10135A: Configuring, Managing, and Troubleshooting Microsoft Exchange Server 2010

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1 10135A: Configuring, Managing, and Troubleshooting Microsoft Exchange Server 2010 Course Number: 10135A Course Length: 5 Day Course Overview This instructor-led course will provide you with the knowledge and skills to configure and manage an Exchange Server 2010 messaging environment. This course does not require previous Exchange Server experience, but does require that students have significant experience in managing Windows Server and Active Directory directory services or Active Directory Domain Services (AD DS). This course will teach you how to configure Exchange Server 2010, as well as provide guidelines, best practices, and considerations that will help you optimize your Exchange Server deployment. Audience This course is intended for people aspiring to be enterprise-level messaging administrators. Others who may take this course include IT generalists and help desk professionals who want to learn about Exchange Server People coming into the course are expected to have at least three years experience working in the IT field, typically in the areas of network administration, help desk, or system administration. They are not expected to have experience with previous Exchange Server versions. Course Outline Course Introduction Course Introduction 5m Module 01 - Deploying Microsoft Exchange Server 2010 Lesson 1: Overview of Exchange Server 2010 Requirements Discussion: Reviewing Active Directory Components Reviewing Active Directory Partitions How Exchange Server 2010 Uses Active Directory Reviewing DNS Requirements for Exchange Server 2010 Preparing Active Directory for Exchange Server 2010 Demo - Integration of Active Directory and Exchange Server 2010 Lesson 2: Installing Exchange Server 2010 Server Roles Overview of Server Roles in Exchange Server 2010 Deployment Options for Exchange Server 2010 Hardware Recommendations for Combining Server Roles Options for Integrating Exchange Server 2010 and Exchange Online Services Infrastructure Requirements for Exchange Server 2010 Server Requirements for Exchange Server 2010 Considerations for Deploying Exchange Server 2010 as a Virtual Machine Process for Installing Exchange Server 2010 Unattended Installation Options Lesson 3: Completing an Exchange Server 2010 Installation Demo - Verifying an Exchange Server 2010 Installation Demo - Verifying the Exchange Server 2010 Deployment 2h 1m

2 Troubleshooting an Exchange Server 2010 Installation Finalizing the Exchange Server Installation Module 01 Review Module 02 - Configuring Mailbox Servers Lesson 1: Overview of Exchange Server 2010 Administrative Tools Demo - What Is the Exchange Management Console? What Are the Exchange Management Shell and Windows PowerShell? The Benefits of Remote Windows PowerShell Exchange Management Shell Cmdlets Demo - Working with the Exchange Management Shell Exchange Management Shell Examples Introducing the Exchange Control Panel Lesson 2: Configuring Mailbox Server Roles Initial Mailbox Configuration Tasks What Are Mailbox and Public Folder Databases? What Are the Database File Types? Mailbox Database Update Process Demo - Configuring Database Options Exchange Server 2010 Storage Improvements Options for Database Storage Data Storage Options: Direct Attached Storage Data Storage Options: Storage Area Networks Demo - How to Manage Mailbox Size Limits Discussion: Considerations for Implementing Databases Lesson 3: Configuring Public Folders What Are Public Folders? Configuring Public Folder Replication How Clients Access Public Folders Demo - How to Configure Public Folders When to Use SharePoint Instead of Public Folders Module 02 Review 1h 27m Module 03 - Managing Recipient Objects Lesson 1: Managing Mailboxes Discussion: Types of Exchange Recipients Demo - How to Manage Mailboxes Configuring Mailbox Settings Demo - How to Configure Mailbox Permissions Reasons for Moving Mailboxes Demo - How to Move Mailboxes What Are Resource Mailboxes? Designing Resource Booking Policies Demo - How to Manage Resource Mailboxes Lesson 2: Managing Other Recipients What are Mail Contacts and Mail Users? What Are Distribution Groups? Options for Configuring Distribution Groups Demo - How to Manage Groups by Using the Exchange Control Panel Lesson 3: Configuring Address Policies 1h 9m

3 What Are Address Policies? Demo - How to Configure Address Policies Lesson 4: Configuring Address Lists What Are Address Lists? Discussion: Reasons for Configuring Address Lists Demo - How to Configure Address Lists Configuring Offline Address Books Options for Deploying Offline Address Books Lesson 5: Performing Bulk Recipient Management Tasks Discussion: Benefits of Managing Recipients in Bulk Demo - How to Manage Multiple Recipients Module 03 Review Module 04 - Managing Client Access Lesson 1: Configuring the Client Access Server Role How Client Access Works How Client Access Works with Multiple Sites Deployment Options for a Client Access Server Demo - How to Configure a Client Access Server Securing a Client Access Server Considerations for Implementing Client Access Server Certificates Demo - How to Configure Certificates for Client Access Servers Options for Configuring POP3 and IMAP4 Client Access Configuring the Client Access Server for Internet Access Lesson 2: Configuring Client Access Services for Outlook Clients Services Provided by a Client Access Server for Outlook Clients What Is RPC Client Access Services? What Is Autodiscover? Configuring Autodiscover What Is the Availability Service? What Are MailTips? Demo - How to Configure MailTips What Is Outlook Anywhere? Demo - How to Configure Outlook Anywhere Troubleshooting Outlook Client Connectivity Lesson 3: Configuring Outlook Web App What Is Outlook Web App? Configuration Options for Outlook Web App What Is File and Data Access for Outlook Web App? Demo - How to Configure Outlook Web App Demo - How to Configure Outlook Web App Policies Demo - How to Configure User Options Using the ECP Lesson 4: Configuring Mobile Messaging What Is Exchange ActiveSync? Demo - How to Configure Exchange ActiveSync Options for Securing Exchange ActiveSync Demo - How to Configure Exchange ActiveSync Policies Demo - How to Manage Mobile Devices Module 04 Review 2h 5m

4 Module 05 - Managing Message Transport Lesson 1: Overview of Message Transport Discussion: Overview of Message Flow Components of Message Transport How Are Messages Routed in an Exchange Server Organization? How Are Messages Routed Between Active Directory Sites? Options for Modifying the Default Message Flow Tools for Troubleshooting SMTP Message Delivery Demo - How to Troubleshoot SMTP Message Delivery Lesson 2: Configuring Message Transport Process for Configuring Hub Transport Servers Demo - How to Configure Hub Transport Servers Options for Configuring Message Transport What Are Accepted Domains? What Are Remote Domains? Demo - How to Configure Accepted and Remote Domains What Is an SMTP Connector? Demo - How to Configure SMTP Send and Receive Connectors What Is Back Pressure? Module 05 Review 52m Module 06 - Implementing Messaging Security Lesson 1: Deploying Edge Transport Servers What Is the Edge Transport Server Role? Edge Transport Server Role Infrastructure Requirements What Is AD LDS? Demo - How to Configure Edge Transport Servers What Is Edge Synchronization? How Internet Message Flow Works Demo - How to Configure Edge Synchronization What Is Cloned Configuration? Lesson 2: Deploying an Antivirus Solution Antivirus Solution Features in Exchange Server 2010 What Is Forefront Protection 2010 for Exchange Server? Forefront Protection 2010 Deployment Options Best Practices for Deploying an Antivirus Solution Demo - How to Install and Configure Forefront Protection 2010 for Exchange Server Lesson 3: Deploying an Anti-Spam Solution Overview of Spam-Filtering Features How Exchange Server 2010 Applies Spam Filters What Is Sender ID Filtering? What Is Sender Reputation Filtering? What Is Content Filtering? Demo - How to Configure Anti-Spam Options Lesson 4: Configuring Secure SMTP Messaging Discussion: SMTP Security Issues SMTP Security Options Demo - How to Configure SMTP Security 1h 38m

5 What Is Domain Security? How Domain Security Works Process for Configuring Domain Security Demo - How to Configure Domain Security How S/MIME Works Module 06 Review Module 07 - Implementing High Availability Lesson 1: Overview of High Availability Options What Is High Availability? Discussion: Components of a High Availability Solution High Availability Solution for Mailbox Servers High Availability Solution for Non-Mailbox Servers Lesson 2: Configuring Highly Available Mailbox Databases What Is a Database Availability Group? What Is Active Manager? What Is Continuous Replication? How Are Databases Protected in a DAG? Comparing Exchange Server 2010 to Exchange Server 2007 Mailbox Availability Options Configuring Databases for High Availability Demo - How to Create and Configure a DAG What Is the Transport Dumpster? Understanding the Failover Process Demo - How to Monitor Replication Health Lesson 3: Deploying Highly Available Non-Mailbox Servers How High Availability Works for Client Access Servers How Shadow Redundancy Provides High Availability for Hub Transport Servers How High Availability Works for Edge Transport Servers Module 07 Review 47m Module 08 - Implementing Backup and Recovery Lesson 1: Planning Backup and Recovery Discussion: The Importance of Planning for Disaster Recovery Integrating High Availability and Disaster Recovery Disaster Mitigation Options in Exchange Server 2010 Demo - Recovering Deleted Items Disaster Recovery Options for Mailbox Servers Demo - How to Create a Point-in-Time Database Snapshot Backup and Restore Scenarios Lesson 2: Backing Up Exchange Server 2010 Changes to Backup in Exchange Server 2010 Backup Requirements for Exchange Server 2010 Backup Strategies How Does a VSS Backup Work? Considerations for Selecting an Exchange Server Backup Solution Demo - How to Back Up Exchange Server 2010 Lesson 3: Restoring Exchange Server 2010 Restore Strategies Process for Recovering Data Using the Recovery Database Demo - How to Recover Data by Using the Recovery Database 1h

6 What Is Dial-Tone Recovery? Process for Implementing Dial-Tone Recovery What Is Database Mobility? Process for Recovering Computers That Run Exchange Server Module 08 Review Module 09 - Configuring Messaging Policy and Compliance Lesson 1: Introducing Messaging Policy and Compliance What Is Messaging Policy and Compliance? Discussion: Compliance Requirements Options for Enforcing Messaging Policy and Compliance Lesson 2: Configuring Transport Rules What Are Transport Rules? Transport Rule Components Demo - How to Configure Transport Rules1 What Are Message Classifications? What Is AD RMS? How AD RMS Works How AD RMS Integration Works Demo - How to Configure AD RMS Integration Options for Configuring Moderated Transport Demo - How to Configure Moderated Transport Lesson 3: Configuring Journaling and Multi-Mailbox Search Message Journaling Options Demo - How to Configure Message Journaling Considerations for Managing the Message Journal Mailbox What Is Multi-Mailbox Search? Demo - How to Configure Multi-Mailbox Search Lesson 4: Configuring Messaging Records Management What Are Retention Tags and Retention Policies? What Is AutoTagging? Demo - How to Configure Retention Tags and Policies What Are Managed Folders? Process for Deploying Managed Folders Demo - How to Implement Managed Custom Folders and Content Settings Considerations for Implementing Messaging Records Management Lesson 5: Configuring Personal Archives Discussion: Options for Implementing Mailbox Archiving How Personal Archives Work in Exchange Server 2010 Demo - How to Configure Personal Archives Considerations for Implementing Personal Archives Module 09 Review 40m Module 10 - Securing Microsoft Exchange Server 2010 Lesson 1: Configuring Role Based Access Control What Is Role Based Access Control? What Are Management Role Groups? Built-In Management Role Groups Demo - Managing Permissions Using the Built-In Role Groups Process for Configuring Custom Role Groups 53m

7 Demo - Configuring Custom Role Groups What Are Management Role Assignment Policies? Working with Management Role Assignment Policies Managing Permissions on Edge Transport Servers Lesson 2: Configuring Security for Server Roles in Exchange Server 2010 Discussion: What Are the Exchange Server Security Risks? Exchange Server Security Guidelines Lesson 3: Configuring Secure Internet Access Secure Internet Access Components Deploying Exchange Server 2010 for Internet Access Securing Client Access Traffic from the Internet Securing SMTP Connections from the Internet What Is a Reverse Proxy? Demo - Configuring Threat Management Gateway for Outlook Web App Module 10 Review Module 11 - Maintaining Microsoft Exchange Server 2010 Lesson 1: Monitoring Exchange Server 2010 Why Is Performance Monitoring Important? Tools for Monitoring Exchange Server Collecting Performance Data for the Exchange Server Collecting Performance Data for the Mailbox Server Collecting Performance Data for the Hub Transport and Edge Transport Servers Collecting Performance Data for the Client Access Server Using the Collected Performance Data Lesson 2: Maintaining Exchange Server 2010 Discussion: What Is Change Management? Considerations for Managing Change Discussion: What Are Software Updates? Process for Deploying Software Updates Determining the Need for Hardware Upgrades Process for Implementing Hardware Upgrades Lesson 3: Troubleshooting Exchange Server 2010 Developing a Troubleshooting Methodology Troubleshooting Tools Discussion: Troubleshooting Mailbox Servers Discussion: Troubleshooting Client Access Servers Discussion: Troubleshooting Message Transport Servers Module 11 Review 41m Module 12 - Upgrading from Exchange Server 2003 or 2007 to 2010 Lesson 1: Overview of Upgrading to Exchange Server 2010 Upgrade Options for Exchange Server Supported Upgrade Scenarios Upgrade Strategies Lesson 2: Upgrading from Exchange Server 2003 to Exchange Server 2010 Preparing the Exchange Server 2003 Organization for Exchange Server 2010 Process for Installing Exchange Server 2010 in an Exchange Server 2003 Organization How Client Access Works During Coexistence 58m

8 Implementing Client Access Coexistence Considerations for Outlook Client Coexistence Considerations for Message Transport Coexistence Considerations for Administration Coexistence Process for Removing Exchange Server 2003 from the Organization Lesson 3: Upgrading from Exchange Server 2007 to Exchange Server 2010 Process for Installing Exchange Server 2010 in an Exchange Server 2007 Organization How Client Access Works During Coexistence Implementing Client Access Coexistence Considerations for Message Transport Coexistence Considerations for Administration Coexistence Process for Removing Exchange Server 2007 from the Organization Module 12 Review Module 13 - Implementing Unified Messaging Lesson 1: Overview of Telephony Types of Telephone Systems Components of a Telephony System Types of PBXs What Is a VoIP Gateway? Unified Messaging Protocols Lesson 2: Introducing Unified Messaging What Is Unified Messaging? Overview of Unified Messaging Communications Server Communications for Unified Messaging Call-Answering Features of Unified Messaging Outlook Voice Access Features How Unified Messaging Works with a VoIP Gateway Integrating Unified Messaging with OCS 2007 R2 International Requirements for Unified Messaging Lesson 3: Configuring Unified Messaging Process for Installing Unified Messaging What Is a Unified Messaging Dial Plan? What Is a Unified Messaging IP Gateway? What Is a Unified Messaging Hunt Group? What Is a Unified Messaging Mailbox Policy? What Is a Unified Messaging Auto Attendant? Rules for Call Answering Module 13 Review 39m Module 14 - Advanced Topics in Exchange Server 2010 Lesson 1: Deploying Highly Available Solutions for Multiple Sites Discussion: High Availability for Multiple Sites Using Cross-Site DAGs Challenges of Implementing Cross-Site, Nonmailbox Servers Failover Process for Data Centers Best Practices for Multisite Failover Lesson 2: Implementing Federated Sharing What Is Federated Sharing? Components of Federated Sharing 16m

9 How Federated Sharing Works for Availability Information Access How Federated Message Delivery Works Configuring a Federation Trust Configuring Organizational Relationships and Sharing Policies Module 14 Review Course Closure Total Duration: 15hrs 9min

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