G-Cloud 6 SERVICE DEFINITION

Transcription

1 ORACLE CORPORATION UK LTD ( Oracle ) G-Cloud 6 SERVICE DEFINITION Date: [ 29 / 11] 2014 v. 1 This is Oracle s G-Cloud 6 Service Definition for the following service(s): Oracle Business Intelligence Cloud Service B76632 Oracle Database Cloud Service Multitenant Edition BIS50 B76846 SERVICE DEFINITION INFORMATION 1 The following Service Definition information is provided to assist buyers in understanding relevant services from Oracle and completing the buying process for the purchase of services OVERVIEW OF THE SERVICE (functional, non functional) Oracle Business Intelligence Cloud Service (The Service) is a Business Intelligence Platform in the cloud that makes analytics available to everyone, from the workgroup to the enterprise. The Service empowers

2 users of any skill level, from any department, to easily combine data from diverse sources and quickly create rich, interactive analytic applications and reports. The platform can be used right away the moment a subscription is established and users can be added simply. Administrators can control the access and roles of users as they are on-boarded to the platform. The service is designed to be accessible by everyone, regardless of analytical or technical background. It is easy enough that any user will be able to load and prepare data, choose visualisations, create analytics, and securely share those results with co-workers. It does not require programming, knowledge of the database structure, SQL or any other programming language to load data and create analytics, a range of wizards support the user in completing these complex tasks. Data can be loaded directly into the Service from diverse sources, including other cloud solutions, as well as on-premises and third-party applications. There are multiple ways to load data, from importing files selfservice to ongoing data integrations, including web-based file loading, direct queries, ETL integrations, a REST API. Data is stored in the Oracle Database Cloud Service which like the Business Intelligence Service, is hosted in the Oracle Public Cloud. The Oracle Database is well-known for its data security, and the Oracle Public Cloud meets the industry's highest level security standards (SSAE 16 Type II Certified). Analytics created in The Service can be made immediately available on mobile devices, with no additional programming or configuration required. All ios and Android devices are supported - simply download the Oracle BI Mobile Application to your device, from either the Apple App Store or Google Play Store. Sharing in The Service is both secure and straightforward. Combined roles and permissions give finegrained control of data and functions, while sharing dashboards and reports is as simple as moving them to shared folders. 2. INFORMATION ASSURANCE ISO certification Include any details of whether a suitably scoped ISO27001 certificate is held for the service Oracle does not hold an ISO27001 certificate for this service. 2.2 Government Security Classification (GSC) scheme Relevant information surrounding the service in relation to the GSC scheme Oracle has no additional information surrounding this service in relation to the GSC scheme

3 3. DATA RESTORATION / BACKUP/RESTORE AND DISASTER RECOVERY 1 (Details of the level of data restoration or backup/restore & disaster recovery that will be provided) Oracle periodically makes backups of production data in Customer s Cloud Service for Oracle's sole use to minimize data loss in the event of a disaster. The Service includes a process to snapshot the configuration of the application. This provides a backup configuration that can be restored at any time. The Service includes the ability to download or upload snapshots so they can be backed-up offline in your location and service of choice including on premise. Data in the service can be saved into a snapshot so they can be backed-up offline in your location and service of choice including on premise. 4. SERVICE MIGRATION / SCOPE etc. 2 Data and configurations can be uploaded to the service for on-boarding, or downloaded from the service for off-boarding. Tools are included to enable the upload of on premise data and configurations enabling on-premise Business Intelligence data and configurations to be brought to the cloud service. Tools are included for downloading all configurations and data for migrating off the service. Configurations are maintained in an open XML standard. Data can be exported in a variety of standard formats to enable interoperability across systems. 5. ON-BOARDING & OFF-BOARDING PROCESSES / SCOPE etc. 3 The service provides a range of tools and standard interfaces to enable on-boarding and off-boarding as described in PRICING (a brief overview of pricing (including unit prices, volume discounts (if any), data extraction etc.) ) Service Pricing Model The Oracle Business Intelligence Cloud Service is priced per-user and includes a minimum number of users and a commitment for a minimum term. In order to evaluate the suitability of the service, a Free trial is available. The Oracle Database Cloud Service is priced based on a single schema, 50GB of storage, 300GB of data transfer on a monthly subscription.

4 Service Dependencies Oracle Business Intelligence Cloud Service is dependent on an instance of the Oracle Database Cloud Service Multitenant Edition BIS50. The Oracle Database Cloud Service Multitenant Edition BIS50 cannot be bought without a minimum commitment to Oracle Business Intelligence Cloud Service. Service Constraints The Oracle Database Cloud Service is limited to a single schema per Oracle Business Intelligence Cloud Service Instance. The Oracle Database Cloud Service is limited to 50GB of storage. The Data Transfer to the service is limited to 300GB per month. It is important to evaluate the use-cases carefully to determine their suitability given these dependencies and constraints. 7. SERVICE MANAGEMENT DETAILS [Oracle provides Cloud Services from Oracle owned or leased data center space. Oracle defines the services network and systems architecture, hardware and software requirements. Oracle Cloud Operations performs changes to cloud hardware infrastructure, operating software, product software, and supporting application software to maintain operational stability, availability, security, performance, and currency of the Oracle Cloud. Oracle follows formal change management procedures to provide the necessary review, testing, and approval of changes prior to application in the Oracle Cloud production environment. 8. SERVICE CONSTRAINTS (e.g. maintenance windows, level of customisation permitted, schedule for deprecation of functionality/features etc.); Service Dependencies Oracle Business Intelligence Cloud Service is dependent on an instance of the Oracle Database Cloud Service Multitenant Edition BIS50. The Oracle Database Cloud Service Multitenant Edition BIS50 cannot be bought without a minimum commitment to Oracle Business Intelligence Cloud Service. Service Constraints The Oracle Database Cloud Service is limited to a single schema per Oracle Business Intelligence Cloud Service Instance.

5 The Oracle Database Cloud Service is limited to 50GB of storage. The Data Transfer to the service is limited to 300GB per month. It is important to evaluate the use-cases carefully to determine their suitability given these dependencies and constraints. 9. SERVICE LEVELS (e.g. performance, availability, support hours, severity definitions etc.); [Oracle works to meet a Target System Availability Level of 99.5% of the production service, for the measurement period of one calendar month, commencing at Oracle s activation of the production environment. Assistance with technical Service Requests are available 24 hours per day, 7 days a week. Severity definitions: Severity 1: Customer s production use of the service is stopped or so severely impacted that Customer cannot reasonably continue work. Severity 2: Customer experiences a severe loss of service. Important features of the service are unavailable with no acceptable workaround; however, operations can continue in a restricted fashion. Severity 3: Customer experiences a minor loss of service. The impact is an inconvenience, which may require a workaround to restore functionality. Severity 4: Customer requests information, enhancement, or documentation clarification regarding the service, but there is no impact on the operation of the service. 10. FINANCIAL RECOMPENSE MODEL FOR NOT MEETING SERVICE LEVELS [There are no SLAs associated to the service, only service availability objectives. There is no recompense for not meeting service objectives 11. TRAINING [All training is available from the web in the form of tutorials, videos, and how-to instructions. 12. ORDERING AND INVOICING PROCESS 12.1 Ordering process

6 [Orders can be placed with an Oracle Sales representative Invoicing process Invoices will be generated upon delivery of product and/or services. 13. TERMINATION PROCESS /TERMINATION TERMS 1 (i) By consumers (i.e. consumption) 2 [If either Oracle or the consumer breaches a material term of the Cloud Services Agreement and fails to correct the breach within 30 days of written specification of the breach, then the breaching party is in default and the non-breaching party may terminate the order under which the breach occurred. (ii) By the Supplier (removal of the G-Cloud Service) 3 [[ If either Oracle or the consumer breaches a material term of the Cloud Services Agreement and fails to correct the breach within 30 days of written specification of the breach, then the breaching party is in default and the non-breaching party may terminate the order under which the breach occurred. (iii) Termination for convenience By the Customer For the purposes of Clause CO the required length of written notice for termination shall be 24 months (except for a 12 month Call-Off Agreement when the required length shall be 12 months). In addition: (i) after the first 11 months of a 12 month Call-Off Agreement the Customer may terminate the Call-Off Agreement on one month s notice; (ii) after the first 12 months of a Call-Off Agreement of any longer duration the Customer may terminate the Call-Off Agreement on 30 days notice, provided that the fees for the second year

7 have been paid (and for the avoidance of doubt no refund of such fees shall be due as a result of such early termination). By Oracle Oracle may terminate for convenience on 30 days notice. 14. CUSTOMER RESPONSIBILITIES 1 [The customer retains all ownership and intellectual property rights in content and applications developed on the BI Cloud Service. The customer may not cause or permit others to: 1. Remove or modify any program markings or any notice of Oracle s or its licensors proprietary rights; 2. Make the programs or materials resulting from the service available in any manner to any third party for use in the third party s business operations, other than as expressly permitted under the terms of the applicable order; 3. Modify, make derivative works of, disassemble, decompile, reverse engineer, reproduce, distribute, republish or download any part of the service, or access or use the service in order to build or support, and/or assist a third party in building or supporting, products or service competitive to Oracle; 4. Perform or disclose any benchmark or performance tests of the service; 5. Perform or disclose any of the following security testing of the Services Environment or associated infrastructure: network discovery, port and service identification, vulnerability scanning, password cracking, remote access testing, or penetration testing; 6. License, sell, rent, lease, transfer, assign, distribute, host, outsource, permit timesharing or service bureau use, or otherwise commercially exploit or make available the service to any third party, other than as expressly permitted under the terms of the applicable order. Customers must consent to the processing of Customer Personal Data outside the European Economic Area, subject to the protections in the Oracle Cloud Services Agreement. 15. TECHNICAL REQUIREMENTS (service dependencies and detailed technical interfaces, e.g. client side requirements, bandwidth/latency requirements etc.) [Technical requirements for the service are HTTP and SFTP access to the public internet. Supported client browsers include: Microsoft Internet Explorer, Mozilla Firefox, Google Chrome, Apple Safari.

8 16. TRIAL SERVICE (details of any trial service available) [External trial services are available on a customer case-by-case basis. 17. FEATURES NOT PROVIDED 1 Oracle Business Intelligence Cloud Services may be compared to the on-premise Suite of Oracle Business Intelligence Foundation. There are some variations in features, some are listed here for guidance. Due to the continual development of The Service, features may change at any time, appropriate release notes and upgrade guidance will be supplied. Please evaluate the service and consider these areas when making a service selection. Feature areas not present in The Service as of 12/2014. Mobile Application Development Strategy Planning and Balanced Scorecards Mapping and Geographic analysis Skinning of the application Business Intelligence Publisher SmartView (Microsoft Office) Integration 18. USE OF SUB-CONTRACTORS Oracle may use its affiliates and other subcontractors to perform services. See data processing agreement for Oracle cloud services

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