ARCHIVING SERVICES SERVICE DEFINITION

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1 Complete IT Support for Business

2 Westgate IT Archiving Services: Service Definition Service Name Archiving Services Overview of Service Westgate IT s Archiving Services provide a reliable offsite, and secure storage facility for all your s. Hosted by Software-as-a-Service(SaaS) experts, it provides compliance with regulatory requirements and ensures s can always be accessed when required. The service can be configured in minutes and is managed by an intuitive web portal, with self-service end user accounts for rapid access. With a fixed monthly cost per user, no upfront charges and no charge for storage (subject to acceptable usage policy), our solution is the affordable way to take control of policy once and for all. Software-as-a-Service Low cost Immediate setup Full compliance The need to securely archive and rapidly produce is no longer just a requirement of the Financial Services industry. Increasingly it is becoming a mandatory regulatory requirement for organisations of all sizes. Studies have shown that for typical organisations today, a huge proportion of their critical business data resides in s with steadily rising management costs. In the event of a problem, the implications of this data being held in an insecure location, without adequate search and retention polices don t need spelling out. Increasingly and storage administrators have to answer key questions such as: Where is specific business data held? What actions were taken to preserve it? How can the data be searched and reproduced? What is the company's data retention/deletion policy? Effortless Protection Westgate IT s Archiving Services is a superior archiving and discovery solution delivered as a Software-as-a-Service (SaaS) solution. It has no charge for the storage used (subject to acceptable usage policy), enabling cost effective storage management of critical company data. Our solution is simple to deploy, requiring no hardware or software, just a minor configuration change to journal mail traffic to the Archive service. Legacy s are straightforwardly imported, to provide a comprehensive repository of all company .

3 Based on ultra-reliable grid utility storage and highly scalable virtual computing resources operated to SAS 70 standards, our archive infrastructure is fully resilient for complete data integrity. All mails are analysed and tagged upon storage, and the management portal enables powerful searches to be rapidly built to query for message text, attachments, and a wide range of metadata. Search results are produced instantly and can be exported to.pst,.pdf,.txt, MIME, and more. Optional legacy Import Upload old company s to your Archive to create a completely secure, searchable repository for your company s entire history. Service Features Backup and storage: Delete s from inbox unlimited backup Automatic storage of all inbound and outbound messages Backup every Protect crucial business information Secure, on-demand storage Optional import of legacy s Legal protection: Instantly search, retrieve and export messages when requested Optimal message retention periods Easy policy management Store attachments for each message erecovery: Restore lost messages in seconds Simple web based control panel to search and manage settings SaaS solution: Archive can be accessed from anywhere with an Internet connection retention: Implement corporate policies Monitor activity No upfront costs, no software to download Unlimited backup at no extra cost (subject to acceptable usage policy)

4 Archiving dashboard: Secure web-based dashboard SSL encryption ensures data is secure Tools to monitor and report adherence to internal policy retrieval options search text, attachments and Metadata Platform Security: US Defense Department standard AES encryption and SSL used for encryption Compatible Mail platforms: Supported configurations include: Microsoft Exchange 2003/2007/2010/2013 on customer site Westgate IT s Microsoft Exchange Services Microsoft Office 365 The service is compatible with any mail server that supports journaling, including: IBM Lotus Notes Novell GroupWise 6.5.1, 7.x and 8.x IMail Server, Mailtrust, Scalix, Zimbra Kerio Search and Discovery Add Comments Export results Tag keywords Flag for review Legal hold Flexible End User Access Instant Search Unique File View Export Business continuity Enable Standards Compliance Data Protection Act Freedom of Information Act Sarbanes-Oxley (SOX) HIPAA SEC 17A-4 and NASD 3010 Role based Admin Dashboards Statistics Auditing Built-in monitoring and alerting

5 Information Assurance Open Standards Backup/Restore and Disaster Recovery Provisioned On Boarding Process Off Boarding Process Pricing Service Management Details Service Levels Supporting Hours Financial Recompense Model Training Ordering & Invoicing Process Termination terms for the consumer Termination terms for the supplier Consumer Responsibilities Technical Requirements Data Storage and Processing Locations Trial Availability Open Source Software Data Extraction and Removal Service Roadmaps: Feature deprecation and future development Support Information IL0 ISO27001, ISO9001, ICO. registered This service would need to be discussed with our sales team, An initial meeting to discuss and evaluate clients requirements can be arranged free of charge. Please contact Westgate sales team to organise. Westgate will plan the provisioning the service with the client on receipt of order. The process would involve an export of the archived s. This would then be provided to the client and 30 days from receipt of the data your organisations data would be removed from our systems. Refer to Price List An account manager will be assigned to oversee the service provided to ensure the highest possible level of service Service support available 08:00 17:30 Mon-Fri N/A Ordering is covered by the G Cloud order form and invoices are directly submitted to the customer. To provide information requested as part of the service N/A Information held in secure datacentre across multiple devices for failover None None See Off Boarding process above Organisations will be notified of any changes of our service Telephone and Helpdesk support provided for this service