Avoid Missing Important Calls

Transcription

1 PSTN Landline Business Features Add-on features provide an easy and affordable way to add flexibility and function to your business phone. You can turn many features on and off through your telephone handset. Your Alltel bill will automatically reflect charges associated with any features you select. The following provides a summary of the most popular business features you can add to your PSTN landline: Avoid Missing Important Calls Call Waiting Call Return Call Forward Messagebank Calling Made Easy 3-Way Chat Call Back Abbreviated Dialling Who s Calling? Smart Ring Calling Number Display Managing Your Calls Call Control Remote Access Personal Identification Number (PIN) PSTN Landline Add-On Features Page 1

2 Avoid Missing Important Calls Call Waiting With call waiting, a discrete tone alerts you if there s an incoming call when you re already on the phone. This is turned on by default for most phone services. To turn call waiting on or off, 1. Dial 1 # 2. Follow the prompts. Call Return Note: Number retrieval and call charges apply. Call return will give you the phone number for any missed call (unless it was a blocked number). This is turned on by default for most phone services. To use call return, 1. Dial * 1 0 # to retrieve the number. 2. Dial 1 to call the retrieved number. Call Forward Note: Call charges apply for forwarded calls. Use call forwarding to redirect incoming calls to a more convenient number at times when you can t answer the phone (for example, send calls to your mobile phone or to an Alltel Answering Service). To turn call forward on or off, 1. Dial 1 # 2. Follow the prompts. Tip: If you ve got a 1300 number or 1800 number, you ll probably want to turn this feature off so that you can take advantage of the more powerful call forwarding and routing options available through your 1300/1800 number. PSTN Landline Add-On Features Page 2

3 Messagebank This is Telstra s service that takes messages at times when you can t answer the phone. Callers will be asked to leave a message, and you ll hear a whirling tone the next time you pick up the phone to tell you that a message is waiting. To turn Messagebank on or off, Tip: Most businesses prefer to be notified immediately when someone leaves a message so that they can respond to the caller s needs quickly. If that s true for your business, the following Alltel services will better suit your needs: Live Answering Service An Australian-based operator answers calls in your business name, and then immediately forwards messages to you via SMS and . Voice2 Customers are asked to leave a message, which is then immediately forwarded to you as an attachment. Calling Made Easy 3-Way Chat Note: Charges apply for using this feature. Talk to two people at once. If you are already on a call, you can add another person. This option is turned on by default for most phone services. Call Back Note: Charges apply for using this feature. If the number you re trying to reach is busy, you can use this option to monitor the number (for up to 45 minutes) and let you know when it becomes available. This option is turned on by default for most phone services. PSTN Landline Add-On Features Page 3

4 Abbreviated Dialling Convert up to 60 of your most frequently dialled phone numbers into one- or twodigit abbreviated dialling codes. To turn Multiple Number on or off, Who s Calling? Smart Ring If you have a phone with distinctive ring capability, you can allocate different ring tones to different callers (based on their phone numbers) so that you know who is calling. To turn Smart Ring on or off, Calling Number Display If you have a phone with a display, you ll be able to see the phone number of most callers (excluding callers with blocked numbers, calls from overseas or payphones, or caller s with providers who don t support this feature). To turn Calling Number Display on or off, PSTN Landline Add-On Features Page 4

5 Managing Your Calls Call Control Use Call Control to add barring to your phones (e.g. exclude calls to long distance or 190 numbers) to help control your call costs. To set up Call Control, Remote Access This option allows you to change phone features remotely (when you re away from your office). To set up Remote Access, Personal Identification Number (PIN) For your security, you ll need a PIN to activate, use or change many of the above settings. When you first set up a PIN-dependent feature, you ll be given a temporary PIN. You can change your PIN as often as you like. If you lose or forget your PIN, You can find a full list of available features, with detailed usage instructions and current pricing, on Telstra s web site. PSTN Landline Add-On Features Page 5