Guide to Your Telephone Service
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1 Guide to Your Telephone Service OPTIONS AND FEATURES AVAILABLE WITH EPLUS BROADBAND TELEPHONE SERVICE
2 Table of Contents Included in this guide is a comprehensive list of features and services that may be available on your telephone line. EPlus Telephone Features Anonymous Call Rejection Call Forwarding Unconditional... 2 Call Forwarding Busy... 3 Call Forwarding Delayed Remote Access Call Forwarding... 4 Caller ID Deluxe... 5 Call ID Presentation Call Waiting Call Waiting with Caller ID Three-Way Calling... 8 Automatic Recall... 9 Speed Calling Voic Quick Info To add any of these features or services, contact Jackson Energy Authority. 1 Call On Us!
3 Anonymous Call Rejection Protect your privacy by preventing calls from callers who block their identity. To use Anonymous Call Rejection: 1. Press*77 2. Listen for the confirmation announcement 3. Hang up To cancel Anonymous Call Rejection: 1. Press *87 2. Listen for the cancellation announcement 3. Hang up Note: Once Anonymous Call Rejection is activated, it remains activated until you cancel it. Incoming calls from calling party numbers marked as public or without calling party number information are not affected by this feature. Call Forwarding Unconditional If you are away from your home, send your calls to where you are. Call Forwarding Unconditional allows you to receive phone calls at any location. To use Call Forwarding Unconditional: 1. Press *72 2. Listen for a tone and a steady dial tone 3. Dial the telephone number to which all calls will be forwarded 4. Hang up To cancel Call Forwarding Unconditional: 1. Press *73 2. Listen for confirmation tone 3. Hang up Note: You must program Call Forwarding Unconditional at the phone number you wish calls to be forwarded from. 2
4 Call Forwarding Busy Forward your calls to another phone number when your line is busy. To use Call Forwarding Busy: 1. Press *48 2. Listen for a tone and a steady dial tone 3. Dial the telephone number to which all calls will be forwarded 4. Hang up To cancel Call Forwarding Busy: 1. Press *49 2. Listen for a confirmation tone 3. Hang up Call Forwarding Delayed This feature allows incoming calls that are not answered in a determined time, to be forwarded to another number. To use Call Forward Delayed: 1. Press *42 2. Listen for a tone and a steady dial tone 3. Dial the telephone number to wich all calls will be forwarded. 4. Hang up To cancel Call Forward Delayed: 1. Press *43 2. Listen for confirmation tone 3. Hang up Note: The default delayed time is 24 seconds. This can be changed by calling and having a JEA CSR change the time to be longer or shorter. 3
5 Remote Access Call Forwarding Activate or deactivate your call forwarding when you are away from your home. To use Remote Access Call Forwarding: 1. Dial the access number, After hearing the recording, enter the telephone number (example xxxx) you would like calls to be forwarded from and then press # 3. Enter your assigned security PIN number and then press # 4. Listen for the tone and then enter the Call Forwarding method you would like to enable (example - *72) To cancel Remote Access Call Forwarding: 1. Dial the access number, After hearing the recording, enter the telephpone number (example xxxx) you would like calls to be forwarded from and then press # 3. Enter your assigned security PIN number and then press # 4. Listen for the tone and then enter the Call Forwarding method you would like to disable (example - *73) Note: When activating remote call forwarding you must enter the area code. If you forget your security PIN number, call Jackson Energy Authority at
6 Caller ID Deluxe Caller ID Deluxe allows you to view the name and the number of the person or company trying to reach you. (Caller ID requires a special phone or plug-in unit that is sold separately). Use Caller ID Deluxe to: See who is calling you before you answer the phone. Enhance security and help eliminate harassing calls. Store the numbers and names of people who have called you, even while you were out. Review the information later and return the calls at your convenience. Caller ID Presentation The feature must be activated on your account before it works. To enable Caller ID Presentation: Press *82 Dial the number you want to call To disable Caller ID Presentation: 1. Press *67 2. Hang up Note: Calling Name & Number Delivery is available to be disabled by pressing *85 and enabled by pressing *65. To use this service, you will have to be subscribed to Calling Name and Call Number Delivery. 5
7 Call Waiting Answer another call while you re on the phone. Call Waiting alerts you with a beep to another incoming call. You can put the original call on hold while you answer the second call. To put an existing call on hold and answer a waiting call: 1. Listen for the Call Waiting tone 2. Press the switchhook or press the Call Waiting/ Flash key (if available on your phone set) 3. The original call will be placed on hold and you can speak with the second caller To cancel Call Waiting before making a call: (This works on a per call basis) 1. Press *70 2. Listen for two beeps 3. Dial the desired telephone number 6
8 Call Waiting with Caller ID Gives you the benefits of the Caller ID service you ve selected, plus the added bonus of seeing who is calling when you are already on the phone. Use Call Waiting with Caller ID to: 1. Determine who is calling while you re on another call so you can decide whether to interrupt your current conversation. 2. Save money by avoiding interruption of long distance call to answer unwanted calls. 3. Return calls you may receive while you re on the phone, rather than interupt calls in progress. 4. Enhance security and help eliminate harassing calls. To use Call Waiting with Caller ID: 1. You will hear an incoming tone/beep (The person with whom you are speaking will not hear any tone.) 2. The calling party s number and name will appear on your display unit. Note: This service requires a Call Waiting with Caller ID capable display device connected to or a part of your phone in order to see the calling party information (not included). Call Waiting with Caller ID is only active on your line while you are engaged in a telephone conversation. If you already have a call waiting or on hold, the calling party will hear a busy signal and you will not hear any signal. 7
9 Three-Way Calling Three-Way Calling is great to use for coordinating events. This feature allows you to speak with two people at the same time. To use Three-Way Calling: 1. Establish a phone call. Once a phone call session is active, this session will contain two parties. 2. To create a three-way call, press the switchhook (flash over) and call the third party. If the line is busy or there is no answer, press the switchhook (flash) to reconnect the first call. 3. After the third party answers, press the switchhook (flash) for a three-way call to be established. 8
10 Automatic Recall Return a call to the party who called or attempted to call you. Call Return remembers the number and will automatically redial it for you. To use Automatic Return: 1. Press *69 2. Listen for an announcement that will tell you the phone number of the party who last called you 3. If you wish to return the call, press *1 and listen for ringing 4. If you do not wish to return the call, hang up. To cancel Automatic Return: 1. Press *89 2. Listen for the tone or announcement 3. Hang up Note: There is no time limit for returning a missed call. However, you will only be able to return the last incoming call you received. Only local land lines can be called. All others, you will hear a message, We are sorry. You re automatic recall can t be processed at this time. 9
11 Speed Calling Assign a two-digit code for frequently used numbers. Speed Calling is great for emergency numbers and long distance numbers. To set up Speed Calling numbers: 1. Press *75 2. Listen for a tone and a steady dial tone 3. Enter the Speed Calling Code (20 through 49) 4. Enter the desired telephone number 5. Press # 6. Listen for tone, then hang up. To use Speed Calling: 1. Dial the desired Speed Calling Code (20 through 49) 2. Press # Note: To change Speed Calling entries, repeat the first five steps. 10
12 Voic Never miss a call again. Voic works like an answering machine, even when you are on the phone. Initial Setup: 1. Dial the Voic access number, *98 2. If you want to interrupt the greeting, press * 3. Enter a 4-20 digit pin number 4. Follow the prompts to record your Name 5. Follow the prompts to record your Greeting After Your Initial Voic Setup, You Can Locally Access Your Messages: 1. Dial the Voic access number, *98 2. Enter your Voic Pin, followed by # 3. You have six options: - Press 2... to send messages - Press 3... greeting options - Press 4... settings - Press 6... to check deleted messages - Press 7... to log on as a different user - Press 0... help - Press *... to exit voic continued 11
13 Voic (continued) Voic Remote Access: 1. When you are away from your home, dial Enter your home phone number, followed by # 3. Enter your pin, followed by # or press # to leave a message 3. You have six options: - Press 2... to send messages - Press 3... greeting options - Press 4... settings - Press 6... to check deleted messages - Press 7... to log on as a different user - Press 0... help - Press *... to exit voic 12
14 Quick Info These features work dependent on what phone package you are paying for: *42... Call Forwarding Delayed - Enabled *43... Call Forwarding Delayed - Disable *48... Call Forwarding Busy - Enabled *49... Call Forwarding Busy - Disable *52... Call Hold *57... Call Trace *60... Selective Call Rejection *61... Priority Call *65... Calling Name & Number Delivery - Enable *67... Caller ID Presentation - Withhold *69... Automatic Recall - Enable *70... Cancel Call Waiting *72... Call Forwarding Unconditional - Enable *73... Call Forwarding Unconditional - Disable *75... Speed Calling - Two Digit Configuration *77... Anonymous Call Rejection - Enable *78... Do Not Disturb - Enable *79... Do Not Disturb - Disable *82... Caller ID Presentation - Present *85... Calling Name & Number Delivery - Disable *87... Anonymous Call Rejection - Disable *89... Automatic Recall - Disable *98... Voic continued 13
15 Quick Info (continued) * Regular Reminder Calls - Enable * Regular Reminder Calls - Disable All * Regular Reminder Calls - Disable One * Regular Reminder Calls - Check * Call Barring - Enable * Call Barring - Enable National & Mobile Calls * Call Barring - Enable International Calls * Call Barring - Enable Operator Calls * Call Barring - Enable Code for Barring Call Services * Call Barring - Enable Premium Rate Calls * Call Barring - Disable * Call Barring - Disable National & Mobile Calls * Call Barring - Disable International Calls * Call Barring - Disable Operator Calls * Call Barring - Disable Code for Barring Call Services * Call Barring - Disable Premium Rate Calls Reads back the configured directory number for the line invoking this service Remote Access Voic Remote Access Call Forwarding 14
16 East College St. Jackson, TN 38301
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