XXXXXX Trade mark of Telstra Corporation Limited ABN Registered trade mark of Telstra Corporation Limited. JUN 09
|
|
- Dulcie Eaton
- 8 years ago
- Views:
Transcription
1 F O R f u rt h er informat i o n refer to the TElstra Business broadband SALES handbook B u i l d t h e best B us i n e ss Broadband solu t ion for your customer XXXXXX Trade mark of Corporation Limited ABN Registered trade mark of Corporation Limited. JUN 09 C037 INDIRECT
2 St ep 1: Choose the service that suits the customer s business Step 2: Check for all the included feat ures and additional Extras available to the customer Business Broadband plus Business Broadband Extras Here s what we need: Internet for home office and personal use. a reliable, integrated internet service for our home office and private household use. Quality information and entertainment content that we can enjoy for work and home, without affecting our usage. Optional tools to help us create a big business image such as domain name and website hosting. access to essential Internet security services, like anti-virus & anti-spam. Plans that offer responsive support and minimal commitment. Choose Scenario 1 Scenario 2 Here s what we need: Internet for Business use. a highly dependable and scalable broadband solution, backed by superior service and expert support. 24x 7 technical support to streamline our operations and improve staff productivity, so that we gain a real competitive edge. hassle free access to business critical data and applications, to underpin our operational efficiency. integrated broadband services and online business applications, to facilitate business excellence Predictable, dependable performance regardless of our usage (freedom from speed shaping^) Choose Business Broadband Note: Support limited to first connected computer. telstra Business Broadband Extras are not available on. ^ Excess charges may apply. Here s what else we need: Extra tools to improve business efficiency and productivity. to project a professional, established business image, with website and services that make it easy for suppliers and customers to find the information, people and products they want. (Business Mail and Business Online) easy access to a variety of hardware to suite your business needs ( Router or Cisco Broadband Equipment) expert router and LAN set up support at our premises. (Business Support) high levels of security to protect our information and reputation from external threats and internal abuse. (Mail & Web Protection and Mail & Web Control) dependable back-up and restoration services, so that we know our business continuity is assured. (Remote Back-up PC and/or Server) Phone, web and video conferencing capabilities, so that we can cut the time and costs of communicating effectively. (Business Conference) to reduce the cost of ongoing IT support contracts for our Cisco router. (Router Support Service) the ability to send bulk marketing from our POP mail service. (SMTP Mass ) low-cost access to enterprise-grade software for business communications and processes. (T-Suite) Add Business Broadband Extras What s Included Mailboxes 1 POP mailbox 10 Business Mail POP mailboxes each with: 100MB storage 1 primary and 4 alternate addresses Spam and virus filtering SMTP included Business Mail Standard Includes calendaring and meeting planner. Requires active internet connection. Business Mail Advanced Outlook PC Client so staff can work with s offline. Includes calendaring, meeting planner, MAPI access, and integration with managed SharePoint functionality. Business Mail POP Same functionality as that provided on the Business Broadband package; however sold in increments of one. Business Mail Standard and Advanced options include 100MB storage, 1 primary and 4 secondary addresses, network level anti-virus and anti-spam and business-grade SMTP. SMTP Mass Not available Optional Extra Send bulk s included SMTP via mail server is limited to 25 s per 10 minutes no volume limit applies to the SMTP Mass , however the maximum attachment size is 20MB this Extra is not required with Business Mail Standard or Advanced as these come with business-grade SMTP and do not have a volume limit. Business Domain Name (e.g name@your businessname.com.au) Limited to one domain name per TBB service (i.e. NR number) Optional Extra through Premium Mail Business Broadband 1 x business domain name registered and hosted together with Business Mail POP. Option of either: 1 x.au domain (for 24 months) 1 x non-.au domain (for 12 months) Internet address Dynamic IP address 1 Static IP address Internet performance and management tools Internet Usage Portal CustData Portal Provides secure 24/7 access to usage statistics, service levels and account details; plus new mail and routing policy implementations. Business Broadband Extras Available as an Extra when a business domain name is not included in your existing Business Broadband package. Option of either: 1 x.au domain (for 24 months) 1 x non-.au domain (for 12 months) 01 02
3 features and EXTRAS for the customer features and EXTRAS for the customer What s Included Business Broadband Business Broadband Extras What s Included Business Broadband Business Broadband Extras Support Equipment Installation 24/7 Business Helpdesk (response and restoration is best effort) 1 port modem or 4 port Wi-Fi modem Self Installation Kit Onsite Install Option Onsite Install is mandatory at sites where a Central Filter is required. 24/7 Business Technical Helpdesk targets answering within 20 seconds for 80% of calls. 1hr response 12hr restoration Business Support A range of pay-as-you-go IT support services, including: Custom Networking (enhanced router set up) advanced Networking (enhanced router and LAN set up) Optional Extras Router 2Wire brand 4 port wireless Router with 12 month warranty standard Cisco 877W Onsite Warranty 4 port wireless capable Cisco 800 series router with 12 month Onsite Cisco SmartNet warranty (8 hours x 5 days, Next Business Day response^) Premium Cisco 877W Onsite Premium Warranty Cisco 800 series router with 12 month Onsite Cisco SmartNet warranty (24hours x 7 days, 4 hour response^) Self Installation Kit ( Router) How to Guide (Cisco Router) Or Onsite Installation options (extras) Onsite Install is mandatory at sites where a Central Filter is required.* Business Broadband Onsite Install Onsite installation by a Technician depends on the type of equipment you choose: telstra Router 2Wire brand 4 port wireless - Connection to the internet - Connection of Router to the internet service with user account credentials (excludes set up of ) - Connect Router to one PC/MAC Cisco Router (877W & 1812) - Connection to the internet - Connection of Router to the internet service with user account credentials (excludes set up of ) Business Support Specialist IT support options delivered by s wholly owned subsidiary, Plus. Custom Networking (enhanced router set up) advanced Networking (enhanced router and LAN set up) Security Network-level virus scan & anti-spam filter Optional anti-virus, antispam, firewall and user control package Optional Extra Business Mail Extra (Standard or Advanced) includes network level anti- virus and anti-spam) Business Mail POP includes virus and spam filtering. Mail & Web Protection Protects your critical business information with anti-virus, anti-spam and anti-spyware filters. (Minimum 5 users) Mail & Web Control Protects your business reputation with inbound/outbound content control, image control and URL filtering. (Minimum 5 users) Remote Backup Protects your business continuity with options to back up data on PCs and laptops, and/or your server. Business Conferencing Not available Optional Extras telstra Web Conferencing - Powered by Microsoft Live Meeting plus self hosted audio conference account - Add on Video Collaboration Router Support Service (RSS) Not available Optional Extra Provides secure 24/7 access to usage statistics, service levels and account details; plus new mail and routing policy implementations. can also provide software-as-a-service with our T-Suite applications. T-Suite provides cost-effective access to enterprise-grade applications on demand, covering: business communications (integrated , contacts and calendaring) business processes (including HR, bookkeeping and CRM) Find out more at telstrabusiness.com Router Support Service s wholly-owned subsidiary Plus delivers configuration changes to your Cisco router via remote access. Services cover: - NAT/PAT modifications - Firewall modifications - DHCP modifications - Remote Access VPN set up and modifications - Wireless enablement and modification applies to Core TID network. ^ timed from fault reported and ticket lodged to the Cisco Technical Assistance Centre by. the availability of Premium Warranty is dependent on the customer s site location of the Business Broadband service. * this includes where the customer is using their own router/modem
4 Step 3: Bring it all together with the appropriate plan and broadband extras BIGPOND Monthly Data Allowance 200MB $29.95 Speed 1 & Access fee per month (12 or 24 month term) 256/64Kbps 1500/256Kbps High Speed 400MB $ MB $ GB^ $59.95* $69.95* $89.95* 25GB $79.95* $99.95* 60GB $149.95* Set-up fee Additional Usage 2 $0 on a 24 month term. $99 on a 12 month term. $0.15/MB ^ Minimum cost for 1500/256Kbps 12 month contract is $ plus usage charges. ^ Minimum cost for 1500/256Kbps 24 month contract is $1, plus usage charges. ^ Minimum cost for High Speed 12 month contract is $1, plus usage charges. ^ Minimum cost for High Speed 24 month contract is $2, plus usage charges. * Liberty. Business Broadband ADSL Monthly Data Allowance 512/512Kbps High Speed 5GB^ $60.00 $ GB $70.00 $ GB $90.00 $ GB $ $ GB $ $ GB $ $ Unlimited $ $ Additional Usage 3 Set-up Fee* Speed 1 & Access fee per month (12 or 24 month term) $0.08 per MB $0 on a 24 month term. $90 on a 12 month term. Relocation Charge $90 Business Broadband EXTRAS Broadband Equipment Once off charge Support Type * Router Self installation kit $ business days replacement period Standard Cisco 877W $ Onsite Warranty (8x5xNBD replacement) Premium Cisco 877W $1, ^ Onsite Premium Warranty (24x7x4 hour replacement) Standard Cisco 1812 $1, Onsite Warranty (8x5xNBD replacement) Premium Cisco 1812 $1, ^ Onsite Premium Warranty (24x7x4 hour replacement) * Retail Self Installation Kit available for $ at Shops. Customer receives $60 rebate on their 1st or 2nd bill when they sign up to the Business Broadband service. Replacement period is dependent on customer location Metropolitan or Regional. ^ availabilty of premium warranty is dependent on customer location. This is qualified during the order creation phase via the Business Broadband online ordering tool. Note: Cisco equipment also comes with How to Guide for self installation. Standard Onsite Installation $ Business Support Custom Networking (enhanced router set up) $ Business Support Advanced Networking (enhanced router and LAN set up) $ Router Support Service Once off Setup Monthly Charge $25.00 $20.00 The RSS monthly recurring fee is chargeable per router Other charges (once off) The RSS Extra is provided to customers for 12 months as default, with ETC applied if cancelled within 12 months. Customers that cancel their RSS subscription prior to the end of the 12 month contract term will incur an ETC which is 65% of monthly charge for the remaining subscription period. Customer must sign to another 12 month RSS contract to continue with the service at the end of the 12 month term. ^ Minimum cost for 512/512Kbps 12 month contract is $810 plus usage charges (includes account set up fee). ^ Minimum cost for 512/512Kbps 24 month term is $1,440 plus usage charges. ^ Minimum cost for High Speed 12 month contract is $930 plus usage charges (includes account set up fee). ^ Minimum cost for High Speed 24 month contract is $1,680 usage charges. * as per existing charging business rules the TBB Account Set Up Fee will be charged for customers acquiring a new Business Broadband, except when customers are migrating from, Internet Direct, TBB ADSL packages (Access, Starter or Advantage) to the new TBB core package. Customers migrating from ADSL to Business Broadband ADSL can retain existing account for 6 months from the time the Business Broadband service is connected
5 business broadband extras business broadband extras Business Online Package Type Hosting Plan Set Up Fee Monthly Charge Standard 200 MB $64.00 $ MB $97.00 $ MB $ $ MB $ $ E-Commerce 500 MB $64.00 $70.95 Business Domain Name Domain Name Renewal Alias/Parking Domain Name Excess web storage Excess data download Business Mail SMTP Mass Business Domain Name Domain Name Renewal Business Mail Excess usage 800 MB $ $ MB $ $ Other charges (per domain) $25.00 once off for 12 months for non.au domains $25.00 once off for 12 months for non.au domains Other charges $ per annum 0.40 per MB 0.08 per MB Only one domain name can be associated against one TBB service (NR) number. Therefore customers that already have a business domain name against a business mail service (e.g. against a Business Mail POP service) cannot order another. Package Type Set Up Fee Monthly Charge (per mailbox) Standard $25.00 $9.95 Advanced $25.00 $14.95 POP *$25.00 $1.00 * set-up Fee is charged on a per Business Mail account level. This means if the customer has an existing Business Mail account but wants Business Mail POP, they will not be charged a set-up fee. $6.00 per month (per TBB IP address) once off for 12 months for non.au domains $25.00 once off for 12 months for non.au domains per MB Only one domain name can be associated against one TBB service (NR) number. Therefore customers that already have a business domain name against a business mail service (e.g. against a Business Mail POP service) cannot order another. Mail & Web Control Mail & Web Protect Remote Backup Hosting Plan Business Conference Set Up Fee Number of Users Monthly Charge $25.00 Up to 5 Users $30.00 Up to 10 Users $55.00 Up to 20 Users $ Up to 50 Users $ ($per user) $4.00 Set Up Fee Number of Users Monthly Charge $25.00 Up to 5 Users $25.00 Up to 10 Users $45.00 Up to 20 Users $80.00 Up to 50 Users $ ($per user) $3.00 Remote Backup (PC ) 2GB $ GB $18.00 Monthly Charge Remote Backup (Server) 10GB $30.00 $ GB $45.00 $ GB $76.00 $ GB $ GB $ Package Type Service element Charge Business Conference Self Hosted Audio Conference Account (domestic) Web Conference powered by Microsoft Office Live Meeting Web Conference powered by WebEx per conference connection, per minute 0.44 per conference connection, per minute per conference connection, per minute Video Collaboration (TVC) TVC $ per annum 07 08
6 business broadband extras N e e d h e lp to c h o ose the customers plan? Business Support Package Description Charge (once off) Custom Networking Advanced Networking IT Services on Demand Remote Assistance Professional setup of router for up to *3 PCs Includes setup of internet mail, browsing and WiFi LAN access. Extends Custom Networking package to include professional setup of router to 1x Server for up to *3 PCs Customised IT Support (e.g. setup of VPN) & Business Extras (Business Security etc) Ability to purchase computer peripherals incidentals (such as patch cables) Over the phone support for a range of desktop and router configuration changes (e.g. remote config. of router) $ Additional PC (up to 7) $55.00 per PC $ Additional PC (up to 7) $55.00 per PC $ first hour $65.00 (30min intervals thereafter) ICT incidentals on quotation $70.00 first hour $15.00 (6min intervals thereafter) ^Cisco Extended Warranty Support Cisco SmartNet warranty 12mths Dependent on Cisco equipment type Provides SLA based restoration of Cisco CPE PLUS access to Cisco firmware and IOS updates. Available on Cisco 857W, 877W and 1812 routers Standard Business Hours are 8am to 5pm, Monday to Friday, excluding public holidays in the State or Territory where the relevant service is located or will be provided. After hours support is at Plus discretion and charged at 50% above standard Business Support price list (excl.hardware). * a total of 10 PCs can be configured, after which time additional PCs will be configured under pricing of IT Services on Demand. ^ Cisco extended warranty support cannot be acquired at time of purchasing new CPE (which already comes with 12mth warranty) due to a system tracking issue. Starts from $51.00 (per annum) for a Cisco 857W Time is money! So choosing a faster plan should give your customer the efficiency and productivity gains that more than justify any added cost. Speed is measured in kilobits per second (Kbps) and Megabits per second (Mbps). high Speed ADSL1 delivers up to 8Mbps (download) and up to 384kbps (upload)* high Speed ADSL2+ delivers up to 20Mbps (download) and up to 1000kbps (upload)* Apply this formula Remember, access speed is shared between active users so it s important to ask: How many staff will be using the internet access? how many s would a staff member receive each month? What s the average (or a typical) attachment size? how many hours per month does each staff member spend accessing websites? Staff X attachment size X s per month X hours per month = MB per month (A typical HTML is 0.025MB, attachment (PDF) is 0.5MB, Web page opening is 0.05MB) * all Speeds are theoretical network maximum speeds. Actual speeds may be less due to a number of factors including network configuration, line quality and length, exchange type, member premises interference, traffic and hardware and software. for those who like the details, we ve got them here: 1. High speed services provide access speeds of up to 20,000Kbps/1,000Kbps in ADSL 2+ areas and up to 8,000Kbps in ADSL 1 areas. All speeds are theoretical network maximum speeds. Actual speeds will be less due to a number of factors including network configuration, line quality and length, exchange type, member premises interference, traffic and hardware software. 2. excess data usage charged at 15c per MB, except for members on the Liberty Plans. If you are on a Liberty Plan, once you reach your usage allowance, the speed of your service will slow to 64Kbps. 3. excess data usage charged at 8c per MB on TBB ADSL (not applicable to Unlimited Plans). Unused data allowance expires each month. Need more information on Business Broadband and Broadband Extras? Visit telstrabusiness.com 09 10
MAY 10. call 13 2000. Exclusive business offers, ABN required.
visit A TELSTRA store click TELSTRA.COM/BUSINESS call 13 2000 Exclusive business offers, ABN required. Broadband for Business MOBILE AND IN THE OFFICE XXXXXX Trade mark of Telstra Corporation Limited ABN
More informationTelstra Business Broadband
Telstra Business Broadband Smarter business solutions QUICK FIND GUIDE For small to medium businesses looking for a basic access broadband service... 4 For small to medium businesses starting out on broadband
More informationBROADBAND FOR BUSINESS ON YOUR MOBILE AND IN YOUR OFFICE
BROADBAND FOR BUSINESS ON YOUR MOBILE AND IN YOUR OFFICE IT S HOW WE CONNECT BUSINESS SMARTER BUSINESS BROADBAND Want broadband that gives you GREAT speed, service and protection whether you re on the
More informationAPPLICATION FORM TELSTRA BUSINESS BROADBAND ADSL (STANDALONE)
APPLICATION FORM TELSTRA BUSINESS BROADBAND ADSL (STANDALONE) Send a signed and completed copy to your Telstra Representative or send a scanned, signed and completed copy of the form to dealercare@team.telstra.com.
More informationGIVING YOUR BUSINESS THE HIGH-SPEED ADVANTAGE
Business INTERNET GIVING YOUR BUSINESS THE HIGH-SPEED ADVANTAGE OPTUS EVOLVE INTERNET OPTUS EVOLVE INTERNET PROVIDES A FLEXIBLE, FAST BUSINESS-GRADE SOLUTION THAT SUPPORTS THE NEED FOR BUSINESSES OF ALL
More informationBROADBAND FOR BUSINESS ON YOUR MOBILE AND IN YOUR OFFICE
BROADBAND FOR BUSINESS ON YOUR MOBILE AND IN YOUR OFFICE IT S HOW WE CONNECT BUSINESS SMARTER BUSINESS BROADBAND Want broadband that gives you GREAT speed, service and protection whether you re on the
More informationTELSTRA BUSINESS BROADBAND GET YOUR BUSINESS IN THE FAST LANE
TELSTRA BUSINESS BROADBAND GET YOUR BUSINESS IN THE FAST LANE BROADBAND THAT S AS DEDICATED TO YOUR BUSINESS AS YOU ARE This guide will help you get your service up and running, make the most of various
More informationPhone and Broadband for Small Business.
Business PHONE & BROADBAND All the best deals for your business are right here. Phone and Broadband for Small Business. Great directions. CALL 1300 OPTUSBIZ (1300 678872) Finally we are all in a row Optus
More informationInternet access for home and business. home business internet
Internet access for home and business home business internet Manx Telecom is the Island s leading Internet Service Provider. We offer a range of Internet access products and services to suit everyone,
More informationInternet access for home and business. home business internet
Internet access for home and business home business internet Manx Telecom is the Island s leading Internet Service Provider. We offer a range of Internet access products and services to suit everyone,
More informationOur Customer Terms Page 1 of 17 T-Biz Broadband Single Site section
Our Customer Terms Page 1 of 17 Contents Click on the section that you are interested in. Recent Changes 3 1 About the 4 Our Customer Terms 4 Inconsistencies 4 References to our network 4 2 What is the
More informationSERVICE LEVEL AGREEMENT
SERVICE LEVEL AGREEMENT This Service Level Agreement (SLA) is provided by ECS and is intended to define services and responsibilities between ECS and customer. ECS along with contracted 3 rd party partners
More informationTELSTRA BUSINESS BROADBAND SE T UP GUIDE
TELSTRA BUSINESS BROADBAND SE T UP GUIDE CHAPTER 1 TBB OVERVIEW OVERVIEW To help you easily set up your Telstra Business Broadband; we have developed this guide that will take you through the set up steps.
More informationSmall Business Server Part 1
Small Business Server Part 1 Presented by : Robert Crane BE MBA MCP director@ciaops.com Computer Information Agency http://www.ciaops.com Agenda Week 1 What is SBS / Setup Week 2 Using & configuring SBS
More informationSagari Ltd. Service Catalogue and Service Level Agreement For Outsource IT Services
Sagari Ltd Service Catalogue and Service Level Agreement For Outsource IT Services Managed Services Service Level Agreement 1 Introduction This Service Catalogue and Service Level Agreement (SLA) constitutes
More informationEMERGENCY FLEXIBLE BACK-UP. Internet packages to support your business
EMERGENCY FLEXIBLE BACK-UP Internet s to support your business EMERGENCY 24-48 hours 7 days 100 10 per day 110 Yes Yes For customers who already have an Internet connection, our contracts give more flexibility
More informationNetspace Internet Services Pricelist Current Plans
Netspace Internet Services Pricelist Current Plans Netspace Standard of Agreement Schedule This pricelist includes all Internet Plans that are currently available for sale to new and existing customers.
More informationWelcome. Thank you for choosing Cogeco High Speed Internet.
Welcome Welcome Thank you for choosing Cogeco High Speed Internet. Welcome to the endless range of possibilities available to you with your new High Speed Internet service. When it comes to speed, you
More informationInteractive welcome kit. 866.603.3199 Charter-Business.com CB.016.fibCD.0210
CHARTER BUSINESS FIBER INTERNET Interactive welcome kit 866.603.3199 Charter-Business.com CB.016.fibCD.0210 CHARTER BUSINESS FIBER INTERNET 2 Turn your contacts on to affordable, powerful solutions from
More informationTELSTRA CLOUD SERVICES CLOUD INFRASTRUCTURE PRICING GUIDE AUSTRALIA
TELSTRA CLOUD SERVICES CLOUD INFRASTRUCTURE PRICING GUIDE AUSTRALIA WELCOME TO TELSTRA CLOUD SERVICES Our cloud infrastructure solutions are made up of a combination of scalable cloud resources, including
More informationBT Versatility Managed Office
BT Versatility Managed Office IT and Telephony Package for small business IT communications support Bringing it all together Whatever your business, whatever your needs, BT Business can make your ICT infrastructure
More informationSupporting SUCCESS. premier. computers. Your
Supporting Your SUCCESS premier computers We are your IT department. We re a team of friendly engineers based in Southend on Sea, and we love technology. We realise you might not, and that s why we re
More informationSmall Business Server Part 2
Small Business Server Part 2 Presented by : Robert Crane BE MBA MCP director@ciaops.com Computer Information Agency http://www.ciaops.com Agenda Week 1 What is SBS / Setup Week 2 Using & configuring SBS
More informationBUSINESS SERVICES OCT10
XXXXXX BUSINESS SERVICES VISIT A TELSTRA STORE OR DEALER CLICK TELSTRA.COM/BUSINESS/NEXTG CALL 1800 BUSINESS (1800 287463) Exclusive business offers, ABN required. OCT10 C035 BUSINESS WELCOME TO A WORLD
More informationFor extra services running behind your router. What to do after IP change
For extra services running behind your router. What to do after IP change This guide is for customers who meet the following conditions: - Customers who have moved from a TPG Layer 3 plan to a TPG Layer
More informationTELECOMMUNICATIONS Pricing Plans
TELECOMMUNICATIONS Pricing Plans WIRED INTERNET CONNECTIONS We offer a range of Internet connection services to customers. To order these simply choose the required service below, read and sign the terms
More informationVIA COLLAGE Deployment Guide
VIA COLLAGE Deployment Guide www.true-collaboration.com Infinite Ways to Collaborate CONTENTS Introduction... 3 User Experience... 3 Pre-Deployment Planning... 3 Connectivity... 3 Network Addressing...
More informationSetting up and controlling E-mail
Setting up and controlling E-mail Two methods Web based PC based Setting up and controlling E-mail Web based the messages are on the Internet accessed by dial-up or broadband at your Internet Service Provider
More informationTelstra Mobile Broadband on the Next G network
XXXXXX Visit your local Telstra Shop or Dealer Call 1800BUSINESS (1800 287 463) or your Account Representative Click telstra.com/business Exclusive business offers, ABN required. Telstra Mobile Broadband
More informationSERVICE LEVEL AGREEMENT
This Service Level Agreement ( SLA ) applies to and governs such Gabian Technology and its partners SharePoint, Web Hosting, Virtual Private Server, Exchange Hosting, Advisor Earnings, Email Archive, CRM
More informationSchools ICT Support Service (SITSS) Service Level Agreement 2014/15
Schools ICT Support Service (SITSS) Service Level Agreement 2014/15 CONTENTS CONTENTS... 2 1 PRINCIPLES OF THE AREEMENT... 3 1.1 Service Desk... 4 1.2 Remote Support... 4 1.3 Training... 5 1.4 Procurement...
More informationInternet Service Business
Internet Service Business USER GUIDE VERSION 2.182016 1 Table of Contents Welcome to Point to Point Broadband!... 2 Disclaimer. 2 Billing. 2 Understanding Your First Bill 2 Customer Self Care... 2 Getting
More informationSymmetry Networks. Corporate Managed Services Schedule
Symmetry Networks Corporate Managed Services Schedule A Managed Services Solution version 1.0 January 2015 This Service Schedule forms part of the Agreement between Us (Symmetry Networks Pty Ltd) and You
More informationHIGHWAY INTERNET SERVICES PTY LTD ABN 14 088 130 269 PO Box 461, Mudgee NSW 2850 ~ Ph: 02 63723645 ~ Fax: 02 63720963 HIGHWAY INTERNET / PHONE BUNDLE
HIGHWAY INTERNET SERVICES PTY LTD ABN 14 088 130 269 PO Box 461, Mudgee NSW 2850 ~ Ph: 02 63723645 ~ Fax: 02 63720963 HIGHWAY INTERNET / PHONE BUNDLE YOUR DETAILS Address of installation*: City/Town: State:
More informationProduct Overview and Functional Specification
Product Overview and Functional Specification Virtual Private Clouds Value Added Reseller (VAR) / Managed Service Provider (MSP) 1 P a g e Cloud Introduction and Glossary of Cloud Terms Cloud computing
More informationWhen Your Networkʼs Down, Call Crown
When Your Networkʼs Down, Call Crown 521 W. Broad Avenue Albany, GA 31701 Phone: 229.317.7940 Fax: 229.317.7941 HelpDesk@CrownNetworking.com MANAGED SERVICES & FLAT RATE I.T. SUPPORT Our Managed Services,
More informationEdgewater Routers User Guide
Edgewater Routers User Guide For use with 8x8 Service May 2012 Table of Contents EdgeMarc 250w Router Overview.... 3 EdgeMarc 4550-15 Router Overview... 4 Basic Setup of the 250w, 200AE1 and 4550... 5
More informationData services. Reliable, high speed data connectivity for business
Data services Reliable, high speed data connectivity for business WHAT ARE OUR DATA SERVICES? Pennine s family of high speed IP connectivity services connect your business directly to our carrier s next
More informationEdgewater Routers User Guide
Edgewater Routers User Guide For use with 8x8 Service Version 1.0, March 2011 Table of Contents EdgeMarc 200AE1-10 Router Overview...3 EdgeMarc 4550-15 Router Overview...4 Basic Setup of the 200AE1 and
More informationGET MORE DONE WITH THE RIGHT INTERNET CONNECTION.
GET MORE DONE WITH THE RIGHT INTERNET CONNECTION. So, lunch? Let me just download this file. I ll be super quick. Our internet options are: BT Business Broadband BT Business Infinity CHOOSING THE RIGHT
More informationFibre Ethernet is simply the best, most scalable and reliable Internet and site to site connectivity option available. The circuits are high speed,
Schools are increasingly becoming reliant on a reliable and fast internet connection to support online learning resources. As an independent ICT support provider for the education sector, Your IT Works
More informationTruffle Broadband Bonding Network Appliance
Truffle Broadband Bonding Network Appliance Reliable high throughput data connections with low-cost & diverse transport technologies PART I Truffle in standalone installation for a single office. Executive
More informationSERVICE LEVEL AGREEMENT
SERVICE LEVEL AGREEMENT This Service Level Agreement ( SLA ) applies to and governs such PLEX SharePoint, Web Hosting, Virtual Private Server, Exchange Hosting, CRM and other remotely provided services
More informations Software as a Service (SaaS) offering: T-Suite Making your hard costs soft
s Software as a Service (SaaS) offering: T-Suite Making your hard costs soft T-Suite and Telstra T-Suite means you can: Rapidly deploy business applications when and where you need them Reduce capital
More informationCustomer Fact Sheet: Critical Information Summary NBN Internet Plan(s)
Customer Fact Sheet: Critical Information Summary NBN Internet Plan(s) Information about the service The Service: Congratulations on the delivery of your new Active Utilities service delivered through
More informationSERVICE LEVEL AGREEMENT
This Service Level Agreement ( SLA ) applies to and governs such SherWeb SharePoint, Web Hosting, Virtual Private Server, Exchange Hosting, CRM and other remotely provided services as SherWeb may offer
More informationDefinition & Limits of Service
Service Level Agreement (SLA) This Service Level Agreement ( SLA ) applies to and governs such ExoNetworx services as SharePoint, Web Hosting, Virtual Private Server, Exchange Hosting, CRM and other remotely
More informationQtel Service Tariff No. B27-01
General Tariff Information Service Provider Name Qatar Telecom (QTel) Q.S.C. License Public Fixed Telecommunications Networks and Services Tariff Number B27-01 Service Name Business Unified Communication
More informationBroadband Bonding Network Appliance TRUFFLE BBNA6401
Broadband Bonding Network Appliance TRUFFLE BBNA6401 White Paper In this brief White Paper we describe how the TRUFFLE BBNA6401 can provide an SMB with faster and more reliable Internet access at an affordable
More informationTechnical Glossary from Frontier
Technical Glossary from Frontier A Analogue Lines: Single Analogue lines are generally usually used for faxes, single phone lines, modems, alarm lines or PDQ machines and are generally not connected to
More informationCisco Small Business ISA500 Series Integrated Security Appliances
Q & A Cisco Small Business ISA500 Series Integrated Security Appliances Q. What is the Cisco Small Business ISA500 Series Integrated Security Appliance? A. The Cisco Small Business ISA500 Series Integrated
More informationAdditional services are also available according to your specific plan configuration.
THIS SERVICE LEVEL AGREEMENT (SLA) DEFINES GUARANTEED SERVICE LEVELS PROVIDED TO YOU BY THE COMPANY. I. Service Definition SMS (Company) will provide You with Hosted Exchange and other Application Services
More informationOPTUS APPLICATION SERVICES STANDARD PRICING TABLE (SMALL OR MEDIUM BUSINESS CUSTOMERS)
1 OPTUS APPLICATION SERVICES STANDARD PRICING TABLE (SMALL OR MEDIUM BUSINESS CUSTOMERS) Click on the page number of the section that you are interested in 1 ABOUT THIS STANDARD PRICING TABLE...2 2 PAYMENT
More informationManaged Services Agreement. Hilliard Office Solutions, Ltd. PO Box 52510 Phone: 432-617-4677 Midland, Texas 79710 Fax: 432-617-3043
Managed Services Agreement Hilliard Office Solutions, Ltd. PO Box 52510 Phone: 432-617-4677 Midland, Texas 79710 Fax: 432-617-3043 SERVICE DESCRIPTIONS By purchasing these Services from Hilliard Office
More informationChapter 15: Advanced Networks
Chapter 15: Advanced Networks IT Essentials: PC Hardware and Software v4.0 1 Determine a Network Topology A site survey is a physical inspection of the building that will help determine a basic logical
More informationEzi Managed Services Pty Ltd Introduction to Our Managed Service Agreement
Ezi Managed Services Pty Ltd Introduction to Our Managed Service Agreement Ezi Managed Services Pty Ltd 108 The Promenade Camp Hill, QLD 4152 Ph: 07 3324 6150 Fax: 07 3324 6101 www.ezims.com.au info@ezims.com.au
More informationBest Products. Best Service
Best Products Internet As broadband becomes the lifeblood of both business and home life, you need a great connection with speeds as fast as your line can go. Choose from ADSL Broadband, ADSL2+, or NBN.
More informationQtel Service Tariff No. B20-01 Effective Date: 12 December 2011
General Tariff Information Service Provider Name Qatar Telecom (QTel) Q.S.C. License Public Mobile Telecommunications Networks and Services & Public Fixed Telecommunications Networks and Services Tariff
More informationSpecial Conditions and Service Description for amaysim Mobile Broadband
Special Conditions and Service Description for amaysim Mobile Broadband amaysim Australia Pty Ltd, PO Box R567, Royal Exchange NSW 1225, Australia, ABN 65 143 613 478, ACN 143 613 478 Table of Contents
More informationBROADBAND INTERNET ROUTER USER S MANUAL. Version 1.0. - Page 1 of 13 -
Version 1.0 - Page 1 of 13 - 10/100M Broadband Router GETTING TO KNOW 2 3 4 1 5 7 6 - Page 2 of 13 - LED Indicator S/N Indicator Function 1 Power LED (Green) LED lights up steadily indicate that the power
More informationPricelist Bredbandsbolaget
Page 1 of 7 Pricelist Bredbandsbolaget applicable from 22 February 2012 Page 2 of 7 List of Contents List of Contents... 2 DSL- Bredband Bas (Broadband Basic)... 3 DSL- Bredband Premium (Broadband Premium)...
More informationVirtual Private Servers
Virtual Private Servers Application Form Guide Internode Pty Ltd ACN: 052 008 581 150 Grenfell St Adelaide SA 5000 PH: (08) 8228 2999 FAX: (08) 8235 6999 www.internode.on.net Internode VPS Application
More informationSafeMail April 2015. SafeMail Helping your business reach further with email hosted at UK based, ISO 27001, Tier 4 data centres.
SafeMail April 2015 Secure cloud solutions with guaranteed UK data sovereignty. SafeMail Helping your business reach further with email hosted at UK based, ISO 27001, Tier 4 data centres. Detailing the
More informationGeneral Questions about TC3Net Residential DSL:
General Questions about TC3Net Residential DSL: DSL (Digital Subscriber Line) is broadband technology that provides high-speed data transmission (up to 7.1 Mbps) over an existing telephone line. Speeds
More informationAlwaysMail. Sector 5. Cloud E-Mail
AlwaysMail Sector 5 Cloud E-Mail INDEX INDEX 2 SECTOR 5 COMPANY PROFILE 3 Background Company Name & Address 3 1. SECTOR 5 HOSTED E-MAIL OFFERING 4 2. MICROSOFT HOSTED EXCHANGE 5 3. HOW WE MIGRATE COMPANIES?
More informationTime Warner Cable Business Class IP VPN & Managed IP VPN User Guide
Time Warner Cable Business Class IP VPN & Managed IP VPN User Guide Table of Contents 1. TWCBC IP VPN & Managed IP VPN Service Overview... 4 2. How to Order New Services... 5 2.1 Mobile IP VPN Client Licenses...
More informationCustomer Fact Sheet: Critical Information Summary ADSL2+ Internet & Voice Plan(s)
Customer Fact Sheet: Critical Information Summary ADSL2+ Internet & Voice Plan(s) Information about the service The Service: Congratulations on the delivery of your new Active Utilities service delivered
More informationPersonalised E-Mail package Details
Personalised E-Mail package Details All Mail Packages provided include a UK Domain name of your choice when available (someone@yourdomainname.co.uk), the domain name will be registered in your name and
More informationMicrosoft Office 365 from Vodafone. Do business virtually anywhere
Do business virtually anywhere Now there s an easy way to do business virtually anywhere 2 Microsoft Office 365 from Vodafone is helping to empower people to work the way they want, on their terms, from
More informationHosted Exchange 2010
Hosted Exchange 2010 More email flexibility. Less server hassle and cost. Add/remove mailboxes at any time to suit your needs Unlimited web traffic Choice of Premium or Basic mailboxes Hosted Exchange
More informationPost Genie TM WebMail Server 2400/2208R
具 備 容 錯 備 援 機 制 的 網 路 郵 件 伺 服 器 Post Genie TM WebMail Server 2400/2208R October 27, 2004 Presented by Kevin Liou Product Manager, Message Communication QNAP, Member of ICP Electronics In.c (IEI) 1 Agenda
More informationManaged Exchange. Access secure email from any Internet connection in the world
Managed Exchange Access secure email from any Internet connection in the world Business grade email capabilities: Increased security against viruses and hackers Ability to access your email from any web
More informationAudit4 Installation Requirements
Audit4 version 8.1+ 2015 Copyright 2012 S4S Pty Ltd Audit4 Support Matrix 2015 The following table provides details on the operating system and database engine support for Audit4 as at March 2015. Operating
More informationGeneral Service Level Agreement
General Service Level Agreement Pricing We offer an unlimited Break / Fix for each device. Cost is below. Server Management = $199 / month per server Network Management = $199 / month per company Desktop
More informationREDCENTRIC MANAGED ARCHIVE SERVICE SERVICE DEFINITION
REDCENTRIC MANAGED ARCHIVE SERVICE SERVICE DEFINITION SD005 V2.0 Issue Date 02 July 2014 1) SERVICE OVERVIEW Redcentric's Managed Archive Service allows customers to regain control of their Microsoft Exchange
More informationVIA CONNECT PRO Deployment Guide
VIA CONNECT PRO Deployment Guide www.true-collaboration.com Infinite Ways to Collaborate CONTENTS Introduction... 3 User Experience... 3 Pre-Deployment Planning... 3 Connectivity... 3 Network Addressing...
More informationCustomized Cloud Solution
Customized Cloud Solution (Overall Cloud Performance Expectations) Last Updated: June 5, 2012 Prepared by: Polleo Systems, Inc. Notice of Confidentiality: The enclosed material is proprietary to Polleo
More informationNetwork Configuration Settings
Network Configuration Settings Many small businesses already have an existing firewall device for their local network when they purchase Microsoft Windows Small Business Server 2003. Often, these devices
More informationHOSTING SERVICES AGREEMENT
HOSTING SERVICES AGREEMENT 1 Introduction 1.1 Usage. This Schedule is an addition to and forms an integral part of the General Terms and Conditions, hereafter referred as the "Main Agreement". This Schedule
More informationOur Customer Terms Page 1 of 27 Telstra Business Broadband FTTP
Our Customer Terms Page 1 of 27 Contents Click on the section that you are interested in. 1 About this Part 3 Inconsistencies 3 2 General 4 Availability 4 FTTP Eligibility - Telstra Business Broadband
More informationLocal email server VS Cloud email service A real scenario
Local email server VS Cloud email service A real scenario Contents 1. Introduction... 3 2. In- house email solution design... 3 3. Problem... 5 4. New infrastructure... 5 a. Time of completion... 6 b.
More informationJanuary 2015. Brennan Voice and Data Pty Ltd. Service Level Agreement
January 2015 Brennan Voice and Data Pty Ltd Service Level Agreement 1. Introduction This document describes the service level commitment to Brennan Voice and Data Clients in relation to the following services
More informationVIRGIN BROADBAND BROADBAND SERVICES DESCRIPTION 1 ABOUT THIS SERVICE DESCRIPTION... 3 2 HOW WILL WE NOTIFY YOU OF CHANGES TO THE AGREEMENT?.
VIRGIN BROADBAND BROADBAND SERVICES DESCRIPTION Click on the page number of the section that you are interested in 1 ABOUT THIS SERVICE DESCRIPTION... 3 2 HOW WILL WE NOTIFY YOU OF CHANGES TO THE AGREEMENT?.
More informationInternet. customerservice@switchtelecom.com.au switchtelecom.com.au. May2014-Version 1
Internet 1800 800 723 customerservice@switchtelecom.com.au switchtelecom.com.au May2014-Version 1 Welcome to a new kind of telecommunications company Best Products Mobile Offering an extensive range of
More informationSecondary School 1/04/2015. ICT Service Specification by: Andrea Warburton ONE IT SERVICES AND SOLUTIONS
1/04/2015 Secondary School ICT Service Specification by: 1 Andrea Warburton ONE IT SERVICES AND SOLUTIONS SERVICE SPECIFICATION One IT Services and Solutions offer a one stop shop ICT support service,
More informationNEC Hong Kong Ltd. I. Service Category (A) Productivity Apps
I. Service Category (A) Productivity Apps Table 1a: Productivity Apps s (Service items passing all General, Security and Technical Requirements) Description A00001 Office 365-E1 o SharePoint Online Plan
More informationE2BN Direct - Network Services for Schools and Academies
E2BN Direct - Network Services for Schools and Academies E2BN Direct provides internet, web filtering and other services directly to Schools and Academies. We use proven products backed by dedicated support,
More informationCustomer Fact Sheet: Critical Information Summary NBN Internet & Voice Plan(s)
Customer Fact Sheet: Critical Information Summary NBN Internet & Voice Plan(s) Information about the service The Service: Congratulations on the delivery of your new Active Utilities service delivered
More informationADSL & Naked DSL Product Training
ADSL & Naked DSL Product Training Objectives Today we will cover the following topics: How does the Internet work? ACN Pricing Plans How to sell ACN services ACN Pacific Pty Ltd 2011. Not to be reproduced
More informationManaged Service Plans
Managed Service Plans www.linkedtech.com 989.837.3060 989.832.2802 fax Managed Information Technology Services System downtime, viruses, spy ware, losses of productivity Are the computer systems you rely
More informationProtecting the Home Network (Firewall)
Protecting the Home Network (Firewall) Basic Tab Setup Tab DHCP Tab Advanced Tab Options Tab Port Forwarding Tab Port Triggers Tab DMZ Host Tab Firewall Tab Event Log Tab Status Tab Software Tab Connection
More informationEZblue BusinessServer The All - In - One Server For Your Home And Business
EZblue BusinessServer The All - In - One Server For Your Home And Business Quick Start Guide Version 3.11 1 2 3 EZblue Server Overview EZblue Server Installation EZblue Server Configuration 4 EZblue Magellan
More informationSERVICES BRONZE SILVER GOLD PLATINUM. On-Site emergency response time 3 Hours 3 Hours 1-2 Hours 1 Hour or Less
SERVICE SUMMARY ITonDemand provides four levels of service to choose from to meet our clients range of needs. Plans can also be customized according to more specific environment needs. SERVICES BRONZE
More informationCox High Speed InternetSM Connect to your online world faster than you can imagine. Plus, access a whole host of tools to make your Internet
Cox High Speed InternetSM Connect to your online world faster than you can imagine. Plus, access a whole host of tools to make your Internet experience friendlier, easier and more cutting edge. 43 Connecting
More informationBT Versatility Broadband Module
Compatible with systems Telephony Broadband Module Extend your reach and enjoy fast broadband internet access and use it to make free phone calls between sites* or curb your costs with reduced line rental.
More informationbroadband support guide
broadband support guide Thank you for choosing Manx Telecom, the Island s leading Internet Service Provider for your Broadband connection. This guide will provide you with useful information to help you
More informationPCCW Solutions Ltd. I. Service Category (A) Productivity Apps
Solutions Ltd I. Service Category (A) Productivity Apps Table 1a: Productivity Apps s (Service items passing all General, Security and Technical Requirements) Description A00001 Google Apps for Business
More informationSchedule Document. Leased Lines & Ethernet Based Services. Node4 Limited 29/11/2007
Schedule Document Leased Lines & Ethernet Based Services Node4 Limited 9//007 SCHEDULE Additional terms, Service Description & Service Level Agreement for Leased Lines & Ethernet Based Services. SERVICE
More informationSwisscom Service description for Microsoft Office 365
1 Scope Swisscom (Switzerland) AG makes available Microsoft Online Services and Microsoft Office applications for your (Company) use as a customer. They can be used on PC s running a current Windows or
More informationOpen Licenses for Cloud Server and Exchange 2013
Open Licenses for Cloud Server and Exchange 2013 Cloud Server Open Licenses (prepay for one year and save 7% off monthly pricing for base packages) The pricing below is on a per month basis. The 7% discount
More information