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1 Internet access for home and business home business internet

2 Manx Telecom is the Island s leading Internet Service Provider. We offer a range of Internet access products and services to suit everyone, whether it s for home or business use. Whether you are an occasional surfer, spending just a few hours a week on the web, enjoy downloading music and video, or running a business, we can provide the service that will optimise your Internet experience.

3 Find out which service is right for you! 4-8 Broadband E-Biz 9 Dial-up Internet access 14 Security tips Special offer

4 4 Broadband Broadband utilises Manx Telecom ADSL2+ (Asymmetric Digital Subscriber Line) for high speed Internet access. High Bandwidth You will be able to receive data at speeds of up to 16 Mb/s (Megabits per second), and send data at up to 832 Kb/s (Kilobits per second). The actual Internet speeds achieved over a line are dependant on many factors and cannot be guaranteed. Keep the telephone line open Broadband does not affect your normal telephone service - so you can make and receive calls while online. Flexibility With Broadband you can plug your router into any extension socket in your property. To use ADSL2+ you will need a compatible router. An optional Broadband Made Easy service is available if you are unsure how to set up your connection (charges apply). What is a Gigabyte? The amount of data used over your broadband connection is expressed in Gigabytes Bytes is a Kilobyte, 1024 Kilobytes is a Megabyte and 1024 Megabytes is a Gigabyte. What is Megabits per second? All information passed over the Internet is in the form of bits and bytes (8 bits represent a single character). The speed of your Broadband connection is the amount of bits sent or received in a second. 16 Megabits per second is approximately 16 million bits sent or received in one second. Browsing - An average webpage is 30 Kilobytes = 31,457 average webpage visits for 1 Gigabyte - An average text is 7 Kilobytes = 262,144 average s sent/received for 1 Gigabyte attachments - An average size of a file is 512 Kilobytes = 2,048 attachments for 1 Gigabyte Software updates - An average download size is 5,120 Kilobytes = 204 downloads for 1 Gigabyte Music files - An average music mp3 is 4,096 Kilobytes = 256 mp3 downloads for 1 Gigabyte Films - An average two hour film is 1,048,576 Kilobytes = 1 film for 1 Gigabyte Online gaming - An average game transfers 15,360 Kilobytes in one hour = 68 hours of play for 1 Gigabyte Please note that these figures are indicative and are for guidance purposes only.

5 Broadband 5 Broadband 12GB Broadband 25GB Broadband Unlimited Connection speed Up to 16Mb/s Up to 16Mb/s Up to 16Mb/s No time limits on surfing Contention ratio based on 50:1 50:1 50:1 Dynamic IP addressing Cap per month 12GB 25GB Cap release fee (optional) n/a addresses Free spam filtering Extensive online help 24/7 helpdesk Self install (wires only) service Cost (per month) Ideal for beginners to the Internet or occasional users. If your home has one computer and is only used for surfing and ing this package could be for you. 25GB is a generous cap for family use of the Internet on one or two computers. If your home has one or two computers and the Internet is used regularly, even for the occasional file download, then this could be the package for you. Ideal for more heavy use or when 2 or more computers / consoles are connected. If your home has one or more computers or games consoles, and if you download / stream lots of videos and / or online gaming then this is the package for you. Existing Broadband customers can also upgrade to the new ADSL2+ service. For further details call Broadband connection is free (Minimum term is 12 months). For Broadband 12GB and Broadband 25GB payment of the optional release fee is applicable if you use your allocated data and wish to continue using Broadband. Once paid your Broadband has unlimited data for the rest of the calendar month. Prices include 17.5% and are valid from 1 February 2010.

6 6 Broadband Business Manx Telecom Broadband Business services utilise Asymmetric Digital Subscriber Line (ADSL2+) for high speed Internet access and provide customers with a Fixed IP address. Options The wires-only service has optional Broadband Made Easy consultancy services to aid set-up and configuration of your service. The Managed service option includes an ADSL2+ router, configuration, remote diagnostics, technical support and hardware maintenance. For further information please visit or call Broadband Broadband Business Lite Business Wires only Managed Wires only Managed Cost (per month) Connection charge Free Free Connection speed Up to 16Mb/s Up to 16Mb/s Contention ratio based on 50:1 20:1 Fixed IP addressing* 24/7 helpdesk 8 hour response to faults, Monday to Friday, 08:00 to 18:00 Extensive online help Existing Broadband customers can upgrade to ADSL2+. For further details call *One IP address is assigned as standard. Additional addresses are only available upon completion of a RIPE IP address declaration. This form will be verified by Manx Telecom, and may be rejected if the number of IP addresses requested appears excessive. Most functions can be achieved with a single IP address using Network Address Translation (NAT) and Port Forwarding, so customers are asked to consider this before completing the RIPE declaration form. Prices exclude VAT and are valid at time of publication.

7 Broadband Business SDSL 7 SDSL services are ideal for businesses who have a requirement for substantial outgoing traffic Unlike ADSL services, SDSL provides the same bandwidth for both the upstream (to the Internet) and downstream (from the Internet) parts of the service. SDSL Services are available as a 'Wires-only or a Managed service: Our Wires-only service has optional Broadband Made Easy consultancy services to aid set-up and configuration of the service. The Wires-only SDSL connection charge is *. Please see the table on the next page for a summary of Manx Telecom s SDSL Business Broadband services. For further information please visit or call *Prices exclude VAT and are valid at time of publication. Our Managed service option includes SDSL router, configuration, remote diagnostics, technical support and hardware maintenance. The Managed SDSL connection charge is *.

8 8 Broadband Business SDSL Broadband SDSL services Broadband Business Broadband Business Broadband Business SDSL 512Kb SDSL 1Mb SDSL 2Mb Wires only Managed Wires only Managed Wires only Managed Cost (per month) Connection charge Symmetrical service speeds Always on' Internet connectivity Provision of fixed IP address* Contention ratio based on zero zero zero 24/7 helpdesk Priority fault resolution 8 hour response to faults, Monday to Friday, 08:00 to 18:00 *One IP address is assigned as standard. Additional addresses are only available upon completion of a RIPE IP address declaration. This form will be verified by Manx Telecom, and may be rejected if the number of IP addresses requested appears excessive. Most functions can be achieved with a single IP address using Network Address Translation (NAT) and Port Forwarding, so customers are asked to consider this before completing the RIPE declaration form. Broadband SDSL services are subject to distance limitations and require a dedicated telephone line that cannot be used for voice calls. Prices exclude VAT and are valid at time of publication.

9 Dial up Internet access 9 Manx Telecom offers both pay-as-you-use and unmetered dial up Internet access services. With Click, Manx Telecom s pay-as-you-use Internet access service, there is no setup charge, no rental and no commitment. To request a step by step setup guide for your operating system please call us on Click will be billed on your telephone account at the current rates: Rates Period Price - per Min. Weekend (all day Sat & Sun) 1p Evening (6pm-8am Mon to Fri) 1.5p Freedom is an unmetered Internet access package, which gives you complete freedom to use the Internet any time of the day or night for a fixed monthly subscription. This eliminates large phone bills for Internet users who spend more than a couple of hours a week online. For more information and to subscribe to Freedom, visit or call *Freedom costs just per month. Your line will be engaged for incoming and outgoing calls while using the Internet. You may wish to consider the benefits of Broadband. Day (8am-6pm Mon to Fri) 4p All prices are inclusive of 17.5% and are from Standard, Island and Global Choice lines. A minimum call charge of 6p applies to all calls. Period rates shown are indicative only.

10 10 Manxnet Mail Manxnet Mail is a free service for customers of Manx Telecom's Internet access services. You can use it with your existing program or online through the web. A Manxnet account provides 20MB (Megabytes) of mail storage and can be accessed online through webmail. It can also be used with POP3 mail programs, e.g. Microsoft Outlook and Outlook Express when you connect to the Internet using any Manxnet Internet access service. The maximum size of one through your Manxnet account is 10MB. What will my address be? Your Manxnet Mail address will be in the short snappy format Get personal with Manxnet Mail! How do I get my Manxnet Mail address? Visit and click on the register link on the left hand side alongside the login box for existing Manxnet Mail customers, then you just need to complete our short form to choose your username and password. Manxnet Junk Mail Manager To combat the ever increasing nuisance of spam mail (unsolicited ) all Manxnet accounts have anti-spam filtering. You will receive summaries to your Manxnet account listing any suspected spam mail you have received. You then have the ability to download that mail or discard it. Manxnet accounts have virus filtering to help protect your computer and are automatically updated daily with the latest known virus detection software. For detailed Frequently Asked Questions on our mail service please visit our support site

11 Manxnet Mail Plus 11 Manxnet Mail Plus provides 512MB of mail storage and access to your worldwide. Enhance your Manxnet mail account with Manxnet Mail Plus. With Manxnet Mail Plus applied to your account you can take advantage of increased mail storage of 512MB. In addition, Manxnet Mail Plus accounts also have the advantage of being globally accessible via POP3 mail applications such as Microsoft Outlook or Outlook Express. This means you can connect to the Internet wherever you are and collect your on your laptop as though you were at home. Manxnet Mail Plus also provides enhanced webmail functionality such as calendar and tasks features. The price for Manxnet Mail Plus service is just 94p (inc 17.5%) per month per mail account and can be charged to a fixed line or pay monthly mobile account. For further information or to sign up for Manxnet Mail Plus visit or call

12 12 E-Biz Hosted web and E-Biz offers high speed, secure and resilient hosting for businesses and home users. Find the professional presence you are looking for with a choice of expandable E-Biz Packages. Does your address look like this when it could look like this If you are a business or a home office user, does your free web and address project the right image? Free addresses are fine for occasional users, however they have limited space and there are restrictions on what you can send and download. Does your web address look like this Potential customers are far more likely to remember this An E-Biz account with integrated web space and addresses provides you with all the space, security and stability you will need and a more professional image for your business. E-Biz features: High performance, world class infrastructure Accessible and secure mail service Cost effective solutions Resilience with high availability servers for reliability 24/7 helpdesk To find out more about E-Biz call , or visit

13 E-Biz Hosted web and 13 Summary Lite Web Lite Mail Standard Professional Mail Web Space 30MB n/a 50MB 200MB n/a addresses with virus scanning and spam filter n/a Admin control panel Manxnet re-direct n/a Unique domain name Live web statistics Database technologies Cost (per month) E-Biz Lite Web offers website only hosting for families and small businesses that don t need, or already have an solution. E-Biz Lite Mail provides an only solution for families and small businesses who want their own Internet domain but already have friends, family, customers and colleagues that know address. E-Biz Standard provides an entry level solution for small office or home users who want to take the initial steps of having an Internet presence with and web hosting for little cost. E-Biz Professional package provides a business solution for users who want a full Internet presence with e- mail and web hosting at a much higher level of sophistication. E-Biz Mail provides services for those businesses that do not need a website. Prices include 17.5% and are valid from 1 February 2010.

14 14 Top Tips/FAQs for Online Security Use the following tips and advice in order to enjoy hassle free browsing whichever Internet package you choose. 1 Check that your anti-virus software is updated frequently. 2 Conduct regular scans of your computer's memory and disk drives. 3 Turn off the "Preview pane" to stop from being viewed automatically. 4 Don't open attachments from suspicious s. If you receive an from a bank or credit card company advising that you need to update your account details then you should treat this with caution. If you suspect that the is not from your bank then you should contact them for confirmation. 5 Avoid Premium Rate Internet access numbers by having premium rate or international call barring active on your line. 7 Keep software patches up to date by checking for updates on an automated basis. For home users and businesses, using Windows - is highly recommended. 8 Avoid annoying Pop-ups Install a pop-up ad blocker or a "spy-sweeper" program like Spybot and run it periodically to check your machine. 9 Protect children from unsuitable content Allow Internet access in a family room only or install software that will limit what is and isn't blocked in terms of Internet traffic. Find out more about online security by visiting Internet information sites such as 6 Install a firewall and configure it to allow only essential inbound and outbound connections.

15 15 50% OFF Broadband for the first 3 months+ FREE* ADSL2+ wireless router FREE ADSL2+ wireless router for existing Broadband customers who sign up to an Unlimited 24 month tariff. To find out which Broadband package suits you best and for further details please refer to page 5. Terms & conditions apply. Free ADSL2+ Wireless router applies to new customers who sign up to a Manx Telecom Unlimited Broadband package for an 18 month minimum term and includes customers moving from another Internet service provider. Existing offers for 12 month term are still available but do not include the discount on rental and free wireless router stated above. Offers valid from 1 February Discount is applied to the first 3 full months rental. *Benefits dependent on the package subscribed to.

16 Manx Telecom Limited Isle of Man Business Park Cooil Road Braddan Isle of Man IM99 1HX T +44 (0) C6 GS January 10

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