1 Mitel Communications Director BT solutions for small and medium-sized businesses
2 Communication in the business world has changed Business communications are crucial. Lost calls and missed messages can damage your reputation and cost you money. If your people can t communicate well with one another, they can t deliver for your customers. Unlike the bigger players, you may not be able to afford bespoke solutions or have the luxury of dedicated specialist staff. So you risk losing out on the savings, improved services and increased efficiencies that larger companies take for granted. Now, with BT, every business can take a step-by-step approach and bring all its communications together, giving you what you need today and in the future. When we integrate your voice, data, messaging and customer communications, it s your needs not the demands of the technology that come first. We call it Unified Communications Unifying communications means that you can integrate telephony, voice messaging, , conferencing and other applications onto a single, cost-effective platform that s easier to control and manage. Whatever your existing platform and systems, we can show you how taking a unified approach can benefit your business. We ve teamed up with Mitel to devise a range of Communications Director solutions converged voice and data solutions delivering telephone, Local Area Network (LAN) and internet-based applications. Make your business thrive Many businesses want to maximise the capabilities of their infrastructure to meet their business needs, for example: Cost reduction and control Improving customer service Retaining existing customers and staff Attracting new customers and staff Working smarter. All these objectives are achievable by implementing the Mitel Communications Director solution from BT.
3 Business benefits of Internet Protocol An Internet Protocol (IP) solution brings with it many business-enhancing applications. And, as the take-up of IP telephony rises in the UK you need to ensure you stay competitive. So how can your business benefit from IP? Reducing costs Using one network to carry your communications and data could reduce your call costs, especially if you operate more than one site. Our Teleworker solution enables your staff to work from home which could not only reduce overheads through less office space but also lets them route their calls through the main office to make full use of any BT calling plans you may have. Plus you could save on the administrative costs of managing separate phone bills. Flexibility and mobility With an IP voice network your people can work from home or other sites, empowering them with a choice of flexible working options. Add to this our range of call packages and broadband offers and a truly flexible solution evolves. With flexible working, geographical location isn t an issue because calls can be made through your main office using capped call rates or even at no extra cost on some calling plans. Attracting and retaining the right people More people are now expecting employers to offer a flexible working policy to improve their work/life balance, whilst employers need a wider skills pool to draw from. With an IP solution you can address the needs of a modern workforce and also engage the right employees for your business. Increasing productivity Empower users with a single phone number and a single voice mailbox while providing them with access to the business communications features they need anywhere, anytime. Your customers and suppliers only need to call one number to reach all of an employees devices whether it s a mobile, desk phone or home phone so they can answer wherever they are linking your desk phone number with up to 8 other devices. And, with one voic , time s saved on checking messages on their mobile and desk phone. Being green Like for like, Mitel IP telephones use a lot less power than most rival IP phones. Not only that, utilising BT s audio and web-based conferencing portfolio you can reduce commuting costs without losing that personal touch. That way you could become more efficient, more productive and more profitable whilst doing your bit for the environment. Making decisions faster Mitel Communications Director enables collaboration, conferencing and presence abilities to help make decisions quickly, giving employees the flexibility to productively and effectively work together as a team without being in the office. Respond immediately to colleagues and customers using presence technology to see immediately which appropriately skilled colleagues are available to assist meaning streamlined business processes, improved customer care, enhanced productivity and reduced expenses. An example of just some of the benefits of integrating Mitel Communications Director with BT Calling Plans
4 The solution We ve designed a range of Communications Director solutions to fulfil the needs of small and medium-sized businesses. Based on the Mitel 3300 CXi platform, they all give exceptional functionality and flexibility. Communications Director delivers, at low cost, the level of technological benefits previously only available to much larger companies. SIP Trunking Wireless Ability Voic to Communications Director Solutions A wide range of calling features. Choice of: Installation Voic and Auto Attendant Network Services IP Desktop Phones Unified Communications Base bundle Green-Environment add on Flexible Working add on Additional BT services Audio and Web Collaboration Standard Internet Protocol Desktop and Ancillaries Communications Director Solutions Wireless BT Home Broadband BT Mobile Teleworker BT Business Broadband BT One Plan Plus Mobile Twinning Unified Messaging Wide Area Network Call Accounting PCs and Servers Communications Director Solutions Call Recording Lines and Minutes Local Area Network Sotware as a Service and CRM Fixed Mobile Convergence (FMC) Door Entry Going beyond the Communications Director solutions with optional add on BT services. Our full range of products and services can support Communications Director. All underpinned by our many strategic partnerships with leading ICT suppliers.
5 The solution (continued) The Communications Director offers the core component you need at the centre of your solution providing the functionality you need but also as a foundation for further applications to benefit your business such as Mobile Working and Unified Communications. Features on the Communications Director solution can help your business in its drive to be greener including Teleworking to enable homeworking and cut down on commuting. Through to Audio and Web conferencing and Unified Communications to help your business communicate more efficiently both internally and with your customers and suppliers often substituting face-to-face meetings with conferencing solutions to cut down on travel impacts both in terms of the environment and time. Improved flexibility can not only improve your customer service but also improve productivity; with Mobile twinning linking your desk phone with your mobile (or other phones) so you can be contacted on just one number. Building the complete Communications Director solution with optional add on BT services Our full range of products and services can support Communications Director. All underpinned by our many strategic partnerships with leading ICT suppliers. Whether this is BT Mobile or BT Broadband when it s all linked with BT s calling plans is when the solution becomes even more attractive. Not to mention those extra features to meet the needs of your business such as the ability to record all calls essential in some industries and good practice in others. Mitel 3300 Cxi Platform Highly scaleable IP-communication system that provides robust call control, extensive features and supports a wide range of innovative desktop devices and applications. It can enable business-wide communication and collaboration, enhance workforce mobility and extend connectivity, improve customer service and contact management, provide tools to manage communication overload, and reduce total cost of ownership. Mitel 5312 IP Phone A hands-free IP speakerphone with multi-line backlit display and programmable feature keys. It provides intuitive user access to more sophisticated call handling and converged applications and is easily personalised with programmable keys or with a browser-based desktop configuration tool. Mitel 5324 IP Phone A feature-rich, multi-line IP speakerphone with hands-free operation that s geared for users who need the flexibility and versatility to match their changing needs. Users also get superb call handling as well as user-programmable access to advanced voice communications, IP-based applications and services. Mitel 5330 IP Phone With ease of use and enhanced user value, the 5330 IP speakerphone is a full-feature enterprise-class telephone with a large backlit graphics display, 24 programmable self-labelling keys, superior wideband audio and a built-in HTML toolkit for desktop applications development. It also supports hot desking and clustered hot desking, as well as resiliency. Mitel 5340 IP Phone A full-feature enterprise-class telephone, the 5340 IP speakerphone has easy-to-use, one-touch access to many features and applications. This desktop device provides a large backlit graphics display with 48 programmable self-labelling keys, six intuitive call state sensitive softkeys, superior sound quality with wideband audio, and a built-in HTML toolkit for desktop applications development. Mitel 5360 IP Phone Mitel s latest state-of-the-art IP phone, which includes a seven inch, colour, touch-sensitive, graphical display screen for easy and intuitive access to communications information, time-saving applications and extensive features. The device also features wideband audio, embedded Gigabit Ethernet and a built-in HTML toolkit for application development. Mitel 5312 IP Phone Mitel 5324 IP Phone Mitel Unified Communicator Advanced Formerly Mitel Your Assistant Premium this is Mitel s award-winning unified communications client that integrates presence and availability, secure instant messaging, audio conferencing and web and video collaboration with the call control capabilities of your business communications system. Unified Communicator Advanced also integrates with leading business productivity tools like Microsoft Exchange/Outlook and Office as well as IBM Lotus Notes. Mitel 5330 IP Phone Mitel 5340 IP Phone Mitel 5360 IP Phone
6 BT supporting services We provide a range of supporting services that will help you gain even more value from your investment. Structured cabling To get the best performance from your Mitel solution, your premises need a unified cabling infrastructure that s able to support all your voice and data needs. Structured cabling allows you to: Handle voice and data in any format Change office configurations without the cost and inconvenience of recabling. And we re your perfect structured cabling provider, because: We re one of the largest cabling installers in the UK, with a substantial, expert and nationwide presence as well as the largest research and development facility in Europe Our solutions are backed by a 20-year component warranty and an overall performance guarantee We re a one-stop shop, with a comprehensive portfolio of products and support services. Power services The easiest and most effective way of protecting your business against disruption to the public power supply is by having back-up power to keep you going and ensuring that your equipment closes down properly when necessary. Our range of BT PowerSentry models can give you: Clean, uninterrupted power Protection lasting from 20 minutes up to two hours for a variety of equipment configurations Power supply monitoring and controlled shutdown of critical equipment Automatic pager and alerts to keep you updated Event logging for later investigation Full analysis of your needs and expert advice. Professional services We also offer a professional consultancy service that covers every aspect of your communications. We adopt a common three-step approach to working with customers: Assessment we listen to your needs, create a tailored solution and outline the benefits you can expect Plan and design we agree a full statement of requirements with you and produce a detailed design, costing and equipment list Implementation we install the solution, integrate it with what you already have and support you through the go-live stage. Assurance options: keep your business up and running BT Assurance is a comprehensive support service that will take care of your communication systems and local area network 24/7. It offers: Excellent performance with our nationwide team of network engineers, 95% of faults are fixed by the end of the next working day. And with our advanced remote access facilities, we can often get you back online fast Peace of mind with contracts from one to seven years on most systems, discounts for long-term contracts and a range of service levels to meet a range of business needs. IT services: first class protection for your communication systems We provide world-class IT services to help maintain and protect your infrastructure: Anti-virus and critical security updates automatically installed Remote monitoring and management, 24/7 Technical support and Microsoft application advice, 24/7 Next business day on-site repair and maintenance Hardware provision and installation.
7 Finance options: flexibility to match your business needs BT Finance 1 gives you greater control over how you spend your business capital. You now have the option of either buying your solution or renting it, to reduce your capital outlay. And, subject to status, you can make a regular, single and flexible payment to cover your equipment, software, installation and connection charges. With BT Finance, there s no deposit to pay, and you can choose a rental term from two up to seven years, as well as your preferred payment frequency. Besides being easier on your cashflow, this also serves as a hedge against inflation, with instalments guaranteed not to increase. What s more, depending on how your auditor treats the payments, you may be able to allocate them as business expenses, helping to reduce your tax bill at the end of the year. Last but not least, there s also an in-built technology refresh option. This lets you upgrade or add new equipment during the term of the contract without penalty and, if you wish, replace it at the end of the payment term. Why BT and Mitel? Flexibility Simplicity Innovation Commitment Integrity With BT s experience in telecommunications and ICT and Mitel s solid 30-year history of innovative technology development we make the perfect partnership to meet your requirements now and into the future. With over 20 million users and 300,000 installed systems worldwide, Mitel is No. 1 in the UK,* No. 1 in the USA** and No. 2 in Western Europe* in providing IP telephony solutions to small and mediumsized businesses.
8 For more information, please call or visit: All businesses are independently owned and operated. BT logotype and the Connect World symbol are trademarks of British Telecommunications plc used under licence (by the licensee). The meaning of the word partner or partnership in this communication is governed solely by the terms of the commercial agreement(s) and/or arrangements in place between BT and its partners. It does not give rise to a partnership in the Partnership Act 1890 and any such meaning is expressly rejected by BT and its partners. All BT sales and marketing activity is conducted ethically following the BT Code of Practice on Sales and Marketing. To view or order a copy of the Code, please visit or call 152 (business customers) or 150 (consumer customers). * Source: MZA ** Source: Infotech Terms and Conditions 1. All funding offers are subject to status and documentation will be offered through BT Finance, which is a registered trademark of British Telecommunications plc, used under licence by a panel of funders and banks. This does not constitute an offer of finance. Terms and conditions are available on request. Open to business users only. Offices Worldwide The services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc s respective standard conditions of contract. Nothing in this publication forms any part of any contract. British Telecommunications plc Registered office: 81 Newgate Street, London EC1A 7AJ. Registered in England No Designed by Tag. PHME 58915/10/09
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