Streamline and enhance the way you work

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Streamline and enhance the way you work"

Transcription

1 Streamline and enhance the way you work bt.com More Connections. More Possibilities.

2 A better way In the past businesses learned to work the hard way. They often operated with people in little islands, re-inventing every wheel because they didn't know what expertise already existed in the organisation. They had to have people travelling miles for team meetings, wasting days in the process, or replicating expensive knowledge resources in different locations in order to keep them close to the places they were needed. Information technology promised to change all this, and more. But because it's evolved so fast, systems and applications which bring local or specific improvements don't always work together, erecting new barriers even as they cut through the old. To build a truly collaborative enterprise, you need a different approach. You can change the rules. The right technology will transform your real assets, your productivity and competitiveness. By enabling effective access to the collective knowledge of your organisation, you can accelerate market responsiveness and product development; you can improve customer service; you can enhance skills and job satisfaction; you can attract and retain scarce skills by enabling people to work where they want and with who they want, and you can expect to reduce costs overall. You can do all this not through yet another piece of new and unproven technology, but by taking a holistic view of what you already have and do. And here BT can help.

3 Collective strength Management consultancy KPMG has estimated that 60% of employees spend more than an hour every day duplicating the work of other employees. Research group Gartner has suggested that effective management of collaboration and innovation can put you up to a year ahead of your competitors and can increase market capitalisation by up to 10%. 1 Gartner has also predicted that through 2007, 75% of enterprise productivity gains will be attributable to knowledge management and other knowledge workplace enhancements. 2 So where do you start? Perhaps you are already looking to reduce the cost of your service. Perhaps you need to upgrade its capabilities, or consolidate multiple servers or even multiple applications. Perhaps you are looking to create secure remote access to messaging and collaboration tools to enable flexible working. Whatever your immediate imperatives, and whatever the size of your operation, we can help you identify the right applications and solutions, with appropriate supporting infrastructure, ensuring that all working processes mesh with your needs and existing practices. We have partnerships with leading application and software developers in collaborative working, including Microsoft, IBM (Lotus ), and other content management, portals, directories and document management specialists. Through these partnerships we have acquired substantial experience implementing collaborative solutions in diverse and often complex environments. This is supported by our core expertise in building and managing secure and resilient communications networks. Our comprehensive solutions can address both simple and advanced functionality, bringing benefits at every level. Even basic aspects of functions like directory management can be costly, not least when cumulative inaccuracies mean that people must waste time tracking down colleagues. We can manage your corporate , taking on the complexity and cost of scaling the application to meet changing needs, perhaps as you add offices, or have people working on the move, or by implementing new functionality like instant messaging. We can give people simple access to shared workspaces online, so that teams can collaborate effectively across distances without travelling to meetings. We can help you develop an intranet that remains relevant and immediately useful to different workgroups, or secure extranets that deliver similar capability in collaboration with your strategic partners and suppliers. And we can help you implement online training, so that people can develop their skills cost-effectively, wherever they happen to be. We do all this while maintaining a single view of your organisation, ensuring that the different applications work appropriately together. We can manage any integration with existing systems, as well as looking after security issues and supporting all your systems with flexible resilience, service restoration and helpdesk options. 1 Gartner SPA "Knowledge Management Initiatives in Europe", Gartner 2002.

4 A portfolio for the collaborative enterprise Communicate has probably changed the corporate landscape like no other technology in recent years. It is not just a messaging medium. It makes it easy for people to exchange and compare documents. It leaves an automatic audit trail. It supports both group exchanges and one-to-one correspondence. But as has become embedded in what we do, it can impose an escalating management overhead. We can take that overhead from you. Through our relationships with Microsoft and IBM we offer the two leading corporate applications in a fully-managed framework. That means we host the applications on our secure servers, and are responsible for their maintenance, availability and performance. We handle all hardware and software upgrades on your behalf. Costs are based on the number of users, and because we have economies-of-scale overall costs to be significantly lower than an in-house solution. At the same time your managers retain full control over account and security administration. Our messaging solutions support group calendar synchronisation and task management, including advanced instant messaging and secure web-conferencing, which supports audio/video streaming and document/application sharing. Share Intranets offer a dynamic repository for an organisation s knowledge, but their effectiveness depends on the relevance of the data they contain. Your people need to be able to put new material easily and with minimal third party involvement onto the intranet, so its contents remain rich and up-to-date. With a content management system (CMS), content creators can drop new material into a simple form in a web browser. The system automates the presentation of the material within the pre-determined design of the intranet, requiring no further intervention from designers or editors (though you can of course impose editorial supervision where this is appropriate). Intranet solutions are good for storing knowledge but most enterprises will need interactive resources too. With a shared (and secured) online workspace, remote workers, partners and suppliers alike can easily exchange documents, communicate and brainstorm ideas and agree tasks or schedules. Our document management solutions also support effective team or project working, offering a repository for all project-related materials with automated version control. This makes it easy to share reliable and updated information from separate locations, as well as helping team members communicate and track project progress.

5 Locate Unless you can map the people and the knowledge in your organisation, these resources are effectively lost to the wider organisation. But that mapping is no trivial task. A large multinational corporation can often have more than a hundred directories, built over time to meet different needs within the business. BT s enterprise directory solutions will streamline and automate the maintenance of all the vital contact and identity data about people within your organisation. It can aggregate multiple directory systems into a single master system, as well as facilitating powerful and flexible searches for all users. Where an enterprise directory offers a clear view of your people, an enterprise portal brings your organisational knowledge into focus. The portal can bring together data from a wider variety of digital resources (not just a single intranet), organising the presentation of primary information and access to underlying resources through a single screen. Through password allocation the portal also allows you to determine which resources are made available to different user groups, including suppliers and even customers. Learn The collaborative enterprise is about managing the knowledge already within an organisation, but it is also vitally about developing that knowledge for the future. It s been estimated that some 50% of employee skills are out of date within three to five years. 3 Online or e-learning offers an valuable complement to more traditional training. It can save the average FTSE-250 company more than 7.5 million a year in training costs 4, as well as providing a more flexible (and often more suitable) environment for individuals working to enhance their skills and knowledge. Using proven e-learning management tools we can provide a secure online environment both for tutorial sessions (including live sessions), teaching materials and progress monitoring. We can help you introduce and manage all aspects of an e-learning programme, combining content development with a secure and robust technical environment and comprehensive support. 3 IBM Corporation 4 KPMG Consulting, 2001

6 Our collaborative experience Collaborative working became a business imperative for us in the early 90s. Historically and like most organisations at the time we had a culture of only limited knowledge-sharing. Re-organisation into some 40 smaller trading units promised to make us more flexible and responsive, but also threatened to diminish our collective knowledge assets. New tools including and intranets enabled us to resolve these pressures, creating an effective collaborative infrastructure, and also enabling us to pioneer flexible working. BT was one of the first European corporations to create an intranet (back in 1995). That intranet has grown exponentially and with content running to millions of pages is currently among the largest in Europe, with more than 200,000 users. It delivers annual cost savings of around 1 billion. We manage one of the top three Microsoft Exchange systems in the world. We have Europe's single largest remote workforce, with more than 60,000 workers enjoying a high level of workplace and time flexibility, and more than 7,500 home workers. Our own unified directory gets 10 million hits per month and saves us 88 million per annum. Because we have developed these capabilities for ourselves, we understand their demands and can help you achieve similar benefits. To complement our collaborative enterprise portfolio, we offer global communications solutions from highly configurable, embracing managed voice and data services to more traditional connectivity. We have the breadth of experience and resources to offer the best solution for your requirements, and wherever you want to work in the world. Nobody wants to work the hard way. Work with BT and you can choose the more productive, collaborative way. We can help you turn its promise into reality.

7 To find out more, contact your account manager, call international Freefone or visit

8 Offices worldwide The telecommunications services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc s respective standard conditions of contract. Nothing in this publication forms any part of any contract. BT and the BT logo are trademarks of British Telecommunications plc. All other trademarks are duly acknowledged. British Telecommunications plc Registered office: 81 Newgate Street, London EC1A 7AJ. Registered in England No Produced by BT Major Business. Designed by Unigraph Limited 21709/10/03. PHME 44505/10/03 bt.com More Connections. More Possibilities.

BT Managed Mobile Service. Increased mobility, greater control

BT Managed Mobile Service. Increased mobility, greater control BT Managed Mobile Service Increased mobility, greater control Increased mobility should mean greater opportunities not a bigger headache More flexible working practices can boost efficiency, increase customer

More information

BT Business. Transform the performance of your field workforce.

BT Business. Transform the performance of your field workforce. BT Business Transform the performance of your field workforce. BT Field Force Automation can help transform the way you operate and serve your customers. Your customers service level expectations are higher

More information

BT networked IT services. For the Fast Moving Consumer Goods industry

BT networked IT services. For the Fast Moving Consumer Goods industry BT networked IT services For the Fast Moving Consumer Goods industry Understanding the Fast in FMCG The demand for speed is even in the industry name. Players in the Fast Moving Consumer Goods (FMCG) industry

More information

BT Managed Mobility Expenses. Complete visibility and control to reduce your mobile communication costs

BT Managed Mobility Expenses. Complete visibility and control to reduce your mobile communication costs BT Managed Mobility Expenses Complete visibility and control to reduce your mobile communication costs The challenge of spiralling mobility costs Many organisations are struggling to control rising mobility

More information

BT Unified Trading service and support. Enabling mission critical communication, collaboration and compliance

BT Unified Trading service and support. Enabling mission critical communication, collaboration and compliance BT Unified Trading service and support Enabling mission critical communication, collaboration and compliance With BT, I get access to a whole team of experts, all backed by great project management. The

More information

LCS Quick Start Service

LCS Quick Start Service BT s Quick Start service is a set of engagements that will enable you to deploy Microsoft Office Live Communications Server 2005 (LCS) into your network, providing an enterprise-grade, real-time communication

More information

Contact Central OnDemand

Contact Central OnDemand Contact Central OnDemand A CRM solution without the risk of capital investment Contact Central OnDemand Benefits 2 Sales 4 Service 5 Marketing 6 Analytics 7 Why BT? 8 CRM without risk Rapid start-up, swift

More information

BT Managed Mobile Service. Increased mobility, greater control

BT Managed Mobile Service. Increased mobility, greater control BT Managed Mobile Service Increased mobility, greater control Increased mobility should mean greater opportunities, not a bigger headache. More flexible working practices can boost efficiency, increase

More information

BT BUSINESS PARTNER SALES.

BT BUSINESS PARTNER SALES. BT BUSINESS PARTNER SALES. INTERESTED IN BECOMING A BT BUSINESS PARTNER? PARTNER SALES PROPOSITION 2014/15. ADDING VALUE EXTENDING REACH. Look at this great proposition. CONTENTS. 1. BT BUSINESS PARTNER

More information

Collaboration solutions for midsized businesses Buyer s guide

Collaboration solutions for midsized businesses Buyer s guide Collaboration solutions for midsized businesses Buyer s guide Increase productivity by improving collaboration across and beyond your business. Give employees access to the information, people and resources

More information

BT for Financial Services. Payments. A forward-thinking approach to get ahead of payment trends

BT for Financial Services. Payments. A forward-thinking approach to get ahead of payment trends BT for Financial Services Payments A forward-thinking approach to get ahead of payment trends The future of payments is communications Communications has changed the world of payments. Customers and clients

More information

OPPORTUNITIES HOSTED SOLUTIONS THAT HELP YOU INCREASE MARGINS AND TAKE ADVANTAGE OF NEW SALES IT S THE CLOUD, ONLY CLEARER WE MAKE IT POSSIBLE

OPPORTUNITIES HOSTED SOLUTIONS THAT HELP YOU INCREASE MARGINS AND TAKE ADVANTAGE OF NEW SALES IT S THE CLOUD, ONLY CLEARER WE MAKE IT POSSIBLE SOLUTIONS THAT HELP YOU INCREASE MARGINS AND TAKE ADVANTAGE OF NEW SALES OPPORTUNITIES IT S THE CLOUD, ONLY CLEARER THE CLOUD IS RESHAPING THE FUTURE OF Hosted applications such as IP Centrex, SIP Trunking

More information

UNIQUE A COMPLETE, FLEXIBLE HOSTED TELEPHONY AND UNIFIED COMMUNICATIONS SOLUTION, HELPING YOU CREATE A PROPOSITION THAT IS

UNIQUE A COMPLETE, FLEXIBLE HOSTED TELEPHONY AND UNIFIED COMMUNICATIONS SOLUTION, HELPING YOU CREATE A PROPOSITION THAT IS WE MAKE IT POSSIBLE A COMPLETE, FLEXIBLE HOSTED TELEPHONY AND UNIFIED COMMUNICATIONS SOLUTION, HELPING YOU CREATE A PROPOSITION THAT IS UNIQUE WHOLESALE HOSTED CENTREX TAKING COMMUNICATION INTO THE CLOUD

More information

BT Compute. BT Private Compute. Dedicated cloud infrastructure hosting your IT. BT Compute

BT Compute. BT Private Compute. Dedicated cloud infrastructure hosting your IT. BT Compute BT Compute BT Private Compute Dedicated cloud infrastructure hosting your IT BT Compute Our portfolio of services IT needs to help organisations be more agile, flexible and efficient, whilst reducing complexity

More information

Self-service Improving the customer experience

Self-service Improving the customer experience Self-service Improving the customer experience Complete satisfaction SELF-SERVICE CAN SIGNIFICANTLY ENHANCE THE OVERALL CUSTOMER EXPERIENCE Self-service improving the customer experience Self-service has

More information

BT Quick Starts for Retail Banking Customers

BT Quick Starts for Retail Banking Customers BT Quick Starts for Retail Banking Customers An overview of BT s Quick Start services The retail banking industry continues to be heavily influenced by national and international issues including tax regimes,

More information

Hospitality Solutions

Hospitality Solutions BT Local Business Providing intelligent solutions for the Hospitality Industry Meeting the needs of hospitality Good communication is at the heart of every successful hotel. BT have teamed up with Mitel

More information

Mitel Communications Director BT solutions for small and medium-sized businesses

Mitel Communications Director BT solutions for small and medium-sized businesses Mitel Communications Director BT solutions for small and medium-sized businesses Communication in the business world has changed Business communications are crucial. Lost calls and missed messages can

More information

Transform your. Workforce Solutions.

Transform your. Workforce Solutions. Transform your business with BT Mobile Workforce Solutions. So, how long til that order s processed? It s already done. Drive efficiencies by tracking the movement of vehicles, assets and workers Place

More information

BT Cloud Voice. A truly flexible cloud-based phone system.

BT Cloud Voice. A truly flexible cloud-based phone system. BT Cloud Voice. A truly flexible cloud-based phone system. Get a long-term flexible solution to adapt to your business needs. Manage business calls quickly and easily. Work better with colleagues. Save

More information

Exceed customer expectations

Exceed customer expectations BT and Avaya Exceed customer expectations Customers expect easy access to your services wherever they are, at any time, through any device. Their expectations are high, but organisations need to be careful

More information

A risky business. Why you can t afford to gamble on the resilience of business-critical infrastructure

A risky business. Why you can t afford to gamble on the resilience of business-critical infrastructure A risky business Why you can t afford to gamble on the resilience of business-critical infrastructure Banking on a computer system that never fails? Recent failures in the retail banking system show how

More information

Unified Communications and Desktop Integration

Unified Communications and Desktop Integration S T R A T E G I C W H I T E P A P E R Unified Communications and Desktop Integration Unified communications (UC) is recognized as one of the top strategic new technology areas in IT operations. The Alcatel-Lucent

More information

Enterprise Mobility Empowered by Logicalis / Cisco / Citrix

Enterprise Mobility Empowered by Logicalis / Cisco / Citrix 1 The vitality of your business depends on enterprise mobility. The way we work has changed. So has the way your workers work. Mobile technology now touches almost every aspect of our daily lives. From

More information

Exploiting the business potential of BYOD (bring your own device)

Exploiting the business potential of BYOD (bring your own device) WHITE PAPER: EXPLOITING THE BUSINESS POTENTIAL OF BYOD........................................ Exploiting the business potential of BYOD (bring your own device) Who should read this paper This paper addresses

More information

The butterfly effect. How smart technology is set to completely transform utilities

The butterfly effect. How smart technology is set to completely transform utilities How smart technology is set to completely transform utilities An era of unprecedented change Utility companies operate in one of the most complex, high profile, regulated and politically charged sectors.

More information

BT Contact Centre Efficiency Quick Start Service

BT Contact Centre Efficiency Quick Start Service BT Contact Centre Efficiency Quick Start Service The BT Contact Centre Efficiency (CCE) Quick Start service enables organisations to understand how efficiently their contact centres are performing. It

More information

BT Managed Services. Taking care of business, so you can take care of business

BT Managed Services. Taking care of business, so you can take care of business BT Managed Services Taking care of business, so you can take care of business If there s an issue, regardless of whether it s software, hardware or network, the stores have one number to call. BT Expedite

More information

WHOLESALE SIP TRUNKING

WHOLESALE SIP TRUNKING 1 WE MAKE IT POSSIBLE The dawn of a new era of communications BT Wholesale s how new technology can bring new opportunities. 2 The dawn of a new era of communications The world of communications is changing,

More information

Enhance visibility into and control over software projects IBM Rational change and release management software

Enhance visibility into and control over software projects IBM Rational change and release management software Enhance visibility into and control over software projects IBM Rational change and release management software Accelerating the software delivery lifecycle Faster delivery of high-quality software Software

More information

Service Schedule for BT Mobile Device, Application, Content and E-mail Management

Service Schedule for BT Mobile Device, Application, Content and E-mail Management Service Schedule for BT Mobile Device, Application, Content and E-mail Management 1. SERVICE DESCRIPTION General Description 1.1. The Service is a suite of software products and includes: Mobile Application

More information

The Phoenix Corporate Legal Suite. Efficient Document, Email, and Matter Management for Law Departments and In-house Counsel

The Phoenix Corporate Legal Suite. Efficient Document, Email, and Matter Management for Law Departments and In-house Counsel The Phoenix Corporate Legal Suite Efficient Document, Email, and Matter Management for Law Departments and In-house Counsel The Phoenix Corporate Legal Suite empowers your teams with: Document and Email

More information

Mitel MiVoice Business. A system that grows with your business and improves customer service.

Mitel MiVoice Business. A system that grows with your business and improves customer service. Mitel MiVoice Business. A system that grows with your business and improves customer service. Mitel MiVoice Business. Every contact your business makes is crucial. No matter where they are, or what device

More information

BT EDUCATION & LOCAL GOVERNMENT. Strategic Sourcing. Transforming Procurement in Local Government

BT EDUCATION & LOCAL GOVERNMENT. Strategic Sourcing. Transforming Procurement in Local Government BT EDUCATION & LOCAL GOVERNMENT Strategic Sourcing Transforming Procurement in Local Government Transforming the way things get done Strategic Sourcing: Value through joined-up purchasing BT is working

More information

Global Mobility Outsourcing

Global Mobility Outsourcing Vodafone Global Enterprise Global Mobility Outsourcing Whitepaper Vodafone Global Enterprise The bottom line: By 2012, the number of mobile workers is expected to reach one billion worldwide (Source IDC,

More information

Data Back-up from BT Security, integrity and scalability for business information at your fingertips

Data Back-up from BT Security, integrity and scalability for business information at your fingertips Data Back-up from BT Security, integrity and scalability for business information at your fingertips To keep pace with the exponential increase in business data, you need fast, cost-effective, secure and

More information

Connect Intelligence. Performance intelligence for your application delivery chain. BT Connect Networks that think

Connect Intelligence. Performance intelligence for your application delivery chain. BT Connect Networks that think Connect Intelligence Performance intelligence for your application delivery chain BT Connect Networks that think Connect Intelligence is a managed service from BT based upon Compuware Technology that provides

More information

Office SharePoint Server 2007

Office SharePoint Server 2007 Top 10 Benefits of WSS 3.0 Office SharePoint Server 2007 1. Improve team productivity with easy-to-use collaborative tools Connect people with the information and resources they need. Users can create

More information

BT BUSINESS MOBILE SOLO. THE RIGHT PLAN MADE FOR YOUR BUSINESS.

BT BUSINESS MOBILE SOLO. THE RIGHT PLAN MADE FOR YOUR BUSINESS. BT BUSINESS MOBILE SOLO. THE RIGHT PLAN MADE FOR YOUR BUSINESS. I m loving my new smartphone. I m loving my new 4G plan. WHAT IS BT BUSINESS MOBILE SOLO? BT Business Mobile Solo is designed for small businesses

More information

BT Unified Trading communication. The Future Delivered

BT Unified Trading communication. The Future Delivered BT Unified Trading communication The Future Delivered BT Unified Trading With BT Unified Trading, BT has set the benchmark for the next decade by bringing to market a powerful, cost-effective, software-based

More information

BT One for Communications. Mobile Roam. A unified roaming service offering your customers enhanced mobile connection around the world.

BT One for Communications. Mobile Roam. A unified roaming service offering your customers enhanced mobile connection around the world. BT One for Communications Mobile Roam A unified roaming service offering your customers enhanced mobile connection around the world. As the world shrinks, your mobile services must expand Your customers

More information

IT OUTSOURCING FOR SMALL & MEDIUM SIZED ORGANISATIONS IN THE FINANCIAL SERVICES SECTOR

IT OUTSOURCING FOR SMALL & MEDIUM SIZED ORGANISATIONS IN THE FINANCIAL SERVICES SECTOR IT OUTSOURCING FOR SMALL & MEDIUM SIZED ORGANISATIONS IN THE FINANCIAL SERVICES SECTOR FundLab guide This guide is intended for the following audiences: Regulated firms considering out-sourcing for the

More information

BT Versatility Managed Office

BT Versatility Managed Office BT Versatility Managed Office IT and Telephony Package for small business IT communications support Bringing it all together Whatever your business, whatever your needs, BT Business can make your ICT infrastructure

More information

BT Versatility Broadband Module

BT Versatility Broadband Module Compatible with systems Telephony Broadband Module Extend your reach and enjoy fast broadband internet access and use it to make free phone calls between sites* or curb your costs with reduced line rental.

More information

Business Together unifying communications for your global workplace

Business Together unifying communications for your global workplace Business Together unifying communications for your global workplace the global enterprise It s a geographically dispersed workforce functioning across time zones and continents. With the need to manage

More information

BT Connect Optimisation

BT Connect Optimisation BT Connect BT Connect Optimisation Take control of your critical business applications performance for more network efficiency and productivity A key part of ensuring your IT infrastructure operates efficiently

More information

Using Workflows in a Content Management System

Using Workflows in a Content Management System Using Workflows in a Content Management System Hannon Hill Corporation 950 East Paces Ferry Road Suite 2440, Atlanta, GA 30326 www.hannonhill.com o: 678.904.6900 f: 678.904.6901 Table of Contents Workflow's

More information

Unified Communications and Collaboration The Questions You Need to Ask

Unified Communications and Collaboration The Questions You Need to Ask Unified Communications and Collaboration The Questions You Need to Ask UC&C: What s in it for your people and your business? Giving end users the IT infrastructure they need to perform at their best can

More information

Successfully managing geographically distributed development

Successfully managing geographically distributed development IBM Rational SCM solutions for distributed development August 2004 Successfully managing geographically distributed development Karen Wade SCM Product Marketing Manager IBM Software Group Page 2 Contents

More information

Server Management Services. HP Services

Server Management Services. HP Services Server Management Services HP Services Server management In today s distributed, client/server environments, there is no greater business imperative than to have a reliable, flexible, high-performing IT

More information

Better Connected Employees. For more productive, confidently connected employee engagement. Vodafone Power to you

Better Connected Employees. For more productive, confidently connected employee engagement. Vodafone Power to you Better Connected Employees For more productive, confidently connected employee engagement Vodafone Power to you 02 37% of the global workforce (1.3 billion people) will be remote mobile workers by 2015.

More information

BT Connect Optimisation

BT Connect Optimisation BT Connect Optimisation Govern performance of the network BT Connect Networks that think BT Connect Optimisation based on Ipanema technology is a fully managed service and is part of the Connect Applications

More information

Making Contact Centres Efficient. Meet the needs of your customers and your business

Making Contact Centres Efficient. Meet the needs of your customers and your business Making Contact Centres Efficient Meet the needs of your customers and your business Customers are different these days Customers today are far more demanding than five years ago. They expect you to be

More information

The workplace shift: How can UC improve the way we work?

The workplace shift: How can UC improve the way we work? Opinion paper Working together The workplace shift: How can UC improve the way we work? Introduction Some senior decision-makers are embracing the recent workplace shift; the use of consumer technology

More information

Alcatel-Lucent and IBM. For Unified Communications and Collaboration Solutions

Alcatel-Lucent and IBM. For Unified Communications and Collaboration Solutions Alcatel-Lucent and IBM For Unified Communications and Collaboration Solutions Constant innovation has become a prerequisite for success in today s competitive business environment. A key enabler of that

More information

Logicalis Unified Communications and Collaboration. Collaborate anytime, anywhere, on any device

Logicalis Unified Communications and Collaboration. Collaborate anytime, anywhere, on any device Logicalis Unified Communications and Collaboration Collaborate anytime, anywhere, on any device Logicalis Unified Communications and Collaboration Solutions & Services Are you struggling to support today

More information

A tailored Asset Management solution to best suit your needs

A tailored Asset Management solution to best suit your needs ASSET MANAGEMENT A tailored Asset Management Data # 3 s Asset Management solution enables customers to manage, plan and optimise their investments in ICT hardware and software licenses. Customers can understand

More information

Unlock the true potential of your communications system with BT Unified Communications

Unlock the true potential of your communications system with BT Unified Communications Unlock the true potential of your communications system with BT Unified Communications Bringing it all together In business, if you re not striving to move ahead, you can pretty quickly fall behind. Because

More information

EXPERTISE AN INNOVATIVE PROGRAMME ENABLING YOU TO LEVERAGE BT S CISCO RELATIONSHIP AND TO STIMULATE REVENUE

EXPERTISE AN INNOVATIVE PROGRAMME ENABLING YOU TO LEVERAGE BT S CISCO RELATIONSHIP AND TO STIMULATE REVENUE 1 WE MAKE IT POSSIBLE AN INNOVATIVE PROGRAMME ENABLING YOU TO LEVERAGE BT S CISCO RELATIONSHIP AND EXPERTISE TO STIMULATE REVENUE Join with BT Wholesale and Cisco to go Beyond Connectivity with the BTW

More information

Outsourcing customer contact

Outsourcing customer contact Outsourcing customer contact Complete service YOU NEED TO INVEST IN GOOD PEOPLE AND THE RIGHT TECHNOLOGIES AND INFRASTRUCTURE Outsourcing customer contact No-one in business today needs persuading of the

More information

Introduction to Customer Relationship Management (CRM) Systems

Introduction to Customer Relationship Management (CRM) Systems Introduction to Customer Relationship Management (CRM) Systems CRM systems give organisations the technology and business processes to easily identify, acquire and retain profitable clients. CRM applications

More information

Make your workplace really work

Make your workplace really work Make your workplace really work Avanade Communications and Collaboration Solutions A study by Forrester* notes that 59% of workers said they would save more than 15 minutes per day using technologies that

More information

BT for Retail. Supply chain solutions for omni-channel success

BT for Retail. Supply chain solutions for omni-channel success BT for Retail Supply chain solutions for omni-channel success While customer experience rightly gets a lot of attention, the forgotten front of omni-channel retailing is the supply chain. It is here that

More information

BT Business Complete. It s all organised to save you money.

BT Business Complete. It s all organised to save you money. BT Business BT Business Complete. It s all organised to save you money. Combine your business lines, calls, mobile and broadband for bigger savings. Plus with one bill, one supplier and the reassurance

More information

HOSTED CONTACT CENTRES

HOSTED CONTACT CENTRES 1 WE MAKE IT POSSIBLE Easy access to cloud contact centre technology With cutting-edge cloud technology, BT Wholesale is committed to providing innovation. 2 Overcoming contact centre challenges Contact

More information

The Business Case for Unified Communications November 2013

The Business Case for Unified Communications November 2013 Wikipedia s definition of Unified Communications (UC): UC is the integration of real-time communication services, such as: Instant messaging (chat) Presence information Telephony (including IP telephony)

More information

BT Mobile Pharma. Increasing market share begins with the sales force

BT Mobile Pharma. Increasing market share begins with the sales force BT Mobile Pharma Increasing market share begins with the sales force Build stronger Physician Relationships The pharmaceutical industry is truly unique. Unique in its type of regulation, unique in its

More information

GET YOUR CALL COSTS UNDER CONTROL WITH BT BUSINESS ONE PLAN.

GET YOUR CALL COSTS UNDER CONTROL WITH BT BUSINESS ONE PLAN. GET YOUR CALL COSTS UNDER CONTROL WITH BT BUSINESS ONE PLAN. WITH CAPPED CALL RATES BT BUSINESS ONE PLAN HELPS YOU MANAGE YOUR CALL COSTS. The end of the quarter is here and we have extra budget. Team

More information

Enabling users with unified communications

Enabling users with unified communications Enabling users with unified communications CONTENTS 03 04 06 08 09 11 13 Enabling Transformation The Business Agenda Capabilities Unified Delivering Results Outcomes and Effect WHY COMPUTACENTER? Experience

More information

MITEL. Applications Suite

MITEL. Applications Suite MITEL Applications Suite Simplify communications and increase productivity Mitel Applications Suite is a robust communications solution that unifies mission-critical applications required by small- and

More information

MICROSOFT LYNC SOLUTIONS. Unifying Communications with the Active Communications Solution

MICROSOFT LYNC SOLUTIONS. Unifying Communications with the Active Communications Solution MICROSOFT LYNC SOLUTIONS Unifying Communications with the Active Communications Solution CONTENTS 1 Who are VideoCentric? 2 What is Unified Communications? - How can UC help my company? 3 What sorts of

More information

Transform your customer relationships. Avanade Enterprise CRM Solutions

Transform your customer relationships. Avanade Enterprise CRM Solutions Transform your customer relationships Avanade Enterprise CRM Solutions Avanade has deployed more Microsoft Dynamics CRM solutions than any other organization in the world. Our CRM experts utilize our global

More information

BT Cloud Phone. A simpler way to manage your business calls.

BT Cloud Phone. A simpler way to manage your business calls. . A simpler way to manage your business calls. Make and receive calls from anywhere with a phone system that s hosted in the cloud. Save on set-up, maintenance and call charges. Have reassurance that we

More information

MITEL MiCOLLAB KEEPING PEOPLE CONNECTED AND PRODUCTIVE ANYTIME, ANYWHERE, ON ANY DEVICE KEY BENEFITS

MITEL MiCOLLAB KEEPING PEOPLE CONNECTED AND PRODUCTIVE ANYTIME, ANYWHERE, ON ANY DEVICE KEY BENEFITS BROCHURE MITEL MiCOLLAB KEEPING PEOPLE CONNECTED AND PRODUCTIVE ANYTIME, ANYWHERE, ON ANY DEVICE Delivering effective collaboration amongst employees, partners and customers is a critical driver to the

More information

IBM reaps business benefits and major cost savings from unified communications and collaboration

IBM reaps business benefits and major cost savings from unified communications and collaboration IBM Case Study IBM reaps business benefits and major cost savings from unified communications and collaboration Overview The Challenge Large enterprise with globally distributed, mobile workforce must

More information

Successfully migrate your international voice business from TDM to IP

Successfully migrate your international voice business from TDM to IP As transformation from TDM to IP network technology continues, operators are starting to address the implications of that shift on their international voice business. With a global all-ip environment still

More information

BT customer complaints code

BT customer complaints code BT Customer Complaint Code Annual BT customer complaints code As hard as we try, we might not always get it right. This customer complaints code gives you clear and useful information about what you can

More information

YOUR QUESTIONS ANSWERED. A Practical Guide to VoIP for Small Businesses

YOUR QUESTIONS ANSWERED. A Practical Guide to VoIP for Small Businesses YOUR QUESTIONS ANSWERED A Practical Guide to VoIP for Small Businesses FACING UP TO THE CHALLENGES. 1 What you need to know. Now. Your business is growing. Your customers expect great service. Your employees

More information

The case for cloud-based disaster recovery

The case for cloud-based disaster recovery IBM Global Technology Services IBM SmartCloud IBM SmartCloud Virtualized Server Recovery i The case for cloud-based disaster recovery Cloud technologies help meet the need for quicker restoration of service

More information

alcatel-lucent for small and Simplified communications for businesses on the move

alcatel-lucent for small and Simplified communications for businesses on the move alcatel-lucent OPENTOUCH SUITE for small and medium businesses Simplified communications for businesses on the move To succeed as a small or medium business (SMB), you need to keep customer satisfaction

More information

IBM MobileFirst Managed Mobility

IBM MobileFirst Managed Mobility Enterprise Mobility IBM MobileFirst Managed Mobility Service Profile 1 The service 2Service components 3Transition/ deployment 4Service delivery 5Getting started A brief summary of the service and the

More information

IBM Global Services September 2003. Reducing IT support costs through automated electronic end-user support.

IBM Global Services September 2003. Reducing IT support costs through automated electronic end-user support. IBM Global Services September 2003 Reducing IT support costs through automated electronic end-user support. Reducing IT support costs through automated electronic end-user support. Page 2 Contents 2 Introduction

More information

Microsoft Exchange Online from BT. Service Description (Shared Platform)

Microsoft Exchange Online from BT. Service Description (Shared Platform) Microsoft Exchange Online from BT Version 5.1 January 2004 Confidentiality statement All information contained in this document is provided in confidence for the sole purpose of adjudication, and shall

More information

+44 (0) 1189 908 0850 partners@voxclever.net www.voxclever.com

+44 (0) 1189 908 0850 partners@voxclever.net www.voxclever.com ENTERPRISE CLOUD COMMUNICATIONS: AN INTRODUCTORY OVERVIEW +44 (0) 1189 908 0850 partners@voxclever.net www.voxclever.com Table of Contents Why choose us?... 2 How do we help?... 2 Product as a Service...

More information

What RICOH can do for you

What RICOH can do for you What RICOH can do for you RICOH helps organisations to increase the efficiency and effectiveness of their document infrastructure, information processes and workflows. Through our proven, award-winning

More information

Brochure. ECM without borders. HP Enterprise Content Management (ECM)

Brochure. ECM without borders. HP Enterprise Content Management (ECM) Brochure ECM without borders HP Enterprise Content Management (ECM) HP Enterprise Content Management (ECM) Without question, the volume, variety, and velocity of data across your enterprise create new

More information

Microsoft Lync and SharePoint: Increase productivity by connecting people and information

Microsoft Lync and SharePoint: Increase productivity by connecting people and information Microsoft Lync and SharePoint: Increase productivity by connecting people and information Achieve more for less by unifying employees and collaboration Computacenter together with ICS Solutions help organisations

More information

Cloud Engage Programme

Cloud Engage Programme Cloud Engage Programme What is the cloud? The cloud is a term used to describe the delivery of web based computing and storage capacity as a service to a community of end users. In the case of Office 365,

More information

Introducing Microsoft SharePoint Foundation 2010 Executive Summary This paper describes how Microsoft SharePoint Foundation 2010 is the next step forward for the Microsoft fundamental collaboration technology

More information

Mobile technology for your world. 2 way paging

Mobile technology for your world. 2 way paging Mobile technology for your world 2 way paging Welcome to PageOne PageOne is the UK s leading mobile technology company. For 25 years, we ve been the pioneers of mobile messaging, providing award-winning

More information

What s your next move?

What s your next move? What s your next move? If you are thinking of moving premises let us know as soon as possible. Whether you are moving altogether, opening up additional premises or refurbishing existing premises, a move

More information

IBM Enterprise Content Management Product Strategy

IBM Enterprise Content Management Product Strategy White Paper July 2007 IBM Information Management software IBM Enterprise Content Management Product Strategy 2 IBM Innovation Enterprise Content Management (ECM) IBM Investment in ECM IBM ECM Vision Contents

More information

Vodafone Global Supplier Management

Vodafone Global Supplier Management Vodafone Global Supplier Management Vodafone Global Enterprise One global communications supplier for streamlined processes, reduced costs and fully centralised management. Vodafone Power to you 78% of

More information

BT CLOUD VOICE. BUILDING THE RIGHT SOLUTION FOR YOU.

BT CLOUD VOICE. BUILDING THE RIGHT SOLUTION FOR YOU. BT CLOUD VOICE. BUILDING THE RIGHT SOLUTION FOR YOU. Manage business calls quickly and easily Work better with colleagues Save money on set-up, maintenance and calls Get a long-term flexible solution Have

More information

Security in the cloud why organisations need identity and access management.

Security in the cloud why organisations need identity and access management. Security in the cloud why organisations need identity and access management. Providing security for the application economy. People use a far wider range of applications to complete tasks and collaborate

More information

The Benefits of ICT. June 2007 GP.C.PDF.07.E.1115.1

The Benefits of ICT. June 2007 GP.C.PDF.07.E.1115.1 The Benefits of ICT June 2007 GP.C.PDF.07.E.1115.1 The Benefits of ICT Help You Connect, Collaborate and Compete A strong ICT (information and communications technology) strategy is pivotal to competitive

More information

BT Unified Trading collaboration

BT Unified Trading collaboration BT Unified Trading collaboration Today s markets are facing unprecedented challenges & demands In order to survive and flourish in today s harsh economic climate firms need to enable better collaboration

More information

Insight Driven Health. Collaborative technologies: working smarter in the NHS

Insight Driven Health. Collaborative technologies: working smarter in the NHS Insight Driven Health Collaborative technologies: working smarter in the NHS NHS organisations are finding it necessary to demand more from employees; workers are expected to be constantly informed in

More information

BT Cloud Phone for your business. A guide to our IP Phones portfolio.

BT Cloud Phone for your business. A guide to our IP Phones portfolio. BT Cloud Phone for your business. A guide to our IP Phones portfolio. 2 Contents. 3 The IP phone range from BT Business. 3 An overview BT Polycom VVX range 4 An overview BT Yealink W52-P 5 An overview

More information