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1 Colt Smart Office Flexible network services for the smaller business / Next

2 Big business performance Small business flexibility Today, the Internet has become core to the success of virtually every modern small and medium sized business. Whether this simply means employing secure, reliable or a fully web-driven ecommerce solution, these companies need the right mix of technologies and services to compete. Before now, too many have relied on services that are simply not up to the task. Services that are more appropriate for home users. Services that fail to deliver the performance your customers demand. It doesn t have to be this way. A network designed for business Colt Smart Office is a new, flexible solution designed specifically for the needs of small and medium sized businesses. It s built from the ground up on a fully scalable business-grade network delivering the services today s businesses need to succeed. Simply, it means your customers get services they can rely on day in, day out to deliver value for their businesses. The right services, right now Colt Smart Office contains a full suite of modular services covering the entire spectrum of modern networked business. From Internet, and security through to PC backup and voice, Colt Smart Office has a solution to match. And because it s modular, you can tailor the precise solution to meet your customers needs right now and then grow the solution with them over time. 2

3 Flexible to the core No two businesses are the same. Each has its own unique set of challenges and issues. Each has ambitions and opportunities it wants to fulfil. Why is it then that so many providers try to force them into inflexible packages that cannot adapt to their needs? Or which include (and charge for) services they simply do not want? Fully modular, totally flexible Colt Smart Office is different. Customers can choose one of our pre-packaged service combinations or start with a single service which they can add to as they wish. Whichever they choose, they can then tailor every aspect of their solution. More bandwidth? It s available in granular increments to suit their needs. Want voice? They can choose from traditional TDM or VoIP (and change as their technology evolves). And because security is always a concern, they can choose from a range of services to protect their business. With Colt Smart Office, the choice is theirs. Giving your customers more What does this mean for you? Simply better business. Because you can tailor a solution to your customers precise requirements, you can deliver a better result for their businesses. Which means higher sales and higher satisfaction. And because you can adapt that solution as their business changes, you ll see repeat and incremental sales all while lowering customer churn. 3

4 Europe s leading information delivery platform Colt is Europe s leading information delivery platform. We help our customers share, process and store their vital business information. And we do this by combining our in-depth expertise with a unique IT and network infrastructure to provide them with a best-in-class customer experience. It s what drives us and makes us different. Smarter, faster, further Business is more competitive than ever. The Internet has made it possible for companies of all sizes to compete effectively right across the world. But to gain a true competitive advantage, they must work smarter, faster and go further. Our promise to you and your customers Your customers need a partner who delivers. You need a partner you can trust. Colt is that partner. We promise: tools quickly of new opportunities Let us show you the difference we can make. We understand. That s why all our solutions focus on making it easy to exploit the huge opportunities offered by technology whether it s being more productive, saving money or working in entirely new, more effective ways. And we commit to always going one step further to move customers businesses forward. 4

5 Colt Smart Office modules Modern business is no longer simply about having and web access. The explosion in data traffic, ever-closer collaboration with others and dependence on the network mean that today s businesses need a different level of performance and reliability. Using these, you can create a highly individual solution that precisely meets the needs of your customers businesses. Cont.» We call this business-grade Internet. Essentially we ve brought together everything we ve learned from serving some of Europe s most demanding businesses (leading international banks and top European broadcasters among them) and created a high-performance, highly reliable network tailored to the needs of small and medium sized businesses. More choice, more flexibility For maximum flexibility, there are five Colt products within the Colt Smart Office suite business-grade Internet, advanced voice services, business messaging, robust security and automatic PC backup. 5

6 A simpler alternative Of course, not all buyers want to go to this level of customisation. So, to make it simpler, we ve also bundled the services together into pre-configured packs focusing on the key solutions. Customers start with Internet access and can then select from the following four packs: And each pack is also available in one of four site sizes: So, you see, Colt Smart Office combines both incredible flexibility and easy to understand simplicity. The following pages go into more detail about each of the product areas. Voice over IP Internet PC Backup ISDN Voice Business Packs Security 6

7 Business-grade Internet In the modern world, the Internet is fundamental to business success. Whether selling to customers, sharing information across departments or directly collaborating with partners, it s vital that your customers Internet access is up to standard. Sadly not all Internet connections are created equal. The result? Too many businesses are saddled with connections that are too slow, unreliable and inflexible. Guaranteed bandwidth, rock solid performance With our business-grade Internet, your customers get access to a network designed specifically for business. They will not be sharing with casual surfers and kids playing online games. Plus, unlike many services, it is symmetrical so they can upload at the same speed as they download. Best of all, we guarantee their bandwidth. So if they select a 20Mb connection, they get a 20Mb connection not up to 20Mb, not 20Mb on a good day. Simply it s a service that keeps its promises. Putting customers first Colt offers the highest levels of customer support support that s won numerous awards and earned us some of the highest customer satisfaction scores in the industry. We understand that the loss of Internet access even for a few minutes can cause significant problems. That s why we ve built in a range of safeguards to ensure uninterrupted connectivity. And we even give customers a choice on how they d like to pay either flat fee or linked to usage. Cont.» 7

8 The access your customers need Colt IP Access gives your customers the network their business deserves. It offers: Dedicated access permanent access to public Internet. Guaranteed bandwidth unlike national carriers. Symmetrical service they can upload at the same speed as they download. Flexible management they can manage their own router or we can do it for them. Continuous connectivity business-class resilience makes sure of it. Security your customers can either add it themselves or choose from our extra firewall options. Industry-leading service level agreements (SLAs) guaranteed delivery and repair times, as well as 24/7 support. 8

9 Advanced voice services Your customers are increasingly demanding that voice be added to their Internet and data services. After all, it promises to lower costs, reduce complexity and open up new services. That s why we ve included Colt VoIP Access within Colt Smart Office. Colt VoIP Access offers full VoIP connectivity to customers who operate an IP PBX. It connects their IP PBX to the public telephone network (PSTN) via an end-to-end IP network. It offers your customers: Flexibility. They can opt for a range of levels from 1Mbps to 100Mbps, as well as receive unlimited VoIP channels. They also buy only the bandwidth they need. And if they want more, they can choose from our range of value-added services. Plus, our full in- and outbound voice service includes emergency numbers and offers full number porting. Reliability. Because every call is important, our high-quality VoIP service prioritises voice. And because voice is inherently sensitive to fluctuations, customers also receive guaranteed bandwidth (including one domain, a block of eight public addresses, a DNS service and total online porting). Simplicity. Your customers can participate in conference calls with ease and can choose between compressed voice to save bandwidth or uncompressed voice at full ISDN quality. And if your customers are taking their first steps towards networked voice. Colt Smart Office also offers a more traditional solution with Colt IP Voice Line. It provides a range of interfaces that can be connected via a TDM-based PBX. 9

10 Hassle-free business messaging Businesses large and small depend on . An outage is unthinkable. Security is paramount. And speed is of the essence. Colt Managed Business delivers on all fronts: Secure and reliable. Triple layer antivirus and spam protection combined with content filtering keeps your customers inboxes safe. is scanned before it reaches their network, optimising performance. Hassle-free. Your customers don t need to worry about licence management and bandwidth costs Colt Smart Office provides totally flexible capacity. It also works wherever they need it your customers can securely access their mail and diaries online or via Windows mobile. Guaranteed performance. Industry-leading SLAs guarantee delivery and repair times, and ensure support is available 24/7. Business-grade , agenda and file sharing helps your customers perform at their best. And the symmetric network ensures it s as fast to send as it is to receive. and so much more With Colt Smart Office, teams can seamlessly share schedules and messages no matter where they are. Simply, it provides a robust, secure platform for collaboration. And because the service is distributed across our state-of-the-art data centres, your customers can be sure of mission-critical reliability and 24/7 availability. 10

11 Securing your customers businesses Security isn t just important, it s vital. It safeguards not only your customers data, but also their reputations. protection is of the utmost importance to your customers security. Threats can arrive at anytime, from anywhere, making their inboxes potentially dangerous to the company as a whole. To stay safe, they need protection against threats such as viruses, spam and phishing scams, as well as policy violations. They also need disaster recovery capabilities to ensure essential s aren t lost if the server becomes unexpectedly unavailable. Colt Managed Security guards against these threats by protecting the entire domain: Multi-layered filtering delivers the highest level of security available anywhere. Comprehensive protection protects against more than just viruses with multi-layer anti-spam, content filtering and a managed firewall. Disaster recovery capabilities saves inbound for five days so, if the worst happens and the server fails, customers will not lose important s. Industry-leading SLAs guarantee delivery and repair times as well as ensuring 24/7 support. Network optimisation scans before it reaches the network, so their business-grade network performs at its best. Cont.» 11

12 With the Colt Smart Office Business Security Pack, one domain is included and further domains can be added as required. Helping you provide the protection your customers need are our two firewall services. Colt Router-Based Firewall gives your customers stateful packet filtering on IP address and port number, protection against IP address spoofing and screening of protected networks. Colt Managed Dedicated Firewall protects your customers mission-critical networks and application services from compromise. It also helps prevent intrusions from hackers, viruses, worms and other web-borne threats. Its key features include: Customer-dedicated firewall on-site with your customers, but maintained and remotely managed by Colt. Colt Solution Management Centre (SMC) and Security Operations Centre (SOC) delivering 24/7 management and monitoring from Colt. Easily accessible web-based reporting keeping them fully in the picture. 12

13 Automatic business backup Up to 80% of all business data is stored on individual PCs. Yet, unlike servers, they are not routinely backed up making the loss of critical data and system files almost inevitable and offsite storage for your customers essential. Sometimes the unthinkable does happen Any loss of data is a problem. A significant loss can spell disaster. Not only does it cost in terms of time and money but it can also damage a company s reputation. Colt Smart Office has the answer. With Colt Managed PC Backup your customers can: Save resources they don t have to employ their own IT specialist, Colt will handle everything. Save time they can stay focused and avoid downtime. Stay secure they get high levels of security and backup as we use our own network of multiple data centres to lower risk. Save money they don t need to raise capital or purchase any hardware and software. Automatic backup, instant access With Colt Smart Office, your customers can back up all their individual PCs, storing the data offsite across our high security data centres. No scheduling is required, all backups happen automatically. And should disaster strike, all data can be quickly restored across the Internet. Simply, it means your customers need never worry about PC backups again. 13

14 Helping you help your customers We re committed to helping you deliver the very best network services to your customers. We believe Colt Smart Office answers a real need in the market. A need for flexible, modular solutions that can grow with a customer s business. Solutions that cater for virtually everything a modern small business could want. And all backed by a truly business-grade network offering outstanding performance and exceptional reliability. Flexible solutions, compelling messages Colt Smart Office allows you to tailor a solution to the precise needs of your customers. The solutions are almost infinitely scalable offering both a continuously good fit for them and an evolving revenue stream for you. And we make it simple they have just one provider, a single order form and bill, coordinated service delivery with coordinated billing dates and a single set of documentation. It all adds up to a refreshingly different service that s perfectly suited to the needs of today s small and medium sized businesses. Grow your business with Colt We want you to succeed. We want to see you grow profitable customers who reward a great product and great service with their custom year after year. That s why we are creating a full suite of materials to help you sell Colt Smart Office solutions. Together, we believe we can change the way small and medium sized businesses view their networks and the services that run over them. Let s get started. Contact us to discover how you can take advantage of Colt Smart Office: / Back 14

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