CONVERGEONE + INTERACTIVE INTELLIGENCE

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1 CONVERGEONE + INTERACTIVE INTELLIGENCE Fusing People, Technology, and Strategy OUR COMPANY We are a Platinum Elite partner As a leading global provider of best-in-class communications solutions and services, is skilled in helping organizations just like yours use technology to enhance productivity, collaboration, efficiency, and the customer experience. We partner with many of the leading manufacturers recognized in the industry, including Avaya, Cisco, Interactive Intelligence, Microsoft, Unify, and many more. This puts us in a unique position to help you develop the right solution for your organization based on the vast experience we have across various technologies. The breadth of our partner portfolio also allows us to integrate, support, and manage disparate platforms within the enterprise. Our capabilities are backed by certified experts ready to support the required technologies in today s businesses, including, but not limited to: convergence, collaboration, data networking, contact center, video, and cloud solutions. Whether you are looking for a new solution or a new application that will complement and extend the value of your existing infrastructure, will help you select the right technology to fit your needs. We can help you add Interactive Intelligence (ININ) applications to an existing infrastructure, to expand on your current capabilities, and augment the value of your previous investments Highway 149, Eagan, MN converge-one.com

2 INTERACTIVE INTELLIGENCE SOLUTIONS The Interactive Intelligence s unified, all-in-one IP communications software suite approach, in contrast to portfolios composed of point products, offers a truly unique architecture that enables organizations to provide a common, channel-independent customer experience across the enterprise without costly and complex integration requirements, replication of systems, or vendor lock-in. The company s flexible delivery options for on-premises and cloud deployments add further value, along with investment protection. Single-platform, all-in-one architecture reduces overall costs and simplifies administration, customization, and reporting Open, software-based architecture offers maximum flexibility and interoperability, while allowing for cost-effective growth Broad set of multichannel applications for the contact center and enterprise helps you leverage your overall investment Can be deployed on-premises or via the cloud, enabling migration from the latter to the former with no need to rewrite applications, retrain employees, or source new vendors The Contact Center Get ACD and multichannel queuing, IVR, SIPsupported VoIP, PBX/IP PBX, auto attendant, skills-based routing, screen pop, presence management, remote agent capability, and realtime quality monitoring; advanced apps provide outbound and blended predictive dialing, call and screen recording, WFM, and automated post-call surveys Enterprise IP Telephony Get the same ACD, SIP-based VoIP, PBX/IP PBX, auto attendant, call recording, and presence management features as contact centers, plus CRM integration, unified messaging, instant messaging, conferencing, and more Business Process Automation Automate virtually any business process and prioritize, route, escalate, and track work at every step Content Management Manage and distribute critical content with tools that include workflow processing, work management, and reporting Conferencing Replace costly outsourced services with a scalable independent conferencing infrastructure Mobile Workforce Give remote workers speech-enabled system access to voice mails, s, faxes, corporate directories, and presence management settings Self-Service Automation For and web chat auto-response management, and for speech-enabled IVR Enterprise Messaging For the exact messaging you need voice mail, unified messaging, enhanced messaging, or all three 86% of customers highly recommend

3 CLOUD OFFERINGS Cloud solutions give you maximum flexibility, control, security, and reliability: Interactive Intelligence Communications as a Service SM (CaaS) A single-tenant cloud offering based on the company s CIC communications software suite for contact centers and enterprises. Interactive Intelligence PureCloud SM A suite of cloud services for communications, collaboration, and customer engagement based on distributed cloud architecture atop Amazon Web Services. Private Cloud A managed service solution that provides an Interactive Intelligence solution, infrastructure, management, and support all in your own dedicated cloud network. Complete products. Total solutions. One versatile all-in-one platform. OUR CAPABILITIES As an Interactive Intelligence partner since version 1.0, we have developed unmatched skills and expertise in supporting its solutions. Our services are delivered by an in-house team of Interaction Center Certified Engineers (ICCEs) who are extensively trained and dedicated to supporting CIC. Platinum Elite partner Experience and expertise to integrate ININ solutions with other technology platforms including, but not limited to, Avaya, Cisco, and Microsoft A true nationwide certified partner Private Cloud offers for Interactive Intelligence solutions Our Application Development capabilities deliver integration between ININ solutions and other back-office systems including homegrown applications 40% of Fortune 100 companies choose 4,000+ companies provider of choice

4 91% service resolution without manufacturer escalations OUR SERVICES As a full-service solutions provider, offers a comprehensive and growing portfolio of professional and managed services to support your long-term, end-to-end communications needs, whatever they may be. From design through ongoing maintenance, supports every solution according to your requirements. We have the flexibility to deliver precisely the services you need, your way whether it s a prepackaged plan, a customized offer, or a combination of the two. And whatever support you choose, help is always available from to realize cost efficiencies and return on investment across your business. APPLICATION DEVELOPMENT Many organizations today are realizing the benefits of synchronizing data across their business applications. can integrate your various systems to ensure that they are working together instead of independently, providing you with improved data/ reporting, improved efficiencies, reduced costs, and increased revenue. We offer both boxed solutions like QuickLink and custom applications. QuickLink QuickLink is a system that allows you to connect to multiple data sources such as CRM, ERP, and other back-office systems, all under one platform. QuickLink gives you instant access to your customers historical information and automatically displays it as you answer their calls.

5 CONVERGEONE PRIVATE CLOUD With a Private Cloud managed service solution from, we provide the infrastructure, management, and support expertise you need. This gives you the advantages of your own dedicated cloud network without the management challenges associated with a cloud environment. In addition, our Private Cloud leverages flexible financing models from Capital, for a total solution approach that allows you to focus on your core business and achieve your ROI goals. Financing options include solutions for: capital purchases, equipment buy-back, software, professional services, managed services, maintenance, and monitoring. A Private Cloud solution from gives your business the combined benefits of a premises solution with the ease of consumption of a managed cloud offer: The enhanced security of a dedicated environment A choice of leading vendor platforms The ability to scale pricing based on your solution configuration and actual utilization you only pay for what you are using Proactive monitoring and maintenance supported by cloud experts 24/7/365 A fully delivered and managed private network that gives you all the power of the cloud without the responsibility of running and supporting it 68% s NPS score is an industry high THE CONVERGEONE COMPANIES is a leading national provider in the design, implementation, and management of state-of-the-art data and communications systems. Through its operating companies around the U.S., offers end-to-end solutions for enterprises, including unified communications, mobility, Voice over IP (VoIP), converged network, call centers, and server/storage consolidation, and management, as well as consultative and professional services. To learn more about how we can help you use technology to its best advantage, visit converge-one.com. Collaboration Collaboration, Innovation & Management Program Management Delivery & Execution Technology & Consulting IT Strategy & Deployment Advanced Services OmniChannel Integration NACR, a Company Communications

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