Energy. Management. BTU Meter Installation BTU Meter Commissioning Maintenance Billing and Collection ISO Management.

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1 Energy Management BTU Meter Installation BTU Meter Commissioning Maintenance Billing and Collection ISO Management System ID

2 WE BELIEVE IN CREATING NEW OPPORTUNITIES WITHIN THE ENERGY MANAGEMENT SECTOR BY DELIVERING INNOVATIVE PRODUCTS AND SERVICES

3 1 INDEX About Us 2 Our People 3 Our Vision 3 Our Services 4 Projects 6 E-Services 10 Benefits 12

4 2 ABOUT US WE GUARANTEE A PROFESSIONAL BTU METERING INSTALLATION UNDERTAKEN BY KNOWLEDGEABLE, EXPERIENCED TECHNICIANS. Logic Utilities, part of the Pure Logic Group of companies, was one of the first specialists in the UAE to offer complete utility solutions and services. We assist developers and owners associations that have been unable to acquire direct billing services from their central cooling service supplier by providing them with a unique metering, maintenance, billing and collections package. Our collection rates are the highest amongst our competitors, who typically only sell and install the meters and generate a bill. The most challenging part of this process is the collections period. Our team is experienced in managing customers and obtaining payment. In summary, we are the most experienced provider of this service in the region with the ability to offer an online portal and payment gateway. BENEFIT FROM OUR FREE-PHONE CUSTOMER NUMBER 800 LOGIC

5 OUR PEOPLE 3 The Logic Utilities call center provides superior utility billing support from professional, trained agents to assist customers with utility billing enquires and payment all via our free-phone number 800 LOGIC. Our philosophy is to engage with the customer to ensure that their account is managed to the highest standards by providing a professional service that promotes customer satisfaction. Our customer care representatives are trained to handle customer complaints efficiently. We currently have a multinational workforce consisting of over ten nationalities. Our diversity is our strength and our staff remains fully engaged in the company s key objectives and deliverables. OUR VISION We believe in creating new opportunities within the energy management sector by delivering innovative products and services. The Logic Utilities team has a commitment to energy conservation and strives to retain its number one position through dedication to customer service and client satisfaction. Samuel Lehain - CEO

6 4 OUR SERVICES BTU METER INSTALLATION We provide certified in-house technicians performing initial installation and ongoing maintenance. We can offer a solution for properties that are centrally cooled or have stand-alone chillers. Our technical team can assess your property and develop a design for retro-fitting BTU meters to allow accurate recording of energy consumption. Installation can be either a hard wired or wireless system, and we have the expertise to install systems for water and cooling systems. All installations are overseen and coordinated by a Project Engineer. Our team has experience with working in properties that are fully occupied. Logic Utilities has a strategic partnership with leading meter suppliers offering the latest technology and European quality. BTU METER COMMISSIONING Logic Utilities has an advanced system for commissioning existing systems within buildings. In many instances properties have the infrastructure in place but lack the software or commissioning process. Our technical team can quickly take the system to operational status and install software to allow readings to be taken. This service is cost effective and simple to implement.

7 5 MAINTENANCE All installations need regular maintenance to ensure the accuracy of the readings. Our team has developed a preventative maintenance strategy that is complemented with a reactive service should a fault be found on the system. Our billing team keeps a close eye on the energy and/or water consumption of your property, manually analysing daily data for any possible anomalies. Any potential problems, such as malfunctioning thermostats and stuck zone valves, are immediately passed on to our technical department for attention. Technicians from our engineering team will respond to faulty meter alerts, undertake repairs as required and keep the software fully updated between billing cycles. BILLING AND COLLECTIONS We are the number one provider of this service in the region today and have years of experience in developing the process and implementing billing and collection cycles. Logic Utilities has invested in state of the art software for bill generation and collection. Our payment portal allows residents to download bills and check their account from the comfort of their own home or anywhere in the world over the internet. Our most unique feature is the payment gateways we offer including online payments via credit card, and a cash collection service ( At Your Door ).

8 6 PROJECTS Our project portfolio is growing every month as more clients find a winning solution for fair allocation of cooled energy charges. We are currently servicing residential, commercial and retail properties in the following areas: JUMEIRAH LAKES TOWERS We have been billing towers in JLT since 2008, one of the first residential areas to implement the Energy Management strategy. Logic Utilities provides maintenance on a regular basis and has developed efficient billing and collection services by providing a green bill invoice delivered via . SPORTS CITY A 50-million square feet mixed use development that will be the world s first integrated purpose-built sports city. The development is built around five major sports venues and features a series of major sports academy facilities. We have been providing billing services since 2009 allowing the Owners Association to recover a majority of their monthly energy expenditures.

9 DUBAI MARINA We manage multiple residential and commercial towers in Dubai Marina offering billing and collection services. We hold weekly meetings with clients in order to minimize customer complaints, and have recently launched our free-phone customer call centre where we are able to address each one of the customer needs in less than 48hours. 7

10 8 PROJECTS SHEIKH ZAYED ROAD We provide billing and collections efficiently to several towers around Sheikh Zayed Road through our detailed energy management programs. Aside from our standard procedures, we regularly recommend and agree changes to reduce energy consumption. We monitor results closely and provide feedback to our clients for energy saving opportunities. DIFC We currently service several unique towers located in the heart of the financial district. Through our integrated approach to energy management Logic Utilities has been able to reduce costs in these residential towers by up to 20%. This adds tremendous value to our clients in addition to reducing the properties environmental impact. JEBEL ALI A unique multi-tower development in Dubai. We provide full utility solutions to one of the Middle East s largest private developers.

11 9 DOWNTOWN DUBAI Downtown Dubai is a mixed use development and showcases some of the most modern and traditional Arabic architecture. We manage the billing and collection services for one of the most exclusive developments within Downtown Dubai.

12 10 E-SERVICES We have developed a bespoke billing system to assist developers and Owners Associations that have been unable to acquire direct billing services from their central cooling service provider. Our service takes the administration and associated cost away from the developer or owners association, ensuring timely collection of utility charges with accurate accounting and reporting. Our team has designed comprehensive software which integrates customer management and billing technology. This unique software engine manages all aspects of the customer/client lifecycle from utility transactions and transmissions between web-based account management tools to billing and collections. Every year organisations lose excessive revenue due to outdated manual billing processes that are time consuming and error prone. With the ever increasing complexity of portfolios and billing structures many organisations billing systems are simply overwhelmed. To overcome this, we created Logic Utilities based upon the needs of our clients. BESPOKE BILLING SYSTEM

13 11 WEB PORTAL AVAILABLE 24/7 LOGIC UTILITIES Logic Utilities is a state-of-the-art Electronic Bill Presentation and Payment (EBPP) system enabling utility billing via the Internet. The Logic Utilities system contains advanced and powerful features such as online account management, account status overview, online bill presentation, online bill payment, online service initiation, work order initiation and more. Logic Utilities allows us to provide customers with a full service web portal available 24 hours a day, 7 days a week. The Logic Utilities system provides seamless integration with our billing system. The main module is located on a web server that handles all interaction with customers via the internet. Logic Utilities deploys cutting edge technology allowing customers to initiate transactions such as bill payment and work order requests, while automatically updating our utility billing system.

14 12 BENEFITS Increased customer satisfaction through a dedicated 24/7 web service portal. Reduced customer call-ins by providing account information online. Improved efficiency by automating billing, payments and work orders. E-Bills reduce paper transaction volume. All critical system information is encrypted for maximum security and safety.

15 13 KEY FEATURES Multi-Account Management: Customers can manage multiple accounts from one centralised location. E-Billing: Enables sending bills online. This encourages online payments that are instant, safe, and secure. Online Bill Payment: Customers can view and pay all their bills online using their credit card or arrange payment using our At Your Door cash collection service. Account Status Overview: Customers can view all account related information such as bill history, payment history, meter reading, meter usage, etc. Recurring Payments: Customers can sign up for automatic monthly payment using credit cards. Online Bill Presentation: Customers can review their utility bills in PDF format. Data Synchronisation: Logic Utilities also provides a method to synchronise data with our primary utility billing system. This enables data consistency for bill payments, work orders and other customer information.

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