A brighter business future

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1 A brighter business future Your preferred partner for IT, Print & Cloud solutions

2 Welcome to Principal about us / Principal is a leading UK supplier of document and print management hardware and software, IT consulting, on-premise IT infrastructure and Cloud based services. Established over 25 years ago as a single location copier dealership, we expanded into IT in 1995 and now have a network of 10 strategically located offices across the UK delivering first class products and services to in excess of 6,000 customers. Our mission is simple: to become your strategic print and IT partner of choice. We already provide the necessary vision, skills and products to support the businesses of thousands of our customers, and we d like to do the same for you. Our mission is to become your strategic print and IT partner of choice /

3 ... focused on delivering measurable financial and operational improvements. We are driven by our desire to offer real value and tangible benefits and therefore be a natural choice as your print and IT supplier. We use our own unique tools to uncover many of the hidden costs and issues associated with conventional printing, copying, scanning and IT delivery and then combine these findings with our expert industry knowledge to propose unique solutions tailored to your specific needs. We focus on delivering measurable financial and operational improvements and have been able to unlock hidden profits within our customers businesses which were previously spent on inappropriate or outdated print and IT systems. By choosing Principal you ll get highly experienced and dedicated professionals, access to market leading products and services as well as an exceptional level of performance and value. This combination will ensure peace of mind supporting your important decision about appointing your printing and IT solutions provider. / 03

4 Document & Print Solutions introduction / Technology is becoming so sophisticated that scanning, printing and copying equipment can seem more complex than ever. You can produce almost everything you need in-house which can save you time and money and increase your efficiency and productivity. However, with so much choice it can be difficult to assess the print solutions that best suit your business needs. We aim to save you time and money on your printing costs /

5 This is where Principal can help. We are independent, so you ll know you re always getting impartial advice about your equipment needs. There is very rarely a single solution answer, but you can rest assured that our expertise and experience means that we will explore all of the options based on our detailed findings and offer you a range of suitable options. We always have one eye on the future requirements of your business and will make sure that our suggestions are representative of this. Our unique financing and managed print services (MPS) packages give you total flexibility and allow you to change your fleet and/or your output volumes at any point during the contract to reflect your changing circumstances. Over 25% of customers use these types of contracts to ensure they future proof their print environment. We have strong business relationships with our suppliers, and maintain accreditation status appropriate for the provision of first class support services. These include: Canon UK Partner Cisco SMB Select Partner Dell Partner E-Copy Certified Partner Fabsoft Reseller HP Preferred Partner Invu Centre of Excellence Konica Minolta UK Partner Kyocera-Mita UK Partner McAfee Authorised Reseller Microsoft Cloud Accelerate Partner Microsoft Gold Certified Partner NICEIC Accredited PCounter Reseller Print Audit Reseller Promethean Active Partner Ringdale Reseller Samsung Reseller Sharp UK Partner Smoothwall Bronze Partner Sophos Reseller Uniflow Certified Partner VMware Professional Partner Watchguard Channel Partner Plus many more... To guarantee you seamless and uninterrupted device performance we offer a range of different levels of support that we are happy to advise you on and can tailor these to your specific needs....whilst increasing your efficiency and productivity. / 05

6 our Support service / At Principal we give our UK customers a seamless support service. Our centralised call centre will see if your problem can be resolved through telephone or remote support. If we can t resolve your problem over the phone then one of our fully qualified technicians will come and visit you to rectify the issue on site. We measure our customer response and satisfaction rate through tracking Key Performance Indicators (KPI s) at our UK call centre. This includes Call Activity monitoring and management of all aspects of field service, including data analysis to assess the overall effectiveness of our response. Our ongoing monitoring and evaluation process means that we can make sure you re getting the prompt and appropriate support you need to resolve your issue. Managed Print Services / Is your print environment working properly for you? Printing costs are expensive for all organisations, and reducing your costs in this area can help you improve your bottom line. Principal s Managed Print Services (MPS) can put you back in control of your printing costs and our print experts will make sure your print environment is not only appropriate for your needs, but will deliver trouble free performance for your organisation. Our team work in partnership with you to analyse your exact printing cost per page, including a true picture of all of your device costs, maintenance charges and consumables. We use our range of sophisticated print analysis tools to make this calculation and will undertake a detailed site survey to validate these finds as well as discuss with selected users their daily requirements. An MPS can give deliver: Reduced costs We know you ll be able to save money on printing and copying if your print system is operating efficiently and is appropriate for your needs. Less employee stress Getting the best out of your printer fleet can be difficult. Regular maintenance means that you can depend on the performance of your technology and should the device malfunction you can rest assured we will respond in a timely manner. You may not even have to call us as the device may have already done this for you. Increased productivity Hours are wasted in offices trying to sort out printer problems. Let us handle the printing environment while you focus on your core business. A greener environment Managing your devices via the latest technology interfaces (rules based printing) means that you ll reduce your energy consumption, toner and ink use as well as seeing a substantial reduction in paper consumption. Our ongoing monitoring and evaluation process ensures the highest levels of service... Competitive advantage Having the right technology in place gives you advantages that set you apart from your competitors. 06 /

7 Document Management / Searching for misplaced documents can waste valuable time and potentially cost you missed business opportunities, not to mention the added stress it causes you. Filing is a task that is dreaded by many, but is a key requirement of all businesses. Document management systems enable you to automatically file, update and track any document in your business, making lost paperwork a thing of the past. Implementing and commissioning one of our document management systems can ensure: Instant access You ll be able to get hold of years worth of documents in seconds. More time Less time spent looking for your files gives you more time to be getting on with your work. Increased productivity Routine filing tasks are eliminated so you can spend your time doing more productive work. More space Reduced storage needs mean that you can make better and more cost effective use of your space. Professional approach Having everything to hand gives your customers confidence in your working processes and procedures. Audit trail Every document is tracked creating a watertight trail and is compliant with internal and external operating procedures. Improved speed Your customers will benefit from an improvement in the speed and delivery of their requirements, resulting in higher levels of customer service and satisfaction. Principal is an INVU and Virtual Cabinet accredited partner, so we can provide you with a complete, fully integrated business solution that seamlessly complements your existing software programs and operating environment. We re also proud to be an INVU Centre of Excellence which means we can also help you reduce your administration costs. Document management will help make your working day more productive, save costs and help your business gain competitive advantage in your customer relationships....enabling you to automatically file, update and track any document in your business at all times. / 07

8 IT Solutions At Principal we keep our eyes on the Cloud... introduction / At Principal we make it our business to understand your business. We can create IT infrastructures that work hard for you, are cost effective, scalable, and flexible enough to evolve with your IT requirements. The technology options have become increasingly complex and managing onpremise IT infrastructures can be a challenge for many organisations. 08 /

9 In addition, making the most of the opportunities presented by the Cloud to enable your users to work remotely and securely using corporate or their own personal devices, maximising the return on investment in existing IT infrastructures and controlling on-going running costs are all key considerations for every business. At Principal we keep our eyes on the Cloud and our feet on the ground. We have a full range of Cloud products that mean you can move into the Cloud at the speed that suits you, safe in knowledge that your data is being held safely in one of our UK based secure data centre facilities. As well as our Cloud solutions we also continue to design, develop, implement and maintain on-site IT infrastructures that keep you one step ahead of the game. We can do anything from designing you a new IT infrastructure to simply offering friendly advice at the end of the phone. If you re trying to decide what works best for your business but need some extra support and advice, then Principal s experts also offer Consultancy services to help you devise, manage and implement strategies that will optimise your IT investment, giving you more time to focus on your core business....and our feet on the ground. / 09

10 Principal Cloud / We know that the Cloud will change the way you work. Your time is precious and accessing your data directly over the Internet means that you can work from a range of devices wherever you are. The Cloud can bring you the following business benefits: Designed for your individual needs and can be implemented at a pace that suits your needs. Grows with you so it lets you cost-effectively keep pace with your data requirements. Lets you work while you re on the move so that you can make best use of your time. Delivers financial savings and frees up valuable office space. Protects you from potential disaster with all of your data held in our secure UK based data centres. Printing is no longer a challenge Principal are experts in print so have a broad range of options to deal with this challenging element of cloud provision. Our Cloud services: Principal Cloud Secure UK based Cloud services that can deliver all of your IT requirements. Cloud Storage Store and share your data securely in the Cloud. Cloud Backup Protect your critical data with Cloud Backup. Cloud Mail A range of Microsoft Exchange Server based solutions that are tailored to your business needs. Cloud Hosting Runs your applications and stores data in the Cloud, but retains these services as part of your in-house network. Cloud VOIP A internet based in-house phone system that travels with you, wherever you happen to be. Cloud Printing We have all the bases covered to ensure whatever your desired solution your printing needs are met. We know that the Cloud will change the way you work /

11 On-Premise Services / The technology options for business have become increasingly complex and managing IT infrastructures in the most optimum way for your organisation can be challenging. The Cloud is becoming increasingly important to businesses but most organisations have already invested in on-premise hardware and software. If or when the time is right we can help you integrate your existing infrastructure with suitable and cost effective Cloud Solutions. We ll always evaluate the hardware and software that you already have in place and we aim to utilise what you already have wherever possible. We ll make sure you re getting the most cost effective and appropriate solutions for your business needs. Our On-Premise services: On-Premise Networks Designing, implementing and managing your onpremise networks. LAN, WAN and Wireless Networks Network design and management of LAN, WAN and Wireless networks. Security Threat management systems at an appropriate level for your business. BYOD Support Configuration and management services for all major platforms. Remote Access Secure and effective access to your on-premise and Cloud based assets. Implementation and support of systems and security devices, both on-premise and in the Cloud. Document Management Simple to use and cost-effective document management systems. Printing We can ensure that any and all devices are fully integrated. IT Consultancy Services / Trying to develop the right IT strategy for your business is complicated. Trying to decide how much IT to keep in house and how much to move to the Cloud, how to support portable devices and how to keep your team working while they re on the move are all issues you may need help with. Principal are confident that we can help you make the most of these changes. We can offer as much or as little help as you need, and our support comes in three different ways: Outsource your IT Management Retain control of your IT infrastructure but let Principal s expert team manage this for you. Support your IT Staff Maintain your on site IT staff but get access to experienced personnel to manage one-off projects that will extend your overall IT skills and reach. Plan your IT Infrastructure Work with us in a strategic partnership to help you develop the most effective IT infrastructure for your company, optimise your overall IT performance and build a structure that will grow with your business....and we can answer any questions you might have along the way. / 11

12 Get in touch Contact one of our expert advisors at Principal to discuss your IT, document and printing requirements. Head Office & Solution Centre Principal House Parsonage Business Park Horsham West Sussex RH12 4AL T F E W We re here to help you and your business

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