TECHNOLOGY SOLUTIONS. Proprietary tools for travel simplicity. Simplicity. Access. Integration

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1 TECHNOLOGY SOLUTIONS Proprietary tools for travel simplicity Simplicity Access Integration MAY 2014

2 HRG Proprietary Technology HRG as a true global travel management company (TMC), offers end-to-end tailored and technology driven travel solutions and services. First and foremost HRG s charter is to gain a comprehensive understanding of a client s needs at all levels. From guiding principles and values, to day-to-day operations, they understand that to be successful a partnership must be based at a much deeper level. Supporting this understanding HRG also offers the industry s leading technology solutions to ensure seamless travel, spend and reporting management for your travellers and the organisation. Unlike many TMC s HRG s technology suite has been comprehensively developed in-house and is fully maintained by HRG for each and every client. This proprietary development sets HRG apart and ensures all tools work in seamless integration with one another and with your existing systems. No other TMC offers this commitment to its own proprietary technology suite. In simple terms, making complex travel easy TECHNOLOGY THAT MANAGES THE PRESENT AND LOOKS TO THE FUTURE HRG offers dynamic proprietary technology that provides travellers (and travel organisers) instant and real time access to online travel information, online booking, profile management, travel data, expense management and reporting. In addition to the remarkable HRG Online booking tool, the HRG suite of fully integrated tools puts HRG in a different dimension to its TMC competitors. In simple terms, HRG makes complex travel easy.

3 HRG i-suite ABILITY ASSISTANCE HRG i-suite is a ready-made online portal which has been successfully implemented for clients locally, regionally and globally. HRG i-suite acts as your online corporate travel portal delivering a one-stop-shop for your travellers and bookers. It will become the gateway and single source for all your travel programme information, products, tools and services. It has been developed by HRG through their global experience and understanding that clients and travellers desire complete control of their travel and expense programme. HRG i-suite effectively gives you a 24/7, 365 day personalised travel assistant. This electronic assistant provides comprehensive services including the delivery of real time information and relevant data across your travel and spend at any time and from any location. Employing an incredibly easy and friendly interface, it comprehensively manages the following key areas of the travel process - online booking, expense management and reporting. A true end-to-end solution. TAILORED BENEFITS HRG understands that all organisations have widely varying travel needs and requirements. HRG i-suite has a dynamic and flexible ability to be tailored to the needs of any organisation and its travellers. With a myriad of capabilities HRG i-suite is a solution simply not matched by other TMC s. For clients or travellers, operation is simple, easy and reliable to use when on the move. Online travel booking with direct access to the world-class HRG Online booking tool HRG expense management tool Increased security throughout the system Full access to reporting information 24/7, 365 days Global data consolidation and expense management On-going evolvement with the introduction of new functionality An end-to-end integrated online solution that includes complete booking, reporting, traveller location and expense management all from a single interface The integration and consolidation of data to allow informed programme decisions 24/7, 365 day access to key information ensuring you are never out of touch Aids with the move to online booking by creating a one-stop shop with single user login. As important, existing third party systems can be easily integrated into HRG i-suite All content can easily be managed by a single travel manager or administrator giving you maximum resource saving and ultimately a rapid ROI Global capability with full functionality including multi-lingual capacity Highly robust and field tested to ensure smooth operation Secure! All access is password protected and transactions offer full Secure Socket Layer (SSL) encryption

4 HRG Insight ABILITY SIMPLICITY ENGAGEMENT CONTROL REPORTS BENEFITS HRG Insight is a truly dynamic, flexible and open reporting platform. At any time and in any place, you now have access to comprehensive travel data. Now there is no need to separate pre and post trip data. HRG Insight brings your data to instant and real time life. At the touch of a button, identification of travel data is available from identifying where your travellers are, booking compliance and exception levels, to trends and invoicing information. To do this, HRG Insight employs the latest dynamic map technology with simple and intuitive navigation, combined with structured and logical reports to deliver a comprehensive reporting package. Like all intuitive HRG technology, the goal of HRG Insight is to provide a tool that is simple to use and offers extensive functionality. It also features remarkable visual aspects making complex data easy to access, interpret, share and use. HRG Insight makes it simple for Travel Managers, Executives and budget holders to track travel demand in real-time, speeding up opportunities to implement new deals / update policy / influence point of sale activity, and get better value from travel expenditure overall. With HRG Insight there is now no need for a third party or additional costs for separate traveller tracking tools and suppliers. HRG Insight includes traveller tracking as an inherent part of its data / reporting capabilities. This functionality alone will see a rapid return on your investment. HRG understand that change across any organisation can be challenging and costly. HRG Insight helps you understand your complete travel process including booking, sharing, setting and adopting your goals and policies. It allows you to easily and seamlessly adapt to your critical travel elements from risk, supplier targets, policies, financial constraints - even behaviour characteristics. HRG Insight allows you to schedule (and deliver via ) reports at any time and create alerts for key staff whether they be non-compliance, increased risk or even security issues. Report functionality includes: The ability to schedule, distribute and control daily, weekly and monthly reports as required The ability to create new reports at any time The ability to deliver reports via The ability to provide alerts to relevant personnel In effect, everyone stays fully informed all the time. Complete connectivity through the HRG i-suite portal Pre and post data stored in the same database HRG Console as part of HRG Insight allows direct communication with travellers Real time global data to aid in making quick decisions or security assessments Dynamic data collection allows for real time (and lifecycle data) to make informed decisions Map analysis plots data on an interactive map Multi-media compatibility with direct linking to the latest software and devices

5 HRG Travel Watch TRAVEL CARE SIMPLICITY CRISIS MANAGEMENT COMPLIANCE SAVINGS BENEFITS Travel Watch is an intelligent web enabled reporting tool that gives you the ability to securely access data in order to locate your travellers & manage your travel programme anytime and anywhere. This remarkable tool allows an organisation to locate and contact travellers wherever they may be with a minimum of effort. While this may seem a simple task, with multiple travellers and multiple locations on any given trip, ensuring travellers are safe and can be located can be a difficult job. Over many years and employing much experience, HRG s Travel Watch programme now has enhanced pre-trip report functionality including: Number of people on a given flight or in a hotel Reason code reporting Class of service Medical and security hotspots These and many other reports are instantly available via a secure online environment and, to make it even easier, use graphic representation such as interactive maps, pie charts and graphs to make the results easy to view, quick to understand and act upon if needed. Supporting this, each report can be further drilled down so you can view an individual traveller s profile and trip details. The reports can be automatically scheduled to run whenever needed and can be downloaded into Excel or Adobe for printing or further investigation. Forward thinking organisations develop crisis management plans. Travel Watch can (and should) be an integral component of these plans. From locating employees in hostile locations, to aiding those in a medical emergency; having instant, reliable and timely data is critical. In a crisis, reports can be instantly and automatically scheduled and sent to the key contact to aid in identifying travellers in any affected area without them having to run the report themselves. This feature alone ensures that all travellers are fully informed in a timely manner. Travel Watch standard reporting also includes interactive and graphic maps that identify where all travellers are at any time across the world. Taking this further, it can locate travellers on any flight or in any hotel. The Hotspot Report helps track travellers that are heading to or are in already in a nominated or identified hotspot. From a compliance perspective, Travel Watch can also track and manage traveller activity including identifying travel policy breaches in regard to class bookings or spending. It can report on Class by Market Area graphically showing the number of trips booked in a certain class of service and broken down by market area. Essential to any travel programme, Travel Watch can show all the fare savings HRG offers across its network and also if these were accepted or rejected by the organisation or booker. Travel Watch has the ability to read booking information for any TMC anywhere in the world The ability to send s to travellers as part of news updates or other key information The ability to drill down into reports to secure greater detail as needed The ability to view any travel plans online and better manage expectations

6 HRG TripPASS ABILITY COMPLIANCE USER FRIENDLY BENEFITS HRG TripPASS is a customisable trip approval tool that allows you to easily engage and manage your policy compliance as well as providing a control point to ensure you manage and achieve cost savings. HRG TripPASS works to control and manage compliance in a complex travel environment. With this tool, trips can be approved or declined quickly and easily, ensuring maximum control over travel spend. Trips can be approved via an online approval screen or directly from an . This means the process is fast and efficient for both traveller and approver. From an integration perspective, TripPASS works simply and easily in online and offline pointof-sale booking channels to ensure all trips are captured and controlled. An automated travel approval system, TripPASS is both and web-based for ease of use. It undertakes many of your administrative functions for example sending s to designated budget holders for approval of travel expenditure. A simple approve / decline button within the updates the system to approve or decline the trip. HRG TripPASS also has a secure web interface which enables an authorised approver to view and approve any trips online. Manages cost control and ensures all travel adheres to company travel policies Complete integration with third party booking tools as well as the ability to seamlessly link in with the highly advanced and functional HRG Online system Fully scalable and customisable Delegation features that allow alternate approvers to step in when needed Auto updates when changes are made post approval. It can also operate on a second tier approval system if needed

7 HRG Online HRG S PROPRIETARY ONLINE BOOKING TOOL HRG Online is, quite simply, one of the world s leading Online Booking Tools (OBT). Developed exclusively by HRG for HRG clients, it is a proprietary system located at the heart of their integrated technology suite of travel products. In addition to a host of tailored benefits, HRG Online also offers game changing functionality that has to be seen to be fully appreciated. Google enabled search functionality Hotel benchmarking Multi-device compatibility One stop profile management Options for single fare / fare families A true global booking tool that can be fully integrated into any travel portal solution Provides measurable savings and ROI An extremely friendly and easy-to-use interface A solution that ensures compliance and travel policies are met SYSTEM INTEGRATION TMC s speak of the ability to provide tools that integrate with a client s existing systems. The reality is that - in many cases - this integration is only partial and often incomplete. With HRG Online, however, seamless integration does happen. In addition, HRG Online can be hosted on HRG i-suite or your own travel portal. This means that travel managers can be confident that consistent standards / process will be applied to each and every booking and that wherever your travellers are; they will have the same functionality including online and offline ability. COST REDUCTION There is no question that ANY online booking or travel management programme is only viable if it delivers a significant return on investment (ROI). HRG Online delivers this at all points of the reservation. It provides access to all rates and fare types for hotel and air bookings (including preferred suppliers) and is able to structure displays that reflect both the lowest fare available and your policy recommendations. This combination ensures significant cost savings while meeting your travel programme goals. Assisting this process, all reservations made online are subject to the same automated quality control processes as offline bookings. This delivers consistent data and means easy tracking policy and savings across all your travel types. To learn more about any of the HRG technology suite, please visit or contact your HRG representative.

8 HRG is the international corporate services provider specialising in travel, expense and data management underpinned by proprietary technology. Simplicity Access Integration HRG - people going further In addition to our proprietary technology, HRG operate on a values and integrity platform that allow our people to thrive and, as a direct result, our client relationships. Darryl Laverty Managing Director, HRG Australia If you would like to know more, please contact: HRG Australia P E. [email protected] April HRG Australia and HRG PLC. All rights reserved. This document cannot be reproduced in part or in whole without the express written consent of HRG Australia or its Authorised Representatives