Our full capabilities include:

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Our full capabilities include:"

Transcription

1

2

3 Network Services Network Services Connecting to greater performance Our Network Services division is comprised of a large staff with a breadth and depth of IT experience. We ll ensure your network is designed and installed in a way that minimizes the impact on your slot floor and maximizes the results. We implement best practices, operate with budget consciousness, and partner with you every step of the way. Our full capabilities include: Network Consultation Best practices and full documentation for recommendations, planning, design and implementation Server architecture, end-to-end network architecture, and disaster recovery planning System Infrastructure Design and Implementation Includes wiring, power, cooling, and environmental needs Wireless infrastructure design for Wi-Fi and/or mesh networks Security designed to your regulatory and IT requirements System Specifications We provide a quotable equipment list based on the system requirements Aristocrat can provide a complete solution of hardware procurement and sourcing services to stretch your budget dollars End-to-End Performance Analysis Includes benchmarking of performance and verification of design integrity Monitor individual network and server components for performance Use of best practices, third-party tools to monitor systems communications and benchmark performance Continued Support for Your System Ongoing on-site and off-site support with our certified engineers Fast solutions with our remote connection services Performance tuning with a priority on configuration, responsiveness, and performance Virtualization We design and implement cost-saving designs using the latest virtualization technology with an emphasis on the right balance between growth and budget Training Complete hands-on training for network, server, and virtualization administration Hands-on practice for most common additions and changes that will need to be made with an emphasis on troubleshooting procedures

4 Field operations Field Operations Where you need us, when you need us Our Field Operations division includes single sourced solutions lead by our Regional Operation Managers and Master Certified Technicians poised to install, service, and support any of your Aristocrat products at a moment s notice. We ll help you fully leverage your technology for optimal results and provide personalized, high-touch customer service in the process. Our comprehensive maintenance and warranty services are designed to protect your casino floor investment during both in-warranty and post-warranty periods. Whether you want to upgrade your Aristocrat games for in-warranty or post-warranty services, we offer Master Certified technicians, an extensive parts network, and flexible service to meet your specific needs. Browse our service and support website to learn more about our services at Maintenance and warranty services available include: Installation Services Pre-installation visits for planning and training Pre-delivery quality control inspection Professional game and sign installations by Master Certified technicians Verification processes for proper game configurations and payouts Post installation customer visits to ensure your satisfaction Customer quality feedback survey Support Services On-site game diagnosis and service Preventative maintenance programs Software upgrades and game conversions Other Services Casino game moves On-site engineering support Customized customer service projects Customer jackpot verifications On-site casino technician game training

5 National Service Support Center National Service Support Center A single contact for premier customer service Together, our National Service Support Center (NSSC), Americas Support Website, Technical Support Division, and MSP department provide around-the-clock support, 365 days per year for our systems and game customers. If you have a question, your answer is just a phone call or mouse click away. Every customer inquiry is handled with individual attention. Our skilled professionals provide multiple levels of technical support to ensure your questions are answered in depth. In addition, they provide insight on operational and maintenance issues. Our hardware and software technical support experts provide advanced solutions to solve, verify or provide: Game Support Technical game support prior to dispatching field service to your casino High Quality Call Handling Customer focused services along with our anywhere, anytime service delivery enables us to provide reliable, efficient support to your casino Oasis 360 Database Integrity Ensuring your Oasis 360 data is correct and maintained to your level of expectations Oasis 360 Outages Instant response time on system failures and server failures Providing in-depth analysis and resolution for complex application issues Customized Services to Better Manage Your Oasis 360 System Design or assist with custom reporting and floor promotions Creating customized utilities to meet your needs Troubleshooting IT infrastructure issues that affect the Oasis 360 System Oasis 360 Infrastructure Support Designing your infrastructure needs (servers, disk arrays, and networking) Diagnosing and resolving Oasis 360 hardware issues Assisting with network troubleshooting and setup Multi-Site Progressives (MSP) Support Our MSP monitoring system enables multiple games in remote casinos to contribute to and compete for shared progressive jackpots

6 Casino Alley Interoperatbility Center Casino Alley Interoperability Center Secure, collaborative certifications of our latest innovations Visit Casino Alley for the chance to test and evaluate Aristocrat s latest innovations. This state-of-the-art lab is where you can learn more about our games, test their interoperability with your casino, and get personal consultation on the potential of Oasis 360. Casino Alley is where you can: Get a personalized demonstration Dedicated Aristocrat casino project teams will emulate your casino environment using your specific Oasis 360 configurations. We can also train key personnel in your marketing, finance, or IT departments. Preview new technologies Through our beta test opportunities, you can test new features, test software fixes, create test cases and/or checklists to validate your business needs, compile data for your custom reporting needs, save implementation cost and resources, and enjoy better in-time planning for your property. Explore upgraded features Before you upgrade your casino floor, preview new innovations in a simulated environment. This helps you analyze impact, manage opportunities, mitigate risk, plan and track installation or upgrade activities and resources, and define your transition requirements. Perform system integration tests Casino Alley features multiple games and peripherals from many manufacturers, so you can test Aristocrat games along with third-party interoperability with point of sale, hotel, promotional and kiosk systems.

7 Learning Solutions Learning Solutions Knowledge powers performance Whether attending an instructor lead course in our Las Vegas training rooms or taking online courses in ATI Academy, you ll enjoy an effective learning environment characterized by practical, real-world applications of the subject matter. Our curriculum is based on actual casino operations and leading edge technology. The result? A deeper understanding that takes you and your property further. Our solutions include: Classroom-based training for all Oasis 360 modules, SQL, and Crystal Reports Hands-on training with slot machines and relevant hardware Advanced classes on products including our business intelligence toolset, nvision ATI Academy, our self-paced, elearning portal provides online training for hardware and software products Certification Master Certification in Oasis 360 software or Games Hardware Focused Certification in specific subjects like Slot Audit and Marketing Learning solutions specific to your properties needs All classes can be customized and delivered on-site Customized customer portals into our web-based learning solutions Virtual and distance learning solutions enable us to host virtual classrooms anywhere in the world with a certified instructor Technical training conferences held throughout the US every year A wide selection of game and system documentation, learning guides, and reference material is available online Aristocrat offers a comprehensive portfolio of technical training and education services designed for individuals and their casino organizations to acquire, maintain, and optimize their systems or games skills.

8 OASIS 360 Project Management Office OASIS 360 Project Management Office Ensuring flawless execution of your Oasis 360 installation The Project Management Office spearheads all upgrade and installation efforts for the Oasis 360 system. Whether you re a new customer or a long-time partner, you ll be assigned a certified Project Management Professional and project application specialists who will help you architect and implement a custom project that accomplishes your casino s objectives. Our Project Management team will step through five phases of a successful project: 1. Initiating Setting up the project for success by identifying the right team and scope of work to be aligned with your casino s overall needs. 2. Planning Developing the relevant resources, timelines and milestones, and mapping project delivery to your casino s priorities. 3. Executing Assigning the project team and distributing information to ensure the proper activities are undertaken. This process also includes ensuring quality assurance methods are in place. 4. Controlling and Monitoring Ensuring the resulting system and software installation maps back to the original plan. 5. Customer Acceptance Making sure we have delivered on all project expectations to your satisfaction Changes in the gaming industry and competition accelerate the demand for project successes at an ever-increasing rate. As an Oasis 360 maintenance customer, you ll enjoy fully-covered upgrades and maintenance releases installed with the quality assurance you expect from your gaming partner.

9 Technical Account Management Technical Account Management Maximizing your investment in Aristocrat Systems Maximize the return on investment of your system through comprehensive services from our Technical Account Management team. Our Account Specialists and Managers are located throughout the U.S. and the Caribbean. As an Oasis 360 customer with a systems maintenance contract, you are assigned a dedicated Account Specialist who will provide you with a level of enhanced insight into your casino management system. These Professionals: Facilitate systems issue management, escalation, resolution and follow-up Accelerate the return on investment through product expertise and service excellence Provide technical account management services and product review meetings Are directly accessible to you and your entire organization Are backed by the entire Aristocrat organization to ensure success is realized with our systems products Drive your organization s product knowledge through product deep drives, training, and coordination with product experts Advocate your product and service needs within Aristocrat As a customer, you ll enjoy access to Regional User Conferences which include customer round tables, product knowledge transfers and training. Each property also receives complimentary passes to the national Oasis Users Summit.

10 US Integration Center US Integration Center Getting products from the integration center to your floor Located in Las Vegas, Nevada, the US Integration Center is the hub of all order fulfillment. Aristocrat products are manufactured with the help of leading suppliers around the world. Our US Integration Center ensures these global efforts happen expeditiously by managing the planning, sourcing, and building of products throughout the Americas. Additionally, our Design & Development group provides expertise and insight for new product information, mechanical design, electrical design, and mature product support. Product quality and compliance to regulatory requirements is our #1 focus. Our multi-stage quality checks and verifications ensure that the games you ordered are built to your specifications, then delivered in full, on time, and with full compliant quality. The benefit to you is lowered costs and faster delivery of the products you need. And with our dedicated engineering group, you can be assured that every innovation will operate beyond expectations. It truly is fastto-floor from us to you.

11 Oasis 360 Summit and Regional User Forums Oasis 360 Summit and Regional User Forums Real solutions - Real results In an effort to bring our customers up close and personal with our newest innovations and solutions, Aristocrat provides a number of opportunities for casino properties to directly interface with our Sales, Product Marketing, Technical Training, and Technical Account Management in a variety of settings. This allows for the chance to directly address any challenges, refresh product knowledge, and collaborate on new features. Our Oasis 360 Summit provides: An insider view of upcoming technologies and products Condensed training included with Summit registration Several complimentary Summit registrations per Casino property Conference sessions with informative and timely information The opportunity to observe our cutting-edge innovations in practice at host properties Our Regional Forums provide: The opportunity to collaborate with Regional Support staff on common challenges and issues on a quarterly basis Condensed training customized for regional needs Specific updates on product enhancements and upcoming releases Communication on fixes and common workarounds

12 We create the world s greatest gaming experience, every day 360 NetSupport is your all-around resource for system design, testing, integration, support, upgrade and maintenance. Think of it as all-encompassing expertise Aristocrat Technologies Australia Pty Limited. All rights reserved.

MyOfficePlace Business Critical Services Handbook

MyOfficePlace Business Critical Services Handbook MyOfficePlace Business Critical Services Handbook 1. Support overview Mission statement MyOfficePlace LTD. is committed to responding quickly to your inquiries. We will help you ensure that your IT environments

More information

Red Hat & SAP Support Overview

Red Hat & SAP Support Overview Red Hat & SAP Support Overview 2015 SAP SAPPHIRE NOW Terry Bowling Senior Technical Account Manager David Wood Technical Account Manager Upcoming teasers Red Hat... more than just linux Specialty Based

More information

Cisco Unified Communications and Collaboration technology is changing the way we go about the business of the University.

Cisco Unified Communications and Collaboration technology is changing the way we go about the business of the University. Data Sheet Cisco Optimization s Optimize Your Solution using Cisco Expertise and Leading Practices Optimizing Your Business Architecture Today, enabling business innovation and agility is about being able

More information

Cisco Network Optimization Service

Cisco Network Optimization Service Service Data Sheet Cisco Network Optimization Service Optimize your network for borderless business evolution and innovation using Cisco expertise and leading practices. New Expanded Smart Analytics Offerings

More information

Customer Support & Professional Services

Customer Support & Professional Services Customer & Professional Services Grass Valley s global network of skilled service engineers and delivery infrastructure can help you deploy and maintain mission-critical products and systems from Grass

More information

Global Services Reference Guide

Global Services Reference Guide 2015 Global Services Reference Guide LIFECYCLE SERVICES PLAN DESIGN OPERATE IMPLEMENT With over 850 technical professionals in over 40 countries, ARRIS Global Services helps service providers grow their

More information

Smart Operations Management Suite

Smart Operations Management Suite Lifecycle Services for Syncade Operations Smart Operations Management Suite Service Data Sheet Lifecycle Services for Syncade Operations Smart Operations Management Suite Offering the Right Service at

More information

PREMIER SERVICES MAXIMIZE PERFORMANCE AND REDUCE RISK

PREMIER SERVICES MAXIMIZE PERFORMANCE AND REDUCE RISK MAXIMIZE PERFORMANCE AND REDUCE RISK 1 BROCHURE COMPLEXITIES IN MISSION CRITICAL SYSTEMS CONTINUE TO INCREASE Mission critical communications systems have become increasingly complex as more features and

More information

PAR EverServ Services

PAR EverServ Services PAR EverServ Services Maximize your return on investment with PAR EverServ Services For more than 30 years, ParTech, Inc. (PAR) has been designing, integrating, and managing leading-edge technology systems

More information

START-UP. services DATACARD SM GLOBAL SERVICES. Prepare to streamline installation and optimize results

START-UP. services DATACARD SM GLOBAL SERVICES. Prepare to streamline installation and optimize results START-UP services DATACARD SM GLOBAL SERVICES Prepare to streamline installation and optimize results WHY START-UP SERVICES MATTER Start-up services enable fast, efficient production when your organization

More information

CommVault Education Services

CommVault Education Services CommVault Education Services COURSE CATALOG North America July September 2014 What s Inside: Training course quick reference Details for each training course CommVault s 1 Welcome! Welcome to CommVault

More information

Cisco Unified Computing Support and Warranty Services

Cisco Unified Computing Support and Warranty Services Cisco Unified Computing Cisco Unified Computing Services The Cisco Unified Computing System provides the foundation for a broad spectrum of virtualization initiatives that can reduce equipment and operating

More information

FUNDTECH SOLUTIONS FOR SMALL AND MEDIUM BUSINESSES

FUNDTECH SOLUTIONS FOR SMALL AND MEDIUM BUSINESSES FUNDTECH SOLUTIONS FOR SMALL AND MEDIUM BUSINESSES SOLUTIONS FOR SMALL AND MEDIUM BUSINESSES PAYABLES AND RECEIVABLES SOLUTIONS FOR SMALL AND MEDIUM BUSINESSES 2 SOLUTIONS FOR SMALL AND MEDIUM BUSINESSES

More information

NDoc Software Solutions Services and Support Overview

NDoc Software Solutions Services and Support Overview NDoc Software Solutions Services and Support Overview At Thornberry, we provide training, professional services and ongoing support to maintain your investment. First, we provide you with personalized

More information

Customer Service. Clear Direction for the Road Ahead

Customer Service. Clear Direction for the Road Ahead Customer Service Clear Direction for the Road Ahead We Align With Your Business Goals At UPS Logistics Technologies, our Customer Service Department is focused on quality, integrity and a commitment to

More information

Lifecycle Services for Syncade Logistics

Lifecycle Services for Syncade Logistics Service Data Sheet Lifecycle Services for Syncade Logistics Offering the Right Service at the Right Time to Help You Operate Safely, Optimize Asset Reliability and Improve Process Capabilities. Introduction

More information

Peace of Mind, Where and When You Need It

Peace of Mind, Where and When You Need It Global Services Peace of Mind, Where and When You Need It RAD s Service Assured Access (SAA) and Service Assured Networking (SAN) solutions are all about enabling service providers and network operators

More information

PRODUCT INFORMATION. SICK LifeTime Services. LifeTime Services for Machines and Systems

PRODUCT INFORMATION. SICK LifeTime Services. LifeTime Services for Machines and Systems PRODUCT INFORMATION SICK LifeTime Services LifeTime Services for Machines and Systems Ordering Information Place your trust in us... SICK LifeTime Services Place your trust in us... SICK LifeTime Services

More information

Motorola AirDefense Network Assurance Solution. Improve WLAN reliability and reduce management cost

Motorola AirDefense Network Assurance Solution. Improve WLAN reliability and reduce management cost Motorola AirDefense Network Assurance Solution Improve WLAN reliability and reduce management cost The challenge: Ensuring wireless network performance and availability Wireless LANs help organizations

More information

Motorola Enterprise Mobility Services. Maximize the value of your mobility solutions

Motorola Enterprise Mobility Services. Maximize the value of your mobility solutions Motorola Enterprise Mobility Services Maximize the value of your mobility solutions Motorola Enterprise Mobility Services: Service with a difference for maximum success and maximum business advantage

More information

FOR SMALL AND MEDIUM BUSINESSES

FOR SMALL AND MEDIUM BUSINESSES Payables & Receivables Solutions For Small and Medium Businesses FOR SMALL AND MEDIUM BUSINESSES The Challenge for Small and Medium Businesses: Proactive Management If the successful start-up of a business

More information

A Global IT Managed Service Provider

A Global IT Managed Service Provider A Global IT Managed Service Provider Service Catalog 2013 www.presilient.com We help ensure that you maximize your current infrastructure investments, while increasing performance across your enterprise.

More information

Information Technology Services

Information Technology Services Information Technology Services 2011 Services Guide 77 Accord Park Drive, Suite A10 Norwell, MA 02061 (781) 871-3662 A proactive, preventative approach to IT management. System downtime, viruses, spyware,

More information

VCE SUPPORT OVERVIEW. Investment Protection and Welcome Peace of Mind

VCE SUPPORT OVERVIEW. Investment Protection and Welcome Peace of Mind vce.com VCE SUPPORT OVERVIEW VCE provides the world s most advanced converged infrastructure, offering unmatched simplicity while delivering the extraordinary efficiency and business agility made possible

More information

Vision Solutions Migration Assurance Program

Vision Solutions Migration Assurance Program Vision Solutions Migration Assurance Program Migrations are Mission-Critical Whether you re starting a new migration services practice or upgrading your practice to Vision s industry-leading migration

More information

Mobitex. System Support Description

Mobitex. System Support Description Mobitex System Support Description Contents 1 Introduction 3 2 The benefits of Mobitex Support Services 3 3 The Mobitex Support Services 4 3.1 System Support... 5 3.1.1 Helpdesk... 5 3.1.2 Emergency Support...

More information

The Avocent Data Center Planner Real-World Insight for Smarter Data Center Management

The Avocent Data Center Planner Real-World Insight for Smarter Data Center Management Infrastructure Management & Monitoring for Business-Critical Continuity TM The Avocent Data Center Planner Real-World Insight for Smarter Data Center Management EXECUTION AVAILABILITY EFFICIENCY What s

More information

Managed Services. Business Intelligence Solutions

Managed Services. Business Intelligence Solutions Managed Services Business Intelligence Solutions Business Intelligence Solutions provides an array of strategic technology services for life science companies and healthcare providers. Our Managed Services

More information

Training Catalog: July - December 2015

Training Catalog: July - December 2015 Training Catalog: July - December 2015 Table of Contents Introduction to Vendavo University... 2 Open-Enrollment Training Schedule: July December 2015... 3 Application and Functional Courses... 4 Vendavo

More information

ENABLING TODAY S WIRELESS ENTERPRISE

ENABLING TODAY S WIRELESS ENTERPRISE ENABLING TODAY S WIRELESS ENTERPRISE Whether you are an employee on the go or a customer exploring information, everyone expects instant access to information. The proliferation of mobile phones, tablets

More information

VMware Business Continuity and Disaster Recovery Technology Consulting Services

VMware Business Continuity and Disaster Recovery Technology Consulting Services VMware Business Continuity and Disaster Recovery Technology Consulting Services VMware Technology Consulting Services for Business Continuity and Disaster Recovery CIOs need people both internal staff

More information

Brocade Network Monitoring Service (NMS) Helps Maximize Network Uptime and Efficiency

Brocade Network Monitoring Service (NMS) Helps Maximize Network Uptime and Efficiency WHITE PAPER SERVICES Brocade Network Monitoring Service (NMS) Helps Maximize Network Uptime and Efficiency Brocade monitoring service delivers business intelligence to help IT organizations meet SLAs,

More information

Dynamic Service Desk. Unified IT Management. Solution Overview

Dynamic Service Desk. Unified IT Management. Solution Overview I T S E R V I C E + I T A S S E T M A N A G E M E N T INFRASTRUCTURE MANAGEMENT Dynamic Service Desk Unified IT Management Achieving business and IT alignment requires having insight into hardware and

More information

Unitrends, Inc. Software and Hardware Support Handbook

Unitrends, Inc. Software and Hardware Support Handbook 1 Unitrends, Inc. Software and Hardware Support Handbook Overview This Customer Support Handbook details support services, contact information and best practices for contacting Unitrends Support to ensure

More information

www.siemens.com/learningcloud Training Catalog

www.siemens.com/learningcloud Training Catalog www.siemens.com/learningcloud Training Catalog Siemens Power Academy Energy Management Software 1 Table of Contents Product Training Focus EnergyIP Platform Smart Grid Applications Data Analytics Adapters

More information

Accelerate Your Enterprise Private Cloud Initiative

Accelerate Your Enterprise Private Cloud Initiative Cisco Cloud Comprehensive, enterprise cloud enablement services help you realize a secure, agile, and highly automated infrastructure-as-a-service (IaaS) environment for cost-effective, rapid IT service

More information

Transform Your Business. Transformation Data Center

Transform Your Business. Transformation Data Center Transform Your Business Transformation Data Center Transformation Data Center Initiate Your Transformation Value creation is an emphasis for today s IT. Your data center must be efficient, flexible, and

More information

#1 HyperConverged Appliance for SMB and ROBO. StarWind Virtual SAN Service Level Agreement

#1 HyperConverged Appliance for SMB and ROBO. StarWind Virtual SAN Service Level Agreement #1 HyperConverged Appliance for SMB and ROBO StarWind Virtual SAN OCTOBER 2015 Trademarks StarWind, StarWind Software and the StarWind and the StarWind Software logos are registered trademarks of StarWind

More information

A discussion of information integration solutions November 2005. Deploying a Center of Excellence for data integration.

A discussion of information integration solutions November 2005. Deploying a Center of Excellence for data integration. A discussion of information integration solutions November 2005 Deploying a Center of Excellence for data integration. Page 1 Contents Summary This paper describes: 1 Summary 1 Introduction 2 Mastering

More information

PULSE SECURE CARE PLUS SERVICES

PULSE SECURE CARE PLUS SERVICES DATASHEET PULSE SECURE CARE PLUS SERVICES Service Overview In today s dynamic marketplace, organizations are under constant pressure to meet market demand while maintaining or increasing return on investment.

More information

Web Application Firewall-as-a-Service

Web Application Firewall-as-a-Service data sheet Most websites are vulnerable to attack. Vulnerabilities are due to both insecure coding practices and an increasingly complex threat landscape. In 2015, two the application security testing

More information

COMMVAULT EDUCATION SERVICES

COMMVAULT EDUCATION SERVICES COMMVAULT EDUCATION SERVICES JANUARY - MARCH 2016 GLOBAL COURSE CATALOG NEW AND UPDATED OFFERINGS: DESIGNING A COMMCELL ENVIRONMENT; COMMCELL DEPLOYMENT AND CONFIGURATION; DATA SECURITY AND NETWORK CONTROL;

More information

How to Implement Imprivata OneSign Single Sign-On and Authentication Management Successfully

How to Implement Imprivata OneSign Single Sign-On and Authentication Management Successfully How to Implement Imprivata OneSign Single Sign-On and Authentication Management Successfully Table of Contents Introduction 1 The Methodology 1 Project Management 2 Project Phases 2 Certification Training

More information

Global Services. Your Network s Edge

Global Services. Your Network s Edge Global Services Your Network s Edge Peace of Mind, Where and When You Need It RAD s Service Assured Access (SAA) and Service Assured Networking (SAN) solutions are all about enabling service providers

More information

VMware Performance and Capacity Management Accelerator Service

VMware Performance and Capacity Management Accelerator Service AT A GLANCE The VMware Performance and Capacity Management Accelerator Service rapidly deploys a performance management, capacity optimization, and log management solution focused on a limited predefined

More information

Address IT costs and streamline operations with IBM service desk and asset management.

Address IT costs and streamline operations with IBM service desk and asset management. Asset management and service desk solutions To support your IT objectives Address IT costs and streamline operations with IBM service desk and asset management. Highlights Help improve the value of IT

More information

Cisco Security Services

Cisco Security Services Cisco Security Services Cisco Security Services help you defend your business from evolving security threats, enhance the efficiency of your internal staff and processes, and increase the return on your

More information

IBM Tivoli Service Request Manager

IBM Tivoli Service Request Manager Deliver high-quality services while helping to control cost IBM Tivoli Service Request Manager Highlights Streamline incident and problem management processes for more rapid service restoration at an appropriate

More information

Cisco Microsoft SQL Server Migration and Support Services

Cisco Microsoft SQL Server Migration and Support Services Cisco Microsoft SQL Server Migration and Support Services Enable Best-in-Class Databases on the Industry s Best-in-Class Server Cisco Data Center reference architectures for Microsoft SQL migration provide

More information

Bridged Apps: specialise in the deployment of many well known apps, as well as building customer made apps, websites, and SEO.

Bridged Apps: specialise in the deployment of many well known apps, as well as building customer made apps, websites, and SEO. Bridging The Gap Bridged Group is the Strategic partner of The Telstra Business Centre and Telstra Store. We are a Telstra Preferred Cloud Partner with over 35 years of experience between our senior staff

More information

JENZABAR EX. Exceptional insights. Extraordinary results. JENZABAR EX

JENZABAR EX. Exceptional insights. Extraordinary results. JENZABAR EX JENZABAR EX Exceptional insights. Extraordinary results. JENZABAR EX JENZABAR EX A Proven Solution for Higher Education Jenzabar EX is a comprehensive, fully-scalable administrative platform designed specifically

More information

Domain 1 The Process of Auditing Information Systems

Domain 1 The Process of Auditing Information Systems Certified Information Systems Auditor (CISA ) Certification Course Description Our 5-day ISACA Certified Information Systems Auditor (CISA) training course equips information professionals with the knowledge

More information

CHAPTER 2: Staffing ROLES OF STAFF. Roles Required to Provide Tech Support

CHAPTER 2: Staffing ROLES OF STAFF. Roles Required to Provide Tech Support Roles Required to Provide Tech Support The type and number of staff required to meet a district s technical support needs will vary widely based on the size of the district and the quality and quantity

More information

Professional Services

Professional Services Professional Services convergence portfolio of services Introduction Today, the mission of the convergence team is to continually evaluate emerging technologies, evolve our skill sets and offerings, and

More information

J U L Y 2 0 1 2. Title of Document. Here is the subtitle of the document

J U L Y 2 0 1 2. Title of Document. Here is the subtitle of the document J U L Y 2 0 1 2 Title of Document Here is the subtitle of the document Introduction to OpenText Protect Premier Anywhere Deploying and maintaining advanced Enterprise Information Management (EIM) solutions

More information

Unitrends, Inc Support Handbook for Unitrends Virtual Backup (UVB) Formerly PHD Virtual Backup (PHDVB)

Unitrends, Inc Support Handbook for Unitrends Virtual Backup (UVB) Formerly PHD Virtual Backup (PHDVB) Support Handbook, Inc Support Handbook for Virtual Backup (UVB) Formerly PHD Virtual Backup (PHDVB) 2 Overview This Customer Support Handbook details support services, contact information and best practices

More information

TRAINING. OneShield.com Leadership. Service. Technology. That s our policy.

TRAINING. OneShield.com Leadership. Service. Technology. That s our policy. SERVICES DATA SHEET TRAINING With specialized knowledge of global P&C insurance markets across all commercial, personal and specialty lines, OneShield s interactive training programs for business and IT

More information

Maximize your plant s uptime and efficiency. Maintenance and Support Services from Schneider Electric

Maximize your plant s uptime and efficiency. Maintenance and Support Services from Schneider Electric Maximize your plant s uptime and efficiency Maintenance and Support Services from Schneider Electric Maintain peak efficiency throughout your system s life Maintenance and Support Services from Schneider

More information

University of Central Florida Class Specification Administrative and Professional. Network Operations Manager (Enterprise)

University of Central Florida Class Specification Administrative and Professional. Network Operations Manager (Enterprise) Network Operations Manager (Enterprise) Job Code: 2552 Manage enterprise networks. Oversee the monitoring, testing, and trouble shooting of all network components (network software and hardware and network

More information

Mellanox Value Added Services & Support

Mellanox Value Added Services & Support Mellanox Value Added Services & Support Mellanox Services Mission Support our customers and partners unlock the potential of Mellanox products 2 3 Mellanox Value Added Services & Support Value Added Services

More information

Request for Proposal for Application Development and Maintenance Services for XML Store platforms

Request for Proposal for Application Development and Maintenance Services for XML Store platforms Request for Proposal for Application Development and Maintenance s for ML Store platforms Annex 4: Application Development & Maintenance Requirements Description TABLE OF CONTENTS Page 1 1.0 s Overview...

More information

Ca pa b i l i t i e s

Ca pa b i l i t i e s Facility Support Services Your facility s operational and maintenance costs over its first seven to ten years will be 30 to 50 times your initial investment for its design/engineering, procurement and

More information

HP Data Replication Solution Service for 3PAR Virtual Copy

HP Data Replication Solution Service for 3PAR Virtual Copy HP Data Replication Solution Service for 3PAR Virtual Copy HP Care Pack Services Technical data HP Data Replication Solution Service for 3PAR Virtual Copy provides implementation of the HP 3PAR Storage

More information

Physical Infrastructure Management Solutions

Physical Infrastructure Management Solutions Physical Infrastructure Management Solutions Physical Infrastructure Challenges Require Innovative Solutions The Need for In-Depth Network Intelligence. With increased acceptance of virtualization, cloud

More information

Functional Area 3. Skill Level 301: Applications Systems Analysis and Programming Supervisor (Mercer 1998 Job 011)

Functional Area 3. Skill Level 301: Applications Systems Analysis and Programming Supervisor (Mercer 1998 Job 011) Functional Area 3 Skill Level 301: Applications Systems Analysis and Programming Supervisor (Mercer 1998 Job 011) Description: Supervises activities of all applications systems analysis and programming

More information

SERVICES. Designing, deploying and supporting world class communications solutions.

SERVICES. Designing, deploying and supporting world class communications solutions. Designing, deploying and supporting world class communications solutions. DESIGN Expertise, technologies, tools and ideas Business environments, regulation, expansion and obsolescence are drivers that

More information

Whitepaper Accelerating Your Success with Avnet and HP

Whitepaper Accelerating Your Success with Avnet and HP Accelerating Your Success Whitepaper Accelerating Your Success with Avnet and HP Build your competitive advantage with stable, long-life platforms, global support, and direct engineering access Accelerating

More information

Practice law, not IT. You can save costs while outsourcing to the US law firm technology experts!

Practice law, not IT. You can save costs while outsourcing to the US law firm technology experts! Practice law, not IT. You can save costs while outsourcing to the US law firm technology experts! Project Leadership Associates, Inc. (PLA), the largest provider of business and technology consulting services,

More information

Telstra Service Management Framework. Your assurance of first-class network support

Telstra Service Management Framework. Your assurance of first-class network support Telstra Service Framework Your assurance of first-class network support The Service Framework delivers comprehensive, integrated support Service Frame work SERVICE IMPROVEMENT & REPORTING Performance &

More information

ASSET Connect. The next level in Critical Environment Operational Efficiency

ASSET Connect. The next level in Critical Environment Operational Efficiency Connect The next level in Critical Environment Operational Efficiency 10-30% is the potential efficiency gain from optimized Data Centers and Critical Environments Operational Efficiency of Your Critical

More information

Guardian365. Managed IT Support Services Suite

Guardian365. Managed IT Support Services Suite Guardian365 Managed IT Support Services Suite What will you get from us? Award Winning Team Deloitte Best Managed Company in 2015. Ranked in the Top 3 globally for Best Managed Service Desk by the Service

More information

CYBER SECURITY TRAINING SAFE AND SECURE

CYBER SECURITY TRAINING SAFE AND SECURE CYBER SECURITY TRAINING KEEPING YOU SAFE AND SECURE Experts in Cyber Security training. Hardly a day goes by without a cyber attack being reported. With this ever-increasing threat there is a growing need

More information

Professional Services from Canon Solutions America

Professional Services from Canon Solutions America Expect Excellence. Experience Success. Professional Services from Canon Solutions America Combining the power of our products with the creativity and expertise of our people, we deliver end-to-end workflow

More information

FY15 UW-Parkside Institutional IT Plan Report

FY15 UW-Parkside Institutional IT Plan Report FY15 UW-Parkside Institutional IT Plan Report A. Information Technology & University Strategic Objectives [1-2 pages] 1. How was the plan developed? The plan is a compilation of input received from a wide

More information

Monitoring, Managing, Remediating

Monitoring, Managing, Remediating MANAGED SERVICES Packages include: Fault management Troubleshooting & escalation Proactive monitoring WAN status 800# Incident & inventory management Quarterly reviews Managed device database Online dashboard

More information

REUTERS/Ina Fassbender ONESOURCE TRUST TAX

REUTERS/Ina Fassbender ONESOURCE TRUST TAX REUTERS/Ina Fassbender ONESOURCE TRUST TAX ONESOURCE TRUST TAX PROVEN TOOLS AND TECHNOLOGY ONESOURCE Trust Tax is the most comprehensive, innovative trust tax compliance software on the market, used by

More information

Juniper Care Plus Services

Juniper Care Plus Services Juniper Care Plus Services Service Overview In today s dynamic marketplace, organizations are under constant pressure to meet market demand while maintaining or increasing return on investment. IT departments

More information

<Insert Picture Here> Oracle Premier Support Il Supporto di Oracle sulla Tecnologia e sulle Applicazioni

<Insert Picture Here> Oracle Premier Support Il Supporto di Oracle sulla Tecnologia e sulle Applicazioni Oracle Premier Support Il Supporto di Oracle sulla Tecnologia e sulle Applicazioni Gianfranco Dragone Premier Support Senior Sales Manager Oracle Corporation Scale $24.2B in TTM revenue

More information

ORACLE SYSTEMS OPTIMIZATION SUPPORT

ORACLE SYSTEMS OPTIMIZATION SUPPORT ORACLE SYSTEMS OPTIMIZATION SUPPORT Organizations have unique business and IT challenges. With Oracle Systems Optimization Support, part of a flexible portfolio of services offered by Oracle Advanced Customer

More information

Get started developing SDN apps now.

Get started developing SDN apps now. Get started developing apps now. Network developing made easy Welcome to a major paradigm shift in networking. The ability to develop enterprise-ready networking applications is now yours on a simple,

More information

Symantec Business Critical Services for the Enterprise

Symantec Business Critical Services for the Enterprise Symantec Business Critical Services for the Enterprise Information is the currency of today s enterprise. Yet that information is increasingly at risk. Downtime is expensive, and IT departments can t afford

More information

MTN Data Centre services.

MTN Data Centre services. MTN Data Centre services. MTN Business Data Centre Services. Getting the best out of your IT investments For forward looking 21st century organisations, outsourcing IT infrastructure and services has become

More information

Professional Services Portfolio

Professional Services Portfolio Professional Services Portfolio Providing the service options and dedicated personnel that allow you to maximize your networking investment. Optelian designs and manufactures packet optical networking

More information

Network & Security Services. Because Infrastructure Matters

Network & Security Services. Because Infrastructure Matters Network & Security Services Because Infrastructure Matters Network & Security Services Manufacturing Convergence merging IT and manufacturing systems has created the need for coexistence and interoperability

More information

END TO END DATA CENTRE SOLUTIONS COMPANY PROFILE

END TO END DATA CENTRE SOLUTIONS COMPANY PROFILE END TO END DATA CENTRE SOLUTIONS COMPANY PROFILE About M 2 TD M2 TD is a wholly black Owned IT Consulting Business. M 2 TD is a provider of data center consulting and managed services. In a rapidly changing

More information

Managed Service Plans

Managed Service Plans Managed Service Plans www.linkedtech.com 989.837.3060 989.832.2802 fax Managed Information Technology Services System downtime, viruses, spy ware, losses of productivity Are the computer systems you rely

More information

Move beyond the expected.

Move beyond the expected. Infrastructure Management & Monitoring for Business-Critical Continuity TM Move beyond the expected. The Avocent Data Center Planner Taking data center operations to the next level Execution Availability

More information

SIMS Support Service. What we offer. Benefits to your school

SIMS Support Service. What we offer. Benefits to your school 52 SIMS Support Service Our SIMS Support Service includes access to our dedicated and experienced accredited service desk for advice and guidance on Core SIMS.net modules, software upgrades and ad hoc

More information

Supporting Service Solutions

Supporting Service Solutions GE Energy Services Supporting Service Solutions Bently Nevada* Asset Condition Monitoring Proactive care for your production assets and their condition monitoring systems Imagine your peace of mind if

More information

Avid has everything to help you make, manage, and move your media more creatively, more productively, and more profitably.

Avid has everything to help you make, manage, and move your media more creatively, more productively, and more profitably. PS01 Products & Services Avid has everything to help you make, manage, and move your media more creatively, more productively, and more profitably. Products Film/Video Editing and Finishing High-performance

More information

Meeting Room Readiness

Meeting Room Readiness Meeting Room Readiness Eliminate frustration caused by technical problems and user issues that occur during meetings, video conferences and presentations. Constant Connect by Cenero is a suite of managed

More information

Achieve Economic Synergies by Managing Your Human Capital In The Cloud

Achieve Economic Synergies by Managing Your Human Capital In The Cloud Achieve Economic Synergies by Managing Your Human Capital In The Cloud By Orblogic, March 12, 2014 KEY POINTS TO CONSIDER C LOUD S OLUTIONS A RE P RACTICAL AND E ASY TO I MPLEMENT Time to market and rapid

More information

MSP Service Matrix. Servers

MSP Service Matrix. Servers Servers MSP Service Matrix Microsoft Windows O/S Patching - Patches automatically updated on a regular basis to the customer's servers and desktops. MS Baseline Analyzer and MS WSUS Server used Server

More information

2013-2016. Three Year District Technology Plan. Pasco School District #1 July 1, 2013 to June 30, 2016

2013-2016. Three Year District Technology Plan. Pasco School District #1 July 1, 2013 to June 30, 2016 2013-2016 Three Year District Technology Plan Pasco School District #1 July 1, 2013 to June 30, 2016 Development History August 2012 November 2012 December 2012 December 2012 February 2013 March 2013 April

More information

GE Energy. Solutions

GE Energy. Solutions GE Energy Wind Service Solutions Speed, competency and technology... Faster return to service GE s wind turbine fleet is one of the fastest growing and most reliable in the world. Building on a strong

More information

Information Technology Cluster

Information Technology Cluster Network Systems Pathway Information Technology Cluster Assistant Network Technician -- This major prepares students to install, configure, operate, and connections to remote sites in a wide area network

More information

Your Infrastructure. Our Responsibility.

Your Infrastructure. Our Responsibility. Know Us The SRM group is four decades old multi-million dollar business house currently operational in 15 cities worldwide. SRM group has made its presence felt in education, training, Electronics, Technology,

More information

Expert Reference Series of White Papers. Understanding Data Centers and Cloud Computing

Expert Reference Series of White Papers. Understanding Data Centers and Cloud Computing Expert Reference Series of White Papers Understanding Data Centers and Cloud Computing 1-800-COURSES www.globalknowledge.com Understanding Data Centers and Cloud Computing Paul Stryer, Global Knowledge

More information

Statement of Direction

Statement of Direction Microsoft Dynamics SL Statement of Direction Product strategy and roadmap for Microsoft Dynamics SL Date: January 2012 www.microsoft.com/dynamics/sl Page 1 CONTENTS Welcome... 3 Overview of Microsoft Dynamics

More information

ITIL Roles Descriptions

ITIL Roles Descriptions ITIL Roles s Role Process Liaison Incident Analyst Operations Assurance Analyst Infrastructure Solution Architect Problem Manager Problem Owner Change Manager Change Owner CAB Member Release Analyst Test

More information