Leading Facilities Management Company

Transcription

1 Doha, Qatar Persian Gulf Dubai Leading Facilities Management Company Abu Dhabi United Arab Emirates COFELY BESIX facility management P.O. Box Dubai, UAE Tel: +971 (0) Fax: +971 (0) P.O. Box Abu Dhabi, UAE Tel: +971 (0) Fax: +971 (0) Sunday - Thursday: 08:00-18:00 24/7 Helpdesk: 800 CBFM info@cofely-besix.com airports@cofely-besix.com P.O. Box No Doha, Qatar, UAE Tel: +974 (0) Fax: +974 (0)

2 Contents COFELY BESIX facility management 2 Our Stakeholders 4 Our Vision 4 Our Services 6 Technical Services 7 Integrated Management 8 Soft Services 9 Outsourced Services 10 Case Studies Zayed University HV Sub-Stations 13 YAS Island Infrastructure 15 Al Sufouh Tram 17 Intertek 20

3 PASSIONATE ABOUT PROPERTY COFELY BESIX facility mangement COFELY BESIX facility management is the leading facilities management provider in the Middle East. We provide a complete range of maintenance, cleaning and management solutions, 24 hours a day, to some of the region s most prestigious and technically complex buildings. The facilities we manage on behalf of our clients are ultimately about the people that use them. From offices and residences to schools and hospitals, we ensure that vital equipment and infrastructure operates safely, efficiently and reliably. COFELY BESIX facility management was founded in 2008 as a joint venture between Cofely Services GDF Suez and the Besix Group. The combined strengths of these two companies enable us to consistently deliver first class integrated facility management services, with all tasks completed in-house. With operations across the Middle East, we provide a full range of facilities management services to single and multi-site portfolios of all sizes. At the heart of our success is an understanding that the buildings we manage are ultimately about the people that use them. By applying that to everything we do, we can deliver bespoke, harmonised solutions that support our clients activities, drive cost from their businesses and add value to their operations

4 QUALITY WITHOUT COMPROMISE Our Stakeholders COFELY BESIX facility management was founded in 2008 as a joint venture between two leading companies. Cofely Services is a brand of GDF Suez Energy Services, and is a European market leader in the maintenance and operations of technical installations (MEP), facility management and energy management. The Besix Group is a Belgian conglomerate of companies involved in construction, engineering, environmental, real estate and concession, and has been active in the Middle East for more than 40 years. Our Drive To be sharp and alert with the determination to improve our performance over the long term. To constantly seek out new ways to deliver innovative and cost effective solutions. Our Commitment Our focus is on delivering solutions and services with a soul, as part of a company helping to create a better world by making built environments better for the people who live and work in them. We can achieve this by pulling together in the same direction and keeping sight of the constantly changing needs of our customers. Our Vision COFELY BESIX facilities management has knowledge, experience and a passion for facilities operations and maintenance. This enables us to deliver sustainable customer solutions in energy efficiency, asset efficiency and human comfort. By getting the most out of resources, COFELY BESIX facility management ensures comfortable, energy efficient working and living conditions, the optimisation of technical installations and the highest level of support services. Our values include: Our Daring We are bold, active and intelligent, living in the present with optimism and building for the future with creativity. We have the confidence to explore new ideas and develop mouldbreaking services and solutions. Our Cohesion By making good connections with colleagues we generate a strong spirit of teamwork, exchanging knowledge and skills so we can unite towards sustainable progress and development. We are always there for each other, working together as one team

5 Our Services COFELY BESIX facility management provides a complete range of maintenance, cleaning and management solutions, 24 hours a day, to some of the region s most prestigious and technically complex buildings and developments. Our bespoke solutions integrate seamlessly with your core business and optimise efficiencies, as well as meeting all legislative, operational and sustainability requirements within a clearly defined service level agreement. All this is supported via a 24/7 call centre, ensuring that we are there for you, whatever you need, whenever you need it

6 Technical Services Integrated Management COFELY BESIX facility management provides mechanical and electrical maintenance services, including the delivery of both planned and emergency and reactive maintenance and HVAC. Full on-site maintenance services Coordination of all services Flexible labour resource Plant history generation Energy saving audits 24/7 emergency call out COFELY BESIX facility management delivers an Integrated facility management model which provides not only a single point of contact for a range of facilities management services, but also the ability to supply them across multiple sites. That makes for a simpler supply chain and provides cost savings for our clients by minimising the time and manpower they need to invest. Our staff work as part of one integrated team rather than on individual tasks. For example, a security guard on a routine patrol can informally audit the cleanliness of the workplace as he makes his rounds, and alert cleaners, or intervene directly, should he encounter a problem. That can dramatically reduce the number of service requests raised by our customers, allowing them to concentrate on their core business. HVAC maintenance BMS Operation Specialist technical services in critical environments 07 08

7 Soft Services Cleaning Services Outsourced Services We provide a full range of soft services includes office services, reception/concierge, service desk, and cleaning. Each solution is unique and we can also provide other services that don t fit into the conventional facilities management model but are considered non-core to our client. COFELY BESIX facility management will spend time listening to your requirements and expectations before allocating the right cleaning method and level of service. We cater to all kinds of buildings, including commercial, retail, residential, government and schools, and can also provide initial cleaners/builders where required. Done properly, outsourced services can dramatically reduce the time you spend on none-core activities, allowing you to concentrate on what you do best. We have extensive experience of working with clients of all kinds on projects of all sizes. Our tailored services and talented team mean we are the outsourcing partner of choice across the Middle East. Reception/Concierge First impressions count, and the first person you meet when you enter a building is often the receptionist or concierge. This is a crucial service, but it is something that can be difficult to get right. We recruit only the highest calibre people who undergo a schedule of rigorous training to enable them to meet and exceed the expectations of even the most demanding client. Working with COFELY BESIX facility management as your outsourced partner gives your organisation: Efficiency in asset operation Management of energy consumption Efficient and effective building operations 09 10

8 ONE CUSTOMER, ONE INTERFACE ONE CULTURE 11 12

9 CASE STUDY Zayed University HV Sub-Stations Project Name Zayed University High Voltage Sub-stations Operations & Maintenance Client Zayed University Location Khalifa City (B) Abu Dhabi Contract HV operation and maintenance at Zayed University Summary COFELY BESIX facility management was awarded a two year contract to undertake the operation and maintenance of the 22Kv high voltage sub-stations of Zayed University located at Khalifa City Abu Dhabi. Scope Operation and maintenance of high voltage (HV) sub-stations and asset performance, in line with asset schedule PPM program for switchgears, transformers and battery chargers. Current Activity Quarterly PPM of HV sub-stations 13 14

10 CASE STUDY YAS Island Infrastructure Project Name YAS Island Development Infrastructure Client ALDAR Properties PJSC Location YAS Island, Abu Dhabi Contract Infrastructure Operation and Maintenance at YAS Island Summary COFELY BESIX facility management was awarded a 14 month contract to undertake the operation and maintenance of all infrastructure assets on YAS Island in Abu Dhabi. Scope The contract includes managing and maintaining the entire public realm utilities that are under Aldar control with the dual objective of bringing certain items up to the standards demanded by the relevant authorities prior to their take over. The assets include four large (primary potable, irrigation and storm water) pumping stations, 22kv substations, 28 x 22kv transformers and HV Ring main units along with the associated network distribution of all utilities (water, electricity and irrigation) throughout the Yas Island development. Our resident operation consists of technical team of approximately 30 operatives, with eight being located at the two main pumping stations. Resources In-house technical staff Current activity Operation and maintenance of infrastructure assets: MV and LV Power network Potable water reservoir, pumping station and network Irrigation water reservoir, pumping station and network As the assets and the distribution system serve Ferrari World, Yas Marina Circuit, six hotels, Yas Golf Club, IKEA, ACE Hardware and the Yas Water Park, any infrastructure failure would have a catastrophic impact upon end-users experience. Storm water pumping stations and network 15 16

11 CASE STUDY Al Sufouh Tram Project Name Al Sufouh Transit System Client Roads and Transport Agency (Government of UAE) Location Dubai, United Arab Emirates (UAE) Contract Consortium with Alstom Transport SA (France) Summary COFELY BESIX facility management was awarded a 13 year contract to undertake the maintenance and operation of the Al Sufouh Tram s non-core infrastructure. The service contract covers the mechanical, electrical plumping and civil operation and maintenance aspects of the stations, as well as the depot and bridges along the route as part of an inclusive deal in which Alstom Transport SA provides the rolling stock and tram support technology. The concept of the transit system is to provide a link between the Dubai Metro System and the Al Sufouh and Dubai Marina districts which are densely populated residential areas. Scope Provision of maintenance services, covering non-core HVAC, mechanical, electrical, and plumping services to 13 stations, a central depot and operational track plan. Resources Self performance, through direct labour, and specialist suppliers of key statutory requirements. Current activity Supporting consortium with design reviews, assessing maintainability of proposed assets and ensuring practicality of maintenance function and integrating maintenance planning with Alstom tram operation plans. COFELY BESIX facility management has worked closely with the consortium and the Roads and Transport Authority to evolve an operational solution to meet the outlook and needs of the transit system. The project is estimated to be completed in December

12 BUILDINGS ARE ULTIMATELY ABOUT PEOPLE. WE TAKE CARE OF BOTH Intertek Quality Environmental management At COFELY BESIX facility management, we believe quality doesn t just happen; it s the result of good planning, a competent workforce, and well defined processes. We strive continuously to give our clients more than they expect, the first time, every time. COFELY BESIX facility management is certified to ISO 9001:2008. What does that mean for you as a customer? It means we understand the value of working to an agreed set of processes and procedures. By maintaining our focus on those processes, we can achieve our goals more quickly, more safely and ultimately more effectively. Health and Safety We share one overriding health and safety goal: zero accidents. Health and safety is a core value for us, and is the responsibility of every employee, from our service centre associates to our senior managers. without fail. That means that all our decisions are influenced by the impact of health and safety risks to people, property, equipment and the environment. From risk assessments, method statements, permit-to-work and safe working practices to guidelines for hazardous materials and confined space entry, we monitor and review every circumstance to ensure compliance. Our dedicated Health and Safety Team are all NEBOSH trained and qualified practitioners. In addition, we provide all our Facility Managers and Supervisors with IOSH accredited Health and Safety training. COFELY BESIX facility management is certified to OHSAS 18001:2007 and ISO 14001:2004, which means that our health and safety policies, procedures, and processes are well documented and maintained taking into account the legal framework of the region in which we operate. We recognise the importance of protecting the environment by promoting sustainability and reducing our reliance on non-renewable. To us, caring for the environment is not only an ethical and legal obligation, but a recipe for success. In our dedicated efforts towards protecting the environment and preventing pollution, COFELY BESIX facility management has been certified to ISO 14001:2004. Apart from our own energy conservation and waste management efforts, we are active participants in a variety of initiatives hosted by local interest groups such as the Emirates Environmental Group. Health and safety is the first order of business at all meetings, from board meetings to site meetings, 19 20