Subject: ITN for Redundant High Speed Communications (Part II) Off Campus Equipment Location. Proposed Board Action

Transcription

1 AGENDA ITEM: VIII D (ii) Florida Polytechnic University Board of Trustees August 26, 2013 Subject: ITN for Redundant High Speed Communications (Part II) Off Campus Equipment Location Proposed Board Action To approve the award of the ITN for High Speed Communications to Inland Fiber & Data for services related to Off Campus Equipment Location, authorize staff to negotiate the final agreement and, once negotiated, to authorize Chair Gidel to sign the contract. Background Information An Invitation to Negotiate (ITN) was issued inviting organizations to submit proposals to provide high speed communications services to the University. The Process May 3, 2013: working with University of Florida Purchasing, Florida Poly issued an ITN for the following systems and related services: 1. High Speed Internet (Redundant High Speed Fiber Optic connections for internet services with capacity up to 10 Gbs each). 2. Telecommunication Services (Direct Lines, Hosted Telephone Services, and Telephone trunk lines for up to 1000 DIDs. Leverage both SIP and Hosted PBX.) 3. Television Services (Basic and High Definition) 4. Off Campus Equipment Location (Colocation Data Center services for off campus backups and storage services.) June 19 th, 2013: Responses to the ITN were received from the following vendors: Sprint Verizon Windstream Peak 10 Inland Fiber & Data Bright House Networks Data Site Orlando Snappy Internet and Telecom A selection committee (Dr. Darkazalli, Gina DeIulio, Rick Maxey, Josh Bresler, and Jay Morton) was appointed by COO Ava Parker to review the submissions and make a recommendation for a vendor(s) to provide the requested services. The Selection Committee had access to consultants Bryan Mehaffey and Charlie Moran during the process. Agenda Item VIII D (ii) - ITN Redundant High Speed Communitcations - Part II 1

2 The Selection Committee: 1. Reviewed all proposals using the selection criteria. 2. Compared the information related to each proposal for the portion related to Off Campus Equipment Location. Primarily because of the attractiveness of the location, the Selection Committee preferred Inland Fiber & Data s proposal and invited the vendor to make a presentation to the Selection Committee and consultants. 3. Considered the proposals and presentations, and formulated a recommendation on the vendor of choice for each of the enumerated services. As a result of this process, the Selection Committee is making a recommendation to the Board that the contract for Off Campus Equipment Location be awarded to Inland Fiber & Data. Fiscal Impact (Prior to Negotiation): Services Implementation Cost Monthly Reoccurring Cost* Total First year Total Contract (10 Year Agreement) Option A $5,000 $2,025 $29,300 $248,000 Suite* *The university equipment will be on a separate power meter and will be billed per consumption average cost of.095 cent per kilowatt, 1.4 factor for Cooling, 1.25 for UPS. Supporting Documentation: Appendix D Co Location Evaluation Matrix for Initial Responses to ITN13RL-133 Appendix E About Inland Fiber & Data (A Protected Trust Company) Appendix F ITN Cost Comparison Prepared by: Bryan Mehaffey, Technology Consultant Agenda Item VIII D (ii) - ITN Redundant High Speed Communitcations - Part II 2

3 Appendix D Co Location Evaluation Matrix Criteria Companies Data Site (Burges) Peak 10 Inland Fiber Bright House Windstream Sprint Verizon Orlando Tampa Winter Haven Utilize Data Site Utilizes Peak Not Offered Miami 10 Travel to location 50 miles 50 minutes 45 mile 51 minutes 17 miles hours minutes Staffing 24x7x365 24x7x365 24x7x365 24x7x365 Utilities - Electric 2 High voltage Sub- Stations on diverse grids not specified Hospital & Utility redundancy No Specifics Backup Power Jet Turbine Generators Generator available N+X Generator Plant Uninterruptible 2N or N+1 UPS Available but not N+1 UPS power Cooling System Support Space to Raised Floor Ratio 2750 ton chiller plant. Fifty two 20 ton computer room air handlers specified Available but not specified 20% - 100% Static - Dissipative Tile Floor 250 ton redundant chiller plant. 7 carrier air handler units not specified Support Systems none - firewalls not specified not specified Separation Raised Floor Height inches not specified inches Floor Loading pounds PSF Fire Suppression PSF not specified 225 PSF many - none + fire & EPO not specified Independent zones - Dedicated Clean Agent Fire not specified not specified Representative Site Availability 100% uptime over 10 years Network Providers Vendor Neutral Vendor Neutral not specified Connectivity 10Gbps Metro Ethernet not specified Redundancy Through multiple vendors Geographically dispersed through other Peak 10 providers not specified Work Stations yes yes yes Agenda Item VIII D (ii) - ITN Redundant High Speed Communitcations - Part II 3

4 Apendix E - About Inland Fiber & Data Data Center Services Company Overview Presented To: Agenda Item VIII D (ii) - ITN Redundant High Speed Communitcations - Part II 4

5 Protected Trust Companies Protected Trust is a suite of products and services intentionally developed to keep digital information assets secure, private, and compliant. Data Center Services Managed IT Services Document Management Archiving & ediscovery Elephant Outlook Exchange Services Encryption Services Agenda Item VIII D (ii) - ITN Redundant High Speed Communitcations - Part II 5

6 INTRODUCTION Protected Trust is an owner and operator of a Tier IV data center, colocation facility in Winter Haven, Florida, with a secondary facility in Denver, Colorado. Our primary facility includes over 40,000 square feet of Colocation and Private Data space and approximately 45,000 square feet of Carrier and Telco hotel facilities. IF&D Datasuites facilities are SSAE 16 Type 2 compliant and were designed and developed with the needs of the mission critical end-user in mind. Carrier grade facilities with fiber rich environments suit organizations seeking geo-security and system flexibility. Protected Trust HQ in Winter Haven, Florida. Agenda Item VIII D (ii) - ITN Redundant High Speed Communitcations - Part II 6

7 Protected Trust Data Center Environmental Redundancies Regulated Classifications: Tier 4 Classification with Category 4 Hurricane Rating. Power Infrastructure: Redundant N+1 and N+X power infrastructure provides power feeds from diverse utility pathways, numerous UPS and battery rooms, diesel generators, automatic switch gear, and on site fuel storage. Redundant UPS (battery) Redundant Transformers 24/7 Monitoring Redundant 1 MEG Generators Redundant PDU (power distribution) Agenda Item VIII D (ii) - ITN Redundant High Speed Communitcations - Part II 7

8 Protected Trust Data Center Environmental Redundancies Regulated Classifications: Tier 4 Classification with Category 4 Hurricane Rating. Power Infrastructure: Redundant N+1 and N+X power infrastructure provides power feeds from diverse utility pathways, numerous UPS and battery rooms, diesel generators, automatic switch gear, and on site fuel storage. Heating, Ventilation, and Air Conditioning (HVAC) Systems: A design that delivers a cooling capacity per square foot well beyond traditional standards based on its flexible build-to-suit capability as well as redundant chilled water and air handler systems. Redundant Chillers Redundant Refrigerant Air Handlers Redundant Cooling Towers Agenda Item VIII D (ii) - ITN Redundant High Speed Communitcations - Part II 8

9 Protected Trust Data Center Environmental Redundancies Regulated Classifications: Tier 4 Classification with Category 4 Hurricane Rating. Power Infrastructure: Redundant N+1 and N+X power infrastructure provides power feeds from diverse utility pathways, numerous UPS and battery rooms, diesel generators, automatic switch gear, and on site fuel storage. Heating, Ventilation, and Air Conditioning (HVAC) Systems: A design that delivers a cooling capacity per square foot well beyond traditional standards based on its flexible build-to-suit capability as well as redundant chilled water and air handler systems. Fire Suppression System: A dual action dry pipe pre-action fire suppression system with a multizone fire control detection and inert gas systems throughout the data center and complex with on-site and city fed water availability. Security: 24/7/365 Onsite Security with Video Surveillance. Dry Gas Fire Suppression ECARO 25 - non-conductive, non-corrosive, environmentally preferred suppressant Security Surveillance Agenda Item VIII D (ii) - ITN Redundant High Speed Communitcations - Part II 9

10 Managed Services Offering Dedicated Servers (DS Private Cloud) dedicated physical server, owned by customer or provider. Virtual Dedicated Servers (VDS Public Cloud) dedicated operating system and resources for business critical software. Virtual Private Server (VPS) shared operating system and resources (website hosting) Managed Server Hosting - applying software patches, kernel compiling, OS restoration and the constant security monitoring of the server. Colocation Services - Environmentally controlled infrastructure for an organization s critical systems, applications, and telecommunications. (Customer or dealer manages internal computer systems and software) Private Data Suites - A completely private environment that is walled with secure access and dedicated in room environmental infrastructure components and other equipment. Network and Internet Connectivity - LAN and Internet/WAN network infrastructure with redundant, multi-homed fiber links, redundant switches, surplus cabling structures, and multiple independent carriers. Pricing is extremely competitive. Backup & Disaster Recovery (BDR - Cloud) Backup, Manage, Test, Recover Agenda Item VIII D (ii) - ITN Redundant High Speed Communitcations - Part II 10

11 Colocation & Virtual Servers Actual Protected Trust Data Center in Winter Haven, Florida. Agenda Item VIII D (ii) - ITN Redundant High Speed Communitcations - Part II 11

12 Private Data Suites Pricing for Private Data Suites are tailor-made by client s requirements of design and infrastructure. Private Data Suites Examples: State University Federal Credit Union Center Agenda Item VIII D (ii) - ITN Redundant High Speed Communitcations - Part II 12

13 Backup & Disaster Recovery (BDR) 1) Preserve vital virtual assets. 1) Protect against hardware failure. 2) Protect against theft. 3) Protect against accidental deletion. 4) Protect against fires, floods, and other disasters. 5) Regulatory compliance. Agenda Item VIII D (ii) - ITN Redundant High Speed Communitcations - Part II 13

14 Anything that disrupts your Business could be a disaster Hardware failure Human error Corruption Software errors Security problems/theft Internal or external sabotage Agenda Item VIII D (ii) - ITN Redundant High Speed Communitcations - Part II 14

15 Recovery is Key Establish your RPO (Recovery Point Objective) and RTO (Recovery Time Objective): The Recovery Point Objective (RPO) is the age of files that must be recovered from backup storage for normal operations to resume if a computer, system, or network goes down as a result of a hardware, program, or communications failure. The Recovery Time Objective (RTO) is the maximum tolerable length of time that a computer, system, network, or application can be down after a failure or disaster occurs. Agenda Item VIII D (ii) - ITN Redundant High Speed Communitcations - Part II 15

16 Costly Downtime 1) Employee productivity loss 2) Costly mistakes and uninformed decisions due to unavailable data 3) Company reputation 4) Information loss 5) Cost of recovery services 6) Complete loss of intellectual property Fact: Cost of downtime is growing exponentially as businesses rely more on computing and automated processes. Agenda Item VIII D (ii) - ITN Redundant High Speed Communitcations - Part II 16

17 Disaster Prep Preparing for a disaster before it happens 1) Implement a disaster recovery (DR) plan 2) Test DR plan at regular intervals 3) Establish a painless acceptable recovery window 4) Prepare a DR remote server recovery plan with the Data Center Local Backup Off-site Cloud Agenda Item VIII D (ii) - ITN Redundant High Speed Communitcations - Part II 17

18 Various BDR Configurations Local Backup USB or NAS Local Backup Server Local Backup Server Secure Remote Recovery Data Center 1) Data recovery 2) Server recovery 1-2 Servers Small Office Multiple Servers 1 or more locations Virtual Servers 1 or more locations Agenda Item VIII D (ii) - ITN Redundant High Speed Communitcations - Part II 18

19 Putting it all together Managed BDR Services Backup Create accurate copies of your system data. Manage Backup retention, backup success/failure. Test Quickly learn to see if your backups will work when needed. Recovery Rapidly and reliably recover your system data. Data Center Servers Virtual dedicated servers available for remote server recovery and availability. Agenda Item VIII D (ii) - ITN Redundant High Speed Communitcations - Part II 19

20 Contact Information For Further Information and Questions: Steve Sowards, Senior Sales Director 199 Avenue B NW Suite 240 Winter Haven, FL ssowards@inlandfiber.com Agenda Item VIII D (ii) - ITN Redundant High Speed Communitcations - Part II 20

21 Appendix F ITN for High Speed Communications Cost Comparision Florida Polytechnic University ITN Pricing for Bid Vendors Considered For Colocation Services Bright House Solutions Bright House Solutions Sprint Wind stream Data Site InLand Fiber & Data Peak 10 OFF SITE BUSINESS CONTINUITY 10 year term 10 year term 3 year term 3 year term 10 year term 3 year term 3 Racks 208/220 V 30 AMP Option 1 Option 1 (calculated- 10 year, extended at same terms) Setup Monthly Optional costs Setup Monthly Optional costs Setup Monthl y Optional costs Setup Monthly Setup Monthly Setup Monthly Setup Monthly Non Recurring Set-up Off Campus Server-Business Continuity Location Did not respond Did not respond Provide off site location 24/7 accessible $2,953 $3,282 3 Racks 208/220 V 30 AMP 4,485 2,025 3,170 Service level Agreement (Lambda Rail) (Option) $2,700 $3,000 SSAE Type II compliance (Option) $2,700 $3,000 TOTAL monthly $2,953 $3, $ - 4,485 $ 58,695 2,025 3,170 TOTAL costs 1 year $ 35,436 $39,384 $ - $ - $ 543,075 $ 29,300 $ 39,690 TOTAL 10 year costs, including one time fees $ 354,360 $393,840 $ - $ 248,000 $ 382,050 Agenda Item VIII D (ii) - ITN Redundant High Speed Communitcations - Part II 21