Module 5 Data Centers

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1 1 CDS 2015 Survey Survey Errata This module includes questions about data center configuration and services provided by central IT. Data centers are defined as facilities housing one or more servers or mainframes, associated storage, peripherals, plus power and cooling systems designed specifically for computing environments in either a production or disaster recovery capacity, but not separate network operation center(s) or telephone switch facilities. This is an optional module. In responding to the survey questions in this module, unless specified otherwise, please enter data that describe your IT environment during the prior fiscal year (FY ). Prior fiscal year is defined as the most recent fiscal year ending before July 1, NOTES: Unless otherwise specified, all questions in this survey request data for the prior fiscal year. Throughout the survey, "central IT" refers to the centralized information technology services and support organization reporting to the highest-ranking information technology administrator/officer in the institution. For CDS participants from central offices of multicampus systems and community college districts, "institution" refers to the central office only, not the entire multicampus entity. For all other participants, Institution refers to the individual college or university (typically referred to as a campus). Please refer to the CDS glossary for definitions of other terms in the survey. Questions 2 11 are only displayed based on your response to Question 1. Q1 Data Center Management Q13 Cloud Services Q14 Data Center Disaster Recovery Q15-16 Supplemental Information Q17-20 Module Feedback Next 2015 EDUCAUSE. Reproduction by permission only. This is Module 1 of the EDUCAUSE Core Data Service Annual Survey. Colleges and universities use the CDS benchmarking service to inform their IT strategic planning and management. Learn more on the Core Data Service website.

2 2 CDS 2015 Survey ${m://lastname} Survey Errata Q1 Data Center Management Q1 Data Center Management 1. Which statements apply to the management of data centers at your institution during the prior fiscal year? (Check all that apply.) NOTE: If your institution did not host data center services, questions 2-11 will not be displayed. For the purposes of this module, the term data center is defined as: One or more facilities housing one or more servers or mainframes, associated storage, peripherals, plus power and cooling systems designed specifically for computing environments in either a production or disaster recovery capacity, but not separate network operation center(s) or telephone switch facilities. For the purposes of this module, the term Disaster Recovery Data Center is defined as: A data center with the necessary storage, compute, and communications capacity to resume operations of mission-critical systems in the event the primary data center(s) are unavailable. Data center hosting was located on our campus. We used hosting services within our multicampus system or district. We used hosting services at a shared or state/consortia facility (not within a multicampus system or district). We used commercial data center services. Our institution provided data center services for other institutions. Our institution provided data center services or managed data centers on behalf of a shared service or consortium. Other (please specify) Our institution does not use any data centers. Q2 Number of Data Centers Q2 Number of Data Centers 2. How many data centers were managed by each of the following units during the prior fiscal year? NOTES: If the unit did not manage any data centers please enter 0. Acceptable responses for "other" include: 0, with no description in the other write-in box; a number greater than 0 with a description in the other write-in box; or "unable to estimate" with a description in the other write-in box. Questions 3-7 refer to data centers managed by central IT only and will only be displayed if you identify the management of data centers by central IT below.

3 3 Number of data centers Unable to estimate Central IT Other administrative units Academic units Other units (Please describe below) Other units Q3-4 Data Center Support Q3-4 Data Center Support 3. How many hours per week was(were) the central IT data center(s) staffed by on-site personnel? NOTE: If central IT hosts more than one data center, please provide average hours per week across all central IT data centers. 24 hours of service 7 days per week would be entered as 168; 8 hours of service 5 days per week would be entered as 40, etc. Average hours per week Unable to estimate We did not have a data center staffed with on-site personnel. 4. Which of the following were co-located with the central IT data center(s) at your institution? Network operations center (NOC) Telephone switch center Not applicable - neither center was co-located with the central IT data center Q5 Data Center Occupancy

4 4 Q5 Data Center Occupancy 5. What percentage of your institution's central IT data center(s) was occupied by the following? NOTES: Data center is defined as one or more data centers that serve enterprise systems in either a production or disaster recovery capacity. Excludes facilities housing departmental or program related systems. If your institution had more than one data center please estimate total percentages across all data centers. For example: an institution with two data centers of equal size, one 50% occupied by rack space for enterprise applications and another 25% occupied by rack space for enterprise applications would be 37.5% occupied by rack space for enterprise applications. Acceptable responses for "other" include: 0, with no description in the other write-in box; or a number greater than 0 with a description in the other write-in box. Percentage Rack space or a separable area for enterprise applications Rack space or a separable area provisioned for department-owned equipment Rack space or a separable area provisioned for systems owned by other institutions or consortia Rack space or a separable area provisioned for high-performance computing (HPC) Other (Provide percentage here; describe other elements below) Total Other element Q6-7 Data Center Server Types Q6-7 Data Center Server Types

5 5 6. What percentage of your institution's central IT data center(s) was comprised of the following server types? NOTE: Acceptable responses for "other" include: 0, with no description in the other write-in box; or a number greater than 0 with a description in the other write-in box. Percentage Stand-alone servers Rack-mounted servers Blade servers Other (Provide percentage here; describe other server type below) Total Other server types 7. What percentage of your institution's central IT data center(s) was comprised of the following server types? NOTE: Acceptable responses for "other" include: 0, with no description in the other write-in box; or a number greater than 0 with a description in the other write-in box. Percentage Physical servers Virtual servers Other (Provide percentage here; describe other server type below) Total Other server types Q8 Data Center Operating Systems

6 6 Q8 Data Center Operating Systems 8. What percentage of servers in your institution's central IT data center(s) had the following operating systems? NOTE: Acceptable responses for "other" include: 0, with no description in the other write-in box; or a number greater than 0 with a description in the other write-in box. Percentage Unix Linux Windows Other (Provide percentage here; describe other operating system below) Total Other operating system Q9 Data Center Power Sources Q9 Data Center Power Sources

7 7 9. What percentage of primary and secondary power operating your institution's central IT data center(s) was drawn from the following sources? NOTE: Acceptable responses for "other" include: 0, with no description in the other write-in box; or a number greater than 0 with a description in the other write-in box. Primary - power source used for routine operations. Secondary - short-term power source used when primary is temporarily unavailable. Tertiary - power source used when primary will be unavailable for an extended period of time. Public grid Alternate public grid Campus-generated power Dedicated on-site generator Shared on-site generator UPS battery Separate battery backup Flywheel Other (Provide percentage here; describe other power source below) Total Other power source Q10 Data Center Storage Systems Q10 Data Center Storage Systems

8 8 10. Please describe the status of the following storage systems in data centers at your institution as of June 30, a. SCSI-Attached storage b. Network-Attached storage (NAS) c. Storage Area Network (SAN) d. All flash/ssd SAN e. iscsi f. FCOE g. Other (select status here; describe other storage system below.) Deployed broadly Deployed sparsely In planning Experimenting/ considering Considered, not pursued No discussion to date Other storage system Q11 Data Center Environment Q11 Data Center Environment 11. Please describe the status of the following environmental controls in data centers at your institution as of June 30, a. Chillers b. Generators c. Pre-action (dry pipe) for fire suppression d. Wet pipe for fire suppression e. Clean agent for fire suppression f. Other (select status here; describe other environmental control below.) Deployed broadly Deployed sparsely In planning Experimenting/ considering Considered, not pursued No discussion to date Other environmental control

9 9 Q12 Data Center Monitoring Q12 Data Center Monitoring 12. Please describe the status of the following monitoring systems in data centers at your institution as of June 30, a. Access control policy b. Electronic access control c. In-room environmental monitors d. Energy management system e. In-room video surveillance f. On-premise service availability monitoring g. Off-premise service availability monitoring h. NOC services (internal) i. NOC services (external) j. Other (select status here; describe other monitoring system below.) Deployed broadly Deployed sparsley In planning Experimenting/ considering Considered, not pursued No discussion to date Other monitoring system Q13 Cloud Services Q13 Cloud Services

10 Which data center cloud services were used at your institution for the following purposes? As an extension of on-premise data center resources For disaster recovery purposes For a selection of service types (e.g., web hosting) Other (select service here; describe other purpose below) SaaS PaaS IaaS Not applicable - no cloud services were used for this purpose Other purpose Q14 Data Center Disaster Recovery Q14 Data Center Disaster Recovery 14. What provisions were in place for data center disaster recovery? (Check all that apply.) Multiple data centers on campus for redundancy Facility at central office of our multicampus system or district Contract or reciprocal arrangement with another educational institution Contract or reciprocal arrangement with government agency Contract with commercial provider Testing of disaster recovery site performed during the prior fiscal year Other (please specify) No provisions in place Q15-16 Supplemental Information Q15-16 Supplemental Information

11 Please provide, in a paragraph or two, any background information about your institution's data center(s) that could be useful to other CDS participants who may be using your data in their benchmarking. Examples: We have just opened a new data center with substantial excess capacity intended to centralize distributed research clusters. Our multicampus system office is outfitting a data center that can be used for our production and backup. (optional) 16. Please provide the name and address of the person to contact regarding your institution's responses to this module of the CDS survey. (optional) Q17-20 Module Feedback Q17-20 Module Feedback 17. EDUCAUSE welcomes your feedback on this survey module. Please let us know of any technologies, innovations, or challenges important to your institution that are not addressed or are inadequately addressed in this year's survey. We'd also like to know if any questions in this module are not relevant to your institution. How else could this module of the CDS survey be improved? (optional) 18. How many people participated in preparing and completing the answers to the questions in this module? (optional)

12 Approximately how much time did you spend on the following? (optional) Acquiring and processing question data prior to entering data into the survey Entering data into the survey Number of hours 20. How easy was it for you to complete this module? Please take into consideration the amount of time it took, the ease of gathering information needed to answer the questions, the ease of identifying people at your institution to supply the answers, the clarity of the questions, etc. (optional) Very difficult Difficult Somewhat difficult Somewhat easy Easy Very easy 2015 EDUCAUSE. Reproduction by permission only. This is Module 1 of the EDUCAUSE Core Data Service Annual Survey. Colleges and universities use the CDS benchmarking service to inform their IT strategic planning and management. Learn more on the Core Data Service website.

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