5 th Middle East Quality Management in Healthcare Conference 27 28 January 2014 Book and pay before 19 December and save up to US$150 Part of Sponsored by Benefits of attending Examine effective change management techniques for implementing excellence in healthcare institutions Summarise how changes in the Joint Commission International regulations will affect your healthcare institution Determine appropriate regulations for in-house data collection Evaluate benchmarking techniques appropriate for your institution Compare different approaches to minimising preventable/transferrable diseases Featured speakers 27-30 January 2014 Dubai International Convention & Exhibition Centre, UAE Dr Rashad Massoud, Director, USAID Health Care Improvement Project, Director, USAID Applying Science to Strengthen and Improve Systems Project, Senior Vice President, Quality & Performance Institute, University Research Co., Center for Human Services, Boston, Massachusetts, USA Prof Hadi Eltigani, CEO, Abu Dhabi International Centre of Excellence, Abu Dhabi, UAE Paula Wilson, President and Chief Executive Officer, Joint Commission Resources and Joint Commission International, Chicago, Illinois, USA Rabih Dabliz, PharmD, FISMP, Quality & Medication Safety Officer, Cleveland Clinic Abu Dhabi, Abu Dhabi, UAE Fida Ghantous, Managing Principal, Performance Solutions, GE Healthcare, Dubai, UAE Accreditation statement The Cleveland Clinic Foundation Center for Continuing Education is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians. The Cleveland Clinic Foundation Center for Continuing Education designates this live activity for a maximum of 11.75 AMA PRA Category 1 Credits TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity. Participants claiming CME credit from this activity may submit the credit hours to the American Osteopathic Association for Category 2 credit. Leading Congress Supporter Supported by Member of Part of Organised by Ministry of Health UAE www.ahcongress.com
27 28 January 2014 Dear healthcare professional, Welcome to the 5 th Middle East Quality Management, which will be held on 2014 at the Dubai International Convention & Exhibition Centre, UAE. The focus of the 5 th Middle East Quality Management, is Moving from Quality to Excellence. The presentations on offer will give an insight into some of the most significant developments in the field of quality management from around the world, especially concentrating on developments that can be enacted in the region now. Sessions will introduce tools that can be used to move beyond just quality; techniques to enact change in large institutions, procurement and inventory management, and data usage techniques. Dr Ellahham, Dr Henderson and I look forward to welcoming you to this important CME-accedited conference. Kind regards, Edward Atkinson-Clark Conference Producer Informa Life Sciences Samer Ellahham MD Chief Quality Officer SKMC, UAE Conference Chair J. Michael Henderson MD Chief Quality Officer Cleveland Clinic, USA Activity Director P.S. Contact our team directly to learn more about our group discounts and early bird rates. Call +971 (0) 4 336 7334 or email ahcongress@informa.com. Who should attend the 5 th Middle East Quality Management? Heads of Quality Quality Managers Quality Specialists Performance Managers Patient Safety Officers Operations Consultants Arab Health Congress 2014 has 15 other accredited conferences, including: 6 th Middle East Cardiovascular Disease and Intervention Conference 2 nd Middle East Diabetes Conference 6 th Middle East Gastroenterology Conference Total Radiology 27-30 January Leaders in Healthcare 30 January MEDLAB Congress 27-30 January 10 th Middle East Orthopaedics Conference 28-30 January 7 th Middle East Paediatrics Conference 27-29 January Public Health: Strategies and Interventions 13 th Middle East Surgery Conference 28-30 January 7 th Middle East Update in Urology Conference 3 rd Middle East Wound Care Conference 4 th Respiratory, Critical Care and Sleep Diseases Conference 2 nd Complementary, Alternative and Integrative Medicine Conference 29 January 7 th Middle East Anaesthesia Conference For more information on these and other conferences, please visit www.ahcongress.com Grantor acknowledgment The Cleveland Clinic Foundation Center for Continuing Education acknowledges educational grants for partial support of this activity from: Platinum Gold
Day 1 Monday 27 January 2014 09:00 An overview of the day by your chairman 09:15 Introduction to keynote J. Michael Henderson, MD, Chief Quality Officer, Session 1: Improving healthcare: a global overview Dr Rashad Massoud, Director, USAID Health Care Improvement Project, Director, USAID Applying Science to Strengthen and Improve Systems Project, Senior Vice President, Quality & Performance Institute, University Research Co., Center for Human Services, Boston, Massachussetts, USA Excellence in healthcare Samer H. Ellahham, MD, FACP, FACC, FAHA, FCCP, Chief Quality Officer, Senior Consultant, Sheikh Khalifa Medical City, Cleveland Clinic, Abu Dhabi, UAE 10:00 Excellence in healthcare - the Cleveland Clinic journey J. Michael Henderson, MD, Chief Quality Officer, 10:30 Overview of EFQM; how it is used, and in what industries Prof Hadi Eltigani, CEO, Abu Dhabi International Centre of Excellence, Abu Dhabi, UAE 11:00 The super excellence era in healthcare has begun Nashat Nafouri, Chief Executive Officer, Quality Logic, Jeddah, Kingdom of Saudi Arabia 11:30 Q&A 12:30 LUNCH BREAK Session 2: Creating Large-Scale, Institutional Change through Performance Improvement J. Michael Henderson, MD, Chief Quality Officer, 14:30 Overview of change management, Lean and Six Sigma tools 15:00 Delivering efficiency, quality and patient safety in hospital emergency departments via Lean Six Sigma Fida Ghantous, Managing Principal, Performance Solutions, GE Healthcare, Dubai, UAE 15:20 COFFEE BREAK 15:40 Implementing strategies for care paths and care coordination Guido Bergomi, Senior Director, Quality Improvement, 16:00 Q&A 16:50 Closing remarks 17:00 End of Day ONE
Day 2 Tuesday 28 January 2014 08:30 Opening remarks by the chair 08:40 Update on JCI edi.5 Ms Paula Wilson, President and Chief Executive Officer, Joint Commission Resources and Joint Commission International, Chicago, Illinois, USA Session 5: Quality management in procurement and inventory Guido Bergomi, Senior Director, Quality Improvement, 09:40 Maintaining quality in the face of drug shortages Rabih Dabliz, PharmD, FISMP, Quality & Medication Safety Officer, Cleveland Clinic Abu Dhabi, Abu Dhabi, UAE 10:15 Jordan: A centralised government impacted by accreditation at the local level Ms Rabab Diab, Deputy CEO, Director of Educational amd Consultation, Healthcare Accreditation Council, Amman, Jordan 10:45 Q&A 11:30 COFFEE BREAK Session 6: Using Data and Short Cycle Projects to Drive Local Change Samer H. Ellahham, MD, FACP, FACC, FAHA, FCCP, Chief Quality Officer, Senior Consultant, Sheikh Khalifa Medical City, Cleveland Clinic, Abu Dhabi, UAE 12:00 Managing change - A data driven approach Guido Bergomi, Senior Director, Quality Improvement, 12:30 Implementing The Johns Hopkins Armstrong Institute model for patient safety & quality at SEHA (Abu Dhabi Health Services Company) Ms Bernadette Kelly, Clinical Quality Manager, SEHA, Abu Dhabi, UAE Hanan Edrees, Project Manager International, Johns Hopkins Armstrong Institute, Baltimore, Maryland, USA 13:00 Designing for reliability Dr Rashad Massoud, Director, USAID Health Care Improvement Project, Director, USAID Applying Science to Strengthen and Improve Systems Project, Senior Vice President, Quality & Performance Institute, University Research Co., Center for Human Services, Boston, Massachusetts, USA 13:30 LUNCH BREAK 15:00 Study discussion Samer H. Ellahham, MD, FACP, FACC, FAHA, FCCP, Chief Quality Officer, Senior Consultant, Sheikh Khalifa Medical City, Cleveland Clinic, Abu Dhabi, UAE 16:30 Closing remarks 16:40 END OF DAY TWO AND CLOSE OF CONFERENCE
Activity Directors J. Michael Henderson, MD, Chief Quality Officer, Medical City, Cleveland Clinic, Abu Dhabi, UAE Speaker Faculty Bernadette Kelly, Clinical Quality Manager, SEHA, Abu Dhabi, UAE Fida Ghantous, Managing Principal, Performance Solutions, GE Healthcare, Dubai, UAE Guido Bergomi, Senior Director, Quality Improvement, Prof Hadi Eltigani, CEO, Abu Dhabi International Centre of Excellence, Abu Dhabi, UAE Hanan Edrees, Project Manager International, John Hopkins Armstrong Institute, Baltimore, Maryland, USA Nashat Nafouri, Chief Executive Officer, Quality Logic, Jeddah, Kingdom of Saudi Arabia Paula Wilson, President and Chief Executive Officer, Joint Commission Resources and Joint Commission International, Chicago, Illinois, USA Rabab Diab, Deputy CEO, Director of Educational amd Consultation, Healthcare Accreditation Council, Amman, Jordan Rabih Dabliz, PharmD, FISMP, Quality & Medication Safety Officer, Cleveland Clinic Abu Dhabi, Abu Dhabi, UAE Dr Rashad Massoud, Director, USAID Health Care Improvement Project, Director, USAID Applying Science to Strengthen and Improve Systems Project, Senior Vice President, Quality & Performance Institute, University Research Co., Center for Human Services, Boston, Massachusetts, USA Faculty Disclosure Statement The Cleveland Clinic Foundation Center for Continuing Education has implemented a policy to comply with the current Accreditation Council for Continuing Medical Education Standards for Commercial Support requiring resolution for all faculty conflicts of interest. Faculty declaring a relevant interest will be identified in the activity syllabus.
27 28 January 2014 Dubai International Convention & Exhibition Centre, UAE FIVE WAYS TO REGISTER +971 4 336 7334 +971 4 336 4021 Informa Exhibitions P.O Box 9428, Dubai, UAE ahcongress@informa.com www.ahcongress.com Delegate booking form. Please complete and fax back to +971 4 336 4021 Book and pay before Book and pay before Book and pay 19 December 2013 22 January 2014 on-site AED USD AED USD AED USD Quality Management 1 day 1,300 355 1,500 410 1,700 460 Quality Management 2 days 2,360 640 2,550 695 2,900 790 If you are attending only one of the two days, please indicate your chosen day below 27 January 2014 28 January 2014 Registration includes syllabus, lunches and refreshment breaks Priority code: QUAL14CB Please tick (4) if you would like to pay by: Credit card Cash Cheque Bank transfer Bank draft A comfirmation letter and invoice will be sent upon receipt of your registration. Please note that full payment must be received prior to the event. Only those delegates whose fees have been paid in full will be admitted to the event. You can pay by company cheque in Dirhams or US$. Please note that all US$ cheques and bank drafts should be drawn on a New York bank and an extra amount of US$6 per payment should be added to cover bank clearing charges. All payments should be in favour of IIR Holdings Ltd Exhibitions. Delegate 1 Delegate 2 Delegate 3 DELEGATE DETAILS Mr/Ms/Mrs/Dr/Other: First Name: Surname: Degree (eg. MD, PhD, DO, RN): Specialty: Job Title: Tel: Fax: Mobile: Mr/Ms/Mrs/Dr/Other: First Name: Surname: Degree (eg. MD, PhD, DO, RN): Specialty: Job Title: Tel: Fax: Mobile: Mr/Ms/Mrs/Dr/Other: First Name: Surname: Degree (eg. MD, PhD, DO, RN): Specialty: Job Title: Tel: Fax: Mobile: COMPANY DETAILS Company/Hospital: Address: Postcode: City: Country: Cheque payment made payable to: IIR Holdings Ltd Exhibitions and send to Arab Health, P.O Box 9428, Dubai, UAE (Please note: Informa Exhibitions will not cover any transfer charges. Please add US$30 extra) Cash payment can be made at the Informa Exhibitions Floor 19, Trade Centre Tower, Sheikh Rashid Tower Tel: 971-4-336 7334, Office hours: Sunday Thursday, 09:00 17:30 Travel and accommodation me to book travel and accommodation Yes, please contact Cancellation If you are unable to attend, a substitute delegate will be welcome in your place. If this is not suitable, a 50% service charge will be payable. Registrations cancelled less than 14 days before the event will not be refunded. Hotel and accommodation details Please contact: Hospitality department Tel: +971 4 407 2693 Fax: +971 4 407 2517 hospitality@informa.com Due to unforeseen circumstances, the programme may change and Informa Exhibitions reserves the right to alter the venue and/or speakers. Tel: Fax: No. of employees on your site: 1000+ 500-999 250-499 50-249 0-49 YES, I would like to receive information about future events & services via e-mail (Enter e-mail address) Nature of your company s business: To assist us with future correspondence, please supply the following details: Name of Department Head: Department: Mobile: Name of Department Head: Department: Mobile: Name of Department Head: Department: Mobile: Alternatively book online at www.ahcongress.com or call +971 4 336 7334 and quote your priority code that is printed above your name in the label box