IHLM Certificate In Healthcare Operations Management

Transcription

1 Brand New Course IHLM Certificate In Healthcare Transforming Healthcare Systems, Processes Projects During This Course You Will: Discover the principles and techniques through which operations management excellence is achieved in healthcare organisations Led by Professor David I Ben-Tovim Learn how to diagnose and solve operations management problems Review best practice in healthcare project management strategies for improving patient flow and supply chains, matching capacity and demand, and controlling queues Understand how to transform operations in clinics, wards and emergency departments 4 8 Radisson Royal Hotel, Dubai, UAE an event

2 Course Overview Excessive waiting times, lack of coordination among different departments, duplicate entry of personal information in multiple forms, unfriendly and poorly designed facilities and a general lack of customer service are attributes often observed in healthcare organisations. While outcome data suggests that the quality of clinical care is improving for most types of treatment, the quality of patients actual experiences of healthcare environments has not kept pace. Choosing the most effective treatment is therefore not always the most important healthcare decision. Equally challenging can be decisions about how to bring together caregivers and the resources they need in the right way so that the right care can be delivered at the right place, and the right time, every time. Doing this properly is the work of healthcare operations management. Excellent operations management skills are vital for providing safe, effective, efficient, affordable care. This certified IHLM course will guide you through the principles of modern operations management and show you how to apply contemporary techniques, such as Lean Thinking, to deliver true operations excellence in your healthcare setting. Module 1 Module 2 Module 3 Module 4 Module 5 IHLM Professional Diploma In conjunction with IHLM, Informa are proud to offer a comprehensive programme of certified courses in healthcare strategy, leadership and management, designed to meet the professional development needs of today s healthcare leaders and their organisations. Based in Oxford in the UK, IHLM is a leading provider of open (available to all) and customised (tailor-made for an organisation) courses and programmes, as well as digital learning technologies that support the development of healthcare leaders and managers. It aspires to become the world s leading provider of executive education programmes and non-degree courses for healthcare organisations and those who work with or for them, with a faculty that includes many of the world s top healthcare thinkers and leaders. Each course in the programme is a stand-alone learning experience providing its own unique benefits but can also be combined with other courses to enable delegates to achieve the internationally recognised and highly respected IHLM Professional Diploma In Healthcare Leadership. IHLM Certificate In Healthcare Quality Performance Improvement Sunday 4 Principles At The Heart Of The Six Principles Of Excellence Permission Authorisation Monday 5 Diagnosing Problems Starting With Scope Map The Flow Tuesday 6 Managing Healthcare Projects Identifying Priorities Setting SMART Objectives Analysing Capacity Capability Wednesday 7 Interventions That Work Visual Systems 5S Standard Work Thursday 8 Enhancing Healthcare Enhancing In Clinics, Wards Emergency Departments Capacity Demand IHLM Certificate In Healthcare Financial IHLM Certificate In Healthcare Strategy Strategic IHLM Certificate In Healthcare 4 8 Radisson Royal Hotel, Dubai, UAE Solving Problems Track The Putting It Together Teamwork Stakeholder Engagement Measuring Monitoring Progress Queues Queuing Evaluating, Embedding Sustaining Change IHLM Certificate In Healthcare Leadership The Address Hotel, Dubai Marina, Dubai, UAE IHLM Certificate In Healthcare Innovation Change 6 10 December 2015 Jumeirah Emirates Towers Hotel, Dubai, UAE T:

3 IHLM Certificate In Healthcare 4 8, Radisson Royal Hotel, Dubai, UAE Course Timings: Registration and coffee will be at 07:30 on Day One. The course will commence at 08:00 and conclude at 14:30 with lunch.there will be refreshment breaks at approximately 10:30 and 12:30. Course Outline Module 1 Principles At The Heart Of What kind of problems are operations management problems? In Module 1 you identify six principles for achieving excellence in healthcare operations management, the importance of permission and authorisation and the virtuous circle required to solve operations management problems. The Six Principles Of Excellence Define the six key principles that lie at the heart of operations management in healthcare Permission Authorisation Learn how to build support for operational improvements among patients, staff, and other key stakeholders Solving Problems Discover the five basic steps in solving operations management problems: scope, diagnose, intervene, evaluate and sustain Module 2 Diagnosing Problems Many healthcare operations managers are superb at solving a crisis, yet the very next day, they have to solve the same crisis all over again. In Module 2 you learn how healthcare operations managers can break this vicious cycle by learning to see i.e. being able to diagnose and solve operations management problems. Starting With Scope Identify where the operational process begins and ends Map The Flow Learn to create process maps that bring the patient s journey or supply chain into vision Track The See how tracking helps identify what people do in practice, who is involved, how long it takes and what the key issues are Putting It Together Involve all the key stakeholders in finding sustainable solutions Module 3 Managing Healthcare Projects Knowing what to do is not the same as knowing how to get it done. The latter requires project management skills, so in Module 3 course members own operations management challenges are used as the context for learning the essentials of healthcare project management. Identifying Priorities Setting SMART Objectives Agree project goals and align those goals with hospital objectives Analysing Capacity Capability Identify your institutional strengths and weaknesses Teamwork Stakeholder Engagement Decide on individual roles and get commitment and buy-in from stakeholders Measuring Monitoring Progress Decide how you will measure progress Module 4 Interventions That Work In Module 4 you consider a variety of strategies for improving operations, looking from end-to-end along the patient flow or supply chain to make improvements from the bedside backwards. Visual Systems Show essential operations management information at a glance 5S Standard Work A tidy and well-organised workplace is safer for patients and easier for staff Queues Queuing Understand why queues form and how to manage them Module 5 Enhancing Healthcare In the final Module you consider the patient flow and supply chain challenges that are typically encountered in clinics, wards and emergency departments which are the building blocks for most health services. Enhancing In Clinics, Wards Emergency Departments How is patient flow optimised in the most common healthcare situations? Capacity Demand Demonstrate simple methods for balancing capacity and demand Evaluating, Embedding Sustaining Change Review strategies for making operational improvements permanent T:

4 Who Should Attend This is a highly practical and interactive course that will benefit everyone involved in day-to-day operational management in a healthcare organisation. It covers what are truly essential skills and will be particularly relevant for All hospital and healthcare managers All administrative and operations staff Chairs and heads of departments Nurse supervisors and managers All staff involved in patient admissions, appointments and registrations Throughout the course there are allocated timeslots allowing ample opportunity for course members to practice the principles and techniques they are learning through interactive exercises and case studies. IHLM Learning Resources All course members will receive a username and password that gives them access to IHLM s user-friendly extranet, which provides individual access to resources such as videos, case studies and additional reading that help support the learning, discovery and problem solving that take place during the course. Access remains available for one year after completion of the course. Course Certification Requirements Course members must meet two criteria to be eligible for an IHLM Certificate of Completion at the conclusion of this course: 1. Satisfactory attendance: delegates must attend all sessions and may not miss more than two hours of the course 2. Satisfactory participation in and completion of the interactive class and team exercises Course members who do not meet these criteria will receive an Informa Certificate of Attendance. If course members have not attended all sessions, the Certificate will clearly state the number of hours attended. Meet Your Course Director Professor David I Ben-Tovim Director, Redesigning Care and Clinical Epidemiology Units, Flinders University, Australia A psychiatrist and clinical epidemiologist by background, Professor David I Ben-Tovim established the Clinical Epidemiology Unit at Flinders Medical Centre, a 500-bed teaching general hospital in South Australia. He was the inaugural Director of Clinical Governance at the hospital and, from , led the Centre s Redesigning Care programme. Redesigning Care is aimed at improving patient flow within the hospital and its community partners, and at improving supply chain management throughout the institution. The programme has enabled Flinders to do percent more work, with fewer safety incidents, on the same budget, using the same infrastructure, staff, and technology. Professor Ben-Tovim has been an adviser to many Australian hospitals and health services that are using Lean Thinking and other non-healthcare based improvement methods to develop excellence in operational management and ensure sustainable process improvement. He has been a consultant to the World Health Organisation and given masterclasses in process improvement and flow management throughout Australia and New Zealand, and in Singapore, South Africa, Oman, Saudi Arabia, Sweden and the UK. Professor Ben-Tovim is the author of two books and over one hundred peer-reviewed publications, including a number related to the application of process redesign and Lean Thinking to healthcare. Would you like to run this course in-house? Our in-house training division Tel: cts@informa.com

5 FIVE WAYS TO REGISTER IHLM Certificate In Healthcare 4 8, Radisson Royal Hotel, Dubai, UAE IIR Holdings Ltd. P.O Box 9428, Dubai, UAE register-mea@informa.com Our in-house training division Would you like to run this course in-house? Save training $$ and create learning experiences relevant to your business. To customise this course and increase value and impact, contact Leigh Kendall on or the team at cts@informa.com Course IHLM Certificate In Healthcare 4 8 Course Fee Before 19 July 2015 Course Fee Before 9 August 2015 Final Fee US$ 4,495 US$ 4,995 US$ 5,195 DISCOUNTS AVAILABLE FOR 2 OR MORE PEOPLE CALL: a.watts@informa.com Course fees include documentation, luncheon and refreshments. Delegates who attend all sessions will receive a Certificate of Attendance. All registrations are subject to our terms and conditions which are available at Please read them as they include important information. By submitting your registration you agree to be bound by the terms and conditions in full. DELEGATE DETAILS First Name: Surname: Job Title: Company: Address: Postal Code: Country: City: Tel: Mobile: Fax: PAYMENTS A confirmation letter and invoice will be sent upon receipt of your registration. Please note that full payment must be received prior to the event. Only those delegates whose fees have been paid in full will be admitted to the event. AVOID VISA DELAYS BOOK NOW Delegates requiring visas should contact the hotel they wish to stay at directly, as soon as possible. Visas for non-gcc nationals may take several weeks to process. CANCELLATION If you are unable to attend, a substitute delegate will be welcomed in your place. Registrations cancelled more than 7 days before the Event are subject to a $200 administration charge. Registration fees for registrations cancelled 7 days or less before the Event must be paid in full. Substitutions are welcome at any time. EVENT VENUE: Radisson Royal Hotel, Dubai, UAE Tel: ACCOMMODATION DETAILS: WEB BC5934 We highly recommend you secure your room reservation at the earliest to avoid last minute inconvenience. You can contact the Informa Hospitality Desk for assistance on: Tel: Fax: hospitality@informa.com All registrations are subject to acceptance by Informa which will be confirmed to you in writing. Due to unforeseen circumstances, the programme may change and Informa reserves the right to alter the venue and/or speakers or topics. SN/DC HealthCare Copyright Informa Middle East Ltd