PRODUCT INFORMATION 20.0
Page 1 of 27 ADD ON CONSULTATION HOLD - INCOMING ONLY - PRTC SERVICES: THIS FEATURE ALLOWS A USER TO ADD A THIRD PARTY TO AN EXISTING TWO-WAY CALL AND FORM A THREE WAY CALL OR TALK TO A THIRD PARTY PRIVATELY. THE INITIAL CALL MUST HAVE BEEN ORIGINATED AS A DID CALL FROM OUTSIDE THE STATION GROUP AND THE SECOND CALL MUST TERMINATE TO A STATION WITHIN THE STATION GROUP. 1. IT'S LIKE HAVING THE CAPABILITY OF HAVING TWO SEPARATE PHONE LINES. 2. SAVES TIME. 3. CHEAPER THAN TWO SEPARATE LINES. 4. ONLY ONE PHONE NUMBER TO REMEMBER AND GIVE OUT. CENTREX - A TERMINAL GROUP & STATION RESTRICTION IS REQUIRED. CALL HOLD IS REQUIRED. A USER WHO IS ON A CALL FROM OUTSIDE THE STATION GROUP AND WANTS TO MAKE ANOTHER CALL WITHIN THE STATION GROUP CAN: 1. ASK THE ORIGINAL CALL TO WAIT. 2. FLASH THE SWITCH HOOK AND LISTEN FOR 3 SPURTS OF DIAL TONE FOLLOWED BY A STEADY DIAL TONE, TO PLACE THE CURRENT CALL ON HOLD. 3. DIAL A THIRD PARTY. THIS MUST BE INTERNAL NUMBER. 4. ONCE THE THIRD PARTY ANSWERS, THE ORIGINATOR, CAN TALK PRIVATELY WITH THIS PARTY WHILE THE OTHER PARTY REMAINS ON HOLD OR THE ORIGINATOR OF THE CALL FLASHES THE SWITCH HOOK AGAIN AND CONNECTS ALL THREE PARTIES IN A THREE WAY CALL.
Page 2 of 27 AUTOMATIC CALL BACK -PRTC SERVICES: USER OPTION: THE AUTOMATIC CALL BACK CALLING FEATURE (ACBC) ALLOWS THE CALLING PARTY, AFTER REACHING A BUSY STATION, TO DIAL A CODE TO ACTIVATE, THIS CAMP ON OR QUEUE THE CALLED STATION. CENTREX TO ACTIVATE 1. WHEN YOU HEAR A BUSY SIGNAL, THE CALLING PARTY PRESSES THE SWITCH HOOK. 2. DIAL *66 (TOUCH-TONE) OR 1169 (ROTARY/PULSE). 3. YOU WILL HEAR A CONFIRMATION MESSAGE INDICATING THAT AUTO CALL BACK CALLING IS ACTIVE. 4. HANG UP YOUR PHONE. 5. YOUR PHONE WILL SOUND 3 SHORT RINGS WHEN YOUR CALL IS READY TO GO THROUGH. 6. PICK UP YOUR RECEIVER AND WAIT FOR THE PARTY TO ANSWER. TO DEACTIVATE 1. DIAL *86 (TOUCH-TONE) OR 1189 (ROTARY). 2. YOU WILL RECEIVE A CONFIRMATION MESSAGE. NOTE: THEAUTOMATIC CALL BACK FEATURE AUTOMATICA4LLY DEACTIVA TES AFTER 30 MINUTES.
Page 3 of 27 AUTOMATIC ROUTE SELECT - ARS-PRTC AUTOMATIC ROUTE SELECTION (ARS) IS A CENTREX/ISDN CENTREX OPTIONAL FEATURE, AVAILABLE WHERE FACILITIES PERMIT, THAT ALLOWS END USERS TO AUTOMATICALLY SELECT THE PREFERRED ROUTING PATTERN FOR NETWORK TOLLS. TWO DIFFERENT TYPES OF DIALING PLANS ARE AVAILABLE: 1) LATA DIALING PLAN - ALLOWS END USERS TO DESIGNATE A PREFERRED ROUTING PATTERN FOR EACH OF THE FOLLOWING CALL CATEGORIES: A) INTRALATA TOLL - ALL TOLL CALLS TERMINATING IN THE PUERTO RICO LATA. B) INTERLATA TOLL - ALL CALLS TERMINATING OUTSIDE THE PUERTO RICO LATA. C) INTERSTATE TOLL - ALL TOLL CALLS TERMINATING \ OUTSIDE PUERTORICO 2) CUSTOM DIALING PLAN - ROUTES CALLS BASED ON A PREDEFINED LIST OF NPA, NNX AND COUNTRY CODES SUPPLIED BY THE END USER. SERVICES: USER OPTION: CENTREX & ISDN CENTREX TO ACTIVATE 1. SEND PRTC 013" PRTC WHOLESALE AUTOMATIC ROUTE SELECTION ORDER FORM TO PRTC. WHEN THE DUE DATE IS ESTABLISHED BY PRTC THIS FEATURE WILL BE ACTIVATED.
Page 4 of 27 CALL FORWARDING SERVICES - PRTC SERVICES: THE CALL FORWARDING FEATURE ALLOWS USERS TO REDIRECT INCOMING CALLS TO ANOTHER TELEPHONE USING ANY OF THE FOLLOWING CALL FORWARDING FEATURES: CALL FORWARD - ALL CALLS CALL FORWARD - SELECT RESIDENCE, BUSINESS & CENTREX CALL FORWARD - ALL CALLS THIS FEATURE ALLOWS A USER TO CHOOSE TO REROUTE INCOMING CALLS TO ANOTHER SPECIFIED TELEPHONE NUMBER. THE USER MUST ACTIVATE AND DEACTIVATE THIS FEATURE. THIS FEATURE OVERRIDES ALL OTHER CALL FORWARD FEATURES. TO ACTI VATE 1. LIFT.RECEIVER AND LISTEN FOR DIAL TONE. 2. DIAL *72 (TOUCHTONE) 1172 (ROTARY/PULSE) 3. LISTEN FOR A SECOND DIAL TONE. 4. DIAL THE NUMBER THE CALLS SHOULD BE FORWARDED TO. 5. WHEN SOMEONE ANSWERS THE NUMBER YOU CALLED, CALL FORWARDING IS ACTIVATED. 6. IF YOU RECEIVE A BUSY SIGNAL OR NO ANSWER, HANG UP AND REPEAT THE FIRST 4 STEPS WITHIN TWO MINUTES. YOU WILL GET A CONFIRMATION TONE INDICATING THAT THIS OPTION IS ACTIVATED. TO DEACTIVATE 1. LIFT RECEIVER AND LISTEN FOR DIAL TONE. 2. DIAL *73 (TOUCH-TONE) DIAL 1173 (ROTARY/PULSE) 3. LISTEN FOR CONFIRMATION TONES (3 SPURTS OF DIAL TONE)
Page 5 of 27 CALL FORWARD - SELECT A USER CAN PROGRAM UP TO 12 NUMBERS THAT CAN BE FORWARDED. * CALLERS WILL NOT GET A BUSY SIGNAL. * ACTS LIKE AN ANSWERING MACHINE. ALL CALLS ARE HANDLED * CALLERS ONLY NEED TO CALL ONCE AS OPPOSED TO REPEATEDLY TRYING. * NO MORE WASTED TIME, WAITING IN ONE PLACE FOR AN IMPORTANT CALL. * YOU CAN STILL USE YOUR PHONE FOR OUTGOING CALLS. TO ACTIVATE 1. LIFT RECEIVER AND LISTEN FOR DIAL TONE. 2. DIAL *63 (TOUCH-TONE) OR 1163 (ROTARY/PULSE) 3. LISTEN FOR ACTIVATION MESARE TO DEACTIVATE 1. LIFT RECEIVER AND LISTEN FOR DIAL TONE 2. DIAL *08 (TOUCH-TONE) OR 1108 (ROTARY/PULSE) 3. LISTEN FOR DEACTIVATION MESARE CALL FORWARDING-CENTREX WITHIN GROUP ONLY-PRTC SERVICES: THIS FEATURE ALLOWS CALLS ONLY TO BE TRANSFERRED TO STATIONS WITHIN CENTREX GROUP CENTREX
Page 6 of 27 CALL HOLD - PRTC SERVICES: THE FEATURE ALLOWS A USER TO PUT ANY IN-PROGRESS CALL ON HOLD BY FLASHING A SWITCH HOOK AND DIALING *8 1. THIS FREES THE LINE TO ORIGINATE ANOTHER CALL. ONLY ONE CALL PER STATION LINE CAN BE HELD AT A TIME. THE HELD CALL CAN NOT BE ADDED TO THE ORIGINAL CALL TO CREATE A CONFERENCE CALL. THIS FEATURE IS ALSO KNOWN AS HARD HOLD AND PERMANENT HOLD. * YOU DO NOT HAVE TO HANG UP AND CALL A PERSON BACK. * BOTH LINES FREE, ALLOWING BOTH PARTIES TO MAKE CALLS. RESIDENTIAL & BUSINESS TO PUT ANY IN-PROGRESS CALL ON HOLD: 1. WHILE CONNECTED TO YOUR PARTY, PRESS THE SWITCH HOOK 2. LISTEN FOR DIAL TONE AND DIAL * 81 (TOUCH-TONE) OR 1181 (ROTARY/PIJLSE) 3. LISTEN FOR THE CONFIRMATION TONE AND YOUR PARTY IS ON HOLD. TO RETRIEVE A CALL ON HOLD: 1. PRESS THE SWITCH HOOK AND DIAL * 2. YOU ARE RECONNECTED WITH YOUR PARTY. WHEN THE ORIGINAL CALL IS PLACED ON HOLD, THE FOLLOWIING IS DONE OR OBSERVED: * PARTY "A" HEARS A DIAL TONE. * PARTY "A" INITIATES THE CALL HOLD. * PARTY" A" THEN DIALS A THIRD PARTY AND WAITS FOR AN ANSWER. ONCE THE THIRD PARTY IS ESTABLISHED, THE FOLLOWING IS DONE OR OBSERVED: * PARTY "A" FLASHES THE SWITCH HOOK. * PARTY "A" HEARS DIAL TONE. *,PARTY "A" DIALS THE CALL HOLD CODE AGAIN * * PARTY "A" ALTERNATES BETWEEN THE TWO PARTIES (A 3 WAY CALL CANNOT BE FORMED). * PARTY "A" FLASHES THE SWITCH HOOK AND DIALS *- TO RETURN TO A HELD PARTY. * PARTY "A" IS RECONNECTED TO THE REMAINING HELD PARTY.
Page 7 of 27 CALLING NUMBER IDENTIFICATION SERVICES -- CALLER ID - PRTC CC Docket No. 91-281 and Report No. 97-13; March 25, 1997. THE FCC HAS REQUIRED THAT A LEC WITH SIGNALING SYSTEM #7 (SS-7), AND WITH CLASS SOFTWARE, MUST PASS THE CALLING PART NUMBER (CPN). ALSO IN THE EXTENSION THAT A LEC PASSES CPN TO AN INTERCONNECTING CARRIER, IT MUST PROVIDE SUBSCRIBERS WITH BLOCKING AND UNBLOCKING CAPABILITIES. ADDITIONALLY, THE FCC MODIFIED ITS POLICIES ON PAYPHONES LINES; CARRIERS ARE NOT REQUIRED TO PROVIDE BLOCKING AND UNBLOCKING CAPABILITIES TO THESE LINES. BLOCKING AND UNBLOCKING CAPABILITIES MUST BE PROVIDED TO PROTECT CALLER PRIVACY.. CALL ID FEATURE PROVIDE TO THE RECEIVER USER, THROUGH AN OPTIONAL EQUIPMENT, THE OPTION TO IDENTIFY AND STORE THE TELEPHONE NUMBER, DATE AND TIME OF THE CALLING PERSON. RESIDENTIAL, BUSINESS, CENTREX, HOTEL AND MOTEL NOT SERVED BY A PBX, OR PBX THAT PASS END USER CPN TO THE PUBLIC SWITCHED NETWORK (PSN). TO ACTIVATE/DEACTIVATE THE USER MUST ORDER CALLER ID SERVICE FROM THE SERVICE PROVIDER. THE OPTIONAL EQUIPMENT MUST BE PROVIDED BY THE USER. FEATURE DESCRIPTION 1. THE CALL ID FEATURE PROVIDES THE TIME, DATE AND CALLER'S NUMBER, WHICH DISPLAYS ON CALL ID COMPATIBLE EQUIPMENT. 2. THE CALLER'S NUMBER IS SENT TO THE SUBSCRIBER'S LINE. IF THE CALL ID FEATURE IS ACTIVATED ON SUBSCRIBER'S LINE, AND THE DISPLAY EQUIPMENT IS OPERATIONAL, THE CALLER'S NUMBER WILL DISPLAY. 3. COULD BLOCK OR ALLOW SELECTED TELEPHONE NUMBER 4. COULD BLOCK ALL UNIDENTIFIED INCOMING CALLS NUMBER.
Page 8 of 27 CALLER'S NUMBER ARE NOT DISPLAYED FOR: 1. "OUT OF AREA/DATA NOT SENT" MESSAGES (VARY WITH THE TYPE OF UNIT) APPEARS WHEN A CALLER'S NUMBER IS NOT PASSED BECAUSE THE CALL WAS NOT FROM AN AREA WITH SS7 AND CLASS SOFTWARE CAPABILITIES. 2. "PRIVATE', "P", "ID BLOCKED" MESSAGES INDICATE THAT THE INCOMING CALL NUMBER WAS RESTRICTED (EITHER PER CALL OR ALL CALLS). EXACT MESSAGE VARIES WITH TYPE OF DISPLAY EQUIPMENT. 3. WHEN A CALL COMES IN ON A CALL WAITING FEATURE, THE NUMBER WILL NOT BE DISPLAYED.
Page 9 of 27 CALLL ID-PRTC WITH THE CALL ID FEATURE, WHEN THE USER RECEIVES A CALL FROM SOMEONE WITHIN THEIR LOCAL CALLING AREA, THE DISPLAY UNIT INSIDE OR ATTACHED TO THE PHONE SHOWS AND STORES THE TELEPHONE NUMBER, DATE AND TIME OF THE PERSON CALLING. * KNOW WHO IS CALLING SO THAT YOU HAVE A SENSE OF SECURITY * CAN CHOOSE IF YOU WANT TO ANSWER THE CALL OR NOT SO THAT YOUR TIME IS MORE EFFICIENTLY USED. * ALLOWS YOU BETTER CUSTOMER SERVICE CENTREX, BUSINESS & RESIDENTIAL SERVICE ACTIVATE CALL ID THE USER MUST ORDER CALLER ID SERVICE AND HAVE A TELEPHONE WITH A CALL ID DISPLAY OR A CALL ID UNIT. NOTE: THE ID UNIT OR TELEPHONE SET MUST BE PURCHASED BY THE CUSTOMER. FEA TURE DESCRIPTION 1. THE CALL ID FEATURE PROVIDES THE TIME, DATE AND A CALLER'S NUMBER, WHICH DISPLAYS ON CALL ID COMPATIBLE EQUIPMENT. 2. THE CALLER'S NUMBER IS SENT TO THE SUBSCRIBER'S LINE. IF THE CALL ID FEATURE IS ACTIVATED ON THE LINE AND THE DISPLAY EQUIPMENT IS OPERATIONAL, THE CALLER'S NUMBER WILL DISPLAY. NUMBERS ARE NOT DISPLAYED FOR 1. "OUT OF AREA/DATA NOT SENT" MESSAGES (VARY WITH THE TYPE OF UNIT) APPEARS WHEN A CALLER'S NUMBER IS NOT PASSED BECAUSE THE CALL WAS NOT FROM AN AREA WITHIN THE PRTC SS7 NETWORK (LONG DISTANCE OR SOME LOCAL CALLS). 2. "PRIVATE", "P", "ID BLOCKED" MESSAGES INDICATE THAT THE INCOMING CALL NUMBER WAS RESTRICTED (EITHER PER CALL OR ALL CALL). EXACT MESSAGE VARIES WITH TYPE OF DISPLAY EQUIPMENT. 3. WHEN A CALL COMES IN ON A CALL WAITING FEATURE, THE NUMBER WILL NOT BE DISPLAYED.
Page 10 of 27 4. CALLS PLACED FROM PARTY LINES. CALL REPEAT - PRTC ALLOWS A CALLING PARTY TO AUTOMATICALLY REDIAL THE LAST NUMBER DIALED. THIS IS ACCOMPLISHED BY THE END USER ACTIVATING A CODE. THE NETWORK PERIODICALLY TESTS THE BUSY/IDLE STATUS OF THE CALLED LINE UNTIL BOTH LINES ARE FOUND IDLE OR UNTIL THE 30 MINUTE QUEUING PROCESS EXPIRES. THIS FEATURE IS ALSO KNOWN AS CAMP-ON. THE FOLLOWING TYPES OF CALLS CAN NOT BE AUTOMATICALLY RE-DIALED: CALLS TO 800 AND 900 SERVICE NUMBERS CALLS PRECEDED BY AN INTERCHANGE CARRIER CODE INTERNATIONAL DIRECT DISTANCE DIALED CALLS OPERATOR ASSISTED CALLS CALLS TO DIRECTORY ASSISTANCE CALLS TO 911 THERE IS NO NEED TO DIAL A CONTINUOUSLY BUSY NUMBER THE TELEPHONE SYSTEM DOES THE WORK FOR YOU, CONTINUOUSLY DIALING THE NUMBER UNTIL THE CONNECTION IS MADE. SERVICES: USER OPTION: RESIDENTIAL, BUSINESS & CENTREX TO ACTIVATE 1. WHEN YOU HEAR A BUSY SIGNAL, HANG UP. 2. DIAL *66 (TOUCH-TONE) OR 1166 (ROTARY/PULSE). 3. YOU WILL HEAR A CONFIRMATION MESSAGE INDICATING THAT AUTO RE-DIAL IS ACTIVE. 4. HANG UP YOUR PHONE. 5. YOUR PHONE WILL SOUND 3 SHORT RINGS WHEN YOUR CALL IS READY TO GO THROUGH. 6. PICK UP YOUR RECEIVER AND WAIT FOR THE PARTY TO ANSWER TO DEACTIVA TE: 1. DIAL *86 (TOUCH-TONE) OR 1186 (ROTARY). 2. YOU WILL RECEIVE A CONFIRMATION MESSAGE NOTE: THE AUTO REDIAL FEATURE AUTOMATICALLY DEACTIVATES AFTER 30 MINUTES.
Page 11 of 27 CALL RETURN- PRTC ALLOWS AN END USER TO AUTOMATICALLY RETURN THE MOST RECENT INCOMING CALL, EVEN IF IT IS NOT ANSWERED. NOTE: SOME INTRALATA TOLL CALLS CAN NOT BE RETURNED DUE TO NETWORK LIMITATIONS. CALL RETURN WILL NOT RETURN CALLS OUTSIDE PUERTO RICO'S INTRAISLAND OPERATING TERRITORY. IF THE CALL IS RETURNED TO A LONG DISTANCE POINT, OR IF YOU HAVE MEASURED SERVICE, THE APPROPRIATE CHARGE APPLIES. NOTE: WITH CALL RETURN YOU GET PER CALL BLOCKING IT RETURNS YOUR LAST INCOMING CALL WITH THE TOUCH OF TWO BUTTONS, AND YOU DON'T EVEN HAVE TO KNOW WHO CALLED YOU. YOU MAY MAKE OTHER CALLS WHILE THE CALL RETURN FEATURE IS TRYING TO REACH A BUSY NUMBER. CENTREX, BUSINESS & RESIDENTIAL TO ACTIVATE 1. LIFT THE RECEIVER. 2. DIAL* 69 (TOUCH-TONE) OR 1169 (ROTARY/PULSE) 3. YOUR CALL WILL BE COMPLETED IF THE PHONE NUMBER YOU CALLED IS NOT BUSY. IF THE NUMBER IS BUSY: 1. YOU WILL HEAR A CONFIRMATION ANNOUNCEMENT INDICATING THAT YOU HAVE ACTIVATED THE CALL RETURN FEATURE. 2. HANG UP; YOUR PHONE WILL ALERT YOU WITH (3) THREE SHORT RINGS, ONCE THE CALLED PARTY'S LINE IS AVAILABLE. TO DEACTI VA TE 1. CALL RETURN WILL DEACTIVATE AUTOMATICALLY AFTER 30 MINUTES. 2. OR YOU CAN DIAL *89 (TOUCH-TONE) OR 1189 (ROTARY/PULSE) 3. LISTEN FOR THE CONFIRMATION TONE 4. HANG UP
Page 12 of 27 CALL TRACE - PRTC SERVICES: ALLOWS THE CUSTOMER, AFTER DIALING THE ACTIVATION CODE, TO AUTOMATICALLY INITIATE THE IDENTIFICATION OF THE TELEPHONE NUMBER GENERATING THE LAST CALL RECEIVED; AND PERMITS THE CREATION OF AN ACTIVATION RECORD WITHOUT LEGAL AUTHORIZATION AND WITHOUT THE PRTC ASSISTANCE. CENTREX, BUSINESS & RESIDENTIAL TO ACTIVATE: 1. HANG UP FROM THE ANNOYANCE CALL AND IMMEDIATELY PICK UP THE PHONE. 2. WAIT FOR DIAL TONE AND DIAL *57 (TOUCH-TONE) OR 1164 (ROTARY/PULSE). 3. LISTEN FOR THE CONFIRMATION ANNOUNCEMENT AND HANG UP 4. THE LAST CALL YOU RECEIVED WILL BE RECORDED BY PRTC. YOU WILL NOT RECEIVE THE NUMBER THAT YOU TRACED. 5. KEEP A NOTE THE DATE AND TIMES IN WHICH YOU ACTIVATED SUCCESSFUL TRACES. OTHER STEPS TO TAKE: 1. CALL YOUR LOCAL LAW ENFORCEMENT AGENCY TO FILE A POLICE REPORT AND SECURE A CRIME REPORT NUMBER. 2. CONTACT PRTC'S SECURITY DEPARTMENT. 3. ONCE THE PRTC ANNOYANCE CALL BUREAU HAS ESTABLISHED A PATTERN, (5 CALLS) THEY WILL FORWARD THE INFORMATION TO YOUR LOCAL LAW ENFORCEMENT AGENCY.
Page 13 of 27 CALL TRANSFER - BUS /RES - PRTC ALLOWS AN END USER TO RECEIVE AN INCOMING CALL, THEN TRANSFER THE CALL TO ANOTHER NUMBER. THIS FEATURE ALSO INCLUDES THREE WAY CALLING. RESIDENCE & BUSINESS TO ACTIVATE 1. ADVISE THE CALLING PARTY THAT HE/SHE IS GOING TO BE TRANSFERRED. 2. PRESS THE SWITCH HOOK ONCE. THE ORIGINATING PARTY IS SPLIT FROM THE CONNECTION AND PLACED ON HOLD WHILE YOU HEAR DIAL TONE 3. LISTEN FOR (3) THREE SPURTS OF TONE FOLLOWED BY STEADY DIAL TONE. 4. THE FIRST PARTY WILL REMAIN ON HOLD WHILE YOU CALL THE THIRD PARTY. 5. DIAL THE NUMBER TO WHICH THE CALL IS TO BE TRANSFERRED. 6. LISTEN FOR THE DIALED NUMBER TO RING ONCE, THEN HANG UP OR STAY ON THE LINE UNTIL THE PARTY ANSWERS, ANNOUNCE THE CALL. 7. HANG UP AND THE OTHER TWO PARTIES CAN CONTINUE THEIR CONVERSATION PRIVATELY. IF THE DIALED PARTY DOES NOTANSWER: DEPRESS THE SWITCH HOOK AND RETURN TO THE CALLER. THE THIRD-PARTY WILL BE AUTOMATICALLY DISCONNECTED. IF A B USY SIGNAL IS REACHED: DEPRESS THE SWITCH HOOK AND RETURN TO THE CALLER.
Page 14 of 27 CALL TRANSFER - CENTREX - PRTC CALL TRANSFER FOR CENTREX CAN BE ANYONE OF THE FOLLOWING: CALL TRANSFER - ALLOWS AN END USER TO PASS ON AN ESTABLISHED CALL TO ANOTHER STATION. CALL TRANSFER - INTERNAL ONLY - ALLOWS AN END USER TO PASS ON AN ESTABLISHED CALL TO ANOTHER STATION IN THE CENTREX GROUP. CALL TRANSFER - OUTSIDE - ALLOWS AN END USER TO TRANSFER A CALL FROM OUTSIDE THE CENTREX GROUP TO AN EXTERNAL CALL. CALL TRANSFER - INDIVIDUAL - INCOMING ONLY - ALLOWS AN END USER TO TRANSFER AN INCOMING CALL TO ANOTHER STATION IN THE SAME CENTREX GROUP. CALL TRANSFER - INDIVIDUAL - ALL CALLS - ALLOWS AN END USER TO TRANSFER ONLY ESTABLISHED CALL TO ANOTHER STATION WITHIN OR OUTSIDE THE CENTPEX GROUP, CENTREX
Page 15 of 27 CALL WAITING /CANCEL CALL WAITING - PRTC ALLOWS YOU TO KNOW THAT THERE IS AN INCOMING CALL WHILE YOU ARE ON THE LINE. THIS FEATURE ALERTS ITS USER VIA A SOFT AUDIBLE TONE. (THE CALLER HEARS A NORMAL RING.) IF THE NEW CALL ISN'T ANSWERED, THE TONE REPEATS EVERY 10 SECONDS UNTIL THE CALLER HANGS UP. * YOU WILL RECEIVE THAT IMPORTANT CALL WHILE YOU ARE ON THE LINE. * WORKS LIKE A SECOND LINE BUT COSTS LESS. * YOU CAN AVOID MISSING CALLS, SO YOUR BUSINESS IS ALWAYS UP AND RUNNING. * YOU CAN CHOOSE TO CANCEL THE CALL WAITING, SO YOU WILL NOT BE INTERRUPTED IF YOU CHOOSE NOT TO BE. RESIDENTIAL AND BUSINESS WHEN A USER IS BUSY ON A CALL AND ANOTHER CALL ATTEMPTS TO TERMINATE ON THE LINE, THE USER RECEIVES THE CALL WAITING TONE. THE USER CAN THEN DO ONE OF THE FOLLOWING: FOR RESIDENCE AND BUSINESS USERS: 1. PRESS THE SWITCH HOOK OR FLASH BUTTON TO PUT THE INITIAL CALL ON HOLD AND ANSWER THE NEW INCOMING CALL. * ALTERNATE BETWEEN CALLS BY PRESSING THE SWITCH HOOK. 2. OR HANG UP TO ANSWER THE NEW CALL. 3. OR IGNORE THE CALL WAITING. THE NEW CALLER WILL CONTINUE TO HEAR A NORMAL RING UNTIL HE OR SHE HANGS UP. FOR CENTREX USERS: TO ANSWER A NEW CALL 1. PUT THE FIRST CALL ON HOLD BY PRESSING THE SWITCH HOOK 2. LISTEN FOR DIAL TONE AND DIAL *52
Page 16 of 27 TO RETURN TO THE FIRST CALL OR ALTERNATE BETWEEN CALLS 1. PRESS THE SWITCH HOOK AND LISTEN FOR DIAL TONE. 2. DIAL *52 CALL WAITING /CANCEL CALL WAITING - PRTC (CONT...) TO CANCEL CALL WAITING - THIS FEATURE ALLOWS A USER TO STOP THE OPERATION OF CALL WAITING. 1. LIFT THE RECEIVER AND LISTEN FOR DIAL TONE. 2. DIAL *70 (TOUCH-TONE AND 1170 ROTARY/PULSE) 3. LISTEN FOR DIAL TONE. 4. PLACE THE CALL AS YOU NORMALLY WOULD. CANCEL CALL WAITING DEACTIVATES CALL WAITING FOR THE NEXT CALL TO BE MADE. IT MUST BE USED BEFORE EACH CALL THAT A USER WANTS IT ACTIVATED ON. NOTES: IF YOU HAVE BOTH CALL HOLD AND CALL WAITING, YOU NEED TO DIAL * 52. AFTER PRESSING THE SWITCH HOOK TO TOGGLE BETWEEN CALLS. A FIRST CALL CAN NOT BE ADDED TO THE NEW CALL, IF YOU HANG UP WHILE THE NEW CALLER IS STILL ON THE LINE, YOUR PHONE WILL RING. IF A THIRD CALLER TRIES TO GET THROUGH WHILE YOU ARE ON THE LINE WITH TWO CALLERS, THAT PARTY WILL GET A BUSY SIGNAL. CALL WAITING HANDLES ONLY TWO CALLS AT A TIME. CODE CALLING - CENTREX - PRTC SERVICES: THIS FEATURE ALLOWS ATTENDANTS AND END USERS TO DIAL AN ACCESS CODE AND A 2 OR 3 DIGIT PARTY CODE TO ACTIVATE SIGNALING DEVICES (BELLS, HORNS, GONGS ETC.) WITH A CODED SIGNAL CORRESPONDING TO THE CALLED CODE. CENTREX
Page 17 of 27 DIRECTED CALL PICKUP WITH BARGE IN - PRTC THIS FEATURE PROVIDES THE ABILITY TO ANSWER CALLS DIRECTED TO A SPECIFIC LINE, FROM ANY OTHER TELEPHONE LINE IN THE USER GROUP. IT ALSO ALLOWS THE USER, ATTEMPTING TO PICK UP THE CALL, TO BRIDGE INTO A PREVIOUSLY ESTABLISHED CONVERSATION. YOU CAN PICK UP A CALL THAT IS RINGING ON ANY OTHER PHONE (AS LONG AS YOU KNOW THE NUMBER OF THE RINGING STATION) WITHOUT HAVING TO LEAVE YOUR DESK. YOU CAN JOIN A CONVERSATION ALREADY IN PROGRESS, ESTABLISHING A THREE WAY CONVERSATION. CENTREX TO ACTIVATE 1. LIFT THE RECEIVER (FROM ANY IDLE TELEPHONE THAT HAS DIRECTED CALL PICKUP WITHIN THE SAME TELEPHONE GROUP AS THE TELEPHONE THAT IS TO PICKED). 2. HEAR DIAL TONE. 3. DIAL THE DIRECTED CALL PICKUP ACCESS CODE *56. 4. HEAR A SECOND DIAL TONE. 5. DIAL THE EXTENSION NUMBER WHICH MAY BE ANY VALID TELEPHONE NUMBER THAT HAS DIRECTED CALL PICKUP WITHIN THE SAME GROUP. 6. IF THE TELEPHONE LINE TO BE PICKED UP IS RINGING, A TALKING CONNECTION IS ESTABLISHED BETWEEN THE USER AND THE CALLING PARTY. THE INCOMING CALL IS TRANSFERRED FROM THE CALLED TELEPHONE TO THE USER. 7. THE PICKED UP TELEPHONF, IS RELEASED FROM THE CALL AND MAY BE USED TO RECEIVE OR ORIGINATE ADDITIONAL CALLS. 8. IF THE TELEPHONE TO BE PICKED UP IS BUSY AT THE TIME THE DIRECTED CALL PICKUP REQUEST IS MADE (THAT IS, THE
Page 18 of 27 RINGING TELEPHONE IS ANSWERED BEFORE THE DIRECTED CALL PICKUP REQUEST), THEN THE DIRECTED CALL PICKUP CALL WILL BARGE IN. THE PARTY ON THE STATION BEING PICKED UP WILL HEAR AN ALERT TONE. 9. A THREE-WAY CONNECTION IS COMPLETED DIRECTED CALL PICKUP WITHOUT BARGE-IN - PRTC THIS FEATURE IS IDENTICAL TO THE DIRECTED CALL PICKUP WITH BARGE-IN FEATURE EXCEPT, IF THE LINE IS BEING PICKED UP HAS ALREADY BEEN ANSWERED; THE PARTY DIALING THE PICKUP CODE IS ROUTED TO REORDER RATHER THAN PERMITTED TO BARGE IN ON THE ESTABLISHED CONNECTION AND CREATE A THREE-WAY CALL. YOU CAN PICK UP A CALL THAT IS RINGING ON ANY OTHER PHONE WITHOUT HAVING TO LEAVE YOUR DESK. IF YOU ATTEMPT TO PICK UP A CALL THAT IS ALREADY IN PROGRESS, YOU WILL NOT INTERRUPT THE CONVERSATION, YOU WILL BE ALERTED VIA A BUSY SIGNAL THAT A CONVERSATION IS ALREADY UNDERWAY. CENTREX TO ACTIVATE 1. LIFT RECEIVER FROM ANY IDLE TELEPHONE. 2. HEAR DIAL TONE. 3. DIAL THE DIRECTED CALL PICKUP ACCESS CODE *55 4. HEAR A SECOND DIAL TONE. 5. DIAL THE NUMBER OF THE TELEPHONE TO BE PICKED UP. 6. WHILE THE CALLED TELEPHONE IS RINGING, ANY MEMBER OF THE PICK-UP GROUP CAN ANSWER THE CALL, AND THE INCOMING CALL IS TRANSFERRED FROM THE CALLED TELEPHONE. 7. THE CALLED TELEPHONE IS THEN MADE IDLE AND MAY RECEIVE OR ORIGINATE CALLS. 8. IF THE EXTENSION IS ANSWERED AFTER SOMEONE ELSE HAS PICKED UP THE CALL, A BUSY SIGNAL IS RETURNED.
Page 19 of 27 DISTINCTIVE RINGING (OR SELECTIVE RINGING) THIS FEATURE ENABLES A USER TO DETERMINE THE SOURCE OF AN INCOMING CALL FROM A DISTINCTIVE RING. THE PATTERN IS BASED ON WHETHER THE CALL IS FROM WITHIN THE STATION GROUP OR EXTERNAL TO THE STATION GROUP. PROVIDES THE ABILITY TO DETERMINE WHETHER A CALL IS FROM WITHIN THE CENTREX GROUP OR FROM THE OUTSIDE. CENTREX THIS FEATURE IS PROGRAMMED IN THE SWITCH AND IS NOT USER CHANGEABLE. DISTINCTIVE RINGING/CALL WAITING TONE -PRTC. THIS FEATURE APPLIES A DISTINCTIVE RINGING OR CALL WAITING TONE PATTERN THAT ENABLES A STATION USER TO DETERMINE THE SOURCE OF AN INCOMING CALL. THE PATTERN IS BASED ON WHETHER THE CALLS ARE FROM WITHIN THE STATION GROUP, EXTERNAL TO THE STATION GROUP, OR ORIGINATED FROM A STATION WITH A DIAL CALL WAITING OR CALL WAITING ORIGINATING FEATURE. A STATION MUST HAVE CALL WAITING SERVICES FOR THIS FEATURE TO WORK. PROVIDES THE ABILITY TO DETERMINE WHETHER THE CALL IS FROM WITHIN THE CENTREX OR FROM THE OUTSIDE. CENTREX THE STATION USER CAN ACTIVATE AND DEACTIVATE DISTINCTIVE RINGING AS WELL AS CHANGE THE DISTINCTIVE RINGING PATTERN. NUMEROUS PATTERNS ARE AVAILABLE AND ARE OUTLINED IN THE 5ESS HANDBOOK.
Page 20 of 27 GROUP CALL PICKUP - ORIGINATING - PRTC USER OPTION: THIS FEATURE ALLOWS ANY USER TO ANSWER ANY CALL WITHIN A PRESET PICK UP GROUP. IF MORE THAN ONE STATION IN THE PICK UP GROUP HAS AN UN-ANSWERED INCOMING CALL, THE STATION RINGING THE LONGEST WILL BE PICKED UP FIRST. CALL PICK UP ANSWERS A CALL THAT HAS BEEN DIRECTED TO ANOTHER STATION WITHIN THE SAME PRESET GROUP. THIS FEATURE IS ALSO KNOWN AS WILD CARD, REGULAR CALL PICKUP, AND CALL PICKUP-ORIGINATING. CALLS CAN BE PICKED UP FROM ANY STATION. CENTREX TO ACTIVATE 1. AFTER HEARING A PHONE RING IN YOUR PICK UP GROUP, LIFT RECEIVER AND LISTEN FOR DIAL TONE. 2. DIAL * 51 WHILE THE CALLED STATION IS RINGING AND YOU WILL BE CONNECTED TO A CALLER. IF MORE THAN ONE STATION IN THE GROUP IS ON THE PICKUP QUEUE, THE STATION THAT HAS BEEN RINGING THE LONGEST IS PICKED UP FIRST. ONCE THE CALL HAS BEEN PICKED UP, THE STATION FROM WHERE THE CALL WAS ORIGINALLY ROUTED IS IDLED FOR SUBSEQUENT TERMINATING CALLS, OR IT CAN BE USED TO ORIGINATE CALLS.
Page 21 of 27 GROUP CALL PICKUP - TERMINATING - PRTC SERVICES: USER OPTION: THIS FEATURE DESIGNATES WHICH LINES CAN BE PICKED UP AND ALLOWS THE CALL DIRECTED TO THE USER TO BE PICKED UP BY ANOTHER STATION. THIS FEATURE IS ALSO KNOWN AS WILD CARD. CALLS CAN BE PICKED UP FROM ANY STATION. CENTREX TO ACTIVATE 1. AFTER HEARING A PHONE RING IN YOUR PICK UP GROUP, LIFT RECEIVER AND LISTEN FOR DIAL TONE 2. DIAL * 51 WHILE THE CALLED STATION IS RINGING AND YOU WILL BE CONNECTED TO A CALLER. IF MORE THAN ONE STATION IN THE GROUP IS ON THE PICKUP QUEUE, THE STATION THAT HAS BEEN RINGING THE LONGEST IS PICKED UP FIRST. ONCE THE CALL HAS BEEN PICKED UP, THE STATION FROM WHERE THE CALL WAS ORIGINALLY ROUTED IS IDLED FOR SUBSEQUENT TERMINATING CALLS, OR IT CAN BE USED TO ORIGINATE CALLS. GROUP NUMBER PLAN - CENTREX & ISDN PRTC RESERVES A RANGE OF NUMBERS FOR CENTREX AND ISDN CUSTOMERS
Page 22 of 27 HUNTING FEATURES - CIRCULAR HUNTING SERVICES: THIS FEATURE (SIMILAR TO REGULAR HUNTING) IS A LINE HUNTING ARRANGEMENT THAT ALLOWS ALL LINES IN A MULTILINE HUNT GROUP (MLHG) TO BE TESTED FOR BUSY, REGARDLESS OF THE POINT OF ENTRY. HUNTING STARTS AT THE TERMINAL ASSOCIATED WITH THE DIALED NUMBER AND CONTINUES THROUGH THE LAST TERMINAL IN THE HUNT GROUP, THEN PROCEEDS TO THE FIRST TERMINAL IN THE GROUP AND CONTINUES TO HUNT SEQUENTIALLY THROUGH THE REMAINING LINES IN THE GROUP. BUSY TONE IS RETURNED IF THE CALLED TERMINAL IS REACHED WITHOUT FINDING ONE THAT IS IDLE. IF A LINE IS BUSY, THE CALLER WILL AUTOMATICALLY BE TRANSFERRED TO ANOTHER LINE STATION. RESIDENTIAL, BUSINESS, CENTREX, PBX TRUNKS AND DIRECT INWARD DIALED TRUNKS. NONE - AUTOMATICALLY ACTIVATED IN THE SWITCH HUNTING - NON -HUNTING NUMBER SERVICES: THIS FEATURE IS A HUNTING ARRANGEMENT- IF THE LEAD NUMBER OF THE HUNT GROUP IS CALLED, THE NON-HUNT NUMBER WILL BE A PART OF MULTILINE HUNT GROUP. IF THE NON-HUNTING NUMBER IS CALLED DIRECTLY, THE CALL WILL NOT HUNT TO THE NEXT TERMINAL IF THE LINE IS BUSY. BUSINESS, RESIDENCE, CENTREX, PBX TRUNK & DID TRUNK NONE AUTOMATICALLY PROGRAMMED IN THE SWITCH
Page 23 of 27 HUNTING - REGULAR MULTILINE HUNTING SERVICES: THIS FEATURE IS A LINE HUNTING ARRANGEMENT THAT PROVIDES SEQUENTIAL HUNT OVER THE REMAINING LINES IN THE MULTILINE HUNT GROUP. IT WILL NOT TEST ALL LINES IN THE HUNT GROUP, BUT RATHER ONLY THOSE FOLLOWING THE ACTUAL STATION CALLED. IF A LINE IS BUSY, THE CALLER WILL AUTOMATICALLY BE TRANSFERRED TO ANOTHER LIVE STATION BUSINESS, RESIDENCE, CENTREX, PBX TRUNK & DID TRUNK NONE - AUTOMATICALLY PROGRAMMED IN THE SWITCH HUNTING - SERIES COMPLETION THIS FEATURE IS A FORM OF HUNTING SIMILAR TO THE MULTILINE HUNT GROUP (MLHG) HUNTING AND THE CALL FORWARDING BUSY LINE (CFBL) FEATURE. IT ALLOWS CALLS MADE TO A BUSY DIRECTORY NUMBER TO BE ROUTED TO ANOTHER DIRECTORY SPECIFIED NUMBER. THE SERIES COMPLETION HUNTING BEGINS WITH THE ORIGINALLY DIALED MEMBER OF THE SERIES COMPLETION GROUP, AND SEARCHES FOR AN IDLE DIRECTORY NUMBER FROM A LIST OF DIRECTORY NUMBERS. IF A LINE IS BUSY, THE CALLER WILL AUTOMATICALLY BE TRANSFERRED TO ANOTHER LIVE STATION. BUSINESS, RESIDENCE, CENTREX, PBX TRUNK & DID TRUNK NONE - AUTOMATICALLY PROGRAMMED IN THE SWITCH HUNTING - UNIFORM CALL DISTRIBUTION THIS FEATURE IS A HUNTING ARRANGEMENT THAT PROVIDES UNIFORM DISTRIBUTION OF TERMINATED CALLS TO MEMBERS OF A MULTILINE HUNT GROUP. THIS TYPE OF HUNT IS SIMILAR TO THE AUTOMATIC CALL DISTRIBUTION FEATURE. REFER TO CIRCULAR HUNT FEATURE FOR SOME SIMILARITY. UNIFORM CALL DISTRIBUTION DOES A PRE-HUNT FOR THE NEXT CALL. IT SEARCHES FOR THE NEXT IDLE MEMBER AND SETS THE MEMBER AS A START HUNT POSITION FOR THE NEXT CALL. IF NO IDLE MEMBER IS FOUND, THE START POSITION IS THE LAST CALLED MEMBER PLUS 1. IF A LINE IS BUSY, THE CALLER WILL AUTOMATICALLY BE TRANSFERRED TO ANOTHER LIVE STATION. BUSINESS & CENTREX NONE AUTOMATICALLY PROGRAMMED IN THE SWITCH
Page 24 of 27 LOUDSPEAKER PAGING - CENTREX - PRTC LOUDSPEAKER PAGING ALLOWS DIAL ACCESS TO USER OWNED LOUDSPEAKER PAGING EQUIPMENT. (THE CALLED PARTY CAN DIAL AN ACCESS CODE FROM ANY STATION IN THE CENTREX GROUP TO BE CONNECTED TO THE PAGING PARTY.) END USERS MUST PROVIDE NECESSARY ON-PREMISES EQUIPMENT FOR THIS FEATURE. IF A LINE IS BUSY, THE CALLER WILL AUTOMATICALLY BE TRANSFERRED TO ANOTHER LIVE STATION. CENTREX NONE - AUTOMATICALLY PROGRAMMED IN THE SWITCH RADIO ACCESS PAGING - CENTREX - PRTC PACKAGE: PRICE: THIS FEATURE ALLOWS ATTENDANTS AND STATION END USERS TO ACCESS RADIO PAGING EQUIPMENT AND PAGE INDIVIDUALS CARRYING POCKET RADIO RECEIVERS. THE PAGED PARTY, UPON RECEIVING THE PAGE, ESTABLISHES A VOICE CONNECTION WITH THE PAGING PARTY BY DIALING A UNIQUE ANSWER CODE FROM ANY STATION IN THE CENTREX GROUP. THE END USER MUST PROVIDE ANY NECESSARY ON-PREMISE EQUIPMENT FOR THIS FEATURE. CENTREX NONE - AUTOMATICALLY PROGRAMMED IN THE SWITCH INCLUDED IN A PACKAGE NO CHARGE INCLUDED IN PACKAGE
Page 25 of 27 SPEED CALL 8 - PRTC NOTE: USER OPTION: THIS FEATURE ALLOWS A USER TO DIAL SELECTED NUMBERS USING LESS DIGITS THAN NORMALLY REQUIRED. THIS FEATURE IS KNOWN AS A ONE DIGIT SPEED CALL LIST (EIGHT NUMBERS CODED [2] THROUGH 9). A CALLER CAN DIAL A NUMBER USING ONE DIGIT. OFFICES ARE AT CAPACITY... NO NEW CUSTOMERS RESIDENTIAL, BUSINESS & DORM CENTREX TO ACTIVATE 1. LIFT THE RECEIVER AND LISTEN FOR DIAL TONE 2. DIAL * 74 (TOUCH-TONE) OR 1174 (ROTARY/PULSE) AND LISTEN FOR A STEADY DIAL TONE. 3. DIAL THE ONE DIGIT SPEED CALL NUMBER, FOLLOWED BY THE TELEPHONE NUMBER. THESE NUMBERS MUST RANGE FROM 2 TO 9. 4. LISTEN FOR 3 SPURTS OF TONE FOLLOWED BY A STEADY DIAL TONE. 5. HANG UP 6. TO CHANGE THE NUMBER YOU HAVE PROGRAMMED TO THE ONE DIGIT SPEED CALL NUMBER, REPEAT STEPS I THROUGH. TO USE: 1. LIFT THE RECEIVER AND LISTEN FOR DIAL TONE 2. DIAL THE ONE DIGIT SPEED CALL NUMBER
Page 26 of 27 SPEED CALL 30 - PRTC NOTE: USER OPTION: THIS FEATURE ALLOWS A USER TO DIAL SELECTED NUMBERS USING LESS DIGITS THAN NORMALLY REQUIRED. THIS FEATURE IS KNOWN AS A TWO DIGIT SPEED CALL LIST (THIRTY NUMBERS CODED 20 THROUGH 49). A CALLER CAN DIAL UP TO 30 NUMBERS USING TWO DIGITS OFFICES ARE AT CAPACITY. NO NEW CUSTOMERS CENTREX, BUSINESS, CENTREX DORM & RESIDENTIAL TO ACTIVATE: 1. LIFT THE RECEIVER AND LISTEN FOR DIAL TONE. 2. DIAL * 75 (TOUCH-TONE) & 1175 (ROTARY/PULSE) AND LISTEN FOR A STEADY DIAL TONE. 3. DIAL THE TWO DIGIT SPEED CALL NUMBER, FOLLOWED BY THE TELEPHONE NUMBER. THESE NUMBERS MUST RANGE FROM 20 TO 49. 4. LISTEN FOR 3 SPURTS OF TONE FOLLOWED BY A STEADY DIAL TONE 5. HANG UP. 6. TO CHANGE THE NUMBER YOU HAVE PROGRAMMED TO THE ONE DIGIT SPEED CALL NUMBER, REPEAT STEPS I THROUGH. TO USE: 1. LIFT THE RECEIVER AND LISTEN FOR DIAL TONE 2. DIAL THE TWO DIGIT SPEED CALL NUMBER
Page 27 of 27 TERMINAL GROUP AND STATION RESTRICTION USER OPTION: PACKAGE: PRICE: THIS FEATURE IS DEFINED AS TWO OR MORE STATIONS THAT RESTRICT SCREENING CAPABILITIES FOR SOME FEATURES. IT BASICALLY DEFINES THE LEVEL OF CALLING A STATION WILL HAVE. EXAMPLES ARE INTRAGROUP ONLY, TOLL RESTRICTION, ETC. * PROVIDES THE ABILITY FOR SELECTIVE RESTRICTION. CENTREX NOT APPLICABLE NOT INCLUDED IN A PACKAGE NO CHARGE. INCLUDED IN THE ACCESS LINE RATE THREE WAY CALLING - PRTC THIS FEATURE ALLOWS A USER TO ADD A THIRD PARTY TO A CONVERSATION WITHOUT AN OPERATOR'S ASSISTANCE. THE CUSTOMER ADDING THE THIRD PARTY PAYS FOR ALL CHARGES ON CALLS PLACED FROM THEIR TELEPHONE TO THE OTHER TELEPHONE ON THE CONNECTION. * CALLER CAN TALK TO TWO FRIENDS, RELATIVES OR BUSINESS ASSOCIATES AT THE SAME TIME. * SAVES TIME. * SAVES THE CALLER FROM DISCUSSING THE SAME THING MORE THAN ONCE. CENTREX, BUSINESS, & RESIDENTIAL USER OPTION: TO ACTIVATE 1. ASK THE FIRST PARTY TO WAIT. 2. DEPRESS THE SWITCH HOOK. 3. LISTEN FOR 3 SPURTS OF DIAL TONE, FOLLOWED BY A STEADY DIAL TONE. 4. DIAL THE TELEPHONE NUMBER OF THE SECOND PARTY. 5. WHEN THE SECOND PARTY ANSWERS, ANNOUNCE THAT A THREE WAY CALL IS BEING ESTABLISHED. 6. DEPRESS THE SWITCH HOOK, ALL THREE PARTIES ARE CONNECTED