Telephony Features and Instructions
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1 Telephony Features and Instructions Call Forwarding... 1 Call Hold... 1 Call Park... 1 Call Pickup... 2 Call Trace... 2 Consultation Hold... 2 Last Number Redial... 2 Network Speed Dial... 2 Ring Again... 3 Six Way Conference... 3 Speed Call... 3 Three Way Conference... 3 Transfer... 4 Transfer to Voice Mail... 4 Per Call Blocking... 4 Note for all users: If you encounter a busy signal or any trouble activating a feature, please contact telecom. Note for business set users: Check to see if your phone is programmed with a feature before attempting to use an activation code. Further, the call transfer button should be used in place of the switch hook. UNK Telecommunications unktelecom@unk.edu
2 Page 1 Call Forwarding allows automatic forwarding of a station's incoming calls to a predetermined number. This number can be an on or off campus phone number. Three Call Forwarding conditions can be programmed on your telephone: forward all calls, forward on a busy, forward on a no answer. One or all of these conditions can be programmed on your phone at one time. To Initiate: 2. Dial the following access codes for the call forwarding you want. All calls *72, busy *90, or no answer * Key in destination number as you would to call it (e.g., lead with a 9 for outside calls). To Cancel: 2. Dial the following call forwarding cancel access codes. All calls *73, Busy *91, or no answer * Listen for confirmation tone. The phone whose calls have been forwarded (All Calls) will ring once. The call cannot be picked up from this phone. The ring is used as a reminder that the phone calls have been forwarded. Call Hold allows a user to place a call in progress on hold. To place a call on hold: 1. Ask party to hold. 2. Depress switch hook or call transfer button to obtain dial tone. 3. Dial #87. To Reconnect: 1. Lift handset, you are reconnected to the held party. Call Park allows a station user to park a call and then retrieve it again from the same or a different station. To Activate: 1. Depress switch hook or call transfer button. Listen for special dial tone. 2. Dial #84. Listen for confirmation tone. Call is now parked on this station number. 3. To Retrieve: 4. Lift handset at any station. Dial #86. Hear special dial tone. 5. Dial four digit phone number where call is parked. Only one call may be parked against a station at a time. Once call is parked, station is free to make or receive calls.
3 Page 2 Call Pickup allows a station user to answer incoming calls to another station within the defined pickup group. Dial *99. The call is connected to your phone. Call Trace allows station user to trace threatening or harassing phone calls from within your defined calling area. 1. After receiving the call, hang up. Lift handset and listen for dial tone. 2. Dial *57 and follow voice recorded instructions. If these calls continue to be received, contact Telecommunications. Consultation Hold allows the initiator of a three way call or transfer to speak privately with the third party before completing the connection. 1. Ask party to hold. Depress switch hook or call transfer button. Dial the party you wish to consult with. 2. Internally dial the 4 digit phone number. Externally dial 9 and the desired number. 3. Consult privately. 4. Wait for the 3rd party to hang up and depress the switch hook or call transfer button to return to the original caller. Last Number Redial allows a station user to redial the last number dialed. Dial ##. Network Speed Dial are speed dial numbers established for all University station users to access. To add commonly dialed off campus numbers used University wide by all station users, contact Business Services. Dial 4 digit phone number below. Blue Cross/Blue Shield Customer Service 3121 Fidelity Retirement Service 3122 Employee Assistance Program (EAP) 3124 TIAA CREF Retirement Service 3125 Travel and Transport 3127 Caremark 3131
4 Page 3 Ring Again allows a station user to camp on to an on campus busy station. The busy station will ring and be connected to the waiting call when it becomes idle. To Activate: 1. When busy signal is encountered, depress switch hook or call transfer button. 2. Obtain dial tone. 3. Dial # Replace handset. 5. When line becomes idle, one long and two short rings will be received at your phone. Pick up handset and busy station will be automatically dialed. To Cancel: Dial #80. Six Way Conference allows a user to conduct a conversation or conference with a total of six parties. Only one of the parties needs to be an on campus phone number. 1. Dial # Hear special dial tone. 3. Dial number of first conferee. 4. Ask first party to hold. 5. Depress switch hook or call transfer button and press # Press hook switch. 7. Dial the number of the next party to be added. Press hook switch and press #95. Repeat above steps to add each additional party to call. (If you encounter a busy, no answer or misdial #96 will drop). Speed Call allows you to pre program a list of 30 frequently dialed numbers. To Program or Change: Dial *75 Listen for special dial tone. 2. Dial a two digit code (00 29). 3. Enter desired telephone number. Dial #. 4. Listen for confirmation tone. 2. Dial * and the assigned two digit code. Three Way Conference allows a station user to add a third party to the existing conversation. 1. Ask first party to hold.
5 Page 4 2. Depress switch hook or call transfer button. 3. Hear special dial tone. 4. Dial number of party to be added. 5. When third party answers, depress switch hook or call transfer button and all three parties will be connected. 6. If you encounter a busy, no answer, make an error in dialing, or wish to return to a twoway call when third party hangs up, depress switch hook or call transfer button twice to reconnect to original party. Transfer allows a station user to contact a third party while on a call, establish a three way conversation and then drop off allowing the two other parties to remain connected. The third party dialed can be an off campus phone number. 1. Depress switch hook or call transfer button. 2. Listen for special dial tone. 3. Dial desired station number. 4. When party answers, announce call, depress switch hook or call transfer button again, and hang up. [If party does not answer, call will return to your phone after 20 seconds. If you encounter a busy, no answer, or make an error in dialing, depress the switch hook or call transfer button twice to reconnect to original party.] Transfer to Voice Mail allows a station user to transfer a caller directly to an on campus voice mail box. 1. Ask caller to hold. 2. Depress switch hook or call transfer button. 3. Listen for special dial tone. 4. Dial When the voice mail system answers, enter 4 digit phone number. 6. Depress switch hook or call transfer button again. 7. Hang up. Per Call Blocking prevents the station s name and number from displaying on Caller ID. Dial *67. Listen for confirmation tone. 2. Dial number to be called.
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LINKSYS SPA941 / SPA942 User Guide Emergency To dial 911 for emergency service, you must dial the Outside Access Digit first (usually 9) + 911. Customer Service / Technical Support (919) 459-2300, option