Team Leader, Data Intelligence New Zealand Fire Service Position Description Job #: 4007 Business Area: Location: Reports to: Data & Spatial Intelligence (DSI) Unit Information, Communications & Technology Services NHQ, Wellington Manager Data and Spatial Intelligence Date: November 2015 6 Month Fixed Term Contract Position context The New Zealand Fire Service (NZFS) is comprised of five regions with around 400 stations, and 9,000 volunteer and paid fire-fighters spread throughout the country. As well as responding to a wide range of emergency situations, the NZFS is focussed on fire safety and prevention in NZ communities. The National Headquarters is a single management and service group representing a range of specialist management disciplines providing expert advice and services to internal and external customers and stakeholders. The Information Communication & Technology Services (ICTS) group is responsible for the strategic alignment of ICT to NZFS strategic objectives and the delivery of ICT enabled projects and services. It reports to the Chief Executive & National Commander and is comprised of the following 4 functional areas: Business Solutions Data & Spatial Intelligence Technology & Support Service Telecommunication Service It is the responsibility of the jobholder to work in this context and provide a superior, quality focused and relevant service to their clients. Vision, mission and values Our Vision: Our Mission: Our Values: Leading integrated fire and emergency services for a safer New Zealand Te Manatū o ngā ratonga ohotata kia haumaru ake ai a Aotearoa To reduce the incidence and consequences of fire and to provide a professional response to other emergencies. Serving our Communities Integrity Adaptability Skill Comradeship Page 1
Position purpose The core purpose of this 6 month fixed term contract position is to lead a small team of business and data intelligence analysts to provide technical support and service delivery of strategic enterprise business intelligence, data warehousing and reporting solutions to the New Zealand Fire Service. The position establishes the business requirements for new solutions and provides technical service delivery of solutions within the ICTS enterprise framework. The position is responsible for managing and maintaining functional enterprise reporting services and solutions for National and Regional Headquarters, including the national strategy and performance business unit, regional planning and performance units, and the Data and Spatial Intelligence (DSI) business unit while maintaining and enhancing delivery of critical operational data and standard operating procedures for the NZFS Communication Centres. The business intelligence solutions are primarily delivered through the Cognos Business Intelligence software suite, with outward focus by this position in supporting the Manager DSI in leading the development of wider and integrated enterprise business intelligence and data architecture strategy and solutions. Key accountabilities The job holder is responsible for: Providing leadership a small team of business and data intelligence analysts to provide technical support and service delivery of: 1. Corporate and operational performance management and measurement systems 2. Enterprise Business Intelligence applications and web-based solutions 3. Enterprise reporting systems and data warehousing solutions 4. Reporting and analytics solutions Assisting with the strategic development and delivery of enterprise business intelligence architecture and technology solutions to support business requirements Providing expert level technical support for national performance measurement and reporting solutions to support the Manager DSI, National Strategy and Performance Manager, and other National and Regional Headquarters business units Technical support, management and delivery of the IBM, Microsoft business intelligence and data warehouse solutions, including the SMART Suite of spatial reporting and analytical applications to industry standards Management, maintenance and technical support, testing and quality assurance of timely and accurate critical operational data from NZFS regions and areas to the NZ Police/NZFS Communications Centres I/CAD system Enhancement and automation of critical operational data workflows and solutions within the NZFS relational database environment and data change management solutions Management, enhancement and development of the NZFS Communication Centres Standard operating procedures (SOP) system Development of enterprise business intelligence and data warehousing solutions to meet changing NZFS business requirements, strategic goals and outcomes Contributing to the development of the overall NZFS enterprise data architecture and management strategies, policies and standards, in consultation with the Manager DSI and the wider ICTS management team - within the ICTS enterprise framework Delivery of DSI services to meet internal and external service levels agreements (SLAs) and memorandums of understanding (MOUs), including services to the National Rural Fire Page 2
Authority (NRFA) and the Ministry of Civil Defence and Emergency Management (MCDEM) Participating in, or leading, special ICTS project work as required Managing procedural documentation and technical documentation for the enterprise data warehousing, enterprise reporting and business intelligence systems and solutions Developing and delivering relevant technical training to NZFS personnel as required Any other duties consistent with the position as may be required from time to time by the Manager DSI. Health and Safety - Management responsibilities Ensuring knowledge of the Health & Safety National Policy and abiding by and actively promoting its principles Ensuring that a safe and healthy working environment is maintained for colleagues and visitors on site, with particular emphasis on ensuring that all identified hazards are controlled, accidents and near miss incidents are managed, and employees are trained or supervised Monitoring the completion of all Occupational Health & Safety records and documentation for staff training, accidents, near misses, accident investigation, hazard management and health & safety goals and objectives Managing the rehabilitation of employees as appropriate, and participating in own rehabilitation should an injury be sustained. Team Leadership Leading and managing the team effectively, ensuring appropriate allocation of work to optimise productivity. Timely performance feedback, management and development in accordance with NZFS policies and practices. Scope of job Financial delegations: Expenditure $ Nil Staff responsibility: Capital Assets $ Nil (Buildings, equipment, systems) Direct employees: 3 Indirect employees: project team members, vendors and contractors Page 3
Key relationships Internal: ICTS teams Communication Centres managers and staff Regional Business Analysts Regional Planning and Intelligence Officers Regional Planning and Performance Managers National Strategy and Performance Manager National Operations Manager Fire Region Managers/Commanders National Rural Fire Authority managers and staff External: Key emergency service partners and stakeholders Data Suppliers to NZFS Emergency Management staff in Territorial Authorities Software and System Suppliers to NZFS Qualifications, attributes and experience Essential: Desirable: Highly developed skills in effective and positive team leadership skills and experience, including negotiating positive change and staff management Demonstrated technical expertise in IBM business intelligence solutions, Microsoft BI Solutions, and other industry enterprise BI solutions Technical expertise in data warehouse constructs, enterprise data management and enterprise data architecture Technical expertise in relational databases and current developments particularly MSSQL to an advanced level, Oracle and/or MSSQL and MS Access Knowledge of the use and application of web technologies to produce web based applications Demonstrated knowledge of how users use, data, a wide range of information technology platforms and applications integrate to deliver business solutions. Demonstrated knowledge of SDLC and software development methodologies Demonstrated knowledge of data management principles particularly as they relate to data transactions, histories and quality assurance procedures Knowledge of project management methodologies and able to plan and successfully manage workload to completion and within SLAs Advanced experience in all aspects of enterprise business intelligence software, data warehousing and delivery of reporting services and solutions. Knowledge of e-government standards, and enabling use of Government open data and shared services to provide benefit to NZFS Experience and working knowledge of legislative and regulatory processes Knowledge of the key principles of quality improvement Degree in Information Systems or related technical field. Page 4
SUPERVISOR: Leads personnel in fulfilling roles and responsibilities to achieve required outcomes. SELF INFLUENCE ETHICS RELATIONSHIPS STRATEGY PEOPLE RESULTS 1. Demonstrates self awareness, reflects on own performance; identifies strengths and development needs. 2. Learns and reflects on how own behaviours and work style impact on others and on work tasks. 3. Actively seeks feedback from managers, peers and direct reports and acts upon it. 4. Sustains effort after performance setbacks; motivates the team to move forward. 5. Maintains an optimistic outlook in challenging situations; retains focus on team outcomes and overcomes significant barriers and obstacles. LF 1. Invites input from team and shares ownership of team outcomes. 2. Clearly communicates to the team how what they do is important to 3. Communicates in an open and frank manner and builds trust amongst team members. 4. Models behaviours that are consistent with the values and practices of the organisation. 5. Shares information with team and helps others to adapt and make change work. 6. Leads team to achieve outcomes aligned to 1. Makes decisions for the team without favouritism or bias. 2. Promotes and models ethical behaviour consistent with values and code of conduct. 3. Leads by example and maintains a high level of professionalism and impartiality; expects and encourages team and peers to apply the same high standards. 1. Builds relationships internally and externally and uses these to develop mutually beneficial outcomes. 2. Establishes, uses and maintains external and internal networks to achieve team goals. 3. Is aware of contentious political issues that impact on the organisation. 4. Communicates and involves the team in campaigns and programmes. 1. Gathers and investigates information from a variety of sources and explores new ideas and different viewpoints. 2. Understands how cultural, social, historical and political factors affect the organisation. 3. Analyses situations systematically and develops realistic solutions. 4. Translates higher level goals and outcomes into appropriate tasks for the team. 5. Understands the need to see the big picture and recognises how relationships and processes fit within it. 1. Trusts individuals and the team to perform. 2. Works collaboratively as part of a team. 3. Is open to the perspective of others. 4. Identifies and nurtures talent. 5. Gives timely recognition and feedback on performance and deals constructively with performance problems. 6. Works with team members to establish performance 7. Resolves interpersonnel and intergroup conflict constructively. 1. Dedicated to meeting the expectations and requirements of internal and external clients. 2. Makes sound decisions and determines a course of action for the team. 3. Establishes quality assurance measures to maintain and improve outcomes. 4. Investigates ways to improve team effectiveness and implements continuous improvement activities. 5. Integrates own knowledge and professional expertise to achieve objectives to achieve results. 6. Accepts ownership of decisions and takes responsibility for team outcomes.