ES&I Operational Team Leader

Transcription

1 ES&I Operational Team Leader Leadership level Leading Others Job level 04 Job family Division / department Reports to manager job title IT@AMP IT Insurance & Super Enterprise Services and Identity IT Delivery Manager - Enterprise Services and Identity Number of direct reports 5-10 Financial accountabilities Key relationships Location of role Nil IT@AMP Support and Project Teams, CSC, Infosys, Wipro Circular Quay The AMP Promise & Our Strategy to Help AMP s vision is to be Australia s and New Zealand s favourite financial services company by Our company was founded in 1849 on a simple promise - to provide financial security so people could live with dignity. Our promise is to help people own tomorrow. Helping people: it s why we began more than 160 years ago, and why we continue. Helping people own tomorrow is a powerful purpose. It has the capacity to make us the company that so many people trust and recommend that we become Australia s and New Zealand s favourite financial services company. That s what we are aiming for by AMP s Culture Bringing our Promise to life Our Promise is help people own tomorrow, and our Practices bring our Promise and customer experience to life. AMP s six simple practices were formed from really listening to our customers, and they define the way we work together to help our customers. They inform our thinking, actions and decisions; the design of every offer, process and system; and every customer experience.

2 Together, the six AMP practices describe how we work at AMP to deliver the experience our customers want: Our customers are at the core of AMP s culture. We believe that what s best for our customer is what is best for our business. We have profound empathy for our customers. We deeply understand their needs, goals, challenges and hopes. We re obsessed with helping our customers live their best life, because that s how we define our own success. AMP employees understand how their work contributes to the strategy and creates customer value. Professionalism and integrity are core to the way we work, we collaborate across the business in service of our customer. We eliminate non-value work that doesen t align and quickly learn and adapt to achieve better outcomes.

3 The function sits within AMP s Group Functions and is the technical hub of AMP, partnering with AMP business units to design, deliver and manage innovative technology solutions that meet the current and future needs of customers. Our vision is to be recognised as AMP's technology innovators and integrators, applying world-class best practice standards and processes. The IT@AMP team is talented and they seek to recruit passionate and skilled people who want to achieve their best. Our high performance culture recognises and rewards people for their contribution and enables them to develop and grow their skills and capabilities in-line with their career goals. Our strategy focuses on four pillars: Our Customers, Agility, Efficiency and our People & Partners

4 Description of department/division The Enterprise Services and Identity team provides a range of Integration and Messaging services within IT@AMP that support a wide range of usage patterns, and styles of integration. This includes ESB, SOA, Managed File Transfer as well as the existing EAI services. It is fast paced, fast growing environment focused on delivering a strong SOA capacity within AMP. Purpose of the role The ES&I Operations team are primarily responsible for providing 24 x 7 operational support for the Enterprise Integration and Messaging Platforms throughout IT@AMP. This includes supporting technologies such as, Tibco Business Works, IBM Websphere MQ, Microsoft SSIS, Axway Tumbleweed Managed File Transfer and the WSO2 product stack ES&I represents the hub of AMPs complex IT Integration and communication framework and the Operations team are dynamic and flexible and work collaboratively throughout the wider AMP Enterprise, to guarantee the stability and performance of this crucial IT function. The role demands a candidate who wants to lead and contribute to our culture of operational excellence and customer focus. This person needs to have a passion for technology, excellent communication skills and the ability to thrive in a fast paced environment. Main focus areas There are a number of areas to concentrate as a Team Leader: Support Leadership provide thought and initiative on a day to day basis in handling a diverse number of scenarios in a structured and consistent manner. This includes analysing the workload at hand and ensuring the work is delegated to team members as required. Environment Management support the ES&I projects by ensuring the environments used by the project teams are always operational and stable. Change Management as the gate keeper to Production, ensuring all system changes are approved on time for execution. Raising concerns to senior managers when the risk profile of a particular change is high. Incident & Problem Management this is a critical part of the role. Incidents must follow a strict procedure and it is important this person can lead other team members in investigations and troubleshooting. He/she will represent ES&I in high severity incidents and show expertise on the technology to help resolve the incident at hand. It is also important to foster a culture of root cause analysis and a recommendation of a fix for the incident. Release Management your team will be coordinating and implementing new code for all ES&I systems. It will be a significant task to lead the team in coordinating these tasks, performing implementation walkthroughs and post implementation reviews with zero impact to Production systems. Continuous Improvement demonstrate the capacity of improving operational processes on an ongoing basis.

5 Role specific Capabilities The candidate must possess the following technical skills: Past experience within Enterprise IT (Integration an advantage) Operating Systems such as Windows, Linux and AIX Practical Database Management skills (MSSQL, Oracle) Scripting and automation experience (also Puppet and/or Jenkins) Solid understanding of ITIL practices and principles It would also beneficial to have the following skills: Previous experience with any of the following products is beneficial: Tibco Business Works, IBM WebSphere MQ, Axway Tumbleweed Managed File Transfer, Microsoft SQL Server Integration Services (SSIS), Attachmate Verastream, WSO2 Previous experience using Cloud services (AWS) would be an advantage Leadership Capabilities Thinks & acts strategically Influences Values & includes others Fosters innovation Shapes performance Develops self and others Business acumen Leads change Experience required 5+ years of operations / production support experience. At least 2 years experience leading a team of support analysts. A solid understanding of Integration and Messaging technologies and architectures is desirable. You will need to demonstrate a blend of strong technical and business knowledge, to show experience in managing a diverse range of platforms and technologies and evidence the ability to work with vendors. Qualification/s required Tertiary Qualifications in computer science or related area or relevant experience