National Manager Online Services for Schools

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1 National Manager Online Services for Schools National Library, Information and Knowledge Services The National Manager Online Services for Schools is responsible for providing strategic and operational leadership for the planned expansion and development of digital content and services provided by Services to Schools, supporting the achievement of our vision that young people have access to effective and connected library services and library learning environments that support their development as readers and digitally literate learners. The National Manager Online Services for Schools will work closely with others to develop frameworks that ensure integrated approaches to online delivery are achieved across the Department and in alignment with directions in the library and education sectors, shaping online services to deliver on the Services to Schools services strategy. The National Manager Online Services for Schools is part of the Schools Management Group and will work with others to develop and deliver services supporting the priority areas of reading engagement, digital literacy and modern library learning environments. Reporting to: Director Literacy Learning Public Programmes Location: Auckland Salary range: Information Management, band K What we do matters our purpose Our purpose is to serve and connect people, communities and government to build a safe, prosperous and respected nation. In other words, it s all about helping to make New Zealand better for New Zealanders. How we do things around here our principles We make it easy, we make it work Customer centred Make things even better We re stronger together Work as a team Value each other

2 The Department of Internal Affairs Te Tari Taiwhenua We take pride in what we do Make a positive difference Strive for excellence Working effectively with Māori Te Aka Taiwhenua our Māori Strategic Framework enables us to work effectively with Māori. We accept our privileged role and responsibility of holding and protecting the Treaty of Waitangi / Te Tiriti o Waitangi. Page 2 of 6

3 What you will do to contribute Strategic Leadership Contribute to the service-wide strategic leadership required to implement the Services Strategy and the integrated services model Provide strategic leadership for the development and delivery of quality online services and content to support learning, including overall management of the schools online delivery channel and Any Questions service Provide thought leadership in aligning and leveraging off the interests of the library, education and digital sectors to achieve national impact Contribution to Services to Schools strategy objectives by effectively leading change and organisational development initiatives and building capability to deliver on the new services strategy Management Provide leadership in customer service management and business operations, leading the team to develop and deliver the work programme for online services Manage the Online Services budget Maintain an up-to-date knowledge base in digital service developments across the ICT, library and education sectors to support service development Provide people and resource leadership for the Online Services team Be accountable for effectively leading and managing the team Establish and maintain effective working relationships with colleagues across National Library and the wider department Undertake business planning and reporting including up to ministerial level when required Oversight for ensuring that knowledge of best practice advances in technology, and relevant research is utilised to future proof digital systems and infrastructure Ensuring that the team consider the unique needs of targeted communities and priority learners identified by the Ministry of Education and deliver effectively to meet their needs As a result we will see Development and delivery of the work programme to the agreed standards There is respect, trust and positive interaction across senior managers Manage service delivery and improvement with the customer at the centre The Online Services team has positive and productive internal relationships Expenditure is phased and managed within the agreed budget Performance and development plans are in place for all team members Page 3 of 6

4 What you will do to contribute Relationship Management Build and maintain key stakeholder relationships in digital services and online developments to support a collaborative approach to developing online services and content to support digital literacy achievement Managing key stakeholder relationships with ICT, Ministry of Education and Digital Services and DIA colleagues Lifting Performance Developing and implementing a programme of operational business improvements and initiatives to build our capability and capacity in the online delivery of services Ensuring compliance with the Government Chief Information Officer (GCIO) web standards Maintaining and keeping current a broad knowledge base in web content development and directions, digital literacy and content curation Ensure that online services consider the unique needs of targeted communities and priority learners identified by the Ministry of Education and deliver effectively to meet their needs Develop the team as a community of learners by leading the creation and implementation of a professional learning plan for the Online Services team and by supporting the team to develop their skills as action researchers. Building an effective team Building the team understanding, knowledge and capability in online service delivery and service development Provide professional leadership to ensure effective practice, developing a positive learning culture Build a team culture that encourages innovation, collaboration and participation from all members of the team Actively shape and build our culture, role modelling DIA s principles and behaviours As a result we will see The Online Services team has positive and productive relationships with external customers and stakeholders High levels of respect, trust and interaction between stakeholders and the team are evident Collaborative partnerships developed externally, providing responsive service innovation and development for and with customers The team achieves wide recognition for the quality and impact of services provided Business improvement opportunities are identified and implemented effectively Online service developed are relevant to the needs of learners and educators, responsive to changing priorities, and used effectively to support the new services strategy A team that is confident and capable in delivering online services to meet the needs of diverse communities Seen as a leader of learning who supports innovative solutions by empowering the team to gather the evidence that leads to best quality outcomes for customers. A highly engaged team that is recognised for its expertise and capability High performing and high potential staff are effectively recruited, developed, supported and retained There is respect, trust and positive interaction across the team Staff at all levels support and contribute to the culture of openness, learning and continuous improvement Page 4 of 6

5 Advise Collaborate with Influence Inform Manage/ lead Deliver to What you will do to contribute Health and safety (for self) Take personal responsibility for keeping self and colleagues free from harm Follow safe working procedures Report all incidents and hazards promptly and suggest appropriate remedies Know what to do in the event of an emergency Cooperate in implementing return to work plans Health and safety (team) Ensure staff are informed of Health & Safety requirements in the work place and are adequately trained to carry out their work safely Ensure prompt and accurate reporting and investigation is carried out for all workplace incidents and injuries Assess all hazards promptly and ensure they are managed As a result we will see A safe and healthy workplace for all people using our sites as a place of work All requirements of DIA s Health and Safety policy and procedures are met Who you will work with to get the job done Internal External Services to Schools leadership group Other National Library, IKS,DIA business groups Online Services team Customers (schools, teachers, students, school library staff, etc.) Stakeholder groups Ministry of Education, other education providers (including AnyQuestions, SLANZA, ICT and education agencies) Your delegations as a manager Human Resources and financial delegations Level E Direct reports 3-5 Your success profile for this role At DIA, we have a Capability Framework to help guide our people towards the behaviours and skills needed to be successful. The core success profile for this role is People Leader. What you will bring specifically Experience: Extensive experience in providing digital literacy and online services in a library and/or educational setting, delivering results using a customer-centred approach Page 5 of 6

6 Your success profile for this role Keys to Success: Setting expectations Encouraging innovation Building effective teams Identifying talent and developing others Motivating others to achieve results Developing business acumen We want our managers and team leaders to: Act as a motivating and resilient leader of high performing people and teams who deliver results to support our goals lead success and achievement through others demonstrate leadership at all levels for all initiatives and organisational activities of DIA, IKS and Services to Schools What you will bring specifically Demonstrated success in online service design, innovation development and implementation Demonstrated successful experience in leading and managing people in a complex and changing environment Demonstrated experience in successful business operations management, systems improvement implementation and sustainable business practices Demonstrated sound judgement in dealing with complex, sensitive or ambiguous issues Knowledge: Knowledge and understanding of best practice user experience design for learning services in online environments Knowledge and understanding of NZ education systems and structures and the teaching and learning context in New Zealand and internationally Knowledge and understanding of digital tools and resources, web content development and directions, digital literacy and content curation Knowledge and understanding of the New Zealand public sector environment Skills: Excellent people and resource management skills, problem solving skills Library services management skills Excellent analytical and problem solving skills combined with the ability to analyse complex data and identify key themes translating into actions Experienced in project management methodology (e.g. Agile) Experienced in web and social media management Other requirements: A relevant tertiary qualification in librarianship and /or teaching and relevant qualification /experience in digital service development Page 6 of 6

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