Change Management for the Public Sector

To successfully manage change, your organisation needs a flexible and adaptive culture, a clear change and communication strategy, strong leadership, and real engagement with staff Change Management for the Public Sector 2016 Changing Culture and Resistance within the Australian Government #changegov $995 plus gst for forum only One day connected forum plus two pre-forum preparatory module workshops 28-29 January 2016, Rydges Melbourne, Melbourne Learn from Case Studies, Strategies and Business Systems: Changing Risk Culture & Governance Distruptive Change and Agile Change Creating Innovation through Change Overcoming Resistance to Change Sticky Change Management Increasing Productivity through Change From: Department of Health & Human Services Emergency Management Victoria Department of Social Services Sydney Trains Queensland University of Technology Metro Trains Melbourne Change Meridian Terra Firma Business Consulting EnablingChange Department of Natural Resources and Mines and Department of Energy and Water Pre-Forum Preparatory Module Workshops: These module workshops are designed in delivering a solid understanding of Change Management and take you to the next level. Module Workshop A: Changeology 101: Tackling Denial and Resistance Module Workshop B: Building Change Capability through a Community of Practice in the Public Sector Official Media Partners: Presented by: www.arkgroupaustralia.com.au

One day connected forum Friday, 29 January 2016 Managing people through change involves motivating your people to work together to plan, make the changes, and to give your team clear goals and defined roles. This sometimes seems impossible, if your staff sees change as a threat, with past changes resulting in job losses and restructures. Change is inevitable in any organisation and the public sector must change to remain relevant, as a one size fits all approach to managing change is ineffective 8:30 Registration and refreshments 9:00 Welcome and Opening Discussion from Chair A Quick Look at the Advances in Change: what we can learn from science Michelle Gibbings, Managing Director, Change Meridian 9:15 The Allsorts Approach to Agile Change In this session Julie will discuss lessons learnt while implementing complex change in large, public and private sector organisations, with distributed workforces. You will gain insight into: How to understand what your stakeholders care about Why relentless commitment to reinvention matters What going the distance requires Julie Weste, Manager, Organisational Change & Programs, Strategy & Support Services, Metro Trains Melbourne Metro has 4,600 employees who are located in the Melbourne CBD and at stations across the network, as well as the five Train Maintenance Facilities. 228 million passenger journeys are made annually on Melbourne s Metro network. Metro s fleet comprises 208 six carriage trains which travel to 218 stations on 858 kilometres of mainline track. Each weekday there are approximately 2300 services which are operated across 16 train lines delivering 760,000 customers to their destinations. 10:15 Public Sector as an Incubator of Innovative Change Practice Government wouldn't be a first thought when innovation is mentioned. Yet Sydney Trains has invested in its customers and staff by incubating a design thinking practice that is transforming the way it goes about change. In this session we'll take a close look at the practice, its impact on the provision of public services and the implications for culture change. Don t let perfect get in the way of progress Could government lead the way for innovation? Transform culture when you re not even looking How design thinking transforms your change practice and company culture How to take innovation from lip service to a public service Andrea de Wattinger, Hub Facilitator, Sydney Trains Sydney Trains operates and maintains the metropolitan rail network in the greater Sydney suburban area. Over 1M customer journeys occur through the Sydney Trains network every weekday; with major reforms significantly improving customer satisfaction and on time running. 11:00 Morning refreshments and networking #changegov 11:15 A Blue Print to Managing Resistance for the Public Sector Why resistance occurs and how to predict it How can we turn resistance into advocacy? Case studies and techniques for managing resistance Recommendations for the public sector Jason Fabbri, Organisational Change, Strategy and Transformation Leader, Department of Health and Human Services and Senior Change Consultant, Terra Firma Business Consulting Jason has strong background in change strategy, business readiness and transformation across a variety of industries including government/public sector, telecommunications, NGO, finance/insurance and sales. 12:00 Riding the Change Curve Lessons from the global rollout of CRM Organise the Organisations Embrace the People Make the Change Stick Tracy Stanley,PhD candidate,school of Management, QUT Business School, Queensland University of Technology Tracy has international experience in change management in Asia and Europe across industries including travel, technology, government, mining, financial services, education and health sectors.

12:45 Networking lunch (let us know if you have any special dietary requirements 2 weeks prior to forum) 1:45 Think Tank: The Culture Club Questions Open Forum Discussion A look at Agile Change Management - Do you change the process to a more linear approach? Culture - a building block for sustainable change Balancing a process driven and culture driven approach to change Steps to build a change agile culture Better understand the elements of culture needed to secure sustainable change in their organisation How to better balance the process and governance necessary to deliver successful change outcomes, with the need for agility and flexibility to respond to changing circumstances The steps required to build a change agile culture How to identify the early indicators of a healthy or unhealthy culture and its impact on the ability to deliver sustainable change Tips on how to galavanise leadership support and ensure leadership alignment Julie Weste, Manager, Organisational Change & Programs, Strategy & Support Services Metro Trains Melbourne Tracy Stanley,PhD candidate,school of Management, QUT Business School, Queensland University of Technology Ute Diversi, Organisational Change Manager at Department of Social Services (DSS) Led and Facilitated by: Michelle Gibbings, Managing Director, Change Meridian Change Meridian is a boutique consulting practice that works with some of the world s largest organisations to help them secure the benefits from organisational change and transformation. It achieves success by analysing, constructing and implementing a path forward, which aligns with the organisation s context and strategic intent, building a change agile culture; and crafting capability to deliver sustainable change. 2:45 How do Cognitive Illusions Influence Decision-Making in Times of Change Case study: EDRMS introduction at the Clean Energy Regulator Overview of cognitive biases focusing on the most common ones that influence decision-making and change management solutions Neuroscience findings why cognitive biases are so powerful and so difficult to overcome How humour helped deal with cognitive biases and used them in favour of the change Why are cognitive illusions so powerful and the most commonly experienced cognitive biases What does the latest research tell us and how can the knowledge of cognitive biases help us plan change management interventions Ute Diversi, Organisational Change Manager, Department of Social Services (DSS) 3:30 Afternoon refreshments and networking #changegov 4:00 Design Led Change The Why, How and When? A Exploratory into the Challenges of Leading Change within Victoria s Emergency Management Sector This will include the exploration of a design led approach to change and strategy, and how lessons gained in emergency management can inform other change leaders. The unique backdrop of the 2009 Victorian Bushfires Royal Commission will add a very real aspect to this session and developing fit for purpose change model that recognised the past, clarified the present and repositioned for the future. Re-creating instilled processes that do not work Utilising the under-utlised Explore the main challenges of change in the emergency management sector in Victoria and a range of methods used since 2009 to lead change How to unify thinking, doing, strategy and planning Paul Davis, Innovation Manager, Emergency Management Victoria Emergency Management Victoria (EMV) was established in July 2014 and plays a key role in implementing the Victorian Government s emergency management reform agenda. We do this by: * Maximising the ability of the emergency management sector to work together and achieve joined up outcomes that are community focused * Leading and facilitating key initiatives focused on system-wide reform with integrated policy, strategy, planning, investment and procurement * Ensuring a stronger emphasis on shared responsibility, community resilience, * consequence management and post emergency recovery activities embedding emergency management across government, agencies and business * Leading and coordinating emergency preparedness, response and recovery with the emergency management sector and community 4:45 Closing remarks and end of forum

PRE - FORUM PREPARATORY Module Workshops Thursday, 28 January 2016 A Registration: 8.30 am Workshop starts: 9.00 am Workshop ends: 12.00 pm Changeology 101: Tackling Denial and Resistance Facilitated by: Les Robinson, Creator, Enabling Change and author of Changeology About the workshop: No matter what the goal or field, this workshop will change the way participants think about, and practice, their change work forever. Find out about: The psychology of denial and resistance; How to lower fears and expand comfort zones; The critical roles of familiarity, autonomy, social proof, and peer-peer buzz Using simple but powerful tools to devise projects that actually enable behaviour change About the workshop leader: Les Robinson, author of Changeology, presents a practical, thought-provoking and enjoyable workshop about what it takes to tackle the biggest obstacles to change - denial and resistance. Whether the context is community change on issues like climate, domestic violence, drug prevention or social welfare, or whether it s about internal organisational change, the rules are just the same. B Registration: 12.30 pm Workshop starts: 1.00 pm Workshop ends: 4.00 pm Building Change Capability through a Community of Practice in the Public Sector Facilitated by: Boyd Bartholomew, Director, BCS p/l Brenda Parker, Deputy Director-General, Business and Corporate Partnership, Department of Natural Resources and Mines and Department of Energy and Water About the workshop: This session will be in presented in two highly constructive and interactive parts. Part 1: Classroom This classroom will show you the crucial elements needed in building change through a community of practice. * Choosing the right tools and technology for you * Get prepared * Develop the programme and gain buy-in * Best practice in making it work * Asking the right questions * How to make a CoP work and * How not to make it work At all points during this session you will be building you own programme with the help of Boyd and Brenda. Part 2: Interactive This will take the classroom to the next level, where you will be able to take back what you have learnt and indentify and create what you your organisations needs next. About your workshop leaders: Brenda has risen through the ranks of corporate services, with experience in service delivery, policy and qualifications in human resources, workplace health and safety, rehabilitation and risk management. One of most her enjoyable stints was as Queensland s Chief Geologist as the first woman and first nongeologist in 120 years to take on that role and a time of significant organisational change. Brenda currently oversees corporate service delivery in human resources, communications, finance and performance management for two agencies; web and creative services for four agencies; and legal and accommodation services for six agencies. It s this unique sector-first partnership model for corporate service delivery she led in 2012 that, aside from her daughter, remains one of her greatest professional achievements. Boyd Bartholomew, Director, BCS p/l Experienced Leader and accredited Change Manangement specialist with proven experience in designing and leading large scale Change and Business Transformation programs. Specialties: Organisational Design and Development, Workplace Change Strategy and Implementation, HR Strategy and Planning, Workplace Investigations, Executive Coaching. Brenda Parker,Deputy Director-General, Business and Corporate, Dept of Natural Resources and Mines/Dept of Energy and Water Supply

5 ways to book your place AT this event Phone: +61 1300 550 662 Fax: +61 1300 550 663 Email: aga@arkgroupasia.com +61 (02) 8913 4000 +61 (02) 8913 4099 Web: www.arkgroupaustralia.com.au Post: Send the completed registration form to Ark Group Australia Pty Ltd, Unit 2, 69 Carlton Crescent, Summer Hill NSW 2160 put your details here (please print): Early Bird offer Book before 13 April 2012 Receive a free Organisation Name Kindle Wi-Fi 6 e-reader Change Management for the Public Sector 2016 28-29 January 2016, Rydges Melbourne SO_web postal address state postcode fax Email phone Early Bird offer Book before 13 April 2012 Receive a free Kindle Wi-Fi 6 e-reader Pricing - circle choice Whole Event Forum and One Workshop q A or q B Forum only Workshops q A or q B Standard Pricing qsave $200 $2185 + GST =$2403.50 qsave $100 $1590 + GST = $1749 q$995 + GST = $1094.50 q$695 + GST = $764.50 Early bird (exp: 24/12/2015) Not valid with any other offer qsave $300 $2085 + GST = $2293.50 qsave $200 $1490 + GST = $1639 qsave $50 $945 + GST = $1039.50 qsave $60 $635 + GST = $698.50 Member offer (exp:24/12/2015) I am a member of an organisation supporting this forum Not valid with any other offer qsave $400 $1985 + GST = $2183.50 qsave $300 $1390 + GST = $1529 qsave $150 $845 + GST = $929.50 qsave $100 $595 + GST = $654.50 Delegate Name Job title Email address 1st 2nd 3rd 4th FREE Signature Expiry Please note: Payment must be received in full prior to the event to guarantee your place Cardholder s Cardholder s sig- o Payment enclosed (Cheques should be made payable to Ark Group Australia Pty Ltd) o Please invoice me Booking 1. Bookings can be submitted at any stage prior to the event, subject to availability. A limited allocation is being held and booking early is therefore recommended. In the event of the booking not being accepted by Ark Group Australia the total amount will be refunded. 2. Payment must be received in full prior to the course. 3. All speakers are correct at the time of printing, but are subject to variation without notice. 4. If the delegate cancels after the booking has been accepted, the delegate will be liable to the following cancellation charges: Cancellations notified over 45 days prior to the event will not incur a cancellation fee. In the event of a cancellation being between 45 and 30 days prior to the event, a 20% cancellation fee will be charged. I have read and accepted the booking conditions o Mastercard o Visa o American Card For cancellations received less than 30 days prior to the event, the full delegate rate must be paid and no refunds will be available. 5. All bookings submitted by e-mail, fax, or over the telephone are subject to these booking conditions. 6. All cancellations must be received in writing. 7. Ark Group Australia will not be held liable for circumstances beyond their control which lead to the cancellation or variation of the programme. 8. All bookings, whether Australian or overseas will be charged Australian GST at the prevailing rate at the time of booking. 9. Delegates are responsible for their own travel, accommodation and visa requirements. We occasionally allow reputable companies to mail details of products we feel may be of interest. If you do not wish to receive this service, please tick this box q F062 Event venue and accommodation Preferential rates are available at the Rydges Melbourne. Please contact the hotel directly to make your reservation, quoting Ark Group Australia as your reference. Rydges Melbourne 186 Exhibition Street Melbourne Phone: 03 9662 0511 www.rydges.com