Improve Patient Flow. Integrated Strategies to. Benefits of attending. Key Speakers. What s new?

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1 Integrated Strategies to Improve Patient Flow 16th & 17th September 2015, Novotel Sydney Central Key Speakers Benefits of attending Capacity planning to drive sustainable change Carrie Marr Director Organisational Effectiveness WESTERN SYDNEY LOCAL HEALTH DISTRICT, NSW Intelligent use of data & technology to drive the patient journey Kate Brockman Leader HEALTH CARE REFORM Improve service design & processes to aid transition of care What s new? Dot McKeen Manager Middlemore Central MIDDLEMORE HOSPITAL, NZ Jayne Dullard Executive Director Communications THE ROYAL CHILDREN S HOSPITAL MELBOURNE, VIC Register 3 delegates at the standard price & bring a 4th delegate FREE! t After hours management t Intelligent discharge planning t Hospital avoidance Pre & Post conference workshops A How to interpret patient data Sponsored by for effective decision making B How to create an information sharing culture to build clinician engagement Spaces are limited, book early to avoid missing out! > see inside for more phone fax registration@criterionconferences.com

2 Improving the transition of care An integrated, whole of health strategy is essential in providing patients with an appropriate and timely level of care. Hospitals from across the country must develop sustainable processes that support the entire patient journey. This conference will explore international and national case studies, building a platform for knowledge sharing to improve patient flow within Australia s Hospitals. You will learn how to: Capacity plan to drive sustainable change Make intelligent use of data & technology to drive the patient journey Improve service design & processes to aid transition of care The presentations were an insight into new ways of thinking, a trigger to try something different and a source of encouragement in our own endeavours - Kim Read, Goulburn Valley Health, Past Attendee, 2015 Improving Patient Flow Who will attend? Hospitals & Government with responsibilities for: Patient Flow Emergency Department Nursing Outpatient & Inpatient Units Clinical Redesign & Innovation Sponsorship opportunities We work closely with corporate partners to create unique and innovative tailored sponsorship packages that best meet your specific marketing, business development and corporate entertainment objectives. Contact Sean on and find out how you can make your mark on this industry. SAVE $400 when you register & pay by 10th July 2015 * Plus key contributions from: Ann Schefe Tweed Byron Health Service Group, NSW Josh Stuart The Alfred, VIC Doug King Hutt Hospital, NZ Dr Sean Clark Caboolture Hospital, QLD Vanessa Raines Western Health, VIC Carmen Hoffmann & Brian Julien Westmead Hospital, NSW Karmen Regan Mater Private Hospital, QLD Walter Kmet WentWest Limited, NSW Gaye Binns & Sara Shaughnessy Townsville Hospital, QLD Paul Tonge * NSW Ambulance Sue Hughes & Nicole Hancock Royal Hobart Hospital, TAS Jeffrey Rowland & Leah Thompson The Prince Charles Hospital, QLD Anne Taylor Western NSW Local Health District, NSW *Pending availability Endorsed by To register phone fax registration@criterionconferences.com

3 Day 1 Wednesday 16th September, :00 Registration, coffee & networking 8:30 Opening remarks from the Chair Capacity planning to drive sustainable change 8:40 Creating learning systems for patient flow Developing meaningful targets Creating a patient centred culture Utilising relevant resources Carrie Marr Director Organisational Effectiveness Western Sydney Local Health District, NSW 9:20 Applying a front to back approach to improve patient outcomes Improving hospital wide efficiencies Monitoring operational KPI s Focusing on outcome solutions Kate Brockman Leader Health Care Reform SPEED NETWORKING 10:00 In this interactive session you will have the opportunity to meet all the delegates in short 60 second bursts, exchange business cards and set up valuable conversations for the rest of the event. 10:30 Morning tea & networking 11:00 Reducing ED pressure through intelligent design Evaluating the Minor Injuries Unit Transforming ED delivery Leveraging data to drive service improvement Doug King Lead Clinical Nurse Specialist Hutt Hospital, NZ 11:40 Optimising workforce capabilities to improve flow in the ED Increasing staff productivity Maximising face to face contact between medical staff and patients Mapping and measuring staff activity Dr Sean Clark Deputy Director of Emergency Department Caboolture Hospital, QLD 12:20 Networking lunch PANEL DISCUSSION 1:20 How can we strengthen relationships with the primary care sector to support integrated care? Dr Sean Clark, Caboolture Hospital, QLD Walter Kmet, Western Sydney Medicare Local, NSW Anne Taylor, Western NSW Local Health District Intelligent use of data & technology to drive the patient journey 2:00 Streamlining patient flow: The Western Health experience Real time ward, patient, and bed state information to reduce capacity Implementing an Intelligent Patient Journey System ( ipjs) Evaluating success Vanessa Raines Director Operational Support Western Health, VIC 2:40 Afternoon tea & networking 3:10 Middlemore Central: Streamlining information through a central platform facility Driving proactive planning through the utilisation of data Promoting clinically driven efficiencies Evaluating effectiveness and improvements Dot McKeen Manager Middlemore Central Middlemore Hospital, NZ 3:50 Development & pilot of a clinical dashboard How data can transform and improve patient flow Integrating data into daily processes Evaluating data improvements Jeffrey Rowland Director Physician Education Internal Medicine & Leah Thompson Manager Research & Quality The Prince Charles Hospital, QLD 4:30 Closing remarks from the Chair & close of day one

4 Day 2 Thursday 17th September, 2015 SAVE $200 when you register & pay by 31st July 2015 * 8:00 Welcome, coffee & networking 8:30 Opening remarks from the Chair Improving service design & processes to aid transition of care INTERACTIVE SPOTLIGHT 8:40 In this interactive session you will gain a better understanding of all the hospitals present within the room and the different challenges they face. 9:10 Clinician engagement through cultural transformation Implementing a cultural change project Engaging senior medical staff Integrating methodologies to encourage engagement Jayne Dullard Executive Director Communications The Royal Children s Hospital Melbourne* Also facilitating interactive workshop B - See page 5. 9:50 Improving patient outcomes through effective discharge planning & interdisciplinary consultation Strengthening the quality of care along entire continuum Promoting information sharing to support integration Strategies to decrease patient length of stay Ann Schefe Director of Nursing & Midwifery Tweed Byron Health Service Group, NSW 10:30 Morning tea & networking 11:00 Redesigning surgical access & scheduling for patients Streamlining processes through the development of a robust booking system Ensuring patients are fit for surgery Decreasing rescheduling through process mapping Carmen Hoffmann Project Lead & Brian Julien Project Lead Westmead Hospital, NSW 11:40 Improving patient experience within day surgery Evaluating patient experience within surgery Managing and communicating business expectations to staff Hard-wiring patient rounding to aid transition of care Karmen Reagen Service Improvement Mater Private Hospital, QLD 12:20 Networking Lunch 1:20 Transforming after-hours care Creating a culture of care progression 24/7 Improving patient safety and avoidance of delays to care Building a coordinated and efficient after hours team Josh Stuart Operations Support Manager The Alfred, VIC 2:00 NSW Ambulance: Managing demand through service integration Clinical innovation to promote ED avoidance Direct referral to Urgent Care Centre/ GP s/ Hospital outreach services Examining Frequent User Management Paul Tonge Acting Manager Sustainable Access & Patient Flow NSW Ambulance 2:40 Afternoon tea & networking 3:10 Sustainable resourcing in rural hospitals to drive patient centred care Transforming communication and integration strategies Configuring patient flow between rural facilities Evaluating effectiveness Gaye Binns Nursing Director Patient Flow & Sara Shaughnessy Rural Service Group Director Townsville Hospital, QLD 3:50 Utilising service redesign to reduce patient length of stay Improving collaboration between staff Examining referral pathways to improve discharge processes Evidence based practice Sue Hughes Clinical Redesign & Nicole Hancock Director of Medical Services Royal Hobart Hospital, TAS 4:30 Closing remarks from the Chair & close of conference Post conference workshop B commences - See page 5. Find us at: #patientflow Health Care Australia blog.criterionconferences.com

5 Workshops Practical guidance on improving patient flow SAVE $100 when you register & pay by 21st August 2015 * Pre Conference Workshop A How to interpret patient data for effective decision making Tuesday 15th September 2015, 5:00pm-8:00pm Workshop price: $499 + GST Effectively interpreting and measuring data is vital in creating informed, patient driven care. What does the data tell us? How can we use it? This interactive workshop will help you develop a framework for utilising and interpreting your data for improved patient outcomes. Why attend this workshop? Learn how to leverage available data for improved service design Learn how to develop an effective business case Learn how to develop a predictive and proactive model of care What you will take away by attending: How to develop meaningful targets How to identify appropriate goals and outputs How to increase staff capacity * Refreshments and dinner will be provided Your workshop leader: Doug King Lead Clinical Nurse Specialist Hutt Hospital, NZ Doug King BN PhD is the lead Clinical Nurse Specialist in the Emergency Department at Hutt Valley District Health Board in New Zealand. Helping to build a team of CNS s in the Emergency Department, Doug has been involved in driving through the changes required for the implementation of nurse lead management of specific injuries presenting to the Emergency Department. The implementation of the Minor Injuries clinic has seen a reduction in the triage to discharge time of patients traditionally left waiting in the ED environment. For a full bio visit To register, call us on or book online Post Conference Workshop B How to create an information sharing culture to build clinician engagement Thursday 17th September 2015, 5:00pm-8:00pm Workshop price: $499 + GST Communication is the DNA of organisational culture, and a critical ingredient in securing optimal patient outcomes. But how do we achieve authentic conversation between administrators, doctors and the broader hospital community? This interactive workshop will provide a framework for courageous and effective communication, exploring tools and processes that have been successfully used in the hospital setting to address capacity constraints and improve the patient journey. Why attend this workshop? Understand the small but significant steps that can be taken to optimise collaboration between hospital administrators and senior medical staff Learn about useful processes to build internal support for difficult decisions Break down communication barriers between staff to support improved patient flow What you will take away by attending: How to contextualise information to aid transition of care How to engage staff to build proactive solutions How to develop a communication framework that promotes great patient care * Refreshments and dinner will be provided Your workshop leader: Jayne Dullard Executive Director Communications The Royal Children s Hospital Melbourne Jayne Dullard is a former journalist and issues management consultant who joined The Royal Children s Hospital (RCH) as Executive Director Communications in In 2013 she launched the Melbourne hospital s social media footprint, which has helped make the RCH the second most visited digital health service in the world, after the Mayo Clinic in the US. Using social media to discuss hospital operational challenges with health consumers, and more pertinently to celebrate clinical successes and outstanding individual achievements by RCH clinicians. Jayne has helped to build a new internal information-sharing culture which contributes directly to the provision of quality healthcare to patients and their families. For a full bio visit

6 Registration Page Integrated Strategies to Improve Patient Flow 16th & 17th September 2015, Sydney Quote the code CC*ASEM when registering and SAVE $100 off the current rate!! How To Register Online: Fax: From outside Aust Tel: From outside Aust registration@criterionconferences.com Team Discounts Register 3 delegates at the standard price & bring a 4th delegate FREE Please note that the standard price will be charged for team discounted registrations, early bird prices are not available for registrations utilising team discounts. Delegates must be registered at the same time from the same organisation in order to receive the team discount. For larger group bookings call us on to find out how you may qualify for greater discounts. Venue Novotel Sydney Central Thomas Street Sydney NSW 2000 Ph: Delegate Details Mail: Criterion Conferences Pty Ltd PO Box R1478 Royal Exchange, NSW 1225 Accommodation Please call the Novotel Sydney Central on and quote the code CRIT0515 to receive your discounted accommodation rate! Subject to availability. Please complete: (Please photocopy for additional delegates) DELEGATE ONE Delegate Firstname: Delegate Surname: Job Title: Department/Branch: Company/Organisation: Telephone: Mobile: Postal Address: Signature: Approving Manager s Name: Cancellations Should you be unable to attend, a substitute delegate is welcome at no extra charge. The company regrets that no cancellations will be refunded, course documentation will, however, be sent to the delegate. For an event cancelled by Criterion Conferences registration fees are fully refundable. Privacy Policy: Any information provided by you in relation to this conference is being collected by Criterion Conferences ABN: and will be added to our database with the primary purpose of contacting you with regards to ongoing research, product development and providing you with information about future Criterion Conferences products and services. If you do not wish to be contacted for these purposes, please tick here when you fax back your registration. We may also share information from our database with other professional organisations (including our event sponsors) to promote relevant services. Please tick here if you do not want your details to be passed on and send this form back to us. Changes to Conference and Agenda: Criterion Conferences reserves the right to alter the programme without notice and is not responsible for any loss or damage or costs incurred as a result of substitution, alteration, postponement or cancellation of any event. Event Prices Tick relevant box If there is a package you require that is not mentioned above, please contact us and we will be happy to provide you with a quote. GST is charged at 10%. Registration fee includes lunch, refreshments and conference documentation. Please contact us for any special dietary requirements. Full payment must be received prior to the conference to ensure admission. Delegates may not share a pass between multiple attendees. Workshop attendees must also register for the conference. *Early bird prices subject to availability. How To Pay Number of delegates: Credit card: Visa Mastercard American Express Bank Transfer (details below) Cheque Total amount $ Please make payable to Criterion Conferences Pty Ltd & mail to Criterion Conferences, PO Box R1478, Royal Exchange, NSW 1225, Quote 4950 on the remittance. Please forward me an invoice Purchase Order No: Cardholder s name: Card No.: Expiry: Signature: Bank Transfers Book & pay by 10 July, 2015* Account Name: Criterion Conferences Pty Ltd Branch: Broadway, NSW, Australia Address: SHOP LG 4/5 THE BROADWAY S/C, Broadway, NSW 2007, Australia Book & pay by 31 July, 2015* Book & pay by 21 Aug, 2015* Standard rates 2 Day Conference $ GST = $ SAVE $400 $ GST = $ SAVE $200 $ GST = $ SAVE $100 Upgrade your package with our Pre & Post Conference Workshops 2 Day Conference + 1 Workshop A or B 2 Day Conference + 2 Workshops Calculate your ticket price $ GST = $ $ GST = $ $ GST = $ $ GST = $ $ GST = $ $ GST = $ $ Bank Name: Westpac BSB Code: Account Number: Ref: 4950 Criterion Conferences ABN number: Standard price after 21 Aug, 2015 $ GST = $ $ GST = $ $ GST = $ Audio Presentation Please send me set(s) $999 + GST = $ Commercial Solution Providers $ GST = $ aqua.3832