TABLE OF CONTENTS WELCOME...

Table of Contents TABLE OF CONTENTS WELCOME... 5 HAWK ALERT EMERGENCY NOTIFICATION SYSTEM... 6 INTRODUCTION TO THE HAWKID... 6 Your HawkID Password Forgotten Password Service STUDENT SECTION... 7 COMPUTER AVAILABILITY... 7 Do I Need to Bring My Own Computer? Requirements for Older Computers Purchasing a New Computer Desktop or Laptop? Apple or Windows? Academic Discounts on Computers COMPUTER ACCESS AND PRINTING... 8 Computing in the ITCs Printing in the ITCs Printing from Anywhere with iprint Laptop Checkout SOFTWARE AVAILABILITY... 10 ITS Software Central Site Licensed Software Microsoft Campus Agreement Educational Pricing Virtual Desktop SECURITY... 11 CONNECTING TO THE INTERNET... 12 UI Wireless ResNet High Speed Access High Speed Internet in University Apartments ITC Computers and E mail Stations E MAIL... 13 Your E mail Address Signing Up for a University E mail Account Anti Spam Tool Attachment Blocking ACADEMIC RESOURCES... 14 ISIS (Iowa Student Information Services) ICON (Iowa Courses Online) Library Electronic Documentation survey@iowa FILE STORAGE... 15 SAFE (Student Academic File space) MyFiles H: Drive Xythos

2 Technology Survival Guide WEB HOSTING... 16 MyWeb UI HOUSING SERVICES... 16 ResNet What Is Needed to Get Connected Registration and Initialization Excessive Bandwidth Usage Feedback Regarding Computer Problems Campus Housing Telephone Service Authorization Codes Video Services TECHNOLOGY FOR STUDENT ORGANIZATIONS... 17 Central Server Web Space Mass Mail to the Campus LISTSERV ITS Wiki Service ASSISTIVE TECHNOLOGY... 18 TECHNOLOGY TRAINING... 18 Student Technology Training Online@Iowa Microsoft E Learning SkillSoft Books 24x7 EMPLOYMENT OPPORTUNITIES... 19 Student Instructional Technology Assistants ITS Help Desk JobNet WiderNet Student Technology Advisory Committee (STAC) WHERE TO GET HELP... 20 FACULTY AND STAFF SECTION... 21 COMPUTER AVAILABILITY... 21 Purchasing a New Computer Academic Discounts on Computers Departmental Computer Purchases COMPUTER ACCESS AND PRINTING... 22 Computing in the ITCs Printing in the ITCs Printing from Anywhere with iprint Computer Equipment Rental SOFTWARE AVAILABILITY... 22 ITS Software Central Site Licensed Software Microsoft Campus Agreement Software Licensing for Departments Virtual Desktop SECURITY... 23

Table of Contents 3 CONNECTING TO THE INTERNET... 24 Wired Data Ports UI Wireless ITC Computers and E mail Express Stations E MAIL AND CALENDARING... 25 Your E mail Address Signing Up for a University E mail Account Anti Spam Tool Attachment Blocking LISTSERV Mass E mail Service EMPLOYMENT RESOURCES... 26 SERVICES FOR INSTRUCTORS... 26 ICON Course Management System OSIRIS Plagiarism Detection Service Instructional Design Student Instructional Technology Assistants (SITAs) Digital Media High Speed Networking Using Internet2 Internet Based Video Conferencing for Instruction Virtual and 3 D Web Modeling Instructional Applications Development Innovations in Teaching Awards Program Learning Spaces Technology Guest IDs and Access SERVICES FOR RESEARCHERS... 28 Consulting for Researchers Grid Computing Application Development/Hosting and Website Hosting Storage and Data Management High Performance Computing (HPC) FILE STORAGE... 29 MyFiles Xythos SURVEY@IOWA AND ITS WIKI... 30 WEB HOSTING... 30 Course Web Space MyWeb ASSISTIVE TECHNOLOGY... 30 TECHNICAL LEARNING/TRAINING... 31 Microsoft E Learning SkillSoft Books 24x7 WHERE TO GET HELP... 32 ITS Help Desk Learning Spaces Technology Team

4 Notes

5 Welcome to The University of Iowa! The Information Technology Services (ITS) organization is dedicated to helping the University fulfill its teaching, research, and service missions. Whether you re a student, a faculty member, or a member of the UI staff, we believe technology services should enable your success. To that end, we re providing this annual edition of our Technology Survival Guide. This booklet and its online counterpart will answer many of the questions you have about technology resources on campus. I encourage you to read through it and keep a copy handy for future reference. And remember that support is available to you through the ITS Help Desk, either in person, over the phone, or online. Refer to the back cover of this guide for Help Desk contact information. I hope you ll view the staff at ITS as your partners in putting the power of technology to work for you during your time at The University of Iowa. Steve Fleagle Chief Information Officer

6 Technology Survival Guide Hawk Alert Emergency Notification System The Hawk Alert System is used to notify the campus community of threats to physical safety in emergency situations (tornado, violence, hazardous material incidents, etc.). Hawk Alert is able to notify you via mobile phone (both voice and text message), home phone, office phone(s), work e mail and personal e mail. You control which of these methods Hawk Alert uses for you. For more information about Hawk Alert including instructions on how to enter your contact information and a list of FAQs go to http://hawkalert.uiowa.edu. Introduction to the HawkID HawkID http://hawkid.uiowa.edu Every member of the University is assigned a unique, personal HawkID. Think of your HawkID as your electronic identity here at The University of Iowa. HawkIDs are based on your name, so Jane Doe might have a HawkID of jdoe or doej. Most of the services offered by ITS are accessed with your HawkID and password. The HawkID system is designed to help reduce the number of passwords used by University of Iowa students, faculty, and staff. Your HawkID Password When you are admitted as a student or hired as an employee, Information Technology Services (ITS) will send a letter to your residing address with your initial HawkID and HawkID password. Because of the sensitive and personal material that you access with your HawkID, it is very important that you are the only person who knows your password. To help secure your account we encourage you to change your password often and to choose a password with characters, numbers and punctuation symbols. You are required to change your password every 180 days but you can change it at anytime. If you suspect that someone knows your password, the best solution is to change your password immediately to avoid security issues. When you change your HawkID password, you are changing it for all of the HawkID enabled services. Forgotten Password Service If you forget your HawkID password you can reset it yourself, as long as you have enrolled in the HawkID Forgotten Password service ahead of time. This service requires you to select questions and provide answers that only you will know. By going through this process, you gain the ability to reset your password any time. The only other way to reset your password is to speak with staff at the ITS Help Desk who can verify your identify and give you a new password.

Student Section 7 Introduction to the Student Section This section has been created for students at The University of Iowa to make it easy to find information that is unique to your needs. You will find information about buying a computer, where you can print on campus, where you can access wireless and how to set it up, getting involved with IT student groups, getting an IT job on campus, and where you can get help with IT services. The section for Faculty and Staff can be found on pages 21 32. Computer Availability Do I Need to Bring My Own Computer? The University of Iowa does not require students to have their own computer. Students can access computers in labs across campus and borrow laptop computers at no charge. However, many students enjoy having their own computer to use at their convenience. Other benefits of having your own computer include the ability to save large amounts of data, install unique software programs, play games, and store music and pictures. If you intend to have your own computer, consider the following requirements for older computers you might already have and suggestions for purchasing a new computer. Requirements for Older Computers Computers that are less than two years old and are running Windows XP or Vista, or Mac OS 10.4 or 10.5, with 1 GB RAM or more should function both with University of Iowa computer networks and with the software students will be using over the next few years. If you want a computer that will be functional for the next four years or more, you may want to purchase a new computer. Purchasing a New Computer http://helpdesk.its.uiowa.edu/demo/ buyingguide When purchasing a new computer, there are a number of features to consider. It is helpful to start by setting a price range, as this will help define what features you can get in the computer. Another decision is whether to purchase a desktop or laptop system. Then you will want to decide whether you are interested in an Apple or Windows computer. Desktop or Laptop? When deciding between purchasing a desktop or a laptop, a few things to consider are: Price laptops are usually slightly more expensive than desktops. Portability do you want or need a computer that you can take to classes or study sessions? Expansion if you are looking for a machine that can grow (add drives, memory, etc.), you probably want a desktop, because it is more difficult and expensive to add on to a laptop. Gaming if you like to play high end computer games, a desktop generally has superior video and audio capabilities. Apple or Windows? Music, graphic arts, or journalism students will use programs on the Apple platform as part of their studies. Students in the College of Business should use a Windows system. Other areas of study are platform independent. Your departmental advisor will be able to help you with specific questions about your field of study. After you have made these choices, you can start to narrow down what features you want

8 Technology Survival Guide on your computer. The online Computer Buying Guide provides more detailed information about some of the features available to you when purchasing a new computer. Academic Discounts on Computers http://helpdesk.its.uiowa.edu/demo The ITS Help Desk maintains a Computer Demo Center online and at the University Capitol Centre location. (See the back cover for a map with the locations marked.) The Demo Center at the Help Desk has demo computers available for students to try out before purchasing. Students can take advantage of academic discounts available for new computers by logging in to the Demo Center site with their HawkID and password. If you have questions about the available options or how to purchase a computer through the University discount program, stop by or contact the ITS Help Desk. Computer Access and Printing Computer Access and Printing http://itc.uiowa.edu Computing in the ITCs More than 1,000 Windows and Macintosh computers are available for student use in the 25 Instructional Technology Centers (ITCs) and 11 University Libraries computing labs on campus. They are conveniently located in residence halls, the IMU, classroom buildings, and the

Student Section 9 University Library. Each ITC computer is equipped with Microsoft Office and more than 80 software applications, including most mainstream graphics, web design, and statistical packages. Visit the ITC website for a list of locations and hours and the available software at each site. Printing in the ITCs Laser printing is available in all 25 ITCs. The cost is 5 cents per printed side for black and white, and 50 cents per printed side for color (where available). All students receive a $10 printing allowance each semester. Charges incurred beyond this amount appear on your monthly U Bill. For more information, visit the ITC website. Printing from Anywhere with iprint New in 2008, the iprint service allows students to print to ITC laser printers from their wireless laptop or home/dorm computers. Regular ITC printing charges apply. For instructions on configuring your computer to print to ITC printers, visit the ITC website. Laptop Checkout University of Iowa students may borrow laptop computers for academic use. Three hour or three day checkout is available at the Main Library ITC and at the Hardin Library for Health Sciences Information Commons. Your IOWA ONE Card (student ID) is required. All laptops are equipped with Microsoft Windows Vista and Microsoft Office 2007 and feature configurable wireless networking technology, which allows students to use on or offcampus wireless networking. For a list of campus wireless hotspots, see the back cover or visit the ITS Help Desk website.

10 Technology Survival Guide Software Availability ITS Software Central http://helpdesk.its.uiowa.edu/software ITS Software Central is just what it sounds like: a place on the web where you can find what software is available to you as a student. Software versions and availability change often, so visit Software Central to download the latest versions or to keep up to date on what is available. Site Licensed Software The University has site licenses for many software packages such as Symantec AntiVirus and WS_FTP Professional. These titles are available free of charge and can be downloaded by University students through the Software Central website. Microsoft Campus Agreement The University of Iowa has a Microsoft campus agreement that makes several software packages available to students at a significantly reduced cost, most for under $12. Some of the Microsoft titles currently available include: Windows Vista, Office Enterprise Edition 2007 (includes Word, Excel, PowerPoint, Outlook, and more), Office 2008 for Mac, and SharePoint Designer 2007. As part of our license with Microsoft, graduating students are eligible to obtain a perpetual license that allows for use, and upgrading, after graduation. Check with the IMU Bookstore for current availability and prices. Virtual Desktop http://virtualdesktop.uiowa.edu Some software titles are conveniently available for use where you reside or on campus without having to purchase an individual license. Virtual Desktop is a web based system that allows you to access several software applications from almost any computer with an Internet connection. Virtual Desktop currently allows access to these applications and many more: Microsoft Office 2007 (Access, Excel, Outlook, Power Point, and Word among others); Adobe Dreamweaver, Fireworks, and Photoshop; and many popular statistical applications like Minitab, SPSS, and SAS. Due to licensing agreements, some software is only available when accessing Virtual Desktop from on campus and through the campus network. Check the Software Central website for complete details on software availability. Educational Pricing In addition to the software already mentioned, many other software makers offer their software to University of Iowa students for an educational price. For example, Mac OS 10.5 is available to students for a discounted price. See the Software Central website for further details.

Student Section 11 Security ITS Help Desk Security Center http://helpdesk.its.uiowa.edu/security IT Security http://cio.uiowa.edu/itsecurity Security has quickly become an essential aspect of technology. Students bringing a computer to campus should take precautions to ensure the physical security of their computer. Some steps to physically secure your personal computer include: personal identity theft or worse. Here are some steps you can take to keep yourself safe online: Keep your passwords confidential and never share your account with anyone else. You are responsible for all activity that occurs from your account! Treat your computer passwords as you would your ATM PIN number. Don t open any e mail attachment unless you know what it is and you are expecting it. Attachments can be dangerous. This is a very common way for viruses, worms, and trojans (all forms of malicious software or malware ) to spread. Don t click on a link in instant messenger clients (AIM, MSN, Yahoo, etc.), even if it s from someone you know, unless you know what it is and you are expecting it. Don t leave your residence hall room or apartment door open or unlocked. Use a cable lock to secure your computer to your desk. If you carry a laptop, never leave it unattended, whether you are on or off campus. Even if you don t have your own computer, everyone needs to be concerned about online and personal security when using technology resources. An online security attack can result in anything from losing your Internet access to Use antivirus software and make sure your operating system and antivirus software are updated regularly. (Preconfigured antivirus software is available to University of Iowa students at no charge.) Be careful what you publish online. Popular sites like MySpace and Facebook are great ways to meet other students and keep in touch with friends and family. But, realize that what you publish online can be available to millions of people on the Internet. Before you upload pictures or text, think about how it might affect your personal security or possibly jeopardize future job prospects.

12 Technology Survival Guide Regularly back up your important documents and files. Lock your computer with a password when you are away from it. See the ITS Help Desk Security Center website for more information on viruses, spyware, and other security issues. Connecting to the Internet The Internet will be an important resource throughout your academic career at The University of Iowa. There are several methods of access available for students. UI Wireless http://helpdesk.its.uiowa.edu/wireless The University of Iowa has wireless connectivity available in many campus buildings and popular outdoor locations on campus such as the Pentacrest and Hubbard Park. The University s wireless system is a secure wireless network that requires users to sign on using their HawkID and password. Information about UI Wireless, including configuration information, wireless hotspot locations, and troubleshooting tips, can be found on the UI Wireless Support Center website. Note that buildings marked on the hotspots map as having UI Wireless may have limited connectivity throughout (i.e., only on certain floors or in certain public areas). ResNet High Speed Access High speed Internet access is available in all University residence halls. This service is called ResNet. Please see page 16 for more information on this service. High Speed Internet in University Apartments http://helpdesk.its.uiowa.edu/universityapts The University of Iowa has partnered with Mediacom in Iowa City to provide high speed cable Internet access to tenants living in University apartments. This connection is handled jointly by Mediacom, which is responsible for ensuring that the cable modem can connect out to the Internet, and Information Technology Services at the University, which is responsible for ensuring your computer is configured correctly. For more information, visit the support center for Internet at University apartments. ITC Computers and E mail Express Stations http://itc.uiowa.edu The University of Iowa has 25 ITC computer labs across campus and over 50 e mail express stations. These computers allow access to Hawkmail, and in the case of ITC computers, the Internet. For more information on ITCs, see page 8.

Student Section 13 E mail E mail http://cs.its.uiowa.edu/email Hawkmail http://email.uiowa.edu Due to its low cost and ease of use, e mail has become a preferred method of communication. The University of Iowa requires every student to maintain a valid e mail account for official communication with University administration and interaction with professors and peers. ITS provides each student with a standard University of Iowa e mail address, most commonly in the form of firstnamelastname@uiowa.edu (for example, janedoe@uiowa.edu). Your E mail Address Your University e mail address is a pointer to your real e mail account (Hawkmail), sometimes referred to as your routing e mail address. Why have the two e mail addresses? One advantage is that by using your official University e mail address, recipients of your e mail will be able to tell who you are and that you are affiliated with The University of Iowa. Another advantage is that your published University e mail address will rarely, if ever, change. This allows you to change your real e mail account behind the scenes as often as you need. You can give out your assigned University e mail address to others and never have to tell anyone to change their address book if you change e mail account providers. Signing Up for a University E mail Account Students can request a University e mail account through ISIS under the My UIowa link. After an account has been created, all mail sent to your University e mail address (firstnamelastname@uiowa.edu) will be routed to that account. You can then check your University e mail account from any Internet browser through the University s Hawkmail page. Anti Spam Tool https://cs.its.uiowa.edu/email/nospam.shtml The University employs many layers of antivirus and anti spam protection, but unrelenting electronic attacks and solicitations are requiring us to strengthen our e mail security practices. The anti spam service is used to reduce the volume of spam that e mail users receive. Currently, e mail marked with the pound sign (e.g., spam?#) indicates the likelihood that a message is spam. More pound signs (#) indicate a higher likelihood that a message is spam. By default, e mail with a spam probability of 90% or greater will be returned to the sender with a message indicating that the e mail was blocked. You may change the default and select the spam level acceptable to you. You may

14 Technology Survival Guide completely opt out of the service, continue to have spam marked and delivered with the pound sign designation, or you may choose to block messages that are spam rated at different thresholds. To select your spam threshold go to the Hawkmail website and click the Anti Spam Tool link. You can log in to the tool with your HawkID and password and adjust your settings at any time. Attachment Blocking http://cs.its.uiowa.edu/email/ attachmentblocking.shtml To protect against viruses, worms, and other malicious programs spread by e mail, the University s Information Technology Services (ITS) organization prevents certain file attachments from entering the University s e mail system. Blocking file attachments that are most commonly used to spread viruses helps protect your computer and data. Academic Resources ISIS (Iowa Student Information Services) http://isis.uiowa.edu ISIS is the Iowa Student Information Services portal and self service website. UI students use ISIS from the point of admission to graduation and beyond to: Monitor admission progress Register for classes and monitor academic progress Request and manage e mail accounts Request a housing assignment in the residence halls Monitor and review financial aid awards Review employee records and University bills The ISIS course list contains up to date information about current, future, and past course offerings at the UI and is publicly accessible. ICON (Iowa Courses Online) http://icon.uiowa.edu ICON is a web based course management system that students use to access online course materials. Using a browser, you can log in with your HawkID and password and click on a course to: Retrieve information from your instructor Complete assignments Interact with other students and the instructor Materials for courses are not available until the start of the semester. Library Electronic Documentation http://www.lib.uiowa.edu The University of Iowa Libraries provide online access to many academic resources, including the InfoHawk online catalog, thousands of fulltext journals, indexes, abstracts, and other databases. Most of the resources are accessible with your HawkID and password from off campus. No other setup is required. survey@iowa http://cs.its.uiowa.edu/sda/survey ITS Survey & Desktop Applications offers an enterprise level, online data collection service available to the University of Iowa community at no cost. The service allows you to create, manage, and distribute surveys from anywhere via a web browser. Generally, any person with a HawkID is eligible to access survey@iowa.

Student Section 15 File Storage SAFE (Student Academic File space) Students at the University who are in the Iowa domain receive a personal network file storage space, called SAFE. This network storage space is meant for housing your important academic files, papers, spreadsheets, and class notes. Each account is given 100MB of storage. You can access this space in a variety of ways: MyFiles (Basic) http://myfiles.uiowa.edu MyFiles basic is a service that lets you access your files via a computer connected to the Internet by using the MyFiles basic web interface. Simply log in to the service and browse, upload, download, and edit your files securely. MyFiles (Premium) http://helpdesk.its.uiowa.edu/myfiles MyFiles premium configures your network storage account to appear on your computer as if it were another drive to save data on, much like a USB flash drive. MyFiles premium is available on both Windows based computers and also Mac OS 10.4 and 10.5. H: Drive Your SAFE network storage space is also available in all the computer labs around campus as well as in Virtual Desktop sessions. The storage space will be mapped as your H: drive on Windows based computers and as a network store with your HawkID if you are using one of the many Macs available across campus. Xythos http://xythos.uiowa.edu Xythos is a web based service intended to provide students at Iowa with an easy to use interface to upload and download files, and share them with users both inside and outside the University. Each Xythos account is granted 100MB of storage space. Access to your Xythos account via the web is always secure. It can also be used to publish static websites. For more information, visit the Xythos website.

16 Technology Survival Guide Web Hosting MyWeb http://myweb.uiowa.edu As a student at The University of Iowa, you have free access to a web hosting service called MyWeb. MyWeb gives you 50MB of space online to publish individual, academic related websites. MyWeb accounts are geared toward simple website publishing and do not support advanced server scripting languages. The URL for your MyWeb account website will be: http://myweb.uiowa.edu/hawkid. UI Housing Services ResNet http://housing.uiowa.edu/resnet ResNet is the high speed Internet connection in the University residence halls. Each student is provided with their own network connection in their room. What Is Needed to Get Connected? To access ResNet, your computer will need to have a network (or Ethernet) card. Typically these will come standard on new computers or can easily be added. If you are bringing a computer to campus, check with the documentation that came with the computer or look for an Ethernet connection on the back of the computer. (An Ethernet connection looks like a slightly larger version of a phone connection.) The final piece of equipment needed to access ResNet is a cable to go from the wall outlet to your computer. When buying the cable, it is important that you purchase a high quality cable, or it may limit your access speed or even prevent access. We recommend using a 10BaseT cable, commonly referred to as a network or Ethernet cable. You will also want to make sure your cable is long enough to go from the data jack in the wall to your computer. presented with the ResNet Acceptable Use Policy. You may need to initialize your port more than once per academic year. ResNet is a privilege and students need to abide by the ResNet Acceptable Use Policy to retain that privilege. Each student must review the policy and accept its terms in order to use ResNet. After your registration information is validated, network connectivity may take up to 30 minutes to commence. Excessive Network Bandwidth Usage Current Bandwidth Usage http://www.residence rooms.uiowa.edu ResNet uses a system that measures network activity from each jack in the residence halls. This system is designed to make ResNet operate in the equitable manner expected by students, ensuring fair and even distribution of resources by limiting excessive outbound network (serving) activity. This system only measures the bandwidth use (i.e., counts bytes); it does not examine the content, destination, or type of traffic. Registration and Initialization The first time you connect your computer to ResNet, you will be required to sign in using your HawkID and password. You will then be

Student Section 17 Students are encouraged to monitor their bandwidth usage to prevent their computer from being isolated from the Internet. A graphical ResNet Bandwidth Usage tool is available to check your bandwidth use. This website must be viewed from your computer while it is connected to your assigned jack on ResNet. Feedback Regarding Computer Problems In the event that a problem with your computer activity is reported to or detected by the University IT Security Office, your computer will be isolated from the normal Internet until it is resolved. This system offers the opportunity to provide you with feedback about the problem, along with instructions to help you resolve it. It also provides support personnel an opportunity to verify that problems which could affect others are fixed, before reconnecting your computer to the normal Internet. Campus Housing Telephone Services http://www.its.uiowa.edu/tns/voice/voice.htm ITS Telecommunication and Network Services provides and maintains local and long distance telephone services for the students in University residence halls and University apartments. Every effort is made to provide students with the products and services they need, along with excellent customer service, reasonable longdistance rates, and the latest in communication technologies. Students are required to supply their own telephone equipment. Authorization Codes Students in the University residence halls and University apartments are required to use a University Authorization Code (UAC) to place long distance calls. Long distance calls are 5 cents per minute. UACs are available on ISIS. Video Services http://www.its.uiowa.edu/tns/videoservices/ video.htm ITS Telecommunication and Network Services provides video services and support to the campus including cable TV in each University residence hall room and University apartment. Technology for Student Organizations Central Server Web Space http://www.uiowa.edu/~uiweb/ public_web_server.html Request Form http://imu.uiowa.edu/osl/manage/ web_request.php Officially recognized student organizations may request space for a website on the University s central web server. These pages must pertain to the student organization in question. The URL for your central server account website will be: http://www.uiowa.edu/~accountid. Mass Mail to the Campus http://cs.its.uiowa.edu/email/massmail The University of Iowa Mass E mail Service provides for the distribution of mass e mail messages (more than 1,000 recipients) to the campus community under a system of administrative approvals. The sender does not receive a list of recipient names or e mail addresses. Recognized student organizations wishing to send a large volume mailing must obtain permission from the Vice President for Student Services. Student organizations may send one

18 Technology Survival Guide mass e mail per semester through the University mass e mail system. LISTSERV http://cs.its.uiowa.edu/email/listserv Mailing lists allow a person to send an e mail message to one address and have it automatically forwarded to many e mail addresses. The University supports LISTSERV by L Soft for e mail list management. LISTSERV offers a variety of e mail list types including announcement only and discussion groups (moderated or unmoderated). LISTSERV allows list owners to maintain their lists through e mail or web browser interfaces. List subscribers can control personal list settings through a simple web interface. The list archives are available online, and list subscribers can read and send messages via e mail or through the web interface. ITS Wiki Service http://wiki.uiowa.edu A wiki is an online resource that allows users to add and edit content collectively (Wikipedia is an example of a wiki). Student organizations may request a wiki site using the link on the wiki site. Assistive Technology ITS Assistive Technology http://cs.its.uiowa.edu/ats Student Disability Services http://www.uiowa.edu/~sds The ITS Assistive Technology Support (ATS) team implements various technologies to enable members of the University community with disabilities. ITS offers assistive technology support on workstations in several ITC computer labs and works closely with partners on campus to provide support for campus technology clients. Students can use this equipment as needed or seek more advanced assistance from Student Disability Services. Technology Training Student Technology Training Information http://helpdesk.its.uiowa.edu/training The Student Technology Training program is for students who will work in support or webrelated positions for colleges, departments, or other administrative units at The University of Iowa. There are two parts to the program: Introduction to Information Technology Creating Websites Online@Iowa http://at.its.uiowa.edu/onlineatiowa Online@Iowa is a onecredit, pass fail course that introduces incoming students to electronic resources at The University of Iowa. Online tutorials provide practice using the University s digital tools for staying in touch, registering for courses, finding your way around campus, conducting research, checking grades, and more. Additional tutorials teach students how to protect their computer s security and avoid plagiarism. The skills and habits presented in the Online@Iowa course can significantly enhance the student experience and contribute to academic success. This course runs for 13 weeks with weekly online quizzes. All course materials are available on the course website. There are no course

Student Section 19 meetings, but instructors are available to provide any needed assistance. Microsoft E Learning http://helpdesk.its.uiowa.edu/software Microsoft makes a variety of training materials available online. Topics covered include Windows XP, Windows Vista, and Microsoft Office 2007. These can be accessed by logging into the Software Download site and clicking on the link for Microsoft E Learning. Please note that some product and language versions may not be available at the time you activate your courses. For up to date information on the availability of E Learning courses, please visit http://microsoft.com/licensing. SkillSoft http://skillsoft.uiowa.edu SkillSoft has almost 3,000 online courses available to you in areas ranging from IT end user training in Microsoft Office and web design, to business and professional skills such as Leadership and Management and Workplace Effectiveness. SkillSoft is available 24/7 from computers with Internet access. These are non credit courses that you can take in your own time to improve your skills. Books 24x7 http://proxy.lib.uiowa.edu The University also provides access to Books 24x7, an online book resource offering unobstructed access to the complete, unabridged contents of almost 10,000 of the latest and best business and technology books. Books 24x7 can be accessed through either SkillSoft or the UI Libraries website. Employment Opportunities Student Instructional Technology Assistants http://at.its.uiowa.edu/training/sita The Student Instructional Technology Assistant (SITA) program supports faculty, graduate students, and staff using instructional technology at The University of Iowa. Graduate and undergraduate SITAs are assigned to work as consultants in Instructional Services at ITS or in designated cooperative units across campus. ITS Help Desk http://helpdesk.its.uiowa.edu/jobs The ITS Help Desk offers job opportunities for students interested in computer support. The Help Desk solves problems and answers questions related to software programs, e mail, UI Wireless, and other University services. If you possess technical and customer service skills and are looking for a rewarding part time job while attending The University of Iowa, let us know by filling out an application online. Jobnet http://www.uiowa.edu/financial aid/jobnet The Student Employment Office sponsors Jobnet, a computerized advertisement system with descriptions of University and non University job openings.

20 Technology Survival Guide Other Ways to Get Involved: WiderNet Project Volunteers http://www.widernet.org The WiderNet Project is a service program at The University of Iowa that works to improve digital communication in developing countries. The current focus is in Africa, and the closest ties and connections are with Nigerian universities. The WiderNet Project provides a volunteer experience that utilizes your skills or trains you in new ones, offering a flexible schedule and a thriving social environment. As a WiderNet volunteer you ll have a chance to find creative solutions that help bridge the digital divide, bringing much needed educational materials to people in developing countries. Student Technology Advisory Committee http://www.its.uiowa.edu/stac Students can get involved in technology issues that impact them by participating in the Student Technology Advisory Committee (STAC). STAC meets two or three times a semester and discusses different technology issues facing students on campus. Questions about any of these topics can be addressed at the ITS Help Desk. Where to Get Help ITS Help Desk http://helpdesk.its.uiowa.edu Help Desk Live http://helpdesk.its.uiowa.edu/hdl Alerts and Outages http://helpdesk.its.uiowa.edu/outages The University of Iowa has a computer help desk maintained by the Information Technology Services (ITS) organization. The ITS Help Desk provides help to all students, faculty, and staff free of charge, helping with computer problems and questions about supported software, hardware, networking, and operating systems. Locations: 2800 University Capitol Centre and 2nd Floor Main Library Phone: (319) 384 HELP/ 384 4357 E mail: its helpdesk@uiowa.edu Please consult our website for the most current hours of operation. Feedback/Suggestions Do you have any feedback or comments regarding this guide? Anything that wasn't clear or could be better explained? Is there a topic that was not covered that you would like to see added in the next revision? Send an e mail to: its helpdesk@uiowa.edu.

Faculty and Staff Section 21 Introduction to the Faculty and Staff Section This section has been created for faculty and staff at The University of Iowa, to make it easy to find the information you need. In this section you will find information about buying a computer, where you can access wireless and how to set it up, services for instructors, site licensed software, e mail and calendaring, and where you can get help with IT services. The section for students can be found on pages 7 20. Computer Availability Many faculty and staff use personal computers both on and off campus, in addition to their work or office computer. Whether your personal computer will serve your needs and function on The University of Iowa network depends largely on the type of work you are doing and the software applications you are using. Computers that are less than two years old running Windows XP or Vista, or Mac OS 10.4 or 10.5, with 1 GB RAM or more should function on University of Iowa computer networks over the next couple of years. If you are considering buying a new personal computer, the ITS Help Desk provides advice, and faculty and staff are eligible for academic discounts. The ITS Help Desk provides support for both Windows and Apple users, and many of the services provided by ITS are platform independent. Purchasing a New Computer http://helpdesk.its.uiowa.edu/demo/ buyingguide When purchasing a new computer, there are a number of features to consider, such as whether you would like a laptop or desktop system and if you are interested in an Apple or Windows computer. Additional considerations include the amount of hard drive space you will need, the amount of RAM, and the processor speed. The online Computer Buying Guide provides more detailed information about the options available to you when purchasing a new computer, and the ITS Help Desk is available to answer any questions. Academic Discounts on Computers http://helpdesk.its.uiowa.edu/demo The ITS Help Desk maintains a Computer Demo Center both online and at the University Capitol Centre location. The Demo Center at the Help Desk has demo computers available for faculty and staff to try out before purchasing. Faculty and staff can also take advantage of academic discounts on new computers by logging in to the Demo Center portion of the Help Desk website with their HawkID and password. If you have questions about the available options or how to purchase a computer through the University discount program, stop by or contact the ITS Help Desk. Departmental Computer Purchases If you are purchasing a computer through your department, the online ITS Help Desk Demo Center also includes instructions for using a departmental requisition or a departmental credit card for the purchase.

22 Technology Survival Guide Computer Access and Printing Computer Access and Printing http://itc.uiowa.edu Computing in the ITCs More than 1,000 Windows and Macintosh computers are available for use in the 25 Instructional Technology Centers (ITCs) and 11 University Libraries computing labs on campus. They are conveniently located in residence halls, the IMU, classroom buildings, and the University Library. Each ITC computer is equipped with Microsoft Office and more than 80 software applications, including most mainstream graphics, web design, and statistical packages. Visit the ITC website for a list of locations and hours and the available software at each site. Printing in the ITCs Laser printing is available in all 25 ITCs. The cost is 5 cents per printed side for black and white, and 50 cents per printed side for color (where available). For more information, visit the ITC website. Printing from Anywhere with iprint New in 2008, the iprint service allows faculty/ staff to print to ITC laser printers from their wireless laptop or home computers. Regular ITC printing charges apply. For instructions on configuring your computer to print to ITC printers, visit the ITC website. Computer Equipment Rental http://www.uiowa.edu/~fusmm/rental.html Another computer option available exclusively through departments to faculty and staff is the University Equipment Rental service. Equipment Rental is a self supporting operation that provides UI departments with items such as computers, monitors, cameras, printers, faxes, and other office and AV equipment for shortand long term rental. The service is available only to UI departments and related agencies using standard University of Iowa requisition forms. More information about the items they stock and equipment rental policies can be found on their website. Software Availability ITS Software Central http://helpdesk.its.uiowa.edu/software ITS Software Central is just what it sounds like: a place on the web where you can find what software is available to you as a faculty or staff member. Software versions and availability change often, so visit Software Central to download the latest versions or to keep up todate on what is available. Site Licensed Software The University has site licenses for many software packages such as Symantec AntiVirus and WS_FTP Professional. These titles are available free of charge and can be downloaded by University faculty and staff through the Software Central website. Microsoft Campus Agreement The University of Iowa has a campus agreement with Microsoft that makes several of their software packages available to faculty and staff for installation on a home computer to be used for work purposes. This software is available at a significantly reduced cost. Some of the Microsoft titles currently available include: Office Enterprise Edition 2007 (includes Word, Excel, PowerPoint, Outlook, and more) and Share Point Designer 2007. Check with the IMU Bookstore for current availability and prices.

Faculty and Staff Section 23 Software Licensing for Departments http://cs.its.uiowa.edu/software/ softwarelistingdept.shtml If you need to purchase a software license for a particular piece of software, or are unsure if the University already has a license for a particular software program, ITS can assist you. We ll help you investigate whether or not a license already exists or how you could go about purchasing a new license for departmental use. Virtual Desktop http://virtualdesktop.uiowa.edu Some software titles are conveniently available for use where you reside or on campus without having to purchase an individual license. Virtual Desktop is a web based system which allows you to access several software applications from almost any computer with an Internet connection. Due to licensing agreements, some software is only available when accessing Virtual Desktop from on campus. Virtual Desktop currently allows access to these applications and many more: Microsoft Office 2007 (Access, Excel, Outlook, PowerPoint, and Word among others); Adobe Dreamweaver, Fireworks, and Photoshop; and many popular statistical applications like Minitab, SPSS, and SAS. Check the Software Central website for complete details on software availability. Security ITS Help Desk Security Center http://helpdesk.its.uiowa.edu/security IT Security http://cio.uiowa.edu/itsecurity Security has quickly become an essential aspect of technology. University of Iowa faculty and staff should take steps to protect the safety of their own data and information as well as the information of students and other faculty and staff with whom they may be working. Some steps to keep your data secure include: Keep your passwords confidential and never share your account with anyone else. Treat your computer passwords as you would your ATM PIN number. Lock your computer with a password when you are away from it. Only download and install software from trusted sites. Be wary of pop ups or websites that show up with upgrades and software that you have not requested. Don t open any e mail attachment unless you know what it is and you are expecting it. Attachments can be dangerous. This is a very common way for viruses, worms, and trojans (all forms of malicious software or malware ) to spread. Don t click on a link in instant messenger clients (AIM, MSN, Yahoo, etc.), even if it s from someone you know, unless you know what it is and you are expecting it. Use antivirus software and make sure your

24 Technology Survival Guide operating system and antivirus software are updated regularly. (Preconfigured antivirus software is available to most University of Iowa faculty and staff for their personal computers at no charge.) Use network shares for file storage, and regularly back up your important documents and files. Take precautions to ensure the physical security of your computer. Some steps to physically secure your computer on campus include: Don t leave your office door open or unlocked when you are away. If you carry a laptop, never leave it unattended. Protecting Personally Identifiable Information In an effort to protect sensitive personal information, the University is working to limit or eliminate the use of Social Security numbers (SSNs) as visible identification numbers for University related business. The University offers tools to help identify personally identifiable information your own and that of the students and peers you may be working with. UI security policies outline the proper use and storage of personally identifiable information, including options for registration and encryption of the data. See the ITS Help Desk Security Center website and the IT Security website for more information on security issues and policies. Connecting to the Internet The Internet is an important resource for faculty and staff at The University of Iowa, and there are several methods of access available. You don t even need a computer of your own. Wired Data Ports http://www.its.uiowa.edu/tns/data/data.htm There are approximately 30,000 active wired data ports on The University of Iowa campus. Depending on your job, one or more ports may be located in your office or workspace with a computer which you use for work purposes. UI Wireless http://helpdesk.its.uiowa.edu/wireless The University of Iowa has wireless connectivity available in many campus buildings and popular outdoor locations on campus such as the Pentacrest and Hubbard Park. The University s wireless system is a secure wireless network that requires users to sign on using their HawkID and password. Information about UI Wireless, including configuration information, wireless hotspot locations, and troubleshooting tips, can be found on the UI Wireless Support Center Website. Note that buildings marked on the hotspots map as having UI Wireless may have limited connectivity throughout (i.e., only on certain floors or in certain public areas). ITC Computers and E mail Express Stations http://itc.uiowa.edu The University of Iowa has 25 ITC computer labs across campus and over 50 e mail express stations. These computers allow access to Hawkmail, and in the case of ITC computers, the Internet. For information on ITCs, see page 8.

Faculty and Staff Section 25 E mail and Calendaring E mail http://cs.its.uiowa.edu/email Hawkmail http://email.uiowa.edu E mail has become a preferred method of communication, due to its low cost and ease of use. The University of Iowa requires all faculty and staff to maintain a valid e mail account for official communication with the University administration and interaction with students and peers. ITS provides everyone in The University of Iowa community with a standard University of Iowa e mail address, most commonly in the form of firstname lastname@uiowa.edu (for example, jane doe@uiowa.edu). Your E mail Address Your University e mail address is a pointer to your real e mail account, sometimes referred to as your routing e mail address. Why have the two e mail addresses? One advantage is that by using your official University e mail address, recipients of your e mail will be able to tell who you are and that you are affiliated with The University of Iowa. Another advantage is that your published University e mail address will rarely, if ever, change. This allows you to change your real e mail account behind the scenes as often as you need. You can give out your assigned University e mail address to others and never have to tell anyone to change their address book if you change e mail account providers. Signing Up for a University E mail Account Faculty and staff e mail accounts are requested by your departmental HR representative or IT support staff. After an account has been created, all mail sent to your University e mail address (firstname lastname@uiowa.edu) will be routed to that account. You can then check your University e mail account from any Internet browser through the University s Hawkmail page. Anti Spam Tool http://cs.its.uiowa.edu/email/nospam.shtml The University employs many layers of antivirus and anti spam protection, but unrelenting electronic attacks and solicitations are requiring us to strengthen our e mail security practices. The anti spam service is used to reduce the volume of spam that e mail users receive. Currently, e mail marked with the pound sign (e.g., spam?#) indicates the likelihood that a message is spam. More pound signs (#) indicate a higher likelihood that a message is spam. By default, e mail with a spam probability of 90% or greater will be returned to the sender with a message indicating that the e mail was blocked. You may change the default and select the spam level acceptable to you. You may completely opt out of the service, continue to have spam marked and delivered with the pound sign designation, or you may choose to block messages that are spam rated at different thresholds.

26 Technology Survival Guide To select your spam threshold go to the Hawkmail website and click the Anti Spam Tool link. You can log in to the tool with your HawkID and password and adjust your settings at any time. Attachment Blocking http://cs.its.uiowa.edu/email/ attachmentblocking.shtml To protect against viruses, worms, and other malicious programs spread by e mail, the University s Information Technology Services (ITS) organization prevents certain file attachments from entering the University s e mail system. Blocking file attachments that are most commonly used to spread viruses helps protect University computer systems and data. LISTSERV http://cs.its.uiowa.edu/email/listserv Mailing lists allow a person to send an e mail message to one address and have it automatically forwarded to many e mail addresses. The University supports LISTSERV by L Soft for e mail list management. LISTSERV offers a variety of e mail list types including announcement only and discussion groups (moderated or unmoderated). LISTSERV allows list owners to maintain their lists through e mail or web browser interfaces. List subscribers can control personal list settings through a simple web interface. The list archives are available online, and list subscribers can read and send messages via e mail or through the web interface. Mass E mail Service http://cs.its.uiowa.edu/email/massmail The University of Iowa Mass E mail Service provides for the distribution of mass e mail messages (more than 1,000 users) to the campus community under a system of administrative approvals. The sender does not receive a list of recipient names or e mail addresses. Employment Resources HRIS Employee Self Service http://hris.uiowa.edu For University faculty and staff, the Finance and Operations (FO) Web Applications Portal is your single point of access for FO Web Applications, including Self Service, Workflow, PCard, GL DSS, and the HR Data Access Applications. Use your HawkID and password to access the system. From this site you can update your home and work mailing addresses and phone numbers, download tax information, print paycheck information, sign up for training via Learning and Development, and sign up for car pooling. Services for Instructors ICON Course Management System http://icon.uiowa.edu ICON (Iowa Courses ONline) is a passwordprotected online course management system at The University of Iowa. Depending on how the instructor has set up the ICON course, students may be able to view and download course materials, engage in discussions, submit assignments, take quizzes, check grades, or engage in various other online activities. ICON has many integrations with existing campus systems, such as HawkID login, Registrar tied course enrollments, and UI Libraries. ICON's content sharing and discussion tools are useful for University organizations and academic units engaged in collaborative efforts.

Faculty and Staff Section 27 OSIRIS http://osiris.uiowa.edu OSIRIS provides administrative access to federally protected student records information. To access OSIRIS, you must attend a mandatory FERPA training session and apply for OSIRIS access. Plagiarism Detection Service http://www.uiowa.edu/~provost/plagiarism/ turnitin Turnitin.com is a plagiarism detection service licensed by The University of Iowa. Instructors who register for an account with this service give their students a course specific login and password they can use to submit papers directly to Turnitin. Instructors then receive an "originality report" showing possible matches between their students submissions and papers in Turnitin's database of previous submissions, commercial databases of journal articles and periodicals, and other Internet resources. Instructors interested in using this free service should send an e mail to turnitin@uiowa.edu. Instructional Design http://at.its.uiowa.edu/instructionaldesign Instructional Services promotes pedagogically effective applications of technology in the learning environment. To this end, we include discussions of pedagogy in our technology training; work with faculty to apply instructional design principles in their technology projects; form and lead special teams to explore instructional uses of new or emerging technologies; and help faculty apply for instructional technology grants and awards. Student Instructional Technology Assistants http://at.its.uiowa.edu/training/sita Student Instructional Technology Assistants (SITAs) work one on one with instructors on projects that enhance teaching with technology. SITAs also offer departmental training sessions on instructional software. Services include consulting and production help with web design, podcasting, and Web 2.0 applications such as blogs, wikis, and Second Life. Digital Media http://at.its.uiowa.edu/digimedia Instructors can use the Digital Media Studio at ITS in University Capitol Centre to work on projects that integrate digital media into instruction. The Studio has high end equipment and advanced professional software. Consultants are on hand to suggest effective strategies, offer usage tips and techniques, and make hardware/software recommendations. Departments can schedule formal, in depth group training on media applications, including sessions on video editing, integrating media in ICON, lecture capturing software, podcasting processes, and 3 D Web applications. Instructional Services collaborates with faculty, staff, and departments across campus and at other institutions to investigate new and emerging digital media tools and technologies that may enhance teaching and learning. High Speed Networking Using Internet2 http://at.its.uiowa.edu/digimedia/internet2 Instructional Services offers consulting on applications that use high speed networking provided by Internet2, a non profit consortium led by more than 200 U.S. universities working in partnership with industry and government. Internet Based Video Conferencing for Instruction http://at.its.uiowa.edu/digimedia/collabtools/ collaborationenvironments.shtml Facilities and technical support are available for instructors who want their classes to engage in room based

28 Technology Survival Guide Internet video conferencing (e.g., to interact with guest speakers at a distant location) or to conduct instructor led virtual classes via the Internet. Virtual and 3 D Web Modeling http://at.its.uiowa.edu/digimedia/virtualworlds Training and consulting are available on instructional uses of the 3 D modeling virtual world Second Life. Land use in Second Life is distributed to interested faculty for instructional purposes. Instructional Applications Development http://at.its.uiowa.edu/softdev For approved projects, Instructional Services collaborates with faculty to create instructional applications such as interactive digital programs and web accessible databases used in teaching. Larger projects are funded via the Innovations in Instructional Computing Awards Program. Innovations in Instructional Computing Awards http://at.its.uiowa.edu/atac/awards The Innovations in Instructional Computing Award Program provides annual grants for development of long term advanced media applications that significantly further the University s teaching and research missions. Learning Spaces Technology http://at.its.uiowa.edu The ITS Learning Spaces Technology group provides services and support for instructional computers, software, and audiovisual equipment in University of Iowa classrooms, computer labs, libraries, seminar rooms, and other learning spaces. This group also provides consulting services and systems integration for departmental audiovisual installations. Guest IDs and Access http://at.its.uiowa.edu The Learning Spaces Technology group coordinates guest HawkIDs and wireless/itc access for summer programs, University affiliated conferences, and campus visitors and guests. To arrange for guest HawkIDs, contact Learning Spaces Technology customer support. Services for Researchers Consulting for Researchers http://at.its.uiowa.edu/rs Research Services (RS) has many scientists and staff available to consult with researchers on a wide variety of topics. Topics include, but are not limited to: Visualization Bioinformatics Computational Services Web Application Development Collaborative Tools Scientific Consulting Training Grant Development Explorations Grid Computing High Performance Computing Collaboration Grid Computing http://at.its.uiowa.edu/rs/grid GROW http://grow.its.uiowa.edu/dokuwiki/doku.php Since 2002, Research Services has been conducting research and development on computational grids, has participated in several local, national, and international grid projects and is

Faculty and Staff Section 29 developing grid based applications. This is an important area of research and services. See GROW for more information. Application Development/Hosting and Website Hosting http://at.its.uiowa.edu/rs/services/webdev Web Development is one of the key services that Research Services offers to researchers on campus. RS owns production class web application servers and has liaisons with other ITS departments to ensure that the UI research community can deploy their web applications on production quality servers. Storage and Data Management http://at.its.uiowa.edu/rs/datamanage Data management is a relatively new area for Research Services. All areas of University of Iowa research are generating data that require growing storage capacity and organizational tools. In the area of data management, RS is partnering with other departments in ITS and other University units such as the Libraries to develop a plan for data management infrastructure and to explore emerging data technologies and services. High Performance Computing (HPC) http://at.its.uiowa.edu/rs/hpc Parallel computing or high performance computing utilizes multi processors to perform concurrent jobs in parallel. The technique can help speed up computation. Research Services staff are very experienced with high performance computing and parallel computing. ITS provides high quality support to UI faculty who are using parallel computing technology to solve their research problems. File Storage MyFiles http://myfiles.uiowa.edu MyFiles is a service designed to give faculty and staff access to their personal network storage (or H: drive) from any Internet enabled computer. Simply log in to the MyFiles web interface to upload, download, browse, or edit your files all over a secure connection. For further convenience, faculty and staff may utilize the MyFiles premium service that allows you to access your personal network storage from offcampus as if it was another drive on your computer. Xythos http://xythos.uiowa.edu Xythos is a web based utility intended to provide faculty and staff at Iowa with an easyto use interface to upload and download files and share them with users both inside and outside the University. Each Xythos account is granted 100MB of storage space. Access to your Xythos account via the web is always secure. Xythos is a great way to store and share files that you will be collaborating on with people inside and outside of the University.

30 Technology Survival Guide survey@iowa and ITS Wiki survey@iowa http://cs.its.uiowa.edu/sda/survey ITS Survey & Desktop Applications offers an enterprise level, online data collection service available to the University of Iowa community at no cost. The service allows you to create, manage and distribute surveys from anywhere via a web browser. Generally, any person with a Hawk ID is eligible to access survey@iowa. For additional information pertaining to survey@iowa, please see the Survey & Desktop Applications website. ITS Wiki Service http://wiki.uiowa.edu A wiki is an online resource that allows users to add and edit content collectively (Wikipedia is an example of a wiki). Faculty and staff can request a personal academic wiki site or a group wiki site using the link on the wiki website. Web Hosting Course Web Space https://icon.uiowa.edu/support/otherservices/ limefog_space/request.shtml The course web space service provides an account on the University s central web server with 5MB of space initially allocated to it. This server space is meant for faculty who are interested in putting course related materials online on a public website. Web pages, PDF documents, movies, and other material an instructor wishes to place online can be placed in a course web space account. Developing those materials and placing them online is the responsibility of the instructor. Training, consulting, and other forms of assistance are available from ITS Campus Technology Services and other University support organizations. MyWeb http://myweb.uiowa.edu As a faculty or staff member at The University of Iowa, you have access to a web hosting service called MyWeb at no charge. MyWeb gives you 50MB of space online to publish individual, academic, or job related websites. MyWeb accounts are geared toward simple website publishing and do not support advanced server scripting languages. The URL for your MyWeb account website will be: http:// myweb.uiowa.edu/hawkid Assistive Technology Assistive Technology Support http://cs.its.uiowa.edu/ats Student Disability Services http://www.uiowa.edu/~sds Faculty and Staff Disability Services http://www.uiowa.edu/hr/fsds The University of Iowa ITS Assistive Technology Support (ATS) team implements various technologies to enable members of the University community with disabilities. ITS offers assistive technology support on workstations in several ITC computer labs and works closely with part

Faculty and Staff Section 31 ners on campus to provide support for campus technology clients. Requests for Assistive Technology (AT) implementations at the University should be directed to Disability Services. If you are a disabled community member who requires an AT implementation or has any other accessibility questions, please contact one of the departments listed above. Technical Learning/Training Microsoft E Learning http://helpdesk.its.uiowa.edu/software Microsoft makes a variety of training materials available online. Topics covered include Windows XP, Windows Vista, and Microsoft Office 2007. These can be accessed by logging into the Software Download site and clicking on the link for Microsoft E Learning. Please note that some product and language versions may not be available at the time you activate your courses. For up to date information on the availability of E Learning courses, please visit http://microsoft.com/licensing. SkillSoft http://skillsoft.uiowa.edu SkillSoft has almost 3,000 online courses available to you in areas ranging from IT end user training in Microsoft Office and web design, to business and professional skills such as Leadership and Management and Workplace Effectiveness. SkillSoft is available 24/7 from computers with Internet access. These are non credit courses that you can take in your own time to improve your skills. Books 24x7 http://proxy.lib.uiowa.edu The University also provides access to Books 24x7, an online book resource offering unobstructed access to the complete, unabridged contents of almost 10,000 of the latest and best business and technology books. Books 24x7 can be accessed through either SkillSoft or the UI Libraries website.

32 Technology Survival Guide Where to Get Help ITS Help Desk http://helpdesk.its.uiowa.edu/ Help Desk Live http//helpdesk.its.uiowa.edu/hdl Alerts and Outages http://helpdesk.its.uiowa.edu/outages/ The University of Iowa has a computer help desk maintained by the Information Technology Services (ITS) organization. The ITS Help Desk provides help to all students, faculty, and staff free of charge, helping with computer problems and questions about supported software, hardware, networking, and operating systems. Locations: 2800 University Capitol Centre and 2nd Floor Main Library Phone: (319) 384 HELP/ 384 4357 E mail: its helpdesk@uiowa.edu Please consult our website for the most current hours of operation. Learning Spaces Technology Team The Learning Spaces Technology (LST) team manages general assignment classroom technology and Instructional Technology Centers (ITCs) across campus. LST answers on the spot questions about classroom technology via its hotline, 335 1976. Feedback/Suggestions Do you have any feedback or comments regarding this guide? Anything that wasn't clear or could be better explained? Is there a topic that was not covered that you would like to see added in the next revision? Send an e mail to: its helpdesk@uiowa.edu.