High Speed Internet, Welcome Kit. If your apartment is served by Ethernet: How do I connect to the network if not using a router?:

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2 High Speed Internet, Welcome Kit We provide a WIRED High Speed Internet connection to your apartment. Your apartment will be served by a DSL modem or Ethernet jack. If you have multiple users in your apartment you will need to provide your own wired or wireless router. Getwireless.net does not support or provide wireless service to your apartment. The Internet service is provided via Ethernet port or Ethernet port on the DSL modem. Setup of a router is your responsibility. If you would like getwireless.net technicians to schedule a visit to setup your router and your computers this can be done for a fee (see below). How do I connect to the network if not using a router?: If you are using a single computer you just need to plug the Ethernet cord from your Ethernet port or DSL modem into the Ethernet port on your computer. How do I get access? Username: Password: You will need to use this Username and Password to authenticate your single computer or if you have multiple roommates you will need to use it to authenticate your router on the network. We want getwireless to come configure our router and setup our computers what is the fee? Getwireless charges a trip charge of $49.95 to setup the router and one computer. For each additional computer that you want configured to connect to the router the cost is $9.95. This pricing assumes that you have a working router and WiFi enabled computers and that all of the equipment is there when our technician arrives for the scheduled appointment. If we have to return for an additional appointment you will be charged another $49.95 trip charge. Missed appointments on your part will be billed at $49.95 as well. Is the network secure? The service is just as secure as any public access network. It s always a good idea to make sure you are on an SSL-encrypted web page prior to sending or receiving confidential data. We always recommend that you run up to date anti-virus software regularly. When you initially access the network, you are presented with an acceptable use policy, by signing in you are agreeing to its terms. Please make sure you agree to the terms and conditions of usage prior to accessing our network. 2. Plug one end of the phone cord into the phone jack and the other end into the modem 2. Plug modem power cord into electrical outlet 3. Plug one end of Ethernet cord into the modem and the other end into the computer. If your apartment is served by Ethernet:. Plug one end of the Ethernet cable into the ethernet jack on the wall and the other end into the computer. 3 What equipment do I need to access the network? At a minimum, you will need a laptop or desktop computer with an Ethernet port. If you are going to use a wireless router, you will need a wireless router, and a wireless card in each computer (or device) you intend to hook up to your wireless network. These are available from us for an additional fee. I use a Mac instead of a Windows-based machine. Can I still use the service? Yes! NOTE: There is one connection (Modem or Ethernet Jack) provided per apartment, not per tenant. If you have multiple Ethernet ports in your apartment, you will need to select one and use this to connect to your router. If you try to use multiple Ethernet ports in your apartment, you will continually be directed to the getwireless login screen. Where can I buy a WiFi card or Wireless Router? WiFi cards and routers are available from getwireless and most major electronics retailers such as Best Buy, Radio Shack or even Wal-Mart and Target.

3 You need to make sure your computer or router is setup to use DHCP (also known as obtain IP address automatically). Set Windows XP to use DHCP You can do this on your computer by clicking on the button. You will now need to open your web browser (Internet Explorer or Firefox ) and try to go to a web page like You should then see the following sign-in screen: Then mousing over to control panels and then going to: Enter your username and password provided by Getwireless.net and then click Connect.. Select Local Area Connection and the following screen should come up: You should now see the following screen: 2. Select Internet Protocol (TCP/IP) and then press the Properties button. The following screen should come up: You will now need to reboot your computer (and/or Router) and then your computer should be registered with the network and you should be able use the Internet. You will need to select Obtain an IP address automatically and Obtain DNS server address automatically then press <OK>.

4 Set Windows 7 or Vista to use DHCP DHCP Ethernet Configuration for Windows Vista. Click on the Start menu, and select Control Panel. 2. Click on Network and Internet. (Skip this step if you do not see this Control Panel item) 3. Click on Network and Sharing Center. 6. Select Internet Protocol Version 4(TCP/IPv4) and click Properties. 4. Click on Manage network connections. 7. Select Obtain an IP address automatically. 5. Right click on Local Area Connection and choose Properties. If Windows say it needs your permission to continue, click Continue. 8. Click OK to close the TCP/IP Properties window. 9. Click OK to close the Local Area Connection Properties window. 0. Click Close to close the Network Connections window.. Click Close to close the Control Panel window.

5 How do I connect to the network if using a router?: Plug one end of the phone cord into the phone jack and the other end into the modem. 2. Plug modem power cord into electrical outlet. 3. Plug one end of an Ethernet cord into the modem and the other end into the router. 4. Connect the router to the desktop computer or laptop via Ethernet cable or wirelessly. Refer to router manual for setup instructions. Apple OSX Wireless Networking: Click on the Apple on the left top of your screen. Navigate down to System Preferences and select that. Make sure to Show All and then click on Network under Internet & Wireless. You should now see the window below: If your apartment is served by Ethernet: You want to highlight the Airport in the left white box as you see it is above. Make sure Airport status is ON and click the checkbox to Show Airport Status in menu bar, you will then see your connection status on your top menu bar at all times. Now click the Advanced button and from the new screen, click on the link for TCP/ IP. 2. Plug one end of the Ethernet cord into the Ethernet jack on the wall and the other end into the router. 2. Connect the router to the desktop computer or laptop via Ethernet cable or wirelessly. Refer to router manual for setup instructions. If you are using a router, you will need to connect your router s WAN port (or internet port) to the Ethernet port on your DSL modem or Ethernet port on the wall. You will need to setup your router to get its IP using DHCP. Please refer to your Router s documentation. You will need to access the sign-in screen as above from behind your router (connected to it either wired or wirelessly) one time using your provided username and password. You will then need to reboot your router (unplug it for 30 seconds) one time after seeing the Congratulations Screen. When you setup your router for wireless access, please make sure to set a unique SSID. Don t leave it the default like, linksys or netgear. Also, set some sort of authentication to secure the wireless connection. We recommend WPA or WPA2. If you don t do this, you may have problems accessing the internet or logging in at all. PLEASE NOTE: Getwireless strongly recommends that you secure your wireless router to protect yourself from unauthorized access to your computer or internet service. Please refer to your router's manual for setup procedures. Select Using DHCP if it is not already, next to Configure IPv4 and then press OK at the bottom of the window. Now press the Apply button if you had to make any changes and close the Network dialog window. Now if you look at your top menu bar you should be able to click on the Airport status icon and your drop down should look like this: You will see a list of available networks. From the list, pick the SSID that you have previously setup on your wireless access point. Select your network, if protected, you will be asked to enter a password. Once you enter the password, (as long as it is correct) your computer will be registered on the wireless network. If you click on the airport status icon in the menu bar it will have a check mark next to the network your computer is registered on. Your computer should now be connected to your wireless access point.

6 TROUBLESHOOTING My web browser did not display any pages What s wrong?. If you have a DSL Modem, reboot by unplugging for 0 seconds and then plugging back in. The Green Link light should be solid and not flashing. If your link light on the DSL Modem is flashing more than 3 minutes after rebooting, then call the getwireless.net help desk. DO NOT PRESS THE RESET BUTTON UNDER ANY CIRCUMSTANCES, THIS WILL CAUSE YOUR DSL MODEM TO NO LONGER FUNCTION AND WILL REQUIRE A BILLED SERVICE VISIT. 2. Reboot your router, if you have one. 3. Then Reboot your computer. 4. If using a router, try bypassing the router by connecting one computer to the Ethernet port on the back of the modem and see if you get the signup screen when trying to get to If this works, the issue is with your router. It could be a configuration issue. Please check with your router manufacturer, (refer to your router documentation). 5. If you still have trouble, contact the getwireless.net help desk x2, Monday Friday, 8am until 5pm. (after hours and weekends you will need to leave a detailed message and you will be called back) Please leave a detailed message including your name, phone number, Apartment name and number. Phone calls are usually returned within an hour up until 0pm. We have a wireless router but our Internet keeps dropping, why? If you are in an apartment building with lots of wireless routers and lots of wireless computers, there can be a lot of wireless interference. This can cause your computer to lose connection with your wireless router. The solution is to try and find a less congested channel to run your wireless router on. Also, we highly recommend that you don t run your router in N mode as this will cause it to try and run on all channels at once. When you are in close proximity to lots of other people running wireless routers, your best option is to run in g mode on a different channel than everyone else. To make sure that it is your wireless connection and not your Internet connection, plug your computer directly into the Ethernet port provided by getwireless.net and see if your Internet connection drops. If it is wireless Interference another solution is to hard wire (run Ethernet cable) your computer. This will resolve a wireless interference issue. Can I move my equipment to another location? No. We install the equipment in your apartment in the location that will work best for you. In some instances, this is the location that is designated for us by the property management group. Also, if there is a line splitter in place, do not remove or change this. This piece, once again, is designed to give you the best quality service available. If there is a service call requested, and we determine that your equipment was moved to another location in the apartment, there will be a minimum service fee of $49.95 charged. Contacting Support: When you call our support line x2, you will be asked for your Name, Contact phone number, address and your address (or building name) and apartment number and nature of your problem. Make sure you are in front of your computer in your apartment when you call. (After hours, please leave the same information on the support voice mailbox and a technician will get back to you typically within an hour, up until 0pm, after which your call will be returned the next day) The technician will work through troubleshooting steps with you. If you are unable or unwilling to go through the troubleshooting process with a technician, we can schedule a service call which will be billed at $ If the technician is unable to resolve your issue by the end of the call you will be given a ticket number. This ticket number will be used to track your problem from initial issue until resolution. Please keep this ticket number and refer to it if calling back about the same issue. Once the ticket entered in our system you will also get the information sent to your address that you provide. Also any status updates to the ticket will also be ed to you. Another way to contact support is through by sending the same details into support@getwireless.net. You will receive a ticket number back in . (We understand that if you don t have working Internet you may not be able to receive , but many customers have to their cell phones, so this is an additional way we can correspond with you) Ultimately if your problem is not able to be resolved over the phone, we will need to schedule a service call. You should get confirmation of the scheduled service call when it is updated in your trouble ticket. Service calls will typically be scheduled for a two hour window of time, Monday-Friday, between 9am and 5pm. If your service call is scheduled from 9am-am, this means that the technician should arrive before the end of that window, if the technician gets delayed they will typically call you to let you know they are running behind. TROUBLESHOOTING Can I connect to my corporate VPN or PSU VPN in addition to the Internet? Yes. The getwireless.net network is designed to pass PPTP and IPSEC packets. In some cases you may need to contact your corporate VPN administrator. What kind of speeds should I expect? Speeds are based on the package that you signed up for. We have plenty of bandwidth in all of our buildings to deliver our advertised speeds. There are, however, no guarantees on speeds to any particular site or service. In some cases in-building line quality can affect speeds. Recommendation We highly recommend that you use an Uninterruptible Power Supply (UPS) (These are sold by Best Buy, Radio Shack, Wal-Mart, Target and many others) to power our supplied modem, your router and your computer. At a minimum, you should plug them into a power strip with surge suppression. This will protect you from power spikes and under voltages that could damage your equipment and interrupt your service. The benefit of a UPS is that it stabilizes the power and will make it less likely that you will need to reboot your equipment if there is a power spike or brownout, which are very common in Central Pennsylvania. It is also much less likely that your equipment will get damaged due to local power issues. What happens if someone in our apartment gets a virus? If we get notified by one of our upstream providers that your IP has a virus or worm behind it, we will notify you and deactivate your service. You will need to contact us when all of your machines have been cleaned and are no longer infected. You will want to make sure that your router is secured and that it could not be a third party behind your router that is causing the problem. We will then re-activate service. You want to make sure that you are running active anti-virus and anti-spyware protection on all of your computers. If you are not able to determine which machine has the problem you may want to take them to Best Buy or another retailer to have them check your systems. If we get a subsequent notice, you will be notified again that you have an infected computer on your network, your account will be suspended a second time. There will be a reactivation fee of $ What happens if getwireless.net gets a DMCA notice regarding your account? A DMCA notice is a notification that someone in your apartment is illegally sharing copyrighted materials. We will notify you that we have been contacted regarding this. It is your responsibility to make sure that you are not illegally sharing copyrighted files. The first notice we receive we will contact you and let you know that we have been contacted and you must stop sharing copyrighted files. For each successive notice that we receive for your account, your account will be suspended and you will be billed a $39.95 reactivation fee. After we receive three or more notices with respect to your account we will permanently deactivate your account. If we are compelled by a court to provide your contact information to the authorities regarding this we will comply. Is there a support number to call if there s a problem with the network? Yes. Call the getwireless.net help desk at option 2, Monday Friday, 8am until 5pm. (after hours and weekends you will need to leave a detailed message and you will be called back) Please leave a detailed message including your name, phone number and your apartment number. Phone calls are usually returned within an hour up until 0pm. Is there equipment that is not supported by your company? Yes and no. As our service supports any and all makes and models of routers and computers, at least one of these devices needs to be present for us to support other equipment. This means that if you are having issues with a gaming system or other device that utilizes an internet connection, you MUST have either a router or computer connected to the same connection, so that we can diagnose any problems you may have.

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