Welcome To VIRTUAL WITHOUT THE VIRTUAL TM. imvp Setup Guide for Windows. imvp with RDP Lab Setup Guide For Windows 1

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1 Welcome To VIRTUAL WITHOUT THE VIRTUAL TM imvp Setup Guide for Windows imvp with RDP Lab Setup Guide For Windows 1

2 The imvp Team is here for you If you have any questions during the imvp setup process, simply contact the imvp Team. We d be happy to answer quick questions, or take you through the entire setup process over the phone. imvp@exitcertified.com Toll Free: ASK-iMVP ( ) (You ll like us...we re really really nice!) imvp with RDP Lab Setup Guide For Windows 2

3 1 System Requirements imvp with RDP Lab Setup Guide For Windows 3

4 imvp Minimum Requirements Using a network and computer with at least the following minimum requirements will help ensure you have a successful imvp experience.! Please note that it is very important that your system meets the minimum requirements. You are participating in a classroom environment and, just like in a traditional classroom, ineffective communication can have a negative impact on the experience not only for you, but also for your peers in the classroom. Minimum Network Requirements Your network should provide a consistent minimum of 1Mbps Download and.5 Mbps Upload. You can check your network speed at Performing the imvp Setup tests in this document will ensure a firewall or other factors are not blocking your access to the imvp Classroom and Lab Environment. Tip Don t Use WiFi For best results, we strongly recommend using a wired network connection instead of a wireless network. To ensure your computer is using your network, plug in your network cable and turn off WiFi. Minimum PC Requirements CPU, RAM, and Graphics Requirements Intel Core 2 Duo or i3 2.4 Ghz AMD Phenom II x Ghz 3 GB RAM Windows 8, Windows 7, Windows Vista SP2, or Windows XP SP3 required Firefox, Chrome, Safari, Microsoft Internet Explorer 7+. Note: IE 10 is not currently supported Use the provided webcam and headset Other web cameras and microphones can be used, but we strongly encourage the use of the camera and headset included with your imvp package. CPU speed and performance can be severely decreased by use of older web cameras. Internal microphones and speakers can significantly decrease sound quality. imvp with RDP Lab Setup Guide For Windows 4

5 2 imvp Classroom Connection imvp with RDP Lab Setup Guide For Windows 5

6 Setup 1 - Connecting to the imvp Classroom What is this setup? This setup installs the imvp software needed on your computer so your browser can connect to the imvp classrooms. The setup will also ask you to enter the imvp test classroom, from where you can confirm your system is working prior to the class. It is very important that you connect to the imvp test classroom as soon as possible to confirm that your computer and network are compatible with our system. We don t want you to miss the first portion of your class while troubleshooting your connection. The imvp Team is here to help If you have any difficulties completing the setup, if you have any questions, or if you would like someone to join you in the imvp test classroom, just imvp@exitcertified.com or call ASK-iMVP. You will receive an imvp kit in the mail. This kit includes your USB headset & web camera. 1) Plug the headset that you received into your computer. You may use your own headset if you prefer. We request that you use a headset during the class because it improves the audio quality you hear, and reduces background noise for other students. 2) Plug the web camera that you received into your computer. We request that you not use an older web camera as they may reduce CPU performance and video quality. When you plug the web camera into your computer, it will likely automatically install drivers for the web camera. If it does not, you may run the installation program on the CD that came with it or go to the camera maker s web site to download software. 3) Go to and download the setup file. 4) When you have downloaded the setup file, run the installation program. This file will install the following programs on your computer: imvp Classroom Connection Software (for your browser) imvp Lab Connection Software (OpenVPN, a VPN client program) 5) When the install program starts, you will see the following window. Click Next to begin. imvp with RDP Lab Setup Guide For Windows 6

7 Setup 1 - Connecting to the imvp Classroom - continued 6) Next, the install program will automatically download and extract the imvp programs. 7) Click OK when you see the following setup confirmation window. 8) Click Finish when you see the following window to exit the installation program. imvp with RDP Lab Setup Guide For Windows 7

8 Setup 1 - Connecting to the imvp Classroom - continued! Reboot your computer before continuing! We recommend that you reboot your computer after the installation has completed. If you do not reboot, you might get an error message on your first attempt to enter a video classroom, in which case you should reboot and try again. 9) After rebooting your computer, go to imvp.exitcertified.com. Enter your name, and for the Meeting ID, enter 50. (This is our imvp Test Classroom. Your actual class will have a different Meeting ID.) 10) Click Participate Now. 11) When prompted, enter the imvp Test Classroom Meeting PIN, ) You will now be placed in the imvp Test Classroom. You want to verify the following: CONFIRM you hear music in your headset CONFIRM the microphone levels move when you talk CONFIRM you see yourself in the video window imvp with RDP Lab Setup Guide For Windows 8

9 Setup 1 - Connecting to the imvp Classroom - continued If you have problems with the Classroom Connection, here are some troubleshooting tips: Tip First try rebooting your computer I can t install the software Before attempting again, temporarily disable your virus protection, spyware, and ad-blocking software. Confirm you have Administrative Access to your computer. Some work computers need IT support to install new software on machines. I can t connect to the classroom Confirm JavaScript is enabled on your browser. Try using another web browser (we recommend Firefox). Something is wrong with my web camera; I can t see myself Use the provided headset and camera. Adjust the imvp Video Settings: Exit the classroom by closing the classroom window. Go back to the web page where you entered the classroom at imvp.exitcertified.com, and click Check Your Video. Verify that the web camera is selected as the video device. Try using another web browser (we recommend Firefox). imvp with RDP Lab Setup Guide For Windows 9

10 Setup 1 - Connecting to the imvp Classroom - continued Classroom Connection Troubleshooting - continued: I can t hear the music or I don t see the microphone level move when I talk Check your main computer volume and confirm you are not on mute. Use the provided headset and camera. Adjust the imvp Audio Settings: Exit the class by closing the classroom window. Go back to the web page where you entered the classroom at imvp.exitcertified.com, and click Check Your Audio. Verify that the USB headset is selected as the audio device and run the audio test. Try using another web browser (we recommend Firefox) Tip Want someone to join you in the classroom for a complete test? If you would like someone to join you in the imvp Test Classroom, just imvp@exitcertified.com and we will be happy to do so, at a time that s convenient for you, on any business day. The imvp Team is here to help If you have any difficulties completing the setup, or if you have any questions, just imvp@exitcertified.com or call ASK-iMVP. You ll like talking to us! imvp with RDP Lab Setup Guide For Windows 10

11 3 Lab Connection imvp with RDP Lab Setup Guide For Windows 11

12 Setup 2 - Connecting to the Remote Lab What is this setup? This setup does two things so you can access the remote lab used in your class: 1) Make a connection to the lab computer: Installs the VPN (Virtual Private Network) software needed on your computer to securely connect to our remote lab servers. VPN is a common piece of software used for secure connections over the Internet. For this setup we use OpenVPN. 2) View the lab computer: With the remote lab secure connection established, you will use Windows Remote Desktop Connection (RDP) program to remotely view your lab computer. This will give you direct access to a computer setup specifically for your class (just as if you were sitting at an instructor-led classroom computer). It is very important that you setup and test your remote lab connection with these steps prior to the class. We don t want you to miss the first portion of your class while troubleshooting your connection.! Hosts and Ports You will not be able to access the remote lab if your firewall blocks access to these servers or ports. Hosts: lab1.exitcertified.com, lab2.exitcertified.com, lab3.exitcertified.com Ports: TCP 443, TCP 943, UDP 1194 VPN Secure Connection Setup 1) Start OpenVPN by clicking the desktop shortcut provided as part of Step 1. imvp with RDP Lab Setup Guide For Windows 12

13 Setup 2 - Connecting to the Remote Lab - continued 2) Your browser will open to the network server. Enter the username labsetup101, and password labsetup101. 3) Ensure Connect is selected from the drop down menu. Click Go. imvp with RDP Lab Setup Guide For Windows 13

14 Setup 2 - Connecting to the Remote Lab - continued 4) After the connection is made,you should see a web page confirming your connection. 5) There will also be an OpenVPN icon in your Windows system tray that shows your connection status. imvp with RDP Lab Setup Guide For Windows 14

15 Setup 2 - Connecting to the Remote Lab - continued If you have problems with the VPN Connection, here are some troubleshooting tips: Tip First try rebooting your computer I can t install the software Before attempting again, temporarily disable your virus protection, spyware, and ad-blocking software. Confirm you have Administrative Access to your computer. Some work computers need IT support to install new software on machines. I can t connect to the VPN lab network Check that these VPN ports are open on your firewall: 443, 943, 1194 Before attempting again, temporarily disable your virus protection, spyware, and ad-blocking software. Confirm you have Administrative Access on your computer to make a VPN connection to an outside network. Try manually connecting to the lab: Confirm OpenVPN is running by looking in the Windows system tray. If it is not running, start OpenVPN. imvp with RDP Lab Setup Guide For Windows 15

16 Setup 2 - Connecting to the Remote Lab - continued Manually connect to the lab - continued: Right-click the OpenVPN icon and click Connect. Enter the lab you want to connect to. Typically it is lab1.exitcertified.com, lab2.exitcertified.com, or lab3.exitcertified.com. Enter your username and password (for this setup the username is labsetup101, password is labsetup101). We will you a separate VPN lab login prior to your actual class (usually the day of). imvp with RDP Lab Setup Guide For Windows 16

17 Setup 2 - Connecting to the Remote Lab - continued View the Lab Computer with Windows Remote Desktop Connection (RDP) RDP is a common software used to view a remote computer. With your computer connected to our network with VPN on the previous step, we are now ready to use the RDP software to see the lab computer. 1) CONFIRM you are still connected to our network with the VPN software you installed in the last step. 2) Start the Windows Remote Desktop Connection (RDP) program which comes with Windows. To find the Remote Desktop Connection shortcut, click the Start button, click All Programs or Programs, and then click Accessories. Alternatively, to quickly open Remote Desktop Connection, click the Start button, and then type mstsc in the Search box. 3) Enter a server of: imvp with RDP Lab Setup Guide For Windows 17

18 Setup 2 - Connecting to the Remote Lab - continued 4) When asked about verification click Yes. 5) You should see the following screen. This means you have successfully connected to the lab computer. 6) You can close the RDP lab viewer and the lab VPN connection. Tip Don t have the Microsoft RDP Program? No problem! Microsoft offers the RDP program for free for various operating systems. Go to the Microsoft Download Center ( and search for RDP. Select the RDP version for your operating system. imvp with RDP Lab Setup Guide For Windows 18

19 Setup 2 - Connecting to the Remote Lab - continued If you have problems with the RDP Lab Viewer, here are some troubleshooting tips: I can t connect or see the RDP lab computer Confirm you are connected to the lab network with VPN. You can check your VNC network connection status on the Windows system tray: Reboot your computer. Check that these VPN ports are open on your firewall: 443, 943, I can t install or runthe RDP software Try re-installing the RDP program. Microsoft offers the RDP program for free for various operating systems. Go to the Microsoft Download Center ( and search for RDP. Select the RDP version for your operating system. Confirm you have Administrative Access to your computer. Some work computers need your office IT staff to install new software on your machines. imvp with RDP Lab Setup Guide For Windows 19

20 Congratulations! You have completed your imvp setup! Prior to your class, we will your individual classroom connection details. If you have any questions before the class, feel free to contact us. Your imvp team will also be available throughout your class. You can go ahead and close your classroom and VPN connection. See you soon! imvp with RDP Lab Setup Guide For Windows 20