IT Services for Students and Information Security at Aalto University (AALTO SCHOOL OF BUSINESS)

Transcription

1 Jaakko Salonen Development Manager / Aalto IT IT Services for Students and Information Security at Aalto University (AALTO SCHOOL OF BUSINESS) Aalto IT Orientation Autumn 2013 (Töölö) 1

2 Feedback from students AYY KY S S S S S Student Community TOKYO S S Account Manager for Students Customer Services/ Service Desk Aalto IT Orientation Autumn 2013 (Töölö) 2

3 IT Services for Students Computer classrooms (Windows 7) Home directory Campus wifi Home use licenses for certain pieces of software Print service provided by Aalto IT and Unigrafia Aalto Inside, Into, Student Wiki, Blog Service IT Service Desk Aalto IT Orientation Autumn 2013 (Töölö) 3

4 Aalto Inside and Into Communication channels for the whole Aalto University mainly for staff all studying information All the information on this presentantion and a lot more! Aalto IT Orientation Autumn 2013 (Töölö) 4

5 Computer classrooms Several computer classrooms in several buildings Over 350 PCs in public use (Töölö) Your account also works at Otaniemi and Arabia Different applications depending on the classroom, more info at Aalto Inside All workstations have basic software (Windows 7, MS Office, Firefox, etc.) Scanner in Kesko-Sali (A505) All night open Computer labs Main building C-250 Arkadia till 02:00 AM Keycard needed Aalto IT Orientation Autumn 2013 (Töölö) 5

6 Microsoft Exchange based with 3 GB of space with any browser anywhere Microsoft Outlook at Aalto workstations You can use Microsoft Outlook, Mozilla Thunderbird, etc. (IMAP) Instructions to configure at Aalto Inside Uses same password as other services Spam filtering, Junk folder Aalto IT Orientation Autumn 2013 (Töölö) 6

7 Home directory Home directory automatically visible as Z: drive when you log on to a Windows (or Linux/Mac) workstation in a classroom Directory quota 5 GB Also accessible remotely via SSH+SFTP on a Linux server (e.g. kosh.org.aalto.fi and lyta.aalto.fi) Aalto IT Orientation Autumn 2013 (Töölö) 7

8 Print service provided by Aalto IT and Unigrafia Classroom BW printers Currently no print quota, but it may be turned on (previous quota was 250 pages/month) Professional print jobs etc. provided by Unigrafia, costs money, details available at Aalto Inside Out of toner / printer jammed? send to servicedesk@aalto.fi visit the information desk at the specific building Aalto IT Orientation Autumn 2013 (Töölö) 8

9 Campus Wifi Two networks: Aalto Open and eduroam Aalto Open: Unsecured network! Free to use without passwords, just connect and browse Traffic itself is not encrypted! eduroam: pan-european network of wifi networks, secure You can use any eduroam network in Europe Traffic encrypted Needs configuration, check Aalto Inside for instructions Most services allowed, SMTP blocked Terms of Use for wireless network Printing not possible Over 40 Access Points at the campus, notify IT if there is lack of coverage Aalto IT Orientation Autumn 2013 (Töölö) 9

10 Home use licenses Download.aalto.fi Antivirus software, SSH Tectia Client, Comsol, SPSS, etc May only be used while studying at Aalto! Accessible from home as well Microsoft products for Aalto students Check Aalto Inside for information about Microsoft DreamSpark Aalto IT Orientation Autumn 2013 (Töölö) 10

11 Student Wiki, Blog Service Studentwiki.aalto.fi Wiki for students Create your own workspaces for collaboration, sharing information, etc. Control who gets to edit, read, administrate Wiki.aalto.fi Primarily for staff, students cannot create spaces Blogs.aalto.fi Start writing your own blog Follow other blogs and comment Aalto IT Orientation Autumn 2013 (Töölö) 11

12 User Account and password One Aalto password for all your needs ( , workstations, wifi,...) Password policy Minimum 10 characters password maximum lifetime 6 months password minimum lifetime 24 hours Complexity: must have 3 of ABC, abc, 012,! # % Äöå are allowed, but may cause problems password history (24) Aalto IT Orientation Autumn 2013 (Töölö) 12

13 Password Security Never tell anyone your password IT Services personnel will never want or need your password Your account is personal, not for sharing Try to remember If you have to write it down, hide it and keep it away from your username Phishing If you get an from anywhere asking for your password, do not reply Instructions on reporting phishing attempts in Inside If you forget: password.aalto.fi (with banking credentials or HST card) come to IT Service Desk with your ID. Must be done in person. Change all your passwords regularly and also when you suspect it s no longer secret More information about good passwords in Inside. Aalto IT Orientation Autumn 2013 (Töölö) 13

14 Account Security Do not use the same password in other services! inherently suspicious: do not trust the Sender field or attachments Check your URL when entering passwords Always lock your workstation when stepping out Take care of the security of your own PC as well USB memory sticks Easy to lose or break Viruses Aalto IT Orientation Autumn 2013 (Töölö) 14

15 Account Security (cont d) Respect other users privacy Other people s , files, passwords, sessions Personal data (e.g. addresses, student numbers) not to be distributed Confidential research/business data You are responsible for the activity on your account Commercial, political, sectarian activity forbidden per Usage Policy Exception: student union activity We back-up most of the data, but you have the ultimate responsibility Second, private address convenient You will lose your university address upon leaving/graduation Secondary address easier to throw away Use common sense More policies and instructions: Aalto IT Orientation Autumn 2013 (Töölö) 15

16 IT Service Desk First point of contact for all issues Possible problems elevated to proper address by IT Service Desk IT Service Desk visiting address: Basement of the main building, Room A022 Tel Opening times Every day: Aalto Inside and Into Aalto IT Orientation Autumn 2013 (Töölö) 16

17 Questions? Aalto IT Orientation Autumn 2013 (Töölö) 17