PRODUCT SHEET R17 Wholesale License Packs Introduction This guide provides information about the End User Interface features, functions, and reports presented as tools to be used to solve your business management requirements. We ve focused on some of the most common tasks such as managing recorded calls and calls in progress. Where possible we have included step-by-step procedures and/or examples of how to complete the functions within the application. The End User Interface allows Users of the system to manage calls by number. Users of the system might be characterized as managers or supervisors of contact centers, members of law offices, or financial institutions. Users are assigned numbers by which they are then able to manage calls in progress and recorded calls. Logging On In order to access the application, you must logon with a user name and password. The user name is assigned Business Trunks This license pack is primarily designed for SIP trunks. Each user account needs to be configured with this license pack that will be part of the SIP trunk. Authentication Basic call logs Call waiting Calling line ID delivery blocking Calling name delivery Calling name retrieval Calling number delivery Calling party category Client call control Connected line identification presentation Connected line identification restriction Customer originated trace External calling line ID delivery Intercept user Internal calling line ID delivery Malicious call trace (manual) Phone status monitoring Privacy Services scripts users SMDI message desk (optional) Third party control MWI control Third party voicemail support
Business Line This is a license pack which has some basic functional services such as authentication, call waiting and three way calls. It is used for users who require minimum functionalities. User Services Authentication Basic call logs Call forward always Call forward busy Call forward no answer Call forward not reachable Call return Call transfer Call waiting Calling line ID delivery blocking Calling name delivery Calling name retrieval Calling number delivery Calling party category Client call control Connected line identification presentation Connected line identification restriction Customer originated trace External calling line ID delivery Intercept user Internal calling line ID delivery Malicious call trace (manual) Phone status monitoring Privacy Services scripts users SMDI message desk (optional) Third party control MWI control Third party voicemail support Three way call Group Services Business Line Call capacity MGMT Emergency zones Incoming calling plan Intercept group Inventory report LDAP integration Outgoing calling plan Preferred carrier group Voice messaging group Series completion 2015 Alteva, Inc. 2
Standard Enterprise This is the basic license pack required for all user account configuration. It has functional services like authentication, three way call, call transfer and all call forwarding options. This license pack can be used for office and remote office users. User Services Anonymous call rejection Authentication Automatic call back Basic call logs Call forward always Call forward busy Call forward no answer Call forward not reachable Call return Call transfer Call waiting Calling line ID delivery blocking Calling name delivery Calling name retrieval Calling number delivery Calling party category Charge number Client call control Connected line identification presentation Connected line identification restriction Customer originated trace Diversion inhibitor Do not disturb External calling line ID delivery Flash hold call Hotelling guest Intercept user Internal calling line ID delivery Last number redial Malicious call trace (manual) Phone status monitoring Privacy Services scripts users SMDI message desk (optional) Speed dial 100 Speed dial 8 Third party control MWI control Third party voicemail support Three way call Group Services Standard Enterprise Call capacity MGMT Emergency zones Incoming calling plan Intercept group Inventory report LDAP Integration Outgoing calling plan Preferred carrier group Voice messaging group Series completion Call park Call pickup Services scripts group 2015 Alteva, Inc. 3
Premium Enterprise This license pack is an enhanced version with additional functionalities over the basic Business line license pack. It has functionalities like Broadworks Anywhere, simultaneous ring, sequential ring, Alternate numbers and shared call appearance. This license pack is a solution best suited for executives and their assistants. User Services Alternate numbers Anonymous call rejection Authentication Automatic call back Barge in exempt Basic call logs Broadworks anywhere Call center monitoring Call forward always Call forward busy Call forward no answer Call forward not reachable Call forward selective Call notify Call return Call transfer Call waiting Calling line ID delivery blocking Calling name delivery Calling name retrieval Calling number delivery Calling party category Charge number Client call control Communication barring user control CommPilot call manager CommPilot express Connected line identification presentation Connected line identification restriction Custom ring back Custom ring back user - video Custom ring back user - call waiting Customer originated trace Directed call pickup Directed call pickup with barge in Diversion inhibitor Do not disturb External calling line ID delivery Flash hold call Hotelling guest Hotelling host In call service activation Intercept user Internal calling line ID delivery Last number redial Location based calling restriction Malicious call trace (manual) Multiple call arrangement Music on hold user N-Way call Outlook integration Phone status monitoring Pre alerting announcement Priority alert Privacy Push to talk Remote office Selective call acceptance Selective call rejection Sequential ring Series completion Services scripts users Shared appearance 10 Shared appearance 15 Shared appearance 20 Shared appearance 25 Shared appearance 30 Shared appearance 35 Shared call appearance Shared call appearance 5 Simultaneous ring personal SMDI message desk (optional) Speed dial 100 Speed dial 8 Third party control MWI control Third party voicemail support Three way call Two stage dialing Video on hold user Virtual on net enterprise extension Voice portal calling 2015 Alteva, Inc. 4
Group Services Premium Enterprise Call capacity MGMT Emergency zones Incoming calling plan Intercept group Inventory report LDAP integration Outgoing calling plan Preferred carrier group Voice messaging group Series completion Call park Call pickup Services scripts group Acct/auth codes Custom ring back group Custom ring back group - video Instant group call Music on hold Music on hold - video VUPP This license pack needs to be purchased in one entire pack. When splitting the license pack, make sure the licenses added are in the same block as detailed in VUPP1 and VUPP2. Splitting licenses in any other format will be analyzed as usage of one entire pack in the concerned accounts. For example: 1. Even though a VUPP license pack was purchased, a VUPP1 license pack can be assigned to one group service and VUPP2 can be assigned to another group service 2. When a hunt group requires a call forward busy license, you should add entire service block of VUPP1. 3. Similarly when an auto attendant or a call center requires alternate number license, you should add entire block of VUPP2 to that concerned group service 4. If alternate number and call forward busy license are assigned to the same hunt group, it is considered a use of entire VUPP license. None of the other license services of this VUPP pack can be used anywhere else in that account. 5. Same goes if this pack is associated with a user account. 6. Splitting license and its use as an individual entity is considered as use of entire pack and will be charged appropriately. 2015 Alteva, Inc. 5
VUPP1 This license pack is specifically designed with dual purpose. It can be used in user accounts to configure virtual users like call forwarding accounts. This license pack can also be purchased to be associated with group services such as Auto Attendant, Call Center and Hunt Group. Call forward always Call forward busy Call forward no answer Call forward not reachable VUPP2 This license pack is specifically designed with dual purpose. It can be used in user accounts to avail functionalities like selective forwarding and associate multiple numbers to same users. This license pack can also be purchased to be associated with group services such as Auto Attendant, Call Center and Hunt Group. Alternate numbers Call forward selective Priority alert Selective call acceptance Selective call rejection 2015 Alteva, Inc. 6
Call Center Services User License Pack Call Center Basic This license pack is assigned to a call center agent profiled user which is intended to design a very basic version of call center. It has functionalities like customizable entrance and comfort messages, hunt algorithms, escape out option, join, unjoin call center option and overflow routing policy. Call Center Basic Call Center Standard This license pack is assigned to a call center agent profiled user which is intended to design a more robust call center as compared to call center build with call center basic license pack. It has routing policies such as stranded, bounced. It also allows agent to set ACD state such as sign in, sign out, available, unavailable, wrap up etc. Call Center Standard Call Center Premium This license pack is assigned to a call center agent profiled user to design a more functionality oriented call center. It adds functional services over the call center basic and call center standard license pack services such as comfort bypass message, preserve wait time after forwarding calls from a call center, forcing agent to an unavailable state, auto answer on incoming calls etc. Call Center Premium 2015 Alteva, Inc. 7
Application License Pack Call Center Agent This application license pack is used by a call center agent profiled user who would use a server based web application to answer the calls coming to a call center. It allows the agent to answer, transfer, and conference and escalate calls right with a click of a button Call Center Agent Call Center Supervisor This application license pack is used by call center supervisor profiled user who would use a server based web application to manage the calls coming to a call center/s. It allows the supervisor to monitor agents of a call center, run statistics reports. Alteva Receptionist SMB This license pack is used by office assistant or receptionist profiled users to monitor between 0 to 30 users. Alteva Receptionist SMB Alteva Receptionist Enterprise This license pack is used by office assistant or receptionist profiled users to monitor between 0 and 800 users. Alteva Receptionist Enterprise Call Center Supervisor Application License Alteva Toolbar This license pack is used to assign the Outlook and IE compatible Toolbar. Alteva Toolbar Wholesale License Packs 2015 Alteva, Inc. WLP06252015