INTRODUCING VERIZON S INTEGRATED COMMUNICATIONS PACKAGE

Transcription

1 INTRODUCING VERIZON S INTEGRATED COMMUNICATIONS PACKAGE END-USER FEATURES The Integrated Communications Package (ICP) enables you to manage your call control features easily from the Web or your desktop client. Customize your Home page so you can place all your options where you want them. Place calls from the Web. Configure how you want to receive incoming calls. Access and use your services while working remotely. Access voic over the phone or via the Web. Simultaneous Ring You can create a list of numbers you want to ring simultaneously when someone calls your office phone. This feature is useful if you never want to miss a call. You can also disable Simultaneous Ring when you are at your desk or on a call. If your cell phone or other phone has voice mail that picks up before your office voice mail, your voice mails could be on your cell phone messaging system. Priority Alert Priority Alert enables you to make your phone ring differently (i.e. a double ring pattern) based on criteria you define. This is useful if you want to know when a specific person calls, or when you want to know when a call is from inside or outside your group. The criteria can include a list of up to 20 phone numbers or digit patterns. Locate Me You can use the Locate Me feature to receive incoming calls when you are away from your phone by sending calls to other phone numbers you specify. For example, send calls from your boss, a family member, or an important client to your cell phone, alternate business phone, or home phone. You can create a profile(s) and list up to three phone numbers in the order in which you want them to ring. You can continue the sequential search (or not) if your number is busy. If there is no answer, the service tries up to three other locations in sequence until it receives an answer. The call is then connected as usual to the phone that answers. The caller is directed to voic or another no-answer service if none of the numbers in the sequence answer. Do Not Disturb The Do Not Disturb (DND) function enables you to send calls directly to your voice mail without ringing to your phone. You can send all calls to voice mail, or just those not entered on your Allowed List. Activating the Ring Splash makes your office phone emit a short ring burst to inform you when a call is being sent to your voice mail. You can also activate/deactivate by dialing a feature access code. Push To Talk Push To Talk allows you to be instantly connected with the callers who want to communicate with you. The Push to Talk (PTT) Access List enables you to control the list of callers whose incoming calls are

2 connected instantly. It is similar to Do Not Disturb in that it enables you to establish "Push To Talk" accept and reject lists that may contain wildcards. Hoteling Hoteling provides an ad-hoc ability to associate your service profile with a Hoteling Host that is created by your administrator. Hotel Hosts are open cubes that can be used by traveling employees (subscribers) in the same way as the phone on your desk. You can be associated with the host for a certain period of time. Hosts can be made available at the enterprise or location level. If a host is created for a location, then only guests assigned to that location can be associated. Remote Office Remote Office enables you to use your home or cell phone as your business phone by directing all incoming calls to ring the remote office phone. If you have Remote Office enabled, your remote location will ring and then you are connected to the caller as if you were placing the call from your office phone. Send an Instant Message You can send an instant message to anyone online and available in your contact list who is an ICP subscriber. If you manually add a contact to your Address Book who is not an ICP Buddy, you cannot send an instant message to them. The Send an Instant Message option will be disabled for that contact. Presence Presence facilitates collaboration between end users by providing current instant messaging status (online or off-line) and phone status (on-hook or off-hook). Conferencing For larger or more formal calls, Verizon s Audio Conferencing and Net Conferencing services are available. Audio Conferencing This service enables multiple participants to converse simultaneously by telephone, regardless of their location. The service offers three levels of Audio Conferencing service. Net Conferencing With Net Conferencing, presentations can be shared with hundreds of meeting participants while they listen to an accompanying conference call. Users can also collaborate to make changes to documents from their individual PCs while discussing the revisions on the phone. Message Center The Message Center enables you to add contacts, place calls, send text messages and send s. You can also view your incoming and outgoing calls and listen to voic . View Incoming & Outgoing Calls You can view all incoming or outgoing calls. Both pages look the same and you can perform the same tasks. The only difference is that one lists all of your incoming calls, and one lists all of your outgoing calls. Call Logs You can yourself your incoming or outgoing call logs.

3 Play a Voice Mail Message You can play messages from the Message Center as a.wav file without opening your voic in another browser window. Softphone The client-based softphone allows you to place and receive telephone calls using a PC equipped with a headset rather than a telephone. It is particularly helpful when Hosted IP Centrex users are working in remote locations. You may also transfer, conference and activate many other features as if you were working at your primary business location. Voice Mail Features include distribution lists across geographically dispersed offices and a variety of retrieval options, such as phone, pager or . Mailbox Access/Navigation can be performed either via a telephone through DTMF tones or via the Web at Message Notification Users can be notified of new messages as they arrive via , pager or an IP phone indicator. Analog phones connected to Mediatrix adapters will receive stutter tone for message-waiting indicator. Message Storage Each Voice Mailbox stores up to 20 three-minute messages. Saved messages are stored for 31 days while unsaved messages are automatically deleted after 14 days of receipt. Clicking save resets the number of days. The Administrator may also provide users with storage for 50 messages. Receptionist The Receptionist is a desktop client application used to show the real-time status of monitored users and to screen inbound calls. You can: View end-user call activity (e.g., on a call, not on a call, or do not disturb). View call detail including the number of calls, the name and number of the callers, and call duration for each end user (as permitted by the administrator) Place, receive and transfer calls Personalize your console to show just the data you want to see. ADMINISTRATIVE FEATURES Account Codes Enable calls made outside the group to be tracked by prompting users for a code prior to dialing. Using Account Codes, calls can be tracked by account type or client, project, employee, and department. Administrators manage Account Codes via the Web at Authorization Codes Permit validation and tracking of calls made outside the group by prompting users for a code prior to dialing. Calls will not be connected unless a valid Authorization Code is entered. Administrators manage

4 Authorization Codes via the Web at Authorization Codes permit tracking of calls by user and restrict outgoing calls to authorized users thereby reducing telecommunications costs. Outbound Call Detail Records for outbound calls are available through the Web at Long distance and international call detail records are available and provide associated charges prior to taxes and discounts. On-net usage is also available but zero-rated as there is no charge for on-net usage under any pricing package. Calling Line ID Configuration Enables the Administrator to configure each of the displayed user names and calling numbers. This information is visible to other users when they receive internal calls. Configurable Extension Dialing Provides the ability to map Directory Numbers (DNs) within a group to unique extensions. The extensions can be of any length (2 to 6 digits) as defined by the Administrator. To dial across locations, you must dial a location code and extension. Hunt Groups You can create and manage hunt groups to distribute overflow calls to subscribers within a group when a line is busy or there is no answer. Regular - tries each agent in the order they appear in the list (sequentially). Circular - tries the agent after the last agent to take a call. The search continues through the list until it loops back to the first agent. Uniform - tries the agent who has not recently answered a call and continues until it tries the agent how has most recently answered a call. Simultaneous - rings all agents and the first to answer handles the call. E911 Support Enables routing of emergency calls to the correct Public Service Answering Point (PSAP) based on the caller s phone number. Music On Hold The Music On Hold option enables you to upload a.wav audio file containing music or advertising to play for callers on hold. You can use any application to record the.wav file. There is a 10-minute maximum threshold (approximately 4.7 MG). If you want to lower the volume for Music On Hold, you must re-record the file with a lower volume. This service can also be used in conjunction with Call Park services. Auto Attendant An Auto Attendant is an automated receptionist to answer the phone, provide personalized messages to callers and route callers based on the options they choose. A location can have multiple auto attendants configured, either individually or integrated into a multi-level auto attendant. For example, an enterprise's main Auto Attendant can be configured to route to a receptionist for a particular department. Call Intercept Call Intercept enables you to intercept incoming calls that were routed to an inactive telephone number and forward it or play a custom message. You can specify call intercept settings for all of the numbers at a

5 location level, or specify settings for individual numbers. Call Intercept provides flexibility in how you choose to configure it. There are three default system messages you can use, or you can customize your own message. The default messages are: The party you are trying to reach is out of service. You can add to the above message by providing callers with the new telephone number. You can add to the above message instructing callers to dial the number or press 0 to speak with a specific individual. Abbreviated Dialing Administrators within multi-location enterprises can configure Private Dial Plans for on-net call routing. This involves assigning a uniform private numbering plan between locations and users. With these simplified dialing patterns, users within an enterprise can call each other by dialing the appropriate location code and extension. Services not available in all areas. Minimum one year term required. Early termination fee applies. Contact your Verizon Account Manager for service availability and complete details. You can also visit us at to learn more about ICP-related resources. Hardware Requirements ICP users must have PC s that meet the minimum hardware requirements. These requirements include: PIII, 450Mhz 128 MB RAM, 256 recommended 75 MB Hard Drive Free Space NT 4.0 SP6, Win2000, XP Flash 7.0 or Higher 800x600 resolution For Web Portal IE x or Netscape k connection Flash 7.0 or Higher 1024x768 resolution For Office Plug-in: Office 2000, XP, 2008 Verizon. All Rights Reserved. The Verizon and Verizon Business names and logos and all other names, logos, and slogans identifying Verizon s products and services are trademarks and service marks or registered trademarks and service marks of Verizon Trademark Services LLC or its affiliates in the United States and/or other countries. All other trademarks and service marks are the property of their respective owners.