Distinguished Award-winning Products
Dealers who want to turn their current customers into loyal, repeat business utilize GoldDigger data mining technology to target in-market opportunities with smart, customer-centric campaigns that leverage multi-channels to produce the industry's highest response rate and deliver more business opportunities to your dealership. Paired with ELEAD Virtual BDC, GoldDigger generates maximum return on your marketing investment. 2013 DrivingSales Dealer Satisfaction Award for Owner Marketing Increase Appointments, Sales, Retention, Brand Loyalty and Profits Respond Quickly to OEM Programs Accelerate Customer Buying Cycle Acquire Highly Desired Pre-owned Vehicles at a Much Lower Cost than Auction Increase Market Share and CSI Comprehensive ROI Reporting
How it Works: GoldDigger Utilizes Data Within Your Own Database: Determine the Best Customers to Contact Virtual BDC Schedules Appointments Highly-skilled Appointment Specialists Target Customers with Buying Power and Drive Them to Sales and Service Departments Generate and Measure Total Gross Profit FEATURES National Do Not Call Compliant NCOA and Tele-match Data Cleansing All Calls Recorded for Quality Assurance State-of-the-Art Custom Contact Software Valuable Customer Feedback is Provided To Your Dealership Via Faxes, Emails or Both Detailed ROI Reporting Available on Every Campaign STATISTICS Over 800 Live Call Specialists More Than 94 Million Completed Surveys Over 500 Thousand Appointments Set Last Year Up to 8 Call Attempts per Name Submitted Over 80% Contract Rate with Two Numbers
Turning Data Into Dollars... Targets Customers with the highest statistical probability of purchasing or servicing Positive Equity Lower Payment End of Term/Lease Delivery/Defector Warranty Generate the Best ROI From Your Marketing Budget
Redefining the benchmark for all others in the automotive industry.. AWA 2014 Marketing Innovation Award Trained by the Industry s Best and Brightest Automotive Retail Experts Continue Coaching on Effective Call Campaigns, Scripts and Techniques Optimal Quality Control Processes, Coaching and Enforcement Improve Customer Data Collection Provide Dealers Fast and Reliable Feedback Based in the Georgia, U.S. 800+ Live Call Specialists Bilingual Agents Available No AutoDialer: 100% TCPA Compliant Custom Contact Software Up to 8 Call Attempts Per Record Submitted Real-time ROI Reporting
Delivering Unmatched Results in Sales and Service Prospecting, Appointment Setting, Follow Up and Retention Sales Live Call Campaigns Sales Follow Up BDC: Showroom, Internet, Phone Internet Insta-call or Long-term Follow Up: 60 to 90 Days Old Delivery CSI Surveys with Reputation Management GoldDigger Data Mining LVT 30-second Informational Call Complete Inbound Sales BDC Inbound Sales Overflow Call Handling Service Live Call Campaigns Defector Prevention (Exclusive) Service CSI Service Needed/Declined Reputation Management Appointment Confirmation Complete Inbound Service BDC Inbound Service Overflow Call Handling ELEAD Virtual BDC is spectacular and very flexible to any custom call campaign Phil Leone, Managing Partner Premier Automotive Group
Provides Fast Reliable Customer Feedback 24/7
Automotive Dealer Group Monthly Campaign Success HGP Added Names Att. Appt. Hot Other Store 1 2014-03-24 1,885 7,086 103 85 167 Store 2 2014-03-24 1,554 5,787 131 76 136 Store 3 2014-03-25 1,451 5,711 79 69 106 Store 4 2014-03-05 1,659 5,865 116 94 160 Store 5 2014-03-05 2,210 8,428 140 116 149 8,759 32,877 569 440 718
OEM Campaign Success 2013 Campaign - South Texas RECORDS - 18,777 DMS SOLD - 314 SERVICE GROSS - $697,183.00
Auto Dealer Group Campaign Success January 1 - April 9, 2014 Dealer Group Live Calls Appts Set DMS Sold Front End Gross Back Gross Total Gross Trades Sold Service Trade Gross Visits Service Dollars Store 1 3,719 202 11 -$966.58 $8,021.54 $7,054.96 8 $11,731.38 222 $38,942.31 Store 2 3,132 206 13 -$155.27 $22,934.90 $23,129.63 12 $20,964.23 124 $37,684.52 Store 3 2,899 81 10 $82,494.64 $13,805.48 $96,300.12 9 $13,386.72 81 $14,183.91 Store 4 7,044 172 15 $32,479.87 $19,170.87 $51,650.73 9 $13,294.11 235 $73,850.86 Store 5 1,305 42 2 $4,224.62 $885.52 $5,110.14 2 $1,646.50 27 $10,553.42 Store 6 2,016 51 10 $13,415.02 $13,326.86 $26,741.88 3 $6,458.01 112 $17,340.00 Store 7 1,893 68 12 $8,915.62 $8,539.60 $17,455.22 7 $12,706.62 140 $53,282.72 Store 8 3,374 132 19 $30,596.37 $28,842.08 $59,438.45 15 $19,018.63 250 $71,530.68 Store 9 6,769 341 33 $24,904.00 $46,629.48 $71,533.48 30 $47,296.93 552 $156,655.52 Store 10 3,657 158 33 $22,560.57 $61,343.36 $83,903.93 22 $89,174.84 228 $84,338.31 Group Total 35,808 1,453 158 $218,468.86 $223,499.69 $442,318.54 117 $235,677.97 1,971 $558,362.25
We have been with ELEAD1ONE for three years and what sets them apart is their phenomenal product, the quality of employees and support they give to dealers. ELEAD1ONE s ease of use is unmatched and helps us manage our business on a daily, monthly and yearly basis. The ELEAD Call Center is amazing and has helped us achieve the highest sales and service CSI in our district. ELEAD1ONE is a great partner and valuable part of our team Patrick Beck General Manager Bakersfield Hyundai After an extensive research and vetting process, we chose ELEAD1ONE as our all-inclusive CRM system to manage all 12 dealerships. ELEAD1ONE has superior software actually developed by 'car guys', firstclass training processes and 24/7 support. By outsourcing our customer phone interaction to ELEAD Virtual BDC, we have seen a steady rise in the number of sales and service appointments, better follow up and a true advantage over the competition. We are thrilled with ELEAD1ONE and their entire team of automotive retail experts Steve Hoggle, General Manager Honda of Ocala Morgan Auto Group We have been partnered with ELEAD1ONE since 2003. At that time, we looked at four different CRM companies and what set ELEAD1ONE apart was their clean software, in-country call center and unmatched client support. The ELEAD Virtual BDC is spectacular and very flexible to any custom call campaign ELEAD1ONE provides us with high-level executive trainers and performance teams, all with automotive retail experience that really understand our business. ELEAD1ONE started in one store over ten years ago, and now they are in all 13 locations. Their family-type atmosphere is rare, and something we really appreciate Phil Leone Managing Partner Premier Automotive Group
The Trusted Source of More Industry Leaders, Top Dealers, Dealer Groups and OEMs Awarded by: sales@eleadcrm.com www.elead-crm.com 888.434.6707