J O B D E S C R I P T I O N DYNAMICS CRM SENIOR DEVELOPER

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1 J O B D E S C R I P T I O N DYNAMICS CRM SENIOR DEVELOPER Location: Directorate: Reports to: Grade: Canary Wharf Customer Services & Resources Technical Lead C JOB PURPOSE This new role will work independently and in conjunction with the GPhC s third party technical Supplier s to Support and Develop the on-site MS Dynamics Environment. The role will include owning, designing, developing and implementing of CRM solutions to meet business requirements and managing the resolution of support issues in the CRM environment. The candidate will also be expected to be enthusiastic about learning other/new technologies including Dynamics Navision and ASP.NET. (Training will be provided where necessary.) As part of a small IT team, the job holder will also be expected to perform other general roles as appropriate (e.g. emergency cover, major system roll outs, etc.) MAIN ACCOUNTABILITIES 1. To own, develop & document software solutions for identified business requirements in line with industry best practice; 2. To own, develop and maintain support documentation to ensure effective handovers, knowledge transfer and business continuity; 3. To implement agreed concepts, policies, and standards for the secure development of applications, within overall goals and parameters established including full documentation of all development work;

2 4. To work in constant concert and collaboration with the other members of the Applications Development Team and wider IT Dept with the shared goal of continuous improvement and incorporating industry best practices; 5. To review, monitor and evaluate systems to ensure their continued performance, security, effectiveness and efficiency. To recommend improvements and modifications. Assist in preparing technical specifications for tenders and purchase requests; 6. Manage work-loads and projects with changing priorities in a pressured environment. Generate industry standard outputs including status reports, risk assessments and estimates. 7. To define, develop and document both business requirements and software specifications on a project-by-project basis in collaboration with key stakeholders; 8. To own, Design, develop, run and monitor automated tests on new and existing systems using industry best practice and CI; 9. Provide application support for MS Dynamics CRM, managing, documenting and escalating incidents to the correct resolver groups (both internal and external) and carrying out Application maintenance. 10. The job holder is part of an IT team and as such will be expected to perform other general roles as appropriate, (eg emergency cover, major systems deployments, etc.). SUCCESS MEASURES Quality of ideas and advice in line with best practice and professional industry standards Tasks & projects are organised effectively such that agreed deadlines are met and customers needs are satisfied To own the delivery of projects and work packages as per the organisation requirements All policies regarding the security, governance and data protection for IT systems are adhered to in the creation of new applications and procedures followed Development work documented to the team s own internal standards to ensure others can pick up/support/troubleshoot where necessary Support issues resolved in a timely manner to the customers satisfaction

3 KNOWLEDGE & SKILLS FOR THIS JOB 1. Degree level education with proven experience 2. At least one year of MS Dynamics CRM Experience, ideally CRM 2013, C#, HTML, CSS and JavaScript in order to design, develop, test, migrate data and implement application modules. 3. Basic SQL Server Database Design and Administration skills (SQL 2008 Onwards) 4. Knowledge of agile software development (Scrum/Kanban) and test-driven development methodologies 5. Familiarity with industry best practices and software design patterns. 6. Ability to communicate ideas in both technical and user-friendly language. 7. Familiarity with industry best practices and software design patterns such as SOLID, TDD, PDD. 8. Keen attention to detail, quality and continuous improvement. 9. Experienced with working as part of a development team in a collaborative environment. 10. Highly self-motivated and directed. Ability to work equally well alone using initiative and self-motivation as with a team. 11. Ability to work to deadlines and to deal with changing priorities as well as execute tasks in a high-pressure environment. BEHAVIOURAL FRAMEWORK Key competencies: Personal responsibility Takes action to resolve problems Considers the impact of their actions on others Gives and accepts feedback positively Organisations awareness Demonstrates an awareness of the impact of external influences on their role Thinks beyond own role/specialist area Links objective setting to strategic plan

4 Deliver a customer focused service Shares good practice and identifies opportunities for customer service improvements Personally demonstrates a customer focused service Promotes new and flexible ways of delivering services that address and are responsive to customer needs Decision Making Breaks down complex information into workable components for others Draws together disparate information to resolve problems Involves people in decisions that may impact them Developing effective relationships Clarifies and positively communicates direction to colleagues and stakeholders Positively Influences through communication style Builds trust and empathy with colleagues, staff and service end users Delivering Performance Puts in place clear delivery plans and monitors progress and outputs Makes best use of people s skills and availability to deliver business objectives Follows through to a satisfactory conclusion The above is not exclusive or exhaustive and may alter depending on the needs of the GPhC

5 TERMS AND CONDITIONS Salary The salary is circa 50,000 p.a. Salaries are normally reviewed in June of each year, or the subsequent June should you start after 1 March. Hours The weekly hours are 35, Monday to Friday 9.00am to 5.00pm. Holidays Holiday entitlement for this post is 30 days, plus all Bank Holidays. Pension As a non-contractual benefit, you will be eligible to join the NHS pension Scheme after completion of 3 months service. (The GPhC reserves the right to withdraw this pension plan, and its terms may alter). Other benefits Interest free season ticket loans are available to staff after successful completion of a probationary period, child care vouchers, private health care, life insurance plus other benefits. Location The Headquarters are based in Canary Wharf, located at 25 Canada Square, London, E14 5LQ. Return of applications Applications should be returned to:

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