Marie Curie. Job Description. 89 Albert Embankment, London, SE1 7TP. Employee Experience & Insight Lead

Transcription

1 Job Description Job title: Department: Location: Reports to: Accountable to HR Systems & Insight Lead Human Resources 89 Albert Embankment, London, SE1 7TP Employee Experience & Insight Lead Head of HR Job Purpose/Summary HR Systems & Insight Lead will provide systems support and maintenance, data cleaning, reporting and Management Information for Core users and key stakeholders including Exec Committee and line managers. This role will have a key link with the Head of IT Service Delivery and key systems Project Management or core systems maintenance teams. The post holder is required to ensure that the system is managed, updated and maintained as necessary with responsibility perform a number of key tasks but not including but not limited to regular data cleansing exercises to ensure that the data is accurate, post to Post hierarchy changes in order to maintain the organisation structures and reporting line changes within the system when organisation changes and restructures occur in to ensure accurate data. Key relationships Head of HR and HR Team including all regional HR teams, Payroll Department, Pensions and Remuneration Department, Director of People Planning and Performance (PPP) and EC Board Members, TDA and the key IT service delivery teams, Head of L & D and L & D Department. External suppliers and key contacts for all HRIS Service providers e.g. HR & Payroll Database, Recruitment System, Pre-employment system In addition build a strong network with other users of the HR and Recruitment systems to share knowledge and tips for more effective use of the systems Accountabilities (Duties & Responsibilities) 1. Routine Maintenance of Core Database including: HR & Payroll Hierarchy. Recruitment Module, Setting up and maintaining Narrative tables, Setting up and maintaining Salaries scales and grades, Setting up and maintaining Job families and terms and conditions, Report scheduling, Deletion of employee or volunteer records set up in error, Setting up new Working Patterns, Maintenance of Resource link internal mail lists, advising users of system downtime, whether routine or otherwise. 2. Routine Maintenance of Employee and Manager s self-service 3. Routine Maintenance of Expenses & Time Sheets and entry of Paper based Expenses where applicable 4. Routine Maintenance of POSTS & Hierarchy in respect of employees and volunteers including: Creation of new POSTS, Obsoleting old POSTS, Maintenance of POST to POST reporting lines, Maintenance of Hierarchy, Resolution of Errors in POST to POST reporting and Hierarchy placing as they have a direct negative impact on headcount

2 accuracy, finance reports e.g. costing reports, management reports and Volunteering reports (it must be done centrally as need to understand impact of moving someone around the hierarchy on others. 5. Data Cleansing including: carrying out regular reviews to identify problematic areas with the use of exemption reports and liaising with data holders to ensure data quality is maintained. 6. Working with TDA to ensure appropriate Cognos Catalog, and maintenance of the system Catalog including the uploading of new UDFs. 7. Working with TDA in respect of an data loads to ensure that front loading CSV files are uploaded onto HR systems as required including uploading training information form Totara, uploading CSV files from Advorto to Resource Link to ensure that Recruitment and New Starter information is correct and uploaded to ensure that employees are set up correctly and ready for Payroll purposes. 8. Reporting System Errors to TDA and the service provider where appropriate to ensure that all systems errors are logged and prompt and acceptable resolutions are achieved 9. Working with TDA to ensure that Internal Upgrades are completed as required and within the appropriate timeline, driving the core users to test systems upgrades, and complete Test plans and comprehensive testing for internal Marie Curie IT changes. 10. Using Reporting Services & Quick Query Tool providing scheduled and Adhoc Reporting via HR Systems and other interfaces including Cognos and Reporting Services in order to provide MI data for Management, HR, Training, IT, Finance, Health & Safety, IMASS including: Cost analysis, Headcount, Staff turnover, Working Time Directive, Absence reporting, PPRD, Training records, Health & Safety Information, IMASS report, Starters, Leavers, National Statistic Reporting, Nursing Service information. 11. Produce and maintain processes & System Documentation user guides, working with TDA and contributing to the development of the systems, protocols and guidelines to ensure effective use of HRIS; and leading the process to carry out regular maintenance and review and regular update of all HR systems processes and procedures in preparation of systems upgrades and reconfiguration changes. 12. Identify and coordinate systems training for all users as appropriate: including delivering training as required for new users and refresher training for existing users, Developing and maintaining documentation/training to ensure effective use of the system. 13. Advice and Helpline service for users of the core systems and online Self-Service e.g. MyView and Advorto with first line help and advice on system matters. 14. Develop and maintain HR Systems related SharePoint and supplier Extranet sites including maintaining users access rights, ensuring that current documentation is up to date and accurate, and that the SharePoint site is maintained and obsolete documents are archived 15. Additional Responsibility but not accountability includes to act as a facilitator not a decision maker around policy matters or day to: 16. Any other reasonable activities as required to support users, TDA and Service providers to ensure that the HR Systems are operating as efficiently as possible and supporting the business and users most effectively.

3 General In addition to the specific duties and responsibilities outlined in this job description, all Marie Curie employees should be aware of their specific responsibilities towards working within a team culture providing support and encouragement to all team members. Develop positive and professional relationships with all team members, managers and employees throughout the Charity. This job description is not exhaustive; it merely acts as a guide and may be amended to meet the changing requirements of the charity at any time after discussion with the post holder

4 Person Specification Key Skills / Abilities Knowledge and Experience Essential Skills Proven experience in generalist or specialist HR and Payroll environments whilst working in a busy and challenging environment Excellent Payroll/HR database skills ideally with significant experience of Resource Link, Cognos and Advorto, with the ability to resolve complex systems related issues. Excellent written and verbal communication skills with the ability to clearly respond to both general and complex HR enquiries Excellent MS Office skills with Advanced Excel Highly organised with strong time management skills, with the ability to organise own workload to meet deadlines on a timely basis Excellent customer service skills with the ability to build appropriate professional, friendly and accessible relationships with key stakeholders and employees Ability to demonstrate an understanding of Payroll, Pensions and Employment Legislation including the Data Protection Act and for the need of confidentiality in dealing with HR and people issues Highly focussed attention to detail, problem resolution and the ability to investigate enquiries and respond in a timely manner. Strong IT skills particularly Microsoft Office skills with the ability to manipulate data Key Experience Required Must be highly IT literate with considerable experience of working with HR and Payroll Systems Education and Qualifications Ideally CIPD qualified or equivalent Educated to Degree level or equivalent Excellent level of numeracy and literacy educated to GCSE English & Maths (Grades A-C) Other skills and qualities A self-starter with a professional, proactive can do attitude A flexible approach to work Ability and willingness to travel as required for the role Where appropriate, reasonable adjustments to these criteria will be considered to accommodate personal circumstances such as disabilities

5 Terms and conditions Job title Salary scale Annual leave entitlement Notice period Working hours Head of HR c 32,500 Including London Allowance (depending on experience) 25 days (excluding 8 Bank Holidays) Three months 35 hours per week Other benefits Continued access to NHS Pension Scheme (subject to eligibility) Marie Curie Group Personal Pension Scheme Free life assurance cover Season ticket loan Loan schemes for bikes; computers and satellite navigation systems