J O B D E S C R I P T I O N BUSINESS SYSTEMS FUNCTIONAL LEAD

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1 J O B D E S C R I P T I O N BUSINESS SYSTEMS FUNCTIONAL LEAD Location: Directorate: Reports to: Grade: Canary Wharf Customer Services & Resources Applications and Development Manager B JOB PURPOSE This role will own the functional requirements definition, selection, configuration, customisation and supplier management for Business Systems used by the General Pharmaceutical Council (GPhC). The job holder will work with: Business departmental management throughout the organisation to understand and prioritise development requests (Project and Change requirements); Outsourced partners to oversee system implementation, operational change and bug fixes to ensure a unified delivery plan; Applications Business Partner, IT Service Delivery Management and Project Management as a point of escalation for operational issues. IT Technical Leads to deliver organisations IT roadmap, Projects and Change requests The candidate will initially focus on implementing/managing ERP and CRM solutions. (Microsoft Dynamics Navision/CRM experience preferred). As part of a small IT team, the job holder will also be expected to perform other general roles as appropriate (e.g. emergency cover, major system roll outs, etc). MAIN ACCOUNTABILITIES 1. Assist in selecting appropriate partners for the delivery of project and support activities 2. Act as the IT owner of the ERP & CRM Systems Domain applications providing oversight and approval for all configuration and customisation proposals

2 3. Help drive projects and changes through all stages of the delivery lifecycle, including responsibility for requirements capture, delivery estimates, architecture, design, development (customisation, configuration), testing (unit, integration and user acceptance) and transition. 4. Manage work-loads with changing priorities, coordinating multiple work streams to deliver bug fixes, small changes and projects, working with other applications Lead roles where the delivery crosses responsibility boundaries. 5. Own the target architecture and transitional phasing for the ERP Systems roadmap and input into strategic decision making as part of the Applications Management team 6. Provide guidance, expertise and knowledge to projects on how best to address business requirements, and to ensure technical alignment with the target architecture. 7. Translate business & functional requirements into solution design specifications that can be shared with developers to create a set of clear deliverable tasks that can be tracked and reported on. 8. Drive suppliers and ensure that bug fixes, changes and projects meet business requirements and goals, fulfil end-user requirements 9. Ensure the definition, development and documentation of all technical requirements, objectives, deliverables, and specifications 10. Review, monitor and evaluate application software (and hardware) to ensure its continued and future performance, security, effectiveness and efficiency, and to recommend improvements and modifications. 11. Work with suppliers to prepare regular reports on projects and changes including progress and/or status. 12. Work with suppliers to design, run and monitor software performance tests for the purposes of correcting errors, isolating areas for improvement, and general debugging; 13. Contribute to the standards to be used for all application and database design and requirements documentation and ensure the application of these standards 14. The job holder is part of an IT team and as such will be expected to perform other general roles as appropriate (e.g. emergency cover, major systems roll outs etc.).

3 SUCCESS MEASURES Successful manage the planning and delivery of the Organisation ERP Solution Manage the roadmap of improvements and business requested changes and fixes for the Organisation CRM Solution KNOWLEDGE & SKILLS FOR THIS JOB 1. Degree level education with proven experience 2. Strong SME ERP systems Experience, ideally having come from a hands-on role using Microsoft Navision 3. Strong Dynamics CRM Experience (ideally 2013) 4. Strong leadership / mentor skills with the ability to provide constructive feedback where required 5. Experienced People Manager of external & internal staff 6. Knowledge of agile software development and test-driven development methodologies 7. Familiarity with industry best practices and software design patterns 8. Ability to communicate ideas in both technical and user-friendly language 9. Experienced with working as part of a development team in a collaborative environment 10. Highly self-motivated and directed. Ability to work equally well alone or as part of a team 11. Ability to work to deadlines and to deal with changing priorities as well as execute tasks in a high-pressure environment 12. Expert-level understanding of software systems, software lifecycle methodology, and architectural competencies required 13. Knowledge of technology trends, industry participants and leaders 14. Good level understanding of Project Management, Change Management and Release Management

4 15. Strong customer-service orientation BEHAVIOURAL FRAMEWORK Key competencies: Personal responsibility Takes action to resolve problems Considers the impact of their actions on others Gives and accepts feedback positively Organisations awareness Demonstrates an awareness of the impact of external influences on their role Thinks beyond own role/specialist area Links objective setting to strategic plan Deliver a customer focused service Shares good practice and identifies opportunities for customer service improvements Personally demonstrates a customer focused service Promotes new and flexible ways of delivering services that address and are responsive to customer needs Decision Making Breaks down complex information into workable components for others Draws together disparate information to resolve problems Involves people in decisions that may impact them Developing effective relationships Clarifies and positively communicates direction to colleagues and stakeholders Positively Influences through communication style Builds trust and empathy with colleagues, staff and service end users Delivering Performance Puts in place clear delivery plans and monitors progress and outputs Makes best use of people s skills and availability to deliver business objectives Follows through to a satisfactory conclusion The above is not exclusive or exhaustive and may alter depending on the needs of the GPhC

5 TERMS AND CONDITIONS Salary The salary is circa 48,000. Salaries are normally reviewed in June of each year, or the subsequent June should you start after 1 March. Hours The weekly hours are 35, Monday to Friday 9.00am to 5.00pm. Holidays Holiday entitlement for this post is 30 days, plus all Bank Holidays. Pension As a non-contractual benefit, you will be eligible to join the NHS pension Scheme after completion of 3 months service. (The GPhC reserves the right to withdraw this pension plan, and its terms may alter). Other benefits Interest free season ticket loans are available to staff after successful completion of a probationary period, child care vouchers, private health care, life insurance plus other benefits. Location The Headquarters are based in Canary Wharf, located at 25 Canada Square, London, E14 5LQ. Return of applications Applications should be returned to:

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