Customer Reference Guide. How to manage your account
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- Antony Casey
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1 Custmer Reference Guide Hw t manage yur accunt
2 Online Renewal Prcess Lg n t Yu can click either n QUICK PAY r thrugh MY ACCOUNT drp dwn bx QUICK PAY helps yu renew yur accunt ONLINE just by entering Accunt Number r User_ID even when yu d nt remember yur passwrd. Select Renew Accunt Optin Enter User ID & Passwrd displays MY ACCOUNT Page Displays yur accunt details such as Relatinship Number, Accunt Status, Plan details Select Renew Online under Renewal Optin displays custmer existing plan details Click n Prceed displays Terms & Cnditins page Select I Agree & click n Submit displays Custmer Relatinship N & Custmer s City Select Plan Type frm the drp dwn MB Plans Unlimited Plans Dual Speed Plans Day & Night Plans Hurly Plan Data transfer plans - Unlimited plans - High speed Up t Free resurces & reduced speed till validity expiry - Lw speed during Day time & increased speed during Night time - Hurly plans with days validity (whichever is earlier) Plans Segmentatin - Select plan type displays plans falling under this categry Plan Plan Price YOU Save YOU Pay Free MBs Days Bandwidth - Plan name with resurces & validity perid (in mnths) - Prevailing plan price - Discunt applicable in value terms - Plan payable charges - Resurces alltted against plan selected - Plan validity (in days) - Speed f plan selected fr renewal NOTE: All plans have been segregated in a descending rder n the fllwing criteria High t lw speed plans / value / discunts Page fr recnfirmatin displayed Plan selected fr renewal (Plan name & value) Payment Optin selected fr making payment 1 - YOU Bradband India Pvt. Ltd. ( Updated : )
3 Online Renewal Prcess Select Cnfirm takes custmer t Secure Payment Gateway Select Payment Optin frm Credit Card / Debit Card / Netbanking / Cash Cards Select Credit Card Type Visa / Master Card / American Express / Diners Club Internatinal Click n Submit Needs t be cmpleted by the Custmer with his persnal details Name n the Card - Enter Card Hlders name as appearing n the Card Card Type - Enter Visa / Master card Card Number - Enter Card N as it appears n the card withut spaces Card Expiry date - Enter Card expiry date (Mnth / Year) as given n the Card CVV2 Number - Enter 3 digit security cde printed n the back side f the card (Asterisks will appear while yu enter t ensure nline security) Amunt (Rs.) - Selected plan value displayed Clicking "Submit" wuld authrize yur renewal payment disbursement Once Submit clicked please wait fr prcess the request (takes time t cmplete) Never click Submit nce again. Even back r refresh buttns shuld nt be used Renewal charges receipt is generated n payment transactin being successfully cmpleted. This receipt culd be saved & printed fr yur persnal recrds r culd be used fr claiming reimbursement frm yur ffice. Slab Structure Rs. Disc & Abve 250 Mail ID fr ONLINE related queries nlinehelpdesk@yubradband.c.in 2 - YOU Bradband India Pvt. Ltd. ( Updated : )
4 Guidelines / Precautins t be taken while cnducting Online transactins Errr Faced : Netwrk Delay Reasn fr Failure : Custmer has nt cmpleted 2nd level f authenticatin (3D Secure r OTP) Errr Faced : Authenticatin failed. Transactin cannt be authrized Reasn fr Failure : Fr credit/debit card transactin 2nd level authenticatin is mandatry such as 3D secure / OTP. In case custmer failed t authenticate the transactin with 3D secure passwrd r OTP received n mbile, given errr respnse is prvided by the bank/card gateway. Errr Faced : Payment nt authrized Reasn fr Failure : Fr credit/debit card transactin 2nd level authenticatin is mandatry such as 3D secure / OTP. In case custmer failed t authenticate the transactin with 3D secure passwrd r OTP received n mbile, given errr respnse is prvided by the bank/card gateway. Errr Faced : Cancelled By User Reasn fr Failure : Custmer has terminated the transactin befre cmpletin. Errr Faced : Yu are nt authrized t d this transactin. Please Lgin t HDFC Bank Net-banking t reset yur Prfile using mdify Secure Access Prfile r Cntact HDFC Bank Phne Banking fr further details. Reasn fr Failure : Fr making the nline payment using HDFC bank net banking, custmer needs t register with the bank fr 2nd level authenticatin ie. secure access set up. It is t be dne by setting up the secure questin and answers. In case custmer is nt registered, failure respnse is given by the Bank. Errr Faced : Third Party Funds Transfer facility and Secure Access nt enabled. Please cntact Phnebanking r visit nearest branch fr mre details Reasn fr Failure : Fr making third party funds transfer using HDFC bank net banking, Custmer needs t register with HDFC bank fr third party funds transfer. Fr making nline payment using HDFC bank net banking, custmer needs t register with the bank fr 2nd level authenticatin ie. secure access set up needs t be dne by setting up the secure questin and answers. SOLUTION: Please fllw prcedure mentined abve & get yurself registered fr Third Party Funds transfer, 3 D Secure Access fr cnducting Online transactins successfully. 3 - YOU Bradband India Pvt. Ltd. ( Updated : )
5 Hw t manage yur accunt Checking accunt usage Lg n t Select Check accunt details under My Accunt drp dwn n right hand crner Enter User ID & Passwrd Under Manage my accunt select My Usage On giving a date range yu can view yur usage fr the last 3 mnths. Checking status f accunt (Balance Resurces / Due date) Select Check accunt details under My Accunt drp dwn n right hand crner Enter User ID & Passwrd Under Manage my accunt select My Balance Data displayed wuld prvide status f current resurces available in yur accunt Changing yur accunt passwrd (Thrugh website) Select Check accunt details under My Accunt drp dwn n right hand crner Enter User ID & Passwrd Under Manage my accunt select Change Passwrd Enter yur Old Passwrd Enter yur New Passwrd Recnfirm New Passwrd Click Submit & yur passwrd wuld be changed 4 - YOU Bradband India Pvt. Ltd. ( Updated : )
6 Hw t manage yur accunt Resetting Passwrd thrugh SMS Type SMS Frmat PWD <Accunt N> OR PWD <UserID> Eg 1: PWD Eg 2: PWD dhaivatshah SMS t be sent t Passwrd t be reset Creating a ID Select Check accunt details under My Accunt drp dwn n right hand crner Enter User ID & Passwrd Under Manage my accunt select Create & fllw instructins as prvided n screen Enter yur desired id Enter yur Passwrd & Recnfirm Passwrd Enter Alternate ID Enter yur persnal details as requested fr Enter Hint questin & Hint answer (Reqd. fr passwrd reset & frwarded t alternate ID.) Click Submit & yur ID wuld be set up Updating Cntact Details Select Check accunt details under My Accunt drp dwn n right hand crner Enter User ID & Passwrd Under Manage my accunt select Update Cntact Details Enter Cell N & ID Click Submit & yur cntact details wuld be updated in ur recrds 5 - YOU Bradband India Pvt. Ltd. ( Updated : )
7 Hw t manage yur accunt Checking status f advance payment made Select Check accunt details under My Accunt drp dwn n right hand crner Enter User ID & Passwrd Under Manage my accunt select Anticipatry Renewal Queue Data displayed prviding details f advance payments made & plan renewed NOTE: Any advance amunt paid wuld be credited t custmer accunt & utilized fr renewal n due date. Accunt renewal wuld happen nly after usage f resurces entitled against the existing nging plan. This is t recnfirm that nne f the existing resurces wuld lapse due t advance payment f renewal charges. Checking Credit infrmatin Select Check accunt details under My Accunt drp dwn n right hand crner Enter User ID & Passwrd Under Manage my accunt select Credit Infrmatin On giving a date range yu can view credits (service credits / resurces) prvided t yur accunt. 6 - YOU Bradband India Pvt. Ltd. ( Updated : )
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