Senior Business Analyst

Transcription

1 Senior Business Analyst Secretary and Registrar's irectorate Business Improvement Services (BIS) Fixed-term until 31 July 2014 Full time 31,331 to 35,244 per annum, dependent on experience Vacancy reference SR 1061/13 Closing date 26 November 2013 at 12 noon The University Sheffield Hallam University is one of the UK's most progressive and innovative universities. We pride ourselves on making a difference - to our students, our staff and to the businesses we work with. Our research and business ideas, alongside our sought after graduates, contribute to the economic and social development of both our region and to the UK as a whole. Our teaching is first-rate and is supported by our world-class applied research. Our students are a diverse group and benefit from a tailored approach that helps them to get the most from their studies. We offer top quality teaching and learning facilities and the ability to learn flexibly in a way that best suits their needs. For example, we are one of the UK's leading universities in e-learning and offer a range of distance learning and part time courses as well as the more traditional full time courses. Our industry partners choose Sheffield Hallam because of our flexible, business led approach and our high quality research, facilities and students. Our partners include Sony, BP, NHS, Network Rail, Cisco, SAP and Microsoft. Our facilities are state-of-the-art and we have invested heavily in new technology to ensure that our technological capability matches the cutting-edge approach of our teaching. We are recognised as a Centre of xcellence for Teaching and Learning, e-learning and employability. Although currently in the process of review, the University's Corporate Plan for outlines our priorities and is available to download Business Improvement Services (BIS) Business Improvement Services was established three years ago under the leadership of the Secretary and Registrar. This service has teams which provide the University with professional skills in: Programme and Project Management Portfolio Support, Programme Office and Assurance Business Analysis and Process Improvement Business Improvement Services plays a significant role in the delivering a portfolio of cross organisational business transformation programmes that underpin the objectives of the University's Corporate Plan; in particular improving operational efficiency and effectiveness. The Business Improvement Portfolio presently includes corporate programmes to review the University's professional administrative services, to improve MI and corporate planning processes, to realise the full potential of

2 our HR management system, to improve the provision of MI and statutory reports in relation to our research and to improve processes and systems that support the management of the student experience and lifecycle. Our Senior Business Analysts use their skills to work with colleagues responsible for delivering business improvements. They contribute to the continued development and improvement of our business analysis services, tools and techniques, the establishment of a process architecture, the integration of process governance into our operational management and an education programme which builds capacity across the University. We are looking for an individual with personal qualities that fit our ways of working - drive, enthusiasm, and creativity, with excellent analytical and interpersonal skills. ducated to degree standard (or equivalent) with sound analytic, modelling and specification techniques skills effectively, you will work on various business improvement projects associated with our corporate change programmes. xcellent interpersonal skills, professionalism and a strong focus on delivering a high quality service are important requirements for every member of the department as our work involves working with a wide range of staff across the University, including members of the University xecutive. Analysts frequently work with various and diverse groups and you will need to have extremely good facilitation skills. Our fast moving, deadline-driven environment will require a proactive approach to working on your own initiative and the ability to prioritise a varied workload is essential. To succeed in this role you must be able to manage their workload autonomously, be open to flexible working and a commitment to developing yourself in the role. You will be a dynamic and dedicated individual who thrives from work in a stimulating and varied environment of change and improvement activities. xperience from other organisations where you will have supported the delivery of transformation will be an advantage. Location City Campus This post is based at our City Campus which is situated next to Sheffield s train and coach stations and has easy access to the M1. It is in the heart of the city centre, next to shopping areas, art galleries, theatres, cinemas bars and cafés and the recently developed Winter Gardens. There is plenty to do and see in your lunch break or after work. iscussion and selection event For informal enquiries regarding this post please contact Jo Solecki (Business Improvement Manager) on: Telephone mail J.J.Solecki@shu.ac.uk Proposed selection event To be confirmed The selection event for this post will comprise of an interview, test and presentation. The title of the presentation will be confirmed when candidates are invited to interview. Job share Whereas the University is committed to flexible working and the majority of vacancies are available for job share applicants this role is unlikely to be suitable for work on a job share basis.

3 Job description Job Title Faculty/ept Senior Business Analyst Business Improvement Services Grade 7 Reports to irect reports Role Purpose Business Improvement Manager N/A As part of the Business Improvement Analysis team, contribute to the delivery of a service providing: Business case development and benefits analysis Capturing, mapping and documenting processes Gathering and analysing the business rules and/or operational issues Facilitating service and process improvement reviews Analysing and modelling services, processes and associated high level data Articulating and producing requirement specifications User Acceptance testing of technical and non-technical projects Training and developing staff in the use of process analysis and management Contribute to the University's change portfolio in relation to operational effectiveness and in an increasingly demanding financial environment, vies the provision of this service Contribute to the development of business analysis and improvement tools and techniques that are appropriate to the H environment, used to facilitate delivery of the University's change portfolio eliver and contribute to the development of business process management skills across the University. Responsibilities esign, plan and deliver business improvement and analysis projects / work packages, working with colleagues from across the University. Maintain effective stakeholder relationships with the business areas, information systems and technology service (IS&T), and project/programme managers in relation to work assignments Support business managers in developing business cases; analysing benefits, impacts and costs, and undertaking an appraisal of options in relation to investment and feasibility Support business process managers in capturing, analysing and documenting their processes Work with business leads and project managers to identify and communicate operational issues, and articulate and document business rules

4 Facilitate business process improvement workshops, guiding the business through the design or re-design of processes that will enable improvement in service efficiencies, operational effectiveness and the customer experience Work with colleagues in the business and IS&T to develop and produce system specifications that fulfil the business requirements Test new processes and systems so as to demonstrate business acceptability, by producing user test strategies and plans, designing process walkthrough activities etc. Carry out health-checks and post-implementation reviews of projects evelop, document and promote high quality tools for use in business and process analysis and improvement esign, delivery and promote business and process analysis training and development across the University. Carry out any other such duties the Head of epartment may require. Attributes Stakeholder/Customer Focus Managerial/Supervisory One Team Worker Managerial/Supervisory Responsiveness to Change Managerial/Supervisory eveloping Self and Others Managerial/Supervisory Self Confidence and Initiative Managerial/Supervisory

5 Person Specification Job Title Faculty / irectorate Senior Business Analyst Secretary and Registrar's irectorate / Business Improvement Services (* ssential or esirable) etails * * vidence** Attainment ducated to degree level or equivalent AF + Q/C videnced achievements e.g. relevant qualifications (or equivalents), training, membership of professional bodies Formal training in business analysis Training in project management lifecycles or methodologies ISB Business Analysis qualification AF + Q/C AF + Q/C AF + Q/C xperience Type of experience and specific knowledge required for this job Proven experience working as an analyst on complex change activities Understanding and experience of Lean and waste elimination, in relation to process and operational service improvement AF + I + T + P Business case development, including identifying impacts, benefits, and costs AF + I eveloping and documenting business requirements, their rules, operational issues and customer needs AF + I + T eveloping and documenting requirements using UML diagramming techniques, e.g. Use Cases, high level data models AF + I + T Capturing, mapping and documenting processes using modelling tools & techniques that are fit for purpose..g. BPMN AF + I + T Using process improvement techniques e.g. value stream mapping, activity based costing, voice of the customer. Producing test strategies, plans and scripts to support user acceptance testing AF + I Ability to work with business managers to develop and implement process measures and metrics Training and developing staff in the use of business analysis, process management and service improvement techniques AF + I Working in projects that are managed using industry standard methodologies e.g. PRINC2 Working in the H sector AF + I

6 Technical competencies Technically skilled in the use of Microsoft Word, xcel and Visio AF xperience of working with a case tool AF Competencies Skills and abilities required for effective performance e.g. numeracy, attention to detail, oral and written communication, planning and organising, leadership skills, ability to cope with conflicting demands/deadlines Appointment to this post is being made using the Professional Services Attribute Framework (see job description for details) Ability to be innovative and be a proven problem-solver Able to facilitate stakeholders with conflicting agendas to reach agreement (in terms of proposed solution to problems etc.) I + P Able to work collaboratively with stakeholders and build trust Able to communicate effectively with a range of people and deliver messages appropriately to the target audience Able to contribute to the effective working of teams Able to listen, learn and understand new concepts quickly Able to work on own initiative with minimum supervision, and to work effectively within a team Ability to work with high demands on your time and to be able to prioritise conflicting demands, to plan and meet deadlines Other relevant information Willingness to work flexible hours AF e.g. shift work or weekend working, travel in UK or abroad (state approximate frequency i.e. travel abroad twice a year) **vidence/method of Assessment: AF = Application form G = Group xercise I = Interview In-tray = In-tray xercise IT = IT Test OT = Occupational Test P = Presentation PT = Psychometric Testing Q/C = Qualifications/Certificates

7 How to apply Complete the Sheffield Hallam University application form and it to Call us on if you have any questions about completing the form or the recruitment process. You will be informed as soon as possible after the closing date if you have been short listed. If you have not received notification from us within four weeks of the closing date, please assume you have not been successful on this occasion. Non-U nationals We have a legal responsibility to ensure that all employees are entitled to live and work in the UK. If a job requires highly specialist skills and qualifications we may be able to provide a Certificate of Sponsorship to help you gain entry clearance or leave to remain in the UK from the UK Border Agency. Further guidance on the UK Border Agency Points Based System can be found at You can also the Human Resources irectorate at recruitment@shu.ac.uk. quality and diversity drive our success quality and diversity are essential to our academic and business strengths. We believe that excellence comes through recognising the value of each individual. We aim to create an environment that respects the value of each individual and the diversity of staff and students in the University's community. This will enable them to contribute fully, and to derive the maximum benefit and enjoyment from their involvement in University life. Positive about disability We use the symbol on the right, along with other like-minded employers, to show our commitment to good practice in employing people with a disability. It also enables people with a disability to know which employers will be positive about their abilities. All applicants who meet the minimum criteria (based on the person specification) for a job vacancy and have declared their disability are guaranteed an interview and considered on their abilities. Stonewall iversity Champions programme We are members of the Stonewall iversity Champions programme, reinforcing both our commitment to improving the workplace culture for lesbian, gay and bisexual employees and our recognition that people perform better when they can be themselves. Stonewall recognises Sheffield Hallam as a forward thinking 21st century employer which aims to recruit, recognise, and support the very best people regardless of background.

8 Trade unions We are committed to working in partnership with staff representatives. You are welcome to join a trade union, professional association or staff organisation and participate in its activities. We recognise the following unions for the purposes of collective bargaining UNISON, GMB, T&GWU, UNIT, UCU. Benefits of working for us We offer generous holiday entitlements - annual leave entitlement is a minimum of 25 days (pro rata if you work part-time) and rises depending on staff group and grade. In addition to the eight standard UK bank holidays, six extra statutory days are provided for extended University closure around some UK public/holidays. We understand the need for a good work-life balance. That's why we support and operate a number of flexible working schemes including job-share and flexible working hours where applicable. We operate an incremental grade structure. This means that you will be eligible to receive an annual pay increase (subject to satisfactory performance) until your salary reaches the maximum salary for your grade. Our defined benefit pension schemes are a real asset to your peace of mind. epending on the job you're appointed to, you will be entered into either the Local Government Pension Scheme (LGPS), Teachers Pension Scheme (TPS), or remain in the Universities Superannuation Scheme (USS) if you are a current member. We also offer many other benefits including Travel discounts, Family Friendly Schemes, Health and Wellbeing and Training and evelopment opportunities for staff. For more information about the benefits available to you, visit Living and working in Sheffield Sheffield is the greenest city in ngland. We have over 200 parks and woodlands and a third of the city is in the Peak istrict National Park. We have excellent rail links to all major cities and the city centre is in walking distance of both our campuses. For more information, visit Other important information All appointments are made subject to confirmation of eligibility to work in the UK and satisfactory declaration of health from the occupational health consultant to make sure you are medically able to carry out the type of work involved in the post. Appointments are also subject to receipt of satisfactory references and any other checks that may be required for the role. We comply fully with requirements of the ata Protection Act This requires us to tell you we will: hold details of your name, address and the post applied for on computer to assist the recruitment process hold the information on your equal opportunities monitoring form, to monitor effectiveness of our policies retain records for unsuccessful applicants for one year, after which time the records are destroyed For overseas applicants we normally reimburse travel expenses from the port of entry into the UK only.