Installing Cisco Jabber on MAC OSX

Transcription

1 Installing Cisco Jabber on MAC OSX The Jabber Client is a desktop and mobile application that allows users to connect to our 2 Way Network, over a variety of operating systems and wireless devices. This guide will explain the setup instructions for Mac Computer. 1. Go to the download site 2. Select and click the link to the Mac client. Click run on the file named: Download for MacOSX (11 MB) 3. Copy the download to your hard drive. Double Click to install the application. 4. Once installed, from the Applications folder, find Jabber Video, and click to start the program.

2 Once the download is complete, open the App and enter the username and password you were sent by ODU Tech Support. 5. To setup Jabber the first time, Click the Settings Icon **Be sure to UNCHECK Start Jabber Video and Sign in Automatically. 6. Type in the server info as follows: INTERNAL SERVER: monarch1.video.odu.edu EXTERNAL SERVER: monarch.video.odu.edu SIP DOMAIN: video.odu.edu 7. Click Sign-In.

3 8. To dial into the ODU Lobby and join your class, 9. Type in the name or IP of the ODU Bridge: bigblue or Press the Green CALL button.

4 10. When Lobby opens, you will see the list of current classes. The 4 digit number before it will be used to enter the class from the Lobby. 11. Tap the screen so you can see the Icons on the bottom. From the KeyPad icon, type the 4 digit code and the # key to join in.

5 12. You will now be in the class. Please make sure that you have muted you microphone when it is not in use. The mute button will appear when you tap the screen, at the bottom of your dis-

6 If you experience any technical difficulties, ODU Staff will help you through the troubleshooting process. Final Thoughts: 1. Please note: the quality of your experience depends heavily on the quality of your Internet Service Provider. Unfortunately, ODU cannot control the quality of the conference, once the audio and video packets are out in the Internet. 2. Please be available to connect to your class 30 minutes before the start of class to test your audio and video connection before each class, and to give ODU time to resolve any technical difficulties. 3. Please be sure to position your camera so that your instructor and other students can see you. 4. For Best Lighting, place the light source behind, not in front, of the camera. Close Blinds and avoid sitting in front of windows 5. Don t forget to Mute the Microphone before joining the class. * To help ensure that you have the best experience possible, please contact our technical staff anytime you experience a problem, local: or Monday to Friday 8am-9:30pm EST\EDT and Saturday 8am to 5pm EST\EDT. Thank You!