UC-One. Epik. UC-One Quick Guide. Quick Guide For Apps. Why we love UC-One

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1 Quick Guide For Apps Epik UC-One UC-One is part of our Epik suite enabling you to access all your communication services, telephony, video, IM and presence from any supported device. Contact Integration Access contacts from multiple devices Presence View and share availability with your contacts Video calling Visually communicate by video calling from your desktop Instant Messaging Instantly message others within your organisation Voice calling High definition Voice Communication Why we love UC-One One Identity A single user login allows you to access Calls over Data Reduce call costs by making and receiving calls over 3G or WiFi networks. Accessible from any supported device Access UC-One from any supported device, including your desktop, laptop, mobile and tablet.

2 Getting Started Getting Started Follow the instructions to download Epik s UC-One for PC or Mac. Visit: Signing In To confirm your individual user name and login credentials, contact Epik Support ([email protected]) Password is case sensitive. For convenience, check the Remember Password and Sign In Automatically boxes UC-One Preferences Access Preferences 1. Click on the Options icon 2. Select Preferences Preferences A. General - Set languages, enable automatic sign in and update confirmation. B. Audio - View recognised voice playback and recording devices, test recording and ringtones. C. Video - View recognised video devices and select video size. D. Credentials - Set-up conference room preferences. E. Proxy - Alter and enable proxy settings.

3 UC-One Settings Access Call Settings 1. Click on the Options icon 2. Select Call Settings Settings A. BroadWorks Anywhere - Pull a call from your desk phone to your mobile. Or dial *11 from your desk phone to Pull the call from your mobile. B. BroadWorks Remote Office - Receive calls to your business phone on your mobile and display your business phone number when calling from your mobile. C. Forward Calls - Incoming calls are forwarded from your desk phone to a preconfigured phone number. D. Do Not Disturb - When enabled, all calls are blocked by the server. E. Hide Number - Hide your number from contacts external to your business. F. Simultaneous Ring Personal - Up to 10 numbers will ring at the same time as your primary business number, ensuring incoming calls are not missed. Home Screen Personal Profile Share your display image, presence, mood and personal message. Communication History View missed, dialled and received calls across devices. Dial Pad Directly dial a phone number. Contacts Contact users and view their availability. Search and Dial Search your contacts or dial a phone number. My Room Start a multi-party audio or chat conference. Communications Icons Chat Call from Phone Desktop Call Video Call Options Tab Change the call settings, UC-One Preferences or select Help for product support.

4 Personalize Your Profile Profile Photo Use a profile photo to put a face to the name of your colleagues. Change your Profile Photo Double-click the Profile photo box to browse for a new image, or; Drag and drop a new image in the Profile Image Box. Presence Share with your colleagues if you are available to communicate. Select your Presence Select a suitable status from the drop down menu. Your presence will automatically update when on a call or in a meeting. Status Personalise your status or share a website. Presence Share Requests Accept or deny presence share requests from colleagues. Add a Contact Receive an Incoming Call Add a Contact 1. Click Contacts 2. Click in the Search and Dial field and type in the name of your contact 3. Right-click on the contact you would like to add 4. Select Add Contact Answer an incoming call by selecting Answer in the call pop up window. To decline an incoming call select the Decline button.

5 Make a Call Option 1 1. Select the Dial Pad from the side menu 2. Enter the number you would like to call 3. Select the type of call you would like to make Option 3 1. Type in the name of the person you would like to contact in the Search and Dial field 2. Right-click the contact and select the type Option 2 1. Search and select the contact 2. Click on the type of call you would like to make from the Communications Icons Video Call Screen Receiving a Video Call You can receive a video call from either your IP Tel video handset or UC-One desktop. If the selected phone is not supported by video, the call will be converted to audio. Chat History Chat Response Window Call Settings Hold Call Hide Video Conference Transfer Call Delete Chat History View Profile Audio Controls Adjust the volume and mute audio

6 Call Controls Call Timer View the time of your call. Call Settings Hold Call Hide Video Conference Transfer Call Delete Chat History View Profile Communication Icons Use text chat during your voice conversation or switch from voice to video call at anytime. Audio Controls Adjust the volume and mute the audio. Conferencing Chat Conferencing Drag and drop your selected contacts into Your Room to start a multi-party audio or chat conference. Option 1 Right-click on a Contact and select Chat. Option 2 Click on the Chat icon on the home screen or in the call window while on a call.

7 Chat Window - Controls Communication Icons Switch to voice conversation, video call or start a chat while in a chat. Transfer a file while Text Chatting 1. Select the File Sharing icon 2. Select the file you would like to share and Open 3. While the file is uploading, you have an option to Cancel Transfer before sending is complete.

8 Frequently Asked Questions Connectivity Do I need a network connection? Yes. In the office the client should connect to your office LAN or wireless network. When mobile, UC-One will work over 3G or wireless networks. Can I use multiple devices? UC-One can operate over many devices simultaneously PC, Mac, ios and Android with common Contact settings and Call History accessible across devices. Chat invitations are sent to all devices and once answered, the chat messages go to the device that has sent a reply Chat history will only be visible from the device the message is sent Presence settings and contact lists are updated across all devices simultaneously My status bar says, Limited connectivity presence and chat unavailable The XMPP connectivity has been temporarily lost for chat and presence but you can still make voice calls. What codecs are supported? Audio: G.711 PCMA G.711 PCMU Video: H264 H263 What are the minimum system requirements? System requirements for UC-One: The installation footprint is 100 MB. For voice calls, a sound card, speakers, and a microphone or a headset are required. A headset is recommended. For video calls, a web cam is required. A minimum 512 MB RAM is required, however, 1 GB is recommended. Pentium 3 or higher with a minimum 800 MHz; however, 1.5 GHz is recommended. OpenGL Calling may not be available in some rare older PC models with incompatible OpenGL graphics drivers. Preferences How do I adjust the microphone and loudspeaker settings? Choose an audio device on your desktop by selecting Preferences in the main menu. Select a different default audio device in Windows using the Control Panel or on a Mac in the system preferences for Sound. Calls Can I call normal PSTN numbers? You can call any number supported by your Epik Total Voice service including local, national, mobiles and international numbers. Are calls free using UC-One? Voice and Video calls between users within your company are free. How much bandwidth is required for calling? Voice calling requires 100 kbps symmetrical. Video calling depends on the resolution setting of your client. Sample calculations are shown below: 500 kbps symmetrical (H.264 VGA resolution 640 x 480 pixels at 15 fps) 2500 kbps symmetrical (H.264 VGA resolution 1920 x 1080 pixels at 30 fps) Videos What kind of video resolution is available? Video resolution can be selected from Preferences and the Video tab. This selection will then be the default for future video calls. Can I make a video call using my mobile device? Yes. Chat Can I chat with contacts from other domains? To add contacts from other domains, their XMPP credentials are required. Are chat messages saved? Only chat room messages are stored on the server. Directory What data is imported from enterprise directory search? The same data that is stored on will be populated, this includes XMPP address details of users, first names, last names and phone numbers. Security What encryption or security is used to protect my login details? SIP signalling is transmitted unencrypted, it relies on DIGEST authentication to protect your SIP credentials XMPP signalling is encrypted using TLS (Users chats and presence) XSI signalling is encrypted using TLS (Configuration download, call control, directory listing) Conferencing How does the My Room feature work? From within the chat, an audio or video conference bridge call can be initiated so you can then see all parties.

9 How many parties can be connected? Up to 10 parties can access an audio or video conference call through My Room. In large conferences, it is recommended that non speaking participants mute their clients or handsets for best results. How can I get a conference bridge to use in conjunction with My Room? Please contact your Administrator to discuss how Epik audio and video conferencing solutions can work with My Room to establish a bridge to best meet your needs. How can I access my conference bridge from within My Room? Users can access a conference bridge from within My Room by selecting the Call button for an audio call or Video Call for a video conference. My Room supports DTMF PIN dial in. To enable this feature simply edit your My Room settings in the Preferences menu. Port Requirements Service/ Ports Ports Protocol Feature Desktop/ Mobile PC Client Client User Login HTTP User Login HTTP IM&P XMPP Call SIP (UDP/ Signalling TCP) Audio RTP Video Call SIP (UDP/ Signalling TCP) Video Call RTP File 1081 Not XMPP Transfer supported File Not SOCKS Transfer supported