POSITION DESCRIPTION. Permanent Full-time 38 hours per week

Transcription

1 Vacancy Reference Number: SQ142/11 Closing Date: 5:00pm, 14 th December 2011 POSITION DESCRIPTION Title Location Status Classification Information Infrastructure Services Officer Corporate Office Permanent Full-time 38 hours per week SQ AO5 Angela Henderson Manager, Information Technology Phone: Organisational Environment Work Unit Position Purpose IT Environment Stadiums Queensland has been established by the Queensland Government to manage, operate and promote the use of the State s major sports, recreation and leisure facilities. Stadiums Queensland is a statutory body overseen by a Board of Directors and has responsibility for the following venues: The Gabba (Brisbane Cricket Ground); Suncorp Stadium; The Sleeman Sports Complex; Brisbane Entertainment Centre; Queensland Sport and Athletics Centre; Dairy Farmers Stadium; Skilled Park; Queensland Tennis Centre; and Metricon Stadium. The Infrastructure Services Officer works within a team environment and is aligned with the Corporate Services Unit of Corporate Office. The Infrastructure Services Officer is required to provide comprehensive information technology and telecommunication services and support for Stadiums Queensland (SQ). This role undertakes both client support and technical administration roles in the delivery of services and support for SQ s Information and Communications Technology (ICT) facilities. An enterprise-wide network interconnects each of the venues using various data communications technologies, including direct fibre, IPWAN, laser and DSL. Server infrastructure includes Dell Server and SAN technologies, VMWare virtualisation, and Microsoft Operating System and backend products (Windows, Exchange and SQL). Around 130 desktops are supported using Microsoft Operating System and desktop productivity software. A range of SQ-wide and venue specific business applications and systems are also supported by this infrastructure. Voice services (fixed and mobile) are also managed inhouse by the Information Technology (IT) Services Unit.

2 Reporting Relationships Delegated Responsibilities/ Accountabilities The Infrastructure Services Officer position works in a team environment within the IT Services Unit, reporting to the Infrastructure Services Supervisor. The IT Services Unit forms part of SQ s Corporate Services team, based in the Corporate Office. This position also has a functional relationship with the venues. All employees of Stadiums Queensland are required to comply with the Financial, Human Resources, Administrative, Governance, Information Management and Operational policies, procedures and delegations of Stadiums Queensland. Corporate Responsibilities Compliance with the organisation s Code of Conduct, policies and procedures Act in an ethical manner and comply with applicable legislative requirements pertaining to the business Demonstrate a strong service culture and expound the business in a positive manner Act in a safe manner and consider the safety of others in the workplace Ensure sound practices are employed in adhering to corporate governance requirements Endeavour to achieve improvements in business practices, processes and systems Perform any reasonable tasks relating to your role to assist your manager and overall business performance Key Duties / Responsibilities Infrastructure Management Provide technical administration, monitoring and maintenance for: o LAN infrastructure and services (including cabling and switches) o WAN infrastructure and services (including IP WAN services, switches, routers and security infrastructure) o Servers (physical and virtual) o Storage (including data replication) o Voice services (including landline and mobile) o Backup and recovery of data and systems o Infrastructure monitoring tools (such as Microsoft System Center Operations Manager SCOM) o Infrastructure management tools (such as Microsoft System Center Configuration Manager SCCM, Anti-Virus, Anti-SPAM, Patch Management) Client Support Services Undertake Service Desk operations to deliver effective, clientfocused support services including: o Responding to queries and requests for assistance on information technology and telecommunications related matters o Logging and/or actioning service and change requests in a timely manner o Providing effective ICT problem solving and troubleshooting o Developing and delivering training for staff in a workplace environment, as required Provide operational support assistance for approved venue systems / events, as required Desktop Management Provide technical administration, monitoring and maintenance for:

3 o The Desktop Managed Operating Environment (MOE) o CITRIX infrastructure and services (including remote access facilities) o Desktop hardware (including approved software) o Printers, scanners and other peripherals (including mobile data devices) Operational Administration Undertake ICT hardware and software purchasing, as directed Manage ICT assets and software licenses Assist in the development and maintenance of technical standards, procedures, policies and systems documentation Actively monitor the environment through the completion of approved checklists and procedures Applications Management Provide technical administration, monitoring and maintenance for core infrastructure applications including: o Microsoft Active Directory o Microsoft Exchange o Microsoft SQL Server o Microsoft SharePoint Support the Business System Administrators in the technical operation of the applications they administer Mandatory Qualifications/ Other Tertiary qualification in Information and Communications Technology (or equivalent qualification in ICT) with a minimum of 2 years practical experience, or relevant equivalent ICT experience (minimum 4 years). Desirable Qualifications and Other Knowledge, Skills, Abilities and Experience Excellent IT knowledge, including sound troubleshooting and technical skills. Knowledge of recommended best practice for information technology services. Knowledge of AS/ISO standards and Queensland Government Information Standards. Knowledge of IT change management practices. Exceptional communication skills, both written and verbal and the ability to explain complex technical issues and systems in practical, simple everyday English. Exceptional interpersonal skills and the ability to work autonomously and within a team environment. Demonstrated ability to manage Microsoft operating systems and applications in accordance with industry best practice. Demonstrated ability to manage Storage Area Network infrastructure in conjunction with a VMWare virtualisation environment. Experience in managing corporate telephony and mobile services. Demonstrated ability to troubleshoot ICT related problems and work with team members, internal clients, external service providers and vendors to implement effective solutions. Experience in documenting technical solutions, processes and procedures.

4 Additional Information Some out of normal hours work and work on weekends may be required. Whilst this position is currently located at the Corporate Office, the successful applicant may be required to work from any of Stadiums Queensland s venues or offices. Travel inter/intrastate may require some overnight stays away from the position s location. This position description details the minimum skills required to perform the duties of this position. Other duties may be allocated, as required. Employees are bound by the ethics principles, which are contained in Stadiums Queensland s Code of Conduct and the Terms and Conditions of employment are detailed in the Contract of Employment as well as General Staff Certified Agreement All staff are expected to familiarise themselves with these. All managers, supervisors and staff are expected to participate in and positively contribute to the sound corporate governance of Stadiums Queensland. This includes demonstrating a comprehensive appreciation of and commitment to the fundamental principles of corporate governance within which a statutory authority operates. Managers and supervisors should lead by example in their understanding of and application to corporate governance activities of Stadiums Queensland, in accordance with appropriate legislative requirements, Board policy and established principles. All successful appointees will be responsible and accountable to the extent of Duty of Care (Workplace Health and Safety Act 1995) and required to demonstrate occupational health and safety consciousness, and support and contribute towards risk management initiatives. Where a Working with Children Check (i.e. Blue Card) is required to be held for this position, the applicant is to provide evidence of either a valid Blue Card or be willing to make application for the card. Volunteers working in any capacity with children or young people, and paid employees who work in regulated employment (i.e. childcare), are required to hold a valid blue card before commencing work. For all other positions the applicant may commence in the position pending the receipt of a successful check. Information submitted by an applicant for this position is subject to the Right to Information Act Applications will remain current for a period of 12 months. Your application should address your ability to meet each of the selection criteria. Stadiums Queensland s Additional Information for Applicants will assist you in developing your application.

5 SELECTION CRITERIA (SC) Essential: Selection Criteria are the core competencies (skill, knowledge and abilities) required to undertake the duties and responsibilities of the position and are the primary basis for selection. As part of your written application you should address each of the selection criteria separately (use headings) as outlined below, and demonstrate that you can meet each of the criteria. Infrastructure Services Officer Corporate Office Stadiums Queensland SC1 SC2 SC3 SC4 SC5 Demonstrated knowledge of, and experience in, technical administration, monitoring and maintenance of enterprise infrastructure including: LAN, WAN, servers, storage, voice services, backup and recovery, infrastructure management tools and infrastructure monitoring tools. Proven ability in the performance of Service Desk operational tasks to deliver effective, client-focused support services including: responding to queries and requests for assistance, analysis, determination and resolution of technical and procedural problems, development and delivery of training, and the provision of operational support for critical events / systems. Demonstrated knowledge of, and experience in, technical administration, monitoring and maintenance of desktop services across a geographically dispersed network environment including: Managed Operating Environment, Terminal Services (Citrix), hardware and software, and printers, scanners and peripherals (including mobile data). Proven ability to provide effective operational administration services including: hardware and software purchasing, asset and licence management, development and maintenance of technical standards, procedures, policies and systems documentation, and active monitoring of the environment. Proven ability to provide effective applications management services including: technical administration, monitoring and maintenance for core infrastructure applications (Active Directory, Exchange, SQL Server, SharePoint), and provision of technical support for Business Systems Administrators managing the delivery of business systems such as Finance and Human Resource Management Information Systems