easy to adopt, easy to use, easy to leave service description and Collaboration as a Service SaaS version 7.1

Transcription

1 easy t adpt, easy t use, easy t leave service descriptin and Cllabratin as a Service SaaS versin 7.1

2 Cntents Highlights... 3 What is the service?... 4 What can I d with this service?... 4 What are the key features and benefits?... 5 Why Skyscape?... 6 What are the key technical features?... 7 Wh is the service aimed at?... 8 What are the service levels?... 9 Hw much des it cst? Is there a trial service? Appendix Service descriptin SC-SVC-41, versin 7.1 and Cllabratin as a Service Skyscape Clud Services Limited, 2015 Open Page 2 f 16

3 Highlights Exceptinal value lw-cst PSN Prtected Service mailbxes (frm 3.25 per user per mnth) Mail hygiene and dmain-specific custmisatin such as blacklisting, attachment stripping and dmain-wide headers/fters, prvide flexible prtectin fr internet messaging Immediately available zer delay t yur prject UK svereign an assured clud platfrm delivered frm tw secure UK data centres by a UK cmpany with UK gvernment security-cleared staff Optimised fr OFFICIAL extensive independent validatin (including CESG PGA), the service fully aligns with the CESG 14 Clud Security Principles, making it ideal fr all data classified at OFFICIAL (including OFFICIAL SENSITIVE) and legacy IL0 IL4 slutins Flexible cnnectivity ptins cnnect via the internet (with DDS prtectin prvided as standard), a gvernment cmmunity netwrk (fr example PSN Assured service, PSN Prtected service, N3; legacy netwrks including PNN); r by HybridCnnect using yur wn dedicated circuits such as CPA-encrypted tunnels, leased lines r MPLS Service descriptin SC-SVC-41, versin 7.1 and Cllabratin as a Service Skyscape Clud Services Limited, 2015 Open Page 3 f 16

4 What is the service? and Cllabratin as a Service prvides a range f prductivity tls including , calendaring and tasks that help an rganisatin's end users t wrk securely, efficiently and effectively. It is accessible thrugh a range f ppular applicatins and mbile and desktp devices, and includes 'briefcase' functinality that prvides a secure slutin fr managing and sharing dcuments and infrmatin with clleagues. The Skyscape service reduces the cst f deplying and managing enterprise systems. It is billed n the basis f the resurces used r reserved during a perid f time (ne mnth minimum), based n metrics including number f mailbxes, mailbx size (mailbx and archive) and bandwidth. The service has previusly achieved Pan Gvernment Accredited and is PSN Accredited fr bth the Assured service and the Prtected service. This prvides the mst rbust levels f assurance that the Skyscape clud platfrm is suitable fr data classified as OFFICIAL r OFFICIAL SENSITIVE, and legacy IL0 IL3 systems (and IL4 by aggregatin). Public sectr rganisatins benefit frm a secure, purpse-built, n-demand and cllabratin platfrm that meets their stringent requirements, n a true utility (pay-fr-what-yu-use) cnsumptin mdel. Using a web brwser, an client r mbile device, users have easy access t their persnal and grup mail bxes, with little r n setup needed. Mail hygiene is prvided via Cisc IrnPrt fr internet-facing slutins, prviding prtectin against spam and malware. Skyscape manages the underlying infrastructure and applicatin, ensuring the integrity f the slutin and mailbx availability. The custmer is respnsible fr: Custmising and cnfiguring the mail slutin t their needs Supprting and administering their end-users, devices and client applicatins We prvide the & Cllabratin platfrm exclusively t the UK public sectr. Skyscape supprts the gvernment's strategy t change the way the public sectr buys IT, in rder t deliver better service, mre quickly and fr less cst. What can I d with this service? and Cllabratin-as-a-Service ffers the fllwing capabilities: and calendaring Cntacts and addresses a centralised repsitry delivering rich functinality Archive strage based n cmpany r user requirements (ptinal) Briefcase the ability t stre and access cntent in a centralised lcatin; fully cnfigurable t allw users t create flders, access rights, dcument check-in/ut and versin cntrl Access anywhere access the service via the internet, a gvernment secure netwrk, frm mbile devices, using cmmn web brwsers, r via client-based applicatins such as Zimbra Desktp Client and Micrsft Outlk Scial supprts integratin with a wide range f scial netwrking and cllabratin tls, if desired Service descriptin SC-SVC-41, versin 7.1 and Cllabratin as a Service Skyscape Clud Services Limited, 2015 Open Page 4 f 16

5 Expedited prjects n need t wait fr infrastructure and deplyment teams as yu can quickly prvisin new mailbxes via an easy-t-use self-service prtal Dmain specific custmisatin enabled by Cisc IrnPrt (internet-facing services nly), such as blacklisting, attachment stripping and dmain-wide headers and fters As a primary service, Skyscape and Cllabratin as a Service allws rganisatins t prvide secure, easy t use , calendaring and tasking tls quickly and efficiently with n need t purchase hardware, r set up sftware in their wn data centre, s resurces can be used elsewhere. In additin, rganisatins can chse which client sftware their users use t access the services, prviding flexibility and imprving the user experience. With a chice f Assured OFFICAL and Elevated OFFICIAL dmains, rganisatins can implement an additinal required layer f security and assurance that may nt be therwise available. As a secndary service, custmers can use the secure & Cllabratin platfrm t supprt specific prject teams wh need t share sensitive infrmatin that is nt suitable fr distributin via less secure services, such as Office 365, Ggle Mail and similar. As the service is accredited t cnnect t bth PSN Assured and PSN Prtect netwrks, teams can cllabrate acrss gvernment cmmunities. This gives rganisatins a way t perate at higher security levels withut having t mve the entire primary service. Everything yu wuld expect frm an n-premises implementatin f Micrsft Exchange and mre can be achieved with the and Cllabratin as a Service, with the added benefits f flexible user and strage usage, which is billed per GB and can be expanded r reduced as yur rganisatin requirements change. What are the key features and benefits? Feature Benefit Fully featured calendaring slutin Easy scheduling and c-rdinatin bk meetings, resurces r rms Centralised data strage, cnfigurable t allw secure infrmatin sharing Knw where yur data is at all times Share infrmatin and dcuments safely and securely Wrk cllabratively with clleagues in yur wn and ther gvernment rganisatins Flexible, n-demand slutin Reduce CAPEX, mve t an OPEX-based charging mdel and pay nly fr what yu use Scale indefinitely t meet demand withut verhauling yur estate r buying new hardware Access frm multiple devices, applicatins, netwrks and brwsers Facilitate flexible and mbile wrking Enhance team-wrking and individual prductivity Pre-accredited slutin Reduce yur lcal cmpliance verhead Free 30-day trial Try the service risk free befre yu buy Test, develp and run prf f cncept Service descriptin SC-SVC-41, versin 7.1 and Cllabratin as a Service Skyscape Clud Services Limited, 2015 Open Page 5 f 16

6 Why Skyscape? Skyscape Clud Services is a UK cmpany funded in We are unique amng clud prviders as we maintain an exclusive fcus n the UK public sectr. We were ne f the first G-Clud prviders t successfully achieve CESG Pan Gvernment Accreditatin. Our range f n-demand, pay-fr-what-yu-use clud services with n minimum cmmitment are suitable fr OFFICIAL and OFFICIAL SENSITIVE (frmerly IL0 thrugh IL4) data. They re delivered frm tw secure Tier 3 UK data centres separated by mre than 100km and securely cnnected by dedicated high-bandwidth, lw-latency CESG-assured circuits, enabling synchrnus replicatin. We help public sectr rganisatins lwer CO 2 emissins thrugh reduced energy cnsumptin, sustainable prcurement and better hardware utilisatin. Skyscape is a CarbnNeutral Cmpany whse data centres have a lw carbn ftprint and lw PUE rating, and cmply with the EU Data Centre Cde f Cnduct. Skyscape has unparalleled capability in: Security assurance We ffer ur clud services frm UK data centres, perated by UK gvernment securitycleared staff. Custmers data is therefre nt subject t freign legislatin r the risk f internatinal surveillance r disclsure. Our services are designed and built with clear alignment t the 14 CESG Clud Security Principles that all UK public sectr rganisatins use when assessing clud hsted slutins. The Skyscape clud benefits frm extensive independent validatin via certificatins ranging frm internatinal standards (fr example, ISO 9001, ISO 27001, ISO 20000) t UK public-sectr specific standards (fr example, PSN, N3/HSCIC). Our clud platfrms are subject t regular, extensive IT Security Health Check (ITSHC) CHECK Tests by independent, CESG-apprved assessrs t prvide ur custmers with cnfidence in the physical and technical security cntrls which have been implemented t prtect their valuable data assets. Cnnectivity Bth f ur UK data centres have resilient cnnectins t secure UK gvernment netwrks such as PSN Assured, PSN Prtected and N3, as well as large-scale, DDS-prtected internet cnnectivity. We als make it pssible fr yu t present yur wn cnnectins (such as direct cnnectivity int yur MPLS, r inexpensive pint-t-pint cnnectins via leased lines); and ffer a Secure Remte Access slutin that allws assured VPN access t the Elevated OFFICIAL dmain. Flexibility We ffer simple prducts fr delivering cmplex slutins, all designed t reduce security risks withut decreasing the flexibility f a clud platfrm. Our differentiated, cmmditised prducts prvide a chice f IaaS, PaaS and SaaS; service levels; virtual machine sizes; and security levels. We prvide innvative slutins t further increase clud flexibility, such as the Crss Dmain Security Zne which enables internet-facing Assured OFFICIAL applicatins t Service descriptin SC-SVC-41, versin 7.1 and Cllabratin as a Service Skyscape Clud Services Limited, 2015 Open Page 6 f 16

7 cnnect t data stred within ur Elevated OFFICIAL platfrm. This allws yu t keep yur data safe, while letting citizens interface with the infrmatin they need. Public sectr partnerships We have a cmmitted team fcused n identifying partners wh understand the UK public sectr and have expertise in enabling and accelerating digital transfrmatinal prjects. Managed Service Prviders (MSPs). Specialists in services relating t the design, management and supprt f envirnments built within Skyscape s clud platfrm, helping t reduce the cmplexities f platfrm management. Systems Integratrs (SIs). Organisatins that fully understand Skyscape s clud prtfli are experts at bringing tgether individual clud cmpnents t deliver entire clud-based slutins. Develpers and Independent Sftware Vendrs (ISVs). Able t prvide fully packaged applicatins r SaaS slutins which leverage Skyscape s secure clud capabilities. Strategic Advisrs/Cnsultants. Fr custmers wh require additinal advice arund delivering slutins in the clud, ur cnsultancy partners and subject specialists can help define strategy, develp actin plans and create slutins. What are the key technical features? and Cllabratin as a Service ffers the fllwing technical features as standard. including calendaring and tasks: Security: Fully featured , calendar, address bk, tasks and file cllabratin 1GB mailbxes (ptinal unlimited archive available) Supprt fr secure POP3, IMAP4, MAPI and SMTP access using TLS/SSL encryptin Glbal address lists and third-party applicatin extensin capabilities A message size limit (maximum attachment size) f 25MB Encrypted client cnnectivity using FIPS S/MIME fr digital signatures and encryptin Cnfigurable administratin rights Admin activity audit trail Access cntrls fr applicatin and data sharing Single sign-n supprt Integrated spam, virus and malware prtectin via Cisc IrnPrt Cnfigurable dmain plicies and rules via Cisc IrnPrt Briefcase dcument string and sharing: A central repsitry t stre and manage dcuments and files Service descriptin SC-SVC-41, versin 7.1 and Cllabratin as a Service Skyscape Clud Services Limited, 2015 Open Page 7 f 16

8 Set access rles and respnsibilities per user r grup n flders r dcuments Archiving: Create dcument versining and apprval wrkflws t imprve data integrity and cllabratin The service can include integrated archiving and discvery as a chargeable ptin This can be enabled fr all r selected users, t cpy every message (sent and received) int an archive mailbx Crss-mailbx search (discvery) f items is supprted in the web admin client Supprt fr a wide variety f web brwsers and mail clients (the list belw is fr guidance nly check the Zimbra website r with Skyscape fr the latest guidance n supprted brwsers): Advanced web client (Ajax) Micrsft Internet Explrer, Firefx, Safari, Ggle Chrme Standard web client (HTML) Micrsft Internet Explrer, Firefx, Safari, Ggle Chrme Desktp clients Zimbra Desktp, Micrsft Outlk , Apple isync; any POP r IMAP-supprted client Mbility supprt fr any cmpatible smartphne (Andrid, Symbian, Windws Mbile) and Apple iphne / ipad Secure mbility supprts crprate security plicies that mbile devices must accept t receive and stre an rganisatin's data and cmmunicatins, such as: Frce PIN security n device Require alphanumeric passwrd fr device Autmatic device wipe Aut device lck Wh is the service aimed at? This service is aimed at any rganisatin that can benefit frm clud-hsted prvisin rather than a cstly and resurce-hungry n-premises slutin. In particular, it is ideal: Fr smaller rganisatins r departments with a lwer user base, as service prvisining and setup are much quicker and mre cst effective than creating an npremises slutin, and dn't require in-huse expertise. Fr larger rganisatins lking t take advantage f an n-demand hsted slutin, with reduced perating csts and the flexibility f paying nly fr the users and strage that are cnsumed, eliminating the high CAPEX assciated with an npremises slutin. As an additinal slutin fr specific departments that require islated and secure at a higher OFFICIAL (r OFFICIAL SENSITIVE) level ideal fr mre sensitive infrmatin r subject matter. Service descriptin SC-SVC-41, versin 7.1 and Cllabratin as a Service Skyscape Clud Services Limited, 2015 Open Page 8 f 16

9 What are the service levels? Skyscape will use reasnable endeavurs t ensure that the availability f the Skyscape service purchased by the custmer in a given calendar mnth equals the applicable Availability Cmmitment. T define availability, Skyscape mnitrs a number f service elements sme generic, sme service specific which cllectively enable the custmer t use r access the service. If the availability f the service is less than the assciated Availability Cmmitment, the custmer may request Service Credits fr the service within 30 calendar days f the service being deemed unavailable. Fr mre detailed infrmatin n ur SLAs, please request the Skyscape SLA definitin dcument. Skyscape prvides an availability SLA and a respnse time SLA fr and Cllabratin as a Service. See the fllwing table: Service level agreement 99.99% Antivirus, malware and spam prtectin Multi-site resilience Backup Archiving Relays available as standard Yes Daily Web-level AV included Cisc IrnPrt fr internet-facing (OFFICIAL) services Cntent inspectin available Optinal cst per GB PSN (including legacy GCF netwrks), internet, N3 Prtective mnitring Included * Availability indicatin is based n an average 730 hurs per mnth and excludes emergency maintenance. Unavailability applies t existing mailbxes that becme unrespnsive due t a fault recgnised at the SaaS layer r belw, fr example: The fault is nt within the custmer's cntrl (such as client applicatins, mailbx cnfiguratin) The fault is within Skyscape-cntrlled cmpnents such as the messaging infrastructure, strage, pwer and physical firewalls and ruters External cnnectivity prviders (fr example internet, PSN, N3) and cmpnents clcated at Skyscape are als nt included in the availability calculatin Skyscape als prvides an availability service level target fr the Skyscape Prtal cvering the ability t lg n t the prtal t create supprt tickets and use ther functins: Custmer Prtal availability (mnthly) 99.90% Target availability (mnthly*) * Availability indicatin is based n an average 730 hurs per mnth and excludes emergency maintenance. Service descriptin SC-SVC-41, versin 7.1 and Cllabratin as a Service Skyscape Clud Services Limited, 2015 Open Page 9 f 16

10 Hw much des it cst? Number f mailbxes Price per mnth Assured OFFICIAL Additinal mailbx strage Archive strage Price per mnth <499 mailbxes (Abve the mailbxes initial 1GB mailbxes 4.75 strage 0.34 / 5.25 included) GB / mailbxes 4.25 mnth / GB mailbxes / mnth mailbxes Elevated OFFICIAL Additinal mailbx strage (Abve the initial 1GB strage included) 1.00 / GB / mnth Archive strage 0.37 / GB / mnth The pricing in the abve table is based n GBP ( ) per mailbx per mnth (a part mnth is charged as a whle mnth). The pricing fr the fllwing items can be fund in the Skyscape Pricing Guide: Data ingestin and extractin Cnnectivity ptins Cmmitment discunt Custmers can receive a discunt by cmmitting t spending a specific minimum amunt each mnth fr a minimum f 12 mnths. The discunt level attained is based n the ttal spend cmmitted against qualifying Skyscape prducts (Skyscape Clud Strage is excluded). T achieve the discunt, the custmer fixes a value that they cmmit t spending each mnth f the term. This must be in a single purchase rder with each mnth as a separate line item. As custmers can cnsume mre than their cmmitted amunt each mnth, they must als add an additinal line item and value t cver any ver spend. This must be part f the same purchase rder. If the custmer has an existing cntract, they must accept a Cntract Change Ntice and set the values as utlined abve. If multiple cntracts are affected any changes will be made via a Side Letter. PO value < 250K 0% 250K 499K 9% 500K 749K 13% 750K 1,499k 16% 1,500K + 19% Discunt level Service descriptin SC-SVC-41, versin 7.1 and Cllabratin as a Service Skyscape Clud Services Limited, 2015 Open Page 10 f 16

11 Individual prjects r departments (billing entities assciated with each mnthly spend) can be amended during the year thrugh discussin with and agreement frm Skyscape; hwever the cmmitted value cannt be reduced midterm. Custmers get a discunted rate fr each mnth up t the set mnthly figure nly, nt fr veruse. At the end f each mnth Skyscape will d ne f tw things: If the actual usage is abve the cmmitted value, Skyscape will take the value frm the mnthly cmmitment line item and the remaining balance frm the verspend line item. If the actual usage is belw the set value, Skyscape will bill the custmer the cmmitted value. At the end f the 12 mnths, Skyscape will rebate the custmer the value f the applicable discunt ver the 12-mnth perid, minus any veruse fr the last mnth; fr example, the invice fr mnth 12 is fr the cmmitted cnsumptin plus any veruse at standard prices, with the ptential fr a 12-mnth rebate. If the verspend purchase rder line item value is spent befre the end f the 12 mnths, the custmer must issue a tp-up purchase rder value fr the remainder f the 12 mnths, r increase their spend and cmmit t a further 12 mnths. The custmer will pay fr any usage abve the set amunt at the standard rates. The discunt is set based n the cmmitted purchase rder value, nt the actual usage. Clud Credits The Clud Credits ptin allws rganisatins t purchase Clud Credits upfrnt and redeem them against Skyscape clud services ver a maximum tw-year perid. This allws rganisatins t effectively cmmit their CAPEX r budget spend in advance, with mnthly usage deducted frm the balance until depleted. Every 1 spent n Clud Credits equals 1 t be spent n Skyscape clud services The purchase f Clud Credits can be made against any G7 Service Descriptin, and Clud Credits are transferable between services Clud Credits can be used fr a single service r a cmbinatin f services r rders Any unused Clud Credits at the end f the tw-year perid are nn-refundable Wrked example If yu knw yu will cnsume at least 550,000 f Skyscape clud services ver a tw-year perid based n previus r prjected usage, yu may chse t pre-pay this amunt. Yu'll receive a value f 550,000 wrth f Clud Credits t be used against any Skyscape service ver a maximum tw-year perid. Yu'll receive a mnthly invice, with payment autmatically taken frm yur Skyscape Clud Credits, if available. Yu'll need t infrm ur finance department if yu wish t make any amendments t hw yur invices are paid. Service descriptin SC-SVC-41, versin 7.1 and Cllabratin as a Service Skyscape Clud Services Limited, 2015 Open Page 11 f 16

12 Is there a trial service? Skyscape ffers a 30-day free trial fr up t 500 peple in a single rganisatin n request. Free trials are subject t additinal terms and cnditins, available frm the Digital Marketplace. Free Trial cnditins, as utlined in Appendix A f Skyscape's Standard Terms & Cnditins, apply. Free Trial cnditins as utlined in Appendix A f Skyscape's Standard Terms & Cnditins apply. What are the terms and cnditins? Please refer t the Terms and Cnditins dcument fr full details. The appendix at the end f this service descriptin prvides a service summary. Service descriptin SC-SVC-41, versin 7.1 and Cllabratin as a Service Skyscape Clud Services Limited, 2015 Open Page 12 f 16

13 Appendix On-barding and ff-barding On-barding Within 5 days f accepting an rder, Skyscape will create the custmer s Primary Administratr accunt and send a Welcme Pack which includes the URL fr the Skyscape Custmer Prtal, mailbx services and assciated authenticatin details. The custmer s Administratr can set plicies, create additinal user accunts and allcate rles and privileges fr users within their prject r rganisatin. Each user can then simply lg n and begin using the service. Setup f client-based sftware r mbile devices may be required, depending n the chsen access methds. Off-barding Prir t terminating the cntract, the custmer is able t transfer all their data ut f the slutin (fr example using the Skyscape API t retrieve data). When the rganisatin terminates its agreement with Skyscape, Skyscape ensures all f the rganisatin s data is deleted. Service management As a true clud service aligned t the NIST definitin f SaaS, the service is designed t be self-managed via the secure nline Skyscape API and Prtal which prvide cmmn service management functinality and address standard requirements. On rare ccasins, Skyscape may decide t assign an experienced, qualified ITIL Service Delivery Manager t sme custmers. In these cases, the SDM will prvide additinal assistance with reprting, incident escalatin and cntinual service imprvement, at all times fllwing Skyscape s ISO certified ITIL-based prcess framewrk. Fr rganisatins that require a mre managed service, Skyscape wrks with a number f Partners wh can prvide a managed service wrapper arund the Skyscape SaaS. Skyscape will be pleased t make an intrductin where apprpriate. Service cnstraints Message send limits: users can send up t 30 s in any ne-minute perid. A minimum f 25 mailbxes per rganisatin is required t initiate the service. Skyscape will adhere t the fllwing in terms f maintenance windws: Planned Maintenance means any pre-planned maintenance f any f the infrastructure relating t the service. Planned Maintenance activity may result in perids f degradatin r lss f availability depending n the nature f the activity required. In such cases, Skyscape shall prvide affected custmers with at least furteen (14) days' advance ntice f the Planned Maintenance. If during Planned Maintenance there is a lss f availability t the service, an SLA event will be triggered. Emergency Maintenance means any emergency maintenance f any f the infrastructure relating t the service. Whenever pssible, Skyscape shall: a) prvide affected custmers with at least six (6) hurs advance ntice and b) carry ut the emergency maintenance between the hurs f 00:00 and 06:00 (UK lcal time) Mnday t Sunday r between the hurs f 08:00 and 12:00 (UK lcal time) n Saturday r Sunday unless there is an identified and demnstrable immediate risk t custmer envirnment(s). Emergency Maintenance may result in perids f degradatin r lss f availability depending n the nature f the activity required. If during Emergency Maintenance there is a lss f availability t the service, an SLA event will be triggered. This time will be excluded frm the availability calculatin but will be included in mnthly service reprting related t the service. Training Skyscape has created a number f vides, help guides, manuals and FAQs t help train and instruct users s that they are up and running quickly and easily. Skyscape als has a number f Partners wh can deliver additinal services such as training, supprt and managed services. Skyscape wuld be pleased t intrduce yu t such Partners as apprpriate. Ordering and invicing Billing fr the service is: Via purchase rder At pint f rder fr up-frnt fees Annually in advance fr pre-payment fees Mnthly in arrears fr mnthly fees Payment can be made by direct bank transfer (BACS/CHAPS). Service descriptin SC-SVC-41, versin 7.1 and Cllabratin as a Service Skyscape Clud Services Limited, 2015 Open Page 13 f 16

14 Service lead time Setting up a new rganisatin will typically be cmpleted within 5 days frm acceptance f rder. Shrter deplyment times are typically achieved and can be priritised upn request. Once set up, rganisatins have instant access t additinal cmpute and strage resurces with n ntice perid required as they manage this themselves. Terminatin Terms At the pint f terminatin, all custmer data, accunts and access will be permanently deleted, and will nt be able t be subsequently recvered r restred. Csts There are n terminatin csts fr this service. Custmers are respnsible fr extracting their wn data frm the platfrm if required. Skyscape may make an additinal charge fr transferring data ut f the service. Data restratin / service migratin In many circumstances, Skyscape can help facilitate a bulk migratin t the platfrm using lcal data imprt. This is priced n a time-andmaterials basis frm the Skyscape SFIA rate card. In many circumstances, Skyscape can als help facilitate a bulk migratin t the platfrm using ffline data ingest and extractin please ask Skyscape fr details. Custmer respnsibilities The cntrl and management f access and respnsibilities fr end users including apprpriate cnnectivity, security and accreditatin if required. If access is required ver Gvernment Secure Netwrks such as N3 r PSN (including legacy netwrks), the custmer is respnsible fr adhering t the Cde f Cnnectin. Management cnfiguratin and administratin f layers abve the SaaS (fr example applicatins, mbile devices and mail transprt rules). As a cre benefit f the clud platfrm, custmers are expected t self-manage the envirnment including prvisining mailbxes, user administratin, mail client management. Custmers must be aware f the variable nature f the billing based n usage. The custmer is als respnsible fr ensuring nly apprpriate data (fr example OFFICIAL) is stred and prcessed by applicatins n this envirnment and that they cmply with the Skyscape Security Operating Prcedures (SyOps) and ther infrmatin assurance requirements as specified in Skyscape System Intercnnect and Security Plicy (SISP) and assciated accreditatin dcumentatin sets. Financial recmpense mdel If the service level falls belw the stated availability percentage (excluding Planned and Emergency Maintenance perids), custmers will be eligible fr Service Credits n affected mailbxes. Service Credits will be calculated as a percentage f the fees fr the affected services fr the mnthly billing perid during which the failure ccurred (t be applied at the end f the billing cycle). Service Credit 10% f mnthly spend per 5% belw service level target r part theref Technical requirements Custmers will require apprpriate netwrk cnnectivity such as internet access r accredited cnnectivity such as a gvernment secure netwrk t the Skyscape clud platfrms. Cnnectivity via the internet, a gvernment secure netwrk (PSN, N3) r private leased line is available but may incur additinal charges if the hsting f CPE ruters is required see the pricing sectin fr mre details. Where they are required, custmers are respnsible fr prcuring and managing apprpriate devices r sftware t meet the requirement fr data security ver the varius frms f cnnectivity. Custmers can chse frm a number f ptins with Skyscape t access their envirnment depending n their requirements. The list belw prvides a guide t what is pssible, but engagement with Skyscape may be required t explain and validate further: Service descriptin SC-SVC-41, versin 7.1 and Cllabratin as a Service Skyscape Clud Services Limited, 2015 Open Page 14 f 16

15 Assured OFFICAL lwer-security dmain Standard internet cnnectivity ver cmmn prtcls (HTTP, HTTPS and SSH) N3 fr access t the Health and Scial Care cmmunity. Yu will need t cmplete the N3 Infrmatin Gvernance Statement f Cmpliance prcess PSN Assured service yu need t be a PSN Service Prvider r an HMG custmer that has PSN certificatin HybridCnnect private circuit slutins including: CAS(T)-cmpliant cnnectins (such as leased line and MPLS) Nn-CAS(T)-cmpliant cnnectins (such as leased line and MPLS) using additinal CPA/PEPAS verlay encryptin Site-t-site VPN using standardsbased IPSEC slutins Dedicated fibre cnnectivity within the Skyscape data centre Elevated OFFICIAL higher-security dmain Preferred cnnectivity is ver legacy netwrks such as N3 r PSN N3 fr access t the Health and Scial Care cmmunity. Yu will need t cmplete the N3 Infrmatin Gvernance Statement f Cmpliance prcess (additinal cntrls may need t be implemented t enable N3 access t the higher-security Elevated dmain) PSN Prtected service yu need t be a PSN Service Prvider r an HMG custmer that has PSN certificatin Netwrks such as PNN via the PSN Prtected service Skyscape Secure Remte Access service HybridCnnect private circuit slutins including: CAS(T)-cmpliant cnnectins (fr example leased line and MPLS) using additinal CPA/PEPAS verlay encryptin Nn-CAS(T)-cmpliant cnnectins (fr example leased line and MPLS) using additinal CPA/PEPAS verlay encryptin Site-t-site VPN using standardsbased CPA-apprved slutins Dedicated bnded fibre cnnectivity within the Skyscape data centre Service descriptin SC-SVC-41, versin 7.1 and Cllabratin as a Service Skyscape Clud Services Limited, 2015 Open Page 15 f 16

16 Skyscape Clud Services Limited A8 Cdy Technlgy Park Ively Rad Farnbrugh Hampshire GU14 0LX +44 (0) Skyscape Clud Services Limited All Rights Reserved. SC-SVC-41