AVG AntiVirus Business Edition

Transcription

1 AVG AntiVirus Business Editin User Manual Dcument revisin AVG.02 ( ) C pyright AVG Technlgies C Z, s.r.. All rights reserved. All ther trademarks are the prperty f their respective wners.

2 Cntents 1. Intrductin AVG AntiVirus Business Editin scheme Key features and functins Operating Systems Supprted Minimum Hardware Requirements Recmmended Hardware Requirements Netwrk Requirements Migrating Statins Frm Previus Versin 9 2. AVG AntiVirus Business Editin Installatin Cmpnents Overview Where t Install and Deply Welcme Dialg License Activatin Installatin Type Custm Optins Installatin Cmplete AVG Admin Deplyment Wizard Intrductin Deplying multiple UpdatePrxy rles Rle Selectin Data Center Rle Data Center Rle - First Deplyment Data Center Rle - Repeated Deplyment Data Center Rle - Databases Overview Data Center Rle - Data Imprt Data Center Rle - Server Access UpdatePrxy Rle Cnfiguratin Overview AVG Netwrk Installer Wizard Basic Mde Recmmendatins fr Cmpnents Welcme Installatin Methd Remte Netwrk Installatin Remte netwrk installatin - final steps Creatin f AVG Installatin Script AVG Netwrk Installer Wizard Advanced Mde Welcme Installatin Methd 58 1

3 5.3 Remte Netwrk Installatin Remte netwrk installatin - final steps Creatin f AVG Installatin Script AVG Admin Cnsle What is AVG Admin Cnsle AVG Admin Cnsle Interface Overview Synchrnizatin Prcess Statins Servers Scan results Ntificatins Graphic Reprts Licenses Pending Requests Netwrk Installer AVG Admin Server AVG Admin Lite AVG Admin Deplyment Wizard Lite AVG Netwrk Installer Wizard Lite Cnfiguratin Shared Settings fr Statins/Grups Shared Settings fr Applicatin Servers AVG Admin Server Settings Cnnectin String Prxy Server AVG Admin Cnsle Sidebar/Desktp Gadgets Hw t Hw t Cnnect Statins t AVG Datacenter Hw t Migrate Statins frm/t Different Data Center Hw t Synchrnize Statins Hw t slve Update related issues Hw t Change User Interface Language Hw t use Micrsft SQL Server database system Hw t Cntrl statin users actins Requests handling and status messages Hw t manage access rights Hw t maintain the Data Center database 202 2

4 10.11 List f AVG Setup Parameters AVG Data Center Maintenance Passwrd prtectin Cnverting the AVG Data Center t a Different Database Web Interface Updates General Infrmatin Update within the Lcal Netwrk FAQ and Technical Supprt 212 3

5 1. Intrductin This user manual prvides cmprehensive dcumentatin fr AVG AntiVirus Business Editin. Imprtant ntice: The dcument may cntain references t ther user guides, especially the Internet Security guide. If yu are nt familiar with the AVG User Interface and AVG Advanced/Firewall settings we strngly recmmend that yu dwnlad all relevant guides in advance frm the hmepage website, Supprt Center/Dwnlad/Dcumentatin sectin. Yu can als use cntext help, which is available thrugh the applicatin, t get the requested infrmatin AVG AntiVirus Business Editin scheme Please review the simplified scheme f AVG AntiVirus Business Editin shwing the basic cnnectin and interactin f remte administratin cmpnents in the default and mst cmmn cnfiguratin: 4

6 1) AVG Data Center cnsists f a database, and AVG Admin Server. The AVG Admin Server perfrms the rle f a mediatr between the AVG Data Center and AVG statins. The AVG Admin Cnsle uses the AVG Admin Server t apprach the AVG Data Center database, and t centrally define settings fr statins and system parameters. AVG statins apprach the AVG Admin Server t read the setup parameters and t save their currently defined setting and scan results int the AVG Data Center. AVG Admin Server als wrks as a lcal update surce. If yu deply the UpdatePrxy rle t multiple servers, yu can then use them fr updating statins and keeping the bandwidth/lad in balance. 2) AVG Admin Cnsle is a prgram fr administratin f AVG statins. It cmmunicates directly with the AVG Admin Server. 3) Statins cmmunicate with the AVG Admin Server that accepts the default settings, requests specific settings, sends the scan results etc. 4) AVG Technlgies Server prvides AVG Admin Server/Servers with update files Key features and functins AVG AntiVirus Business Editin ffers the fllwing functins: Remte installatin Using this functin yu can easily install AVG n all statins in the lcal netwrk. This remte installatin is secured by the AVG Netwrk Installer Wizard a prgram fr direct remte installatin and/r creatin f an installatin script that makes it pssible t run the Setup installatin prgram n all remte netwrk statins. Centrally cntrlled updates All AVG statins in the netwrk can be updated centrally using the AVG Admin Cnsle. Server rles AVG AntiVirus Business Editin can nw act in multiple rles, where each rle can be deplyed separately (Data Center rle used fr remte statins management, UpdatePrxy rle fr managing updates), which allws the user t divide the lad amng multiple physical servers. Secured cmmunicatin Netwrk cmmunicatin between AVG Admin (AVG Admin Server) and statins is cmpletely encrypted. 5

7 Full remte administratin in the netwrk The full functinality f the AVG AntiVirus Business Editin guarantees: Autmated remte AVG installatin n all netwrk statins thanks t new AVG Netwrk installer Wizard Cntinuus verview f all netwrk AVG statins current status Central cntrl and administratin f AVG statins cnfiguratin AVG AntiVirus Business Editin full functinality is prvided by the AVG Admin Cnsle, and the AVG Data Center. If yu d nt need the full functinality, it is pssible t install and deply nly the AVG Admin Lite (fr installatin scripts generatin and lcal update surce). In additin t all standard features, AVG AntiVirus Business Editin may cntain the fllwing cmpnents supprt (cnfiguratin available directly frm the AVG Admin Cnsle): Anti-Spam prtectin Anti-Spyware prtectin Firewall prtectin Online Shield prtectin LinkScanner prtectin Anti-Rtkit prtectin Nte: Depending n yur editin, the supprt f cmpnents may vary! Backward cmpatibility including an easy migratin frm the previus versin! 1.3. Operating Systems Supprted AVG AntiVirus Business Editin is intended t manage/prtect statins with the fllwing perating systems (with the exceptins mentined belw the list): MS Windws XP Prfessinal SP2 MS Windws XP Hme SP2 MS Windws XP Prfessinal x64 SP1 MS Windws Server 2003 SP1 MS Windws Server 2003 x64 MS Windws 2008 Server 6

8 MS Windws 2008 Server x64 MS Windws Vista, all editins MS Windws Vista x64, all editins MS Windws 7, all editins MS Windws 7 x64, all editins MS Windws 8, all editins MS Windws 8 x64, all editins MS Windws 2012 Server MS Windws 2012 R2 Server MS Windws 10, all editins MS Windws 10 x64, all editins The AVG Admin cnsle, AVG Admin Server and related cmpnents are supprted in the fllwing perating systems: MS Windws XP Prfessinal SP2 MS Windws XP Hme SP2 MS Windws XP Prfessinal x64 SP1 MS Windws Server 2003 SP1 MS Windws Server 2003 x64 MS Windws 2008 Server MS Windws 2008 Server x64 MS Windws Vista, all editins MS Windws Vista x64, all editins MS Windws 7, all editins MS Windws 7 x64, all editins MS Windws 8, all editins MS Windws 8 x64, all editins MS Windws 2012 Server 7

9 MS Windws 2012 R2 Server MS Windws 10, all editins MS Windws 10 x64, all editins 1.4. Minimum Hardware Requirements Minimum hardware requirements fr AVG AntiVirus Business Editin and related cmpnents are as fllws: Intel Pentium CPU 1.5 GHz 750 MB f free hard drive space (plus up t 200 MB fr dwnladed installatin package) 512 MB f RAM memry 1.5. Recmmended Hardware Requirements Recmmended hardware requirements fr AVG AntiVirus Business Editin are as fllws: Intel Pentium CPU 1.8 GHz 900 MB f free hard drive space (plus up t 200 MB fr dwnladed installatin package) 512 MB f RAM memry 1.6. Netwrk Requirements In rder t successfully install AVG n statins remtely, it is necessary t take sme steps in advance. Nte: If yu experience any prblems with the remte administratin/installatin/cnnectin even after reviewing the chapters belw, please try t find the prper answer in the FAQ (Frequently Ask ed Questins) lcated at Prts t be allwed n statins Fr individual statins in yur netwrk, that use a persnal firewall, yu will prbably need t allw certain prts and set specific system features in rder t be able t crrectly use AVG remte installatin. Depending n the firewall type and settings n each statin, sme f the requirements listed belw may be already predefined r allwed, r its settings may nt be available under the same name and descriptin. We strngly recmmend that all changes shuld nly be dne by well experienced users! Always cnsult the User manual r Help guide fr yur firewall befre prceeding t change any settings. Ping (ICMP type 0 - Incming ech request) Change this setting nly if the AVG Netwrk Installer is nt able t detect netwrk statin(s), which yu are sure are switched n and fully peratinal. In the firewall settings used n the remte statin allw the incming ping requests within the lcal netwrk. Often this functin can be fund under ICMP type 0 r Incming ech request r similar descriptin. If set crrectly, AVG Netwrk Installer will be able t find the statin in the netwrk. 8

10 RPC: Remte Prcedure Call T be able t launch the AVG installatin n the remte statin, yu need t allw the fllwing prts in the firewall n the statin TCP and UDP prt 135. Distributed Cmpnent Object Mdel (DCOM) Fr prper functining f WMI (Windws Management Instrumentatin) used by the AVG Netwrk Installer, yu have t pen the DCOM prt. The DCOM prt is TCP 135. T pen it, fllw these steps: Click Start, and then click Cntrl Panel. Duble-click Windws Firewall, and then click the Exceptins tab. Click Add Prt. In the Name bx, type DCOM_TCP135, and then type 135 in the Prt number bx. Click TCP, and then click OK. Click OK Prts t be Allwed fr Remte Administratin Prts that need t be allwed fr remte administratin are listed belw: Cmmunicatin n TCP prt number 80 Fr dwnlading AVG updates frm the internet t the AVG Admin Server UpdatePrxy, it is necessary t permit utging cmmunicatin fr these cmpnents n TCP prt 80. TCP Prt 4158 Fr basic cmmunicatin between the AVG Admin Server and the AVG statins and the AVG Admin cnsle, yu need t allw TCP prt 4158 (predefined by default). This prt can be changed in the AVG Admin Server cnfiguratin and in the AVG User Interface n the statin (via upper menu Optins/Advanced Settings Remte Administratin). TCP Prt 6051 This prt is used fr direct messages frm AVG Admin Server t the AVG Statin. This prt can be changed within the AVG User Interface n the statin (via upper menu Optins/ Advanced Settings Remte Administratin). TCP Prt 6054 This prt is used fr direct messages frm the AVG Admin Server t the AVG Admin Cnsle. This prt is nt cnfigurable. AVG Admin Cnsle tries t pen this prt autmatically fr listening, if the prt is nt available, it tries t pen subsequent prts (6055, 6056, ) until it successfully finds an available ne Migrating Statins Frm Previus Versin The migratin f ne AVG Data Center t anther is described in the Hw t migrate statins frm/t different Data Center chapter. 9

11 2. AVG AntiVirus Business Editin Installatin In rder t be able t remtely install AVG n statins, yu must first install AVG Remte Administratin and its cmpnents. The whle prcess cnsists basically f tw steps: Cmpnents Installatin Deplyment prcess Nte: It is strngly recmmended that yu g thrugh the fllwing chapters first t get a general verview f the AVG AntiVirus Business Editin installatin pssibilities s that yu can set the cnfiguratin that best suits yur needs. Especially check the Where t Install and Deply and Cmpnents Overview chapters. AVG AntiVirus Business Editin can be launched using the.exe file within the AVG Admin directry n the installatin CD. Als, the latest installatin package can always be dwnladed frm the AVG website at Nte: There are tw installatin pack ages available fr yur prduct - fr 32bit perating systems (mark ed as x86) and fr 64bit perating systems (mark ed as x64). Be sure t use the crrect installatin pack age fr yur specific perating system. Befre installing AVG Remte Administratin visit the AVG website and check fr the latest installatin file! 2.1. Cmpnents Overview Belw yu will find a brief verview f all cmpnents AVG Admin Server Deplyment Wizard This wizard will help yu t deply AVG AntiVirus Business Editin nt yur server r divide it acrss multiple servers AVG Netwrk Installer The AVG Netwrk Installer Wizard helps yu t autmatically install AVG n remte statins with nly a few clicks AVG Admin Cnsle The AVG Admin Cnsle is a central place fr administratin f yur remte AVG statin installatins in the netwrk. It cmmunicates with the AVG Admin server and cntrls, prcesses and displays all relevant events AVG Admin Lite AVG Admin Lite is the name given t a simplified installatin f AVG AntiVirus Business Editin, prviding nly a lcal update surce and script AVG installatins n statins, withut the benefits f AVG Data Center and AVG Admin Cnsle. 10

12 AVG Admin Server The AVG Admin Server stres data in a database (AVG Data Center) and perfrms the rle f a mediatr between the AVG Data Center and statins. AVG Admin Server may als wrk as a lcal update surce. The AVG Data Center is a database that cntains the entire cnfiguratin fr AVG statins, including scan and tasks settings. All statins with AVG installed, as well as the AVG Admin Cnsle prgram, cmmunicate with the AVG Data Center. The cmmunicatin is pssible nly if the Remte Administratin cmpnent is prperly installed n all statins cnnected t the AVG Admin Server. AVG Data Center supprts ne embedded and several standalne (cmmercial) SQL database systems. Yu will be able t chse specific database system during deplyment prcess (AVG Admin Deplyment Wizard starts after installatin) Server rles There are tw rles that can be deplyed after installatin n AVG Admin Servers. The selectin f rles is a key part f the deplyment prcess that will take place right after prduct installatin. The rles are as fllws: Data Center rle Allws central management f AVG statins cnfiguratin via the AVG Admin Cnsle, cllects scan results frm AVG statins, shws cmpnents states and much mre. UpdatePrxy rle Serves as a prxy server fr dwnlading and distributing updates t yur statins Where t Install and Deply Yu can install and deply different cmpnents/rles f AVG Remte Administratin t different servers/ statins. There is n need t install everything n ne machine. Once yu finish prduct installatin, yu will prceed t the deplyment prcess that allws yu t deply different server rles. Fr example, the AVG Data Center rle can be deplyed t sme central server in yur netwrk. If yur netwrk r number f statins is large, yu can deply the PrxyServer rle t multiple servers acrss the netwrk t achieve lad balancing and adequate bandwidth usage. Als, the AVG Admin Cnsle (central applicatin fr administratin f yur statins) can be installed t a different statin and the administratr can manage the statins frm any place. 11

13 2.3. Welcme Dialg The welcme dialg appears in the language f the perating system t which AVG AntiVirus Business Editin is being installed. Yu can switch t anther language by using the rll-dwn menu. The secnd part f the welcme dialg ffers the full wrding f the AVG AntiVirus Business Editin license agreement. Yu can either scrll dwn t read the text r click the Printable versin buttn t pen it in yur internet brwser windw and ptinally have the whle agreement printed. Once yu finish reading, click the Accept buttn t cntinue. Otherwise use the Decline buttn, and the installatin prcess will be cancelled. 12

14 2.4. License Activatin In this dialg enter yur License number. Click the Next buttn t cntinue. 13

15 2.5. Installatin Type In this dialg select which type f Remte Administratin yu wish t install. Yu have the fllwing ptins: Express Install This is the recmmended ptin. It will install the applicatin with standard cnfiguratin and cmpnents. Custm Install This ptin allws yu t select, which cmpnents yu wish t install. Upn clicking this ptins, a new sectin f this dialg appears, allwing yu t specify the destinatin flder where AVG AntiVirus Business Editin (and its cmpnents) will be installed. If yu want t select anther directry, specify the directry path r chse a directry frm yur lcal disk by pressing the Brwse buttn. Lite Install This chice installs the prduct with simplified wizards that cntain predefined settings fr UpdatePrxy rle nly. The AVG Netwrk Installer Wizard allws nly simple script generatin. N cnsle fr administratin will be installed and n AVG Data Center will be deplyed. Yu can find mre infrmatin abut the Lite Installatin in the AVG Admin Lite Chapter. If yu want t include an ptinal gadget t yur desktp, check the Installs and displays the AVG gadget... checkbx (available fr Windws Vista and Windws 7 r higher perating systems). Mre infrmatin abut this tpic can be fund in the Cnfiguratin/Sidebar/Desktp Gadgets chapter. 14

16 2.6. Custm Optins If yu chse Custm install in the Installatin Type dialg, yu will experience the fllwing screen: Select AVG AntiVirus Business Editin cmpnents that yu want t install. By default, all key cmpnents are selected. If yu decide n anther arrangement, check r uncheck the respective checkbx. T cntinue the installatin prcess, press the Next buttn: Nte: If yu want t use Graphic reprts, install the cmpnent n the cmputer where yu install AVG Admin Server, and n each cmputer where yu install AVG Admin Cnsle. Graphic reprts are generated by the AVG Admin Server and can be viewed frm the AVG Admin Cnsle Installatin Cmplete The Installatin cmplete dialg appears t cnfirm that AVG AntiVirus Business Editin and all its cmpnents were installed successfully. Yu can ptinally als decide t be part f the Prduct Imprvement Prgramme. T d s, simply keep the available checkbx ticked (recmmended). 15

17 Press the Finish buttn t finalize the installatin. If the installatin went thrugh crrectly, ne f the fllwing Wizards will launch autmatically depending n yur previus chices during the installatin prcess: AVG Admin Deplyment Wizard This Wizard will start autmatically if yu chse Quick r Custm installatin in the Installatin type dialg. Fr mre infrmatin see the AVG Admin Deplyment Wizard chapter. Nte: Yu must g thrugh this wizard in rder t mak e AVG AntiVirus Business Editin functin prperly. AVG Admin Deplyment Wizard Lite This Wizard will start if yu chse Lite Installatin in the Installatin type dialg. Fr mre infrmatin see the AVG Admin Deplyment Wizard Lite chapter. Nte: Yu must g thrugh this wizard in rder t mak e AVG AntiVirus Business Editin functin prperly. Nte: If an errr ccurred during the installatin prcess, r the installatin failed, an errr dialg appears. In that case cpy the available infrmatin and cntact ur technical supprt team. Use the cntact page 16

18 3. AVG Admin Deplyment Wizard The AVG Admin Server Deplyment Wizard is launched immediately after the installatin f AVG AntiVirus Business Editin. It can als be launched any time later frm the Start menu prgram flder, i.e. All prgrams/avg Remte Administratin/AVG Admin Server Deplyment Wizard. The Wizard guides yu thrugh the cnfiguratin prcess fr the AVG Data Center database n a selected database engine. Using the wizard, yu can als cnfigure the AVG Admin Server in rder t mirrr the AVG updates in a lcal netwrk. The wizard leads yu thrugh the cnfiguratin prcess in a few steps listed in the fllwing summary. Nte: Navigatin in the wizard is as usual: The Back buttn takes yu ne step back in the wizard. The Next buttn takes yu ne step frward and als perfrms all actins selected in the current stage. Use the Help buttn t pen a cmprehensive infrmatin help related t the current step. By pressing the Cancel buttn, yu can quit the wizard at any stage, discarding the changes perfrmed s far Intrductin The first dialg explains the purpse f the Wizard and briefly describes tw main ptins. Click the Next buttn t prceed t the next step. Nte: We strngly recmmend yu cmplete this wizard in rder t mak e the AVG Admin Server run crrectly. 17

19 3.2. Deplying multiple UpdatePrxy rles Befre yu deply AVG AntiVirus Business Editin rles t yur server, yu may need t cnsider the fllwing: Yu can deply the UpdatePrxy rle t mre than ne server and distribute updates frm different surces t avid yur server verlading r having bandwidth issues. The allcatin f servers depends n yur netwrk size and yur server and netwrk specificatins. Generally speaking, if yur netwrk cnsists f mre than 150 statins r yur netwrk is divided int multiple segments in different lcatins, yu shuld cnsider deplying multiple UpdatePrxy rles t different servers and spread the lad. T deply the UpdatePrxy rle t anther server yu need t repeat the installatin and deplyment prcess n the ther server Rle Selectin This screen displays infrmatin n the AVG Admin Server current state. When everything is crrect, the respective infrmatin is displayed in green text. If this is nt yur first run and everything seems t be crrect (i.e. up-t-date with n warnings r errrs), there is n need t g thrugh the cnfiguratin prcess again (unless yu wish t change smething). If there is a cnfiguratin prblem, yu will be briefly infrmed abut the reasns, and the infrmatin will be highlighted in red clr. In such cases yu need t g thrugh the whle wizard t crrect the prblem. In the Server rles sectin yu must chse which server rle(s) yu want t run n this server. Yu need t select at least ne ptin, but yu can als select bth. The ptins are as fllws: 18

20 Data Center rle Allws central management f AVG statins cnfiguratin via the AVG Admin Cnsle, cllects scan results frm AVG statins, shws cmpnents states and much mre. If yu chse t install this rle nly, prceed t the Data Center Rle chapter. UpdatePrxy rle Serves as a prxy server fr dwnlading and distributing updates t yur statins. If yu chse t install this rle nly, prceed t the UpdatePrxy rle chapter. If yu select bth ptins, prceed t the Data Center Rle chapter Data Center Rle Select if yu are deplying AVG Admin Server fr the first time r repeatedly: I am deplying the AVG Admin Server fr the first time I am deplying the AVG Admin Serve again ver an existing database 3.5. Data Center Rle - First Deplyment If yu have selected in the Current state f AVG Admin Server step (see chapter Rle Selectin) the Data Center Rle, and yu are deplying the applicatin fr the first time, yu will experience the fllwing dialg. Nte: If yu are deplying the database repeatedly, please prceed t the chapter Repeated deplyment. 19

21 Select the database system crrespnding t yur needs. These ptins are available: Firebird This slutin is apprpriate fr smaller netwrks with up t 150 statins. The database is a standard part f AVG AntiVirus Business Editin installatin. Additinally, yu can chse a specific database character set frm the rll dwn menu crrespnding t yur language needs. Micrsft SQL Server Express The Micrsft SQL Server Express Editin is a reduced versin f the Micrsft SQL Server, it can serve up t 1000 statins. The prduct is nt a standard part f AVG AntiVirus Business Editin. Its usage is nt limited by any cmmercial license. Micrsft SQL Server The Micrsft SQL Server engine can serve ver 1000 statins in large netwrks. It is nt a standard part f AVG AntiVirus Business Editin and its usage is bund t the Micrsft SQL Server license. Oracle 10g/11g This database engine can serve ver 1000 statins in large netwrks. It is nt a standard part f AVG AntiVirus Business Editin and its usage is bund t a cmmercial license. MySQL 5 This database engine can serve ver 1000 statins in large netwrks. It is nt a standard part f AVG AntiVirus Business Editin and a cmmercial license may be needed fr use in a cmmercial envirnment. If yu chse a database type that is different t the ne yu have been currently using, the Wizard can imprt the cntents f the previusly exprted AVG Data Center int the newly chsen database type. Cntinue t the Databases Overview chapter Data Center Rle - Repeated Deplyment During the repeated deplyment, there is usually an existing database with statins available, s the Wizard will ffer yu t backup its cntents first: Nte: The back up is nt available if the database is in an errr state! 20

22 T d s, simply check the Perfrm Data Center database backup t flder checkbx and fill-in yur desired strage lcatin. The next dialg will infrm yu abut yur Data Center database status. There exist tw pssible cases either the Data Center database will be up-t-date r utdated. In the first case, yu will experience these tw ptins: Keep existing Data Center database This ptin will leave the database untuched. Select this ptin, if the database versin is up t date and yu need t preserve its cntents. Create new empty Data Center database Select this ptin t create cmpletely new database (the riginally stred data will be lst). We strngly recmmend t backup the Data Center database befre prceeding! On the ther hand, if the Data Center database will be utdated, yu will be asked, if yu wish t update the existing ne r create a new ne: Update existing Data Center database This ptin will update the database t the current versin. Select this ptin, if yu need t preserve the database cntents. 21

23 In the next step yu can ptinally check the Username and Passwrd checkbxes and fill-in yur preferred user name and passwrd that will be required each time yu launch the AVG Admin Cnsle, AVG Admin Server Deplyment Wizard r prcess statins update. Nte: If yu set an username and passwrd here, yu shuld als manually define the same values n all existing statins in rder t allw them crrectly cnnect t yur Datacenter! Depending n yur previus chices, yu can cntinue t ne f tw dialgs: 22

24 If yu kept the existing database, cntinue t the UpdatePrxy Rle chapter. If yu asked t create a new database, yu will experience the fllwing dialg: Select the database system crrespnding t yur needs. These ptins are available: Firebird This slutin is apprpriate fr smaller netwrks with up t 150 statins. The database is a standard part f AVG AntiVirus Business Editin installatin. Additinally, yu can chse a specific database character set frm the rll dwn menu crrespnding t yur language needs. Micrsft SQL Server Express The Micrsft SQL Server Express Editin is a reduced versin f the Micrsft SQL Server, it can serve up t 1000 statins. The prduct is nt a standard part f AVG AntiVirus Business Editin. Its usage is nt limited by any cmmercial license. Micrsft SQL Server The Micrsft SQL Server engine can serve ver 1000 statins in large netwrks. It is nt a standard part f AVG AntiVirus Business Editin and its usage is bund t the Micrsft SQL Server license. Oracle 10g/11g This database engine can serve ver 1000 statins in large netwrks. It is nt a standard part f AVG AntiVirus Business Editin and its usage is bund t a cmmercial license. 23

25 MySQL 5 This database engine can serve ver 1000 statins in large netwrks.. It is nt a standard part f AVG AntiVirus Business Editin and a cmmercial license may be needed fr use in a cmmercial envirnment. If yu chse a database type that is different t the ne yu have been currently using, the Wizard can imprt the cntents f the previusly exprted AVG Data Center int the newly chsen database type. Cntinue t the Data Center Rle - Databases Overview chapter Data Center Rle - Databases Overview Belw yu will find the verview f individual databases supprted by AVG AntiVirus Business Editin Firebird If yu have selected the Firebird ptin, there are n further settings needed and yu can prceed t the next step (Data Imprt) MS SQL Server Express Editin If yu wish t use Micrsft SQL Server Express fr string Datacenter data, fill in the fllwing infrmatin: Cmputer name defines the name f the statin, n which SQL Express Editin is installed Instance name refers t a particular SQL Express Editin installatin, if there is mre than ne instance installed n the statin. Administratr s username predefined autmatically, yu d nt need t change it 24

26 Administratr s passwrd passwrd fr the database administratr Database name - shws the predefined database name Username - type in a preferred new lgin name fr the database (t be used fr AVG Admin Server cnnectin) User passwrd - type in a preferred new passwrd fr the database (t be used fr AVG Admin Server cnnectin) If yu are experiencing trubles with Micrsft SQL Server Express cnnectin, yu might find a slutin in the Hw t use Micrsft SQL Server database system chapter. Cntinue t the next step - Data Imprt - by pressing the Next buttn MS SQL Server Fill in the fllwing infrmatin: Cmputer name defines the name f the server, n which the SQL Server is installed. Instance name refers t a particular SQL Server installatin, if there is mre than ne instance installed n the statin. Administratr s username database administratr user name - must be filled in. Administratr s passwrd passwrd fr the database administratr - must be filled in. Database name - shws the predefined database name. Username - type in a preferred new lgin name fr the database (t be used fr AVG Admin Server 25

27 cnnectin). User passwrd - type in a preferred new passwrd fr the database (t be used fr AVG Admin Server cnnectin). If yu are experiencing trubles with Micrsft SQL Server cnnectin, yu might find a slutin in the Hw t use Micrsft SQL Server database system chapter. Press the Next buttn and cntinue t the next step - Data Imprt Oracle Please nte: If yur database is running n anther cmputer, yu must first install the client part f the Oracle database n that cmputer. Fr installatin n Windws Vista we recmmend t use client part fr Oracle 11g. Instant Client fr different perating systems: /database/features/instantclient/index.html Fill in the fllwing infrmatin: Cmputer name defines the name f the server, n which Oracle 10g is installed. Change the value nly if the installatin resides n a remte cmputer. Administratr s username database administratr user name - must be filled in. Administratr s passwrd passwrd fr the database administratr - must be filled in. Instance name enter yur Oracle instance name. Username - shws the predefined lgin name fr the database (t be used fr AVG Admin Server 26

28 cnnectin) User passwrd - type in a preferred new passwrd fr the database (t be used fr AVG Admin Server cnnectin) Press the Next buttn and cntinue t the next step - Data Imprt MySQL 5 Fill in the fllwing infrmatin: Cmputer name defines the name f the server, n which the MySQL 5 is installed. Change the value nly if the installatin resides n a remte cmputer. Service name - Default perating system service name fr the MySQL engine. We recmmend keeping the riginal value. Administratr s username database administratr user name - must be filled in. Administratr s passwrd passwrd fr the database administratr - must be filled in. Database name - shws the predefined database name. Username - type in a preferred new lgin name fr the database (t be used fr AVG Admin Server cnnectin) User passwrd - type in a preferred new passwrd fr the database (t be used fr AVG Admin Server cnnectin) Please nte the fllwing infrmatin befre prceeding: 27

29 MySQL Server 5 uses max_allwed_packet variable t set the maximum size f ne packet. Its default value is bytes (1 MB) which is t lw fr AVG Admin Server t wrk prperly in mst cases. We strngly recmmend t change this value t at least 10 MB. T d s, fllw ne f the slutins belw: Set the value fr the current run nly This will apply the setting until the restart f the server ccurs. Then the default value r value frm my.ini will be used again. Nte: Yu need t be lgged as administratr with MySQL rt privileges in rder t d that. Lgin t yur MySQL server and run this cmmand: set glbal max_allwed_packet = Change Settings in the my.ini file (permanent - recmmended) This will save the settings permanently, but requires restart f the MySQL server. Open the my.ini file n the MySQL server. Under the sectin [mysqld] change max_allwed_pack et t the fllwing value: max_allwed_packet = Restart the mysqld daemn r the MySQL service. Press the Next buttn and cntinue t the next step - Data Imprt Data Center Rle - Data Imprt 28

30 Once yu cnfirm yur database selectin, yu can als chse t imprt sme existing data int the newly created database. If yur netwrk supprts Active Directry, yu will experience these tw ptins: Imprt statins frm Active Directry This ptin will allw yu t autmatically imprt all statin names frm the Active Directry int the database. Later n yu will be able t chse which statins t install. First, tick the Imprt statins frm Active Directry checkbx. Then fill in yur Active Directry enabled dmain name frm which yu intend t make the imprt. Tick the Create grups by sub-dmains in AD checkbx in rder t autmatically create grups and srt statins int them accrding t the sub-dmain names available inside the Active Directry. Yu can als use the Advanced buttn t specify lgin details if different frm the currently lgged user: Imprt data int the database frm a flder T d s, tick the Imprt data int the database frm flder checkbx. The flder selectin field becmes available. Chse yur backup flder by clicking this buttn riginal files fr imprt are stred. and find the flder, where the If yu are currently upgrading frm the frmer AVG 2013 versin, yu can imprt yur ld AVG Data Center data in this dialg. Fr mre infrmatin please cnsult Imprting Statins and Settings frm AVG Data Center 2013 chapter. Nte: AVG Admin Server creates by default autmatic database backups t the fllwing flder: C:\Dcuments and settings\all users\applicatin Data\avg\Admin Server Data\DatabaseBackup Therefre, if yu have previusly used AVG Remte Administratin and wish t use frmer database backup, yu can find the backup files there, unless yu switched the backup feature ff. The backup files are saved in frmat avgexprt.dce (but can be renamed if yu wish s). 29

31 Cnfirm yur chice by clicking the Next buttn Data Center Rle - Server Access In this step yu can ptinally check the Username and Passwrd checkbxes and fill-in yur preferred user name and passwrd that will be required each time yu launch the AVG Admin Cnsle, AVG Admin Server Deplyment Wizard r prcess statins update. Nte: If yu set an username and passwrd here, yu shuld als manually define the same values n all existing statins in rder t allw them crrectly cnnect t yur Datacenter! 30

32 3.10. UpdatePrxy Rle This dialg will appear, if yu chse t deply the UpdatePrxy rle in the Rle Selectin dialg. Yu must chse a flder, int which the update files will be dwnladed and stred. If the flder des nt exist, yu will be asked if yu want t create it. Click this buttn t select the flder. Once finished, click the Next buttn t cntinue Update Servers 31

33 This dialg lets yu chse update servers, frm which the update files will be dwnladed by AVG Admin Server (fr further distributin). If yu are unsure abut these settings, we recmmend keeping the default cnfiguratin. It is quite understandable that statins with AVG and statins with lder AVG 2013 require different updates frm different update servers. Therefre yu can chse these servers separately using tw stand-alne tabs. If yu fr sme reasn d nt wish t dwnlad Anti-Spam updates, uncheck the Allw dwnlading f Anti-Spam updates item. This check bx indicates, that Anti-Spam updates will be dwnladed directly frm the Mailshell servers. Additinal infrmatin abut the Anti-Spam updates can be fund in the Cnfiguratin/Shared Settings fr Statins/Grups/Anti-Spam chapter. If yu need t change any f these servers, yu have the fllwing ptins: Press the Add buttn t define additinal update server: Enter the cmplete server address int the URL field including prefix and prt number, if ther than 80. The fllwing buttns are als available: Edit - fr changing the address f the selected server. 32

34 Delete - fr deleting the selected server address. Default - fr resetting values f the current dialg t default nes. The servers are listed by pririty. The first ne always has the highest pririty, i.e. updates are first dwnladed frm this server. If yu need t change the rder, simply use the fllwing buttns t d s: Mve Up - t mve a selected server up. Mve Dwn - t mve a selected server dwn. Once finished, click the Next buttn t cntinue. In this dialg, yu have the ptin t add the currently deplyed AVG Admin Server URL int the list f update 33

35 servers applicable fr statin settings. Again, tw separate tabs are available - ne fr statins with AVG and ne fr statins with lder AVG Frm the drp dwn menu select ne f the fllwing: D nt write t DC - the currently deplyed AVG Admin Server URL will nt be written t any f the Data Center settings. Applicatin Servers - the currently deplyed AVG Admin Server URL will be saved t the Applicatin Servers grup settings. Shared Settings - the currently deplyed AVG Admin Server URL will be saved int the Shared Settings fr Statins. New grup... - the currently deplyed AVG Admin Server URL will be saved t a new grup. If yu chse this ptin, yu will need t select a grup name and ptinally its descriptin t. New statins - the currently deplyed AVG Admin Server URL will be saved t the New statins grup settings. Nte: Yu can nly use ne ptin frm the drp dwn menu. The list f update servers will be updated accrding t yur chice. In the list f update servers check which server(s) yu wuld like keeping fr the set f settings mentined abve. Use the same functin buttns as in the previus dialg. Check the Update Anti-Spam via AVG Admin Server item t update Anti-Spam database directly via the AVG Admin Server. Nte: In rder t use this check bx, it is necessary t mve the AVG Admin Server UpdatePrxy t the first place in the list. T d s, use the Mve up buttn. Additinal infrmatin abut the Anti-Spam updates can be fund in the Cnfiguratin/Shared Settings fr Statins/Grups/Anti-Spam chapter. 34

36 3.11. Cnfiguratin Overview This dialg cntains a brief verview f the previusly selected settings. Yu can als tick the Send server dumps autmatically t analysis checkbx in rder t send ptential AVG Admin Server crash dumps directly t ur technical supprt fr further analysis. Cnfirm yur chices by pressing the Deply buttn. The deplyment prcess will start. It may take sme time, s please be patient. Once the prcess is cmpleted, click the Finish buttn t clse the Wizard. The AVG Admin Server will then be started. T immediately start installing AVG t remte statins, navigate t the AVG Netwrk Installer Wizard chapter fr mre detailed infrmatin. Related tpics: Remte Netwrk Installer available frm AVG Admin Cnsle Standalne AVG Netwrk Installer Wizard Basic Mde Standalne AVG Netwrk Installer Wizard Advanced Mde (fr mre experienced users) Cnnecting Statins t AVG Data Center Migrating statins frm/t different AVG Data Center Als, yu may cnsider ging thrugh the general Hw t... chapter which describes different tasks related t the remte administratin f AVG. 35

37 4. AVG Netwrk Installer Wizard Basic Mde Nte: This chapter describes the standalne versin f AVG Netwrk Installer Wizard. As it is als included directly within the AVG Admin Cnsle, it might be mre cnvenient t use it frm there. Mre infrmatin can be fund in the AVG Admin Cnsle/Netwrk Installer chapter. The AVG Netwrk Installer Wizard allws yu t remtely install AVG n statins r t create installatin scripts fr n-site installatin. The wizard can be launched in tw ways: Frm the Windws Start menu/all Prgrams/AVG Remte Administratin/AVG Netwrk Installer Frm the AVG Admin Cnsle envirnment - upper menu Tls/Install AVG n statins... The wizard can be run either in the Basic r Advanced mde. Yu can select the Advanced mde by selecting the ptin Advanced mde at the beginning f the wizard. If the ptin is nt selected, the prgram will run in the Basic mde (recmmended fr mst users). This chapter describes the Basic mde, which is intended fr users wh prefer the easiest methd fr cnfiguratin and installatin. The installatin will include AVG infrmatin and parameters needed fr prper and cmprehensive functinality Recmmendatins fr Cmpnents Befre installing AVG n statins, please review the fllwing recmmendatins regarding individual cmpnents. Nte: The basic mde f the AVG Netwrk Installer Wizard des nt allw selectin f individual cmpnents fr installatin. T chse custm cmpnents yu will need t use Advanced mde f the Wizard. Mre infrmatin can be fund in the AVG Netwrk Installer Wizard Advanced mde chapter The fllwing AVG cmpnents are designed nly fr use n regular wrkstatins: AVG Firewall AVG Online Shield AVG Persnal Scanner The abve cmpnents were nt tested under a server lad. If installed n a server perating system (such as ISA, prxy, server, terminal server, etc.) the cmpnents might cause issues with server cmmunicatin. T avid these issues it is nt recmmended t install the mentined cmpnents n a server perating system. AVG Surf-Shield This cmpnent uses a special driver that may require the cmputer restart in rder t successfully update itself. Therefre installing it t a server envirnment is nt recmmended. Nte: These exceptins d nt apply if yu nly use a cmputer with sme server perating system installed (e.g. Windws Server 2003 etc.) as a standard wrk statin withut server features enabled. 36

38 4.2. Welcme If yu have already used the AVG Netwrk Installer Wizard befre and saved a custmized cnfiguratin int a cnfiguratin file (available in the final step), yu can lad the settings nw by chsing the Lad settings buttn. T revert t the riginal settings preset by default, press the Default settings buttn. During the whle installatin prcess yu can decide t save the cnfiguratin prgress at any time by pressing F2 key r CTRL+S cmbinatin. A new dialg will appear allwing yu t chse a cnfiguratin file name. T cntinue, click the Next buttn. 37

39 4.3. Installatin Methd T cntinue in the Basic Mde leave the ptin Advanced mde unselected, therwise prceed t Advanced Mde chapter. The dialg windw ffers the selectin between tw ptins fr creating and using the installatin script: Remte netwrk installatin This ptin allws yu t install AVG n statins available in the lcal netwrk (cmputers selected frm the dmain, Active Directry, accrding t IP ranges, imprted frm a list etc.). Yu can als use this ptin fr remving statins frm a frmer AVG Datacenter (and mving them t a new ne). Creatin f AVG installatin script This ptin allws yu t create an installatin script and a batch file fr lcal installatin r installatin frm a remvable media/netwrk flder. 38

40 4.4. Remte Netwrk Installatin Fr prper remte installatin, the wizard will first check whether AVG is already present n the target statin, then transfer the AVG installatin files and prcess the installatin accrdingly. Befre yu prceed, please review the netwrk requirements and exceptins regarding remte AVG installatin. Yu can find mre detailed infrmatin n the prts settings in the Netwrk Requirements chapter. 39

41 During this step it is necessary t define the fllwing installatin parameters: License infrmatin type in the license data such as Name, Cmpany, and License number (mandatry value). If yu wish t take the Windws username fr the Name field, d nt select the respective check bx, and leave the default system settings t be used. Flder with the AVG installatin package - type in the full path t AVG installatin package r use this buttn t select the prper flder. If yu have nt dwnladed the package yet, click the Dwnlad buttn and use the wizard t dwnlad the installatin file fr yu int the selected flder. Yu can view the dwnlad prgress abve the Dwnlad buttn. Prxy settings buttn - If yu need t use a prxy server t cnnect t the Internet, yu can fill in the prxy server details by clicking the Prxy settings buttn. License number change - Use this buttn t input a new license number t be used fr remte installatins f AVG. 40

42 The fllwing ptins are available in this step. Nte: If yu are unsure abut these settings, we recmmend k eeping the default nes. Remte administratin - Enter the AVG Data Center cnnectin string int the AVG Data Center cnnectin string field. If applicable, als enter the Username and Passwrd. If yu d nt want t manage the statins via the AVG Admin Cnsle, simply uncheck this ptin. Add new statin int grup - If yu prefer t autmatically add new statin(s) int a custm grup, yu can chse the grup name here. Custm update server - if yu already have an existing update server, that yu wuld like t use fr yur statins, check this bx and fill in its address nw. 41

43 The wizard needs t scan sme statins first t find ut their status and then install AVG n them. In the Netwrk scanning methd sectin chse frm the drp dwn list, yur preferred methd fr selecting statins. The pssible ptins are as fllws: All statins frm the dmain - this ptin will scan all statins available in yur lcal dmain. Nte: This ptin is available nly if the current cmputer is part f a dmain. Enter an IP range - this ptin will allw yu t chse a specific range f IP addresses. Imprt statins frm file - a new dialg will appear and yu will be able t chse a file with a list f statins t be scanned The surce text file shuld cntain ne statin name r an IP address per line. Select a single statin - this ptin lets yu type in a specific Cmputer name (DNS name) r IP address. Select frm Active Directry - allws yu t chse specific statins directly frm the Active Directry. Nte: This ptin is available nly if the current cmputer is part f a dmain. The List f accunts sectin is meant t facilitate yur wrk and t accelerate installatin prcess. If yur access rights are nt sufficient fr AVG installatin n the remte statin, yu will be asked t enter a username that has administratr privileges (a username that is member f an administratr's grup). If there is n cmmn administratr accunt fr all statins (with the same lgin name and passwrd) yu will be asked separately fr every statin. This sectin allws yu t create a list f accunts that will be used during remte installatin; this way yu will avid entering multiple credentials. Yu can add accunts t the list by clicking the Add buttn (r delete 42

44 them using the Remve buttn). If yu wish t keep yur list f accunts fr further use, check the Save list f accunts bx. Hwever, this is nt recmmended fr safety reasns. Warning: AVG remte installatin can be perfrmed nly n statins with the supprted perating system installed. See the full list f supprted perating systems in the Operating Systems Supprted chapter. Als, yu need t k nw a lgn username with administratr privileges. Yu may als need t review the Netwrk Requirements chapter All Statins frm the Dmain If yu chse t install AVG remtely n all statins frm the dmain, the fllwing dialg listing all statins available in the dmain will appear: Right-click t view additinal ptins: Retrieve the installatin lg - this ptin will try t btain the installatin lg frm the statin (if available). Exprt statins withut AVG t a file - this ptin will create a file with list f statins that d nt cntain AVG installatin. Select all statins - will select r unselect all statins in the list and the Install buttn will becme active. Select statins withut AVG - will select nly statins that d nt have AVG already installed, r where AVG culd nt be detected. The Refresh buttn will relad the state f all statins in the list by scanning them again. 43

45 Cntinue t the Remte netwrk installatin - final steps chapter and cmplete the remte installatin prcess Enter an IP Range If yu chse t install AVG remtely accrding t an IP range, the fllwing dialg will appear: Yu need t specify the scanning range by entering the IP addresses here. In the Frm field enter a starting IP address and in the T field enter an ending address. Click the Add buttn t add the address range int the list. T delete a range frm the right list, simply select the items yu wish t remve and click the Remve buttn. Once yu finish selecting the IP ranges, click the Next buttn t cntinue. Once dne, the Statin selectin windw will appear: 44

46 Right-click t view additinal ptins: Retrieve the installatin lg - this ptin will try t btain the installatin lg frm the statin (if available). Exprt statins withut AVG t a file - this ptin will create a file with list f statins that d nt cntain AVG installatin. Select all statins - will select r unselect all statins in the list and the Install buttn will becme active. Select statins withut AVG - will select nly statins that d nt have AVG already installed, r where AVG culd nt be detected. The Refresh buttn will relad the state f all statins in the list by scanning them again. Cntinue t the Remte netwrk installatin - final steps chapter and cmplete the remte installatin prcess Imprt Statins frm File Nte: This ptin is usually used when migrating statins t anther AVG Data Center. Fr mre infrmatin n this tpic see the Migrate Statins frm/t Different Data Center chapter. If yu chse t install AVG remtely n statins selected frm a file, yu will see a dialg asking fr the file. Lcate the file and cnfirm yur chice. The surce file frmat cntains ne statin name per line in simple text frmat. Once dne, the Statin selectin windw will appear: 45

47 Right-click t view additinal ptins: Retrieve the installatin lg - this ptin will try t btain the installatin lg frm the statin (if available). Exprt statins withut AVG t a file - this ptin will create a file with list f statins that d nt cntain AVG installatin. Select all statins - will select r unselect all statins in the list and the Install buttn will becme active. Select statins withut AVG - will select nly statins that d nt have AVG already installed, r where AVG culd nt be detected. The Refresh buttn will relad the state f all statins in the list by scanning them again. Cntinue t the Remte netwrk installatin - final steps chapter and cmplete the remte installatin prcess. 46

48 Select a Single Statin If yu chse t install AVG remtely nly n a single statin, the fllwing dialg will appear: Click either the Cmputer name r IP address field and fill in the prper name r IP address. Cnfirm yur chice by clicking the OK buttn. The prcess f checking the chsen statin fr an AVG installatin will begin. Once dne, the Statin selectin windw will appear: Right-click t view additinal ptins: Retrieve the installatin lg - this ptin will try t btain the installatin lg frm the statin (if available). Exprt statins withut AVG t a file - this ptin will create a file with list f statins that d nt cntain AVG installatin. 47

49 Select all statins - will select r unselect all statins in the list and the Install buttn will becme active. Select statins withut AVG - will select nly statins that d nt have AVG already installed, r where AVG culd nt be detected. The Refresh buttn will relad the state f all statins in the list by scanning them again. The Add ne statin will allw yu t add anther single statin. Cntinue t the Remte netwrk installatin - final steps chapter and cmplete the remte installatin prcess Select frm Active Directry If yur netwrk is dmain-based, yu can chse t install AVG remtely n statins selected frm the Active Directry. A new dialg will pp up (standard Windws dialg fr selecting cmputers). Yu can chse multiple statins (separate the values by a semicln) either by entering the statin names manually r by using the dialg advanced features fr searching. Once dne, the Statin selectin windw will appear: Right-click t view additinal ptins: Retrieve the installatin lg - this ptin will try t btain the installatin lg frm the statin (if available). Exprt statins withut AVG t a file - this ptin will create a file with list f statins that d nt cntain AVG installatin. Select all statins - will select r unselect all statins in the list and the Install buttn will becme active. 48

50 Select statins withut AVG - will select nly statins that d nt have AVG already installed, r where AVG culd nt be detected. The Refresh buttn will relad the state f all statins in the list by scanning them again. Cntinue t the Remte netwrk installatin - final steps chapter and cmplete the remte installatin prcess Remte netwrk installatin - final steps Additinally, yu may display a s called 'tl tip' when pinting t a statin in the list fr a few secnds. The tl tip cntains an verview f the statin state and ther details. Once yu are ready t prceed, select the desired statins and click n the Install buttn t begin remte installatin. If yu selected nly sme statins frm the list, AVG installatin will be perfrmed n these statins nly. Otherwise installatin will be perfrmed n all listed statins. If yur access rights are nt sufficient fr installatin n the remte statin, yu will be asked fr the dmain administratr s lgin/passwrd during installatin. 49

51 Enter an username with the administratr privileges (an username that is member f the administratr's grup). Cnfirm by clicking OK. If there is n cmmn administratr accunt fr all statins (with the same lgin name and passwrd) yu will be asked separately fr every statin. Pressing the Cancel buttn will cause the current statin installatin t be skipped, and the wizard will cntinue installatin n the next statin in the list. AVG will then be transferred t the statin and installed. Yu will see n each line, if the installatin was successful (hwever it may take sme time t prcess). Once all yur statins receive the installatin files and finish the installatin prcess, yu will be able t leave this dialg by clicking the Next buttn. Nte: Yu can later review recently installed statins frm the AVG Admin Cnsle either in the Statins/ New statins r in the grup chsen during the Remte administratin settings dialg. T list recently installed statins that remain in an incrrect state (because f sme remte installatin failure), navigate t the Statins/Nn-cmpliant statins. The final dialg cntains a shrt verview f activity n the statin(s). 50

52 The Save settings buttn allws yu t save the previusly selected cnfiguratin. Yu can then reuse it when running this wizard again simply by lading the settings at the very beginning. Click Finish buttn t clse the wizard Creatin f AVG Installatin Script Selecting the Creatin f AVG installatin script ptin, the wizard will create an installatin script in a selected directry. The cntent f the directry can then be used fr installatin frm CD, netwrk flder r cpied directly t a statin. This ptin des nt ffer the pssibility f remte installatin t the netwrk statins r servers. 51

53 The first step cntains an verview f this ptin. Click Next t cntinue. During this step it is necessary t define the fllwing installatin parameters: License infrmatin type in the license data such as Name, Cmpany, and License number (mandatry value). If yu wish t use the Windws username fr the Name field, d nt select the respective check bx, and leave the default system settings t be used. Flder with the AVG installatin package - type in the full path t the AVG installatin package r use this buttn t select the crrect flder. If yu have nt dwnladed the package yet, click the Dwnlad buttn and use the wizard t dwnlad the installatin file fr yu int the selected flder. Yu can view the dwnlad prgress abve the 52

54 Dwnlad buttn. Prxy settings buttn - If yu need t use a prxy server t cnnect t the Internet, yu can fill in the prxy server details by clicking the Prxy settings buttn. License number change - Use this buttn t input a new license number t be used fr remte installatins f AVG. The fllwing ptins are available in this step. Nte: If yu are unsure abut these settings, we recmmend k eeping the default nes. Remte administratin - Enter the AVG Data Center cnnectin string t the AVG Data Center cnnectin string field. If applicable, als enter the Username and Passwrd. If yu d nt want t manage the statins via the AVG Admin Cnsle, simply uncheck this ptin. Add new statin int grup - If yu prefer t autmatically add new statin(s) int a custm grup, yu can chse the grup name here. Custm update server - if yu already have an existing update server that yu wuld like t use fr yur statins, check this checkbx and fill in its address nw. 53

55 In this step yu may specify names f the installatin script files, their strage and ther ptins. In the File names definitin define these ptins: Name f the file t launch installatin - type in a custm name fr the file, that will be used fr launching the installatin. The file extensin must be *.bat. Name f the script file with parameters - type in a custm name fr the script parameters file. The file extensin must be *.ini. In the Setup files lcatin define these ptins: Select flder where the installatin script file will be stred - Tick this checkbx and chse a custm directry fr string the installatin script. Create a subflder fr AVG AVG installatin files - Tick this checkbx if yu prefer AVG setup files t be stred in a subflder. Create the AUTORUN.INF file - If yu plan t put yur script n a CD/DVD r USB Flash disk frm which yu wuld like t start the AVG installatin autmatically nce inserted, tick this checkbx and the AUTORUN.INF file will be created. Enable relative paths - We recmmend keeping this ptin checked. Relative path means, that it is relative t the current surce directry (e.g. if yur surce disk drive and path is c:\avginstallatin and yu uncheck this ptin, the utput script will then lk fr the installatin files in the exactly same path, which will be mst likely different n the target statin, where yu will execute it and therefre script wuld nt wrk.) 54

56 This step cntains a preview f bth setup and cnfiguratin files. The first tab cntains infrmatin abut the setup file and the secnd cntains infrmatin abut the presets. If yu have nt dne s already, fill in the utput path in the Select flder where the script will be stred sectin. Click the Create script buttn t cmpile and save the installatin script t the selected lcatin. The Save settings buttn allws yu t save the previusly selected cnfiguratin. Yu can reuse it when running this wizard again simply by lading the settings at the very beginning. Click the Finish buttn t clse the wizard. 55

57 There are several ptins fr hw t use the prduced script file. Here are the tw mst cmmn examples: T use the script saved t a flder: 1. Cpy the whle cntents f the previusly chsen flder t yur statin. Nte: If yu used a netwrk flder fr string the script, yu can navigate t that flder directly ver the netwrk. 2. On the statin navigate t this flder and run the AvgSetup.bat file. 3. The cmmand line windw will appear and the installatin will begin. 4. Once the installatin is cmpleted, the windw will clse autmatically. Yu can als put the script n a remvable device, such as an external hard drive, USB flash disk etc. T use the script frm a remvable device: 1. Insert the remvable device t yur statin. 2. If the autrun feature is enabled in the statin's perating system and yu chse t create the "autrun.inf" file during script preparatin, the installatin will start autmatically. 3. If nt, pen the remvable device disk letter and run the AvgSetup.bat file manually. 4. The cmmand line windw will appear and the installatin will begin. 5. Once the installatin is cmpleted, the windw will clse autmatically. 56

58 5. AVG Netwrk Installer Wizard Advanced Mde Nte: This chapter describes the standalne versin f AVG Netwrk Installer Wizard. As it is als included directly within the AVG Admin Cnsle, it might be mre cnvenient t use it frm there. Mre infrmatin can be fund in the AVG Admin Cnsle/Netwrk Installer chapter. The AVG Netwrk Installer Wizard in Advanced mde allws yu t remtely install AVG n statins r t create installatin scripts fr n-site installatin. The Advanced mde is intended fr experienced users wh want t manually cnfigure the installatin script (functinality, parameters, AVG behavir) accrding t their wn needs. The wizard can be launched in tw ways: Frm the Windws Start menu/all Prgrams/AVG Remte Administratin/AVG Netwrk Installer Frm the AVG Admin Cnsle envirnment - upper menu Tls/Install AVG n statins... The wizard can be run either in the Basic r Advanced mde. Yu can select the Advanced mde by selecting the ptin Advanced mde in the secnd step. If the ptin is nt selected, the prgram will run in the Basic mde (recmmended fr mst users). This chapter describes the Advanced mde. Nte: Please review the Recmmendatins fr Cmpnents chapter befre prceeding with remte installatins f AVG Welcme 57

59 If yu have already used the AVG Netwrk Installer Wizard befre and saved a custmized cnfiguratin int a cnfiguratin file (available in the final step), yu can lad the settings nw by chsing the Lad settings buttn. T revert t the riginal settings preset by default, press the Default settings buttn. During the whle installatin prcess yu can decide t save the cnfiguratin prgress at any time by pressing F2 key r CTRL+S cmbinatin. A new dialg will appear allwing yu t chse a cnfiguratin file name. T cntinue, click the Next buttn Installatin Methd T cntinue in the Advanced mde check the Advanced mde checkbx, therwise prceed t the Basic Mde chapter. The dialg windw ffers the selectin between tw ptins fr creating and using the installatin script: Remte netwrk installatin This ptin allws yu t install AVG n statins available in the lcal netwrk (cmputers selected frm the dmain, Active Directry, accrding t IP ranges, imprted frm a list etc.). Yu can als use this ptin fr remving statins frm a frmer AVG Datacenter (and transferring them t a new ne). Creatin f AVG installatin script 58

60 This ptin allws yu t create an installatin script and a batch file fr lcal installatin r installatin frm a remvable media/netwrk flder Remte Netwrk Installatin Fr crrect remte installatin, the wizard will first check if AVG is present n the target statin, then transfer the AVG installatin files and prcess the installatin accrdingly. Befre yu prceed, please review the netwrk requirements and exceptins regarding remte AVG installatin. Yu can find mre detailed infrmatin n the prt settings in the Netwrk Requirements chapter. 59

61 During this step it is necessary t define the fllwing installatin parameters: License infrmatin type in the license data such as Name, Cmpany, and License number (mandatry value). If yu wish t use the Windws username fr the Name field, d nt select the respective check bx, and leave the default system settings t be used. Flder with the AVG installatin package - type in the full path t the AVG installatin package r use this buttn t select the prper flder. If yu have nt dwnladed the package yet, click the Dwnlad buttn and use the wizard t dwnlad the installatin file fr yu int the selected flder. Yu can view the dwnlad prgress abve the Dwnlad buttn. Prxy settings buttn - If yu need t use a prxy server t cnnect t the Internet, yu can fill in the prxy server details by clicking the Prxy settings buttn. License number change - Use this buttn t input a new license number t be used fr remte installatins f AVG. 60

62 In this step, yu can chse if yu wish t install AVG with default settings r select custm cmpnents. Install AVG with default settings - Chse this ptin if yu prefer the default cmpnents t be installed. Select installatin cmpnents - Select this ptin t view a tree structure ffering a list f AVG cmpnents that can be either installed r uninstalled. Frm the list f cmpnents select: Cmpnents that shuld be installed, and mark them like this Cmpnents that shuld be uninstalled r nt installed, and mark them like this The default settings will be used fr cmpnents that yu leave blank ( ). Remte AVG uninstallatin - allws AVG remval. 61

63 In the Setup parameters sectin yu can chse frm the fllwing ptins: Enable Windws Firewall after installatin - in case yu are nt ging t install AVG Firewall cmpnent, yu can chse t enable Windws Firewall as sn as the installatin is cmpleted. Quit setup if AVG AVG is already installed - the remte administratin will nt prceed if AVG is already present n the target statin. Kill all running applicatins that prevent installatin - the remte installatin will frce clsure f any applicatin that culd interfere with the installatin prcess. Usually this culd be a running client r an Internet brwser. Rebt the cmputer after finishing AVG setup if needed - in certain cases (Firewall cmpnent installatin fr example) a cmputer restart may be required t cmplete the installatin prcess. Display a ntificatin message regarding scheduled system restart n the remte cmputer - if the previus checkbx is checked, yu can als define a delay befre the restart will take place. The default value is ten minutes. Select type f installatin prgress visibility - frm the drp dwn menu select ne f the fllwing: hidden installatin - n infrmatin will be displayed t the currently lgged user during the setup prcess. shw installatin prgress nly - the installatin will nt require any user attentin, but the prgress will be fully visible n the statin. shw installatin wizard - the installatin will be visible n the statin and the currently lgged user will need t manually cnfirm all steps. 62

64 In the Setup prperties sectin yu can chse frm the fllwing ptins: Where t install - if yu prefer a custmized target lcatin fr installatin, yu can chse it by entering the path here. We recmmend keeping the default settings. Setup language - chse a default custm language fr AVG installatin and user interface. Select flder where AVG setup LOG file will be stred - if yu prefer a custm lcatin fr setup lg files, select it here (the flder must already exist n the target statin). The fllwing ptins are available in this step. Nte: If yu are unsure abut these settings, we recmmend k eeping the default nes. Remte administratin - Enter the AVG Data Center cnnectin string int the AVG Data Center cnnectin string field. If applicable als enter the Username and Passwrd. If yu d nt want t manage the statins via the AVG Admin Cnsle, simply uncheck this ptin. Add new statin int grup - If yu prefer t autmatically add new statin(s) int a custm grup, yu can chse the grup name here. Custm update server - if yu already have an existing update server that yu wuld like t use fr yur statins, check this checkbx and fill in its address nw. 63

65 The wizard needs t scan sme statins first t find ut their status and then install AVG n them. In the Netwrk scanning methd sectin chse frm the drp dwn list, which methd fr selecting statins yu prefer. The pssible ptins are as fllws: All statins frm the dmain - this ptin will scan all statins available in yur lcal dmain. Nte: This ptin is available nly if the current cmputer is part f a dmain. Enter an IP range - this ptin will allw yu t chse a specific range f IP addresses. Imprt statins frm file - a new dialg will appear and yu will be able t chse a file with a list f statins t be scanned. The surce text file shuld cntain ne statin name r an IP address per line. Select a single statin - this ptin lets yu type in a specific Cmputer name (DNS name) r IP address. Select frm Active Directry - allws yu t chse specific statins directly frm the Active Directry. Nte: This ptin is available nly if the current cmputer is part f a dmain. The List f accunts sectin is meant t facilitate yur wrk and t accelerate installatin prcess. If yur access rights are nt sufficient fr AVG installatin n the remte statin, yu will be asked t enter a username that has administratr privileges (a username that is member f an administratr's grup). If there is n cmmn administratr accunt fr all statins (with the same lgin name and passwrd) yu will be asked separately fr every statin. This sectin allws yu t create a list f accunts that will be used during remte installatin; this way yu will avid entering multiple credentials. Yu can add accunts t the list by clicking the Add buttn (r delete 64

66 them using the Remve buttn). If yu wish t keep yur list f accunts fr further use, check the Save list f accunts bx. Hwever, this is nt recmmended fr safety reasns. Check AVG versin frm AVG Data Center - check this ptin if yu want the wizard t try btaining infrmatin abut AVG versin n each statin frm the AVG Data Center (if available). Fill int the Maximum time since the last statin was cntacted field a value (in hurs) that will indicate the maximum time since the last cntact with such statin. Warning: AVG remte installatin can be perfrmed nly n statins with the supprted perating system installed. See the full list f supprted perating systems in the Operating Systems Supprted chapter. Als, yu need t k nw a lgn username with administratr privileges. Yu may als need t review the Netwrk Requirements chapter All Statins frm the Dmain If yu chse t install AVG remtely n all statins frm the dmain, the fllwing dialg listing all statins available in the dmain will appear: Right-click t view additinal ptins: Retrieve the installatin lg - this ptin will try t btain the installatin lg frm the statin (if available). Exprt statins withut AVG t a file - this ptin will create a file with list f statins that d nt cntain AVG installatin. Select all statins - will select r unselect all statins in the list and the Install buttn will becme active. 65

67 Select statins withut AVG - will select nly statins that d nt have AVG already installed, r where AVG culd nt be detected. The Refresh buttn will relad the state f all statins in the list by scanning them again. Cntinue t the Remte netwrk installatin - final steps chapter and cmplete the remte installatin prcess Enter an IP Range If yu chse t install AVG remtely accrding t an IP range, the fllwing dialg will appear: Yu need t specify the scanning range by entering the IP addresses here. In the Frm field enter a starting IP address and in the T field an ending address. Click the Add buttn t add the address int the list. T delete a range frm the right list, simply select the items yu wish t remve and click the Remve buttn. Once yu have finished selecting the IP ranges, click the Next buttn t cntinue. Once dne, the Statin selectin windw will appear: 66

68 Right-click t view additinal ptins: Retrieve the installatin lg - this ptin will try t btain the installatin lg frm the statin (if available). Exprt statins withut AVG t a file - this ptin will create a file with list f statins that d nt cntain AVG installatin. Select all statins - will select r unselect all statins in the list and the Install buttn will becme active. Select statins withut AVG - will select nly statins that d nt have AVG already installed, r where AVG culd nt be detected. The Refresh buttn will relad the state f all statins in the list by scanning them again. Cntinue t the Remte netwrk installatin - final steps chapter and cmplete the remte installatin prcess Imprt Statins frm File Nte: This ptin is usually used when migrating statins t anther AVG Data Center. Fr mre infrmatin n this tpic see the Migrate Statins frm/t Different Data Center chapter. If yu chse t install AVG remtely n statins selected frm a file, yu will experience a dialg asking fr the file. Lcate the file and cnfirm yur chice. The surce file frmat cntains ne statin name per line in simple text frmat. Once dne, the Statin selectin windw will appear: 67

69 Right-click t view additinal ptins: Retrieve the installatin lg - this ptin will try t btain the installatin lg frm the statin (if available). Exprt statins withut AVG t a file - this ptin will create a file with list f statins that d nt cntain AVG installatin. Select all statins - will select r unselect all statins in the list and the Install buttn will becme active. Select statins withut AVG - will select nly statins that d nt have AVG already installed, r where AVG culd nt be detected. The Refresh buttn will relad the state f all statins in the list by scanning them again. Cntinue t the Remte netwrk installatin - final steps chapter and cmplete the remte installatin prcess. 68

70 Select a Single Statin If yu chse t install AVG remtely nly n a single statin, the fllwing dialg will appear: Click either the Cmputer name r IP address field and fill in the prper name r IP address. Cnfirm yur chice by clicking the OK buttn. The prcess f checking the chsen statin fr an AVG installatin will begin. Once dne, the Statin selectin windw will appear: Right-click t view additinal ptins: Retrieve the installatin lg - this ptin will try t btain the installatin lg frm the statin (if available). Exprt statins withut AVG t a file - this ptin will create a file with list f statins that d nt cntain AVG installatin. 69

71 Select all statins - will select r unselect all statins in the list and the Install buttn will becme active. Select statins withut AVG - will select nly statins that d nt have AVG already installed, r where AVG culd nt be detected. The Refresh buttn will relad the state f all statins in the list by scanning them again. The Add ne statin buttn will allw yu t add anther single statin. Cntinue t the Remte netwrk installatin - final steps chapter and cmplete the remte installatin prcess Select frm Active Directry If yur netwrk is dmain-based, yu can chse t install AVG remtely n statins selected frm the Active Directry. A new dialg will pp up (standard Windws dialg fr selecting cmputers). Yu can chse multiple statins (separate the values by a semicln) either by entering the statin names manually r by using the dialg advanced features fr searching. Once dne, the Statin selectin windw will appear: Right-click t view additinal ptins: Retrieve the installatin lg - this ptin will try t btain the installatin lg frm the statin (if available). Exprt statins withut AVG t a file - this ptin will create a file with list f statins that d nt cntain AVG installatin. Select all statins - will select r unselect all statins in the list and the Install buttn will becme active. 70

72 Select statins withut AVG - will select nly statins that d nt have AVG already installed, r where AVG culd nt be detected. The Refresh buttn will relad the state f all statins in the list by scanning them again. Cntinue t the Remte netwrk installatin - final steps chapter and cmplete the remte installatin prcess Remte netwrk installatin - final steps Additinally, yu may display a s called tl tip when pinting t a statin in the list fr a few secnds. The tl tip cntains an verview f the statin state and ther details. Once yu are ready t prceed, select the desired statins and click n the Install buttn t begin remte installatin. If yu select nly sme statins frm the list, AVG installatin will be perfrmed n these statins nly. Otherwise installatin will be perfrmed n all listed statins. If yur access rights are nt sufficient fr AVG installatin n the remte statin, yu will be asked fr the dmain administratr s lgin/passwrd during installatin. 71

73 Enter a username that has administratr privileges (a username that is member f the administratr's grup). Cnfirm by clicking OK. If there is n cmmn administratr accunt fr all statins (with the same lgin name and passwrd) yu will be asked separately fr every statin. Pressing the Cancel buttn will cause the current statin installatin t be skipped, and the wizard will cntinue installatin n the next statin in the list. AVG shuld be then transferred t the statin and installed. Yu will see n each line, if the installatin was successful (hwever it may take sme time t prcess). Once all yur statins receive the installatin files and finish the installatin prcess, yu will be able t leave this dialg by clicking the Next buttn. Nte: Yu can later review recently installed statins frm the AVG Admin Cnsle either in the Statins/ New statins r in the grup chsen during the Remte administratin settings dialg. T list recently installed statins that remain in an incrrect state (because f sme remte installatin failure), navigate t the Statins/Nn-cmpliant statins. The final dialg cntains a shrt verview f activity n the statin(s). 72

74 The Save settings buttn allws yu t save the previusly selected cnfiguratin. Yu can reuse it when running this wizard again simply by lading the settings at the very beginning. Click Finish buttn t clse the wizard Creatin f AVG Installatin Script Selecting the Creatin f AVG installatin script ptin, the wizard will create an installatin script in the selected directry. The cntents f the directry can then be used fr installatin frm CD, netwrk flder r cpied directly t a statin. This ptin des nt ffer the pssibility f remte installatin t the netwrk statins r servers. 73

75 The first step cntains an verview f this ptin. Click Next t cntinue. During this step it is necessary t define the fllwing installatin parameters: License infrmatin type in the license data such as Name, Cmpany, and License number (mandatry value). If yu wish t use the Windws username fr the Name field, d nt select the respective check bx, and leave the default system settings t be used. 74

76 Flder with the AVG installatin package - type in the full path t the AVG installatin package r use this buttn t select the prper flder. If yu have nt dwnladed the package yet, click the Dwnlad buttn and use the wizard t dwnlad the installatin file fr yu int the selected flder. Yu can bserve the dwnlad prgress abve the Dwnlad buttn. Prxy settings buttn - If yu need t use a prxy server t cnnect t the Internet, yu can fill in the prxy server details by clicking the Prxy settings buttn. License number change - Use this buttn t input a new license number t be used fr remte installatins f AVG. In this step, yu can chse if yu wish t install AVG with default settings r select custm cmpnents. Install AVG with default settings - Chse this ptin if yu prefer the default cmpnents t be installed. Select installatin cmpnents - Select this ptin t view a tree structure ffering a list f AVG cmpnents that can be either installed r uninstalled. Frm the list f cmpnents select: Cmpnents that shuld be installed, and mark them like this Cmpnents that shuld be uninstalled r nt installed, and mark them like this The default settings will be used fr cmpnents that yu leave blank ( ). Remte AVG uninstallatin - allws AVG remval. 75

77 In the Setup parameters sectin yu can chse frm the fllwing ptins: Enable Windws Firewall after installatin - in case yu are nt ging t install AVG Firewall cmpnent, yu can chse t enable Windws Firewall as sn as the installatin is cmpleted. Quit setup if AVG is already installed - the remte administratin will nt prceed if AVG is already present n the target statin. Kill all running applicatins that prevent installatin - the remte installatin will frce clsure f any applicatin that culd interfere with the installatin prcess. Usually this culd be a running client r an Internet brwser. Rebt the cmputer after finishing AVG setup if needed - in certain cases (Firewall cmpnent installatin fr example) a cmputer restart may be required t cmplete the installatin prcess. Display a ntificatin message regarding scheduled system restart n the remte cmputer - if the previus checkbx is checked, yu can als define a delay befre the restart will take place. The default value is ten minutes. Select type f installatin prgress visibility - frm the drp dwn menu select ne f the fllwing: hidden installatin - n infrmatin will be displayed t the currently lgged user during the setup prcess. shw installatin prgress nly - the installatin will nt require any user attentin, but the prgress will be fully visible n the statin. shw installatin wizard - the installatin will be visible n the statin and the currently lgged user will need t manually cnfirm all steps. 76

78 In the Setup prperties sectin yu can chse frm the fllwing ptins: Where t install - if yu prefer a custmized target lcatin fr installatin, yu can chse it by entering the path here. We recmmend keeping the default settings. Setup language - chse a default custm language fr AVG installatin and user interface. Select flder where AVG setup LOG file will be stred - if yu prefer a custm lcatin fr setup lg files, select it here (the flder must already exist n the target statin). The fllwing ptins are available in this step. Nte: If yu are unsure abut these settings, we recmmend k eeping the default nes. Remte administratin - Enter the AVG Data Center cnnectin string int the AVG Data Center cnnectin string field. If applicable, als enter the Username and Passwrd. If yu d nt want t manage the statins via the AVG Admin Cnsle, simply uncheck this ptin. Add new statin int grup - If yu prefer t autmatically add new statin(s) int a custm grup, yu can chse the grup name here. Custm update server - if yu already have an existing update server, that yu wuld like t use fr yur statins, check this checkbx and fill in its address nw. 77

79 In this step yu may specify names f the installatin script files, their strage and ther ptins. In the File names definitin define these ptins: Name f the file t launch installatin - type in a custm name fr the file, that will be used fr launching the installatin. The file extensin must be.bat. Name f the script file with parameters - type in a custm name fr the script parameters file. The file extensin must be.ini. In the Setup files lcatin define these ptins: Select flder where the installatin script file will be stred - Tick this checkbx and chse a custm directry fr string installatin script. Create a subflder fr AVG installatin files - Tick this checkbx if yu prefer AVG setup files t be cpied t and stred in a subflder. Create the AUTORUN.INF file - If yu plan t put yur script n a CD/DVD r USB Flash disk frm which yu wuld like t start the AVG installatin autmatically nce inserted, tick this checkbx and the AUTORUN.INF file will be created. Enable relative paths - We recmmend keeping this ptin checked. Relative path means, that it is relative t the current surce directry (e.g. yur surce disk drive and path is c:\avginstallatin and yu uncheck this ptin, the utput script will then lk fr the installatin files in exactly the same path, which will be mst likely different n the target statin, where yu will execute it and the script wuld nt wrk.) 78

80 This step cntains a preview f bth setup and cnfiguratin files. The first tab cntains infrmatin abut the setup file and the secnd cntains the presets. If yu have nt dne s already, fill in the utput path in the Select flder where the script will be stred sectin. Click the Create script buttn t cmpile and save the installatin script t the selected place. 79

81 The Save settings buttn allws yu t save the previusly selected cnfiguratin. Yu can use it when running this wizard again simply by lading the settings in the very beginning. Click the Finish buttn t clse the wizard. There are several ptins fr hw t use the prduced script file. Here are the tw mst cmmn examples: T use the script saved t a flder: 1. Cpy the whle cntent f the previusly chsen flder t yur statin. Nte: If yu used a netwrk flder fr string the script, yu can navigate t that flder directly ver the netwrk. 2. On the statin navigate t this flder and run the AvgSetup.bat file. 3. The cmmand line windw will appear and the installatin will begin. 4. Once the installatin is cmpleted, the windw will clse autmatically. Yu can als put the script n a remvable device, such as an external hard drive, USB flash disk etc. T use the script frm a remvable device: 1. Insert the remvable device t yur statin. 2. If the autrun feature is enabled in the statin's perating system and yu chse t create the autrun.inf file during script preparatin, the installatin will start autmatically. 3. If nt, pen the remvable device disk letter and run the AvgSetup.bat file manually. 4. The cmmand line windw will appear and the installatin will begin. 5. Once the installatin is cmpleted, the windw will clse autmatically. 80

82 6. AVG Admin Cnsle 6.1. What is AVG Admin Cnsle AVG Admin Cnsle is an interface fr administrating statins remtely. It helps the netwrk administratr t maintain the AVG Statins' cnfiguratin, status, and t remtely call varius peratins n AVG statins. Frm this cnsle, yu can fr example: Mnitr AVG cmpnent states n statins Define AVG statin settings Review scan results and cntrl virus infectins Remtely launch scans r updates n AVG statins Distribute update files within the lcal netwrk Access Virus Vault n AVG statins View Firewall lg files Install AVG Statins remtely Yu have several ptins hw t launch the AVG Admin Cnsle: navigate t the Windws start menu and select Start/All Prgrams/AVG Remte Administratin/ AVG Admin Cnsle select AVG Admin Cnsle frm yur Windws desktp, r g t yur Prgram files flder (usually c:\prgram Files), select flder AVG\AVG Admin\Cnsle\ and duble click AvgAdminCnslea.exe. During startup, the AVG Admin Cnsle autmatically tries t cnnect t the last used AVG Data Center. If the cnnectin fails, r if yu are launching AVG Admin Cnsle fr the first time, a dialg windw will appear and yu will be asked t specify the cmmunicatin string fr the AVG Data Center cnnectin. The cmmunicatin string uses the same frm as the AVG statin s cmmunicatin string fr details refer t chapter Cnfiguratin/Cnnectin string. Typically, if AVG Admin Cnsle is installed n the same cmputer as the Data Center, it is pssible t use the fllwing cmmunicatin string: lcalhst:

83 The general cmmunicatin string structure is where: server_address is the name/address f a server where the AVG Admin Server runs prt is the AVG Admin Server prt number. The default prt value is If the AVG Admin Server uses this default number, it is nt necessary t include the number int the cmmunicatin string. If the Data Center is passwrd prtected, yu must fill-in the Lgin name and Passwrd int the apprpriate fields. Withut crrect passwrd and/r lgin name, yu will nt be able t start the AVG Admin Cnsle AVG Admin Cnsle Interface Overview 82

84 The AVG Admin Cnsle interface is cmpletely custmizable allwing users t mve r enable/disable individual panels accrding t their needs. Within the default view, fur frm verall five panels are visible (with the nly exceptin being the Filter panel), in additin t a navigatin tlbar and upper menu Upper Main Menu The upper menu cntains the fllwing menu items: Data Center menu The Data Center menu ffers the fllwing ptins: Cnnect t AVG Data Center... Allws user t select a different Data Center. AVG Data Center settings... The Statin identificatin sectin cntains a drp dwn menu, where yu can select hw yu wish t display statins within the current view sectin. The Scan results ptins sectin lets yu t chse which scan results yu prefer t stre and accrding t which severity. Check the including rtkits checkbx in rder t include als string f scan results with rtkits. Keep scan results fr maximum perid f - simply enter number f days yu wish keeping the scan results received frm statins. The default value is 30 days. In the next sectin chse, hw yu wish t secure yur AVG Data Center access: Free access - default settings, that will allw anyne t access the AVG Data Center (n passwrd is 83

85 needed). Simple passwrd prtectin - will pen a new dialg, where yu can chse a custm passwrd (the same passwrd must be entered int bth fields fr verificatin). The passwrd will then be required during every cnnectin t the AVG Data Center. Full access cntrl - please see the Hw t manage access rights chapter fr mre infrmatin. Database exprt... - This dialg allws yu t create a backup file (i.e. exprt the Data Center cntents t a file) and save it t a lcal flder n a cmputer, frm which the AVG Admin Cnsle is running. Exit - Quits AVG Admin Cnsle. View menu The View menu ffers the fllwing ptins: Panels Here yu can shw r hide individual main interface panels (Tlbar, Navigatin tree etc.) simply by checking r unchecking them. T restre the riginal psitin f all panels, use the Default psitin f panels item. The panels will be restred after yu restart the applicatin. Nn-cmpliance cnditins... Here yu can chse which cnditins n a statin are t be cnsidered as nn-cmpliant. Accrding t yur selectin, the nn-cmpliant statins will then be highlighted in red within all available views. 84

86 Use the Exceptins... buttn t define grups excluded frm the selected rules. Use the Use fr Admin Server buttn t apply the nn-cmpliance cnditins t the AVG Admin Server, which means, that these cnditins will be used in the AVG Admin Reprt (available via web interface) and when generating nn-cmpliant statins graphic reprts). Default clumn setting - use this ptin t revert the interface clumn settings int the riginal state. Optins In the General view ptins sectin chse the viewing preferences: Peridical refresh f the current view in predefined time interval - check the checkbx and chse a time value in minutes t enable autmatic peridical refresh f the currently pened view. Highlight last statin cntact in green if it is nt lder than - check the checkbx and chse a time value in minutes t enable highlighting f the Last cntact cell t see if the statin cmmunicates prperly. Fnt size fr the view - chse a required fnt size fr the views (the default value is 11). In the Advanced view ptins sectin chse the fllwing: Display all clumns in ne tab - check this checkbx t grup all clumns int ne tab (fr easier access t all infrmatin). Display number f rws in the navigatin tree - if enabled, every item in the navigatin tree will cntain a number in brackets reflecting the number f rws used. 85

87 The numbers f rws can be updated either manually by selecting the menu item View/Refresh rw cunt in the navigatin tree r autmatically every 5 minutes by default (this interval can be changed via View/Optins/Peridical refresh f the current view in predefined time interval). Please nte: The cunt f rws can be affected als by filtering ptins (if available and defined fr the given view)! Shw time values in GMT - check the checkbx t cnvert all time values in all views t GMT (Greenwich Mean Time). Unchecking the checkbx returns the values back t yur lcal time. Shw settings fr statins f previus versin AVG if checked, the shared settings fr statins and settings fr grups will display als AVG 2013 settings (applicable if yu still have AVG 2013 statins in yur netwrk). The Print ptins sectin may help yu if yu wish t print the currently pened view. It ften ccurs that sme clumns are nt wide enugh t hld all the text, s it is necessary t adjust their width befre printing. Use the rll-dwn menu in this sectin t chse whether yu want clumns width t be autmatically adjusted r nt. Yu can als chse the Ask ptin - this means that the pssibility f clumn adjustment will be reminded t yu befre every print sessin. Refresh - refreshes all recrds displayed in the current view sectin (yu can use F5 keybard buttn t d s as well). Refresh rw cunt in the navigatin tree - updates the number f rws reflected in brackets within the navigatin tree. Exprt the current view cntents... Allws yu t save the current view (fr example list f statins) int a.csv (cmma separated values) file, which can be easily imprted fr example int MS Excel r similar spreadsheet applicatin. Nte: Yu can als quick ly call this dialg by pressing CTRL+S. Use Select all buttn t mark all clumn names r select the requested nes manually. If yu have selected nly certain rws befre entering this dialg and wish t exprt nly thse, yu shuld check the Exprt nly selected rws checkbx. 86

88 T change lcatin f the utput file r its name, use the as dialg. buttn, which triggers a standard Save Cnfirm yur chices by pressing OK buttn. Print... - pens the standard windws print dialg allwing yu t print the currently pened view. Find statin - Use this functin t quickly search fr a statin name (yu can use als keybard shrtcut simply by hlding dwn the CTRL and F keys at the same time t pen this dialg). Then type in the statin name r part f its name. Find next statin - Use this t jump t the next search result (r use F3 keybard buttn). Tls menu The Tls menu ffers the fllwing ptins: Shared settings fr statins... - pens a dialg fr editing the shared cnfiguratin fr statins (Fr detailed infrmatin n statins shared settings please refer t chapter Cnfiguratin/Shared Settings fr Statins). Shared Firewall settings fr statins... - pens a dialg fr editing the shared cnfiguratin fr Firewall. Shared settings fr applicatin servers... - pens a dialg fr editing the shared cnfiguratin fr statins with an applicatin server installed (Fr detailed infrmatin n these shared settings please refer t chapter Cnfiguratin/Shared Settings fr Applicatin Servers). Database maintenance... - displays a dialg where yu can select scripts fr maintaining the Data Center database. See Hw t maintain the Data Center database chapter fr mre infrmatin. Shw duplicate statins... 87

89 This dialg allws yu t identify duplicate statins in yur netwrk (i. e. statins with identical names). Such duplicity can easily ccur e.g. during MAC address identificatin (ntebks in yur netwrk may be displayed twice nce when netwrk adapter is used fr their cnnectin, nce when WiFi is used). There are several methds fr duplicate statins t be identified. T change currently used methd, use the rll-dwn menu in the upper right crner f this dialg. Available identificatin methds are by statin name, by statin name and dmain, by statin IP address, and by statin MAC address. Yu can easily remve a duplicate statin by selecting it frm the list and clicking the Delete buttn. Yu can als click the Exprt buttn t save the whle list f duplicate statins int a.csv (cmma separated values) file, which can be imprted fr example int MS Excel r similar spreadsheet applicatin. AVG Admin Server settings... - pens a dialg fr editing the AVG Admin Server settings (Fr detailed infrmatin n AVG Admin Server settings please refer t Cnfiguratin/AVG Admin Server Settings chapter) Install AVG n statins... - starts the AVG Netwrk installatin integrated within the AVG Admin Cnsle. The wizard will guide yu thrugh adding AVG statins that yu want t install remtely. Mre infrmatin n this tpic can be fund in Netwrk Installer chapter) Run AVG Netwrk Installer Wizard - starts the standalne AVG Netwrk Installer Wizard, which will guide yu thrugh AVG installatin n statins. Mre infrmatin n this tpic can be fund in AVG Netwrk Installer chapter) Infrmatin menu The Infrmatin menu ffers the fllwing ptins: Help - pens the help file. 88

90 What is new... - displays step-by-step summary f imprtant news in the AVG Admin applicatin. Check fr updates... - AVG Admin Cnsle autmatically, during startup, checks if a newer versin f AVG Admin Cnsle is available. But yu can als pen this dialg and immediately see if a new versin is available. Yu can als use the link in the dialg t directly dwnlad the latest installatin package. T disable the startup checking feature, uncheck the Check fr updates during startup checkbx. Dwnlad latest dcumentatin - pens yur default Internet brwser with the AVG website dcumentatin dwnlad page. Dwnlad AVG Rescue CD - pens yur default Internet brwser with the AVG website Rescue CD dwnlad page. In rder t dwnlad the prduct, yu will need t insert yur license number fr AVG Rescue CD. Prduct Imprvement Prgram - Click t enable r disable yur paticipatin in AVG Prduct Imprvement Prgramme, that helps us t secure yur cmputers and netwrk even better by regularly analyzing yur current needs accrding t yur applicatin usage. Abut AVG Admin Cnsle... - displays the cpyright infrmatin, and the applicatin/database versin number Navigatin Tree The Navigatin Tree cntains all grups arranged in a hierarchical manner. A grup is a data structure review, e.g. a list f statins with their cnfiguratin, r scan results table, etc. The grup cntent itself displays in the Current view, in the central table. 89

91 Within the navigatin tree, yu will find the fllwing sets: Statins Servers Scan results Ntificatins Graphic reprts Licenses Pending requests Netwrk Installer Yu can find descriptins f individual items in their respective chapters. 90

92 Recrds Sectin Within the central table in the Current view sectin f the screen yu can view data f the grup selected in the navigatin tree. Sme sets may cntain a cnsiderable amunt f data fr a specific view (e.g. statin/user infrmatin); that is why the relevant data is arranged int grups, and every grup can be displayed when yu select the crrespnding tab. T select a recrd frm the central table yu need t perfrm a muse click ver the desired recrd. Yu can select mre recrds at the same time: press the CTRL key (adding a new recrd t the current selectin), r the SHIFT key (selecting all recrds between the first and the last highlighted recrd). Click the muse right buttn ver the selected recrd t pen the Cntext menu. It is pssible t call varius actins related t the current selectin frm the Cntext menu. T select nly specific clumns fr displaying, yu can either right-click n any clumn and chse Hide clumn r frm the same menu select Organize clumns hiding fr selecting multiple clumns at nce: Here yu can check r uncheck clumns yu wish t keep visible r hidden. Use Select all buttn t keep all clumns visible. Yu can als add a custm tab with preferred clumns t a chsen view. Simply right-click n any tab and select Add a custm tab frm the cntext menu. A new dialg will appear: 91

93 Fill-in yur custm tab name, then chse clumns yu wish t display within the tab and cnfirm yur chice by pressing OK. Yu can als use Select all buttn t chse all clumns. Once yu create yur custm tab, yu can easily remve it by right-clicking n any tab and selecting Delete the custm tab. T mdify the existing tab, chse frm the same menu Mdify the custm tab. Yu can quickly search fr a statin name by hlding dwn the CTRL and F keys at the same time. Then type in the statin name r part f its name. Yu will experience the highlighted results just as yu type. Use F3 keybard buttn t jump t the next search result Status Panel In this part f the AVG Admin Cnsle main windw yu can find varius system ntices and infrmatin n the applicatin functinality, cmmunicatin with AVG statins, detected prblems, psitive scan results warnings, etc. The Status Windw panel is lcated by default in the bttm part f the screen. If the panel is nt visible, yu can activate it by clicking n Status windw item in the View/Panels menu. Mre infrmatin hw status messages wrk can be fund in the Requests handling and status messages chapter. If yu right-click t the Status windw area, yu will have several ptins available t chse frm: Shw all - The status windw will display all messages. Shw errrs and warnings - The status windw will display nly errr and warning messages. Shw errrs - The status windw will display nly errr messages. Enable messages filtering... 92

94 This ptin allws yu t filter ut messages accrding t mre extensive parameters. Frm the drp dwn menu select what type f messages yu wish t display. In the Recipient/Sender sectin, there tw checkbxes. Checking the upper ne, nly frm sender, gives yu access t the cntext menu that allws yu t select a unique sender, whse messages will be displayed in the Status windw panel. After checking the lwer ne, nly fr recipient cntaining, yu can chse t shw nly messages cnsidering ne grup f statins (select this particular grup frm the cntext menu). Finally, in the Receiving time area yu can check the Frm r T (r even bth) checkbxes t set the time interval fr messages t be displayed. N lder r newer messages will be shwn then. Disable messages filtering - switches ff the messages filtering. Save windw cntent... - allws yu t save the windw cntent t a text file at any time. 93

95 Filter Panel The Filter panel cntains a list f filtering ptins available fr the current view. The list will becme active nly if there are any filters available fr the selected view. Descriptin f individual filters can be fund in the tree items' respective chapters: Statins Servers (Applicatin servers) Scan results Graphic reprts Pending requests The Filter panel is hidden by default, but can be easily activated by clicking n the Filter windw item in the View/Panels menu. Afterwards it is lcated in the bttm left part f the screen Synchrnizatin Prcess Statins managed by AVG Remte Administratin peridically perfrm synchrnizatin with the AVG Data Center. The prcess includes synchrnizatin f: Statin settings Scan results Statin cmpnents states Yu may als need t review the Netwrk Requirements chapter fr mre infrmatin n cnnectin requirements needed fr successful synchrnizatin Statin Settings Synchrnizatin During the synchrnizatin f statin settings: mandatry settings are transferred frm the Data Center t the statin, nn-mandatry settings are transferred frm the Statin t the Data Center. The synchrnizatin is perfrmed peridically. By default, the settings synchrnizatin prcess is dne every 94

96 60 minutes. T alter the synchrnizatin perid fr all statins, fllw these steps: 1. In the AVG Admin Cnsle select Tls frm the upper main menu and chse the Shared settings fr statins item. 2. Select the Remte Administratin nde. 3. Frm the Synchrnize cnfiguratin every drp dwn menu chse the required value. Clse the dialg by clicking the OK buttn. 4. Wait until all statins get synchrnized. Alternatively, yu can frce immediate synchrnizatin f all statins: In the navigatin tree, right-click n the Statins nde and select Synchrnize settings frm the cntext menu. Nte: T change the setting nly fr statins in a grup, simply repeat the prcess frm step tw after yu right click n Statins/YurGrupName and select Shared Settings fr grup frm the cntext menu. Additinally, the synchrnizatin happens: every time the statin pwers n/ges nline, its settings are synchrnized at latest within the perid, when the statin cnnects t the AVG Data Center the first time, its settings are synchrnized immediately, when settings f a statin r several statins are changed and cnfirmed frm the AVG Admin Cnsle. It is als pssible t request immediate settings synchrnizatin frm the AVG Admin Cnsle. Simply rightclick n a statin's nde in the navigatin tree r n a particular statin in a statins view and select Synchrnize settings frm the cntext menu Scan Results Synchrnizatin This synchrnizatin prcess sends data frm the statin t the AVG Data Center. It takes place: every time the statin pwers n/ges nline (at the latest within 20 minutes), immediately after scan cmpletin r after an infectin is detected by the Resident Shield, immediately r latest within 20 minutes when there is a scan result mdificatin dne by a user n the statin in the AVG User Interface (healing, mving t vault etc.). It is als pssible t request immediate scan results synchrnizatin frm the AVG Admin Cnsle. Simply right-click n a statin's nde in the navigatin tree r n a particular statin in a statins view and select Tasks related t Scan/Ask fr scan results frm the cntext menu Statin Cmpnents States Synchrnizatin This synchrnizatin prcess sends data frm the statin t the AVG Data Center. It takes place: every time the statin pwers n/ges nline (immediately), every time a cmpnent state is changed (within 5 minutes). 95

97 It is als pssible t request immediate synchrnizatin frm the AVG Admin Cnsle. Simply chse a statin's nde in the navigatin tree, in a statins view right-click and frm the cntext menu select Statin settings/refresh cmpnents state frm the cntext menu Statins The Statins item allws yu t view cmplex infrmatin abut all statins currently managed by the AVG Data Center. The recrd f a statin is created nce the statin first lgs in t the AVG Data Center. Yu are allwed (using the cntext menu ver the table f grups f statins displayed in the view sectin) t create grups f statins, and t assign a single statin int specific grups. By default, the statins are divided int these grups: Nn-Cmpliant statins - cntains statins that are in an nn-standard state (i.e. dn't cmply t predefined cnditins) Statins with AVG Firewall - cntains a list f statins that have the Firewall cmpnent installed. New Statins - cntains nly statins that have nt been assigned t any administratr defined grup yet. Mre detailed infrmatin n each grup can be fund in the fllwing chapters. In the current view sectin yu can then find infrmatin related t specific statins. Using the tabs, the infrmatin is divided int several categries: Statins tab Cntains general infrmatin abut each statin (name, dmain, grup, last cntact, etc). Details tab Displays additinal infrmatin regarding the statins including IP address, MAC address, perating system, restart request etc. Versins tab Displays infrmatin abut versins f AVG, virus base, anti-spyware base r anti-spam base n each statin. Cmpnent states tab Cntains an verview f cmpnent states n each statin. Mre infrmatin n ther ptins and settings can be fund in the Cnfiguratin/AVG Admin Cnsle chapter Nn-Cmpliant Statins The Nn-cmpliance cnditins dialg can be accessed frm the applicatin's upper menu by selecting the Nn-cmpliance cnditins... item in the View menu. In this dialg, yu can specify which cnditins a statin must fulfill in rder t be cnsidered as nn96

98 cmpliant. The cnditins are as fllws: The AVG versin is utdated - a statin will be cnsidered as nn-cmpliant if the AVG versin n the statin is nt up t date. The scanning engine versin is utdated - a statin will be cnsidered as nn-cmpliant if its scanning engine versin is utdated. The virus database release date is lder than - if used, statins with the virus database lder than the entered interval will be highlighted. N cmmunicatin with statin fr a perid lnger than - a statin will be cnsidered as nncmpliant if there was n cmmunicatin with the statin fr a perid lnger than a specific amunt f days r hurs (insert plain digital value fr hurs and a digital value with d fr days - i.e. 7d fr seven days). High severity infectins unremved - if checked, statins with unremved high severity infectins will be highlighted. Medium severity infectins unremved - if checked, statins with unremved medium severity infectins will be highlighted. Rtkits unremved - if checked, statins with unremved rtkits will be highlighted. Inaccurate cmpnent state: Firewall - check this t highlight the statins with Firewall cmpnent in an inaccurate state. 97

99 Inaccurate cmpnent state: License - check this t highlight the statins with License cmpnent in an inaccurate state. Inaccurate cmpnent state: Cmputer - check this t highlight the statins with Cmputer cmpnent in an inaccurate state. N scan n the statin fr a perid lnger than - check this t highlight statins that did nt perfrm the whle cmputer scan r a scheduled scan fr a lng time. Can be specified in either hurs r days. License f the statin will expire in - check this t highlight statins that have expired license r their license will expire shrtly. Yu can specify this time in hurs (e.g. 7) r in days (e.g. 15d). The fllwing buttns are available: Exceptins... - allws yu t define grups excluded frm the selected rules. Use fr Admin Server - applies the nn-cmpliance cnditins t the AVG Admin Server (t be used in the AVG Admin Reprt and when generating nn-cmpliant statins graphic reprts). Cnfirm yur chice by clicking the OK buttn r clse it by pressing Cancel Statins with AVG Firewall The Statins with AVG Firewall grup cntains a list f all netwrk statins with firewall enabled. Duble click yur muse r press the Enter key t pen the Firewall cnfiguratin Dialg. Only certain settings are allwed t change because f safety precautins New Statins Cntains nly statins that have nt been assigned t any user-predefined grup yet Filtering Yu can apply varius listing filters t the current view. The filters are available by default frm the bttm left Filter panel. The Filter panel is lcated by default in the bttm left part f the screen. If the panel is nt visible, yu can activate it by clicking n the Filter windw item in the View/Panels menu. Within the text filters yu can use simple wildcard asterisk character (*). The wildcard character substitutes fr any character r a string. Fr example Stat* string applied within the Statin name filter will display als Statin01, Statin02 etc. The filtering ptins fr Statins are as fllws: Nte: T use a filter, simply tick the check bx next t its name and duble click the line t insert a value. The results will be displayed immediately. Statin name Insert a custm statin name, that yu want t filter ut. 98

100 Statin descriptin Insert a custm statin descriptin, that yu want t filter ut. Statin dmain Insert a custm statin dmain name, that yu want t filter ut. IP address f statin Insert a custm statin IP address, that yu want t filter ut. Statin perating system Insert a custm perating system name r its part, that yu want t filter ut. Fr example t display nly all statins with Windws XP installed, input the fllwing string: *XP* Infected statins Check this in rder t filter ut nly infected statins. Statins are nt cnnected after the remte installatin Check this t shw nly statins that failed t cnnect after the remte installatin. Restart is needed Check this t shw nly statins that require restart. T disable a filter, simply uncheck the checkbx next t its name r right-click in the filters windw and frm the cntext menu select Switch ff all filters. Nte: All filters are case insensitive! 6.5. Servers The Servers item cntains an verview f all deplyed servers and statins with an AVG applicatin server cmpnent installed AVG Admin servers This item displays a list f AVG Admin servers installed. Duble clicking n any server will pen a cnfiguratin dialg fr the given server and allw yu t change cnfiguratin f the server. Mre infrmatin n ther ptins and settings can be fund in the Cnfiguratin/AVG Admin Server Settings chapter. 99

101 Applicatin Servers This item displays a list f statins with an AVG applicatin server installed. In the current view sectin yu can then find infrmatin related t specific statins. Using the tabs, the infrmatin is divided int several categries: Servers tab Cntains general infrmatin abut each statin (name, dmain, grup, last cntact etc). Details tab Displays additinal infrmatin regarding the statins including IP address, MAC address, perating system, restart request etc. Versins tab Displays infrmatin abut versins f AVG, virus base and anti-spyware base n each statin. Cmpnent states tab Cntains an verview f cmpnent states n each statin. Mre infrmatin n ther general ptins and settings can be fund in the Cnfiguratin/AVG Admin Cnsle chapter. If yu right-click n the Applicatin Servers item in the left tree, yu can chse frm the fllwing ptins t be applied n applicatin servers: Shared settings fr applicatin servers... - will pen shared advanced settings dialg fr applicatin servers. Access cntrl fr applicatin servers... If yu are using the Full access cntrl feature (Data Center upper main menu f the AVG Admin Cnsle, Data Center settings menu item) and have at least ne user accunt created, yu can use this feature t set access rights t the selected grup f statins (applicatin servers in this case). Duble-click n ne f the accunt names t trigger a rll-dwn menu (r right-click n it t trigger the cntext menu with same cntents). Frm there, yu can chse the permissin type: Full access - the chsen user accunt will have the full access t the grup. Read nly - the chsen user accunt will be nly able t view the grup. N access - the chsen user accunt will have n access t the grup at all. Synchrnize settings - will ask all statins in the grup fr immediate synchrnizatin f settings. Ask t perfrm prgram update - will ask all statins in the grup t start the prgram update prcess. 100

102 Ask t perfrm virus database update - will ask all statins in the grup t start the virus database update prcess. Ask t rllback last antivirus database update - will ask all statins in the grup t use previus virus database versin and disregard the last ne. Delete temprary update files - sends request t all statins t remve temprary update files. Ask fr scan results - will ask all statins in the grup fr scan results. If yu right click n a statin in the Applicatin Servers view, yu can chse frm the fllwing ptins: Statin verview - will launch a statin verview dialg that cntains well arranged detailed infrmatin related t such statin. The dialg ffer the fllwing wrking buttns: Settings - pens statin settings. Firewall Settings - displays Firewall settings f the currents statin. Available nly if there is the Firewall cmpnent installed. Exprt - allws yu t exprt the infrmatin int a.csv file. Clse - clses the dialg. Statin settings: Settings - pens statin settings. Firewall settings - displays Firewall settings f the currents statin. Available nly if there is the Firewall cmpnent installed. Synchrnize settings - will ask fr immediate synchrnizatin f statins' settings with the AVG Data Center. Refresh cmpnents state - will refresh the state f all cmpnents. Cpy settings t... - triggers a new dialg: 101

103 Use this dialg t cpy applicatin server settings between grups, statins and/r applicatin servers. Yu can select bjects yu want t cpy the cnfiguratin t by chsing a grup frm the rll dwn menu, and/r selecting separate grup r statin by checking the checkbx near its name. When yu're dne, click OK buttn t cnfirm yur chice. Imprt settings... - allws yu t lad settings frm the cnfiguratin file f yur chice and apply them t a selected applicatin server. This file (in.pck frmat) may r may nt include Firewall settings (depending n the statin r a grup f statin previusly used fr its creatin). Fr mre inf n creatin f cnfiguratin files, see the descriptin f Exprt settings... item belw. Exprt settings... - allws yu t save settings (including Firewall settings, if Firewall is present n at least ne f the statins) fr the selected applicatin server t a single cnfiguratin file (in.pck frmat). Yu will be asked t specify where yu wish this file t be stred. Settings frm the cnfiguratin file can be applied t any statin, applicatin server r a grup f statins (via abve-mentined Imprt settings... item). Statin descriptin Simply enter brief descriptin f the selected statin int this dialg's text bx and press OK. Ask statin fr its descriptin - will ask the selected statin fr its descriptin. If available, the 102

104 descriptin will be displayed in the Descriptin clumn. Statin shutdwn r restart This dialg lets yu shutdwn r restart the selected statin. Chse the actin frm the first rll-dwn menu, then the delay frm the secnd ne. Tasks related t Scan: Ask fr scan results - will ask the selected statin fr scan results. Shw the infected scan results - will shw nly test results with infectins f the selected statin. Shw Virus vault - will shw the Virus vault cntent f the selected statin. Use the Refresh buttn t btain the mst current Virus Vault findings. T wrk with individual threats, use ne f the fllwing buttns: Restre - select a threat r threats yu wish t restre n the statin and click this buttn. Delete - use this buttn t delete the selected threat(s). 103

105 Manage scans - in rder t view and manage scans using this functin, the statin in questin must be running and cnnected t the Datacenter. Yu have the fllwing cntrl ptins: Refresh - btains the mst recent infrmatin abut scans frm the statin. Start - starts the selected scans n the remte statin. Resume - resumes the selected scans n the remte statin. Pause - pauses the selected scans n the remte statin. Stp - stps the selected scans n the remte statin. T clse the windw, use the Clse buttn. Launch scan n the selected statins A new dialg will appear. Chse frm the rll-dwn menu, whether yu want t Scan whle cmputer, launch a Scheduled scan, r Anti-Rtkit scan. then press OK t send yur request t the selected statin. Tasks related t Update: Ask t perfrm prgram update - will ask the selected statin t start the prgram update prcess. 104

106 Ask t perfrm virus database update - will ask the selected statin t start the virus database update prcess. Ask t rllback last antivirus database update - will ask the selected statin t use previus virus database versin and disregard the last ne. Delete temprary update files - sends request t selected statin(s) t remve temprary update files. Statin statistics: Shw Firewall lg - will shw the Firewall cmmunicatin lg frm the selected statin. Shw events f the selected statin - will shw events related t the chsen statin. Shw Event histry lg - will shw Event histry lg f the chsen statin. Gather diagnstic data - asks the selected statin fr diagnstic data which yu can either send directly t the AVG Technical supprt r save lcally fr further prcessing: Click the Next buttn t start dwnlading the diagnstic data. It may take a while t dwnlad all the necessary data, s please be patient. Once finished, yu will experience the fllwing dialg: Use Save buttn t stre the data n yur hard drive fr later use (i.e. sending by ). Click Send fr sending the cntents directly: 105

107 Fill in yur address and briefly describe yur prblem with the statin t the next field. If yu need t enclse sme additinal files (e.g. a screensht r sme lgs previusly requested by AVG Technical supprt), use the Attach buttn t chse them nw. T remve an unwanted attachment, select it and use the Remve buttn. If yu use prxy server in yur netwrk, fill in als yur prxy server details by pening the Prxy settings dialg. T cmplete the prcess click the Send buttn. Generate new reprt - starts the Graphic reprts generatin dialg. Delete statin - will delete the statin frm the AVG Data Center. Shw server plugin statistics - displays statistics f the selected server cmpnent. Use the Relad buttn t display the mst current results, Reset statistics buttn t delete the current values and Shw details buttn t view the lgs. Check statins availability 106

108 This dialg allws yu t find ut, which statins are available (nline) and which are nt (ffline). Yu will see each statin's state in the clumn t the right f its name. T check availability again, press the Check again buttn, r duble-click the statin's name. Mre infrmatin n ptins and settings f individual applicatin servers can be fund in the Cnfiguratin/ Shared Settings fr Applicatin Servers chapter Filtering Yu can apply varius listing filters t the current view. The filters are available by default frm the bttm left Filter panel. The Filter panel is lcated by default in the bttm left part f the screen. If the panel is nt visible, yu can activate it by clicking n the Filter windw item in the View/Panels menu. Within the text filters yu can use simple wildcard asterisk character (*). The wildcard character substitutes fr any character r a string. Fr example Stat* string applied within the Statin name filter will display als Statin01, Statin02 etc. The filtering ptins fr Servers are as fllws: Nte: T use a filter, simply tick the check bx next t its name and duble click the line t insert a value. The results will be displayed immediately. Statin name Insert a custm statin name, that yu want t filter ut. Statin descriptin Insert a custm statin descriptin, that yu want t filter ut. Statin dmain Insert a custm statin dmain name, that yu want t filter ut. IP address f statin 107

109 Insert a custm statin IP address, that yu want t filter ut. Statin perating system Insert a custm perating system name r its part, that yu want t filter ut. Fr example t display nly all statins with Windws Server 2003 installed, input the fllwing string: *Server 2003* Infected statins Check this in rder t filter ut nly infected statins. Statins are nt cnnected after the remte installatin Check this t shw nly statins that failed t cnnect after the remte installatin. Restart is needed Check this t shw nly statins that require restart. T disable a filter, simply uncheck the checkbx next t its name r right-click in the filters windw and frm the cntext menu select Switch ff all filters. Nte: All filters are case insensitive! 6.6. Scan results This item ffers an verview f all scan results (including results frm the Resident shield r Online Shield) n statins tgether with detailed infrmatin related t specific scans. The scan results are by default regularly retrieved frm the statin, but if yu require, yu can request them manually: fr individual statins - by right-clicking n a statin name in the Statins/grup view and selecting the Tasks related t Scan/Ask fr scan results item. fr all statins in a grup - by right-clicking n the grup name and selecting the Ask fr scan results item. fr all statins - by right-clicking n the Statins item in the main tree and chsing the Ask fr scan results item. The right-click cntext menu cntains the fllwing ptins: Delete scan results - will delete the chsen scan results. Cnfirm scan results - will mark the selected scan results as cnfirmed. Cnfirmatin time clumn will then cntain date and time f the cnfirmatin. Als, yu will nt find the number f infectins frm the accepted scan result within the ther reprts. Update scan results - will synchrnize all selected scan results again. Scan Result details 108

110 Use this ptin t view specific scan results: Depending n the viruses fund, mre tabs may be displayed. Each tab cntains a list f findings (i.e. Infectins, Spyware etc.). On each tab, the fllwing ptins are available: Cnfirm - this buttn will mark the test result as cnfirmed and yu will nt find the number f infectins frm the accepted test within the ther reprts. Clse - clses the windw. Remve selected threats - remves nly the selected threats. Remve all threats - remves all threats in the list. Previus - shws the previus scan result in the Scan results view, if available. Next - shws the next scan result in the Scan results view, if available. Exprt scan results t a file - click this hyperlink t save the listed scan results t a text file (.csv). Print scan results - click this hyperlink t pen a standard print dialg and print ut the results. Right-clicking n a finding in the list will allw yu t chse frm the fllwing actins (availability f the actins depends n file/infectin type): 109

111 Heal - will ask the statin t try healing the selected finding(s). Delete - will ask the statin t delete the selected finding(s). Mve t Vault - will ask the statin t remve the selected finding(s) t the statin's Virus Vault. Add as exceptin - will ask the statin t create an exceptin fr the selected finding(s). AVG will then ignre the file and will nt reprt it anymre. If the statin is active, the requested peratin(s) will be dne immediately after the request. If the statin is nt currently active (i.e. is nt cnnected t the AVG Datacenter), all pending peratins will be prcessed next time the statin cnnects. Once yu request an actin, then if the AVG statin is active, it will try t find the requested test result and prcess all selected infectins. One f the actin result states, listed belw, will be displayed in the State clumn. The states are as fllws: Unreslved - the file is infected. Healed - the file was cleaned. Mved t Virus Vault - the file was mved t the Virus vault n the statin. Restred - the file was restred frm the Virus Vault. Added t exceptins - the infectin was added t the list f exceptins (will n lnger be cnsidered as a threat). Rebt is required t finish the actin - the statin needs t be restarted in rder t finish the actin. False detectin - the file was detected by mistake; it wasn't really infected Filtering Yu can apply varius listing filters t the current view. The filters are available by default frm the bttm left Filter panel. The Filter panel is lcated by default in the bttm left part f the screen. If the panel is nt visible, yu can activate it by clicking n the Filter windw item in the View/Panels menu. Within the text filters yu can use simple wildcard asterisk character (*). The wildcard character substitutes fr any character r a string. Fr example Stat* string applied within the Statin name filter will display als Statin01, Statin02 etc. The filtering ptins fr Scan results are as fllws: Nte: T use a filter, simply tick the check bx next t its name and duble click the line t insert a value. The results will be displayed immediately. Statin name Insert a custm statin name, that yu want t filter ut. 110

112 Statin descriptin Insert a custm statin descriptin, that yu want t filter ut. Scan name Insert a custm scan name, that yu want t filter ut. User name Insert a custm username, that yu want t filter ut. Severity Chse a preferred severity level frm the drp dwn menu. Including rtkits Chse if scan results with rtkits shuld be filtered ut. Uncnfirmed This filter will display nly uncnfirmed scan results. T disable a filter, simply uncheck the checkbx next t its name r right-click in the filters windw and frm the cntext menu select Switch ff all filters. Nte: All filters are case insensitive! 6.7. Ntificatins The Ntificatins item allws yu t select frm predefined ntificatin actins. These ntificatins nce set can infrm an administratr via abut different events within the AVG Admin Cnsle. Nte: Prper dispatch f ntificatins requires crrect SMTP server definitin n the Cnfiguratin / AVG Admin Server Settings / tab. T activate a ntificatin yu need t right click n its line and frm the cntext menu select Active. Duble-clicking a line (i.e. specific ntificatin) will pen Ntificatin settings dialg, that allws further custmizatin (see the chapters belw). 111

113 Cnditin Tab On this tab yu can custmize under which cnditins the ntificatin shuld be sent. Check the Send a ntificatin message when the cnditin is fulfilled checkbx t receive an nce the abve mentined parameters r the cnditin generally is met. Yu can als select a perid in which the cnditin shuld be checked. Check the Grup multiple findings int a single message checkbx, if yu want t custmize number f event ccurrences that must ccur befre the ntificatin message will be sent. Certain ntificatins have als sme Cnditin parameters available, which can be changed by dubleclicking the apprpriate line and inserting the requested value. 112

114 Message Tab On this tab yu can custmize the ntificatin message itself. If the AVG Admin Server is nt cnfigured prperly fr sending messages, yu shuld crrect the settings by clicking the AVG Admin Server settings buttn. Mre infrmatin can be fund in the Cnfiguratin/AVG Admin Server settings/ tab chapter. The available fields are as fllws: T - insert a message recipient address (in the frm "example@smedmain.cm"). Subject Ntificatin header Ntificatin bdy Ntificatin fter Int these fields yu can insert either custm text t be displayed within the message, r use a macr t insert a variable. T use a variable (macr), simply click Insert macr buttn lcated next t each message part. 113

115 The variable will be cnverted t a real value nce the message is sent frm the AVG Data Center. The pssible variables (macrs) are as fllws: %AVG_StatinName% - name f the statin. %AVG_StatinDmain% - The dmain name in which the statin exists (if applicable). %AVG_GrupName% - the grup name, in which the statin is lcated. %AVG_IPAddress% - the statin IP address. %AVG_MacAddress% - the MAC address f the statin. %AVG_LastCall% - last time the statin cntacted the AVG Data Center. %AVG_WinVersin% - the versin f MS Windws. %AVG_AvgVersin% - the AVG versin n the statin. %Antivirus_Versin% - the versin f the antivirus database. %Antivirus_ReleaseDate% - the release date f the antivirus database. %AVG_StatinDesc% - the descriptin f the statin Graphic Reprts Nte: As Graphic reprts are generated by the AVG Admin Server, reprt generatin will nly wrk if installed n a cmputer where AVG Admin Server is als installed. The Graphic reprts allw users t quickly and easily generate well arranged reprts. Reprts may shw varius summaries and statistics. Graphical reprts are accessible frm the main AVG Admin Cnsle navigatin tree. The reprts are always generated in the language that has been chsen during installatin f the AVG Admin Server. Yu can generate reprts in ne f tw ways: By navigating t Graphic reprts/reprt schedules and chsing t define a new reprt schedule. 114

116 By selecting statin(s) r server(s) directly and frm the right-click cntext menu chsing Generate new reprt item. The same applies t grups. In bth cases the Reprt schedule definitin wizard will be launched and yu will be able t chse prperties f yur reprt. Mre infrmatin can be fund in the Reprt Schedules chapter belw. Nte: Generated reprts are physically saved t a temprary lcatin n yur hard drive, under the AVG data flder (e.g. C:\Dcuments and Settings\All Users\Applicatin data\avg\admin Server Data\Reprts). Each generated reprt will cnsume sme hard drive capacity (frm 0,1 t 0,5 MB apprximately, but can be even mre, if yu have lts f statins). Therefre if yu suffer frm insufficient disk space, we recmmend creating nly a reasnable amunt f reprts r deleting the ld nes accrdingly. During Exprt/Imprt (available thrugh Data Center/Database Exprt) f the AVG Admin Cnsle data, nly Reprt schedules and generated reprts will be prcessed. Reprt templates will nt be exprted r imprted. Once yu imprt yur frmer exprted data, Graphic reprts will nt be available until yu restart the AVG Admin Server! Reprt Templates There are sme predefined templates that can be quickly used fr reprt generatin. Sme templates allw yu t set additinal parameters fr mre precise reprts. T create a reprt directly frm this menu, right-click n the reprt yu want t generate and select the Generate reprt frm template menu item. If yu prefer nly t display a preview f the reprt layut, select Template preview. All statins - shws all statins registered in the AVG Admin Cnsle Available parameters: - Minimum cunt f infected bjects - type in the minimum cunt f infected bjects n statin. 0 = disable this parameter. - IP address starts with - specify the beginning part f the IP address. - Type f Chart - chse the requested chart type (default selectin is pie chart). - Gruped by - the result data will be gruped by the selected clumn. Nn-cmpliant statins - shws statins in a nn-cmpliant state accrding t cnditins available frm the View/Nn-cmpliance cnditins menu. Statins by AVG Versin - shws all statins srted by AVG versin. Available parameters: - Type f Chart - chse the requested chart type (default selectin is pie chart). Statins nt cmmunicating lnger than N days Available parameters: 115

117 - Number f days - chse the number f days fr which the statins were nt cmmunicating. - Type f Chart - chse the requested chart type (default selectin is pie chart). - Gruped by - the result data will be gruped by the selected clumn. Mst infected statins - shws tp infected statins. Available parameters: - Statins cunt in reprt - limit the number f statins in the reprt. 0 = unlimited. - Type f Chart - chse the requested chart type (default selectin is pie chart). - Severity - chse the minimum scan results severity t be included in the reprt. - Including rtkits - chse whether t include rtkits t the reprt r nt. - Gruped by - the result data will be gruped by the selected clumn. - Time interval frm - specify the beginning f the time interval fr selecting data (last day, last week, last mnth, last year, unlimited). - Time interval t - specify the ending f the time interval fr selecting data (last day, last week, last mnth, last year, unlimited). - Include nly threats - chse t include cnfirmed/uncnfirmed r all threats. Mst threats - This reprt shws the tp threats f all statins. Available parameters: - Viruses cunt in reprt - limit the number f viruses in the reprt. 0 = unlimited. - Time interval - specify the time interval fr selecting data (last day, last week, last mnth, last year, unlimited). - Type f Chart - chse the requested chart type (default selectin is pie chart). - Gruped by - the result data will be gruped by the selected clumn. - Severity - chse the minimum scan results severity t be included in the reprt. - Including rtkits - chse whether t include rtkits t the reprt r nt. Virus scan reprt - This reprt shws the status f viruses. Available parameters: - Time interval - specify the time interval fr selecting data (last day, last week, last mnth, last year, unlimited). 116

118 - Severity - chse the minimum scan results severity t be included in the reprt. - Including rtkits - chse whether t include rtkits t the reprt r nt. Viruses n statins - This reprt shws the viruses n statins. Available parameters: - Time interval - specify the time interval fr selecting data (last day, last week, last mnth, last year, unlimited). - Severity - chse the minimum scan results severity t be included in the reprt. - Including rtkits - chse whether t include rtkits t the reprt r nt. - Gruped by - the result data will be gruped by the selected clumn Reprt Schedules In this grup, yu can create, edit and view graphic reprt schedules. Actins applicable n individual r multiple reprts are available thrugh the right-click cntext menu: Edit - pens an edit dialg fr the selected schedule. Define a new schedule - will start the wizard fr creating a new reprt schedule. The Reprt Schedule is active - use this functin t activate r disable selected reprt(s). Remve - remves selected reprts frm AVG Data Center. By default, there are n schedules available. T prepare a new scheduled reprt, right-click in the Reprt schedules area and select the Define a new schedule item frm the menu. 117

119 Nte: Yu can generate reprts als frm the Statins/Servers/Grups view grup simply by selecting a statin r statins and chsing Generate new reprt frm the right-click cntext menu. A new dialg will cme up: 118

120 Fill in the Name and Descriptin. Prceed t the next dialg by pressing the Next buttn. Frm the rllver menu select which template yu want t use fr yur reprt. On the left chse which grups shuld be included and n the right chse individual statins fr the reprt. 119

121 If there are additinal parameters available fr the selected reprt, fill in the requested values, r leave the default values. Fr mre infrmatin n templates, see the Reprt templates sectin abve. Once ready, press the Next buttn. In this dialg chse which clumns yu wish t include in yur reprt. Click the Select all buttn t include all clumns r use the Select default buttn t keep the default ne. T change the rder f the clumns, first select the desired clumn yu wish t mve and chse the apprpriate actin: Mve t tp - mves the selected clumn t the first place. Mve up - mves the selected clumn ne step up. 120

122 Mve dwn - mves the selected clumn ne step dwn. Mve t bttm - mves the selected clumn t the very end psitin. In this dialg, chse whether yu want t generate the reprt nly nce in the selected time, r t generate the reprt peridically: Generate nce at a specific time - chse the exact time and date f generatin. Generate peridically - Chse a Perid (daily, weekly, mnthly) f generatin and First generatin time and date. Press Next buttn t prceed t the fllwing part: 121

123 If yu want t send the reprt r ntificatin by when it is generated, enable the Send after reprt generatin checkbx. In rder t be able t use the feature, yu must first cnfigure the SMTP settings in the AVG Admin Server ( tab). Click n the AVG Admin Server settings t cnfigure the SMTP/ settings nw. Nte: T learn mre abut cnfiguring the AVG Admin Server settings fr sending , see the tab tpic in the Cnfiguratin/AVG Admin Server Settings chapter. If yu have already previusly cnfigured the tab in the AVG Admin Server cnfiguratin, yu shuld see predefined values already in the crrect fields. If nt, please check the AVG Admin Server settings r fill in yur custm values. If yu want t receive reprts directly as an attachment, enable the Send reprt as attachment checkbx. If yu d nt select t receive the reprt as an attachment, yu will nly receive a ntificatin and will have t review the reprt manually within the AVG Admin Cnsle. Once ready, prceed t the final screen by pressing the Next buttn. In the next screen check, if all settings are crrect and cmplete the prcess by pressing the Finish buttn Generated Reprts This grup cntains a list f all currently generated reprts. T pen a reprt, right-click n the chsen line and frm the cntext menu select the Shw... item. T delete a reprt right-click n the chsen line and frm the cntext menu select the Remve item. 122

124 Once yu have pened ne f yur generated reprts, yu can then als print it n yur printer r save it as a zip archive cntaining html files and related pictures Filtering Yu can apply varius listing filters t the Generated reprts view. The filters are available by default frm the bttm left Filter panel. The Filter panel is lcated by default in the bttm left part f the screen. If the panel is nt visible, yu can activate it by clicking n the Filter windw item in the View/Panels menu. Within the text filters yu can use simple wildcard asterisk character (*). The wildcard character substitutes fr any character r a string. Fr example Stat* string applied within the Statin name filter will display als Statin01, Statin02 etc. The filtering ptins fr the Generated reprts are as fllws: Nte: T use a filter, simply tick the check bx next t its name and duble click the line t insert a value. The results will be displayed immediately. Reprt template Frm the rll dwn menu chse a reprt template name, that yu want t filter ut. Schedule name Insert a custm reprt schedule name, that yu want t filter ut. Date Insert a custm date and time value, that yu want t filter ut. T disable a filter, simply uncheck the checkbx next t its name r right-click in the filters windw and frm the cntext menu select Switch ff all filters. Nte: All filters are case insensitive! 6.9. Licenses This item ffers an verview f all license numbers used. It allws yu t easily mnitr all existing license numbers, and add r update license number fr individual r multiple statins Shared Settings In the view, yu will see the list f all grups (including the custm nes). Yu have the fllwing ptins available frm the right-click cntext menu applicable fr each grup: Mandatry - will mark the usage f the given license number as mandatry fr the selected grup, which means, that all statins in this grup will use it. Change license number - will pen a new dialg allwing yu t insert a different license number. 123

125 Once changed, the license number will apply fr all statins in the given grup. Nte: The new license number(s) will be deplyed t individual statins nce the synchrnizatin prcess tak es place. Mre infrmatin abut the synchrnizatin prcess can be fund in the Synchrnizatin prcess chapter Statins In the view, yu will see the list f all statins. Yu have the fllwing ptins available frm the right-click cntext menu applicable fr each statin: Mandatry - will mark the usage f the given license number as mandatry fr the selected statin. Change license number - will pen a new dialg allwing yu t insert a different license number. Once changed, the license number will apply fr all statins in the given grup. Nte: The new license number(s) will be deplyed t individual statins nce the synchrnizatin prcess tak es place. Mre infrmatin abut the synchrnizatin prcess can be fund in the Synchrnizatin prcess chapter Pending Requests This item allws yu view all currently pending requests sent frm the AVG Admin Cnsle. Yu can als delete them by right-clicking n them and selecting Delete selected requests frm the cntext menu Filtering Yu can apply varius listing filters t the Pending requests view. The filters are available by default frm the bttm left Filter panel. The Filter panel is lcated by default in the bttm left part f the screen. If the panel is nt visible, yu can activate it by clicking n the Filter windw item in the View/Panels menu. Within the text filters yu can use simple wildcard asterisk character (*). The wildcard character substitutes fr any character r a string. Fr example Stat* string applied within the Statin name filter will display als Statin01, Statin02 etc. The filtering ptins fr the Pending requests are as fllws: Nte: T use a filter, simply tick the check bx next t its name and duble click the line t insert a value. The results will be displayed immediately. Request type Duble-click the field t pen drp-dwn menu with list f request types and chse the ne yu wish t filter ut. Statin name Duble-click the field t insert a custm statin name t be filtered ut. Date 124

126 Insert a custm date and time value, that yu want t filter ut. T disable a filter, simply uncheck the checkbx next t its name r right-click in the filters windw and frm the cntext menu select Switch ff all filters. Nte: All filters are case insensitive! Netwrk Installer This is the integrated Netwrk installer that allws yu t add/remve statins fr remte installatin and bserve the installatin status. Nte: This ptin serves nly fr netwrk installatin. If yu prefer t create an installatin script, yu need t use the standalne AVG Netwrk Installer Wizard. T add a new statins fr remte installatin, simply right-click n the Netwrk installer nde name and frm the cntext menu select Add new statins. The Netwrk scanning dialg appears. See the Netwrk scanning chapter fr mre infrmatin. The ther cntext menu items are as fllws: Shw netwrk scan prgress Displays an verview f the netwrk scanning prcess. Use the Abrt buttn t stp the scanning prcess. The Pause buttn will temprarily stp the prcess (use Cntinue buttn resume the scanning). Exprt all statin list... - allws yu t exprt the list f added statins int a.csv file. Install all statins... - will start installatin n all statins in the list Netwrk Scanning Befre yu begin with adding statins and remte installatins, yu may want t review the fllwing chapters: Recmmendatins fr Cmpnents 125

127 Netwrk Requirements Befre yu can install a statin remtely, yu need t add it via an easy t use wizard. T d s, simply rightclick n the Netwrk installer nde name and frm the cntext menu select Add new statins. The Netwrk scanning dialg appears: In the Netwrk scanning methd sectin chse frm the drp dwn list, yur preferred methd fr selecting statins. The pssible ptins are as fllws: All statins frm the dmain - this ptin will scan all statins available in yur lcal dmain. Enter an IP range - this ptin will allw yu t chse a specific range f IP addresses. Imprt statins frm file - a new dialg will appear and yu will be able t chse a file with a list f statins t be scanned. The surce text file shuld cntain ne statin name r an IP address per line. Select a single statin - this ptin lets yu type in a specific Cmputer name (DNS name) r IP address. Select frm Active Directry - allws yu t chse specific statins directly frm the Active Directry. Nte: This ptin is available nly if the current cmputer is part f a dmain. The List f accunts sectin is meant t facilitate yur wrk and t accelerate installatin prcess. If yur access rights are nt sufficient fr AVG installatin n the remte statin, yu will be asked t enter a username that has administratr privileges (a username that is member f an administratr's grup). If there is n cmmn administratr accunt fr all statins (with the same lgin name and passwrd) yu will be asked separately fr every statin. 126

128 This sectin allws yu t create a list f accunts that will be used during remte installatin; this way yu will avid entering multiple credentials. Yu can add accunts t the list by clicking the Add buttn (r delete them using the Remve buttn). If yu wish t keep yur list f accunts fr further use, check the Save list f accunts bx. Hwever, this is nt recmmended fr safety reasns. Once yu select all required parameters, prceed by clicking the Next buttn. If yu chse t add all statins frm the dmain, the netwrk scanning dialg will appear: The dialg displays an verview f the netwrk scanning prcess. Yu d nt have t wait fr it t stp scanning - simply clse it by using the Clse buttn and cntinue wrking with the Cnsle. T pen this dialg again, simply right-click n the Netwrk installer nde name and frm the cntext menu select Shw netwrk scan prgress. The dialg allws yu t stp the scanning prcess by using the Abrt buttn. The Pause buttn will temprarily stp the prcess (use Cntinue buttn resume the scanning). Once yu finish adding statins, prceed t the Remte Netwrk Installatin chapter fr instructins hw t remtely install the required statins. 127

129 If yu chse t add statins accrding t an IP range, the fllwing dialg will appear: Yu need t specify the scanning range by entering the IP addresses here. In the Frm field enter a starting IP address and in the T field enter an ending address. Click the Add buttn t add the address range int the list. T delete a range frm the right list, simply select the items yu wish t remve and click the Remve buttn. Once yu finish selecting the IP ranges, click the Next buttn t cntinue. The Netwrk scanning windw will appear: 128

130 The dialg displays an verview f the netwrk scanning prcess. Yu d nt have t wait fr it t stp scanning - simply clse it by using the Clse buttn and cntinue wrking with the Cnsle. T pen this dialg again, simply right-click n the Netwrk installer nde name and frm the cntext menu select Shw netwrk scan prgress. The dialg allws yu t stp the scanning prcess by using the Abrt buttn. The Pause buttn will temprarily stp the prcess (use Cntinue buttn resume the scanning). Once yu finish adding statins, prceed t the Remte Netwrk Installatin chapter fr instructins hw t remtely install the required statins. If yu chse t add statins selected frm a file, yu will see a dialg asking fr the file. Lcate the file and cnfirm yur chice. The surce file frmat cntains ne statin name per line in simple text frmat. Once dne, the Netwrk scanning dialg will appear: 129

131 The dialg displays an verview f the netwrk scanning prcess. Yu d nt have t wait fr it t stp scanning - simply clse it by using the Clse buttn and cntinue wrking with the Cnsle. T pen this dialg again, simply right-click n the Netwrk installer nde name and frm the cntext menu select Shw netwrk scan prgress. The dialg allws yu t stp the scanning prcess by using the Abrt buttn. The Pause buttn will temprarily stp the prcess (use Cntinue buttn resume the scanning). Once yu finish adding statins, prceed t the Remte Netwrk Installatin chapter fr instructins hw t remtely install the required statins. If yu chse t add nly a single statin, the fllwing dialg will appear: Click either the Cmputer name r IP address field and fill in the prper name r IP address. Cnfirm yur chice by clicking the OK buttn. The Netwrk scanning windw will pen: 130

132 The dialg displays an verview f the netwrk scanning prcess. Yu d nt have t wait fr it t stp scanning - simply clse it by using the Clse buttn and cntinue wrking with the Cnsle. T pen this dialg again, simply right-click n the Netwrk installer nde name and frm the cntext menu select Shw netwrk scan prgress. The dialg allws yu t stp the scanning prcess by using the Abrt buttn. The Pause buttn will temprarily stp the prcess (use Cntinue buttn resume the scanning). Once yu finish adding statins, prceed t the Remte Netwrk Installatin chapter fr instructins hw t remtely install the required statins. If yur netwrk is dmain-based, yu can chse t add statins selected frm the Active Directry. A new dialg will pp up (standard Windws dialg fr selecting cmputers). Yu can chse multiple statins (separate the values by a semicln) either by entering the statin names manually r by using the dialg advanced features fr searching. Once dne, the netwrk scanning dialg will appear: 131

133 The dialg displays an verview f the netwrk scanning prcess. Yu d nt have t wait fr it t stp scanning - simply clse it by using the Clse buttn and cntinue wrking with the Cnsle. T pen this dialg again, simply right-click n the Netwrk installer nde name and frm the cntext menu select Shw netwrk scan prgress. The dialg allws yu t stp the scanning prcess by using the Abrt buttn. The Pause buttn will temprarily stp the prcess (use Cntinue buttn resume the scanning). Once yu finish adding statins, prceed t the Remte Netwrk Installatin chapter fr instructins hw t remtely install the required statins Remte Netwrk Installatin As sn as yu add statins fr remte installatin, the AVG Admin Server starts checking their state - e. g. yu can instantaneusly see if the scanned statin is nline, if there is AVG already installed and its versin. There are several peratins available fr added statins (available via right-click cntext menu): Re- check state f selected statins - checks the statin status and AVG versin again. Delete selected statins - remves the selected statins frm the list. Mdify list f accunts fr remte installatin - displays a new dialg: 132

134 This dialg is meant t facilitate yur wrk and t accelerate installatin prcess. If yur access rights are nt sufficient fr AVG installatin n the remte statin, yu will be asked t enter a username that has administratr privileges (a username that is member f an administratr's grup). If there is n cmmn administratr accunt fr all statins (with the same lgin name and passwrd) yu will be asked separately fr every statin. This dialg allws yu t mdify a list f accunts that will be used during remte installatin; this way yu will avid entering multiple credentials. Yu can add accunts t the list by clicking the Add buttn (r delete them using the Remve buttn). Exprt selected statins list - exprts selected statins int a.csv file. Install selected statins - displays Remte Netwrk Installatin dialg which will guide yu thrugh the netwrk installatin prcess itself. Warning: AVG remte installatin can be perfrmed nly n statins with the supprted perating system installed. See the full list f supprted perating systems in the Operating Systems Supprted chapter. Als, yu need t k nw a lgn username with administratr privileges. Yu may als need t review the Netwrk Requirements chapter. Yu can chse basic r advanced remte netwrk installatin: Basic remte netwrk installatin - recmmended fr beginners. Advanced remte netwrk installatin - recmmended fr advanced users. Befre yu begin with the installatin f the remte statins, yu may want t review the fllwing chapters: Recmmendatins fr Cmpnents Netwrk Requirements Nte: This chapter describes the basic setup f Netwrk Installer available frm the AVG Admin Cnsle. If yu prefer t cnfigure mre details, prceed t the Advanced Remte Netwrk Installatin chapter. This wizard allws yu t remtely install AVG n statins in few easy steps. 133

135 If yu have already used the wizard befre and saved a custmized cnfiguratin int a cnfiguratin file (available in the final step), yu can lad the settings nw by chsing the Lad settings buttn. T revert t the riginal settings preset by default, press the Default settings buttn. During the whle installatin prcess yu can decide t save the cnfiguratin prgress at any time by pressing F2 key r CTRL+S cmbinatin. A new dialg will appear allwing yu t chse a cnfiguratin file name. If yu wish t use default settings fr yur whle installatin, yu may always use the Skip buttn t prceed t the final installatin step (see belw fr mre details). T cntinue, click the Next buttn. 134

136 Fr prper remte installatin, the wizard will first check whether AVG is already present n the target statin, then transfer the AVG installatin files and prcess the installatin accrdingly. Befre yu prceed, please review the netwrk requirements and exceptins regarding remte AVG installatin. Yu can find mre detailed infrmatin n the prts settings in the Netwrk Requirements chapter. 135

137 During this step it is necessary t define the fllwing installatin parameters: License infrmatin type in the license data such as Name, Cmpany, and License number (mandatry value). If yu wish t take the Windws username fr the Name field, d nt select the respective check bx, and leave the default system settings t be used. Selectin f AVG installatin package - yu can either keep the default settings (and let the Admin server dwnlad the newest package fr yu) r chse frm the rll-dwn menu a custm path. In such case specify the full path t AVG installatin package r use this buttn t select the prper flder. String f installatin packages n the Admin server side - here yu can chse if yu wish t: Delete installatin pack age after successful installatin (frm the Admin Server) Delete installatin pack age after a specified number f week s. The fllwing ptins are available in this step. Nte: If yu are unsure abut these settings, we recmmend k eeping the default nes. Remte administratin - Enter the AVG Data Center cnnectin string int the AVG Data Center cnnectin string field. If applicable, als enter the Username and Passwrd. If yu d nt want t manage the statins via the AVG Admin Cnsle, simply uncheck this ptin. Add new statin int grup - If yu prefer t autmatically add new statin(s) int a custm grup, yu can chse the grup name here. Custm update server - if yu already have an existing update server, that yu wuld like t use fr yur statins, check this bx and fill in its address nw. 136

138 Once dne, click Finish buttn t begin remte installatin. Yu will be able t bserve the status f the installatin frm the Netwrk installer view. Use Save settings ptin t save the cnfiguratin used. Nte: T list recently installed statins that remain in an incrrect state (because f sme remte installatin failure), navigate t the Statins/Nn-cmpliant statins. Nte: This chapter describes the advanced setup f Netwrk Installer available frm the AVG Admin Cnsle. If yu prefer t cnfigure less details, prceed t the Basic Remte Netwrk Installatin chapter. This wizard allws yu t remtely install AVG n statins in few easy steps. If yu have already used the wizard befre and saved a custmized cnfiguratin int a cnfiguratin file (available in the final step), yu can lad the settings nw by chsing the Lad settings buttn. T revert t the riginal settings preset by default, press the Default settings buttn. During the whle installatin prcess yu can decide t save the cnfiguratin prgress at any time by pressing F2 key r CTRL+S cmbinatin. A new dialg will appear allwing yu t chse a cnfiguratin file name. If yu wish t use default settings fr yur whle installatin, yu may always use the Skip buttn t prceed t the final installatin step (see belw fr mre details). T cntinue, click the Next buttn. 137

139 Fr prper remte installatin, the wizard will first check whether AVG is already present n the target statin, then transfer the AVG installatin files and prcess the installatin accrdingly. Befre yu prceed, please review the netwrk requirements and exceptins regarding remte AVG installatin. Yu can find mre detailed infrmatin n the prts settings in the Netwrk Requirements chapter. 138

140 During this step it is necessary t define the fllwing installatin parameters: License infrmatin type in the license data such as Name, Cmpany, and License number (mandatry value). If yu wish t take the Windws username fr the Name field, d nt select the respective check bx, and leave the default system settings t be used. Selectin f AVG installatin package - yu can either keep the default settings (and let the Admin server dwnlad the newest package fr yu) r chse frm the rll-dwn menu a custm path. In such case specify the full path t AVG installatin package r use this buttn t select the prper flder. String f installatin packages n the Admin server side - here yu can chse if yu wish t: Delete installatin pack age after successful installatin (frm the Admin Server) Delete installatin pack age after a specified number f week s. In this step, yu can chse if yu wish t install AVG with default settings r select custm cmpnents. Install AVG with default settings - Chse this ptin if yu prefer the default cmpnents t be installed. Select installatin cmpnents - Select this ptin t view a tree structure ffering a list f AVG cmpnents that can be either installed r uninstalled. Frm the list f cmpnents select: Cmpnents that shuld be installed, and mark them like this Cmpnents that shuld be uninstalled r nt installed, and mark them like this The default settings will be used fr cmpnents that yu leave blank ( ). 139

141 Remte AVG uninstallatin - allws AVG remval. In the Setup parameters sectin yu can chse frm the fllwing ptins: Enable Windws Firewall after installatin - in case yu are nt ging t install AVG Firewall cmpnent, yu can chse t enable Windws Firewall as sn as the installatin is cmpleted. Quit setup if AVG is already installed - the remte administratin will nt prceed if AVG is already present n the target statin. Kill all running applicatins that prevent installatin - the remte installatin will frce clsure f any applicatin that culd interfere with the installatin prcess. Usually this culd be a running client r an Internet brwser. Rebt the cmputer after finishing AVG setup if needed - in certain cases (Firewall cmpnent installatin fr example) a cmputer restart may be required t cmplete the installatin prcess. Display a ntificatin message regarding scheduled system restart n the remte cmputer - If the previus checkbx is checked, yu can als define a delay befre the restart will take place. The default value is ten minutes. Select type f installatin prgress visibility - frm the drp dwn menu select ne f the fllwing: hidden installatin - n infrmatin will be displayed t the currently lgged user during the setup prcess. shw installatin prgress nly - the installatin will nt require any user attentin, but the prgress will be fully visible n the statin. shw installatin wizard - the installatin will be visible n the statin and the currently lgged 140

142 user will need t manually cnfirm all steps. In the Setup prperties sectin yu can chse frm the fllwing ptins: Where t install - if yu prefer a custmized target lcatin fr installatin, yu can chse it by entering the path here. We recmmend keeping the default settings. Setup language - chse a default custm language fr AVG installatin and user interface. Select flder where AVG setup LOG file will be stred - if yu prefer a custm lcatin fr setup lg files, select it here (the flder must already exist n the target statin). In this final step, there are the fllwing ptins available: Nte: If yu are unsure abut these settings, we recmmend k eeping the default nes. Remte administratin - Enter the AVG Data Center cnnectin string int the AVG Data Center cnnectin string field. If applicable, als enter the Username and Passwrd. If yu d nt want t manage the statins via the AVG Admin Cnsle, simply uncheck this ptin. Add new statin int grup - If yu prefer t autmatically add new statin(s) int a custm grup, yu can chse the grup name here. Custm update server - if yu already have an existing update server, that yu wuld like t use fr yur statins, check this bx and fill in its address nw. Once dne, click Finish buttn t begin remte installatin. Yu will be able t bserve the status f the installatin frm the Netwrk installer view. Use Save settings ptin t save the cnfiguratin used. 141

143 Nte: T list recently installed statins that remain in an incrrect state (because f sme remte installatin failure), navigate t the Statins/Nn-cmpliant statins. 142

144 7. AVG Admin Server AVG Admin Server is used t secure cmmunicatin between the AVG statins and the AVG Data Center n the server. Thrugh the AVG Admin Server the AVG statins cnnect t the AVG Data Center using the TCP prtcl (r the HTTP prtcl, t be exact) that is a part f each Windws perating system installatin. Therefre, the AVG statins d nt need any ther third party cmpnent t be able t cnnect t the remte administratin system. The AVG Admin Server can serve as a prxy server fr dwnlading and distributing updates t yur statins within the lcal netwrk (by deplying the UpdatePrxy rle). It basically wrks as a simple web server ffering the update files t AVG statins. The update files are dwnladed frm the AVG central update servers just nce, which significantly decreases the internet cnnectin link lad, especially in larger netwrks. The AVG Admin Server is started autmatically after deplyment. If nt, yu can start it manually frm the Windws start menu All prgrams/avg Remte Administratin by selecting AVG Admin Server Mnitr, buttn Start server. Mre infrmatin abut the cnfiguratin f AVG Admin Server is available in the Cnfiguratin/AVG Admin Server Settings chapter. 143

145 8. AVG Admin Lite AVG Admin Lite is a simplified versin f AVG Remte Installatin. It cntains nly the AVG Admin Server Deplyment Wizard Lite and the AVG Netwrk Installer Wizard Lite. N management cnsle is available (such as AVG Admin Cnsle), r any advanced ptins. AVG Admin Server Deplyment Wizard Lite - nly allws deplyment f the UpdatePrxy rle. AVG Netwrk Installer Wizard Lite - nly allws AVG Installatin Script creatin. In rder t install and use nly the AVG Admin Lite features, yu must have chsen the Lite Installatin ptin during the AVG AntiVirus Business Editin installatin prcess (Fr mre infrmatin see chapter Installatin type) AVG Admin Deplyment Wizard Lite The first dialg explains the purpse f the Wizard. Click the Next buttn t prceed t the next step. Nte: Yu need t cmplete this wizard in rder t prceed with remte netwrk installatin. 144

146 Cnfiguratin Overview This sectin cntains an verview f the cnfiguratin, that is ging t be deplyed n yur server. Basically nly the UpdatePrxy rle will be deplyed t yur server. The UpdatePrxy rle serves as a prxy server fr dwnlading and distributing updates t yur statins. The wizard will als create the update flder n the C: drive (by default) r drive that is indicated in yur verview. Yu can als tick the Send server dumps autmatically t analysis checkbx in rder t send ptential AVG Admin Server crash dumps directly t ur technical supprt fr further analysis. 145

147 Cmpletin If everything went smthly, yu will see a dialg similar t the ne abve. Click Finish t clse the Wizard and cntinue t the AVG Netwrk Installer Wizard Lite AVG Netwrk Installer Wizard Lite 146

148 The AVG Netwrk Installer Wizard Lite will quickly guide yu thrugh the AVG script creatin prcess. The script can then be used t install AVG n yur statins Installatin Settings Fill in the requested values. License number is a mandatry field that must be filled in. Alternatively yu may check the Name and/r Cmpany checkbxes and fill in the apprpriate values. Use the License number change buttn t input a new license number fr AVG installatins. 147

149 Creatin f AVG Installatin Script In this dialg yu need t chse, where the installatin script will be saved. If the lcatin des nt cntain the latest AVG installatin package, the wizard will try t dwnlad the file frm the Internet nce yu click the Next buttn. In such a case please make sure yur Internet cnnectin is available. Yu can chse ne f the fllwing: Prtable data strage medium (USB drive) If yu have nt dne s already, insert a remvable USB device (Flash drive, prtable hard drive etc.) and hit the Refresh buttn t see the device in the drp dwn list. Make sure the drive is nt write-prtected. Flder Selecting this ptin will let yu chse a flder, where the script will be stred. If yu chse a netwrk flder, make sure it has crrect write-access rights. 148

150 Cmpletin If the script creatin prceeded successfully, yu will see a dialg similar t this ne. Click the Finish buttn t clse the wizard. T use the script saved t a flder: 1. Cpy the whle cntents f the previusly chsen flder t yur statin. Nte: If yu used a netwrk flder fr string the script, yu can navigate t that flder directly ver the netwrk. 2. On the statin navigate t this flder and run the AvgSetup.bat file. 3. The cmmand line windw will appear and the installatin will begin. 4. Once the installatin is cmpleted, the windw will clse autmatically. T use the script frm a remvable device: 1. Insert the remvable device t yur statin. 2. If the autrun feature is enabled in the statin's perating system, the installatin will start autmatically. 3. If nt, pen the remvable device disk letter and run the AvgSetup.bat file manually. 4. The cmmand line windw will appear and the installatin will begin. 5. Once the installatin is cmpleted, the windw will clse autmatically. 149

151 9. Cnfiguratin This chapter cntains a descriptin f cnfiguratin ptins fr different parts f AVG AntiVirus Business Editin Shared Settings fr Statins/Grups This dialg allws yu t define shared settings fr statins. The ptins are exactly the same as n the statin with few exceptins described in the chapters belw. If yu require mre detailed infrmatin n ther items cnfiguratin, we recmmend yu t cnsult the AVG Internet Security User Guide available t dwnlad frm r the cntext help available via the nice questin mark buttn. Nte: Yu can use Default buttn t restre the riginal settings f the current dialg General cntrl and pririty levels All setting values applicable fr statins r grups can be defined as a mandatry value r as an ptinal value (default setting). A value can be changed frm mandatry t ptinal frm its cntext menu (right muse buttn). The individual levels f pririties are set as fllws (srted frm the highest t lwest pririty): Shared settings fr statins 150

152 Shared settings defined as mandatry in the Shared settings fr statins (available thrugh upper tp menu Tls) always have higher pririty than the thers. Which means, that items set as mandatry in the mentined settings list cannt be changed at any lwer levels. Shared settings in grup Shared settings defined as mandatry in the statin grups (item Shared settings in grup available frm the specific grup wrkspace via right-clicking the cntext menu in the Statins branch) have higher pririty, than the particular statin settings, but lwer than the Shared settings fr statins. Individual statin settings Particular settings fr statins are cnsidered t have the lwest pririty, which means, that all items set as mandatry in higher levels mentined abve cannt be changed there. Individual settings fr statins can be accessed by right-clicking a statin and selecting Statin settings -> Settings. By default, mandatry items are displayed as bld and can be easily changed by right-clicking n the certain item's lck icn and chsing frm the cntext menu Mandatry item value. The cntext menu cntains als the fllwing ptins: All mandatry - sets mandatry flag t all items in the current dialg. All mnitred - resets the mandatry flag fr all items in the current dialg. By marking an item as mandatry, the user n the lcal statin will nt be able t custmize such setting. The individual levels are distinguished by icns next t each item. Generally, an item set as mandatry is marked by the black "lcked" lck icn. The icn with red lck means, that the setting is already set as mandatry in Shared settings fr statins (highest level) and the icn with blue lck indicates, that the setting is marked as mandatry in Shared settings in grup. Nte: The lck icns are nt available n the statins. 151

153 Remte Administratin The Remte Administratin settings available frm AVG Admin Cnsle cntain sme additinal settings (in cmparisn t statin settings). The settings include: Synchrnize cnfiguratin every - chse the autmatic interval fr synchrnizatin (statin will try t synchrnize every selected perid - i.e. will try t find ut if anything new is available and transfer changes nly). Retrieve messages frm server every - chse hw ften yu wish the requests invked frm AVG Admin Cnsle t be retrieved frm the server. Delay f prcessing specific pending requests after statin startup - chse hw lng shuld the AVG Admin Server wait befre it starts prcessing the pending requests fr a statin that just became available. Synchrnize Firewall settings - If yu d nt require Firewall settings synchrnizatin, we recmmend t switch it ff t reduce the data flw and ease the netwrk traffic Allwed Actins Allwed actins are items, that can be enabled r disabled fr usage n a statin frm the AVG Admin Cnsle. The cnfiguratin can be set either in the Shared Settings fr grups/statins r individual statin settings. 152

154 The feature is accessible frm the Remte Administratin item in the main tree as Allwed actins. By unchecking the fllwing checkbx(es), yu can frbid use f the feature fr user n the statin. Change f the license number - if unchecked, it will disallw users n the statin t change the license number. Advanced settings dialg access - if unchecked, it will disallw users n the statin t pen and edit advanced settings. Virus vault access - if unchecked, it will disallw users n the statin t access the virus vault. Restring items frm the virus vault - if unchecked, it will disallw users n the statin t restre files frm the virus vault. Deleting items frm the virus vault - if unchecked, it will disallw users n the statin t delete files frm the virus vault. Send bug reprt - if unchecked, it will disallw users n the statin t send a bug reprt. Creating new exceptins - if unchecked, it will disallw users n the statin t create a new exceptin. AVG user interface access - if unchecked, it will disallw users n the statin t access AVG user interface. 153

155 Launching an instant update - if unchecked, it will disallw users n the statin t launch an instant updating prcess. Temprarily disable AVG prtectin - if unchecked, it will disallw users n the statin t temprarily disable AVG prtectin. Clear event histry - if unchecked, it will disallw users n the statin t clear event histry. Terminate AVG Tray - if unchecked, it will disallw users t terminate AVG tray icn n their statin(s). Reset Firewall cnfiguratin - if unchecked, it will disallw users t reset AVG Firewall cnfiguratin n their statin r statins (reseting Firewall cnfiguratin replaces all custm settings with a standard set f rules). If yu want t enable users t use unallwed actins after entering passwrd, click n the Activate passwrd fr access t unallwed actins... and in the new dialg fill in a new passwrd (twice fr verificatin). The passwrd will be required every time the user tries t access the disallwed actin. Similarly yu can enable the user n a statin t change mandatry settings. T d s, check the Activate passwrd fr mdificatin f mandatry settings... checkbx and fill in a new passwrd (twice fr verificatin). This will allw the user t temprarily change the settings fr the currently pened dialg in Advanced settings n the statin by using the Temprarily disable mandatry mde buttn that appears nly if this feature is active. Nte: The passwrd must nt be blank. Als, after synchrnizatin, the settings pssibly changed by the user n the statin will receive their values back. Nte: The changes will tak e effect nce the statins get synchrnized. Fr mre infrmatin abut the synchrnizatin prcess visit the Synchrnizatin prcess chapter. 154

156 License The License settings are available nly frm AVG Admin Cnsle. Yu can set the fllwing ptins: Owner name - enter a required name f the wner. Cmpany - enter a required cmpany name. License number - enter a required license number. In the Expiratin message sectin yu can chse if expiratin dialg shuld be displayed in case the license has expired: Shw expiratin dialg - select ne f the ptins. If yu wish t use a custm message t display, use the last ptin and fill in the Custm message field accrdingly. 155

157 Cnfiguratin cpying Yu can cpy predefined Schedules cnfiguratin frm the Shared settings fr statins/grups (r frm settings fr a single statin) t a grup, multiple grups r shared settings. In the left tree right-click n the chsen subitem under Schedules item and frm the cntext menu chse Cpy t. A new dialg will appear: 156

158 Frm the drp-dwn menu select where d yu wish the cnfiguratin t be cpied. Yu can chse Shared settings in Grups, Statins, Shared settings fr applicatin servers r Applicatin servers. If yu select Statins ptin, the frm grup drp-dwn menu will becme available, where yu can chse a grup, frm which the statins will be listed. Then select individual statins int which yu wish t cpy the cnfiguratin. 157

159 Scheduled Scans During a new scheduled scan definitin, yu can use either a predefined ptin t Scan whle cmputer, r chse t Scan specific files r flders. The secnd ptin allws yu t select custm sectins that yu wish t scan: Lcal hard drives: <Lc> All lcal (fixed) drives will be scanned. My Dcuments flder: <Dc> The fllwing lcatin will be scanned: C:\Dcuments and Settings\<current user> Where current user represents a user lgged during the scanning prcess. Shared Dcuments: <DcAll> The fllwing lcatin will be scanned: C:\Dcuments and Settings\All Users Prgram Files: <Prg> 158

160 The prgram files (e.g. C:\Prgram Files\) lcatin will be scanned. Windws flder: <WinDir> The Windws flder (e.g. C:\Windws) will be scanned. System flder: <SysDir> The Windws system flder (e.g. c:\windws\system32) will be scanned. System drive: <SysDrv> The system drive (e.g. C:\) will be scanned. Temprary Files flder: <Temp> The fllwing lcatin will be scanned: C:\Dcuments and Settings\<user>\Lcal Settings\Temp Where <user> represents an user prfile name. Temprary Internet Files: <Web> The MS Internet Explrer cache directry will be scanned: C:\Dcuments and Settings\<user>\Lcal Settings\Temprary Internet Files Where <user> represents an user prfile name. Warning: Since all scheduled scans run under SYSTEM user accunt, it is currently nt pssible t scan sme lcatins prperly (namely <Web>, <Temp> r <Dc>) due t Windws security plicy Mving values t grups/servers If yu need t apply certain cnfiguratin nly t a limited number f statin grups and yu d nt want r cannt set it within the Shared settings fr statins (which wuld apply the cnfiguratin t all ther inherited grups), yu can use the fllwing ptin instead. Open the Shared settings fr statins and chse a cnfiguratin dialg with the value(s) yu wish t mve: 159

161 In rder t mve a predefined value t all ther grup settings, right-click n the chsen checkbx and frm the cntext menu select Mve value t grups. Yu shuld see a changed lck icn next t the chsen cnfiguratin item: T transfer the chsen setting t ther grup settings click OK r Apply buttn. Please nte: If yu change the value f the setting r amend its status befre yu click OK r Apply buttn, the changes will be lst and the cnfiguratin will nt be cpied. Analgically yu can prcess the Shared settings fr applicatin servers and mve selected cnfiguratin t all servers. The cntext menu item is named Mve value t servers. There is als pssibility t mve the value frm a grup settings t the Shared settings fr statins: 160

162 In rder t mve a cnfiguratin frm a grup t the Shared settings fr statins, yu can right-click n the chsen checkbx and frm the cntext menu select Mve value t Shared settings. Yu shuld see a changed lck icn next t the chsen cnfiguratin item: By clicking OK r Apply buttn, the value will be mved t the Shared settings fr statins and set as mandatry. In any ther grup it will be set as mnitred. This can be used t easily remve the mandatry flag frm all the grups at nce. Yu can similarly prcess the individual server settings within the applicatin servers and mve the selected cnfiguratin t the Shared settings fr applicatin servers. The cntext menu item is named Mve value t the Shared settings Anti-Spam If yu deply UpdatePrxy rle (during the AVG Admin Server Deplyment Wizard), yu can chse t dwnlad Anti-Spam updates directly frm Mailshell servers and then use AVG Admin server t distribute them amng yur statins. The dwnlading f Anti-Spam updates can be switched ff/n frm the AVG Admin Server settings dialg, UpdatePrxy tab. The Anti-Spam updates can be als changed manually frm the Shared settings. T d s, navigate t the AVG Admin Cnsle, upper menu Tls/Shared settings fr statins item. Then select Anti-Spam/Expert Settings/Internet cnnectin. In the Prxy server dialg insert yur AVG Admin Server address including prt number (default value is 4158). 161

163 If yur AVG Admin Server uses username and passwrd, pen als the Prxy authenticatin dialg and input the crrect username and passwrd. 162

164 Nte: Yu can analgically update these settings manually fr Shared settings fr grup r fr individual statins as well if needed Shared Settings fr Applicatin Servers This dialg allws yu t define shared settings fr applicatin servers. Mst f the ptins are exactly the same as n the statin with few exceptins described in the chapters belw. If yu require mre detailed infrmatin n cnfiguratin f ther items, we recmmend yu t cnsult the AVG Server Editin User Guide available t dwnlad frm r the cntext help available via the nice questin mark buttn. Nte: Yu can use Default buttn t restre the riginal settings f the current dialg Overview Basic verview f the individual server cmpnents: Anti-Spam Server fr MS Exchange Checks all incming messages and marks unwanted s as SPAM. It uses several analyzing methds t prcess each message, ffering maximum pssible prtectin against unwanted messages. Scanner fr MS Exchange (ruting Transprt Agent) 163

165 Checks all incming, utging and internal messages ging thrugh the MS Exchange HUB rle. Available fr MS Exchange 2007/2010 and can be installed fr HUB rle nly. Scanner fr MS Exchange (SMTP Transprt Agent) Checks all messages cming thrugh the MS Exchange SMTP interface. Available fr MS Exchange 2007/2010 nly and can be installed fr bth EDGE and HUB rles. Scanner fr MS Exchange (VSAPI) Checks all messages stred in user mailbxes. If any viruses are detected, they are mved t the Virus Vault, r cmpletely remved. Dcument Scanner fr MS SharePint Scans dcuments during dwnlad t/frm the Sharepint server. If any viruses are detected, they are mved t the Virus Vault, r cmpletely remved Anti-Spam Server fr MS Exchange Optins available fr Anti-Spam Server fr MS Exchange are exactly the same as n the statin (althugh the predefined default settings are different). Shuld yu require mre infrmatin abut individual ptins, please cnsult the AVG Internet Security r Server User Guide available t dwnlad frm r the cntext help. 164

166 Scanner fr MS Exchange (ruting TA) This item cntains settings f the Scanner fr MS Exchange (ruting transprt agent). The Basic Settings sectin cntains the fllwing ptins: Enable cmpnent - uncheck t disable the whle cmpnent. Language - select preferred cmpnent language. Certify messages - check this if yu wish t add a certificatin nte t all scanned messages. Yu can custmize the message in the next field. The Scanning prperties sectin: Use Heuristics - check this bx t enable heuristic analysis methd during scanning. Reprt Ptentially Unwanted Applicatins and Spyware threats - check this ptin t reprt the presence f ptentially unwanted applicatins and spyware. Reprt enhanced set f Ptentially Unwanted Applicatins - check t detect extended package f spyware: applicatins that are perfectly k and harmless when acquired frm the manufacturer directly, but can be misused fr malicius purpses later, r applicatins that always harmless but might be unwanted (varius tlbars etc.). This is an additinal measure that increases yur cmputer security and cmfrt even mre, hwever it can pssibly blck legal applicatins, and is therefre switched ff by default. Nte: This detectin feature is additinal t the previus ptin, s if yu want prtectin frm the basic types f spyware, always keep the previus bx checked. 165

167 Scan inside archives - check this ptin t let the scanner lk als inside archived files (zip, rar, etc.) The attachments reprting sectin allws yu t chse which items shuld be reprted during scanning. If checked, each with such an item will cntain [INFORMATION] tag in the message subject. This is the default cnfiguratin which can be easily amended in the Detectin actins sectin, part Infrmatin (see belw). The fllwing ptins are available: Reprt passwrd prtected archives Reprt passwrd prtected dcuments Reprt files cntaining macr Reprt hidden extensins There are als these sub-items available in the fllwing tree structure: Detectin actins Mail filtering Scanner fr MS Exchange (SMTP TA) The cnfiguratin fr the Scanner fr MS Exchange (SMTP Transprt Agent) is exactly the same as in the case f ruting transprt agent. Fr mre infrmatin please see the Scanner fr MS Exchange (ruting TA) chapter abve. There are als these sub-items available in the fllwing tree structure: Detectin actins Mail filtering 166

168 Scanner fr MS Exchange (VSAPI) This item cntains settings f the Scanner fr MS Exchange (VSAPI). The Basic Settings sectin cntains the fllwing ptins: Enable cmpnent - uncheck t disable the whle cmpnent. Language - select preferred cmpnent language. The Scan settings sectin: Backgrund Scan yu can enable r disable the backgrund scanning prcess here. Backgrund scanning is ne f the features f the VSAPI 2.0/2.5 applicatin interface. It prvides threaded scanning f the Exchange Messaging Databases. Whenever an item that has nt been scanned with the latest AVG virus base update is encuntered in the users mailbx flders, it is submitted t AVG fr Exchange Server t be scanned. Scanning and searching fr the nt examined bjects runs in parallel. A specific lw pririty thread is used fr each database, which guarantees ther tasks (e.g. messages strage in the Micrsft Exchange database) are always carried ut preferentially. Practive Scan (incming messages) Yu can enable r disable the practive scanning functin f VSAPI 2.0/2.5 here. This scanning ccurs when an item is delivered t a flder, but a request has nt been made by a client. As sn as messages are submitted t the Exchange stre, they enter the glbal scanning queue as lw pririty (maximum f 30 items). They are scanned n the first in, first ut (FIFO) basis. If an item is accessed while still in the queue, it is changed t high pririty. 167

169 Nte: Overflw messages will cntinue t the stre unscanned. Nte: Even if yu disable bth Backgrund Scan and Practive Scan ptins, the n access scanner will be still active when an user will try t dwnlad a message with the MS Outlk client. Scan RTF - yu can specify here, whether the RTF file type shuld be scanned r nt. Number f Scanning Threads - the scanning prcess is threaded by default t increase the verall scanning perfrmance by a certain level f parallelism. Yu can change the threads cunt here. The default number f threads is cmputed as 2 times the number_f_prcessrs + 1. The minimum number f threads is cmputed as ('number f prcessrs'+1) divided by 2. The maximum number f threads is cmputed as 'Number f Prcessrs' multiplied by If the value is set t lwer than the minimum value r t greater than the maximum value, the default value is used. Scan Timeut - the maximum cntinuus interval (in secnds) fr ne thread t access the message that is being scanned (the default value is 180 secnds). The Scanning prperties sectin: Use Heuristics - check this bx t enable heuristic analysis methd during scanning. Reprt Ptentially Unwanted Applicatins and Spyware threats - check this ptin t reprt the presence f ptentially unwanted applicatins and spyware. Reprt enhanced set f Ptentially Unwanted Applicatins - check t detect extended package f spyware: applicatins that are perfectly k and harmless when acquired frm the manufacturer directly, but can be misused fr malicius purpses later, r applicatins that always harmless but might be unwanted (varius tlbars etc.). This is an additinal measure that increases yur cmputer security and cmfrt even mre, hwever it can pssibly blck legal applicatins, and is therefre switched ff by default. Nte: This detectin feature is additinal t the previus ptin, s if yu want prtectin frm the basic types f spyware, always keep the previus bx checked. Scan inside archives - check this ptin t let the scanner lk als inside archived files (zip, rar, etc.) The attachments reprting sectin allws yu t chse which items shuld be reprted during scanning. The default cnfiguratin can be easily amended in the Detectin actins sectin, part Infrmatin (see belw). The fllwing ptins are available: Reprt passwrd prtected archives Reprt passwrd prtected dcuments Reprt files cntaining macr Reprt hidden extensins There are als these sub-items available in the fllwing tree structure: 168

170 Detectin actins Mail filtering Dcument Scanner fr MS SharePint This item cntains settings f the Dcument Scanner fr MS SharePint. The Scanning prperties sectin: Use Heuristics - check this bx t enable heuristic analysis methd during scanning. Reprt Ptentially Unwanted Applicatins and Spyware threats - check this ptin t reprt the presence f ptentially unwanted applicatins and spyware. Reprt enhanced set f Ptentially Unwanted Applicatins - check t detect extended package f spyware: applicatins that are perfectly k and harmless when acquired frm the manufacturer directly, but can be misused fr malicius purpses later, r applicatins that always harmless but might be unwanted (varius tlbars etc.). This is an additinal measure that increases yur cmputer security and cmfrt even mre, hwever it can pssibly blck legal applicatins, and is therefre switched ff by default. Nte: This detectin feature is additinal t the previus ptin, s if yu want prtectin frm the basic types f spyware, always keep the previus bx checked. Scan inside archives - check this ptin t let the scanner lk als inside archived files (zip, rar, etc.) The Reprting sectin allws yu t chse which items shuld be reprted during scanning. The reprts have Infrmatin severity. The default actin can be easily amended in the Detectin actins sectin, part Infrmatin (see belw). 169

171 The fllwing ptins are available: Reprt passwrd prtected archives Reprt passwrd prtected dcuments Reprt files cntaining macr Reprt hidden extensins There is als the fllwing sub-item available in the tree structure: Detectin actins Detectin Actins In the Detectin actins sub-item yu can chse autmatic actins that shuld take place during the scanning prcess. The actins are available fr the fllwing items: High severity detectins - dangerus items, that shuld be remved. Medium severity detectins - items, that can be dangerus, but yu can determine if t remve them r keep them. Infrmatin severity detectins - items slely infrmative. 170

172 Use the rll-dwn menu t chse an actin fr each item: Nne - n actin will be taken. Mve t Vault - the given threat will be mved t Virus Vault. Remve - the given threat will be remved. T select a custm subject text fr messages that cntain the given item/threat, check the Mark subject with... bx and fill-in a preferred value. Nte: The last mentined feature is nt available fr Scanner fr MS Exchange VSAPI and Dcument Scanner fr MS Sharepint settings Mail Filtering In the Mail Filtering sub-item yu can chse which attachments shuld be autmatically remved, if any. The fllwing ptins are available: Remve attachments - check this bx t enable the feature. Remve all executable files - remves all executables. Remve all dcuments - remves all dcument files. Remve files with these cmma separated extensins - fill the bx with file extensins yu wish t autmatically remve. Separate the extensins with cmma. 171

173 Mve filtered attachments int virus vault - check if yu dn't want the filtered attachments t be remved cmpletely. With this bx checked, all attachments chsen in this dialg will be autmatically mved int the Virus Vault quarantine envirnment. It is a safe place t stre ptentially malicius files such files can be viewed and examined withut psing any threat AVG Admin Server Settings The AVG Admin Server Mnitr is a part f the AVG Admin Server installatin. The AVG Admin Server Mnitr displays an icn n the system tray, and the icn s clr indicates the AVG Admin Server status. Duble click n the icn t pen the AVG Admin Server Mnitr dialg with basic infrmatin n the server activities. If there is n icn available, yu can start the AVG Admin Server Mnitr frm the Windws start menu All prgrams/avg Remte Administratin by selecting AVG Admin Server Mnitr. The AVG Admin Server Mnitr dialg cntains the fllwing cntrl buttns: Stp server allws yu t stp the AVG Admin Server. Pause server allws yu t pause the AVG Admin Server, and cntinue its running. Restart server allws yu t restart the AVG Admin Server. Server settings allws yu t set up the AVG Admin Server cnfiguratin. If yu prefer nt t autmatically launch the AVG Admin Server Mnitr at Windws system startup, yu can uncheck the checkbx Run AVG Admin Server Mnitr at startup (nt recmmended). 172

174 General tab This tab ffers the fllwing ptins: License sectin Click the Change buttn t insert a new license number and/r yur persnal/cmpany details. This license number must crrespnd t the netwrk license, i.e. the remte administratin supprt must be active. Cnnectin sectin Here yu can change the prt number and lcal address. Prt - the default prt value is Yu can reset the default value any time by pressing the Set default prt buttn. Lcal address - specify the lcal address fr incming cnnectins. The default value is empty, meaning any lcal address. If the specified name reslves t mre than ne address, then the first available ne is used (the server tries all f them). Use IPv4/IPv6 - specify which versin f the internet prtcl yu prefer t use during cnnectin (the default setting is t prefer IPv4 ver IPv6). 173

175 Server access sectin In this sectin yu shuld fill in a chsen username and passwrd fr access t the AVG Data Center. The values are ptinal, but we recmmend setting them up t increase security. Nte: This username and passwrd apply fr cnnecting statins t the AVG Data Center. In ther wrds, these values must be crrectly filled when cnnecting statins t the AVG Data Center (either via the AVG Netwrk Installer Wizard r manually). Miscellaneus sectin Tick the Send server dumps autmatically t analysis checkbx in rder t send ptential AVG Admin Server crash dumps directly t ur technical supprt fr further analysis Data Center tab This tab ffers the fllwing ptins: Database system settings sectin cntains database ptins. T change the database system, chse a different ne frm the drp dwn list. Firebird This database engine is apprpriate fr smaller netwrks with up t 150 statins. The database is a standard part f AVG AntiVirus Business Editin installatin. 174

176 T change lcatin f the database file, yu can change the path in the Database file field. MS SQL Server Express A reduced versin f the Micrsft SQL Server, it can serve up t 1000 statins. The prduct is nt a standard part f AVG AntiVirus Business Editin. Its usage is nt limited by any cmmercial license. T change the database name insert a custm value int the Database name field. MS SQL Server This engine can serve ver 1000 statins in large netwrks. It is nt a standard part f AVG AntiVirus Business Editin and its usage is bund t the Micrsft SQL Server license. T change the database name insert a custm value int the Database name field. Oracle This engine can serve ver 1000 statins in large netwrks. It is nt a standard part f AVG AntiVirus Business Editin and its usage is bund t a cmmercial license. MySQL This engine can serve ver 1000 statins in large netwrks. It is nt a standard part f AVG AntiVirus Business Editin and a cmmercial license may be needed fr use in a cmmercial envirnment. The Database access sectin allws yu t change the fllwing parameters (nt available fr all database engines): Username - a database username chsen fr the database creatin during the AVG Admin Deplyment Wizard. Passwrd - a database passwrd chsen fr the database creatin during the AVG Admin Deplyment Wizard. Cmputer name - type in the cmputer name with the database. Instance refers t a particular SQL Server/Oracle installatin, if there is mre than ne instance installed n the statin. The Data Center settings sectin cntains the fllwing ptin: Perfrm regular database backups - if checked, the AVG Admin Server will autmatically create the database backup. Yu can chse when t d the backups and hw ften. The backup files are stred in the fllwing lcatin: C:\Dcuments and settings\all users\applicatin Data\avg\Admin Server Data\DatabaseBackup The flders are named in the frmat YEAR-MM-DD TIME fr easier differentiatin. 175

177 UpdatePrxy tab This tab ffers the fllwing ptins: Update files flder - fill in a cmplete pathname (e.g. c:\avgupdate) t the directry, where the dwnladed update files will be stred. Dwnlad surce sectin (with tw separate tabs fr statins with AVG and lder AVG 2013) Cntains list f available update servers srted accrding t pririty. The server n the tp will be used first. Pssible ptins are as fllws: Add - will pen a dialg fr adding a new update server. Edit - will allw yu t edit the selected entry. Delete - will delete the selected entry. Default - will restre the riginal update server settings. Mve up - allws yu t increase the pririty f a server. Mve dwn - allws yu t decrease the pririty f server. Yu can als check r uncheck certain entries. The AVG Admin Server will cnsider nly checked 176

178 entries. Dwnlad Anti-Spam updates - If yu d nt wish t dwnlad Anti-Spam updates, uncheck this ptin. Nte: Anti-Spam updates are dwnladed directly frm the Mailshell servers. Additinal infrmatin abut the Anti-Spam updates can be fund in the Cnfiguratin/Shared Settings fr Statins/Grups/Anti-Spam chapter. Internet cnnectin If yu require a prxy server in yur netwrk, yu can fill in the details here. Check the Use prxy server checkbx and enter yur prxy server Address and Prt number. If the server requires lgin fr successful cnnectin, check the Authenticatin checkbx and fill in the username and passwrd tab This tab ffers the fllwing ptins: T be able t send Graphic reprts by r receive ntificatins, yu need t cnfigure this tab first. Nte: The crucial fields t be filled are lcated in the Server fr sending s (SMTP) sectin (see belw). 177

179 Yu will be allwed t select ther fields (T/Subject/Bdy) als during the Reprt Schedule Definitin Wizard, but all values yu will enter here will be cnsidered as default. The Message header sectin cntains these fields: T - specify ne r mre addresses that the reprt(s) will be sent t. Separate individual items by a cmma. This field can als be filled during Reprt Schedule definitin. Cpy - An ptinal value. Specify ne r mre addresses that the reprt(s) will be sent t. Separate individual items by a cmma. Blind cpy - An ptinal value. Specify ne r mre addresses that the reprt(s) will be sent t as a blind cpy (n ther recipients will see these addresses). Separate individual items by a cmma. Frm - An ptinal value. Specify the sender's address and/r sender's name and address in angle brackets <user@address.cm> Reply t - An ptinal value. Specify a reply address. Subject - enter sme text t recgnize the reprts. The Server fr sending s (SMTP) sectin cntains these custmizable fields: SMTP server - insert yur SMTP server address (can be an IP address r a dmain name). SMTP prt - specify the SMTP server prt number. Default value is 25. If yur SMTP server requires authenticatin fr sending s, enter the lgin details belw: SMTP Lgin - specify username. SMTP Passwrd - specify passwrd. T verify the prperties yu can ptinally use the Send test buttn t send a test message t the predefined recipient(s) via the entered SMTP server. Cnfirm all changes f the server cnfiguratin by the OK buttn. Hwever, the changes are applied after the server launches again with the new cnfiguratin. If the AVG Admin Server is running, a dialg will prmpt yu t restart the server (nte that the server will be inaccessible fr sme time during the restart) Cnnectin String Statins are cnnected t the AVG Data Center via a s called cnnectin string. This string cnsists f yur AVG Admin Server address and a prt number. Fr example: lcalhst:4158 T cnnect a statin t the AVG Data Center (and manage it via the AVG Admin Cnsle), the Remte Administratin cmpnent has t be installed n yur statin(s). During installatin f this cmpnent, yu will be asked fr the cnnectin string t the AVG Data Center. Once the statin is cnnected t the AVG Data Center, yu will be able t manage the statin frm the AVG Admin Cnsle. The cnnectin string can be changed later n in the AVG User Interface (menu Tls/Advanced Settings) n the statin. 178

180 T cnnect t an AVG Data Center frm the AVG Admin Cnsle, fllw these steps: 1. In the AVG Admin Cnsle click n the upper menu Data Center and select the Cnnect t AVG Data Center item. 2. Enter a new server address and prt number, alternatively als a username and passwrd, if required. 3. Cnfirm yur chice by clicking the OK buttn Prxy Server This chapter describes internet prxy server related issues. Generally, the prxy server term refers t a server, typically n a private netwrk that allws access t external netwrk resurces. Within the AVG AntiVirus Business Editin, yu have basically tw ptins fr prxy server usage: 1. Use yur wn prxy server t cnnect t the AVG update servers. In this case, yu need t define the prxy server settings fr all yur statins. T d s, fllw these steps: In the AVG Admin Cnsle select the Shared settings fr statins item frm the upper menu Tls. Navigate t Update and select the Prxy item. In the right part f the dialg select Use prxy and define Manual r Aut cnfiguratin, depending n yur netwrk settings. Click OK t cnfirm the changes. Wait until all statins have been synchrnized. (Default synchrnizatin perid is 60 minutes.) Alternatively, yu can frce immediate synchrnizatin f all statins: Right-click n the Statins nde and frm the cntext menu select Synchrnize settings. 2. Deply the UpdatePrxy rle f the AVG Admin Server t wrk as a mediatr (i.e. a prxy server) between the fficial AVG update servers and yur statins. It dwnlads all necessary update files requested by AVG statins cnnected t yur Data Center. By using this, yu will preserve bandwidth. Yu can als ptinally deply mre than ne UpdatePrxy server and split the lad amng tw r mre servers (depending n yur netwrk size). T deply the UpdatePrxy rle t yur AVG Admin Server, simply select frm the Windws Start menu/all prgrams/avg Remte Administratin/AVG Admin Server Deplyment Wizard item and in the secnd step f the wizard tick the checkbx UpdatePrxy rle and cmplete the rest f the steps. Additinally, if yu need t set yur internet prxy server t allw the AVG Admin Server t dwnlad update files frm AVG update servers, fllw these steps: Open AVG Admin Server settings frm the Tls menu in the AVG Admin Cnsle. Navigate t the UpdatePrxy tab and in the Internet Cnnectin sectin check the Use prxy server 179

181 ptin. Fill in yur prxy server details and press OK t cnfirm yur chice AVG Admin Cnsle Cntext Menu If yu right-click n the Statins item in the left tree a new cntext menu will appear with the fllwing ptins: New grup - allws yu t create a new grup (mre infrmatin n grups can be fund in the Statin grups chapter). Synchrnize settings - will ask fr immediate synchrnizatin f settings with statins. Ask t perfrm prgram update - will ask all statins t start the prgram update prcess. Ask t perfrm virus database update - will ask all statins t start the virus database update prcess. Ask t rllback last antivirus database update - will ask all statins t use the previus virus database versin and disregard the last ne. Delete temprary update files - sends request t all statins t remve temprary update files. Ask fr scan results - will ask all statins fr scan results. Generate new reprt - starts the Graphic reprts generatin dialg. If yu right-click n the New Statins item in the left tree r any existing grup a new cntext menu will appear with the fllwing ptins: New grup - allws yu t create a new grup (mre infrmatin n grups can be fund in the Statin grups chapter). Edit grup - allws yu t change the grup name and descriptin (des nt apply fr the New statins grup). Delete grup - allws yu t delete the selected grup (des nt apply fr the New statins grup). Access cntrl fr grup If yu are using the Full access cntrl feature (Data Center upper main menu f the AVG Admin Cnsle, Data Center settings menu item) and have at least ne user accunt created, yu can use this feature t set access rights t the selected grup f statins. Duble-click n ne f accunts' names t trigger a rll-dwn menu (r right-click n it t trigger the cntext menu with same cntents). Frm there, yu can chse the permissin type: Full access - the chsen user accunt will have the full access t the grup. Read nly - the chsen user accunt will be nly able t view the grup. 180

182 N access - the chsen user accunt will have n access t the grup at all. Grup setting Shared settings fr grup - pens shared settings fr grup. Shared firewall settings fr grup - pens shared Firewall settings fr grup. Synchrnize settings - will ask fr immediate synchrnizatin f settings with statins. Cpy settings t... - triggers a new dialg: Use this dialg t cpy grup settings between grups, statins and/r applicatin servers. Yu can select bjects yu want t cpy the cnfiguratin t by chsing a grup frm the rll dwn menu, and/ r selecting separate grup r statin by checking the checkbx near its name. When yu're dne, click OK buttn t cnfirm yur chice. Imprt settings... - allws yu t lad settings frm the cnfiguratin file f yur chice and apply them t a selected grup f statins. This file (in.pck frmat) may r may nt include Firewall settings (depending n the statin r a grup f statin previusly used fr its creatin). Fr mre inf n creatin f cnfiguratin files, see the descriptin f Exprt settings... item belw. Exprt settings... - allws yu t save settings (including Firewall settings, if Firewall is present n at least ne f the statins) fr the selected grup f statins t a single cnfiguratin file (in.pck frmat). Yu will be asked t specify where yu wish this file t be stred. Settings frm the cnfiguratin file can be applied t any statin r a grup f statins (via abve-mentined Imprt settings... item). Tasks related t Update Ask t perfrm prgram update - will ask all statins t start the prgram update prcess. Ask t perfrm virus database update - will ask all statins t start the virus database update prcess. Ask t rllback last antivirus database update - will ask the selected statin t use previus virus database versin and disregard the last ne. Delete temprary update files - sends request t all new statins t remve temprary update files. Ask fr scan results - will ask all statins fr scan results. Generate new reprt - starts the Graphic reprts generatin dialg. Other right-click cntext menu cntrls are available when used in the current view sectin (right-clicking n a statin): Statin verview - will launch a statin verview dialg that cntains well arranged detailed infrmatin 181

183 related t such statin. The dialg ffer the fllwing wrking buttns: Settings - pens statin settings. Firewall Settings - displays Firewall settings f the currents statin. Available nly if there is the Firewall cmpnent installed. Exprt - allws yu t exprt the infrmatin int a.csv file. Clse - clses the dialg. Statin settings: Settings - pens statin settings. Firewall settings - displays Firewall settings f the currents statin. Available nly if there is the Firewall cmpnent installed. Synchrnize settings - will ask fr immediate synchrnizatin f statins' settings with the AVG Data Center. Refresh cmpnents state - will refresh the state f all cmpnents. Cpy settings t... - triggers a new dialg: Use this dialg t cpy applicatin server settings between grups, statins and/r applicatin servers. Yu can select bjects yu want t cpy the cnfiguratin t by chsing a grup frm the rll dwn menu, and/r selecting separate grup r statin by checking the checkbx near its name. When yu're dne, click OK buttn t cnfirm yur chice. Imprt settings... - allws yu t lad settings frm the cnfiguratin file f yur chice and apply them t a selected applicatin server. This file (in.pck frmat) may r may nt include Firewall settings (depending n the statin r a grup f statin previusly used fr its creatin). Fr mre inf n creatin f cnfiguratin files, see the descriptin f Exprt settings... item belw. Exprt settings... - allws yu t save settings (including Firewall settings, if Firewall is present n at least ne f the statins) fr the selected applicatin server t a single cnfiguratin file (in.pck frmat). Yu will be asked t specify where yu wish this file t be stred. Settings frm the cnfiguratin file can be applied t any statin, applicatin server r a grup f statins (via abve-mentined Imprt settings... item). Statin descriptin 182

184 Simply enter brief descriptin f the selected statin int this dialg's text bx and press OK. Ask statin fr its descriptin - will ask the selected statin fr its descriptin. If available, the descriptin will be displayed in the Descriptin clumn. Statin shutdwn r restart This dialg lets yu shutdwn r restart the selected statin. Chse the actin frm the first rll-dwn menu, then the delay frm the secnd ne. Tasks related t Scan: Ask fr scan results - will ask the selected statin fr scan results. Shw the infected scan results - will shw nly test results with infectins f the selected statin. Shw Virus vault - will shw the Virus vault cntent f the selected statin. 183

185 Use the Refresh buttn t btain the mst current Virus Vault findings. T wrk with individual threats, use ne f the fllwing buttns: Restre - select a threat r threats yu wish t restre n the statin and click this buttn. Delete - use this buttn t delete the selected threat(s). Manage scans - in rder t view and manage scans using this functin, the statin in questin must be running and cnnected t the Datacenter. Yu have the fllwing cntrl ptins: Refresh - btains the mst recent infrmatin abut scans frm the statin. Start - starts the selected scans n the remte statin. Resume - resumes the selected scans n the remte statin. 184

186 Pause - pauses the selected scans n the remte statin. Stp - stps the selected scans n the remte statin. T clse the windw, use the Clse buttn. Launch scan n the selected statins A new dialg will appear. Chse frm the rll-dwn menu, whether yu want t Scan whle cmputer, launch a Scheduled scan, r Anti-Rtkit scan. then press OK t send yur request t the selected statin. Tasks related t Update: Ask t perfrm prgram update - will ask the selected statin t start the prgram update prcess. Ask t perfrm virus database update - will ask the selected statin t start the virus database update prcess. Ask t rllback last antivirus database update - will ask the selected statin t use previus virus database versin and disregard the last ne. Delete temprary update files - sends request t selected statin(s) t remve temprary update files. Statin statistics: Shw Firewall lg - will shw the Firewall cmmunicatin lg frm the selected statin. Shw events f the selected statin - will shw events related t the chsen statin. Shw Event histry lg - will shw Event histry lg f the chsen statin. Shw Scanner and Anti-Spam cmpnents statistics - pens statistics fr Scanner and Anti-Spam cmpnents. Gather diagnstic data - asks the selected statin fr diagnstic data which yu can either send directly t the AVG Technical supprt r save lcally fr further prcessing: 185

187 Click the Next buttn t start dwnlading the diagnstic data. It may take a while t dwnlad all the necessary data, s please be patient. Once finished, yu will experience the fllwing dialg: Use Save buttn t stre the data n yur hard drive fr later use (i.e. sending by ). Click Send fr sending the cntents directly: 186

188 Fill in yur address and briefly describe yur prblem with the statin t the next field. If yu need t enclse sme additinal files (e.g. a screensht r sme lgs previusly requested by AVG Technical supprt), use the Attach buttn t chse them nw. T remve an unwanted attachment, select it and use the Remve buttn. If yu use prxy server in yur netwrk, fill in als yur prxy server details by pening the Prxy settings dialg. T cmplete the prcess click the Send buttn. Generate new reprt - starts the Graphic reprts generatin dialg. Add t grup - will add the selected statin t a grup. Remve frm grup - will remve the selected statin frm an user-created grup. Delete statin - will delete the statin frm the AVG Data Center. Check statins availability This dialg allws yu t find ut, which statins are available (nline) and which are nt (ffline). Yu will see each statin's state in the clumn t the right f its name. T check availability again, press the Check again buttn, r duble-click the statin's name Statin Grups The administratr can define statin grups as the need arises. All bjects included in the grup then take the cnfiguratin set up fr this grup. This way the administratr can define the grup cnfiguratin, and change the cnfiguratin previusly set fr a specific statin by simply assigning the statin int a grup. Statin assignments int grups make administratin much easier, and shuld be used if the number f statins exceeds the number f recrds fr ne screen (i.e. apprximately bjects). The prcedure f creatin and administratin f statin grups is the same in bth cases. The fllwing text describes the respective prcedure fr statins: 187

189 Create a new grup T create a new grup, fllw these steps: In the navigatin tree right-click n the Statins grup. Frm the cntext menu select the New grup item, and specify its name Press the Enter buttn t cnfirm the creatin f the grup Immediately after creating the grup, a new shared settings bject is created in the AVG Data Center that can be further edited. All members f the new grup then autmatically share this bject s cnfiguratin. Delete a Grup The Delete grup prcedure is analgical t the grup creating: Click the right muse buttn ver the name f the grup that yu want t delete Frm the newly-pened cntext menu select the Delete grup item Using the same cntext menu yu can als rename grups (thrugh the Edit grup item). Mving statins between grups Yu can quickly mve ne r multiple statins between individual grups. T d s, select ne r mre statins, click left muse buttn and while hlding it, drag the cursr t the target grup and release t cmplete. Statins can be assigned int a statin grup als using the cntext menu Add t grup item. Yu can highlight and assign mre statins at nce. The New statins grup is a specific system grup that cannt be deleted. Statins newly cnnected t the AVG Data Center are autmatically assigned t this grup, unless yu chse t assign them t a different grup during remte installatin. All statins are visible in the tp Statins grup Sidebar/Desktp Gadgets Yu can ptinally chse t include a sidebar/desktp gadget with infrmatin related t AVG Remte Administratin. Nte: The Windws Desk tp Gadgets (als called Windws Sidebar in Windws Vista) are available fr Windws Vista and Windws 7 perating systems and basically it displays a sidebar anchred t the side f the desk tp. These gadgets can perfrm varius task s, such as displaying a statistical infrmatin, shwing lgin screens etc. In rder t include the Windws sidebar/desktp gadget fr AVG Remte Administratin in yur Windws, yu need t have it installed first - i.e. t check the checkbx (default ptin) in the setup dialg (see Installatin Type chapter fr mre infrmatin). T enable it, simply navigate t the Gadgets sectin f yur Windws (usually right-click n the desktp and 188

190 frm the cntext menu select Gadgets item). Frm the screen select AVG Remte Administratin gadget (AVG lg) and drag it t yur desktp where cnvenient. A flating windw similar t this ne shuld appear n yur desktp: Clicking the Nn-Cmpliant statins link will pen a brwser windw with the list f statins in that state. Clicking the Optins icn ( ) pens a lgin screen fr AVG Data Center: Use the frm t quickly cnnect t a different Data Center and display adequate results within the gadget. 189

191 10. Hw t... This chapter describes hw t d selected tasks in AVG AntiVirus Business Editin. Currently cvered tpics: Hw t cnnect statins t AVG Data Center Hw t migrate statins frm/t different Datacenter Hw t synchrnize statins Hw t slve update related issues Hw t change user interface language Hw t use Micrsft SQL Server database system Hw t Cntrl statin users actins Requests handling and status messages Hw t manage access rights Hw t maintain the Data Center database List f AVG Setup Parameters Nte: If yu experience any prblems with the remte administratin/installatin/cnnectin even after reviewing the chapters belw, please try t find the crrect answer in the FAQ (Frequently Ask ed Questins) lcated at Hw t Cnnect Statins t AVG Datacenter Yu have basically tw ptins fr cnnecting statins t yur AVG Data Center: AVG Netwrk Installer Wizard Manual cnnectin Cnnecting Statins Manually Directly, yu can install AVG manually n every single statin/server in the netwrk, and then cnnect them (manually) t the AVG AntiVirus Business Editin. This ptin can be used fr all Windws platfrms. T be able t successfully manage yur AVG statins remtely, yu must include the Remte Administratin cmpnent during the AVG installatin prcess. Once this cmpnent is crrectly installed, yu must manually specify the crrect AVG Data Center Cnnectin String. Fr mre infrmatin abut the Cnnectin String see chapter Cnnectin String. Fr a detailed descriptin f AVG installatin please refer t the AVG Internet Security (r yur apprpriate editin) User Manual; available fr dwnlad in the dwnlads sectin f AVG website ( us-en/hmepage). 190

192 Nte: Yu can als insert the AVG Data Center cnnectin string directly during AVG installatin n the statin. T insert the string n the statin, pen the AVG User Interface and navigate t the Advanced settings (via upper menu Optins/Advanced Settings). Select Remte Administratin grup. In the right part f the dialg fill in the fllwing entries: Server - enter yur AVG Data Center server name r IP address. Prt - enter yur AVG Data Center server prt (default is 4158). If yur AVG Data Center requires username and passwrd fr cnnectin, als fill in these details: Lgin name - enter username. Passwrd - enter passwrd. We recmmend keeping Prt fr incming messages with the default value. Enter all required infrmatin and then use the Test cnnectin buttn t verify the cnnectin. If it fails, cnsult the Netwrk requirements chapter fr a pssible slutin. 191

193 10.2. Hw t Migrate Statins frm/t Different Data Center This chapter describes migratin f statins frm a different AVG Data Center. The fllwing tw tpics are cvered: Imprting Statins and Settings frm AVG Data Center 2013 Migrating Statins t anther AVG Data Center Imprting Statins and Settings frm AVG Data Center 2013 Althugh the new versin f AVG AntiVirus Business Editin is backward cmpatible with the previus versin, yu can als imprt AVG Data Center 2013 statins via the AVG Admin Deplyment Wizard during creatin f a new database. Imprting prcedure: 1. Prepare an exprt f yur AVG Data Center T d s, pen AVG Admin Cnsle and frm the menu Data Center select Database Exprt. Chse a desired flder and press OK. Nte: The target flder shuld be empty, since multiple files will be exprted. 2. Open the AVG Admin Deplyment Wizard. Chse t create a new empty Data Center Database and during the Data imprt step, select the flder int which yu exprted yur frmer data. 3. Finish the deplyment prcess as usual Migrating Statins t anther AVG Data Center In rder t mve yur statins t a different AVG Datacenter yu need t firstly deply the AVG Admin Server t a different cmputer (if yu have nt dne s already). Once yu have yur new AVG Datacenter ready, yu need t prvide a new cnnectin string fr all statins yu wish t cnnect t it. T reflect the new settings f yur statins, fllw these steps: 1. In the AVG Admin Cnsle select Tls frm the upper main menu and chse the Shared settings fr statins item. 2. Select the Remte Administratin. 3. Fill in the new server address and prt number. Clse the dialg by clicking the OK buttn. 4. Wait until all statins get synchrnized. (Default synchrnizatin perid is 60 minutes.) Alternatively, yu can frce immediate synchrnizatin f all statins: In the navigatin tree right-click n the Statins nde and select Synchrnize settings frm the cntext menu. T verify successful migratin f the statins, cnnect t yur new AVG Data Center: 192

194 1. In the AVG Admin Cnsle click n the upper menu Data Center and select the Cnnect T AVG Data Center item. 2. Enter the new server address and prt number, alternatively als a username and passwrd, if required. 3. Cnfirm yur chice by clicking the OK buttn. Yu can als exprt the whle existing cntent f yur AVG Data Center and then imprt it t the newly created ne. T d s, fllw these steps: 1. T exprt the existing AVG Data Center cntent navigate t the Data Center/Database exprt upper menu item. 2. Yu will be asked t chse a destinatin flder. Once yu cnfirm yur chice, the exprt will begin. 3. T imprt the data back t a new AVG Data Center, start AVG Admin Server Deplyment Wizard n the server, where yu wish t imprt the data back. G thrugh the wizard and in the Database update/ creatin step select Create new empty Data Center database. 4. Cntinue t the Data imprt step, check the Imprt data int the database frm flder checkbx and fill-in the path t the recently exprted/saved backup flder. 5. Cnfirm yur chice and finish the wizard. Upn its cmpletin, the riginal data will be available in the new AVG Data Center Hw t Synchrnize Statins The synchrnizatin prcess is described in the AVG Admin Cnsle/Synchrnizatin prcess chapter Hw t slve Update related issues If yur statins are nt up-t-date, yu may need t verify, that they are crrectly cnnected t yur Data Center and if updates can be triggered remtely. We recmmend fllwing these steps: First try t update the statins manually t see, if the statins are respnding crrectly. T d s, in the AVG Admin Cnsle right-click n the Statins nde r a particular statin in statins view and frm the cntext menu select Tasks related t Update/Ask t perfrm virus database update item. Watch the status windw in the AVG Admin Cnsle and check fr errr messages. T be cmpletely sure, that the update was successful, synchrnize the settings (right-click n the Statins nde r a particular statin in a statins view and frm the cntext menu select Statin settings/refresh cmpnent states) and then pen the Versins tab in the statins view. Here yu can see, if all databases have been updated. If the update went crrectly, but after sme time the statins becme ut-f-date again, check the fllwing settings: 1. Frm the upper menu Tls select the Shared settings fr statins item. 2. Navigate t the Schedules and select Virus database update schedule. 3. In the right part f the dialg verify, that the Enable this task checkbx is ticked and als, that the schedule is predefined the way yu require it. Click OK t clse the dialg and cnfirm the changes. 193

195 Nte: Yu shuld repeat this actin als fr Prgram update schedule. 4. Right-click n the Statins nde r a particular statin in a statins view and frm the cntext menu select Statin (grup) settings/synchrnize settings. If yu received an errr during the previus steps, r yur statins still shw nn-cmpliant cnditins as far as the updates are cncerned, try t cntinue with these steps: 1. Frm the upper menu Tls select the Shared settings fr statins item. 2. Navigate t the Update and select URL. 3. In the right part f the dialg verify, that the crrect update addresses are entered. I.e. if yu re using the UpdatePrxy rle f the AVG Admin Server, yur AVG Admin Server address shuld be visible. Otherwise, yu shuld see the default AVG update servers (see belw). 4. Crrect the addresses, if needed, and click OK t cnfirm the changes. 5. Wait until all statins get synchrnized. (Default synchrnizatin perid is 60 minutes.) Alternatively, yu can frce immediate synchrnizatin f all statins: Right-click n the Statins nde and frm the cntext menu select Synchrnize settings. If yu are nt getting updates t yur AVG Admin Server UpdatePrxy at all and yur Internet cnnectin is wrking crrectly, try t check the AVG Admin Server status page first. T d s pen yur AVG Admin Server IP address r dmain name with the crrect prt number (default is 4158) in yur web brwser. Fr example: In the UpdatePrxy server rle sectin yu will find the UpdatePrxy status as well as dwnlad/uplad statistics. If this seems t be incrrect r yu still think that there is an errr, try t deply the UpdatePrxy rle f the AVG Admin Server again. T d s, run the AVG Admin Server Deplyment Wizard again - fllw the steps described in the AVG Admin Deplyment Wizard chapter. In the Cnfiguratin f update servers step, check that the update server is set crrectly. Default update servers are as fllws: Primary update server address: - fr statins with AVG - fr statins with lder AVG 2013 Backup update server address: - fr statins with AVG - fr statins with lder AVG 2013 Finish the Wizard by cnfirming all steps. 194

196 10.5. Hw t Change User Interface Language During installatin f AVG yu have the ptin t chse the user interface language yu prefer. If, fr sme reasn yu need t use the applicatin als in a different language, yu can change it by fllwing this prcedure: When starting AVG cmpnents, it is pssible t use this cmmand line parameter t change the language f the user interface: Parameter Meaning /LNG=xxxx If the required language versin is available, it will be used. Otherwise the applicatin will chse the language accrding t the perating system language. The pssible values are: CZ - Czech user interface US - English user interface GE - German user interface FR - French user interface PB - Brazilian Prtuguese user interface IT - Italian user interface ES - Spanish user interface PL - Plish user interface JP - Japanese user interface KO - Krean user interface PT - Prtuguese user interface RU - Russian user interface TR - Turkish user interface ZT - Traditinal Chinese user interface ZH - Simplified Chinese user interface 195

197 Example usage: Frm the Windws Start menu chse Run and enter yur requested cmpnent with path and apprpriate parameter. Fr example: Nte: We assume that yu have installed AVG t the fllwing destinatin: C:\Prgram Files\AVG\AVG Admin\ If nt, change the paths belw accrdingly. T start AVG Admin Cnsle in German language: "C:\Prgram Files\AVG\AVG Admin\Cnsle\AVGAdminCnslea.exe" /lng=ge T start AVG Netwrk Installatin Wizard in German language: "C:\Prgram Files\AVG\AVG Admin\Cnsle\AVGNetwrkInstaller.exe" /lng=ge T start AVG Admin Deplyment Wizard in German language: "C:\Prgram Files\AVG\AVG Admin\Server\AVGAdminServerWizard.exe" /lng=ge T start AVG Admin Server Mnitr in German language: "C:\Prgram Files\AVG\AVG Admin\Server\AVGAdminServerMnitr.exe" /lng=ge Hw t use Micrsft SQL Server database system If yu wish t use Micrsft SQL Server (r Micrsft SQL Server Express) fr string Data Center data, yu have t install it first it is nt a part f AVG AntiVirus Business Editin installatin and it is therefre impssible t generate any f its parameters using the AVG Admin Deplyment Wizard. When installing SQL Server, it is vital t remember that AVG Remte Administratin requires administratr privileges t access Micrsft SQL database. Therefre, in the Database Engine Cnfiguratin step f SQL Server installatin it is necessary t chse Mixed authenticatin mde (NOT preselected Windws authenticatin mde) and t specify the passwrd fr the SQL Server system administratr accunt (r accunts). 196

198 This passwrd has t be entered int the Administratr s passwrd field f the Micrsft SQL Server Credentials dialg Hw t Cntrl statin users actins This chapter shrtly describes examples hw an administratr can remtely cntrl actins f AVG users n statins. By default, all actins within AVG user interface are allwed t be changed/interrupted by user n the lcal statin. There are three main ways hw t manage users' access: Allwed actins It is pssible t disallw access t different actins n a lcal statin by managing allwed actins - fr mre infrmatin see chapter Cnfiguratin/Shared Settings fr Statins/Grups/Allwed Actins. Mandatry settings The mandatry/mnitred settings can be used fr disabling/enabling varius actins within the statin settings. By marking an item as mandatry, the user n the lcal statin will nt be able t custmize it. Fr mre infrmatin see chapter Cnfiguratin/Shared Settings fr Statins/Grups/General cntrl and pririty levels. Scheduled scan cancellatin 197

199 Yu can decide, whether yu want t allw the lcal user t stp a running scheduled scan r nt. This can be dne via Shared settings fr statins/grups r in the individual statin settings. T d s, navigate t Schedules/Scheduled scan item and in the right part f the dialg tick the User can stp a running task checkbx Requests handling and status messages This chapter describes requests, their handling and prcessing within AVG Data Center. Requests sent t a single statin If a request is invked frm AVG Admin Cnsle (e.g. request fr settings synchrnizatin, update perfrming, etc.) a message appears in the Status Windw and at the same time, the request is stred within the AVG Data Center. Then the statin is ntified abut the request and if it is nline, it will start prcessing it immediately. Infrmatin abut the result is delivered back t the AVG Data Center and instantly displayed in the Status windw. Errr messages appear in red clr. In special cases tw situatins may happen: The statin is nline but fr sme reasn cannt accept the request (e.g. ntificatin prt is nt wrking crrectly fr sme reasn), the server will try t peridically delivery the request (default interval is five minutes). Nte: This interval can be changed in Shared settings fr statins/grups, Remte Administratin item, advanced settings sectin, Retrieve messages frm server every drp dwn menu. The statin is ffline and will receive the request immediately after it gets nline. In case f special request that requires mre time, the status windw will display a message saying, that the statin has started prcessing the request and as sn as it finishes als the result. Requests sent t grups/all statins Sme requests can be sent t a grup r all statins (by right-clicking n a grup name r n statins item and chsing and actin frm the cntext menu). Such request is stred in the AVG Data Center and then distributed by AVG Admin Server t individual statins f the chsen grup. Als the result is later displayed individually fr each statin. Duplicated requests If a same request is sent multiple times t a statin, it is nt stred in AVG Data Center and the statin will nly prcess the first ne. This applies als t ffline statins. In ther wrds there is n need t send mre than ne request, since the duplicated requests are disregarded. Requests expiratin Requests, which are nt prcessed in 30 days are deleted frm the AVG Data Center. 198

200 10.9. Hw t manage access rights If yu require mre peple t access AVG Admin Cnsle and administer statins/settings n a different level, yu can create varius user accunts with miscellaneus access rights. T manage access t the AVG Data Center via AVG Admin Cnsle, navigate t the Data Center upper menu and select AVG Data Center settings item. At the bttm f the dialg chse Full access cntrl ptin. A new dialg will appear: 199

201 The Accunt list sectin cntains list f currently available usernames and their states. By default, there is nly ne accunt available - administratr with a blank passwrd. If yu intend keeping this accunt fr further use, we strngly recmmend t chse a prper passwrd first (see belw hw t d this). The right-muse buttn cntext menu has the fllwing ptins: Active If yu right-click n an existing accunt name, yu will be able t activate r deactivate it by this functin. Please nte, that yu need t have at least ne accunt active! New Accunt Select this ptin t create a new user accunt: 200

202 Enter the accunt name and passwrd (twice fr verificatin). The Assciated Windws system lgin fr SSO field can be used fr entering an existing Windws system lgin name. If yu then lgn t Windws under this username, yu will als be able t lgin t the AVG Data Center withut entering any passwrd. Nte, that the accunt name r passwrd des nt have t be the same, as the Windws system lgin name. Optinally, yu can add sme accunt descriptin. Edit Accunt This ptin will allw yu t edit an existing accunt. Clne Accunt Right-click n an existing accunt and chse this ptin t clne its settings int a new ne. Yu will be required t enter new accunt name, passwrd etc. Delete Accunt This ptin will allw yu t delete an existing accunt. T each accunt crrespnds number f accunt rights and grup access ptins. By default, all actins are preset as allwed. T change the settings, simply click n the accunt name yu wish t change and mdify the items in the right part f the dialg, either n the Accunt rights tab, r the Grup access tab. Accunt rights tab This tab cntains list f actins available fr the chsen accunt name. T frbid an actin, uncheck the checkbx next t its name. If yu uncheck the checkbx next t the name f categry (like Statins, Scans etc.), yu will frbid all actins frm this categry. 201

203 Grup access tab The Grup access tab allws yu t set access rights t user defined grups f statins. Duble-click n ne f these grups t trigger a drp dwn menu (r right-click n it t trigger the cntext menu with same cntents). Nw chse the permissin type. Yu can give the user f the accunt the Full access t the grup, allw him/her just t view the grup by selecting Read nly, r cmpletely frbid him/her t access the grup by chsing N access ptin Hw t maintain the Data Center database AVG Data Center database maintenance is easy due t predefined scripts, that can be easily accessed frm the Tls/Database Maintenance upper menu. The predefined scripts are as fllws: Unify statins with equal identificatin Chsing this script will remve duplicated statins frm the AVG Data Center accrding t chsen statin identificatin methd (e.g. if the identificatin methd is IP address, all statins with the same IP address will be remved). Individual settings f remved statins will be deleted and nly the newest statins will be preserved. Delete bjects whse wner is nt available in the AVG Data Center anymre Chsing this script will remve all settings, tests, rules and the scheduled tasks belnging t statins that n lnger exist in the AVG Data Center anymre frm the AVG Data Center. Remve unused update servers 202