PLuS get all this InCLuded: Home PHone unconditional Call Forwarding: busy Call Forwarding: Selective Call Forwarding: Selective Call rejection:

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1 Home PHone Home MI-Connection gives you all the phone features you expect without all the extra charges and fees. For one low price you get unlimited local and long distance calling to the U.S., Canada and other select territories. PLuS get all this InCLuded: unconditional Call Forwarding: Forward all incoming calls on to an alternative number, without ringing your phone. busy Call Forwarding: Forward incoming calls to an alternative number only when your line is busy. Selective Call Forwarding: Select a list of calling numbers whose calls will automatically be forwarded. Selective Call rejection: Select a list of numbers from which incoming calls are to be rejected. anonymous Call rejection: Automatically rejects all calls from withheld numbers. Priority Call: Select a list of numbers from which incoming calls will ring a distinctive tone. reminder Call: This feature will assist you to remember recurring or one-time appointments. Speed Calling: Allows one-digit or two-digit codes to be used as shortcuts for selected phone numbers. Call hold: Put a call on hold and then dial another number. Call blocking: Block outgoing calls of certain types of numbers from your line. distinct ring (teen Line): This service includes one additional line, but can add up to two more lines for $4/month enhanced Service: Upon emergency, your telephone number is automatically routed to the appropriate Public Safety Answering Pint for your address. battery back-up: Your voice service is installed with a battery back-up for use during the loss of electric power. 4 popular calling features: Caller ID, Call Waiting, 3-Way Calling, and Caller ID with Call Waiting. Voice mail available for just $3.95 per month! 7

2 We make the switch easy you can keep your current phone number and phones. At MI-Connection, we offer unlimited local and unlimited local long distance packages, so you can spend as much time as you want catching up and never worrying about counting minutes. We promise your bill will be the same low rate month after month. Also, if you bundle your phone service with your TV and Internet services, you can enjoy even more savings! 8 Pricing subject to change. Unlimited long distance calling applies to direct-dialed calls from home to locations in the U.S., Canada., Puerto Rico and other select territories. Unlimited local applies to direct-dialed local calls from home to locations covered by the plan. Contact MI-Connection for applicable coverage areas. Service (including 911/emergency services) may not function after an extended power outage. Transfer of existing telephone number not always available.

3 residential voice feature guide PIN Change This service allows you to change your personal identification number (PIN). A PIN is used to access Remote Access to Call Forwarding and to deactivate Call Blocking. The default access code for this service is as follows: To access the PIN change service, press *319 After dialing the access code, to change the PIN from the handset: When prompted, enter your current PIN If the current PIN is correct, your are prompted to enter a new four-digit PIN (The value 0000 is not valid) An announcement confirms the new four-digit PIN Caller ID This service displays the name of the incoming caller on your telephone, if your phone has a Caller Display screen or Caller Display unit. Call Waiting This service notifies you that a second call is on the line and allows you to switch between the calls. You are notified by a tone when a call is waiting. Press flash to swap between calls. To disable call waiting on a per call basis, dial *70 and then dial your number as usual. Call Waiting w/caller ID This service displays the calling number and/or the calling name (depending on whether you have Calling Number Delivery and/or Calling Name Delivery enabled) as part of the notification that there s a second call on the line. Speed Calling This service allows one-digit or two-digit codes to be used as shortcuts for selected phone numbers. Once the assigned code is entered, it automatically dials the phone number. Speed calling short codes may map to: Numbers in any format (such as 1-10 digits, digits, 10 digits, digits, digits, 7 digits) Any access codes, such as *72 Speed calling short codes may not map to combinations of access codes followed by numbers. For example, 9

4 a short code can map to either *72 access code or a particular phone number, but it cannot map to *72 followed by the phone number. The short codes have a one-digit range and a two-digit range. The defaults are 2-9 and respectively. To use speed calling, dial the short code and then either dial # or wait four seconds To configure one-digit speed calling, press *74 To configure two-digit speed calling, press *75 To add a short code mapping through the handset: Dial the one- or two-digit access code (*74 and *75 respectively). Enter the one-digit or two-digit short code, followed immediately by the number to which the short code maps. A confirmation tone is played, then after a second of silence, either the recorder tone or dial tone is played. Enhanced service (E-9-1-1) With Enhanced your telephone number is automatically routed to the appropriate Public Safety Answering Point (PSAP) for your address. The caller s address and information is displayed to the Public Safety dispatcher immediately upon receipt of the call. E provides emergency responders with the location of the emergency without the person calling for help having to provide it. This is a valuable service in an emergency should communicating one s location be difficult or impossible. Call Forwarding Features These services apply to calls that are not answered on your telephone and are forwarded to another number. They include Selective Call Forwarding, Busy Call Forwarding, and Unconditional Call Forwarding. Selective Call Forwarding This service allows you to select a list of calling numbers whose calls will automatically be forwarded. To configure SCF via the Screen List Editing menu, press *63 and follow the voice prompts. 10 Busy Call Forwarding This service forwards incoming calls to an alternative number only when your line is busy. The standard

5 access codes for this service are as follows: Dial *90 Wait for a confirmation tone, then dial the number to forward to Wait for a confirmation tone If call is not answered, hang up and repeat the procedure To disable BCF, press *91 Unconditional Call Forwarding This service forwards all incoming calls on to an alternative number, without ringing your phone first. The standard access codes for this service are as follows: Dial *72 Wait for a confirmation tone, then dial the number to forward to Wait for a confirmation tone If call is not answered, hang up and repeat the procedure To disable UCF, press *73 Call Hold This service allows you to put a call on hold and then dial another number. You can then switch back to the first call (putting the new call on hold), and switch between the two callers. To put the current call on hold so that you can dial a second number: Hit flash-hook Dial *52 Dial Second Number You can hit flash-hook again to switch back to the first call (putting second call on hold), and again to switch between the two numbers. Anonymous Call Rejection This service automatically rejects all calls from withheld numbers. To enable ACR, press *77 To disable ACR, press *87 Selective Call Rejection This service allows you to select a list of numbers from which incoming calls are to be rejected. A rejection announcement is played to the calling party. 11

6 To configure SCR via the Screen List Editing menu, press *60 and follow the voice prompts 3-Way Calling This service allows you to call another party during an existing call and add this party to the call, creating a three-way conversation. To add a third party to an active call, flash-hook and then dial the third party s number. If the third party answers, flash-hook again to add both of you to the original call, connecting all three parties. If the third party does not answer or their line is busy, flash-hook twice to rejoin the original call. Priority Call This service allows users to select a list of numbers from which incoming calls will ring a distinctive tone. To configure the service through the handset, dial the access code, which takes you into the Screen List Editing menu system. The standard access code for this service is as follows: To configure Priority Call via the Screen List Editing menu, press *61 Distinct Ring (Teen Line) This service allows you to have up to three additional directory numbers while retaining only one physical line. Calls to the additional numbers go through to the existing phone line, but have a distinctive ring tone for each number. This service includes one additional line, but can add up to two more lines for $4 each per month. To activate the service, call Reminder Call This feature will assist you to remember recurring or one-time appointments. An announcement is played when you 12

7 answer. Reminder calls can be individual or regular reminders. The time at which the call is made is based on your local time zone. To enable an individual reminder call through the handset: Dial the appropriate access code (see below) An announcement will prompt the user to dial the desired time, in 24 hour clock format, followed by # An announcement will confirm that the reminder has been set, with the option to cancel at this point if desired To enable a regular reminder call through the handset: Dial the appropriate access code (see below) An announcement will prompt the user to dial the desired time, in 24 hour clock format, followed by * An announcement will prompt you to dial the repeat option code (see below) followed by # The options are every Monday (1) to every Sunday (7), every weekday (8) and every day (9) An announcement will confirm that the reminder has been set, with the option to cancel at this point if desired The default access codes for this service are as follows: To enable an individual reminder, press *310 To disable all individual reminders, press *311 To disable one individual reminder, press *312 To check individual reminders, press *313 To enable a regular reminder, press *314 To disable all regular reminders, press *315 To disable one regular reminder, press *316 To check regular reminders, press *317 By default, the number of retries made if the line is busy is set to 1, and the retry interval is set to 1 minute. Toll Restriction (Call Blocking) This service allows you to block outgoing calls of certain types of numbers from your line. The types of calls that can be blocked are: International calls Operator calls Directory calls 13

8 Calls to any call service access codes Note that when access calls to access codes have been blocked, users can still enter the codes to disable access code blocking and to check call blocking status. Certain types of calls are never blocked. These are: Toll-free calls Calls to service access codes Emergency calls To activate blocking for a certain type of call through the handset: Dial the appropriate access code An announcement confirms that call blocking has been activated To deactivate blocking for a certain type of call through the handset: Dial the appropriate access code An announcement prompts you to enter your PIN code Enter your PIN code An announcement confirms that call blocking has been deactivated The default access codes for this service are as follows: To enable call blocking: All calls except emergency calls, press *341 International calls, press *343 Operator calls, press *344 Calls to access codes, press *345 To disable call blocking: All calls except emergency calls, press *351 International calls, press *353 Operator calls, press *354 Calls to access codes, press *355 Call blocking takes priority over all other call services, including: Any type of call forwarding Selective and anonymous call rejection 14