At AVELING our approach to building a sustainable safety culture has stayed the same since our establishment in 1996:

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1 2015

2 AVELING As we make our way into 2015 we see a mixed industrial environment. Some organisations are flourishing and finding new opportunities, while others are being challenged by changes in technology, buying behaviour or competition from overseas. At times like these organisations begin looking to their people to help them pull through and thrive in a landscape that demands new ideas and new approaches. At AVELING we strongly believe that organisational best practice starts with a safety leadership culture. We believe that businesses find opportunities, efficiencies and sustainability through safe work practices. For this reason we have incorporated safety into each of our flagship courses. At AVELING we know that building a safety culture means educating, training and equipping everyone, at every level to ensure that they are empowered to work and behave safely. At AVELING our approach to building a sustainable safety culture has stayed the same since our establishment in 1996: We deliver relevant and practical training that is in keeping with industry best practice We actively engage participants in face to face, elearning or a blended settings, in a professional, positive and open learning environment We provide the highest level of customer service to our participants and sponsoring organisations We develop innovative and effective strategies to assist clients in creating and maintaining a compliant, capable and motivated workforce In 2015 we will continue our commitment to both safety leadership and our approach to effective learning. With all of this in mind I encourage you to explore our 2015 Course Directory to see how we can help you develop and maintain a safe and productive workforce. Tony Aveling Managing Director aveling.com.au 1

3 contents Foreword by Tony Aveling 1 Contents 2 About AVELING 4 Our Courses 5 Our Services 6 Incentives 7 Our Training Centre 8 1. Workplace Health & Safety Courses 9 Area Warden 10 Basic Chemical Spill Response 10 Fire Training (Use portable fire fighting equipment) 11 Manage Risk 11 MARCSTA Work Health and Safety 12 OHS for Managers 12 OHS for Supervisors 13 Safety and Health Representatives (Introductory) 13 Safety and Health Representatives (Refresher) 14 In Company Courses Appointed Persons Section Conduct Health and Safety Investigations 14 Job Safety Analysis (JSA) 14 MARCSTA Work Health and Safety 14 MARCSTA Work Health and Safety (Refresher) RIO Tinto Iron Ore Specific Courses 15 Iron Ore Essentials for Site - Contractors (IOE4S-C) & Iron Ore Essentials (IOE) 16 Isolation Training 16 Electrical Workers Competency, Arc Flash and Low Voltage Rescue 17 LOOK FOR THESE SYMBOLS New Course New Course 3. Leadership & Development Courses 18 Assessor Skill Set 19 Design, Develop and Plan a Course 19 Develop and Manage Work Priorities 20 Effective Toolbox Meetings 20 Facilitate Continuous Improvement 21 Fundamentals of Supervision 21 Language, Literacy and Numeracy Skills (Face to Face course) 22 Lumina Learning Psychometrics 23 Lumina Spark Practitioner Workshop 24 Managing a Work Area 25 Safety Leadership for Supervisors 26 Trainer Skill Set 27 Undertake Project Work 27 In Company Courses Becoming Management Material 28 Building Self Esteem and Assertiveness Skills 28 Business Writing that Works 28 Change Management 28 Coaching for Success 28 Communication Strategies 28 Conflict Resolution 28 Critical Elements of Customer Service 28 Emotional Intelligence 28 Influence and Persuasion 28 Managing Pressure and Maintaining Balance 28 Meeting Management: 28 Negotiating for Results 28 Problem Solving and Decision Making 28 Project Management Fundamentals 28 Public Speaking 28 Team Building 28 Time Management 28 Courses with this symbol contain national units of competency 2 Telephone

4 4. Certificate & Diplomas 29 Certificate III in Work Health and Safety 30 The Journey Program for Safety Leaders Certificate IV in Work Health and Safety 31 Certificate IV in Frontline Management 32 Certificate IV in Leadership and Management 33 Certificate IV in Training and Assessment 34 Diploma of Leadership and Management 35 Diploma of Management 36 Manual Handling for Hospitality 49 Manual Handling for Mining and Construction 49 Manual Handling for Retail and Warehouse 50 Manual Handling in the Workplace 50 Maritime Dangerous Goods (AMSA approved) 51 Office Induction 51 Participate in Safe Food Handling Practices 52 Permit to Work Essentials 52 Personal Protective Equipment (PPE) Safety Essentials 53 AVELING 5. elearning 37 Appointed Persons (Section 44) 38 Business Ethics and Code of Conduct 38 Chain of Responsibility 39 Compressed Gas Cylinder Safety 39 Confined Space Safety Essentials 40 Customer Service Skills 40 Drug and Alcohol Awareness 41 Electrical Safety Awareness 41 Fatigue Management Awareness in the Workplace 42 Fatigue Management in the Mining Industry 42 Fatigue Management in the Transport Industry 43 Food Safety Supervisor 43 Forklift Safety Awareness 44 General Health and Safety Responsibilities Awareness (WHS and OSH) 44 Hazardous Substances Safety Essentials 45 Initial Accident Response 45 Language, Literacy and Numeracy Skills (Online course) 46 Load Restraint Awareness for Road Transport 46 Local Government Safety Induction 47 Lockout Tagout Procedures 47 Manual Handling and Ergonomics for the Office 48 Manual Handling for Health Care 48 Record Keeping Awareness in the Public Sector 53 Responsible Service of Alcohol (RSA) 54 Risk Management 54 Safety Induction Standard 55 Safety Induction Advanced 55 Silica Safety Awareness 56 Slips, Trips and Falls 56 Static Electricity Awareness 57 Time Management 57 Use Hygienic Practices for Food Safety 58 UV and Heat Awareness 58 WA Transport Compliance & Enforcement Laws 59 White Card (CPCCOHS1001A) Work safely in the construction industry 59 Working at Heights Safety Awareness 60 Workplace Bullying and Harassment Awareness Mental Health & Wellbeing 62 An Introduction to Workplace Mental Health 63 Mental Health for Fly-in, Fly-out (FIFO) Workers & Managers 63 An Introduction to Workplace Suicide Prevention 64 aveling.com.au 3

5 about aveling OUR HISTORY OUR APPROACH In 1996 Tony Aveling created Tony Aveling & Associates. Now known as AVELING, Tony grew the organisation from a sole-trader organisation offering a single course, to be one of the most recognised training providers in Western Australia. With over seventeen years experience, AVELING is now also one of the largest private training providers in Western Australia. Our success is demonstrated by our many clients including Rio Tinto Iron Ore (WA), Woodside, BHP Billiton, Bechtel, CBH Group, Toll Group, United Group, Honeywell Australia, State and Local government departments. OUR VALUES It s in our DNA to Develop, Nurture and Appreciate our people, our clients and the wider community. We strive to make a difference for this and future generations. Since the mid-90s, thousands of participants, from hundreds of organisations, have enhanced their knowledge through intensive AVELING courses, under the guidance of our experienced facilitators. AVELING has always been focused on making our courses engaging and practical. This focus means the skills and knowledge transfer is interactive, with constant feedback and practical examples that relate back to the participants workplace. Our Course Directory details our safety and leadership courses, many of which are nationally accredited by the Australian Skills Quality Authority (ASQA). We also deliver nationally recognised certificate and diploma level qualifications. At AVELING we see these accreditations and nationally recognised certifications as symbols of trust in our courses and method of training delivery. Developing training to promote and embed safe work practices for employees and leaders is at the very heart of AVELING. Our many years of developing courses which cater for both individuals and organisations has provided us a unique insight into how to prepare learners for practical workplace scenarios. This practical approach to learning is a cornerstone of every course we run. Nurturing learning through our dedication to individual, organisational and community based needs drives our commitment to our customers. As a family business we know how important it is that everyone plays their part in creating the right workplace culture Appreciating the role of all individuals including the participant, the employer, and the facilitator in the learning process is fundamental to our commitment to high quality professional and practical workforce development and training across the board. 4 Telephone

6 OUR COURSES SAFETY COURSES AVELING s programs support leading a safety culture, an integral value for every business. Our experienced safety facilitators deliver practical, up-to-date training for new and existing employees and for individuals who wish to advance their safety knowledge and skills. To do this we: Focus on the behavioural aspects of safety in all our courses Customise company specific safety induction training for medium and large sized companies. Deliver safety compliance training, including OHS for Managers and Supervisors and Appointed Persons (Section 44). Provide health and safety knowledge and skills training such as Area Warden and Fire Training. LEADERSHIP COURSES As a local WA business we understand the need to up skill people involved in supervisory and leadership roles. Many of our leadership courses have flexible pathways to certificate and diploma level qualifications. ELeARNING COURSES We have developed over forty publicly available training courses, offering organisations and individuals the opportunity to complete courses at any location, at any time. elearning courses from AVELING are very popular, as participants appreciate interacting with a trusted and respected Registered Training Organisation. Our elearning projects are successfully used by clients such as: Roy Hill Morris Corp NSCA Centurion Transport ISS Sodexo Honeywell CSIRO Local Governments Department of Education (WA) AVELING We provide: Short courses in which participants gain practical skills such as running meetings, time management and managing work areas. Workplace development courses covering project management, continuous improvement and workplace training and assessing. Our courses recognise the need for all leaders to be involved in building a safety culture and for that reason many of our courses include the development of behaviours essential for safety leadership. OUR FACILITATORS Experience matters when it comes to training, so we make sure that each of our facilitators has previously worked in an industry role. Some advantages include: Ideal for a remote site or shift workers. Reduced impact on business operations as courses can be completed when convenient and in multiple sessions. Participants are actively engaged through interactive media and real life scenarios. Training expenses and costs are lowered. Group bookings: AVELING offers a Group Booking System for online courses to easily manage the enrolments of your employees. Our online training is effortless to manage. You can view enrolments, course progressions, and final outcomes with a single click of a button. Technical support is also available. aveling.com.au 5

7 OUR SERVICES CUSTOMISED TRAINING SOLUTIONS PSYCHOMETRIC TESTING As a respected training provider we know that different businesses require different training solutions. For this reason we offer customised solutions that tailor courses and training programmes. Customised face to face training solutions At AVELING we are experienced in customising course materials and teaching methods. This helps when it comes to building customised training for your organisation. We offer: New course creation Modification of existing courses to your organisational needs Adapting materials to incorporate your organisation s culture Flexible time and location options Lumina Learning Psychometrics is a ground breaking psychometric testing tool. Developed in the UK by Lumina Learning, the tool is a fantastic new method for all managers, specialists, human resource consultants and team leaders to support individuals and organisations in achieving their goals. Find out more on page 23 BLENDED SOLUTIONS AVELING will work with organisations to offer a blended approach to ensure that learning solutions best suit organisational and employee needs. Customised elearning training solutions Customisation for our elearning programmes can incorporate many different and tailored services. We offer; New course creation Expert content/script assistance Customisation of existing courses Tailored animations, graphics, interactive scenarios and language options Customised inductions With our comprehensive experince in numerous industries we also offer customised induction services. Inductions can be delivered either online or through face to face sessions. Customised face to face inductions Large scale or offsite inductions can be designed and hosted by AVELING at our training centre in Jandakot. With experienced staff and a modern facility our experience in customised solutions adds real value to your inductions. Customised online inductions With the most up to date software and hardware our elearning team can customise and organise individual courses or indeed an entire elearning induction programme. 6 Telephone

8 Incentives Industry incentives The Construction Training Fund (CTF) provides funding support for training of eligible workers (including trainees) in the construction industry. Eligible participants need to undertake training in CTF approved occupational safety and health (OSH) courses to obtain or upgrade a skill or skills which are essential for their work role. The CTF currently provides a subsidy of $29 per hour (to a maximum of $232 per 8 hour day), or 70% of the advertised course cost, whichever is lower. The potential amount available per employee, per course, is $1,100 for Perth based training and $1,500 for Karratha based training. AVELING acknowledges the support of the Construction Training Fund in reducing cost for eligible workers. Organisations and individuals working in this industry may be eligible to receive CTF funding for AVELING s Safety and Leadership courses. Disclaimer: Figures are correct at time of publication. For more information see bcitf.org AVELING Safety Courses (ctf) HRS/DAY Course Fee Subsidy TO PAY Area Warden 5 Hours $145 $ $43.50 Fire Training (Perth) 3 Hours $155 $87 $68 Fire Training (Karratha) 3 Hours $175 $87 $88 OSH for Managers 1 Day $450 $232 $218 OSH for Supervisors 1 Day $350 $232 $118 Safety & Health Reps (Introductory) 5 Days $990 $693 $297 Leadership Courses (ctf) HRS/DAY Course Fee Subsidy TO PAY Fundamentals of Supervision 2 Days $590 $413 $177 Managing a Work Area 1 Day $450 $232 $218 Safety Leadership for Supervisors 2 Days $750 $525 $225 Develop & Manage Work Priorities 1 Day $450 $232 $218 Government incentives Financial Benefits for Employers of Trainees Every eligible employee a business supports on a traineeship in Western Australia has the opportunity to claim Payroll Tax exemption benefit. For up to two years, an employer could potentially save payroll tax of 5.5% for the duration of the training. Supporting businesses can achieve enough saving to cover the cost of training. For further information on traineeships search the ApprentiCentre on the departments website: For more information on these and other training incentives, please contact AVELING on aveling.com.au 7

9 our training centre Room Hire Available Are you organising a training session, a meeting or a focus group? AVELING can offer you an impressive range of state of the art options. Our rooms can cater from ten to one hundred participants with various extras available. AVELING s dedicated training centre is designed to provide a comfortable, professional learning environment, free from distractions and interruptions. Jandakot Centre Our purpose-built state of the art centre was completed in The facility includes 15 training rooms, a large cafeteria and free parking for 250 vehicles. Each room has: Roof mounted data projector Ceramic white board Drop down screen Individual air conditioning control Free wireless connectivity Comfortable furniture Our facilities include: Free on-site parking Location Reception facilities Located approximately 20 minutes from Perth CBD our venue is very easy to get to. Situated just 3 minutes from Jandakot airport our facility offers everyone a great quality place to conduct business in the right environment. Alfresco dining area Catering options, tailored to suit your requirements 6 Orion Road, Jandakot, WA 6164 KAREL AVE FARRINGTON RD Y E RO HW ORION RD KWINANA FWY 8 JANDAKOT AIRPORT Telephone

10 01 Workplace Health and Safety Area Warden 10 Basic Chemical Spill Response 10 Fire Training (Use portable fire fighting equipment) 11 Manage Risk 11 MARCSTA Work Health and Safety Induction 12 OHS for Managers 12 OHS for Supervisors 13 Safety and Health Representatives (Introductory) 13 Safety and Health Representatives (Refresher) 14 In Company Courses Appointed Persons Section Conduct Health and Safety Investigations 14 Job Safety Analysis (JSA) 14 MARCSTA Work Health and Safety 14 MARCSTA Work Health and Safety (Refresher) 14 aveling.com.au 9 9

11 area warden This course enables participants to effectively identify, assess and respond to a number of different workplace emergencies. Participants will learn the relevant legislative, industry, customer and organisational requirements, including health and safety policies and procedures. The course includes a simulated emergency requiring a building evacuation, simulated bomb threat resulting in a search of a building, plus a written and practical assessment. The learning outcomes are; Respond to emergency reports, signals and warnings Initiate and control initial emergency response Anticipate the further development of emergencies Assist with post initial response The key clients for this qualification are generally existing or new employees who want to learn how to work as part of an emergency control team. UNIT OF COMPETENCY PUAWER005B Operate as part of an emergency control organisation. On successful completion of in-class practical and theory assessments, participants will attain the nationally recognised unit of competency above. 5 hours 8.00am to 1.00pm $145 (GST free) Basic Chemical Spill Response This interactive course assists participants to identify chemicals and follow correct procedures during chemical spills. Regular training in the correct use of spill response equipment will ensure personnel are able to employ safe methods to control spills effectively. Who Will Benefit Operational personnel or any staff required to identify and undertake a first response approach to controlling a chemical spill. Topics covered Chemicals in the workplace Material Safety Data Sheet (MSDS) Chemical response procedures Chemical spill response Company reporting procedures Certification On successful completion of the course, a certificate of participation will be issued. Customised Training If you have a group of participants, the course can be presented at your workplace using customised site based examples. 2 hours Contact AVELING for group rates Course available on request. Minimum dress standard - neat casual, enclosed footwear and no singlets Jan 14 Feb 11 Mar 11 Apr 15 May 13 Jun 17 Jul 15 Aug 19 Sep 16 Oct 14 Nov 11 Dec 9 Construction (non-mining) related employers and individuals may be eligible to receive CTF funding for this course. Please contact AVELING for more information. 10 Telephone

12 Fire Training (Use portable firefighting equipment) This course provides the theory and practice needed to safely and effectively use a fire extinguisher, fire hose reel and fire blanket. Through innovative technology, participants will gain practical experience in using each piece of equipment to extinguish real fires in a safe and controlled environment. AVELING s fire training simulator provides clean, safe and cost effective fire training without dry chemicals or CO2. The learning outcomes are; Use fire extinguishers to extinguish a fire Demonstrate correct usage of a fire hose reel and blanket Anyone who may need to operate portable fire equipment in the workplace, home or vehicle. Manage Risk This course outlines the performance outcomes, skills and knowledge required to manage risk in any organisation or specific business unit or area. The learning outcomes are; Understand relevant legislation, codes of practice and national standards Identify and analyse risks and establish risk context Implement appropriate procedures and techniques for the efficient and effective application of risk management Apply problem-solving tools and techniques to find practical ways to manage identified risks Those involved in risk management in the workplace. Workplace Health and Safety UNIT OF COMPETENCY CPPFES2005A Demonstrate first attack fire fighting equipment On successful completion of in-class practical and theory assessments, participants will attain the nationally recognised unit of competency above. PREREQUISITES Dress requirements - long sleeves and closed-in shoes. MOBILE FIRE GROUP TRAINING This course can be conducted at workplaces. Please contact AVELING for more information. UNIT OF COMPETENCY BSBRSK501B Manage risk LEARNING PATHWAY The above unit provides a learning pathway towards a nationally recognised BSB51107 Diploma of Management qualification (refer to page 36). * IBSA (the Industry Skills Council) have announced that they are submitting a new qualification, Diploma of Leadership and Management for endorsement. We will be offering this in place of the current Diploma of Management. Please refer to our on-line Directory for progress. On successful completion of the workplace assignment and related activities, a Statement of Attainment will be issued for the unit of competency outlined above. 3 hours Perth Morning 8.00am am Perth $155 (GST free) Perth Weekly (Tuesday & Construction Training Fund Karratha Morning 7.00am am Karratha $175 (GST free) Karratha Fortnightly 1 day 8.30am to 4.00pm $450 (including GST on catering) Feb 18 Apr 15 Jun 17 Oct 21 Aug 19 Construction (non-mining) related employers and individuals may be eligible to receive CTF funding for this course. Please contact AVELING for more information. Light lunch, morning and afternoon tea included. aveling.com.au 11

13 MARCSTA Work Health and Safety Induction Through this standardised induction course, individuals will gain the fundamentals of how to work safely in the mining and resource sectors and similar industrial workplaces. This course is developed, accredited and audited by the Mining and Resource Contractors Safety Training Association (MARCSTA). This course does not replace employer/site-specific safety inductions. Employees and contractors engaged in mining, resources and other heavy industries. Topics covered Access and apply site safety procedures Apply personal safety measures Apply operational safety measures Maintain personal wellbeing Identify and report incidents On successful completion of the course, an interim MARCSTA certificate will be issued. The MARCSTA card will be posted within 30 days. COurse Details Introductory 1 day Contact AVELING for group rates Course available on request. Minimum dress standard - neat casual, enclosed footwear and no singlets OHS for Managers This course is designed for managers working in a range of industries and workplaces. It outlines the skills and knowledge required to manage Occupational Safety and Health (OHS) systems. The learning outcomes are; Establish employee participation in OHS management Manage processes to identify hazards, assess and control risks Establish and manage a quality OHS management system Managers and owners of organisations with managerial responsibility for OHS in the workplace. UNIT OF COMPETENCY BSBWHS501A Ensure a safe workplace LEARNING PATHWAY The above unit provides a learning pathway towards a nationally recognised BSB51107 Diploma of Management qualification (refer to page 36). *IBSA (the Industry Skills Council) have announced that they are submitting a new qualification, Diploma of Leadership and Management for endorsement. We will be offering this in place of the current Diploma of Management. Please refer to our on-line Directory for progress. On successful completion of the workplace assignment and course activities, a Statement of Attainment will be issued for the unit of competency outlined above. 1 day 8.00am to 4.00pm $450 (including GST on catering) Feb 10 Apr 14 Jun 15 Aug 13 Oct 15 Light lunch, morning and afternoon tea included. 12 Telephone

14 OHS for Supervisors Safety and Health Representatives (Introductory) This course will assist supervisors to gain an understanding of their statutory Occupational Safety and Health (OHS) responsibilities and assist them to lead work teams to ensure compliance with organisational OHS requirements. The learning outcomes are; Provide and monitor OHS training and worker participation in managing OHS Facilitate procedures for identifying hazards, assessing and controlling risks Supervisors and team leaders without formal OHS training who have OHS duties in the workplace. UNITS OF COMPETENCY BSBRSK401A Identify risk and apply risk management processes BSBWHS401A Implement and monitor WHS policies, procedures and programs to meet legislative requirements LEARNING PATHWAY The above units provide a learning pathway towards a nationally recognised BSB40812 Certificate IV in Frontline Management qualification (refer to page 32). *IBSA (the Industry Skills Council) have announced that they are submitting a new qualification, Certificate IV in Leadership and Management for endorsement. We will be offering this in place of the current Certificate IV in Frontline Management. Please refer to our on-line Directory for progress. This WorkSafe WA accredited course provides the knowledge and skills to carry out the functions and responsibilities of an elected Safety and Health Representative (SHR). Elected Safety and Health Representatives, individuals who want to understand the role of SHRs and individuals seeking a learning pathway towards a nationally recognised BSB30712 Certificate III in Work Health and Safety qualification (refer to page 30). PREREQUISITES Participants are required to have sufficient numeracy and literacy skills to read and comprehend legislation, standards and codes of practice LEARNING PATHWAY On successful completion of this course participants may apply and submit additional workplace evidence to attain a nationally recognised BSB30712 Certificate III in Work Health and Safety qualification. This pathway is achieved by: 1. Submitting a pathway enrolment application 2. Successfully completing and submitting all in-class workbook assignments 3. Successfully completing and submitting workplace assignments and projects Activities are required to be performed within six weeks of course conclusion. A certificate of participation will be issued at the end of the course. Workplace Health and Safety On successful completion of the workplace assignment and course activities, a Statement of Attainment will be issued for the units of competency outlined above. 1 day 8.00am to 4.00pm $350 (including GST on catering) Feb 17 Mar 10 Apr 17 May 12 Jun 16 Jul 20 Aug 11 Sept 14 Oct 12 Light lunch, morning and afternoon tea included. Nov 16, 17 5 days 8.00am to 4.00pm $990 (including GST on catering) Jan 12-16, Feb 2-6, 9-13, Mar 9-13, 16-20, Apr 13-17, May 4-8, 11-15, Jun 8-12, 15-19, Jul 6-10, 13-17, Aug 3-7, 10-14, 17-21, Aug 31 Sep 4 Sep 7-11, Oct 5-9, 12-16, Nov 2-6, 9-13, 16-20, Nov 30 Dec 4 Dec 7-11 Light lunch, morning and afternoon tea included. aveling.com.au 13

15 Workplace HEalth & Safety In Company IN COMPANY courses COURSES Safety and Health Representatives (Refresher) This course updates the skills of Safety and Health Representatives (SHRs) to effectively promote safety in the workplace and carry out responsibilities outlined in the relevant legislation. Existing SHRs wanting to update their knowledge and skills on the latest safety legislation. Topics covered Reinforce objectives outlined in the legislation Understand recent legislative amendments and how to apply them in the workplace Communicate information on safety and health issues Represent employees in matters of safety and health Resolve conflict and issue Provisional Improvement Notices (PINs) in their role as a SHR A certificate of participation will be issued at the end of the course. PREREQUISITES Participants must have completed the five-day Safety and Health Representatives (Introductory) course before they can attend the refresher course. Participants will be expected to take part in activities and demonstrate key skills and knowledge throughout the course. 2 days 8.00am to 4.00pm $540 (including GST on catering) Do you need to train a large number of your team in the same topics? At AVELING we can provide a cost-effective training option with our In-Company training service. Many of the courses listed in our directory can be presented to your team at your premises or ours. We also offer many other topics such as: Appointed Persons (Section 44) - Identify the role and responsibilities of an Appointed Persons under Section 44 of the Mines Safety and Inspection Act Conduct Health and Safety Investigations - Determine the objectives of an investigation, gather and evaluate information to identify corrective actions, prepare and present investigation reports. Job Safety Analysis (JSA) - Examine and establish the safest way to complete a work task. MARCSTA Work Health and Safety - Gain the fundamentals of how to work safely in the mining and resource sector and similar industrial workspaces MARCSTA Work Health and Safety Refresher - The MARCSTA certification must be refreshed every two years. This ensures currency and retention of essential safety legislation, regulatory requirements and industry practices. And many more.. Benefits of In-Company training * Customise courses we can modify and adjust our existing content to match your organisational environmen * Transfer skills quickly to your entire team * Quality instruction from AVELING trainers at the location of your choice * Save on travel and other training costs Contact us for more details: To find out how AVELING can help you with In-Company training, please call us on or incompany@aveling.com.au. One of our team would be happy to work with you to find a training solution best suited to your organisation. See dates for day one and day two from the Safety and Health Representatives (Introductory) course Light lunch, morning and afternoon tea included. 14 Telephone

16 02 Rio Tinto Iron Ore (WA) Specific Courses Iron Ore Essentials for Site - Contractors (IOE4S-C) & Iron Ore Essentials (IOE) 16 Isolation Training 16 Electrical Workers Competency, Arc Flash and Low Voltage Rescue 17 aveling.com.au aveling.com.au 15 15

17 Iron Ore Essentials for site - Contractors (IOE4S - C) & Iron Ore Essentials (IOE) - Computer based training The IOE4S-C and the computer based IOE training courses have been designed to enhance the learning and retention of key safety information and contributes to Rio Tinto Iron Ore (WA) goal of ensuring people, environment and workplaces are safe. These courses include key safety messages from the Rio Tinto Iron Ore (WA) senior leadership team and highlights the importance of health, safety and environment and what needs to be done to achieve Rio Tinto s goal of Zero Harm. Who will benefit The IOE4S-C and IOE applies to all contractors entering a Rio Tinto Iron Ore (WA) site, except visitors. If in doubt, contact your Rio Tinto Iron Ore (WA) Company Representative. IOE4S-C and IOE courses are offered in Perth and Karratha. CertiFIcation On successful completion of the course participants will receive a Rio Tinto Iron Ore (WA) Essentials For Site - Contractors and Iron Ore Essentials Card. Prerequisites Participants are required to have sufficient numeracy and literacy skills to read and comprehend instruction. Special language, literacy and numeracy requirements should be advised at the time of booking. Participants must bring identification Minimum dress standard - neat casual, enclosed footwear and no singlets A completed Training Request Form is required prior to or on the day of the course, to ensure participants are issued their cards. Cancellation Policy Non-attendance or cancellation within two working days, will incur full cost in Perth and Karratha. 4 hours IOE4S-C plus 2.5 hours IOE IOE4S-C Perth $ (including GST) Karratha $ (including GST) Isolation Training Isolation Regulations exist to provide a set of procedures which will enable work to be performed safely. Isolation training must be undertaken in the following order as per Rio Tinto Iron Ore (WA) requirements. 1. Lock Holder 2. Personal Isolation Officer 3. Permit Isolation Officer CertiFIcation On successful completion of the Isolation Training participants will receive the appropriate Rio Tinto Iron Ore (WA) Isolation Card. Note: Permit isolation officer training is available on request Prerequisites Participants are required to have sufficient numeracy and literacy skills to read and comprehend instruction. Special language, literacy and numeracy requirements should be advised at the time of booking. Participants must bring identification Minimum dress standard - neat casual, enclosed footwear and no singlets A completed Training Request Form is required prior to or on the day of the course to ensure participants are issued their cards. Cancellation Policy Non-attendance or cancellation within two working days, will incur full cost in Perth and Karratha. Lock Holder 2.5 hours Perth $99 (including GST) Perth Monday to Friday Personal Isolation Officer Karratha $ (including GST) Karratha Weekly IOE 4 hours Perth $27.50 Perth Monday to Friday Karratha Weekly Perth $99 (including GST) Perth Monday to Friday Karratha $ (including GST) Karratha Weekly 16 Telephone

18 Electrical Workers Competency, Arc Flash and low voltage rescue These courses deal with Rio Tinto Iron Ore (WA) safe electrical work procedures, management of electrical and arc flash hazards and the selection of correct arc flash personal protective equipment (PPE). The aim is to ensure all electrical personnel remain current with changes to applicable electrical codes, technology and safe work practices. Who will benefit All electrical personnel working on Rio Tinto Iron Ore (WA) sites. Also, non electricians potentially exposed to arc flash hazards. Learning Outcomes Electrical Workers Competency Know the minimum electrical safety requirements for electrical work on Rio Tinto Iron Ore (WA) sites Identify and manage electrical hazards within the designated area of work Test and check electrical installations Arc Flash Understand hazards associated with arc flash Select the correct personal protective equipment when exposed to an arc flash Low Voltage Rescue Guidelines to perform a safe rescue in the event of a low voltage electic shock Cancellation Policy Non-attendance or cancellation within two working days, will incur full cost in Perth and Karratha. Electrical Workers Competency Arc Flash 6 hours Perth: $198 (including GST) Karratha: Price on Application (POA) Perth Weekly 2 hours Perth: $99 (including GST) Karratha Contact AVELING for group rates and availability Karratha: Price on Application (POA) Perth Weekly Karratha Contact AVELING for group rates and availability Rio Tinto Iron Ore (WA) Specific Courses CertiFIcation On successful completion of the course participants will receive a Rio Tinto Iron Ore (WA) Electrical Workers Competency Card. Prerequisites Participants are required to have sufficient numeracy and literacy skills to read and comprehend instruction. Special language, literacy and numeracy requirements should be advised at the time of booking. Participants must bring identification Minimum dress standard neat casual, enclosed footwear and no singlets A completed Training Request Form is required prior to or on the day of the course to ensure participants are issued their cards. Low Voltage Rescue 2 hours Perth: $99 (including GST) Karratha: Price on Application (POA) Perth Weekly Karratha Contact AVELING for group rates and availability aveling.com.au 17

19 03 Leadership & Development Assessor Skill Set 19 Design, Develop and Plan a Course 19 Develop and Manage Work Priorities 20 Effective Toolbox Meetings 20 Facilitate Continuous Improvement 21 Fundamentals of Supervision 21 Language, Literacy and Numeracy Skills 22 Lumina Learning Psychometrics 23 Lumina Learning Practitioner Workshop 24 Managing a Work Area 25 Safety Leadership for Supervisors 26 Trainer Skill Set 27 Undertake Project Work 27 In Company Courses Becoming Management Material 28 Building Self Esteem and Assertiveness Skills 28 Business Writing that Works 28 Change Management 28 Coaching for Success 28 Communication Strategies 28 Conflict Resolution 28 Critical Elements of Customer Service 28 Emotional Intelligence 28 Influence and Persuasion 28 Managing Pressure and Maintaining Balance 28 Meeting Management 28 Negotiating for Results 28 Problem Solving and Decision Making 28 Project Management Fundamentals 28 Public Speaking 28 Team Building 28 Time Management 28 aveling.com.au 18 Telephone

20 Assessor Skill Set Design, Develop and Plan a Course This training course provides the skills and knowledge required to plan and organise the assessment process, including recognition of prior learning in a competency-based assessment system. Participants also develop simple assessment tools. Who Will Benefit Those who plan, organise and conduct competency based assessments in the workplace including Verification of Competencies (VOCs). Learning Outcomes Understand assessment principles Plan and organise assessments Develop assessment tools Participate in assessment validation Units of Competency TAEASS401B Plan assessment activities and processes TAEASS402B Assess competence TAEASS403B Participate in assessment validation Learning Pathway This training course addresses the performance outcomes, skills and knowledge required to conceptualise, design, develop and review learning programs. It also includes how to analyse and address adult language, literacy and numeracy (LLN) skills. Who Will Benefit Those who coordinate training and those involved in the planning phase, design process and development of training courses. Learning Outcomes Identify and source training packages and courses Select competency standards to meet organisational needs Identify the delivery and assessment requirements Analyse and address LLN Units of Competency TAEDES401A Design and develop learning programs TAEDES402A Use training packages and accredited courses to meet client needs TAELLN411 Address adult language literacy and numeracy skills Leadership & Development The above units provide a learning pathway towards a nationally recognised TAE40110 Certificate IV in Training and Assessment qualification (refer to page 34). Learning Pathway The above units provide a learning pathway towards a nationally recognised TAE40110 Certificate IV in Training and Assessment qualification (refer to page 34). Certification On successful completion of in class activities and the workplace assignment, a Statement of Attainment will be issued for the units of competency outlined above. 3 days 8.30am to 4.30pm $550 (including GST on catering) Mar May Aug Oct Light lunch, morning and afternoon tea included. Certification On successful completion of the workplace assignment and related activities, a Statement of Attainment will be issued for the units of competency outlined above. 3 days 8.30am to 4.30pm $550 (including GST on catering) Mar May 4-6 Aug Oct 5-7 Light lunch, morning and afternoon tea included. aveling.com.au 19

21 Develop and Manage Work Priorities This course provides participants with practical strategies to manage their workload effectively and identify the most efficient ways to determine task priorities. Those who need to prioritise tasks and manage their workload more effectively. LEARNING OUTCOMES Establish and achieve goals Manage people and activities (including delegation) Work more efficiently with management Identify techniques and tools to improve efficiency and productivity UNITS OF COMPETENCY BSBWOR404B Develop work priorities BSBWOR501B Manage personal work priorities and professional development. Learning Pathway Each of these units above provide a pathway towards one of the following qualifications. For more details on pathways see the Certificates & Diplomas section (refer to page 29). BSB51107 Diploma of Management BSB40812 Certificate IV in Frontline Management *IBSA (the Industry Skills Council) have announced that they are submitting new qualifications, Diploma of Leadership and Management and Certificate IV in Leadership and Management for endorsement. We will be offering these in place of the current Diploma of Management and Certificate IV in Frontline Management respectively. Please refer to our on-line Directory for progress. Certification On successful completion of workplace assignments and related activities, a Statement of Attainment will be issued for the relevant unit of competency outlined above day 8.30am to 4pm $450 (including GST on catering) Feb 4 Mar 25 May 19 Jul 14 Sep 8 Nov 10 Light lunch, morning and afternoon tea included. Effective Toolbox Meetings This course provides participants with the skills to identify the most effective methods of selecting and delivering information at toolbox meetings. Participants will identify and use a variety of strategies and techniques to present information in a clear, complete and concise manner. Supervisors who conduct regular toolbox meetings. LEARNING OUTCOMES Prepare and address key messages Deliver key messages using verbal and non-verbal communication Develop strategies to overcome nervousness Deliver successful presentations using active discussion and questioning UNIT OF COMPETENCY BSBCMM401A Make a presentation Learning Pathway The above unit provides a learning pathway towards a nationally recognised BSB40812 Certificate IV in Frontline Management qualification (refer to page 32). *IBSA (the Industry Skills Council) have announced that they are submitting a new qualification, Certificate IV in Leadership and Management for endorsement. We will be offering this in place of the current Certificate IV in Frontline Management. Please refer to our on-line Directory for progress. On successful completion of the workplace assignment and related activities, a Statement of Attainment will be issued for the unit of competency outlined above. 1 day 8am to 4pm $350 (including GST on catering) Feb 25 Apr 13 Jun 5 Aug 10 Oct 15 Light lunch, morning and afternoon tea included. Telephone

22 Facilitate Continuous Improvement This course applies to managers who take an active role in managing a continuous improvement process in order to achieve an organisation s objectives. Fundamentals of Supervision Through this course, participants will learn the skills and knowledge to successfully manage people and motivate team members to reach their full potential. Managers, supervisors and owners of workplace processes and procedures. LEARNING OUTCOMES Lead continuous improvement systems and processes Monitor and adjust performance strategies Manage opportunities for further improvement Planning skills to establish and monitor systems and processes for continuous improvement Innovation and lateral thinking skills to design better ways for achieving work outcomes UNIT OF COMPETENCY BSBMGT516C Facilitate continuous improvement LEARNING PATHWAY The above unit provides a learning pathway towards a nationally recognised BSB51107 Diploma of Management qualification (refer to page 36). *IBSA (the Industry Skills Council) have announced that they are submitting a new qualification, Diploma of Leadership and Management for endorsement. We will be offering this in place of the current Diploma of Management. Please refer to our on-line Directory for progress. On successful completion of the workplace assignment and related activities, a Statement of Attainment will be issued for the unit of competency outlined above. Who Will Benefit Supervisors and team leaders without formal training or those seeking the next step in their career progression. Learning Outcomes Identify the role of a supervisor Establish effective workplace relationships Promote team effectiveness Communicate effectively at all levels Units of Competency BSBWOR401A Establish effective workplace relationships BSBWOR402A Promote team effectiveness BSBWOR502B Ensure team effectiveness learning Pathways Each of the units above provide a pathway towards one of the following qualifications. For more details on pathways see the Certificates & Diplomas section (refer to page 29). BSB40812 BSB51107 Certificate IV in Frontline Management Diploma of Management *IBSA (the Industry Skills Council) have announced that they are submitting new qualifications, Certificate IV in Leadership and Management and Diploma of Leadership and Management, for endorsement. We will be offering these in place of the current Certificate IV in Frontline Management and Diploma of Management respectively. Please refer to our on-line Directory for progress. Certification On successful completion of workplace assignments, a Statement of Attainment will be issued for the relevant units of competency. Leadership & Development 1 day 8.30am to 4pm $450 (including GST on catering) Feb 24 Apr 20 Jun 18 Aug 17 Oct 19 Light lunch, morning and afternoon tea included. 2 days 8.30am to 4pm $590 (including GST on catering) Feb 5-6 Mar Apr 9-10 May Jun Jul Aug Sep Oct Nov Light lunch, morning and afternoon tea included. aveling.com.au 21

23 Language, Literacy and Numeracy Skills All VET practitioners are required to hold the language, literacy and numeracy (LLN) unit 401A or 411 by June (Source: IBSA TAE Alert) If you or your team members need to gain the LLN unit (TAELLN411 Address adult language, literacy and numeracy skills), we offer two ways to help you meet the changes to the TAE40110 Certificate IV in Training and Assessment. The first option is a one-day face-to-face course. The second option is a self-paced online elearning course (find out more on page 45). To complete this unit, you should hold either the TAA40104 or TAE40110 qualification or have an understanding of the VET sector, training packages and units of competency. You are also required to have sound LLN skills. Who Will Benefit Prerequisites Participants are required to have sound language literacy and numeracy skills. 1 day 8.30am to 4.00pm $295 (including GST on catering) Feb 20 Apr 24 Jun 22 Light lunch, morning and afternoon tea included. Individuals who want to improve their skills and knowledge in relation to LLN requirements or trainers and assessors who are required to meet the updated packaging rules for the TAE40110 Certificate IV in Training and Assessment. Learning Outcomes Analyse LLN requirements Select and use resources and strategies to address LLN skill requirements Identify cultural and social sensitivities relevant to communicating with individuals who are identified as requiring LLN support Access specialist LLN support where required Evaluate effectiveness of learning support and assessment strategies in addressing LLN requirements Unit of Competency TAELLN411 Address adult language, literacy and numeracy skills Certification At the end of the course, you have to submit your completed workbooks, which will be reviewed by an assessor after the course. The assessor will provide feedback on the outcome and, if required, request additional evidence. When deemed competent, you will be issued a Statement of Attainment for the unit of competency listed above, usually within ten days. Learning Pathway The above unit provides a learning pathway towards a nationally recognised TAE40110 Certificate IV in Training and Assessment qualification (refer to page 34) 22 Telephone

24 Lumina Learning Psychometrics Do you need to develop effective leaders and teams? AVELING have launched a ground-breaking psychometric testing tool. The new tool, called Lumina Spark is one of the world s most comprehensive psychometric tests. Lumina Spark, developed in the United Kingdom by Lumina Learning, is a fantastic new method for all human resource specialists, managers, and team leaders to support individuals, teams and organisations to work more effectively and improve their bottom line. Leadership & Development Lumina Spark provides highly individualised portraits and is unique amongst psychometric tools because it avoids stereotyping. It s highly interactive colourful framework ensures better self-understanding and helps people identify how to improve their working relationships with others. Plus it reveals how people behave differently under pressure. This is an excellent resource for companies to transform their performance by transforming their people. Businesses enjoy using Lumina Spark because it produces clear insight into how individuals can work more effectively with others. Individuals love it because it gives a clear jargon free insight into their personality. To find out how Lumina Spark can help you transform your organisation s performance by transforming your people contact AVELING. Luminalearning.com/Aveling lumina@aveling.com.au aveling.com.au 23