BSB41015 CERTIFICATE IV IN HUMAN RESOURCES

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1 BSB41015 CERTIFICATE IV IN HUMAN RESOURCES COURSE INFORMATION MONTH PROGRAM AHRI.COM.AU/EDUCATION

2 TABLE OF CONTENTS BSB41015 CERTIFICATE IV IN HUMAN RESOURCES... 3 Course pre-requisites...3 COURSE INFORMATION... 3 Course topics...3 Course Duration and Delivery key dates...4 Study option 1: Part-time: Workshop delivery...4 What if I miss a workshop?...5 Study option 2: Part-time: distance delivery...6 Study option 3: Part-time: 12 month distance delivery...6 STUDENT ADMINISTRATION INFORMATION... 6 Enrolment...6 Unique student identifier requirement...6 Pre-training requirements...7 Course fees...7 Additional fees...7 AHRI membership...8 Payment of Course fees...8 Does this course qualify for Fee Help, HECS or Austudy?...8 Course deferral...8 Course withdrawal...9 STUDENT STUDY SUPPORT AND SERVICES... 9 Access and equity...9 Learning and Assessment Support...9 Student rights and responsibilities Complaints and appeals ASSESSMENT Credit transfer Recognition of Prior Learning (RPL) Assessment requirements Assessment due dates Assessment submission Assessment extension Special consideration Page 2 V1.0 Australian Human Resources Institute National Provider Number:

3 BSB41015 CERTIFICATE IV IN HUMAN RESOURCES AHRI s nationally accredited BSB41015 Certificate IV in Human Resources covers essential HR knowledge and skills to further your career in human resources. The program covers the most recent changes in HR and people management and takes a practical approach to a range of HR functions drawing upon case studies and the student s on the job experience. The course is ideal for: New entrants in the field of Human Resources HR professionals seeking to expand their knowledge and skills across the HR function Administrative and management staff responsible for HR functions i.e. payroll officer, line manager Course pre-requisites There are no pre-requisites for entry into the BSB41015 Certificate IV in Human Resources. However, if you are not currently working in an HR-related role, AHRI strongly encourages you to study via workshop delivery (versus distance learning) or undertake study in our 12 month program to ensure your learning and skills development needs are supported. COURSE INFORMATION Course topics AHRI s BSB41015 Certificate IV in Human Resources consists of six topics aligned to the following units of competency. Table 1: AHRI topics and units of competency Topics of Study Unit Code Unit Title Business Driven Human Resources BSBLDR402 Lead effective workplace relationships Recruitment and Workplace Relations Building and Developing Talent Managing Performance Workplace Health and Safety Measuring Human Resources Effectiveness BSBHRM405 BSBWRK411 PSPHR508A BSBLED401 BSBHRM403 BSBPMG413 BSBWHS401 BSBRKG404 BSBHRM404 Support the Recruitment, Selection and Induction of Staff Support Employee and Industrial Relations Procedures Co-ordinate career development Develop teams and individuals Support Performance Management Processes Apply Project Human Resources Management approaches Implement and monitor WHS policies, procedures and programs to meet legislative requirements Monitor and maintain records in an online environment Review Human Resources Functions Page 3 V1.0 Australian Human Resources Institute National Provider Number:

4 Course Duration and Delivery AHRI s BSB41015 Certificate IV in Human Resources program is available part-time via workshop and distance mode over a study period of 4 months. Students have a selection of study options available to cater for their circumstances and learning needs. AHRI also delivers a 12 month distance program as an option for those seeking a longer timeframe in order to meet competency requirements key dates AHRI S BSB41015 Certificate IV in Human Resources program has three intakes per year: Autumn, Winter and Summer. Table 2: Course series commencement and completion dates Series Enrolments close Course commencement date Course completion date Autumn Series February March June 2016 Winter Series June July October 2016 Summer Series Distance study only 28 October November March 2017 Study option 1: Part-time: Workshop delivery Students who select to complete their studies via workshop delivery are required to attend a total of 6 full day workshops, and are available for the Autumn and Winter Series programs. The workshops are designed to deliver the content of the course topics in an environment where open discussion takes place and students can ask questions from their facilitator and their peers. Workshops provide the opportunity for interactive learning and they are an ideal way to form new professional networks. The workshops are aligned sequentially to the topics of study and each topic runs for a period of three weeks. Assessment which consists of an assignment and a workplace supervisor checklist are submitted for grading every three weeks. Workshop dates Table 3: Workshop dates 2016 Topic Autumn series 2016 Winter series 2016 Business driven human resources 16 Mar 6 Jul Recruitment & workplace relations 6 Apr 27 Jul Building & developing talent 27 Apr 17 Aug Managing performance 18 May 7 Sep Workplace health & safety 8 Jun 28 Sep Measuring human resources effectiveness 29 Jun 19 Oct Page 4 V1.0 Australian Human Resources Institute National Provider Number:

5 Workshop locations BSB41015 CERTIFICATE IV IN HUMAN RESOURCES AHRI offers workshop delivery mode in each Australian capital city when sufficient enrolment numbers are met, refer to Table 4 for location address. Table 4: Workshop locations State Training Facility Address Phone ACT Cliftons Canberra Level 2, 10 Moore St, Canberra ACT NSW Cliftons Sydney Level 13, 60 Margaret St, Sydney NSW QLD Cliftons Brisbane 288 Edward St, Brisbane QLD SA Cliftons Adelaide Level 1, 80 King William St, Adelaide SA VIC AHRI Training Room Level 13, 565 Bourke St, Melbourne VIC WA Cliftons Perth Ground Floor, Parmelia House, 191 St Georges Tce, Perth WA Contact qualifications@ahri.com.au for details of venues in Northern Territory and Tasmania Workshops times The workshops run from 9.00am to 5.00pm, typically on a Wednesday. Dates are scheduled in advance and 2015 dates are listed in table 3. Students should arrive at the workshop venue 15 minutes early, so that the workshop can start on time. Who delivers the workshops? AHRI s workshops are delivered by trained and experienced facilitators. They are experts in human resources and have been selected based on their training skills, qualifications, and practical work experience. Students studying the course via workshop normally have the same facilitator throughout the duration of the course; however from time to time, there may be instances where the facilitator is different for one or more of the workshops. What is included in the course price for workshop delivery mode? Workshop materials course handbook, topic workbook, assessments. Morning tea, lunch and afternoon tea is included on each day of every workshop. Academic support for the content and assessments provided by your facilitator. The academic coordinator supports you throughout the study period and answers questions you may have in relation to the course content or assignments. The academic coordinator is contactable to you by and in the workshop. Access to the AHRI Education Team to assist with any course administration issues User access your online student forum this platform enables course-related discussion and questions with other students. Will I need to do additional study outside of workshop hours? Yes. Students studying via workshop learning must also complete additional reading and learning outside of the workshops. As well as their readings, students must complete assessment in their own time. What if I miss a workshop? If you have enrolled in workshop delivery, missing a single workshop will not affect your ability to successfully complete all of the workplace assessments; however you can contact your academic coordinator for further assistance if necessary. AHRI does not offer refunds if you do not attend a workshop. Page 5 V1.0 Australian Human Resources Institute National Provider Number:

6 Please note that if you do not attend the topic workshop and convert your mode of study to distance learning, the difference in fee between workshop delivery and distance learning delivery will not be refunded to you. Study option 2: Part-time: distance delivery There are no face-to-face workshops to attend with this mode of delivery and study occurs at your chosen time and pace. Studying via distance is often a popular option for those that work full-time and cannot be absent from work to attend the full-day workshops. What is included in the price of the distance delivery? Comprehensive learning and assessment materials course handbook, topic workbooks, assessments. Academic support for the topic content and assessments. Your academic coordinator is an experienced HR expert that supports you throughout the study period and answers questions you may have in relation to the course content or assignments. The academic coordinator is contactable by . Access to the AHRI Education Consultant to assist with and course administration issues User access to an online student forum this is a platform that enables course-related discussion and questions with other students. Study option 3: Part-time: 12 month distance delivery For those unable to commit to 4 months of consecutive study, a 12 month program is available as another option. Further information about the 12 month study option can be found at STUDENT ADMINISTRATION INFORMATION Enrolment For those seeking to enrol in the BSB41015 Certificate IV in Human Resources enrolment is available online at Once the online enrolment form with payment has been submitted the AHRI Education team will be in contact confirming your enrolment. Unique student identifier requirement As a student intending to study nationally recognised training in Australia, you will be required to have a Unique Student Identifier (USI). Your USI links to an online account that contains all your training records and results (transcript) that you have completed from 1 January 2015 onwards. Your results from 2015 will be available in your USI account in One of the main benefits of the USI is the ability to provide students with easy access to their training records and results (transcript) throughout their life. Your USI will be used when issuing with your certificate of completion. It s a free and simple process to obtain a USI and is a requirement of enrolment. Once the process is completed you ll be instantly issued with your USI which will need to be included on your enrolment form. You should also receive an which we recommend you file for safe keeping. For further information and to create your USI visit the website: Page 6 V1.0 Australian Human Resources Institute National Provider Number:

7 Pre-training requirements To ensure students receive the learning and assessment support and resources required, upon enrolment into the program, students will be required to complete several tasks and upload then to the student portal. This includes the completion of the following: 1. Training Plan 2. Workplace Supervisor Agreement 3. Language, Literacy and Numeracy (LLN) Task More information will be made available on these pre-training requirements upon enrolment. Course fees The following prices are for students enrolling in the full course to be completed within 4 months. Table 5: Full course registration fees* Distance delivery Workshop AHRI members $1450 $2200 Non-members $1750 $2500 AHRI member overseas** $1600 Workshop not available Non-member overseas** $2000 Workshop not available Victorian Training Guarantee $800 $1000 * Note: Course fees are not subject to the Australian Goods and Services Tax (GST) as this program is a GST-free education course. ** Note: Payment must be made to AHRI in Australia Dollars. Textbook All students are required to purchase the following textbook, the cost of which is in addition to the course fees. The textbook will be used for all topics of the course. Table 7: Textbook required for Certificate IV in Human Resources Raymond J Stone, HR Management (8th Edition) $110 Additional fees Table 8: Additional course fees Item Description Amount Re-issue of Qualification/Statement of Attainment Learning Material Replacement Fee Student request for the reissue of a qualification / statement of attainment which has already been issued or provided Student request for replacement of learning material which has already been issued or provided (Note: Reissue of materials is dependent upon availability.) $25 $200 Page 7 V1.0 Australian Human Resources Institute National Provider Number:

8 AHRI membership If you are not currently an AHRI member, AHRI offers a 12 month Affiliate Membership for $300. To take up this membership offer, simply indicate on your course enrolment form. You can then register for the course at the member rate. Please note this is available online only and payment is required at time of enrolment. Becoming an AHRI member means you can access member-only resources and information, get discounts on upcoming AHRI events and training, and advance your career by participating in professional networking activities. You can see the full range of AHRI member benefits at: Payment of Course fees Full fees are due by the course enrolment close date. See Table 2 for dates. If AHRI does not receive your payment by the course enrolment close date, your enrolment will be cancelled. AHRI is not able to offer payment by instalments. Does this course qualify for Fee Help, HECS or Austudy? No, AHRI is not able to offer fee assistance for this program. Course deferral Deferral applies to a student who has been offered a place in a course and is seeking to postpone the commencement of their studies in the course. Students are required to defer their studies prior to the course commencement date. Conditions of deferral Students who wish to defer their enrolment MUST complete the deferral and tax invoice form supplied in the BSB41015 Certificate IV in Human Resources Course Handbook A deferral will not be accepted until the deferral form has been received Students who wish to defer their studies should be aware that their deferred placement in a course will automatically lapse after 12 months. Only one deferral per enrolment is permitted Deferral dates Table 10: Deferral dates Deferral before the enrolment close date $0 Deferral between the enrolment close date and course commencement date $165 Deferral one week after the course commencement date $330 No deferrals permitted after this date Page 8 V1.0 Australian Human Resources Institute National Provider Number:

9 Course withdrawal Students can apply to withdraw from their course, however withdrawal cut-off dates apply and additional fees may apply. Conditions of withdrawal Students who wish to discontinue their enrolment are advised to discuss the matter with an AHRI Education Team before completing the Withdrawal Form. All requests for withdrawal must be made on the Withdrawal Form provided in the BSB41015 Certificate IV in Human Resources Course Handbook. Should a student wish to resume their studies after withdrawing from the BSB41015 Certificate IV in Human Resources he/she must reapply for admission to the course. All study materials must be returned to AHRI, at the time of request for the withdrawal, before a refund will be granted. A previously deferred student is not eligible for any refund. Withdrawal fees Table 11: Withdrawal fees Withdrawal before the enrolment close date $0 Withdrawal between the enrolment close date and course commencement date $165 Withdrawal one week after the course commencement date $330 No withdrawals permitted after this date STUDENT STUDY SUPPORT AND SERVICES Access and equity AHRI encourages people from all backgrounds, abilities and needs to participate in its training and education programs. AHRI is committed to providing training and assessment services that are responsive to the diverse needs of individuals and enabling equal opportunity to all students to develop their skills and achieve their vocational outcomes. AHRI s policies and procedures ensure learning support is available to meet the individual needs of students and that alternative arrangements for assessment are available where required. Learning and Assessment Support AHRI is committed to ensuring that all students receive the learning support they need to successfully complete their studies and seeks feedback to continuously improve its training and assessment services. AHRI seeks to ensure that: The learning and support needs of all students are identified and assessed upon entry into a program through information provided by students upon enrolment and the induction process. All students are informed on how to access the services they require to successfully complete their training and assessment. Page 9 V1.0 Australian Human Resources Institute National Provider Number:

10 Feedback is collected about AHRI s provision of support services and the feedback is systematically collated, analysed and used to improve training and assessment services A range of learning support resources and services are provided to distance learners: Academic Support- access to ongoing learning and assessment support and guidance from appropriately qualified Academic Coordinators who are also experienced HR professionals and are contactable by . Comprehensive learning and assessment materials and a course handbook that outlines the support services, policies and study skills information to assist students in successful completion formal study. Student Training plan- provides an overview of commencement dates for each topic of study, average number of study hours required, the due dates and return dates for assessments. (Note: recommended hours of study are a guide only, to allow for individual differences in student learning needs, preferences and skills. Language, literacy and numeracy skills Task- written task that students complete as part of their induction in the program to assist in identifying current LLN capabilities and any needs/issues. Online Student forum an online platform to provide students with the opportunity to connect and interact with other students in support of course-related learning. AHRI Education Team member access to an AHRI Education Team member to assist for any administrative needs in relation to the course. Additional learning support will be provided where required for students experiencing learning difficulties, LLN, employment issues, any other issues impacting on their ability to achieve their training goals. Students will be referred to external support services where necessary. Students seeking to access any support services should discuss this with their Academic Coordinator or contact the AHRI Education Team at qualifications@ahri.com.au, or access information on the AHRI website. Student rights and responsibilities Students have the right to: be free from any form of discrimination and /or harassment and are responsible for their health and safety. have their learning needs recognised and addressed by their academic coordinator/facilitator have their privacy and confidentiality respected access a fair and transparent system to help with appeals, complaints and grievances flexible learning and assessment procedures to cater to for individual differences in learning styles and needs to information about AHRI s student policies and procedures timely access to current and accurate records of participation and assessment progress Complaints and appeals At AHRI, every effort is made to ensure each student is able to appeal against any decision or incident they feel is unfair. All complaints or appeals are handled with confidentiality and sensitivity and according to the AHRI Complaints and Appeals Process. A Complaints and Appeals Process exists for both academic and non-academic issues. This process is fully detailed in the AHRI Complaints and Appeals Policy and Procedure which is available from the AHRI Education Team. This policy governs the process for responding to complaints about a situation, a process, a person or people, a facility or a service provided by AHRI. Page 10 V1.0 Australian Human Resources Institute National Provider Number:

11 A complaint or appeal should be lodged in writing, using AHRI s Complaints and Appeals Form. This form is available from the AHRI Education Team and/or on AHRI s website: AHRI will investigate and respond to all complaints and appeals lodged by students: The process will commence within 10 working days of the formal lodgement of the complaint or appeal and supporting information and all reasonable measures will be utilised to finalise the process in the shortest possible time. The student s enrolment will be maintained while the complaint or appeal is being investigated. The student will have the opportunity to formally present their case at no cost. Where a meeting is required regarding the complaint or appeal, the student and the other party may be accompanied and assisted by a support person. The student will be given a written statement of the outcome, including details of the reasons for the outcome. In relation to all academic complaints or appeals, if the process results in a decision that supports the student, AHRI will immediately implement the decision or preventive action required and advises the student in writing of the outcome within five working days. ASSESSMENT Credit transfer Credit transfer is available at no cost for students as part of the enrolment process in AHRI s accredited training programs. Credit transfer applies, when students have already met the learning/competency outcomes through previous formal learning. To enquire about your eligibility for credit transfer you can contact the AHRI Education Team at qualifications@ahri.com.au. Recognition of Prior Learning (RPL) Recognition of prior learning (RPL) is available upon enrolment in AHRI s accredited training programs. Skills and knowledge gained through life and work experiences, which meet the competency requirements of VET training can be formally recognised through the RPL process. Students who would like to apply for RPL, can contact the AHRI Education Team at qualifications@ahri.com.au to receive an RPL Application Form and information about AHRI s RPL procedure. The RPL application form must accompany full payment details which are subject to the withdrawal and deferral conditions. For information on AHRI s RPL process and fees please refer to table 12. Note: Credit transfer and RPL applications with supporting documents must be submitted before close of enrolment for each Series. RPL fees in detail RPL Assessment is charged at the same cost as full course registration / enrolment. Where RPL is not granted for specific units of competency / topics, it is expected that the student will enrol in those units / topics to achieve the BSB41015 Certificate IV in Human Resources qualification. Fees associated with the RPL process are detailed in the following table 12. Page 11 V1.0 Australian Human Resources Institute National Provider Number:

12 RPL fees Item Description Amount Recognition of prior learning application review and completion fee Cost to complete an RPL application is the equivalent of the full course enrolment fee Course enrolment fee refer to Table 5. Must be paid at time of application Please note: AHRI has in place an assurance that protects all pre-paid courses fees, as required by the Australian Quality Training Framework. Assessment requirements Assessment in the BSB41015 Certificate IV in Human Resources requires both knowledge and skills to be formally assessed. Each topic of study consists of two compulsory assessment components: Part A: Written assessments Written assessments focus on the application of knowledge to practical real-life scenarios. This enables students who are currently working to contextualise their assessment to their specific workplace. For students who are not currently employed, a comprehensive industry-based case study is available for alternative assessment arrangements. Part B: Workplace Supervisor Checklists Students who have access to a workplace during their study period, are required to obtain agreement from a manager or supervisor to undertake the role of a Third Party Workplace Supervisor. The role of the workplace supervisor is to support the student s learning and monitoring the completion of workplace tasks identified in the workplace supervisor checklists. This will involve the review and sign off of six checklist forms - each relating to the topics studied. The Third Party Reports will form part of the student s portfolio of evidence to be used by an AHRI assessor to assess competence in the relevant units of competency. Note: workplace supervisor / manager does not have to work in HR in order to complete the workplace supervisor checklists. Where students do not have access to a workplace supervisor, an alternative assessment can be arranged. Assessment due dates Table 10: Assessment due dates Assessment Autumn 2016 Winter 2016 Summer Apr 25 Jul 28 Nov 2 2 May 15 Aug 19 Dec 3 16 May 5 Sep 9 Jan Jun 26 Sep 30 Jan Jun 17 Oct 20 Feb Jul 14 Nov 13 Mar 2017 Page 12 V1.0 Australian Human Resources Institute National Provider Number:

13 Assessment submission Assessments are submitted in electronic format and uploaded to the online student portal. The Student Course Handbook (which is provided to students once their enrolment is confirmed) contains detailed information about how students can upload assignments and view assessment progress and results from the student portal Assessment extension Extension on assessments are permitted and are expected to be submitted to the AHRI Education Team at least one week prior to the assessment due date. Students must complete and submit an Extension Request Form when seeking approval for extension. Special consideration Where students experience temporary hardship during their studies or when completing assessment, they may be eligible for Special consideration. Special consideration is an assessment adjustment for unexpected circumstances that are outside of a student s control, which have a significant adverse impact on their performance in assessment or prevent them from attempting or submitting their assessment. If students wish to apply for Special consideration they are encouraged to speak with their Academic Coordinator in the first instance to check if it is right for their circumstances. PRIVACY STATEMENT AHRI is concerned with the protection of your privacy. We support the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth), as amended. AHRI collects and stores your personal information for the purposes of providing membership services, education and training programs. AHRI may use your details to promote products and services in the form of communications and/or other types of communication. reception@ahri.com.au if you would prefer not to receive communications from AHRI. Page 13 V1.0 Australian Human Resources Institute National Provider Number: