Corporate Overview. September Corporate Profile 1

Transcription

1 Corporate Overview September 2015 Tricon Plaza, Braintree Industrial Estate Braintree Road South Ruislip Middelsex HA4 0EJ, United Kingdom 1

2 Contents COMPANY OVERVIEW... 3 ACADEMY OVERVIEW... 4 ABOUT US... 4 GENERAL... 6 IBM CERTIFICATIONS... 6 REGULATORY COMPLIANCE AND GOVERNANCE... 6 INTERNATIONAL COMPLIANCE AND GOVERNANCE... 6 LABOUR LEGISLATION... 7 SAFETY AND SECURITY... 7 PRODUCTS... 8 HARDWARE... 8 SOFTWARE... 8 FINANCING... 9 SERVICES INTRODUCTION MAINTENANCE SERVICES STAFF AUGMENTATION PROJECT SERVICES MANAGED SERVICES DEMONSTRATION SERVICES CONTACT US

3 Company Overview Tri-Continental has developed an operation spanning 35 countries in Central, East, North and West Africa, and continues to service an extensive channel of IT partners and Customers. Through its long term relationship with IBM, Lenovo and a number of other IT supplier, spanning close on 28 years, the company has a current annual turnover of over US$ 65 million. It has also consistently been IBM s strongest performing channel partner over this time. Tri-Continental's vision is to be the largest and most prominent IT distributor covering the CEWA market, with competence and ability to compete and grow in the global IT industry, whilst doing business fairly, and in accordance with our guiding principles. Tri-Continental's mission is to establish a clear and emphatic company presence in the African IT market place as an IT Products and Services distributor of choice, providing the highest levels of service to its Customers and Partners and adding value to the supply chain. The company is firmly positioned as the premier pan African distributor in CEWA of a selected range of world class technology products, backed by a comprehensive range of Distribution Agreements with major manufacturers including IBM, Lenovo, Canon and Epson. Tri-Continental's aim is to provide complete end to end IT solutions. These solutions may consist of a full range of Computer Hardware infrastructure, Systems Software and Middleware Products and Services. In addition, we engage with Business Application Software Solution providers for clients who seek our guidance on their application selection and implementations and in doing so, develop value nets through a highly motivated Reseller and Partner Channel. The company takes pride in the efficient and effective way in which it brings together relevant business partners and skills in the marketing, development and fulfilment of IT solutions in its chosen market place. Regions and Branch Offices The company has its executive management, administrative services and call centre based in the Head Quarter in London, UK. There are regional Sales Office and Solutions Support Centres in three major hubs, Lagos, Nairobi and Johannesburg. Our operations are supported by 10 branch offices in the key locations of Nigeria and Ghana, Nairobi, Ethiopia, Uganda and Tanzania, Mozambique, Namibia, Zimbabwe and South Africa. Service Delivery This infrastructure of the 3 regional Hubs and 8 branch offices enable us to provide services delivery across 33 countries in Africa, this in association with our resellers and in support of multinational companies. Furthermore, Tri-Continental, through our education Academy is able to deliver client education, in any of the CEWA countries, on our client s premises as need and significantly is 10 Academy facilities based in our branch office locations. We strive to employ a business culture that not only considers the present requirements of our partners, but also the evolution of their requirements over time in support of their clients. Tri- Continental is responsive to the needs of its channel, and projects itself as part of a channel s 3

4 success and an extension of their sales and support teams. Tri-Continental has an established an extensive network of credible, complementary partners, represented locally, throughout Africa and South Africa. These span traditional IT Dealers and Resellers, Value Added Resellers, Independent Software Vendors (ISVs), Consultancy Organisations and Service Providers. Backed by globally recognised IT Suppliers, and together with its partners, Tri- Continental is ready and able to provide our customers with complete, comprehensive, and cost effective world-class IT solutions. Academy Overview The Tri-Continental Academy develops and delivers an extensive curriculum of courses focused on System Administration, System Management & Automation, Programming Languages; Internet/Intranet related Development, Databases, AIX/Unix, Mid-range & Client/Server technologies. Our Vision is to empower Africa Business Partners and customers with knowledge and skills on all IBM platforms including middleware, hardware and software and in doing so help our clients improve the skills and productivity of their resources by providing world class training solutions that adds real value. our Mission is : To set up, operate & grow a professional skills development organisation across Africa. To provide professional, high quality, affordable courses to customers across Africa To provide professional training to partners to meet IBM certification requirements. To train & certify as many customers as possible to increase customer satisfaction. In order for Our Instructors to be invited to join our team, they must first display a career commitment to providing professional training and mentoring. They also must possess an expert knowledge in their area of specialty. The Tri-Continental Academy requires a minimum of five years of experience in these professionals. On average, our instructors have over ten years experience in the industry. We follow these strict requirements in order to ensure our clients' satisfaction. Above all, each of our expert instructors are excellent communicators whose expertise and dedication to customer satisfaction ensure that your time and money will be well spent. Our trainers are hands-on implementation experts and have the ability to customise course work to your specific needs. Our Model varies based on client need.we offer our education at our premises as set out in the available class schedule. In addition we work with clients to develop specific skills programs to be delivered on our client s premises to address your specific needs. About Us Our Staff Tri-Continental aims to provide an environment for employees where excellence is highly regarded, respected and rewarded. We have an enthusiastic, creative and diligent team of skilled IT professionals who bring unique qualities to our organisation and hence to our Partners and Customers. Our Customers We are committed to our channel, both Business Partners and Customers, and earn loyalty by being responsive to and serving their daily and strategic needs and challenges. 4

5 Service Our after Sales Service and Delivery is a cornerstone of our success which we measure through our partners results and loyalty, and ultimately through Customer Satisfaction. Integrity Open and honest communications is valued and encouraged both within the Company and with our Business Partners and Customers Values At the heart of everything we do these are our company values: Results Oriented Quality Focused Integrity & Honesty Customer Satisfaction Exceeding Expectations Commitment to Excellence Tri-Continental Head Quarters United Kingdom Tri Continental Ltd. Tricon Plaza Braintree Road, Industrial Road Industrial Estate, South Ruislip, HA4 OEJ, UK Tel: +44 (0) Fax: +44 (0) Contacts: lsrael Lwanga : CEO Joseph Musisi : General Manager Joy Lwanga : Director Marketing and HR Date Established: 29 September 1987 Company Registration and Tax ID Number: Bankers : Barclays Bank Harrow Branch 355 Station Road Harrow, Middlesex HA1 2AN UK 5

6 TRI-CONTINENTALAFRICA REPRESENTATIVE OFFICES We support the 34countries in Africa with 3 regional and 9 Branch offices in many locations including: Region North Africa West Africa East Africa Central Africa Region Office South Africa Nigeria Kenya South Africa Branch Offices & Academy Locations Nigeria Ghana Kenya Uganda Tanzania Ethiopia South Africa Mozambique Zimbabwe Other Countries Morocco Algeria Tunisia Egypt Burkina Faso Cameroon Liberia Sierra Leone Burundi Djibouti Eritrea Rwanda South Sudan Somalia Angola Botswana Cape Verde DRC Madagascar Malawi Mauritius Namibia Sao Tome Seychelles Zambia General IBM Certifications Tri-Continental is a fully IBM Certified Distributor of IBM Hardware, Software, and Services for CEWA market place, a certified IBM Systems Integrator enabling Supplier to trade on IBMs behalf directly with designated multinational clients, and is a Regional Authorised Warranty Service Provider (AWSP) for the region. Regulatory Compliance and Governance Through its registered offices and geographic presence Tri-Continental complies with local country company law, tax regimes, importation rules and regulations, and labour practices. International Compliance and Governance All export, relocation or re-direction of products/services are subject to the regulations e.g. of the country of installation, the United States of America and the original country of export and may be prohibited by law. It is the Buyers responsibility to comply with any such regulations and to obtain all necessary licenses. In addition, the Buyer agrees to cooperate in any related audits. The above provisions apply to the Supplier and its channel as well. 6

7 Labour Legislation Through our registered presence in the countries in which we trade and do business we comply with local labour and employee taxation legislation Safety and Security Through our registered presence in the countries in which we trade and do business we comply with local Safety and Security legislation and practices, as well as stipulated Client Safety and Security policies and practices, relating to contractor on site presence, badging, site access, and safety standard compliance. 7

8 PRODUCTS Hardware Tri-Continental has an established and extensive network of credible, complementary partners, represented locally throughout Africa and South Africa. This network spans traditional IT Dealers and Resellers, Value Added Resellers and Independent Software Vendors (ISVs), as well as Consultancy Organisations and Service Providers. Backed by globally recognised IT Suppliers, and together with its partners, Tri-Continental is ready and able to provide our customers with complete, comprehensive, and cost effective world-class IT solutions. Tri-Continental is a leading pan Africa IT product and service provider which is evidenced by the extensive alliances formed with international IT vendors, Solution Providers and local services and support entities in the countries. Our Technology Sales Unit (TSU) will assist our clients with all the relevant procurement functions for all IT needs. Our sales resources have excellent relationships with the various Global IT suppliers, specialising in IBM, serving the African market and are able to provide the best procurement services for our clients. Our technical team are certified and capable of sourcing the required equipment and solutions for our clients, in a cost effective and efficient manner. IBM Mainframe, IBM POWER and IBM STORAGE: Tri-Continental has a specialised team of certified professionals who are able to assist you in the architecture and design of your IT infrastructure requirements using the very latest IBM Mainframe and Power technologies. This team will further advise you on all aspects of implementation and migration to these new platforms based on their many experiences on diverse projects across Africa. Furthermore, they are able to assist and guide you in sourcing the required equipment and solutions in a cost effective and efficient manner Lenovo : System X and IBM Power Systems : Tri-Continental has a specialised team of certified professionals who are able to assist you with the very latest System X and Pure systems solutions for you infrastructure requirements in the era of Cloud computing. Lenovo : Tri-Continental is as a distributor of the Lenovo products in the CEWA region, delivering leading edge high quality PCs, and laptops and value added services in assisting clients with delivery, installation and desk top warranty and support services. We also specialise in the distribution of Canon and Epson printers. Software Tri-Continental have added specialist IBM Software skills to our team to assist you in the many solution areas offered by the IBM Software Portfolio. We work in conjunction with IBM to bring to you relevant Subject Matter Experts (SMEs) on the various Industry Business solutions offered by IBM. We are expanding our software team with an emphasis on developing skills in Cloud, Business Analytics, Mobile and Social solutions to cater for accelerated demand for IBM enterprise software throughout the continent. As a value-added distributor, Tri-Continental works with business partners in a consultative manner to solve customers business problems. This starts with helping to select and specific solutions, through to implementation and ongoing support and maintenance. With its close ties to IBM, Tri-Continental is able to identify IBM expertise quickly to solve any technical challenges business partners and their customers may face. In addition to providing business partners and enterprise customers with presales and post-sales support and skills, Tri-Continental also helps them to address the challenges of logistics, risk management, finance and fulfilment. 8

9 We have built capabilities to help business partners implement and support solutions by networking with IBM implementation partners globally. Training in IBM Software is vital to assist a client in exploiting the assets in the IBM Software technologies and you will find an extensive set of offerings available on our Academy. Please contact us for specific education requirements you may have for your company. Brocade Tri-Continental is delighted to announce its partnership with Brocade as the Distributor for Brocade fabric technologies in South Africa as well as across the Africa. We offer support to our clients and our Business Partners across the territory with technical advice and consulting as well as post sale services and support for these technologies and solutions. Brocade networking solutions help the world s leading organisations transition smoothly to a world where applications and information reside anywhere. This vision is designed to deliver key business benefits such as unmatched simplicity, non-stop networking, application optimization, and investment protection. Innovative Ethernet and storage networking solutions for data centres, campus, and service provider networks help reduce complexity and cost while enabling virtualization and cloud computing to increase business agility. To help ensure a complete solution, Brocade partners with world-class IT companies and provides comprehensive education, support, and professional services offerings. Brocade fabric technology simplifies network operations through automation, enabling near zerotouch configuration and provisioning. Using fabrics, businesses can deploy network capacity at least 5X faster compared to status quo networks. Financing Many clients are looking for different and flexible payment options. There may be certain pressure on capital budgets and clients are looking for a solution from operational budgets. There are various situations where there is a need to consider extension of payment terms, deferred payments of 90 days, 180 days, then to longer term leasing of up to 36 months. Tri-Continental have entered into a partnership with various international Banks to assist in providing us with mutually beneficial solutions to address this challenge. When a customer makes a promise to pay over time, a" Letter of Credit" or "Promissory Note" is the documentation that records this agreement. This structure is generally not on balance sheet borrowing and does not require additional documentation. This solution is very simple without the need for leasing agreements. We have agreement to consider and offer these financing solutions in selected countries and selected industries. A set of pre-qualified clients who have existing relationships with our Banking Partner will make the application process easier in most instances. Financial statements and 'know-yourcustomer' documentation will be required if the client does not have an existing relationship with our partners. In the finance industry, the IT staff and Managers may not be aware of this type of Bank to Bank financial arrangement which are fairly common and the finance and commercial departments in our clients in Africa will be aware of this. 9

10 SERVICES Introduction Tri-Continental is IBM CEWA s largest Distributor, Systems Integrator and Strategic Services Delivery Partner, selling IBM Products and Services through the IBM channel across sub-saharan Africa. In addition Tri-Continental serves Business Partners in supporting delivery, installation and maintenance on IT projects in Africa. We offer an extensive range of hardware and software installation and post-sales support services to our customers and partners across all African markets with specialist and certified resources available across the territory in most countries. Tri-Continental has additionally developed and provided the skills and resource capacity and competence across the African markets to support Global Outsourcing Projects which allow and enable global clients to optimize operational processes and focus on businesses. These services include desktop and server management, IT Infrastructure management and Service Management We have consistently achieved and delivered our targets and contractual commitments, and service level expectations with our Suppliers and Clients, and have demonstrated our loyalty and flexibility despite the difficulties and complexities of the markets and the demands of our clients locally and internationally. Our infrastructure, with a headquarters in London, the 3 regional Hubs located in Lagos, Nairobi and Johannesburg, with 8 branch offices, enable us to provide services delivery capability across 28 countries in CEWA. We have over 140 services professionals deployed across the territory, in association with our resellers, are able to support multiple projects ranging from infrastructure installations through to managed-services in support of multinational companies requiring service and support in multiple countries. Our Service Offerings include: Multi-Vendor Maintenance Services Staff Augmentation Project Services Managed Services Proof of Technology Support Our Service and Support partnership with our Suppliers and clients is entrenched in the following essential premises: Tri-Continental is a certified and highly experienced IBM Business Partner for the African markets, as a Distributor, Systems Integrator, IBM Services Partner, and Authorised Warranty Services Provider (AWSP). These are all essential aspects of providing a fully compliant end to end service to the Client as well as to its current and potential clients; Tri-Continental is a registered and compliant Supplier with IBM Global Procurement in UK, South Africa, East Africa (Kenya) and West Africa (Nigeria) Tri-Continental has successfully and consistently delivered IBM Project related services since 2004, taking on markets at that time which were considered high risk, and evolving the current footprint. Our service level achievements, client relationships at local and international levels, loyalty, integrity and flexibility, can all be vouched for. 10

11 Tri-Continental has the financial strength and viability for large service related projects, an essential aspect for which is the deployment of certified sales and technical staff across the markets. Maintenance Services Multi-vendor Maintenance solution provide options for installed Servers, Storage and Network devices that require varying levels of support. Tri-Continental is able to advise IBM business partners and clients about these options to protect your installation with combinations of onsite and remote support to protect against outages and costly downtime. In conjunction with IBM, we have processes in working with our clients to correctly identify the cause of failures and the necessary parts required for recovery. Tri-Continental is an authorised IBM AWSP for the region, the latter certification ensuring the effectiveness and efficiency of IBM spares logistics to and in the markets. There are various options to consider in dealing with frustrating hardware problems to get the right support. Please contact our Business Partners and Tri-Continental for advice on: Standard warranty services. Enhanced and extended hours of cover Critical Recovery Services for your servers and storage running critical workloads Options for extended maintenance service decisions at time of technology acquisition Options to renew support cover at time of warranty exit Staff Augmentation From time to time many organisations have a short term need for a specific technical skill or resource for a specific project. This may be due to increased workloads, special projects, resignations or vacation periods. Tri-Continental is able to offer short term service agreements for resources to augment your staff for these situations. PROJECT Services In the CEWA region our business partner community have the skills and resources to serve clients in the delivery installation and implementations of IBM IT Infrastructure projects. Tri-Continental is able to support our business partners in these activities. PROJECT SERVICES: The range of service activities that we are able to deliver include Project Management, Hardware Server and Storage Installations, Systems Software definition and configuration, Data Migrations, Network installation and Migrations. These services are available on a time and material basis or may be included in a specifically scoped project with defined deliverables at a fixed price. These Project Services typically last between 1 to 3 months. MANAGED Services In the CEWA region our business partner community have the skills and resources to serve clients with requirements for various services, ranging from desk top service and data centre services. Tri- Continental is able to support our partners in this business. 11

12 There is a growing demand for MANAGED SERVICES from Global Multi-National corporations to provide them with a single agreement and service level across multiple brands and countries. Tricon, through is presence and resources, and in conjunction with our business partners, are able to respond to this need. A Managed Service agreement typically ranges from 12 months to 3 years and sometimes longer, based on specific needs in two main areas: DESK TOP MANAGED SERVICES: The end user services include the design, deployment, updating, help desk and managing of the desk top technologies including from desktops mobile devices, printers, local networking and server environment. We are able to provide you with local resources to support your branch office deployment across Africa. DATA CENTRE MANAGED SERVICES : This involves the decision to outsource various IT task within the data centre ranging from Hardware Monitoring, operating systems installations and ongoing support and management for AIX, Linux and Microsoft as examples. This may also include storage and systems management within the production and disaster recovery locations. We are able to package these and other similar options into flexible managed service agreements, with flexible monthly or quarterly payments for period of typically up to 3 years. Demonstration Services Servers & Storage Demonstration Centre The IBM STG Solution Centre offers to clients & partners the opportunity to demonstrate or run a Proof of Technology session the technologies they are considering and to test drive their individual solutions. Our goal is to give our customers assurance that their implementation will be successful. The Centre presents a multitude of today s technologies multi-environment servers, IBM storage systems, Middle ware offerings and Vitalisation capabilities all in a working environment, capable of testing and development for client projects. These facilities are housed in LAGOS and NAIROBI. We welcome clients and partners from neighbouring countries to visit our locations. We also consider on site Proof of Technology projects. Featured Technologies The Centre includes a wide-range of technologies, including the following equipment and software: AIX Based Servers and operating systems Linux based servers (both x86 and POWER) Blade servers x86 HS21 and POWER JS22. IBM XIV, V7000 and DS5300 Storage Servers SAN (Storage Area Network) infrastructure Server and storage Vitalisation technologies Middle ware, Web Application servers, Storage management software Key Features and Benefits The STG Solution centre which show cases the ultimate in resource utilisation comprises an optimised environmentally-controlled data centre, a presentation theatre, training classrooms and professional Exam centres. Through the centre, Partners can offer demos of the latest technologies, perform product evaluations and proofs of concept, showcase applications from Independent 12

13 Software Vendors (ISVs), conduct briefings and classes and much more. IBM Storage Technologies Demo Centre Our centre showcases all IBM storage technologies in a mixed platform environment for product demonstrations, test drives, solution design and implementation support. IBM Business Partner Innovation Centre (BPIC) This unique designation reflects the Centre s capability to provide pre- and post-sales support around IBM-based solutions. Such support services include product demonstrations and test drives, solution design consultation, proof-ofconcept support, product installation and implementation assistance, training, education, and customized workshops. ISV Software Application Testing and Benchmarking If you are an Independent Software Vendor (ISV) who needs to test validate your solution on a particular platform, perform some stress/performance testing, or demonstrate your solution on a regional basis, our Centre is ready to help. 13

14 Contact Us Head Quarters United Kingdom Tri Continental Ltd. Tricon Plaza Braintree Road, Industrial Road Industrial Estate, South Ruislip, HA4 OEJ, UK Tel: +44 (0) Fax: +44 (0) Date Established: 29 September 1987 Company Registration and Tax ID Number: Contacts: lsrael Lwanga : CEO Joseph Musisi : General Manager Joy Lwanga : Marketing and HR Central Africa Region South Africa Tri-Continental Ltd No.1, 8th Avenue, Cnr. Wessel Road Rivonia, 2128 Tel : Fax: Contact: Central Africa Regional Leader : Alf Isaacs Alf_isaacs@triconti.com Mobile : Zimbabwe Tri-Continental (Pty) Limited 2nd Floor South, Fidelity Life Tower, 5 Raleigh Street, Harare, Zimbabwe Tel : Contact: Gerald Mashingaidz gerald_mashingaidze@triconti.com Mobile: East Africa Region Kenya Tri-Continental Distribution Kenya Unit 13, Alpha Centre Mombasa Road P.O.BOX Nairobi, Kenya Tel: /2 Fax; Contact: Tri-Continental Director and East Africa Regional Leader : Eric Mutebi Mozambique Tri-Continental Business Services Academy Ave 25 de Septembro n 1105/1111R/C Maputo Contact: Surprize Sithole Surprise Sithole/Tri-Continental Ltd, Angola Systemas, Redes Communicacoas LDA 16 Rua Conselheiro Julio de Vilhena Caixa Posatal 6487 Luanda Angola Tel: Contact: Jose Baptista jb@srcangola.com Ethiopia Business Continuity Services Limited Around Gerji,Mebrahthail 3rd floor Addis Ababa, Ethiopia Contact: Wondwessen Assefa Mobile: ; Wondwessen_Assefa@triconti.com 14

15 Mobile : Uganda Tri-Continental Ltd Uganda Lugogo Uma Show Ground Next to Uma Conference Hall Jinja road P.O.Box Kampala, Uganda Tel: Fax: Contact: Miriam Lwasi Tanzania Tri-Continental Services Limited Peugeot House36 Ali Hassan Mwinyi Road, Dar es Salaam Tel Contact: Kelvin_Mtei@Tri-Continental Ltd, West Africa Region Nigeria Tri-Continental Distribution Ltd Nigeria Victoria Island Lagos, Nigeria Tel: Fax: Contact : West Africa Regional Leader : Sola Olojede Sola_Olojede@triconti.com Mobile : Ghana Tri-Continental Services Limited No 6, 6th Street Ringway Estates Osu Accra, Ghana Tel / Contact: Ernest Fundirwa ernest_fundirwa@triconti.com Mobile :