SIS - SWIFT Services WAMZ Business Forum

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1 SIS - SWIFT Services WAMZ Business Forum Leo Punt Head of EMEA Sales Services Accra, 30 August 2011

2 SWIFT Services New initiatives Business opportunities Operational Efficiency STP Reputation Risks Total Cost of Ownership Operational Risks Internal Inefficiencies 2

3 Project Lifecycle SWIFT Services can assist you at every step Assess Analyse Design Implement Go live Maintain Business & Technical Consulting Project Management Implementation Training Support 3

4 Project Lifecycle SWIFT Services can assist you at every step Assess Analyse Design Implement Go live Maintain Business & Technical Consulting Project Management Consulting Services Implementation Training Support 4

5 Consulting Services 5

6 250 projects 40 countries in one year Business Consulting Technical Consulting BI Consulting 6

7 BPCE, France SWIFT infrastructure rationalisation I was very pleased with the results from the assignment conducted by SWIFT Consulting Services. SWIFT has provided BPCE with clear and tangible recommendations. In a very short timeframe, they went great lengths to provide value to our company. A big thank you to SWIFT Consulting Services; Excellent value for money and certainly to be recommended to everyone. Fabrice Denelle, Head of payments The challenges The solution The benefits Creation of BPCE Group in 2009 out of Caisse D'Épargne and Natixis 11 SWIFT infrastructures in France Political issues for choosing the target platform for consolidation Unquantified business case Neutral assessment of BPCE group SWIFT infrastructures Tangible recommendations for consolidation and further finetuning of withheld infrastructure(s) Clear migration roadmap minimising operational impact Reduced total cost of SWIFT infrastructures of EUR 3.85 Mio (more than 50%) 7

8 West European Bank TCO benchmarking. The challenges The solution The benefits Strong focus on cost reduction whilst maintaining operational excellence Business requirements have evolved and are no longer in line with the implemented SWIFT infrastructure Strategy to deal with legacy applications and middleware layers not finalised Tough call to convince semiautonomous entities to migrate to a central hub Objective quantitative and qualitative validation of cost analysis Benchmarking with Industry to reveal pain points and optimization areas Quick wins to reduce cost Prioritization of pain-points with as-is architecture Objective analysis of possible unit price for remote entities Projection of TCO evolution and recommendations to further reduce 8

9 Newedge, UK Operational review at an investment Manager. The challenges The solution The benefits Legacy system components and tactical solutions Political struggle between IT and operations Rapidly growing business and insufficient scalability Regulatory pressure Analysis of business flows communication channels and supporting applications Advise on concrete opportunities to increase operational efficiency and/or reduce cost or risk through changed business processes and/or alternative applications Clear business case for selection of new Payments Engine, E&I application 9

10 Local European Postbank From fire-fighting to well-oiled operations. The challenges The solution The benefits SWIFT administrator no longer works in the institution and left with all passwords No functioning backup and test systems. Nobody dares to touch the live system Critical period: Liberalisation of European postal services in 2011 Initial fire fighting: reinstallation of backup and test systems Technical audit to analyse areas for improvement Implementation of recommendations Training (standard & handson) Operational review of payments processing Quick and cost effective solution to resolve critical issues 10

11 Central bank with Alliance infrastructure Architecture assessment and preparation for R7.0 Thank you very much for your contribution and the pleasant way that the cooperation took place. The report has functioned as the perfect start for our project and we are already finishing our design. We are looking forward to work together a next time. The challenges The solution The benefits The challenges Overcapacity following migration of local RTGS to TARGET2 Ongoing projects for Citrix implementation and MQ revamp Combine project with migration to Alliance 7.0 Strong partnership with SWIFT The solution Architecture review Recommendations for fine tuning based on benchmarking and best practices Recommendations on the project to implement Integration Broker The benefits Clear focus points for 7.0 migration and high level roadmap 11

12 Central Bank of Ghana, Ghana Country wide implementation of Alliance R7. The challenges The solution The benefits The challenges Need for experts to perform a safe systems upgrade Time constraint to meet deadlines set by SWIFT and Central Bank Various levels of knowledge and operational excellence Inconsistent application of best operations practices Raise the country-wide quality of SWIFT The solution Preparation and project plan done by SWIFT Experts Work sessions to increase SWIFT knowledge of banking community SWIFT and Bank of Ghana experts will perform on-site consultancy and upgrades Recurring contract to implement continuous improvements The benefits Safe and timely upgrade of the community On-site solution of most urgent issues Attractive price for the community 12

13 ODIN, Norway Integration Services. The challenges The solution The benefits The challenges Implementation of cutting edge funds distribution hub Automation of settlement process Many subsystems need to talk to a central business controller application Translation between SWIFT and proprietary formats Reporting to authorities The solution Implementation of Alliance Integrator including: Feasibility analysis Requirements definition Development of business flows incl. transformation and routing Ongoing support to in-house developers The benefits Efficient connections between business controller and various system components through single platform Improved STP Reduced operational risk Standardisation on ISO

14 Packaged Consulting Services Grey-hair projects Frequently performed studies Built on internal intellectual capital Predictable planning For each step of a project phase In each area of interest Business and/or Technical Implementation, Project Management Proven value Appreciated by customers Opportunity to benchmark within each package Flexibility of the package is discussed during scoping meeting 14

15 Business package Optimising Payments process and STP rates As-is, detailed description of all business processes & messaging flows Highlight potential improvements Identify points requiring immediate attention Illustrate usage of standards (ISO and non) Counterparty landscape Strength, Weaknesses, Opportunities and Threats (SWOT) analysis (internal/external) Determine course of action based on current situation and desired output Increase the level of STP and automation in your back-office and with counterparties

16 Tailor-made Consulting Services Fixed price projects or Time & Material Strategic Workshop Targets, plans & strategy Issues & challenges Opportunities / Market trends Influencing factors Topic selection Scope definition Key stakeholders Service Proposal Focus / priorities Charges & resources Planning & Governance Deliverables vs expectations Project timing Project content Costs Initial scoping meeting is critical 16

17 Consulting Services Delivery Local and global contributors SWIFT Consultants Service Managers Standards Specialists Integration Specialists Support Engineers Partners 17

18 Testimonials...Once the Programme was introduced SWIFT s willingness to provide resource to analyse the problems and propose a solution was impressive. Andrew Long, Group General Manager, Head of Global Transaction Banking, HSBC Holdings plc I m delighted that we elected to use SWIFT for this operational review of our end to end GSTS activities. Their business knowledge is excellent and their team was top notch. They don t bring a consultant s preconceived direction to the table. Graham Bromley, Head of Shared Services - Americas, RBS NV SWIFT's focus on Consulting Services brings us value by reducing our costs and increasing our efficiencies. SWIFT is well positioned to offer such services given the team's extensive expertise with business, systems and proprietary technologies, the SWIFT infrastructure and product portfolio as well as financial services. It is the right combination of expertise that will deliver a high return on investment and help us be successful. Michel Azard, Head of SWIFT Domain, Credit Agricole Group 18

19 More information? 19

20 Conclusion Why Partnering with SWIFT Consulting - Benefits TAP into SWIFT s business, technical & product expertise to execute your strategy Improve scalability and resilience Reduce risk Hands-on knowledge of designing, implementing and running versus a theoretical approach Increase operational efficiency and STP Cost-benefit analysis rapid ROI Reduce your total cost of ownership (TCO) Alignment with best practices Identify opportunities for growth Improve client service 20

21 Project Lifecycle SWIFT Services can assist you at every step Assess Analyse Design Implement Go live Maintain Business & Technical Consulting Project Management Implementation Training Support 21

22 SWIFT Training 22

23 What would you like to know about us? Who? By experienced and certified instructors To over SWIFT users per year: operators, administrators, implementers, security officers, business analysts, sales staff, etc. How? Via classroom courses in more than 100 countries worldwide, in 14 languages At your desk through the web class or via selfpaced etraining modules At your institution through On-site training What? Training on all SWIFT products & services SWIFT standards: FIN and ISO for payments, securities, treasury and trade SWIFT interfaces, connectivity, messaging services and security on SWIFTNet 23

24 With SWIFT Training, you can Learn from and ask questions to an experienced SWIFT instructor Take informed decisions about the latest developments and evolution of your SWIFT infrastructure Meet industry colleagues and learn from their experiences and questions Increase your staff retention and ensure that they have the knowledge they require Optimise the use of your SWIFT connection Build a team of certified professionals offering you a specialist reputation in the eyes of your clients Reduce risk and costs related to manual intervention, and increase automation 24

25 Your release 7.0 training roadmap Deploy Manage Use Alliance Access advanced Managing Alliance Web Platform Managing PKI with Browse Managing Alliance Access Managing Alliance Gateway Operating Alliance Access and Entry Using the Alliance Gateway GUIs and the Online Operations Manager Using Alliance Messenger and RMA Coming soon! 25

26 Using SWIFT - Certification Programme Formal certificate upon successful completion of an exam Knowledge test on SWIFT topics SWIFT for Corporates Specialist Alliance Access/Entry Operator Alliance Access Administrator SWIFTNet Security Officer 26

27 Become a Certified Alliance Access/Entry Operator Through a formal exam, SWIFT Training validates the knowledge of staff who are responsible for the FIN message preparation process and basic RMA It guarantees that your staff have the required knowledge It gives you a specialist reputation in the eyes of your clients It helps you increase efficiency It helps you reduce your Total Cost of Ownership As a manager, it provides you with development opportunities for your staff 27

28 Get your organisation on the same page with SWIFT etraining Fundamental training on business and technical topics Learn whenever you want, wherever you want With voiceover, interactive animations and exercises Roll out in your entire organisation with the multisite/intranet licence 28

29 SWIFT Training in Africa Course participants and course days in Africa ( ) Participants Course days 29

30 SWIFT Training in Africa Not trained, 45% Percentage of African institutions that took web class or classroom training ( ) Trained, 55% Countries with low number of trained institutions Djibouti Gambia Guinea Kenya Lesotho Liberia Madagascar Mali Mauritania Mayotte Morocco Namibia Reunion Sao Tome & Principe Seychelles South Africa Swaziland Togo Uganda Zambia Knowledge is power Let SWIFT Training help you! 30

31 SWIFT Training in Africa January August 2011 Tunisia Libya Gambia Nigeria Sudan Ghana Ethiopia Congo, Democratic Republic Burundi Rwanda Tanzania Botswana Zimbabwe South Africa 31

32 SWIFT Training in Africa July December 2011 SWIFT Training in Africa: July - December 2011 Cameroon DR Congo Egypt Ghana Kenya Malawi Mauritius Morocco Mozambique Rwanda Senegal Sierra Leone South Africa Tanzania Tunisia 32

33 SWIFT Training has empowered team members in our financial institution to efficiently use several SWIFT services like FIN and FileAct in exemplarily service delivery to our customers. Juma Mwita, Head of Network Systems, Kenya Commercial Bank Ltd. SWIFT Training gives us a clearer understanding of the technical and operational features of the SWIFT Infrastructure, and enhances our use of the system. Mary Reynolds, SWIFT Office, Bank of Ghana 33

34 Stay connected swift.com/training Your one-stop-shop for SWIFT Training Consult the online course schedule and descriptions and register to training Subscribe to the Using SWIFT Certification Programme Read the latest news Access and order SWIFT etraining Register to the regional SWIFT Training newsletter Access My SWIFT Training to consult your training history and etraining subscriptions 34

35 Project Lifecycle SWIFT Services can assist you at every step Assess Analyse Design Implement Go live Maintain Business & Technical Consulting Project Management Implementation Training Support 35

36 Support Services 36

37 REMOTE SUPPORT Support portfolio Recovery time objective < 1 h Premium Custom Global Key Accounts, Large MIs and any customer looking for customised services Premium Plus High volume customers and MIs < 2 h < 4 h < 6 h Premium Service Bureaus & branches of Premium Plus customers Standard Plus Low and mid volume Standard Alliance Lite ,000 40, ,000 Messages per day 37

38 STANDARD Support - features STANDARD features Phone access (90 days free) Free web & support (24 hours/7 days) Incident/crisis reports on swift.com Knowledge Base Online Case Manager Download centre on swift.com Billing information on swift.com Self help guide 24x7 regional support

39 STANDARD Plus Support - features STANDARD Plus additional features Configuration Browser Connectivity monitoring / alerting Newsletter and product updates Phone access (unlimited)

40 PREMIUM Support - features Reactive Premium features Priority call handling Escalation to management Named support contact Proactive Premium features Case reviews Healthchecks Troubleshooting course Business Continuity rehearsals

41 PREMIUM PLUS features Proactive Premium Plus features Infrastructure monitoring & call out Case reviews (incl. monitoring cases) Health check findings follow-up Planning and coordination Migration Service Manager Incident SMS notification SWIFTNet Online Operations Manager Reactive Premium Plus features Dedicated expert team Infrastructure awareness Command centre attention Integrated escalation levels On-site emergency support

42 Remote support All means to recover from downtime Secure Faster resolution No software installation Less contact shifts Auditable

43 Remote Support Real-time problem solver A secure and efficient way to diagnose and troubleshoot your problems - Secure - Faster resolution - No software installation - Less contact shifts Service build on «top» of Remote Support (*) Remotely upgrading your environment to release Efficient and effective upgrade - Low cost upgrade service - Peace of mind - SWIFT expertise The SWIFT Remote Support ultimately saved us time and money by resolving (in our case) an upgrade from Alliance 6 to 7.0. The remote supporter was fast and avoided a minimal disruption of our business operations. (*) in order to benefit from these services you need to order the Remote Support service first The benefits of this new service allowed for a reduced downtime since we did not have the necessary in house knowledge, it was fast and easy R. Hoppe - IT CBAS Denmark Carnegie Bank A/S 43

44 Release 7.0 remote upgrade The remote release 7.0 upgrade service aims to efficiently and seamlessly upgrade your infrastructure in a cost beneficial way via Remote Support. Peace of mind Low cost service SWIFT expertise Efficient and effective upgrade Auditable

45 SWIFT Operational Services What is our offering? Reduce your Operational Risk and Total Cost of Ownership (TCO) and maximise the benefits 45

46 Existing services Planned services SWIFT Operational Services What is our offering? Hosting Services Interface infrastructure hosted at and managed by SWIFT Managed Services Manage, monitor, prevent Remote Operations Remote upgrade service for release 7 Alliance Lite remote personalised assistance service Support Services Premium (30 KEUR), Premium Plus (70 KEUR), Premium Custom (bespoke) Standard phone coverage (2 KEUR) Remote Support (3 KEUR) 46

47 Question & Answers? 47

48 Thank you

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