G-Cloud Framework Service Definition. SAP HANA Service

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1 G-Cloud Framework Service Definition Version: 1.0 Copyright: Acuma Solutions Ltd Acuma Solutions Ltd Waterside Court 1 Crewe Road Manchester M23 9BE Tel: Fax: Internet:

2 1. SERVICE OVERVIEW For programmes, projects and solutions focused on one or more of the following subject areas, the Acuma provides a cost-effective method of using Acuma s wealth of experience and expertise to deploy solutions onto the SAP HANA in-memory platform: - Business Intelligence including o Reporting and analysis o Advanced analytics o Data visualisation o Dashboards o Alerts o In-memory applications - Data integration including: o Extraction, Transformation and Loading (ETL) o Enterprise Application Integration (EAI) o Enterprise Information Integration (EII) - Data Warehousing including: o Enterprise or Departmental o Operational Data Stores o Data Marts o Big data o Data Warehouse Appliances o Inmon or Kimball Approaches - Data Management including: o Master Data Management (MDM) o Reference Data Management o Metadata Management o Data quality management - Information Management including: o Corporate Data Modeling (CDM) o Information Governance and Stewardship - Business Process Management including: o Workflow o Process Modelling o Service Orchestration o Business Activity Monitoring o Agile Systems Integration The SAP HANA service offered by Acuma can be tailored to meet the client s needs and can be implemented as a standalone service or in combination with other Acuma services such as Application Development Service, Design and Development Service or Deployment Service. The role of the is to enable clients to deploy either new or existing applications (both transactional and analytical) onto the SAP HANA platform, in order to realise the performance advantages of the in-memory solution and potentially cost savings associated with rationalising a complex legacy applications estate. Commercial In Confidence Page 2 of 6

3 2. SAP HANA APPROACH Acuma s approach to the provides an end-to-end capability from initial cost justification through to full implementation, configuration and performance tuning. Clients may wish to engage Acuma across the full end-to-end SAP HANA service, or at specific points in the implementation process. 2.1 SAP HANA Cost Justification The cost justification phase is designed to provide a client with a detailed Total Cost of Ownership (TCO) and Return on Investment (ROI) analysis to sit within a comprehensive Business Case supporting the migration to Oracle Exadata. Acuma s consultants provide executive level briefing documents supporting the business case and, also, provide technology briefings to assist a client with HANA awareness. If the client wishes, Acuma can take responsibility for the development of the full business case for the SAP HANA implementation see Acuma s Business Case Development Service. 2.2 SAP HANA Roadmap and Planning The SAP HANA Roadmap and Planning phase involves detailed analysis and documentation of the client s existing infrastructure and application / data architecture. Acuma s consultants then overlay details of the client s proposed application developments / implementations, to ensure the HANA architecture supports future as well as current requirements. This material is used to develop an optimised HANA architecture, from which a high level implementation / migration roadmap and detailed project plans can be developed. 2.3 SAP HANA Pre-Delivery and Configuration The Pre-Delivery and Configuration phase is designed to provide specialist guidance through the complete configuration process, from initial site survey all the way through to configuration. Acuma applies best practices, tools and technology to deliver successful system implementations with highly trained consultants and proven, standardised installation methodologies. 2.4 SAP HANA Upgrade and Migration The Upgrade and Migration phase is designed to provide specialist guidance through the replatforming of an existing system or systems onto a SAP HANA architecture. Our consultants will work with the client to develop high-level approaches and detailed plans for both data and application migration, testing and go-live. 2.5 SAP HANA Performance Tuning The Performance Tuning phase is designed to provide a client with specialist monitoring and optimisation techniques to execute HANA-centric performance tuning. Our architects and specialist technical consultants work closely with client teams to deliver performance improvements to ensure maximum utilisation of HANA s capability. Commercial In Confidence Page 3 of 6

4 3. SERVICE IMPLEMENTATION APPROACH Whether the is implemented standalone or in combination with other Acuma services the basic approach to providing the service is the same: - Understand the client s business and business strategy by: o Reviewing relevant material in advance (E.g. strategy documents) o Clarification workshop(s) o Presenting back Acuma s understanding - Understand the client s technical landscape and strategy by: o Reviewing relevant material in advance (E.g. enterprise architecture documents) o Carrying out a Technical Assessment o Clarification workshop(s) o Presenting back Acuma s understanding - Understand detailed requirements for the solution(s) in scope by: o Reviewing relevant material in advance such as: Functional Requirements specification Non-Functional Requirements specification Programme / Project Plans Design documents produced to date (assured or not) o Clarification workshop(s) - - Agree SAP HANA Terms of Reference (i.e. what it has responsibility for) by: o Producing and presenting draft ToR o Re-drafting based on formal feedback o Sign-off by the client - Agree Service Design (i.e. how the service will operate including SLAs) by: o Producing and presenting draft Service Design o Re-drafting based on formal feedback o Sign-off by the client - Implement Service Commercial In Confidence Page 4 of 6

5 4. SERVICE DESIGN The Service Design for the is based on a template which includes: - Service Catalogue (what service elements are in scope) - Service Implementation Plan (schedule of key activities including those listed above) - Governance structure (where the sits in relation to governance bodies) - Roles and Responsibilities - Standard Operating Procedures as they relate to the - Service Levels (E.g. ratio of system test activity to development activity) - Risk and Issue Management process including escalation routes - Service Review process and schedule Commercial In Confidence Page 5 of 6

6 5. PRICING The Acuma is based on resources charged at daily rates according to the pricing matrix submitted to the G-Cloud portal. The resource mix and number of days needed will be discussed with each client and tailored to fit specific requirements. Commercial In Confidence Page 6 of 6

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